CN110390500A - A kind of business progress processing method and processing device - Google Patents

Abstract

This application provides a kind of business progress processing method and processing devices, the service order including business object sent including obtaining user terminal, business progress status is respectively set for business object, so that when receiving the service handling information that user terminal and/or merchant terminal are sent for business object, according to service handling information, the corresponding business progress status of business object is updated according to pre-set business rules, the application is by binding the relevant progress status of user with user, and the corresponding business progress status of user is updated according to pre-set business rules, it enables the server to establish customer service progress status with the dimension of user, to provide the service for the progress for inquiring single user its business handling, keep the business information provided more acurrate objective.

Description

A kind of business progress processing method and processing device

Technical field

This application involves information technology fields, more particularly to a kind of business progress processing method and processing device.

Background technique

When user carries out the business handling of business application, businessman handles demand based on the difference of different user, usually adopts The business processing to user is carried out with the mode of order, and it is laggard that user by placing an order in user terminal, by businessman receives order Row processing, finishing service are handled.

It is that the dimension based on order is handled when currently, server carries out the data processing for business, one It may include the different business of multiple and different users in order, handled for example, three different users need to carry out E-VISA, Then three users can generate an order in user terminal, may include that three users correspond to respective purpose in this order The E-VISA transacting business on ground after server receives order, establishes working as order for order during handling order Before handle state, when user terminal or merchant terminal carry out progress queries to server, currently handling for order can be inquired State, for the state of user terminal or merchant terminal inquiry order, or for order progress business processing, for example, for ordering It is single to carry out the operation such as reimbursement, revocation or complaint.

But inventor has found in the course of the research, at present in scheme, only stores in server for order dimension Progress status is lacked with the progress status of user's dimension, so that user experience is poor, for example, having submitted in an order When the E-VISA transacting business of multiple users, the entirety that can only provide order handles progress, it has not been convenient to which single user's inquiry is certainly Oneself visa progress.

Summary of the invention

In view of the above problems, the embodiment of the present application provides a kind of business progress processing method, by business to service The business object of object is that dimension binds corresponding business progress status, so that receiving user terminal and/or merchant terminal When the service handling information sent for business object, the corresponding business progress shape of business object is updated according to pre-set business rules State enables the server to establish customer service progress status with the dimension of user, inquires its business to single user to provide The service for the progress handled keeps the business information provided more acurrate objective, solves only to store needle in server in the prior art To the progress status of order dimension, the problem of missing is with the progress status of user's dimension.

Correspondingly, the embodiment of the present application also provides a kind of business progress processing units, to guarantee the reality of the above method Existing and application.

To solve the above-mentioned problems, the embodiment of the present application discloses a kind of business progress processing method, comprising:

The service order that user terminal is sent is obtained, the service order includes at least one business object；

Business progress status is respectively set at least one described business object；

Receive the service handling information at least one business object；

It is corresponding to update at least one described business object according to pre-set business rules according to the service handling information Business progress status.

The embodiment of the present application discloses a kind of business progress update method, comprising:

The business progress status of at least one business object of service order is obtained from server；

According to the business progress status of the business object, submit at business corresponding with the business progress status Information is managed to server, so that the server updates the industry according to pre-set business rules according to the service handling information The corresponding business progress status of business object.

The embodiment of the present application discloses a kind of business progress queries method, comprising:

The progress queries request for business object is sent to server；It include the business in the progress queries request The order information of order includes at least one business object in the service order；

Receive the query result that server returns；The query result includes at least one business in the service order The corresponding business progress status of object；The corresponding business progress status of described at least one business object by the server according to The service handling information of at least one business object received, updates according to pre-set business rules.

Correspondingly, the embodiment of the present application also discloses a kind of business progress processing unit, comprising:

First obtains module, and for obtaining the service order of user terminal transmission, the service order includes at least one Business object；

Object progress setup module, for business progress status to be respectively set at least one described business object；

Object progress receiving module, for receiving the service handling information for being directed at least one business object；

First update module, for updating described at least one according to pre-set business rules according to the service handling information The corresponding business progress status of a business object.

Correspondingly, the embodiment of the present application also discloses a kind of business progress updating device, comprising:

Third obtains module, the business progress shape of at least one business object for obtaining service order from server State；

Module is submitted, for the business progress status according to the business object, is submitted and the business progress shape The corresponding service handling information of state is to server, so that the server is according to the service handling information, according to pre-set business Rule updates the corresponding business progress status of the business object.

Correspondingly, the embodiment of the present application also discloses a kind of business progress queries device, comprising:

Sending module, for sending the progress queries request for business object to server；The progress queries request In include the service order order information, include at least one business object in the service order；

Receiving module, for receiving the query result of server return；The query result includes in the service order The corresponding business progress status of at least one business object；The corresponding business progress status of described at least one business object by The server is according to the service handling information of at least one business object received, more according to pre-set business rules Newly.

Correspondingly, the embodiment of the present application also discloses a kind of device, comprising:

One or more processors；With

One or more machine readable medias of instruction are stored thereon with, are executed when by one or more of processors When, so that described device executes a kind of business progress processing method.

