CN110597791A - Knowledge database construction and management method for operation and maintenance of electric power metering equipment - Google Patents
Knowledge database construction and management method for operation and maintenance of electric power metering equipment Download PDFInfo
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Abstract
The invention discloses a knowledge database construction and management method for operation and maintenance of electric power metering equipment, which comprises the following steps: defining a fault operation and maintenance knowledge code set model in an xml format: setting fault code definition set model files of each metering device to be in xml format; the method comprises the following steps that a knowledge base operation and maintenance manager adds, deletes, modifies and verifies operation and maintenance knowledge corresponding to each fault code of each equipment through a background web page; and constructing an intelligent diagnosis treatment model in an xml format and in a configuration mode. The database constructed by the invention can realize network access training at any time, can be updated at any time and can know the updating knowledge of operation and maintenance in time, so that effective propaganda can be obtained in time, the on-site operation and maintenance can be effectively supported, and the labor and time cost is reduced.
Description
Technical Field
The invention belongs to the technical field of knowledge databases for operation and maintenance of electric power metering equipment, and particularly relates to a method for constructing and managing a knowledge database for operation and maintenance of electric power metering equipment.
Background
The metering equipment bears important responsibilities for guaranteeing the enterprise operation income of a power grid company and improving the customer satisfaction, and along with the rapid increase of the construction scale of the power grid, the proportion of the metering assets in the whole power grid is increased, so that the operation and maintenance of the metering equipment assets are enhanced, and the method has very important significance for the power department.
However, the operation and maintenance of tens of millions of terminal meters is a relatively difficult work of a power grid company, and operation and maintenance personnel mainly powered by the base power supply of a power supply bureau generally have limitations of technical level and work experience, and need to rely on training and guidance to continuously improve the knowledge reserve of the personnel.
At present, power grid companies mainly adopt modes such as organizational training courses and training manuals to regularly train operation and maintenance personnel. However, due to the factors of multiple meter types, fast updating, personnel mobility and the like of the metering terminal, the traditional training mode cannot effectively propagate in place in time, so that the field operation and maintenance cannot be effectively supported, and the labor cost and the time cost are high.
Disclosure of Invention
The technical problem to be solved by the invention is as follows: the method for constructing and managing the knowledge database for the operation and maintenance of the power metering equipment is provided, so that the problems in the prior art are solved.
The technical scheme adopted by the invention is as follows: a knowledge database construction and management method for operation and maintenance of power metering equipment comprises the following steps:
(1) defining a fault operation and maintenance knowledge code set model in an xml format: xml adopts xml format, and the benefit of using xml extensible markup language is: the expansion of the equipment types and the fault types is facilitated. Xml file content: the method comprises the following steps that < fault code = fault code name = fault description >, each fault also defines a plurality of keyword keywords, and fuzzy matching query of a knowledge base retrieval system is facilitated;
(2) after fault codes are defined, establishing knowledge of each fault code, adding, deleting, modifying and auditing the operation and maintenance knowledge corresponding to each fault code of each equipment by a knowledge base operation and maintenance manager through a background web page, wherein the operation and maintenance knowledge is characters, images and videos formed by arranging corresponding solution steps of each fault code, corresponding operation and maintenance knowledge data materials (images, videos and audios) and the like are stored on a server, a hierarchical directory structure of metering equipment types/fault codes/manufacturers/data is adopted, subfolders are created according to the types png/video/sound/txt, and all materials matched with the solution are stored according to the types, wherein the materials comprise the image, the video, the audio and text contents;
(3) constructing an intelligent diagnosis treatment model with an xml format and configuration: and configuring, disposing and checking step contents and skipping processes for each fault code of each equipment by a knowledge base operation and maintenance manager through a background Web page according to the cleaned and classified solution contents to form an intelligent diagnosis and disposal model file guide _ steps.
A knowledge database construction and management method for operation and maintenance of electric power metering equipment further comprises the following steps: the operation and maintenance personnel at the basic level submit new fault knowledge contents through a webpage and store the new fault knowledge contents into a knowledge database, wherein the new fault knowledge contents comprise character, image and video matched materials of fault phenomena, reasons and solution measures; after submitting the fault knowledge content of the operation and maintenance personnel, auditing by a technical expert committee, and carrying out on-line evaluation to obtain the evaluation result of the knowledge; after the examination and verification are passed, knowledge base management personnel approves and releases the knowledge, namely the knowledge is put in storage.
A knowledge database construction and management method for operation and maintenance of electric power metering equipment further comprises the steps of subscribing and publishing the knowledge database: the established operation and maintenance knowledge base design interface of the metering equipment allows high concurrent access of a plurality of third-party systems, when knowledge is updated and is checked, the knowledge base system generates a notification message of new knowledge, the third-party system and the App of the power grid company acquire the latest knowledge through the API interface and learn in time, and the knowledge base system also provides an interface for subscription and access retrieval of the operation and maintenance work order system and the App user of the power grid company.
