CN110687897A - Troubleshooting method, troubleshooting device, and troubleshooting system - Google Patents
Troubleshooting method, troubleshooting device, and troubleshooting system Download PDFInfo
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- CN110687897A CN110687897A CN201911031304.3A CN201911031304A CN110687897A CN 110687897 A CN110687897 A CN 110687897A CN 201911031304 A CN201911031304 A CN 201911031304A CN 110687897 A CN110687897 A CN 110687897A
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B23/00—Testing or monitoring of control systems or parts thereof
- G05B23/02—Electric testing or monitoring
- G05B23/0205—Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults
- G05B23/0218—Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults characterised by the fault detection method dealing with either existing or incipient faults
- G05B23/0221—Preprocessing measurements, e.g. data collection rate adjustment; Standardization of measurements; Time series or signal analysis, e.g. frequency analysis or wavelets; Trustworthiness of measurements; Indexes therefor; Measurements using easily measured parameters to estimate parameters difficult to measure; Virtual sensor creation; De-noising; Sensor fusion; Unconventional preprocessing inherently present in specific fault detection methods like PCA-based methods
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B2219/00—Program-control systems
- G05B2219/20—Pc systems
- G05B2219/24—Pc safety
- G05B2219/24065—Real time diagnostics
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Abstract
The present disclosure relates to a troubleshooting method, a troubleshooting device, and a troubleshooting system. The fault elimination method is applied to first equipment and comprises the following steps: receiving fault information sent by fault equipment; sending fault information to a server; receiving a fault processing file sent by a server based on fault information; and displaying the content of the fault processing file based on the fault processing file, wherein the content of the fault processing file is used for displaying a method for eliminating the fault of the fault equipment. Through equipment interconnection, the fault information of the non-screen or small-screen equipment is subjected to fault elimination through the intelligent equipment, and fault elimination is carried out through modes such as display or upgrading, so that the problem of the fault equipment can be conveniently solved by a user.
Description
Technical Field
The present disclosure relates to applications of the internet of things, and in particular, to a troubleshooting method, a troubleshooting device, and a troubleshooting system.
Background
At present, the development of the Internet of things is rapid, and particularly in the field of intelligent furniture, the forming of the Bluetooth mesh wireless standard enables equipment interconnection to be realized. The intelligent furniture has various forms, and has equipment with a small display screen, such as a washing machine, and also has equipment without the display screen. When the small screen or non-screen equipment fails, the equipment has no method to display enough ERROR information, for example, the washing machine can display ERROR codes such as ERROR1, and a user cannot know the ERROR type corresponding to the codes; the non-screen equipment cannot display any error information, some error information can be represented by a simple indicator light, and a user cannot know the fault position; when communicating with the manufacturer, the other party cannot see the specific phenomenon, and the communication is inconvenient, so that the fault cannot be eliminated according to the instruction of the manufacturer.
Disclosure of Invention
To overcome the problems in the related art, the present disclosure provides a troubleshooting method, a troubleshooting apparatus, a troubleshooting system, an electronic device, and a computer storage medium.
According to a first aspect of the embodiments of the present disclosure, there is provided a troubleshooting method applied to a first device, the method including: receiving fault information sent by fault equipment; sending fault information to a server; receiving a fault processing file sent by a server based on fault information; and displaying the content of the fault processing file based on the fault processing file, wherein the content of the fault processing file is used for displaying a method for eliminating the fault of the fault equipment.
In one embodiment, the displaying the content of the fault handling file based on the fault handling file comprises: and displaying the content of the fault processing file through a display screen of the first device.
In one embodiment, the displaying the content of the fault handling file based on the fault handling file comprises: and sending the fault processing file and a display instruction to the second equipment, and enabling the second equipment to respond to the display instruction and display the content of the fault processing file through a display screen of the second equipment.
In an embodiment, the method further comprises: receiving an upgrade file sent by a server based on fault information; and sending the upgrade file to the fault equipment for triggering the software in the fault equipment to update through the upgrade file.
In an embodiment, the method further comprises: sending a call request to a server; and establishing voice or video call connection with the third equipment through the server based on the call request.
In an embodiment, the method further comprises: receiving a connection request sent by a server based on fault information; and establishing a voice or video call connection with the fourth device based on the connection request.
In one embodiment, the fault information includes a fault category of the faulty device and a device identification number of the faulty device.