Correspondingly, the embodiment of the present application also discloses one or more machine readable medias, be stored thereon with instruction, when by When one or more processors execute, so that device executes a kind of business progress processing method.

Correspondingly, the embodiment of the present application also discloses a kind of device, comprising:

One or more processors；With

One or more machine readable medias of instruction are stored thereon with, are executed when by one or more of processors When, so that described device executes a kind of business progress update method.

Correspondingly, the embodiment of the present application also discloses one or more machine readable medias, be stored thereon with instruction, when by When one or more processors execute, so that device executes a kind of business progress update method.

Correspondingly, the embodiment of the present application also discloses a kind of device, comprising:

One or more processors；With

One or more machine readable medias of instruction are stored thereon with, are executed when by one or more of processors When, so that described device executes a kind of business progress queries method.

Correspondingly, the embodiment of the present application also discloses one or more machine readable medias, be stored thereon with instruction, when by When one or more processors execute, so that device executes a kind of business progress queries method.

The embodiment of the present application includes the following advantages:

The embodiment of the present application includes: the service order including business object for obtaining user terminal and sending, and is business object Business progress status is respectively set, so that when receiving user terminal and/or merchant terminal for the business of business object transmission When handling information, according to service handling information, the corresponding business progress status of business object is updated according to pre-set business rules；This Apply and update the corresponding business progress status of user according to pre-set business rules, enables the server to build with the dimension of user Vertical customer service progress status makes the business provided letter to provide the service for the progress for inquiring single user its business handling It is more acurrate objective to cease, and solves the progress status only stored in server in first technology for order dimension, missing with The problem of progress status of family dimension, improves the humanization level of business handling.

Detailed description of the invention

Fig. 1 is a kind of system architecture diagram for business progress processing method that one embodiment of the application provides；

Fig. 2 is a kind of E-VISA business progress status flow chart that one embodiment of the application provides；

Fig. 3 is a kind of step flow chart of the business progress processing method for the server side that one embodiment of the application provides；

Fig. 4 is the step process of the business progress processing method for another server side that one embodiment of the application provides Figure；

Fig. 5 is another E-VISA business progress status flow chart that one embodiment of the application provides；

Fig. 6 is a kind of interview visa business progress status flow chart that one embodiment of the application provides；

Fig. 7 is another interview visa business progress status flow chart that one embodiment of the application provides；

Fig. 8 is a kind of paster visa business progress status flow chart that one embodiment of the application provides；

Fig. 9 is another paster visa business progress status flow chart that one embodiment of the application provides；

Figure 10 is system-level a kind of interaction diagrams of business progress processing method that one embodiment of the application provides；

Figure 11 is a kind of flow chart of the business progress update method for the merchant terminal side that one embodiment of the application provides；

Figure 12 is a kind of flow chart of the business progress queries method for the subscriber terminal side that one embodiment of the application provides；

Figure 13 is a kind of concrete structure diagram for server side business progress processing unit that one embodiment of the application provides；

Figure 14 is a kind of concrete structure diagram for business progress updating device that one embodiment of the application provides；

Figure 15 is a kind of concrete structure diagram for business progress queries device that one embodiment of the application provides；

Figure 16 is a kind of structural schematic diagram for server that another embodiment of the application provides.

Specific embodiment

In order to make the above objects, features, and advantages of the present application more apparent, with reference to the accompanying drawing and it is specific real Applying mode, the present application will be further described in detail.

Referring to Fig.1, it illustrates a kind of system architecture of the embodiment of the present application, at least may include:

Server 10, multiple user terminals 20 and multiple merchant terminals 30, each user terminal 20 and merchant terminal 30 can To be connect by network 40 with server 10.The network 40 can be internet, naturally it is also possible to be other kinds of network.

In embodiment, user can be interacted by network 40 with server 10 the application in user terminal 20, carry out industry Business access, for example in user terminal 20 establish order, generate service handling information and be sent to server 10 etc., user terminal 20 Relevant business handling interface can be shown, to guide client to carry out the filling in of relevant information according to preset operation flow, mention The operation such as friendship.

In addition, businessman can be interacted by network 40 with server 10 in merchant terminal 30, merchant terminal 30 and user are whole End 20 between can also be interacted by network 40, such as in certain situations it is desirable to businessman carry out Confirmation of Orders, or by The confirmation of merchant terminal 30 updates the operation flow that certain user's terminal 20 is completed, and submits the business processing filled in by businessman Information.

In server 10, it is preset with a set of operation flow, so that user terminal 20 and merchant terminal 30 are directed to the business Process finishing service is handled, in order to determine the progress of current transacting business, the application be by established in server 10 with Order object or the corresponding state machine of target client (FSM, Finite State Machine) Lai Shixian's, the hardware of state machine Structure is made of status register and combinational logic circuit, can carry out state according to preset state according to control signal Transfer updates, and is that coordination coherent signal acts, the control centre of completion specific operation can determine one according to state machine The current state of object, and other corresponding states are triggered by preset condition.

A kind of realization side of business progress processing method can be illustrated by E-VISA business in this application Formula.

