CN110599709A - Intelligent service calling method, device and system - Google Patents
Intelligent service calling method, device and system Download PDFInfo
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- CN110599709A CN110599709A CN201810514485.4A CN201810514485A CN110599709A CN 110599709 A CN110599709 A CN 110599709A CN 201810514485 A CN201810514485 A CN 201810514485A CN 110599709 A CN110599709 A CN 110599709A
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- G—PHYSICS
- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B3/00—Audible signalling systems; Audible personal calling systems
- G08B3/10—Audible signalling systems; Audible personal calling systems using electric transmission; using electromagnetic transmission
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
- H04M11/02—Telephonic communication systems specially adapted for combination with other electrical systems with bell or annunciator systems
- H04M11/022—Paging systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
Abstract
An intelligent service calling method, device and system is carried out in a server, when the server receives a service request signal generated by an intelligent service calling device, the service request signal records an identification information to represent a service position, the calling information of one or more corresponding service personnel is obtained after inquiring a service personnel database, then the server sends a service calling signal to service communication devices carried by the service personnel, when the distance between the service communication device carried by the service personnel and the intelligent service calling device generating the service request signal reaches a threshold value, the service is present at a service client, at this time, the intelligent service calling device or the service communication device generates a service releasing signal to the server, and the intelligent service calling program is completed.
Description
Technical Field
A service calling method, and more particularly, to an intelligent service calling method for performing service notification and call management through a server, and related apparatus and system.
Background
Advances in communication technology have led to the development of the internet of things (IoT), which is reflected in some applications, and is usually a sensor disposed at each location, so that a user can obtain some events in the location through the sensor at each location, for example, information such as temperature, power, light, etc. obtained through the sensor, and the subsequent processing procedure is to propose corresponding measures according to various sensed events.
The device with the characteristic of internet of things can often provide an automatic program, for example, when the device is applied to places needing services, such as banks, restaurants, sales places and the like, a motion sensor (motion sensor) can be arranged at the door to sense people entering the places, and the system can actively send out information, such as ring tones, voice and the like, so that service personnel can provide services in time.
However, in many applications of the internet of things, there is a lack of interaction with people (customers), and when a user is aware of some specific events through sensors, the relevant service flow for serving the customers is not combined in the event processing process.
Disclosure of Invention
The specification discloses an intelligent service calling method, device and system, which integrates software and hardware, provides an automatic service flow aiming at places needing service, and combines a service request, a service staff calling and completing service.
According to the embodiment of the intelligent service calling system, the system integrated hardware equipment comprises a plurality of service communication devices carried by a plurality of service personnel, a plurality of intelligent service calling devices arranged at a plurality of service positions, and a server. The service communication device is an electronic device carried by a service person and can be realized by wearable devices such as a bracelet and the like, the intelligent service calling device is a terminal device arranged at a position which can be controlled by a customer, the server is used for executing an intelligent service calling method, and the server can be executed on a servo host or a server embedded in a certain terminal device.
Specifically, the server receives a service request signal generated by one of the intelligent service calling devices, the service request signal records identification information of the intelligent service calling device, and the identification device can correspond to a service position in a service place, and then queries a service personnel database according to the identification information to obtain calling information of one or more service personnel corresponding to the identification information. At this time, the software program in the server sends out a service calling signal to the service communication devices carried by the service personnel, wherein the service calling signal represents the relevant information of the service position, when one of the service personnel receives the service calling signal, the service personnel goes to the corresponding service position to provide service, and when the distance between the carried service communication device and the intelligent service calling device generating the service request signal reaches a threshold value, the server receives a service releasing signal.
According to one embodiment, the main circuit of the intelligent service calling device comprises a control unit, a triggering unit for providing a customer trigger to generate a service request signal, and a communication unit for connecting to a server to transmit the service request signal to the server. The intelligent service calling device comprises a proximity sensing unit for calculating the distance between the intelligent service calling device and the service communication device carried by each service person. In one embodiment, the distance between the intelligent service calling device and the service communication device is calculated by the Received Signal Strength (RSSI) of the incoming and outgoing signals.
Further, in the flow embodiment of the intelligent service calling method, the server receives a service request signal generated by an intelligent service calling device, wherein the carried identification information corresponds to the service location, and the server queries a service personnel database according to the identification information to obtain calling information corresponding to one or more service personnel. Then, the server sends out a service call signal to the service communication device carried by the service person.
