CN110555672A - Service supervision system - Google Patents
Service supervision system Download PDFInfo
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- CN110555672A CN110555672A CN201910798768.0A CN201910798768A CN110555672A CN 110555672 A CN110555672 A CN 110555672A CN 201910798768 A CN201910798768 A CN 201910798768A CN 110555672 A CN110555672 A CN 110555672A
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- 238000004891 communication Methods 0.000 claims abstract description 21
- 238000012790 confirmation Methods 0.000 claims description 27
- 230000006399 behavior Effects 0.000 claims description 19
- 238000012544 monitoring process Methods 0.000 claims description 8
- 238000011156 evaluation Methods 0.000 claims description 6
- 238000003745 diagnosis Methods 0.000 claims description 3
- 230000007613 environmental effect Effects 0.000 description 15
- 238000010586 diagram Methods 0.000 description 3
- 238000000034 method Methods 0.000 description 3
- 230000008901 benefit Effects 0.000 description 2
- 230000005540 biological transmission Effects 0.000 description 2
- 238000011161 development Methods 0.000 description 2
- 230000018109 developmental process Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 230000002159 abnormal effect Effects 0.000 description 1
- 230000032683 aging Effects 0.000 description 1
- 230000007547 defect Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 230000003340 mental effect Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
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Abstract
The application discloses service surveillance system includes: a service terminal, comprising: the service information acquisition module is used for acquiring current service information; the positioning module is used for acquiring position information; and the server is in communication connection with the service terminal and is used for supervising the service personnel according to the service information and the position information. The server can draw a service map in real time through the position information, namely draw the track information of the service personnel in real time, confirm that the service personnel can carry out service at the appointed position within the specified service time through the real-time service map information, monitor the service in real time by combining the collected current service information and monitor the effectiveness. To ensure the safety and effectiveness of the service.
Description
Technical Field
The application relates to the technical field of intelligent management, in particular to a service supervision system.
Background
With the development of society, the service industry has gradually risen, the service quality and the customer satisfaction degree are important factors about the development of enterprises providing services, and since service personnel have certain subjectivity, the service quality can vary from person to person, so that the service behavior of the service personnel needs to be supervised to ensure the service quality and the customer benefit, especially for services of social vulnerable groups, such as old-age services, the number of people covered by the old-age services is more and more extensive due to the higher aging degree of the population, and a large-scale old-age service industry is formed. But the elderly have special physical and mental conditions, belong to social disadvantaged groups and are difficult to monitor by themselves, and service monitoring in related technologies such as telephone or visiting return visit has high cost and low coverage rate; for another example, the mobile phone APP is used for signing in, the building without signals cannot be covered, the counterfeiting cost is low, and the quality is difficult to accurately guarantee.
Aiming at the problem that effective service supervision is difficult to carry out in the related art, an effective solution is not provided at present.
disclosure of Invention
The present application mainly aims to provide a service supervision system to solve the problem that effective service supervision is difficult to perform in the related art.
In order to achieve the above object, the present application provides a service supervision system including: a service terminal, comprising: the service information acquisition module is used for acquiring current service information; the positioning module is used for acquiring position information; and the server is in communication connection with the service terminal and is used for supervising the service personnel according to the service information and the position information.
Further, the service acquisition module comprises: the identity recognition unit is used for recognizing the identity information of the service personnel; the confirmation information identification unit is used for identifying confirmation information of the serviced personnel; and the behavior monitoring unit is used for identifying the service behavior information of the service provider.
Further, the service-required person confirmation information includes: at least one of the confirmation start service information, the confirmation end service information, and the service evaluation information.
Further, the identity recognition unit and/or the confirmation information recognition unit includes: a biometric unit and/or a radio frequency identification unit.
Further, the service terminal further includes: and the communication module is used for establishing communication connection between the service terminal and the server.
further, the communication module includes: a wireless communication module or a wired communication module.
Further, the service terminal further includes: a memory for storing the service information.
further, the service terminal further includes: the network diagnosis module is used for diagnosing the network connection condition of the communication module; and the control module is used for storing the service information to the memory when no network connection exists, and sending the service information to the server when the network connection is normal.