In first technology, by taking E-VISA business as an example, the progress status of E-VISA business and the correlation of progress status Operation not enough refinement, server is the dimension by order, order is mutually bound with corresponding progress status, so that according to not Same operation, triggers corresponding progress status, results in user that can not carry out looking into for progress status by dimensions such as users in this way It askes and handles, such as can not inquire which journey is the current visa business of the user handled according to information such as address name, passports Degree can not also be carried out the operation such as reimbursement based on user's dimension, cause user experience poor.

And a kind of business progress processing method is provided in the embodiment of the present application, user terminal 20 is obtained by server 10 and is sent out The service order including business object sent, establishes the state machine of corresponding business object, and according to further receiving by quotient The service handling information that family's terminal 30 or user terminal 20 are sent updates the corresponding business progress status of business object, so that subsequent It, can be by business if receive the progress queries request that user terminal and/or merchant terminal are sent for business object again The business progress status of object returns to user terminal and/or merchant terminal to be shown.Wherein business object, for example use Family identity information, such as address name, the passport No. of E-VISA.

By taking E-VISA business as an example, compared to first technology, the effect that the application can achieve has, and user can be according to The information such as address name, passport inquire current visa business, visa reimbursement business has handled which degree, and the application It can include the electricity of three different users according to the dimension of user, in progress related service transacting business, such as an order Sub- visa business, the application can inquire that these three users are respective currently to handle progress, and can be to these three users Reimbursement operation or a few personal independent reimbursement operations of progress are all carried out, facilitates user targetedly to inquire progress, also increases Business degree of flexibility is added.

Referring to Fig. 2, it illustrates a kind of E-VISA business progress status flow charts, on the basis of order progress state On, it is further provided object identity state.It includes order progress state and two kinds of object identity progress status, wherein order Progress status can be arranged for order number, and object identity state can be for one of which such as user name, the passport No.s of user Or a variety of settings.It is the particular state in operation flow in circular frame in Fig. 2.

Wherein, movement A1 to A5 is executed by user terminal 20, and movement B1 to B12 is executed by merchant terminal 30 , movement C1 can both be executed by user terminal 20, can also be executed by merchant terminal 30, and movement D1 to D10 is then by servicing The service handling information automatic trigger that device 10 is sent according to user terminal 20 and/or merchant terminal 30 for business object, this A little movements can be understood as user terminal 20 and/or merchant terminal 30 is directed to the service handling information that business object is sent, and pass through Service handling information can update current progress status to corresponding progress status.

Specifically, server 10 can be made to obtain for example, user terminal fills in the movement of user by the C1 in Fig. 2 Service order including business object, server 10 automatically updates progress status by not filling in user according to movement C1 at this time To have filled in user, later, A1 can be acted by 20 execution of user terminal and submits data, the object of the submission data is businessman's end End 20, merchant terminal 20, can will with trigger the server 10 by businessman in the operation of merchant terminal 20 after receiving data The state for filling in user is updated to have been received by data, if user is carried out in the corresponding interface of client 20 by address name at this time Progress status inquiry, then can show the progress status for the data of having been received by, and according to the above logic, do until completing entire business Reason.

Therefore, the service order including business object that the application can be sent by obtaining user terminal, is business pair As business progress status is respectively set, so that when receiving user terminal and/or merchant terminal for the industry of business object transmission When business processing information, according to service handling information, the corresponding business progress status of business object is updated according to pre-set business rules； The application simultaneously updates the corresponding business progress status of user according to pre-set business rules, enables the server to the dimension with user Customer service progress status is established, to provide the service for the progress for inquiring single user its business handling, makes the business provided Information is more acurrate objective, solves the progress status only stored in server in first technology for order dimension, missing with The problem of progress status of user's dimension, improves the humanization level of business handling.

Referring to Fig. 3, a kind of step flow chart of business progress processing method of server side provided by the present application is shown, It can specifically include following steps:

Step 101, the service order that user terminal is sent is obtained, the service order includes at least one business object.

In the embodiment of the present application, user terminal can be equipped with related service application, and to carry out business handling, business is answered With that can show the business handling page, user can carry out business handling according to preset operation flow in service application, with Fig. 2 shows E-VISA business progress status flow chart for, user fill in address name, branch in user terminal Use, the submission data etc. of paying operation.

Specifically, user can enter business handling page selection target business in user terminal, the behaviour that places an order then is carried out Make etc., user terminal generates relevant service order and is sent to server, which referred to as " places an order ", for example, in electronics label In card business, it can establish the order of the electronics label including user 1 to destination A, also can establish including user 2 to destination A, the order of user 3 to two electronics label of destination B similarly also can establish user 1 to destination A, user 1 to destination B The order of two electronics label, each user in these orders can accordingly correspond to business object, such as name, passport No. etc., industry Business object is saved in service order, and server, can be for every after receiving each business object in service order A business object establishes corresponding state machine, so that carrying out business handling based on business object.

It should be noted that user, which generates relevant order in user terminal, can also first be sent to merchant terminal, by quotient Server is relayed to after family's terminal check order.