Further, when the distance between the service communication device carried by one of the service personnel and the intelligent service calling device generating the service request signal reaches a threshold value, one of the service personnel generates a service release signal indicating that the service personnel has reached the service position, and the server is informed that the intelligent service calling process is completed.
Drawings
FIG. 1 illustrates a diagram of an embodiment of an application intelligent service call system;
FIG. 2 is a diagram illustrating an embodiment of circuit elements of devices in an intelligent service call system;
FIG. 3 illustrates a system flow embodiment diagram of an intelligent service call method;
FIG. 4 illustrates a flow diagram of one embodiment of an intelligent service call method;
FIG. 5 illustrates a second flow chart of an embodiment of an intelligent service call method;
fig. 6 shows a three-flow diagram of an embodiment of an intelligent service call method.
Detailed Description
The specification discloses an intelligent service calling method, device and system, which can be applied to places needing to provide consumer service, such as banks, stores, restaurants, care facilities, airplanes and mail ships, even places needing safety service (security), when a consumer enters such places and needs service personnel to reach the place where the consumer is located and provide service, an intelligent service calling device, such as a service bell with a messaging function, a touch device, a computer device and the like, can be triggered nearby, and a servo system in the place informs the nearby service personnel or service personnel in charge of the area to go to service according to the position of the intelligent service calling device generating the service call.
The specification discloses an embodiment of an intelligent service calling system, which is a system including a server, an intelligent service calling device and a service person portable device architecture, wherein the server may be a stand-alone server, such as the embodiment shown in fig. 1, a software program embedded in a terminal device with data processing capability, or a software program running in a Point of Sale (POS) system in a business place, the server will be connected with the intelligent service calling device and a service communication device carried by the service person through a local area network (which may be a network of internet, wifi (tm), or other near-end communication protocol architecture), and the intelligent service calling device refers to a wide-format service ring and is not limited to a specific device.
In particular, the intelligent service call system can provide authority management measures at a place requiring service, through which server management, service personnel responsible for different events, different areas, different locations can be set, and a job representative can be set, in which a service order of a plurality of service personnel having overlapping responsibility areas is set. When the default service personnel serving a certain position actively or passively indicates that the service cannot be provided, the system automatically calls the job agent to serve according to the priority of the job agent.
One embodiment of the system can refer to the embodiment of the intelligent service call system shown in fig. 1, the intelligent service call system is a solution of soft and hard integration, the related hardware devices include a plurality of service communication devices carried by a plurality of service personnel (waiters 101, 102, 103), one embodiment of the service communication device is a wearable device 101a, 102a, 103a shown in the figure in the form of a smart bracelet, and other embodiments do not exclude wearable devices in the form of a mobile phone, a tablet computer, smart glasses or other types.
The intelligent service calling system comprises a plurality of intelligent service calling devices arranged at a plurality of service positions, wherein a service position 107 is shown, in this case, each table or a specific position of a restaurant is taken as an example, a plurality of consumers are at the service position 107, and the adjacent intelligent service calling devices 105 can be service bells, ordering devices or computer devices with display functions.
The server runs in a server 109, and the server 109 is connected to and communicates with the intelligent service calling device 105 and the wearable devices 101a, 102a, and 103a through the local area network 10, so that a processing unit in the server 109 executes a software program in the memory to implement the intelligent service calling method.
In this embodiment, a service request signal is generated and sent by the customer at the service location 107 through the intelligent service calling device 105, the service request signal includes identification Information (ID) of the intelligent service calling device 105, and the identification information is compared with the location of the service location 107 in the database of the server host 109. The software program running in the server 109 receives the service request signal via the local area network 10, and queries a service personnel database according to the identification information therein to obtain the service personnel corresponding to the service location 107, in this example, then obtains the calling information of one or more service students 101, 102, 103 corresponding to the identification information according to the comparison result, the calling information is the communication identifier, such as a website address, a number, a MAC address, of the wearable device 101a, 102a, 103a worn by the service students 101, 102, 103. The server 109 will send a service call signal to all or part of these wearable devices 101a, 102a, 103a in a specific communication protocol.