Further, the memory encrypts the service information when storing the service information.
Furthermore, the server is also used for counting the service quality of the service provider and the service demand of the serviced personnel according to the service information and performing service settlement according to the service information.
A service information acquisition module in the service terminal acquires current service information, and a positioning module acquires position information. And the server supervises the service personnel according to the service information and the position information. The server can draw a service map in real time through the position information, namely draw the track information of the service personnel in real time, confirm that the service personnel can carry out service at the appointed position within the specified service time through the real-time service map information, monitor the service in real time by combining the collected current service information and monitor the effectiveness. To ensure the safety and effectiveness of the service.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this application, serve to provide a further understanding of the application and to enable other features, objects, and advantages of the application to be more apparent. The drawings and their description illustrate the embodiments of the invention and do not limit it. In the drawings:
FIG. 1 is a schematic diagram of a service surveillance system according to an embodiment of the application;
FIG. 2 is a schematic diagram of another service surveillance system according to an embodiment of the application;
Fig. 3 is a schematic diagram of another service supervision system according to an embodiment of the present application.
Detailed Description
in order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only partial embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application. Furthermore, the terms "comprising" and "having," and any variations thereof, are intended to cover non-exclusive inclusions
It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict. The present application will be described in detail below with reference to the embodiments with reference to the attached drawings.
According to an embodiment of the present invention, there is provided a service supervision system, as shown in fig. 1, the system may include:
The service terminal 100 includes: a service information collecting module 110, configured to collect current service information; and a positioning module 120 for collecting the position information. And the server 200 is in communication connection with the service terminal 100 and is used for supervising the service personnel according to the service information and the position information.
In this embodiment, the service information may include service behavior information, service person identity information, and information such as the service start time and the service end time of the service person. The positioning module 120 may perform positioning through a GPS, and the positioning module 120 may be installed in the service terminal 100, and carried by a service person to a serviced person, and confirm whether the service person reaches the serviced person in time through the position information. The server 200 acquires current service information through communication connection with the service terminal 100, and confirms the service behavior of the service provider according to the current service information and the location information to perform monitoring, for example, the server 200 may draw a service map in real time through the location information, that is, draw track information of the service provider in real time, confirm that the service provider performs service at a designated location within a specified service time through the real-time service map information, and monitor the effectiveness of the service.
As an exemplary embodiment, as shown in fig. 2, the service information collecting module may include: an identity recognition unit 111 for recognizing identity information of the service personnel; a confirmation information identification unit 112 for identifying confirmation information of the serviced person; and a behavior recognition unit 113 for recognizing service behavior information of the service provider. In an exemplary embodiment, the identification unit 111 may be used to identify the service personnel, and the identification unit 111 may include a biometric module or a radio frequency identification module. Specifically, the biometric identification module may include any one of a fingerprint identification module, a face identification module, an iris identification module, and a voiceprint identification module. Identity confirmation, check-in and the like can be performed by collecting the biological characteristics of the service personnel. The RFID module may include a Near Field Communication (NFC) module 300 or a Radio Frequency Identification (RFID) module 300. The service personnel can carry out identity confirmation, check in and the like by swiping a non-contact IC card at the radio frequency identification module.
in an exemplary embodiment, the confirmation information identification unit 112 may identify at least one of the start of service confirmation information, the end of service confirmation information, and the service evaluation information by the service person. In an exemplary embodiment, the identification information recognition unit 112 may include a biometric module or a radio frequency identification module. Specific reference may be made to the description of the identity recognizing unit 111 in the above embodiments. The person to be serviced can confirm the start of service by the confirmation information identification unit 112 after the service person starts service, for example, confirm the start and end of service by the person to be serviced swiping IC. After the service is finished, the waiter can also confirm and submit the service evaluation by swiping the IC card.
As an exemplary embodiment, as shown in fig. 3, the identification unit 111 and the confirmation information identification unit 112 may be NFC modules, and both the service person and the serviced person hold an IC card corresponding to the identity of the person, and the service person confirms the identification information of the service person by swiping the IC card, and the serviced person identifies the confirmation information by swiping the IC card.