Further, referring to Fig. 2, server can be after receiving user and paying correlative charges by user terminal, will Order status is revised as payment completion status, and into follow-up business process, object identity progress status can be touched by Server Default Hair does not fill in User Status, to notify user or businessman to fill in user.In addition, the information of user can also be ordered what user sent It is written in list, is directly entered has filled in application status at this time, the application is not construed as limiting this.In addition, user can also first establish Order waits business handlings to carry out reimbursement of expense again after the completion, and the application is not construed as limiting this.

Step 102, business progress status is respectively set at least one described business object.

In the embodiment of the present application, each operation flow has been preset, and each operation flow has corresponded to industry relatively Business progress status, and each service condition needs to be triggered by service handling information according to pre-set business rules, that is, exists Service handling information-business progress status-operation flow corresponding relationship.At the business that each node of operation flow needs Managing information may be different.

For example, server can not filled out according to operation flow for the business object setting of processes electronic visa in Fig. 2 Applicant is write, applicant has been filled in, has had been filed on data, have been received by data, updates, pause is needed to handle, have terminated and handled, It audits and multiple business progress status such as completes, sent label, had been received by visa result, filled in visa result.Specific setting side Formula can be realized by way of state machine.

Step 103, the service handling information at least one business object is received.

During business handling, user terminal and/or merchant terminal can send business processing letter according to business object Breath, so that server updates the corresponding business progress status of business object according to pre-set business rules.

Step 104, at least one described business pair is updated according to pre-set business rules according to the service handling information As corresponding business progress status.

In this step, server can be updated to based on the service handling information received according to pre-set business rules Few corresponding business progress status of a business object.

For example, referring to Fig. 2, it is assumed that current business progress status is the data that has been received by, and meaning is that businessman has been received by client's end The data about E-VISA sent is held, businessman needs to carry out the operation to data verification, after the completion of audit, Shang Jiake at this time To be directed to the button that the operation flow of the user clicks " audit passes through " in the interface of merchant terminal, is sent with triggering and be directed to industry Be engaged in object service handling information to the operation of server, which may indicate that businessman has audited data, The progress status for the data that has been received by can be updated to audit by server according to service handling information according to pre-set business rules It completes, therefore, in figure acting B4 can indicate that businessman clicks the operation of the button of " audit passes through " in the interface of merchant terminal, And service handling information can audit the instruction of schedule state for triggering.

In the embodiment of the present application, after step 104 is finished, server can generate note for each business object Data are recorded, the current state of business where can recorde the business object in the record data.Certain record data can deposit Enter database, server is recalled from database again when needing to call.

Relevant progress status is established by corresponding to business object in the server, can be confirmed that business object is presently in Progress status, completed progress status and unfinished progress status, user terminal can pass through related to merchant terminal Interface access server in data, obtain the business progress status of business object and in user terminal and merchant terminal into Row shows that the purpose reached is that user can both inquire the current state of order, can also inquire each user in order Business progress status, has further refined querying condition.

In conclusion a kind of business progress processing method provided by the embodiments of the present application, including obtain user terminal and send The service order including business object, business progress status is respectively set for business object, so that when receive user terminal And/or merchant terminal for business object send service handling information when, according to service handling information, advised according to pre-set business Then update the corresponding business progress status of business object；The application and according to pre-set business rules update the corresponding business of user into Degree state enables the server to establish customer service progress status with the dimension of user, inquires it to single user to provide The service of the progress of business handling keeps the business information provided more acurrate objective, solves in first technology and only stores up in server There is the progress status for the problem that order dimension, lacks with the progress status of user's dimension, improve the people of business handling Property degree.

Referring to Fig. 4, the step process of the business progress processing method of another server side provided by the present application is shown Figure, can specifically include following steps:

Step 201, the service order that user terminal is sent is obtained, the service order includes at least one business object.

The step is referred to above-mentioned steps 101, and details are not described herein again.

Step 202, business progress status is respectively set at least one described business object.

The step is referred to above-mentioned steps 102, and details are not described herein again.

Step 203, order progress state is respectively set at least one described service order.

In the embodiment of the present application, it is directed to service order, each operation flow of service order can also be preset, The operation flow of each service order has corresponded to order progress state relatively, and each order status needs to pass through business processing Information is triggered according to pre-set business rules, i.e., there is also service handling information-order progress state-business for service order The corresponding relationship of process.The service handling information that each node of operation flow needs may be different.

For example, server can be that payment is arranged in the service order of processes electronic visa according to operation flow in Fig. 2 Complete, can apply in mid-sales reimbursement, mid-sales reimbursement in full, in mid-sales partial refund, order is turned off, can not apply for that mid-sales is moved back Money, it is shipped, have confirmed that receive, can apply reimbursement after sale, in reimbursement in full after sale, after sale the medium multiple orders of partial refund into Degree state.Specific set-up mode can be realized by way of state machine.

Step 204, the first progress status machine of the corresponding business object is generated.