Then, a service person in the service providers 101, 102, 103 can go to the service location 107 for service, when the distance between the service communication device carried by the service person, i.e. one of the wearable devices 101a, 102a, 103a and the intelligent service calling device 105 generating the service request signal reaches a threshold value, one of the wearable device or the intelligent service calling device 105 generates a service release signal and transmits the service release signal to the server host 109, thereby completing the service calling process.
In another embodiment, the intelligent service calling device 105 may be located in a kitchen of a restaurant, the identification information of the intelligent service calling device 105 corresponds to a location in the kitchen, when the intelligent service calling device 105 generates a service request signal, which may include that a cook selects a service location (e.g., table number) when the cook is serving, and a time limit is set for the program, the service calling process executed in the server 109 starts counting, and determines that the kitchen is serving and obtains the service location, i.e., a service calling signal is sent according to a service staff comparison table in the service staff database, and requests the service staff to send a dish to the corresponding service location (table) at the serving location within the time limit.
Further, the notification and reminding functions can be set through a software program in the server 109, that is, when a client arrives at a certain service position, the system reminds the corresponding service personnel to offer services within a time limit through the server 109, and sets time, so that the service personnel can remind the client of information such as meal time, melting time, related benefits, special programs and the like.
In addition to providing a service call signal to an individual service person according to the service person look-up table in the service run by the server host 109, the system may also provide information to all or a portion of the relevant service persons at a specific event. In the embodiment of restaurant service, the system may notify all or some of the service personnel of some common information through the intelligent service call program of the server host 109, for example, information that some dishes are sold out, new dish colors are provided, new offers, closing time, check devices, inventory, and the like.
In an embodiment, when the signal processing capability and the memory of each terminal device (e.g., server wearing device, intelligent service calling device) reach a certain capability, the server function (software-implemented server) executed in the server host 109 may be embedded in one terminal device.
Fig. 2 next shows a circuit unit example of each device in the intelligent service call system, in this case, a server of the system is realized by the server host 20, wherein the main components are a processing unit 201, a service personnel database 203 and a communication unit 205; the main circuit components of the intelligent service calling device 22 are a communication unit 221, a proximity sensing unit 223, a control unit 225, a trigger unit 227 and a timing unit 229; the example shows that the portable device worn on the service personnel has a service communication device I24 and a service communication device II 25, wherein the main circuit components comprise a control unit (243, 253), a communication unit (241, 251) electrically connected with the control unit (243, 253), a signal transmitting unit (245, 255) and a state setting unit (247, 257).
The control unit 225 of the intelligent service call device 22, such as a microcontroller, is mainly used to process the service triggering event, including generating the service request signal, and calculating the distance between the intelligent service call device 22 and the service communication device one 24 or the service communication device two 25 according to the signal strength, and can release the service call when the condition is satisfied.
In one embodiment, the intelligent service call device 22 is provided with a triggering unit 227, which may be a service ring button, a touch button, and other various means for triggering a service call, such as generating a service request signal by voice. The triggering unit 227 is electrically connected to the control unit 225, and generates a service request signal through the control unit 225 after being triggered.
The intelligent service calling device 22 has a communication unit 221 electrically connected to the control unit 225 for executing a wireless or wired communication protocol for connecting the server 20 and transmitting the service request signal, so that the server 20 can obtain the calling information of one or more service personnel corresponding to the identification information in the service request signal.
The intelligent service-calling device 22 is provided with a proximity sensing unit 223, which may be a circuit component executing a specific near-end wireless communication protocol, electrically connected to the control unit 225 for calculating a distance to a service communication device (service communication device one 24 or service communication device two 25) carried by each service person.
One of the methods is that the smart service calling device 22 periodically generates communication packets in a broadcast manner through the proximity sensing unit 223, the service communication device one 24 or the service communication device two 25 carried by the service person may also periodically generate communication packets in a broadcast manner, the proximity sensing unit 223 obtains a Received Signal Strength (RSSI) by transmitting and receiving the communication packets, the RSSI can reflect a distance between the two devices, and when the distance reaches a distance threshold, the smart service calling device 22 or the service communication device carried by the service person generates a service release Signal and transmits the service release Signal to the server 20.
Alternatively, the smart service call device 22 and the service Communication device one 24 or the service Communication device two 25 support a Near Field Communication (NFC) technology, a bluetooth technology or other Near-end wireless Communication technology, and when the distance between the two devices reaches a certain distance threshold, the two devices exchange Communication packets, which indicates that the service release condition is met, and generate a service release signal to the server 20.