As an optional embodiment, in order to ensure the attendance of the service staff and the authenticity of the service duration, in this embodiment, the service terminal 100 may further collect a first environmental parameter, and upload the first environmental parameter to the server 200, for example, the service terminal 100 may further integrate a temperature sensor and/or a humidity sensor, and may collect the environmental parameter such as temperature and/or humidity, correspondingly, the serviced staff may also have an environmental parameter collecting device, and the environmental parameter collecting device may communicate with the server 200, upload a second environmental parameter collected by the environmental parameter collecting device to the server 200, and the server 200 may confirm that the service staff is in place by comparing the first environmental parameter with the second environmental parameter, if a difference between the first environmental parameter and the second environmental parameter is within a preset range. In addition, the position information can be combined, and the service personnel can be accurately confirmed to be in place. As an exemplary embodiment, the duration of the difference between the first environmental parameter and the second environmental parameter within the preset range may be further determined, and when the duration of the difference between the first environmental parameter and the second environmental parameter within the preset range is greater than or equal to the predetermined service duration, it may be determined that the service duration of the service staff reaches the predetermined service duration.
In an exemplary embodiment, the behavior recognition unit 113 may recognize a specific service behavior of the service person in the whole service process, for example, confirm the service behavior of the service person through the position information of the service person, and specifically, may obtain the position information in real time and confirm whether the service person is within a preset position range during the whole service period, that is, whether the service person is located at the position of the service person. As another exemplary embodiment, the behavior recognition unit 113 may further include an image acquisition unit, and the image acquisition unit acquires the service behavior of the service personnel in the service process, and recognizes the specific service behavior of the service personnel in the whole service process.
the identity information of the service person identified by the identity identifying unit 111, the confirmation information identified by the confirmation information identifying unit 112, the real-time service behavior information identified by the behavior identifying unit 113, and the location information collected by the positioning module 120 may be uploaded to the server 200 through the network communication module 300, and the server 200 may perform real-time monitoring on the service. In an embodiment, the network communication module 300 may be a wired network or a wireless network, and for example, the service information may be uploaded through WiFi and an operator network.
in some special cases, for example, the network connection condition is poor, the service information and the location information collected by the service terminal 100 may be difficult to transmit to the server 200 in real time, which may cause data loss and result in a defect in service supervision. In an alternative embodiment, the server 200 terminal may further include a memory for storing the service information. The service information and the location information may be stored in real time when the service terminal 100 collects the service information and the location information, so as to prevent data loss due to poor network conditions. As an exemplary embodiment, in order to further save the storage space, the service terminal 100 further includes: a network diagnosis module for diagnosing a network connection status of the communication module 300; and the control module is configured to store the service information in the memory when no network connection exists, and send the service information to the server 200 when the network connection is normal. When the network connection status is good, it is not necessary to store the service information and the location information to the local, and the offline service recording mode of the service terminal 100 is realized, that is, the identity recognition, the recording of the service, and the like can be accurately completed in the case of no network, and the offline data is automatically synthesized into the database of the server 200 in the environment with the network, so that the server 200 can complete the service supervision.
as an exemplary embodiment, when data transmission is performed between the service terminal 100 and the server 200, the transmitted data may be encrypted in order to secure the data transmission. For example, the encryption may be performed when data is transmitted in real time, the service information and the location information may be encrypted and stored when the service terminal 100 is in a bad network state or is in an offline state and the service information and the location information are stored in the memory, and the data stored in the memory may be encrypted and transmitted to the server 200 when the network condition is good.
As an exemplary embodiment, after the server 200 receives the service information and the location information, the server 200 may count the service quality of the service provider, the service demand of the serviced person according to the service information and the location information, and perform service settlement according to the service information. As an alternative embodiment, the server 200 may further output alarm information when the service information and the location information are abnormal, for example, when the location information is out of a preset location range, the alarm information may be output to prompt that the service personnel may not be at the service location. For another example, when the identity information of the service person is different from the identity information of the predetermined service person, an alarm message may be output to prompt that the identity of the service person may be in doubt.