In the embodiment of the present application, the hardware configuration of state machine is made of status register and combinational logic circuit, can Carry out state transfer or update according to preset state according to control signal, be coordinate coherent signal movement, complete it is specific The control centre of operation can determine the current state of an object according to state machine, and be set out correspondence by certain condition Other states, the first progress status machine can be established for each business object in order, one-to-one correspondence, to pass through first Progress status machine determines the current progress status of each business object, furthermore it is also possible to whole according to user terminal and/or businessman The service handling information that end is sent for business object updates corresponding business progress status in the first progress status machine.

Assuming that only one user in order, then establish a corresponding first progress status machine, it is assumed that have in order more A user then establishes corresponding multiple first progress status machines, it is assumed that have multiple and different business of a user in order, then establish Corresponding multiple first progress status machines, although the corresponding user of each first progress status machine is a people, multiple first It is relationship between user and different business that progress status machine is corresponding.

Step 205, the second progress status machine of the corresponding service order is generated.

In the embodiment of the present application, it can be directed to each order, one-to-one correspondence establishes the second progress status machine, to pass through the Two progress status machines determine the current progress status of each order, furthermore it is also possible to according to user terminal and/or merchant terminal For the service handling information that order is sent, corresponding business progress status in the second progress status machine is updated.

Step 206, the service handling information at least one business object is received.

The step is referred to above-mentioned steps 103, and details are not described herein again.

Step 207, according to the service handling information, according to the pre-set business rules in the first progress status machine It is middle to update corresponding business progress status.

In the embodiment of the present application, the work-based logic of progress machine is: current state+condition=NextState, business processing Information can be the instruction of triggering business progress status, due to being stored with business processing letter in the first progress status machine of server Breath-business progress status-operation flow corresponding relationship, then according to the current business progress shape in the first progress status machine State triggers next business progress status in corresponding relationship after service handling information is identified correctly.

The description that correlation citing is referred in step 104.

Preferably, in another embodiment of the application, the step 207, comprising:

Sub-step 2071, if the business branch condition information in the service handling information and the pre-set business rules Match, then according to the corresponding relationship of business branch condition information and business progress status, by working as in the first progress status machine Preceding business progress status is updated to the business progress status.

It in the embodiment of the present application, include business branch condition information-business progress status-in pre-set business rules The corresponding relationship of operation flow, wherein it is matched by the service handling information for obtaining server with pre-set business rules, If the business branch condition information matches in service handling information and pre-set business rules, according to business branch condition information with Current business progress status in first progress status machine is updated to the business progress by the corresponding relationship of business progress status State.

For example, referring to Fig. 2, when E-VISA is handled, it is assumed that the current business progress status of user is to have filled in user, User submits the mode of data that can also post papery data to submit in electronic format by network, no matter what pass through Kind mode, user can click " having been filed on data " button in user terminal after sending data, at this time since server is corresponding Business branch condition information (user clicks " having been filed on data " button)-industry is stored in the first progress status machine of the user The corresponding relationship for progress status (having been filed on data)-operation flow (submission data) of being engaged in, then user clicks " having been filed on data " and presses The state for having filled in user can accordingly be updated to have been filed on the state of data by button, similarly, after businessman receives data, Ke Yi Merchant terminal clicks " having been received by data " button and can be updated to receive by the state for the data that has been filed on according to same logic To the state of data.

Step 208, at least one described industry is updated according to the pre-set business rules according to the service handling information The corresponding order progress state of business order.

In the embodiment of the present application, order can also be corresponded to by flow state, and the corresponding operation flow of each order is Pre-set, each operation flow has corresponded to business progress status relatively, and each service condition needs to pass through business Processing information is triggered according to pre-set business rules, i.e., is also equipped with service handling information-business for order in server Progress status-operation flow corresponding relationship.

For example, referring to Fig. 2, user is primarily based on order and carries out delivery operation, and after the completion of delivery operation, user terminal can To send corresponding service handling information to server, according to pre-set business rules, server can be automatically by the current of order State is updated to payment and completes.

In the embodiment of the present application, be also based on the dimension of order, correspond in the server order establish it is relevant into Progress status, completed progress status and unfinished progress status that order is presently in, user can be confirmed in degree state Terminal and merchant terminal can access the data in server by relevant interface, obtain the business progress status of order and It is shown in user terminal and merchant terminal, the purpose reached is that user can both inquire the current state of order.

Preferably, in another embodiment of the application, the step 208, comprising:

Sub-step 2081, according to the service handling information, according to the pre-set business rules in the second progress shape Corresponding order progress state is updated in state machine.

In the embodiment of the present application, in the second progress status machine, if in service handling information and pre-set business rules Business branch condition information matches, then according to the corresponding relationship of business branch condition information and business progress status, by second into Current business progress status in degree state machine is updated to the business progress status.Due to the second progress status machine of server In be equally stored with service handling information-business progress status-operation flow corresponding relationship, then according to the second progress status Current business progress status in machine triggers next business in corresponding relationship after service handling information is identified correctly Progress status.