In an embodiment, the method further comprises connecting with the malfunctioning device via bluetooth.
According to a second aspect of embodiments of the present disclosure, there is provided a troubleshooting system including: the device comprises a non-screen device or a small-screen device, wherein when the non-screen device or the small-screen device fails, fault information is sent to the first device; the first equipment is used for sending the fault information to the server, receiving a fault processing file which is sent by the server and corresponds to the fault information, and displaying the content of the fault processing file based on the fault processing file; and the server receives the fault information and sends a corresponding fault processing file to the first equipment.
In an embodiment, the first device displays the content of the failure handling file through a display screen of the first device based on the failure handling file.
In one embodiment, the first device sends a fault processing file and a display instruction to the second device; the system further comprises: and the second equipment receives the fault processing file and the display instruction, and responds to the display instruction and displays the content of the fault processing file through a display screen of the second equipment.
In one embodiment, the server sends the upgrade file to the first device according to the fault information; the first equipment sends the upgrade file to the non-screen or small-screen equipment; and the non-screen or small-screen equipment updates the software through the upgrade file.
In one embodiment, a first device sends a call request to a server; the server sends the call request to the third equipment; the third device establishes a voice or video call connection with the first device based on the call request.
In an embodiment, the server sends connection requests to the first device and the fourth device respectively based on the failure information; the first device and the fourth device establish a voice or video call connection based on the connection request.
In one embodiment, the fault information includes a fault category of the non-screen or small-screen device and a device identification number of the non-screen or small-screen device.
In one embodiment, the first device is connected to the screenless or small screen device via bluetooth.
According to a third aspect of the embodiments of the present disclosure, there is provided a troubleshooting apparatus applied to a first device, including: the first receiving unit is used for receiving fault information sent by fault equipment; the first sending unit is used for sending the fault information to the server; a second receiving unit, configured to receive a failure processing file sent by the server in response to the failure information; and the processing unit is used for displaying the content of the fault processing file based on the fault processing file, wherein the content of the fault processing file is used for displaying a method for eliminating the fault of the fault equipment.
In an embodiment, the processing unit is to: and displaying the content of the fault processing file through a display screen of the first device.
In an embodiment, the processing unit is to: and sending the fault processing file and the display instruction to the second equipment through a second sending unit of the fault removing device, so that the second equipment responds to the display instruction and displays the content of the fault processing file through a display screen of the second equipment.
In an embodiment, the second receiving unit is further configured to: receiving an upgrade file sent by a server based on fault information; and sending the upgrade file to the fault equipment through a second sending unit of the fault removal device so as to trigger the software in the fault equipment to be updated through the upgrade file.
In an embodiment, the first sending unit is further configured to: sending a call request to a server; the troubleshooting apparatus further includes a call unit for establishing a voice or video connection with the third device through the server based on the call request.
In an embodiment, the second receiving unit is further configured to: receiving a call request sent by a server based on fault information; the troubleshooting apparatus further includes a call unit for establishing a voice or video connection with the fourth device based on the call request.
In one embodiment, the fault information includes a fault category of the faulty device and a device identification number of the faulty device.
According to a fourth aspect of the embodiments of the present disclosure, there is provided an electronic apparatus including: a memory to store instructions; and a processor for invoking the memory-stored instructions to perform the troubleshooting method of the first aspect.
According to a fifth aspect of embodiments of the present disclosure, there is provided a computer-readable storage medium storing instructions that, when executed by a processor, perform the troubleshooting method of the first aspect.
The technical scheme provided by the embodiment of the disclosure can have the following beneficial effects: through equipment interconnection, the fault information of the non-screen or small-screen equipment is subjected to fault elimination through the intelligent equipment, and fault elimination is carried out through modes such as display or upgrading, so that the problem of the fault equipment can be conveniently solved by a user.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention.
FIG. 1 is a flow diagram illustrating a method of troubleshooting in accordance with an exemplary embodiment.
FIG. 2 is a flow diagram illustrating another method of troubleshooting according to an exemplary embodiment.
FIG. 3 is a flow diagram illustrating another method of troubleshooting according to an exemplary embodiment.
FIG. 4 is a flow diagram illustrating another method of troubleshooting according to an exemplary embodiment.
FIG. 5 is an interaction diagram illustrating a troubleshooting system in accordance with an exemplary embodiment.
FIG. 6 is an interaction diagram illustrating another troubleshooting system in accordance with an exemplary embodiment.