In the intelligent service call method proposed in the specification, it is not excluded that the customer or the service person may manually release the service call through the intelligent service call device 22 or the service communication device when the service person starts the service within a distance from the service location.
The intelligent service call device 22 may be provided with a timing unit 229 electrically connected to the control unit 225. When the customer generates a service request signal through the intelligent service calling device 22, the timing unit 229 is started to start timing, and when the timing reaches a time threshold value, the customer still does not see the service personnel, the service request signal can be sent again to remind the system to call the service personnel again to provide service.
According to the embodiment in the figure, when the system executes the intelligent service calling method, the process starts with the intelligent service calling device 22 sending (a) a request signal for requesting service to the server 20, the server 20 receives the (a) service request signal through the communication unit 205, and after the (a) service request signal is processed by the processing unit 201, the server database 203 is queried according to the identification information of the intelligent service calling device 22 to obtain the service personnel corresponding to the service location.
Then, the server 20 sends a service calling signal to the service communication device one 24 and the service communication device two 25 obtained by the comparison through the communication unit 205, which shows that (b) a signal for calling the service person one is sent to the service communication device one 24, and (b') a signal for calling the service person two is also sent to the service communication device two 25.
Then, the service person carrying the second service communication device 25 receives the instruction and goes to the location of the intelligent service calling device 22, and when the second service communication device 25 approaches (c) the distance from the intelligent service calling device 22 reaches a threshold value, the intelligent service calling device 22 generates a service release signal to send (d) a service release request to the server 20, and the server 20 sends (e) a call release signal to the first service communication device 24 of another service person via the communication unit 205, indicating that the service calling procedure is completed without going to the location of the calling service.
This example shows a service communication device-24 and a service communication device worn on a personal device of a service personThe second 25 is an electronic device, in which the communication unit (241, 251) can process the notification signal generated by the server 20, and execute the communication protocol such as WiFiTMOr BluetoothTMAnd generating a communication packet exchanged with the intelligent service call device 22, wherein the signal transmitting unit (245, 255) may execute a specific wireless communication protocol to calculate the distance by RSSI after exchanging the packet with the intelligent service call device 22. In addition, the service communication device one 24 and the service communication device two 25 may be provided with a state setting unit (247, 257), which may be implemented by physical key, touch, and the like, and when the service person receives the service call signal, the state setting unit (247, 257) may actively set the state, for example, the service person may set the states of an acceptance instruction (which may be nearby), a rejection instruction (which may be busy), and the like. When the server 20 receives that the state of a certain service person is accepted, other service persons notified of the service call signal can be notified; on the contrary, if a service person (e.g. the first service person in the order) is rejected, the server 20 may notify the agent in the next order according to the service person comparison table.
The main system flow embodiment of the intelligent service calling method can refer to the flow shown in fig. 3.
Initially, the server receives a service request signal generated by an intelligent service calling device in step S301, and then, in step S303, the software program in the server obtains identification information of the intelligent service calling device from the service request signal and queries the service personnel database to obtain corresponding service location and corresponding information of one or more service personnel, including the service agent, in step S305, and obtains call information of each service personnel, that is, call information of the service communication device worn by the service personnel, such as a communication identifier.
Then, in step S307, one or more service personnel are obtained at a time from the service personnel in the first position according to the service personnel comparison table of the service personnel position agency relationship, and a service call signal is sent to the carried service communication device. The server may record the latest status of all the service personnel, including whether to ask for leave, in idle, in service, service range, capability, customer characteristics, service items, whether to be in release status, or the time of service, etc., to make a comprehensive judgment, so that the first-order service personnel may be obtained by eliminating various factors that cannot be attended.
When the server sends out a service call signal, the server resets the time counted last time to start counting the service process as in step S309, wherein a time limit with different length or the same time limit can be set for each service item, and in step S311, the server continuously judges whether a rejection signal? generated by a service person through a service communication device is received within the time limit or not
When the server receives the rejection signal (yes), the process repeats step S305, continues to select the next service person according to the obtained service person calling information, according to the current state and service characteristics of each service person, and sends out the service calling signal again (step S307) and counts the process, and may set a different time limit and then count again or count continuously (step S309).