Preferably, in another preferred embodiment of the application, further includes:

Step G01, when the refund request for receiving the user terminal and sending, then obtain in can the reimbursement stage business into Business object under degree state；

In the embodiment of the present application, reimbursement can be carried out to entire order or is quit the subscription of, it can also be to the industry of some in order The corresponding business of business object carries out reimbursement or quits the subscription of, and by taking reimbursement process as an example, reimbursement is divided into mid-sales reimbursement and reimbursement after sale, mid-sales It again include reimbursement in full and partial refund in reimbursement and after sale reimbursement, each reimbursement operation is carried out according to different conditions.It should Condition is based on the judgement to business object and the corresponding business progress of business object.

Step G02, for it is described in can the business object under the business progress status in reimbursement stage carry out reimbursement operation.

In the embodiment of the present application, referring to Fig. 2, when to order also recording status, for example the corresponding order is generated When the second progress status machine, judge user whether be in can the reimbursement stage business, specifically, work as the corresponding business progress of user When state is before having audited completion, user can apply carrying out mid-sales reimbursement, when the corresponding business progress status of user is When auditing after completing or having audited completion, user can apply carrying out reimbursement after sale, and reimbursement after sale is unrelated with user, moves back after sale Money is merely able to carry out the reimbursement of entire order, and when mid-sales/reimbursement after sale is completed in user, user cannot apply moving back Money, therefore, the current business progress status based on user, it can be determined that whether user can apply for a refund, and really user can be with Carry out the reimbursement of which kind of form.

The corresponding business progress status of the business object is then updated to temporarily when the reimbursement operates successfully by step G03 Close down reason state.

In the embodiment of the present application, in mid-sales reimbursement, if reimbursement operates successfully, user can receive corresponding fund, At this point, current state after the completion of confirming user's reimbursement, can be updated to terminate and handled by server automatically with D1, tool herein Gymnastics is referred to Fig. 2, it is assumed that active user carries out mid-sales reimbursement, then the business progress status of order is divided into mid-sales and fully moves back Money and mid-sales partial refund, when mid-sales reimbursement in full, business rule is that completion status has not up to been audited in order at this time Number of users is equal to whole numbers of users, can carry out mid-sales reimbursement in full, when mid-sales partial refund, business rule is order at this time In not up to audited the number of users of completion status and be less than whole numbers of users, and all users for not up to having audited completion status Reimbursement together can carry out mid-sales partial refund, and after determining reimbursement mode, order status be will be updated as mid-sales reimbursement in full In, and no matter the corresponding business progress status of user is in which state audited before completing, and D3 will automatically more It is new to handle state for pause.To notify user at this time just in reimbursement, suspend transacting business, it can be subsequent in releasing reimbursement operation Renewal reason, when order status be in mid-sales partial refund, server can automatic D4 will application mid-sales partial refund user State be updated to pause handle.

In mid-sales reimbursement in full, if businessman agrees to reimbursement, User Status B8 is updated to order and is turned off, or time-out is certainly Dynamic reimbursement, User Status D5 can be updated to order automatically and is turned off by server, and after order is turned off, server can be with D7 screen Reimbursement entrance is covered, is automatically updated to User Status to apply for mid-sales reimbursement, reimbursement process after sale terminates at this time, and services Device is after the state of confirming an order is that can not apply for mid-sales reimbursement, and User Status is updated to terminate and be handled by D10 automatically, in mid-sales In partial refund, if User Status D6 can be updated to apply for mid-sales reimbursement by overtime automatic reimbursement, server automatically, If businessman agrees to reimbursement, User Status D5 is updated to apply for mid-sales reimbursement by B9.

It should be noted that user can independently be selected when carrying out reimbursement after sale, user can choose part and move back User Status A4 is updated in partial refund after sale by money, and user also can choose reimbursement in full after sale, more by User Status A5 Newly in reimbursement in full after sale, businessman according to circumstances can select refusal reimbursement, and User Status B10 is updated to apply Reimbursement after sale, it is on sale after in partial refund, if businessman agrees to reimbursement/time-out automatic reimbursement/refusal reimbursement, businessman is by user's shape State B11 is updated to apply for reimbursement after sale.In reimbursement in full after sale, if businessman agrees to reimbursement, User Status B12 is updated to Order is turned off, or User Status D8 can be updated to order automatically and is turned off by overtime automatic reimbursement, server, and order has closed After closing, User Status D9 can be updated to apply for reimbursement after sale by server automatically, and reimbursement process after sale terminates at this time.

Preferably, in another embodiment of the application, the step G03, comprising:

When the reimbursement operates successfully, then notify the first progress status machine by institute by the second progress status machine State the corresponding business progress status of business object be updated to pause handle state.

In the working principle of state machine, the mutual triggering of state can be carried out between different state machines, is with Fig. 2 Example can audit completion for no matter business progress status current in the first progress status machine is in after user's reimbursement success Which state before will all be automatically updated into pause and handle state, in the second progress status machine after user's reimbursement success Can give notice instruction, and the first progress status machine is notified to carry out aforesaid operations.

Further, the first progress status machine can also notify the second progress status machine that state is updated to other shapes State, referring to Fig. 2, after businessman audits the data for completing user's transmission, the first progress status machine is in the state for having audited completion, At this point, the first progress status machine can notify the second progress status machine to be updated to its state to apply for mid-sales reimbursement state. So that order and user can update new state after completing an operation.