FIG. 7 is an interaction diagram illustrating another troubleshooting system in accordance with an exemplary embodiment.
FIG. 8 is an interaction diagram illustrating another troubleshooting system in accordance with an exemplary embodiment.
FIG. 9 is an interaction diagram illustrating another troubleshooting system in accordance with an exemplary embodiment.
FIG. 10 is a schematic block diagram illustrating a troubleshooting apparatus in accordance with an exemplary embodiment.
FIG. 11 is a schematic block diagram illustrating an apparatus in accordance with an exemplary embodiment.
FIG. 12 is a schematic block diagram illustrating an electronic device in accordance with an exemplary embodiment.
Detailed Description
Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present invention. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the invention, as detailed in the appended claims.
When no screen or small screen equipment in the life breaks down at present, the user can only be reminded in the modes of fault codes or alarm sounds and the like, so that the user cannot conveniently know the fault type and cannot conveniently remove the fault. In view of this, an embodiment of the present disclosure provides a troubleshooting method 10, which is applied to a first device, where the first device of the present disclosure can perform communication connection with a failed device, and can also connect with a server through a network to obtain a file, and can display the file through a screen of the first device or a screen of another device, such as a smart television, a mobile phone, a tablet computer, and the like, referring to fig. 1, the troubleshooting method 10 includes steps S11 to S14:
and step S11, receiving the fault information sent by the fault equipment.
The first device receives fault information of the fault device, in some embodiments, the fault information may be prompted by the fault device through a small screen or sound, and a user inputs the fault information into the first device according to information displayed by the small screen or information prompted by the sound.
In one embodiment, the fault information may include a fault category of the faulty device and a device identification number of the faulty device. The fault category can enable the later acquired fault elimination mode to be more targeted, and materials of all fault types do not need to be acquired and then consulted by a user, so that the fault elimination of the user is more convenient; meanwhile, a plurality of similar products are possible, and the acquired fault removal mode is more accurate through the equipment identification number.
In one example, the failed device may be communicatively coupled to the first device via a protocol such as bluetooth. Some equipment can be in real-time communication connection with other intelligent terminals in an intelligent home environment so as to realize daily intelligent home control, and when the equipment breaks down, the equipment can send fault information to first equipment in real time; and other devices are not in communication connection with other intelligent terminals daily, and when a fault occurs, the other devices can be temporarily in communication connection with the first device through protocols such as Bluetooth and the like, so that the uploading of fault information and the connection required by possible subsequent fault processing are realized.
Step S12, sending failure information to the server.
After receiving the fault information of the fault equipment, the first equipment can send the fault information to the server through networks such as WIFI. The server may be a server corresponding to a specific fault device, may also be a server capable of processing multiple types of faults of multiple devices, and may also be a middle-end server capable of uploading according to device and/or fault type classification.
In step S13, the failure processing file transmitted by the server based on the failure information is received.
After receiving the fault information, the server generates or calls a fault processing file according to the fault type and the fault equipment model, and sends the fault processing file to the first equipment, so that a user can acquire the fault processing file without knowing the meaning of an error code or an alarm sound displayed by a non-screen or small-screen equipment or automatically confirming the fault type, the equipment model and other information of the fault equipment.
And step S14, displaying the content of the fault processing file based on the fault processing file, wherein the content of the fault processing file is used for displaying a method for eliminating the fault of the fault equipment.
After the first device receives the fault processing file, the content of the fault processing file can be displayed in different modes according to the user requirement or according to the hardware condition of the first device, so that the user can conveniently obtain a fault solution. The fault handling file may include: the method comprises visible files such as texts, images and videos, wherein the files record the fault removing mode of the equipment, and the fault removing mode can be a solution mode corresponding to all fault types of the equipment or a separate solution mode aiming at specific fault types.
In one embodiment, step S14 may include: and displaying the content of the fault processing file through a display screen of the first device. The first device may be a device including a display screen, such as a smart television, a mobile phone, a tablet computer, and the like, wherein the display screen of the first device is relatively large, and can be used for displaying multimedia files, clearly displaying contents of characters, images, or videos, and facilitating viewing by a user.