The invention has the beneficial effects that: compared with the prior art, the database constructed by the invention can realize network access training at any time, can be updated at any time and can know the updating knowledge of operation and maintenance in time, so that effective propaganda can be obtained in time, the on-site operation and maintenance can be effectively supported, and the manpower and time cost can be reduced; the established knowledge base conforms to the standardization and safety requirements of the operation and maintenance operation of the power equipment, the database establishment and the data safety management are convenient to carry out, the knowledge base also provides a knowledge data source for the operation and maintenance of the metering equipment, the fault troubleshooting and disposal time is greatly shortened, the working efficiency is improved, and the fault disposal in the low-voltage centralized meter reading operation and maintenance operation is changed from an empirical mode to an intelligent mode; a system mutual-aid knowledge base is formed, so that the problems are perfect and complete, and the solution is high-efficient and accurate, so that the staff can learn and train in daily life; the sharing of the human resources and the operation and maintenance experience of the whole province metering major on a larger platform is realized, the basic level operation and maintenance team can obtain the support of technicians (experts) at all levels on site, and the problem of insufficient experience of the operation and maintenance personnel on site is solved.
Drawings
FIG. 1 is a model diagram of a fault operation and maintenance knowledge code set;
FIG. 2 is a diagram of a knowledge base hierarchical directory structure;
FIG. 3 is a diagram of a smart diagnostic treatment model;
fig. 4 is a flow chart of the whole process of fault operation and maintenance handling.
Detailed Description
The invention is further described with reference to the accompanying drawings and specific embodiments.
Example 1: according to the standardization and safety requirements of the operation and maintenance operation of the electric power equipment, an SOP standardization knowledge base of the metering equipment is established in a server. An expert knowledge base management system integrating knowledge collection, knowledge warehousing, knowledge sharing, knowledge application and knowledge updating is formed through knowledge collection, sorting and optimization.
As shown in fig. 1 to 4, a method for building and managing a knowledge database for operation and maintenance of an electric power metering device includes the following steps:
(1) defining a fault operation and maintenance knowledge code set model in an xml format: xml adopts xml format, and the benefit of using xml extensible markup language is: the expansion of the device types and the fault types is facilitated, and the contents of the fault. < fault code = fault code name = fault description >, each fault also defines a plurality of keyword keywords, which facilitates fuzzy matching query of a knowledge base retrieval system, as shown in fig. 1;
(2) after fault codes are defined, the knowledge of each fault code is constructed, an operation and maintenance manager of a knowledge base adds, deletes, modifies and audits the operation and maintenance knowledge corresponding to each fault code of each equipment through a background web page, the operation and maintenance knowledge is characters, images and videos formed by the step of arranging the corresponding solution of each fault code, corresponding operation and maintenance knowledge data materials (images, videos and audios) and the like are stored on a server, a hierarchical directory structure of metering equipment types/fault codes/manufacturers/data is adopted, subfolders are created according to the types png/video/sound/txt, and all materials matched with the solution are stored according to the types, including the image, the video, the audio and the text contents, as shown in fig. 2:
(3) constructing an intelligent diagnosis treatment model with an xml format and configuration: the method comprises the steps of configuring, disposing and checking step contents and skipping processes for each fault code of each device through a background Web page by an operation and maintenance manager of the knowledge base according to cleaned and classified solution contents to form an intelligent diagnosis and disposition model file guide _ steps.xml, wherein as shown in fig. 3, the Web page displays and edits the whole fault operation and maintenance disposition process in a flow chart mode, as shown in fig. 4, a certain step node can be clicked to edit, and the method is visual and easy to understand.
The establishment and the update of the operation and maintenance knowledge base are daily behaviors, and the large knowledge base needs to be continuously perfected like a snowball. Therefore, the knowledge base adopts an open type collection management system, basic actual combat operation and maintenance cases and experience knowledge are fully mined and collected, and the method for constructing and managing the knowledge database for the operation and maintenance of the electric power metering equipment further comprises the step of updating the knowledge database: the operation and maintenance personnel at the basic level submit new fault knowledge contents through a webpage and store the new fault knowledge contents into a knowledge database, wherein the new fault knowledge contents comprise character, image and video matched materials of fault phenomena, reasons and solution measures; after submitting the fault knowledge content of the operation and maintenance personnel, auditing by a technical expert committee, and carrying out on-line evaluation to obtain the evaluation result of the knowledge; after the examination and verification are passed, knowledge base management personnel approves and releases the knowledge, namely the knowledge is put in storage.