Preferably, in another preferred embodiment of the application, further includes:

Step H01, the progress queries received for service order are requested, and include the business in the progress queries request The service order of order includes at least one business object in the service order.

In the embodiment of the present application, relevant progress status is established by corresponding to business object in the server, it can be true Recognize progress status, completed progress status and unfinished progress status, user terminal and quotient that business object is presently in Family's terminal can request access to the data in server by relevant progress queries, to obtain the business progress shape of business object State is simultaneously shown in user terminal and merchant terminal, and the purpose reached is that user can both inquire the current shape of order State can also inquire the business progress status of each user in order, further refine querying condition.

Step H02 obtains the corresponding business progress status of at least one described business object in the service order.

In this step, server obtains at least one business object pair in service order by calling relevant interface The data for the business progress status answered, the acquisition process is fast and simple, and data occupancy is smaller.

Step H03, will acquire described in the corresponding business progress status of at least one business object as the progress The query result of inquiry request.

The relevant progress status of user is bound with user by way of progress machine, can with the dimension of user into Industry is engaged in progress status inquiry can be right respectively for being directed to the business handling process that multiple users carry out by an order Single user inquires the progress of its business handling, keeps the business information shown more acurrate objective, moreover it is possible to convenient to order for one Reimbursement is carried out for certain customers respectively in the case where singly being paid the bill, improves the humanization level of business handling.

For example, user has submitted the related preparation data of electronics label, and quotient by user terminal in the electronics label of Fig. 2 Family completes the data verification, and user is in the business interface of user terminal by finding corresponding order at this time, and in order In find oneself name, click associated " inquiry current schedules " button of the name, user terminal can pass through access service Device, getting user's current progress status is to have audited completion, and notify user.Certainly, the embodiment of the present application can also lead to The state of other modes inquiry business object is crossed, such as after user opens order in the user terminal, business object input is provided Frame, then then user can click determination with incoming traffic object, and user terminal then issues being somebody's turn to do for the order to server The inquiry request of business object, server then find the business progress shape of the business object of the order according to the inquiry request State returns to the user terminal, and user terminal can then show the business progress status.

Preferably, in the embodiment of the present application, business includes: E-VISA application, interview visa application, paster visa Shen Please in any one.

It in the embodiment of the present application, may include E-VISA application, interview three kinds of visa application, paster visa application industry Business.

Wherein, Fig. 2 shows be E-VISA application business progress status flow chart, E-VISA refers to traditional paper All information on passport bearer's visa are stored in visa issuing authority with electrical file form by matter visa " electronization " In system, after E-VISA is handled successfully, visa printing can be used.Therefore it has sent label state to refer in Fig. 2 and has passed through net E-VISA file is sent to user by network.

In Fig. 2, the content in circular frame can indicate the operation flow state formulated according to pre-set business rules.First The payment that fee for a visa is carried out by user, order status is updated to payment completion after payment, and User Status is not fill in use Family, then user terminal prompt user progress C1 user information is filled in, and after the completion of filling in, businessman passes through merchant terminal B1 for user State is updated to fill in user, and later, user A1 submits data, and the data submitted at this time can be mailing papery data, complete After the step of the data of submission, user has been filed on data in user terminal confirmation, and updating User Status is to have been filed on data.

After businessman receives data, User Status is updated to have been filed on data by businessman by merchant terminal B2, in addition, user The data of electronic format can also be submitted with A1, User Status is updated to have been received by data by merchant terminal B2 by businessman, simultaneously Server D2 order status is updated to automatically it is shipped, expression start the business of asking for visa, can be to money after businessman receives data Material is audited, if discovery data content mistake or missing, are notified that user's updates, and User Status is updated to by B3 Need updates, then A2 resubmits data until audit passes through to user, is receiving the data of user's retransmission and is auditing It is handled at User Status before, can also be updated to pause, until being released after the completion of audit.

After the completion of businessman's audit data, User Status is updated to audit completion by B4, while order status being updated For that can not apply for mid-sales reimbursement, businessman carries out sending label to operate to visa unit later, and User Status is updated to send label by B5, After the completion of visa, businessman will receive visa as a result, B6 is updated to User Status to have been received by visa as a result, simultaneously by order status Update, which has confirmed that, receives, and uploads PDF (Portable Document Format, Portable document format) file of electronics label To server, so that user access server is consulted, user A3 fills in visa as a result, and will by businessman B7 after the completion of visa User Status is updated to fill in visa result.

It should be noted that can also have another implementation in the business handling of E-VISA, referring in particular to Fig. 5 shows the flow chart of another E-VISA application business progress status, with the business of E-VISA application shown in Fig. 2 into The flow chart of degree state the difference is that, after it is to have been received by data that businessman, which updates B1 User Status, server no longer from It is dynamic to be updated to order status shipped, but continue to audit by businessman, after the completion of audit, User Status is updated to by B4 Audit complete, or do not audit by when, User Status is updated to need updates by B3.Further, it is used when businessman updates B6 Family state is to upload the pdf document of electronics label, while server determines after having been received by visa result when having been received by visa result, Order status is updated to shipped by automatic D11, while server determines that user receives the date, when determining the last one in order After the date that user has been received by visa result adds N days, order status is updated to have confirmed that and be received by automatic D12, other in Fig. 5 Step is identical as Fig. 2, is referred to the description of Fig. 2.