In another embodiment, step S14 may include: and sending the fault processing file and a display instruction to the second equipment, and enabling the second equipment to respond to the display instruction and display the content of the fault processing file through a display screen of the second equipment. In some cases, if the first device has no display screen, or the display screen is not large enough, or the display screen of the second device is larger and can display contents clearly, the first device may send the fault handling file to the second device, and send a display instruction to make the second device display the contents of the fault handling file through its display screen, so as to display a fault removing scheme to a user in a clear manner, and the second device may be a device with a large display screen, such as a television, and may be in communication connection with the first device through bluetooth or other means.
By the fault removing method 10 of any embodiment, the fault removing mode of the device can be conveniently obtained, especially for the device with a small screen or without a screen, a user can conveniently obtain the fault processing file to remove the fault without determining the fault type of the device, and the loss caused by incapability of removing the fault or improper processing is avoided.
Fig. 2 shows a fault-elimination method 10 according to another embodiment, and as shown in fig. 2, in an embodiment, the fault-elimination method 10 may further include: step S15, receiving an upgrade file sent by the server based on the fault information; and step S16, sending the upgrade file to the faulty equipment, for triggering the software in the faulty equipment to update through the upgrade file.
In some cases, the failure may not be resolved by manual handling by the user, possibly due to problems such as software errors in the failed device or the software needs to be updated. The server sends the file of the fault equipment software upgrading to the first equipment according to the received fault information, the first equipment can send the upgrading file to the fault equipment, and the fault equipment can upgrade the software by itself after receiving the upgrading file so as to solve the corresponding fault. Meanwhile, in some cases, the faulty device may not be upgraded by itself, and the faulty file may be presented by way of the foregoing embodiment through a description of software upgrade performed in the faulty file, so as to instruct a user how to perform software upgrade on the faulty device. So that the user can conveniently solve the fault.
Fig. 3 shows another embodiment of the troubleshooting method 10, and as shown in fig. 3, in an embodiment, the troubleshooting method 10 may further include: step S171, sending a call request to a server; and step S181, establishing a voice or video call connection with the third device through the server based on the call request. In some cases, if the fault is complicated, the server may suggest to solve the fault through the fault file by communicating with the client, or attempt to solve the fault through the fault file for reasons such as failure not yet eliminated, the first device may send a communication request to the server to request a real-time voice or video communication with the customer service staff or other fault handling staff, and the server may establish a real-time connection between the first device and a third device of the customer service staff to perform the voice or video communication based on the request of the first device, thereby helping the user to more directly solve the equipment fault through manual service. Meanwhile, the server can also send the fault information to customer service staff, so that the customer service staff can know the fault type and other information, and when video call is carried out through a display screen of the intelligent terminal, the equipment and the fault condition can be directly displayed, so that fault handling staff can visually acquire the condition, and a more accurate solution is provided.
Fig. 4 shows another embodiment of the troubleshooting method 10, and as shown in fig. 4, in an embodiment, the troubleshooting method 10 further includes: step S172, receiving a connection request sent by the server based on the fault information; step S182, establishing a voice or video call connection with the fourth device based on the connection request. In some cases, after receiving the fault information, the server cannot perform fault elimination only by sending the fault processing file, and can send a connection request to the first device, and after receiving the connection request, the first device can perform voice or video connection with the fourth device through the server, so that real-time voice or video conversation is directly performed with customer service personnel or other fault processing personnel, and the fault problem is directly communicated with the fault processing personnel, and the fault problem is efficiently solved.
Based on an inventive concept, the present disclosure further provides a troubleshooting system 100, and fig. 5 shows an interactive schematic diagram of an embodiment of the troubleshooting system 100, where the troubleshooting system 100 includes: the non-screen or small-screen device 110, which sends fault information to the first device when the non-screen or small-screen device fails; the first device 120, which sends the fault information to the server, receives a fault processing file corresponding to the fault information sent by the server, and displays the content of the fault processing file based on the fault processing file; the server 130 receives the failure information and sends a corresponding failure handling file to the first device 120.
In an embodiment, the first device 120 displays the content of the failure handling file through a display screen of the first device 120 based on the failure handling file.
Fig. 6 shows an interaction diagram of another embodiment of the troubleshooting system 100. as shown in fig. 6, in an embodiment, the troubleshooting system 100 further includes: a second device 140; the first device 120 sends the fault handling file and the display instruction to the second device 140; the second device 140 receives the failure processing file and the display instruction, and displays the content of the failure processing file through the display screen of the second device 140 in response to the display instruction.