If the server does not receive the rejection signal (no), it is continuously determined in step S313 whether any service release signal? generated from the intelligent service calling device or the service communication device is received within the time limit, indicating that the service person has arrived at the service location (yes), i.e. if the service release signal is received in step S315, the service call is released and the service is completed, otherwise, if the service release signal is not received (no), the process continues in step S317, if the time-out? is not exceeded (no), the timer is continuously counted (step S309), whether the rejection signal is received (step S311) and whether the service release signal is received (step S313) are determined.
When the time limit expires (yes), it indicates that no service person arrives at the service location within the time limit of the service process, the process will repeat step S305, retrieve the next service person (possibly the service person who has been called before), re-send the service call signal, count the time, and determine whether to perform the service.
Fig. 4-6 below illustrate several embodiment flows of an intelligent service call method.
According to the embodiment of the process shown in fig. 4, initially, the intelligent service calling device 40 generates a service request signal (step 401), and after receiving the service request signal, the server 42 obtains a service location and queries the service personnel database to obtain a corresponding service personnel, in this case, a first service calling signal is sent to the first service communication device 43 (step 402), and a second service calling signal is sent to the second service communication device 44 (step 403).
When the service-carrying communication device-43 approaches the intelligent service-calling device 40 that generated the service request signal, i.e., moves to the service location (step 404), the intelligent service-calling device 40 may generate a disarm signal when the distance between the two devices reaches a threshold (step 405), or alternatively, the disarm signal may be generated by the service communication device-43 (step 405'), i.e., indicating to the server 42 that the service person has arrived and started service. At this point, the server 42 will notify the serving communication device two 44 to release the service call (step 406).
It is noted that the server 42 (or through a proxy or proxy node), the smart service call device 40, the service communication device one 43, and the service communication device two 44 construct a local area network, such as a Bluetooth Low Energy (BLE) mesh network suitable for internet of things (IoT), and broadcast packets with each other according to the bluetooth low energy (lo) communication protocol.
In the flow embodiment shown in fig. 5, a service request signal is initially generated by the intelligent service calling device 50 (step 501), and transmitted to the server 52, and the server 52 queries the database for the obtained service location to obtain the calling information of the first service communication device 53 and the second service communication device 54, in this case, the first service call signal is sent to the first service communication device 53 (step 502), and the second service call signal is sent to the second service communication device 54 (step 503).
In this example, the service person carrying the first service communication device 53 can indicate that the service call can be received through the state setting menu on the device, and notify the server 52 of the information of receiving the service call (step 504), and at this time, the server 52 notifies the second service communication device 54 of releasing the service call (step 505). Then, the service person carrying the service communicator-53 moves to the service location and approaches the intelligent service calling device 50 (step 506), and when the distance reaches a threshold, the intelligent service calling device 50 generates a service release signal (step 507), or the service communicator-53 generates a service release signal (step 507') to notify the server 52 that the service has been started.
In fig. 6, different from fig. 4 or fig. 5, which shows the procedure of the server simultaneously making service calls to a plurality of service personnel, the example shows that at the beginning, the intelligent service calling device 60 generates a service request signal (step 601), the server 62 queries the database to obtain the first service personnel carrying the first service communication device 63 in the proper position, and accordingly sends the first service calling signal to the first service communication device 63 (step 602), however, if the service personnel is delayed by anything and is not convenient to go to the service, a signal informing the service call rejection (step 603) can be generated to the server 62 by the state setting function on the first service communication device 63, the server 62 will send the second service personnel to the second service communication device 64 carried according to the queried (step 604), in this example, the second service personnel in the proper position can go to the service position, and moves to close to the intelligent service call device 60 (step 605), when the distance between the two devices reaches a threshold, the intelligent service call device 60 generates a service release signal (step 606), or the service communication device 64 generates a service release signal (step 606'), which indicates that the service call process is completed.
It should be noted that the server may be a software program executed in various terminal devices, and is not limited to a specific host computer or POS. The server is provided with a service personnel database which can be realized as a table look-up, wherein the service position corresponding to the identification information of the intelligent service calling device and the calling information of one or more service personnel corresponding to the service position are recorded. When each service position corresponds to a plurality of service personnel, the service personnel database can record a service sequence of the plurality of service personnel corresponding to each service position. When calling service personnel, the service personnel can be called one by one according to the sequence judged by the system, when a rejection signal is received or the system is overdue, the next sequence service personnel can be called, and finally the service personnel need to be called out by a supervisor; in a specific case, a plurality of service personnel can be called at the same time, and the service personnel determines whether to execute the service (set acceptance or rejection).