A knowledge database construction and management method for operation and maintenance of electric power metering equipment further comprises the steps of subscribing and publishing the knowledge database: the metering equipment operation and maintenance knowledge base design interface established by the load balancing network method allows high concurrent access of a plurality of third-party systems, when knowledge is updated and is checked, the knowledge base system generates a notification message of new knowledge, the third-party system and the App of the power grid company acquire the latest knowledge through the API interface and learn in time, and the knowledge base system also provides an interface for subscription and access retrieval of operation and maintenance work order systems and App users of the power grid company, so that the working efficiency of on-site operation and maintenance is improved.
A knowledge database construction and management method for operation and maintenance of power metering equipment comprises a reward system module of a knowledge base: the contributors of the fault knowledge content incorporated into the knowledge base will be awarded credit. The knowledge base system can record and name the scores of all the personnel side by side, so that the atmosphere of whole-person learning and whole-person sharing is formed, and the learning enthusiasm and the operation and maintenance efficiency are improved.
The above description is only an embodiment of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily conceive of changes or substitutions within the technical scope of the present invention, and therefore, the scope of the present invention should be determined by the scope of the claims.
Claims (3)
1. A knowledge database construction and management method for operation and maintenance of electric power metering equipment is characterized by comprising the following steps: the method comprises the following steps:
(1) defining a fault operation and maintenance knowledge code set model in an xml format: and (3) setting the fault code definition set model file fault of each metering device to adopt an xml format, wherein the contents of the fault code definition set model file fault. < fault code = fault code name = fault description >, each fault further defining a plurality of keyword keys;
(2) after fault codes are defined, establishing knowledge of each fault code, adding, deleting, modifying and auditing the operation and maintenance knowledge corresponding to each fault code of each equipment by a knowledge base operation and maintenance manager through a background web page, wherein the operation and maintenance knowledge is characters, images and videos formed by arranging corresponding solution steps aiming at the fault codes, corresponding operation and maintenance knowledge data materials are stored on a server, a hierarchical directory structure of metering equipment types/fault codes/manufacturers/data is adopted, subfolders are created according to the types png/video/sound/txt, and all materials matched with the solution are stored according to the types, wherein the materials comprise image, video, audio and text contents:
(3) constructing an intelligent diagnosis treatment model with an xml format and configuration: and configuring, disposing and checking step contents and skipping processes for each fault code of each equipment by a knowledge base operation and maintenance manager through a background Web page according to the cleaned and classified solution contents to form an intelligent diagnosis and disposal model file guide _ steps.
2. The method for building and managing the knowledge database for the operation and maintenance of the power metering equipment according to claim 1, wherein the method comprises the following steps: the method also comprises a knowledge database updating step: the operation and maintenance personnel at the basic level submit new fault knowledge contents through a webpage and store the new fault knowledge contents into a knowledge database, wherein the new fault knowledge contents comprise character, image and video matched materials of fault phenomena, reasons and solution measures; after submitting the fault knowledge content of the operation and maintenance personnel, auditing by a technical expert committee, and carrying out on-line evaluation to obtain the evaluation result of the knowledge; after the examination and verification are passed, knowledge base management personnel approves and releases the knowledge, namely the knowledge is put in storage.
3. The method for building and managing the knowledge database for the operation and maintenance of the power metering equipment according to claim 1, wherein the method comprises the following steps: the method also comprises the steps of subscribing and publishing the knowledge base: the established operation and maintenance knowledge base design interface of the metering equipment allows high concurrent access of a plurality of third-party systems, when knowledge is updated and is checked, the knowledge base system generates a notification message of new knowledge, the third-party system and the App of the power grid company acquire the latest knowledge through the API interface and learn in time, and the knowledge base system also provides an interface for subscription and access retrieval of the operation and maintenance work order system and the App user of the power grid company.
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| CN111752802A (en) * | 2020-06-28 | 2020-10-09 | 中国银行股份有限公司 | System management method and device based on error codes |
| CN111813872A (en) * | 2020-07-08 | 2020-10-23 | 上海燕汐软件信息科技有限公司 | Fault troubleshooting model generation method, device and equipment |
| CN111813872B (en) * | 2020-07-08 | 2024-04-19 | 上海燕汐软件信息科技有限公司 | Method, device and equipment for generating fault troubleshooting model |
| CN112308440A (en) * | 2020-11-06 | 2021-02-02 | 平安证券股份有限公司 | Work order processing method and device, computer equipment and computer readable storage medium |
| CN112630595A (en) * | 2020-12-09 | 2021-04-09 | 国网冀北电力有限公司 | Power grid fault treatment knowledge base management method |
| CN112906891A (en) * | 2021-02-09 | 2021-06-04 | 北京龙谷科技发展有限公司 | Expert system knowledge base construction method and device based on machine learning |
| CN113962657A (en) * | 2021-10-21 | 2022-01-21 | 北京京诚赛瑞信息技术有限公司 | IT service management method, system and control system |
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