Fig. 7 is an interactive schematic diagram of another embodiment of the troubleshooting system 100, as shown in fig. 7, in one embodiment, the server 130 sends the upgrade file to the first device 120 according to the failure information; the first device 120 sends the upgrade file to the non-screen or small-screen device 110; the non-screen or small-screen device 110 updates the software by upgrading the file.
Fig. 8 shows an interactive schematic diagram of another embodiment of the troubleshooting system 100. as shown in fig. 8, in an embodiment, the troubleshooting system 100 further includes: a third device 150; the first device 120 sends a call request to the server 130; the server 130 sends the call request to the third device 150; the third device 150 establishes a voice or video call connection with the first device 120 based on the call request.
Fig. 9 shows an interaction diagram of another embodiment of the troubleshooting system 100. as shown in fig. 9, in an embodiment, the troubleshooting system 100 further includes: a fourth device 160; the server 130 transmits connection requests to the first device 120 and the fourth device 160, respectively, based on the failure information; the first device 120 and the fourth device 160 establish a voice or video call connection based on the connection request.
In one embodiment, the fault information includes a fault category of the non-screen or small-screen device 110 and a device identification number of the non-screen or small-screen device 110.
In one embodiment, the first device 120 is connected to the screenless or small screen device 110 via bluetooth.
By the aid of the fault removing system 100 of any one of the embodiments, faults of the equipment without the screen or with the small screen can be conveniently removed.
Based on an inventive concept, the present disclosure also provides a troubleshooting apparatus 200, referring to fig. 10, the troubleshooting apparatus 200, applied to a first device, including: a first receiving unit 210, configured to receive fault information sent by a faulty device; a first sending unit 220, configured to send failure information to the server; a second receiving unit 230 for receiving a failure processing file transmitted by the server in response to the failure information; and the processing unit 240 is configured to display the content of the fault handling file based on the fault handling file, where the content of the fault handling file is used to display a method for removing a fault of the faulty device.
In an embodiment, the processing unit 240 is configured to: and displaying the content of the fault processing file through a display screen of the first device.
In an embodiment, the processing unit 240 is configured to: the second sending unit of the troubleshooting apparatus 200 sends the failure processing file and the display instruction to the second device, so that the second device displays the content of the failure processing file through the display screen of the second device in response to the display instruction.
In an embodiment, the second receiving unit 230 is further configured to: receiving an upgrade file sent by a server based on fault information; and sending the upgrade file to the fault equipment through a second sending unit of the fault removal device so as to trigger the software in the fault equipment to be updated through the upgrade file.
In an embodiment, the first sending unit 220 is further configured to: sending a call request to a server; the troubleshooting apparatus further includes a call unit for establishing a voice or video connection with the third device through the server based on the call request.
In an embodiment, the second receiving unit 230 is further configured to: receiving a connection request sent by a server based on fault information; the troubleshooting apparatus further includes a call unit for establishing a voice or video connection with the fourth device based on the connection request.
In one embodiment, the fault information includes a fault category of the faulty device and a device identification number of the faulty device.
With regard to the troubleshooting apparatus 200 in the above-described embodiment, the specific manner in which each unit performs the operation has been described in detail in the embodiment related to the method, and will not be elaborated here.
Based on one inventive concept, the present disclosure also provides an apparatus 300, and referring to fig. 11, the apparatus 300 may include one or more of the following components: a processing component 302, a memory 304, a power component 306, a multimedia component 308, an audio component 310, an input/output (I/O) interface 312, a sensor component 314, and a communication component 316.
The processing component 302 generally controls overall operation of the device 300, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations. The processing components 302 may include one or more processors 320 to execute instructions to perform all or a portion of the steps of the methods described above. Further, the processing component 302 can include one or more modules that facilitate interaction between the processing component 302 and other components. For example, the processing component 302 may include a multimedia module to facilitate interaction between the multimedia component 308 and the processing component 302.
The memory 304 is configured to store various types of data to support operations at the apparatus 300. Examples of such data include instructions for any application or method operating on device 300, contact data, phonebook data, messages, pictures, videos, and so forth. The memory 304 may be implemented by any type or combination of volatile or non-volatile memory devices, such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disks.
The multimedia component 308 includes a screen that provides an output interface between the device 300 and a user. In some embodiments, the screen may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation. In some embodiments, the multimedia component 308 includes a front facing camera and/or a rear facing camera. The front camera and/or the rear camera may receive external multimedia data when the device 300 is in an operating mode, such as a shooting mode or a video mode. Each front camera and rear camera may be a fixed optical lens system or have a focal length and optical zoom capability.