In summary, a more convenient and intelligent service mode can be provided in a place where a service is required to be provided through the intelligent service calling system, and the related POS system or the server can continuously generate big data, such as response time of a service person, equipment status, and old customer analysis (service preference, preference for a specific service person can affect a service person comparison table).
The above description is only a preferred embodiment of the present invention, and all equivalent changes and modifications made in accordance with the claims of the present invention should be covered by the present invention.
Claims (10)
1. An intelligent service calling method executed in a server, the intelligent service calling method comprising:
receiving a service request signal generated by an intelligent service calling device, wherein the service request signal records identification information of the intelligent service calling device;
inquiring a service personnel database according to the identification information to obtain calling information of one or more service personnel corresponding to the identification information;
sending a service calling signal to one or more service communication devices carried by the one or more service personnel; and
when the distance between the service communication device carried by one of the one or more service personnel and the intelligent service calling device generating the service request signal reaches a threshold value, the server receives a service release signal.
2. The intelligent service calling method as claimed in claim 1, wherein the service personnel database records a service location corresponding to the identification information of the intelligent service calling device and calling information of the one or more service personnel corresponding to the service location, wherein the calling information of each service personnel is a communication identifier of the service communication device carried by each service personnel.
3. The intelligent service calling method according to claim 2, wherein when each service location corresponds to a plurality of service personnel, the service personnel database records a service sequence of the plurality of service personnel corresponding to each service location.
4. The intelligent service calling method as claimed in claim 3, wherein when the service calling signal is received by the service communication device carried by the first service person in the service sequence, a rejection signal is generated, and the server sends the service calling signal to the service person in the next service sequence.
5. The intelligent service calling method according to claim 3, wherein the server starts timing when the service call signal is received by the service person first in the order of the service; when the service releasing signal is not received when a time threshold is reached, the server sends the service calling signal to the next service personnel in the same position.
6. The intelligent service calling method according to claim 3, wherein the server sends the service calling signal to all service communication devices carried by the service personnel corresponding to the service location, and when the server receives the unserviceable signal corresponding to one of the service personnel, the server sends an unserviceable calling signal to the other service personnel.
7. The intelligent service calling method according to any one of claims 1 to 6, wherein the distance between the service communication device carried by each service person and the intelligent service calling device is calculated by a wireless received signal strength.
8. The intelligent service calling method according to claim 7, wherein the unserviceable signal is generated by the intelligent service calling device or the service communication device and transmitted to the server.
9. An intelligent service call device, comprising:
a control unit;
the trigger unit is electrically connected with the control unit and generates a service request signal through the control unit after being triggered;
a communication unit electrically connected to the control unit for connecting to a server to transmit the service request signal to the server, wherein the service request signal records an identification information of the intelligent service calling device, and records a calling information of one or more service personnel corresponding to the identification information in the server;
the proximity sensing unit is electrically connected with the control unit and used for calculating the distance between the proximity sensing unit and a service communication device carried by each service staff;
when the intelligent service calling device generates and transmits the service request signal to the server, the server sends a service calling signal to a service communication device carried by one or more service personnel; when the distance between the service communication device carried by one of the one or more service personnel and the intelligent service calling device reaches a threshold value, a service release signal is generated to the server.
10. An intelligent service call system, the system comprising:
a plurality of service communication devices carried by a plurality of service personnel;
a plurality of intelligent service calling devices provided at a plurality of service locations; and
a server, a processing unit in the server executing an intelligent service calling method, comprising:
receiving a service request signal generated by one of the intelligent service calling devices, wherein the service request signal records identification information of the intelligent service calling device;
inquiring a service personnel database according to the identification information to obtain calling information of one or more service personnel corresponding to the identification information;
sending a service calling signal to one or more service communication devices carried by the one or more service personnel; and
when the distance between the service communication device carried by one of the one or more service personnel and the intelligent service calling device generating the service request signal reaches a threshold value, the server receives a service release signal.
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