In the present embodiment, the service terminal 100 may be a mobile terminal, and communicates with the server 200 through a wireless network, the service terminal 100 has an NFC module for identifying identity information of a service person and confirmation information of a serviced person, and in addition, the service terminal 100 may further have a positioning module 120 for collecting location information of the service person.
Specifically, when the service person reaches the position of the old person needing the service, the service person swipes an IC card of the old person to perform identity authentication, and the old person swipes the IC to confirm the start and the end of the service. During the service, monitoring data such as identity information of service personnel, confirmation information of the elderly, evaluation information of the elderly, location information, and service behavior information are transmitted to the server 200, and the server 200 performs supervision on the service according to the information.
Under the non-network environment, the service terminal 100 of the service personnel automatically downloads online data, when the old people arrive at home, the IC card of the old people is offline for identity authentication, the old people offline confirms the start and the end of the service by swiping the IC, and after the service is finished and the network condition is good, offline monitoring data such as identity information of the service personnel, confirmation information of the old people, evaluation information of the old people, position information and service behavior information are automatically transmitted to the server 200 for service monitoring.
The above description is only a preferred embodiment of the present application and is not intended to limit the present application, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, improvement and the like made within the spirit and principle of the present application shall be included in the protection scope of the present application.
Claims (10)
1. A service surveillance system, comprising:
A service terminal, comprising: the service information acquisition module is used for acquiring current service information; the positioning module is used for acquiring position information;
And the server is in communication connection with the service terminal and is used for supervising the service personnel according to the service information and the position information.
2. The service surveillance system of claim 1, wherein the service acquisition module comprises:
the identity recognition unit is used for recognizing the identity information of the service personnel;
The confirmation information identification unit is used for identifying confirmation information of the serviced personnel;
And the behavior monitoring unit is used for identifying the service behavior information of the service provider.
3. The service surveillance system of claim 1, wherein the serviced person confirmation information comprises: at least one of the confirmation start service information, the confirmation end service information, and the service evaluation information.
4. The service surveillance system according to claim 1, characterized in that the identity recognition unit and/or the confirmation information recognition unit comprises: a biometric unit and/or a radio frequency identification unit.
5. the service supervision system according to claim 1, wherein the service terminal further comprises:
And the communication module is used for establishing communication connection between the service terminal and the server.
6. The service surveillance system of claim 5,
The communication module includes: a wireless communication module or a wired communication module.
7. The service supervision system according to any of claims 1-6, characterized in that the service terminal further comprises: a memory for storing the service information.
8. The service surveillance system of claim 7, wherein the service terminal further comprises:
The network diagnosis module is used for diagnosing the network connection condition of the communication module;
And the control module is used for storing the service information to the memory when no network connection exists, and sending the service information to the server when the network connection is normal.
9. The service surveillance system of claim 8, wherein the memory encrypts the service information when storing the service information.
10. The service supervision system according to any of claims 1-6, wherein the server is further configured to count the service quality of the service provider, the service demand of the serviced person according to the service information, and perform service settlement according to the service information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910798768.0A CN110555672A (en) | 2019-08-27 | 2019-08-27 | Service supervision system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201910798768.0A CN110555672A (en) | 2019-08-27 | 2019-08-27 | Service supervision system |
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| CN110555672A true CN110555672A (en) | 2019-12-10 |
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| CN111491138A (en) * | 2020-04-28 | 2020-08-04 | 山东孝之源养老服务产业发展有限公司 | Home-based care for the aged based on high definition video technology |
| CN112597860A (en) * | 2020-12-16 | 2021-04-02 | 重庆电子工程职业学院 | Practice safety management system for students |
| CN113298330A (en) * | 2020-02-21 | 2021-08-24 | 北京京东振世信息技术有限公司 | Service processing method, device and storage medium |
| CN114152953A (en) * | 2021-11-24 | 2022-03-08 | 山东蓝创网络技术股份有限公司 | Long-term care insurance service supervision system based on stereoscopic dot matrix technology |
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Application publication date: 20191210 |