The audio component 310 is configured to output and/or input audio signals. For example, audio component 310 includes a Microphone (MIC) configured to receive external audio signals when apparatus 300 is in an operating mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signals may further be stored in the memory 304 or transmitted via the communication component 316. In some embodiments, audio component 310 also includes a speaker for outputting audio signals.
The I/O interface 312 provides an interface between the processing component 302 and peripheral interface modules, which may be keyboards, click wheels, buttons, etc. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.
The sensor assembly 314 includes one or more sensors for providing various aspects of status assessment for the device 300. For example, sensor assembly 314 may detect an open/closed state of device 300, the relative positioning of components, such as a display and keypad of device 300, the change in position of device 300 or a component of device 300, the presence or absence of user contact with device 300, the orientation or acceleration/deceleration of device 300, and the change in temperature of device 300. Sensor assembly 314 may include a proximity sensor configured to detect the presence of a nearby object without any physical contact. The sensor assembly 314 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor assembly 314 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.
The communication component 316 is configured to facilitate wired or wireless communication between the apparatus 300 and other devices. The device 300 may access a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof. In an exemplary embodiment, the communication component 316 receives a broadcast signal or broadcast related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component 316 further includes a Near Field Communication (NFC) module to facilitate short-range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, infrared data association (IrDA) technology, Ultra Wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.
In an exemplary embodiment, the apparatus 300 may be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors or other electronic components for performing the above-described methods.
In an exemplary embodiment, a computer-readable storage medium comprising instructions, such as the memory 304 comprising instructions, executable by the processor 320 of the apparatus 300 to perform the above-described method is also provided. For example, the computer readable storage medium may be a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like.
Fig. 12 is a block diagram illustrating an electronic device 400 according to an example embodiment. For example, the apparatus 400 may be provided as a server. Referring to fig. 12, apparatus 400 includes a processing component 422, which further includes one or more processors, and memory resources, represented by memory 432, for storing instructions, such as applications, that are executable by processing component 422. The application programs stored in memory 432 may include one or more modules that each correspond to a set of instructions. Further, the processing component 422 is configured to execute instructions to perform the above-described methods.
The apparatus 400 may also include a power component 426 configured to perform power management of the apparatus 300, a wired or wireless network interface 450 configured to connect the apparatus 400 to a network, and an input output (I/O) interface 458. The apparatus 400 may operate based on an operating system stored in the memory 432, such as Windows Server, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM, or the like.
Other embodiments of the invention will be apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein. This application is intended to cover any variations, uses, or adaptations of the invention following, in general, the principles of the invention and including such departures from the present disclosure as come within known or customary practice within the art to which the invention pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the invention being indicated by the following claims.
It will be understood that the invention is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the invention is limited only by the appended claims.
Claims (25)
1. A troubleshooting method, applied to a first device, the method comprising:
receiving fault information sent by fault equipment;
sending the fault information to a server;
receiving a fault processing file sent by the server based on the fault information;
and displaying the content of the fault processing file based on the fault processing file, wherein the content of the fault processing file is used for displaying a method for eliminating the fault of the faulty equipment.
2. The troubleshooting method according to claim 1, wherein the presenting contents of the failure processing file based on the failure processing file comprises:
and displaying the content of the fault processing file through a display screen of the first device.
3. The troubleshooting method according to claim 1, wherein the presenting contents of the failure processing file based on the failure processing file comprises:
and sending the fault processing file and a display instruction to second equipment, and enabling the second equipment to respond to the display instruction and display the content of the fault processing file through a display screen of the second equipment.
4. The troubleshooting method according to any one of claims 1 to 3, characterized in that the method further includes:
receiving an upgrade file sent by the server based on the fault information;
and sending the upgrade file to the fault equipment, and triggering the software in the fault equipment to be updated through the upgrade file.
5. The troubleshooting method according to any one of claims 1 to 3, characterized in that the method further includes:
sending a call request to the server;
and establishing voice or video call connection with a third device through the server based on the call request.
6. The troubleshooting method according to any one of claims 1 to 3, characterized in that the method further includes:
receiving a call request sent by the server based on the fault information;
and establishing voice or video call connection with the fourth equipment based on the call request.
7. The troubleshooting method according to any one of claims 1 to 3, characterized in that the failure information includes a failure category of the failed device and a device identification number of the failed device.
8. The troubleshooting method of any one of claims 1 through 3, further comprising connecting with the malfunctioning device via Bluetooth.
9. A troubleshooting system, the system comprising:
the device comprises a non-screen device or a small-screen device, wherein when the non-screen device or the small-screen device fails, fault information is sent to a first device;
the first equipment sends the fault information to a server, receives a fault processing file which is sent by the server and corresponds to the fault information, and displays the content of the fault processing file based on the fault processing file;
and the server receives the fault information and sends a corresponding fault processing file to the first equipment.
10. The troubleshooting system of claim 9, wherein the first device displays contents of the failure processing file through a display screen of the first device based on the failure processing file.
11. The troubleshooting system of claim 9,
the first equipment sends the fault processing file and a display instruction to second equipment;
the system further comprises: and the second equipment receives the fault processing file and the display instruction, responds to the display instruction, and displays the content of the fault processing file through a display screen of the second equipment.
12. The troubleshooting system of any one of claims 9-11,
the server sends an upgrade file to the first equipment according to the fault information;
the first equipment sends the upgrade file to the non-screen or small-screen equipment;
and the non-screen or small-screen equipment updates the software through the upgrade file.
13. The troubleshooting system of any one of claims 9-11,
the first equipment sends a call request to the server;
the server sends the call request to third equipment;
and the third equipment establishes voice or video call connection with the first equipment based on the call request.
14. The troubleshooting system of any one of claims 9-11,
the server respectively sends call requests to the first equipment and the fourth equipment based on the fault information;
the first device and the fourth device establish a voice or video call connection based on the call request.
15. The troubleshooting system of any one of claims 9-11, wherein the fault information includes a fault category of the non-screen or small-screen device and a device identification number of the non-screen or small-screen device.
16. The troubleshooting system of any one of claims 9-11, wherein the first device and the screenless or small screen device are connected via bluetooth.
17. A troubleshooting apparatus, for use with a first device, the apparatus comprising:
the first receiving unit is used for receiving fault information sent by fault equipment;
the first sending unit is used for sending the fault information to a server;
a second receiving unit, configured to receive a fault handling file sent by the server in response to the fault information;
and the processing unit is used for displaying the content of the fault processing file based on the fault processing file, wherein the content of the fault processing file is used for displaying a method for eliminating the fault of the fault equipment.
18. The troubleshooting device of claim 17,
the processing unit is configured to: and displaying the content of the fault processing file through a display screen of the first device.
19. The troubleshooting device of claim 17, wherein the processing unit is configured to: and sending the fault processing file and a display instruction to second equipment through a second sending unit of the fault removing device, so that the second equipment responds to the display instruction and displays the content of the fault processing file through a display screen of the second equipment.
20. The troubleshooting apparatus of any one of claims 17-19, wherein the second receiving unit is further configured to: receiving an upgrade file sent by the server based on the fault information; and sending the upgrade file to the fault equipment through a second sending unit of the fault removal device so as to trigger the software in the fault equipment to be updated through the upgrade file.
21. The troubleshooting device of any one of claims 17-19, characterized in that the first sending unit is further configured to: sending a call request to the server;
the troubleshooting device further comprises a call unit used for establishing voice or video connection with third equipment through the server based on the call request.
22. The troubleshooting apparatus of any one of claims 17-19, wherein the second receiving unit is further configured to: receiving a connection request sent by the server based on the fault information;
the troubleshooting device further comprises a call unit for establishing voice or video connection with a fourth device based on the connection request.
23. The troubleshooting apparatus of any one of claims 17-19, wherein the failure information includes a failure category of the failed device and a device identification number of the failed device.
24. An electronic device, comprising:
a memory to store instructions; and
a processor for invoking the memory-stored instructions to perform the troubleshooting method of any one of claims 1 through 8.
25. A computer-readable storage medium storing instructions which, when executed by a processor, perform the troubleshooting method of any one of claims 1 through 8.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201911031304.3A CN110687897A (en) | 2019-10-28 | 2019-10-28 | Troubleshooting method, troubleshooting device, and troubleshooting system |
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| CN201911031304.3A CN110687897A (en) | 2019-10-28 | 2019-10-28 | Troubleshooting method, troubleshooting device, and troubleshooting system |
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