Preferably, in another preferred embodiment of the application, when service order is E-VISA application or paster visa Step 207 when application or interview visa application further include:

Step I01 submits money according to corresponding if the corresponding business progress status of current business object is to have filled in user The service handling information of material, according to pre-set business rules, by the corresponding business progress status of current business object from having filled in use Family is updated to have been filed on data.

In this step, it is referred to shown in Fig. 2, if User Status is not fill in user, user terminal prompts user C1 user information is carried out to fill in, after the completion of filling in, User Status is updated to fill in user by businessman by merchant terminal B1, it Afterwards, after the step of user A1 submits data, and the data submitted at this time can be mailing papery data, complete submission data, user Data is had been filed in user terminal confirmation, and updating User Status is to have been filed on data.

Alternatively, User Status can also be updated to have been filed on money by merchant terminal B2 by businessman after businessman receives data Material.

Step I02 determines institute according to corresponding if the corresponding business progress status of current business object is to have been received by data The service handling information for stating data missing, according to pre-set business rules, by the corresponding business progress status of current business object from Having been received by data updating is to need updates.

In this step, it is referred to shown in Fig. 2, after businessman receives data, data can be audited, if discovery data Content mistake or missing are then notified that user's updates, and User Status is updated to need updates by B3.

Step I03, if the corresponding business progress status of current business object is to need updates, basis resubmits money The service handling information of material, according to pre-set business rules, by the corresponding business progress status of current business object from money need to be supplemented Material is updated to have been filed on data.

In this step, it is referred to shown in Fig. 2, user A2 repeats submission data, and User Status is updated to mention Friendship data, until audit passes through, it, can also be by User Status more before receiving the data of user's retransmission and auditing completion It is new to be handled for pause, until being released after the completion of audit.

Step I04, if the corresponding business progress status of current business object be can the reimbursement stage business progress status, According to the service handling information that reimbursement operates, the corresponding business progress status of current business object is updated to pause and is handled, institute State can the reimbursement stage business progress status include: do not fill in user, filled in user, have been filed on data, have been received by data, need Updates.

In this step, it is referred to shown in Fig. 2, the condition for carrying out mid-sales reimbursement can be for when User Status is not fill in User when having filled in user, having had been filed on data, have been received by data, need any one in updates, can handle sell at this time Middle reimbursement, and the corresponding business progress status of current business object is updated to pause and is handled.All applicants of specially D3 are certainly The applicant that dynamic entrance pause is handled or D4 applies for a refund handles automatically into pause.

Step I05, if the corresponding business progress status of current business object is that pause is handled or current business order is corresponding Order progress state be can not apply for mid-sales reimbursement, then confirmation reimbursement success or reimbursement failure after, advised according to pre-set business Then, the corresponding business progress status of current business object is handled to be updated to terminate from pause and handles.

In this step, it is referred to shown in Fig. 2, in mid-sales reimbursement, if reimbursement operates successfully, user can receive phase The fund answered, at this point, current state after the completion of confirming user's reimbursement, can be updated to terminate and done by server automatically with D1 Reason.

Step I06, if the corresponding business progress status of current business object is to have been received by visa result or returned result Or appointed to interview, then it will be current according to pre-set business rules according to the corresponding service handling information for filling in the visa result The corresponding business progress status of business object is updated to fill in visa result.

In this step, referring to Fig. 2, it is directed to E-VISA, if the corresponding business progress status of current business object is Visa is had been received by as a result, user A3 fills in visa as a result, and being updated to fill in by User Status by businessman B7 after the completion of visa Visa result.Interview is signed, due to there is the step of sending visa result and appointing to interview, fills in the step of visa result It is rapid to occur after the step of having returned result or having appointed to interview.For paster label, equally exists and sends visa result step, Therefore the step of filling in visa result occurred after the step of having returned result

Fig. 6 shows that interview visa application business progress status flow chart, the main process for interviewing visa are referred to Fig. 2 shows electronics label flow chart associated description, the difference is that, when user progress be in audited after the completion of, need Businessman is wanted to carry out appointing to interview operation, businessman needs to upload interview reservation letter to visa unit and server at this time, and user can be with By access server downloading interview reservation letter, B13 will audit completion status and be updated to appoint to interview at this time, in addition, working as When needing to appoint to interview again, User Status is updated to appoint to interview by businessman B14, and uploads interview reservation letter again, when User Status is after having appointed to interview, and order status is updated to have confirmed that and be received by server automatically, further, has reserved face After examination, user A5 fills in visa as a result, and being updated to User Status to have filled in visa result.

In another situation, when businessman is updated to User Status to have been received by visa result, businessman can be signed interview Card file is posted to user hand, it is therefore desirable to the logistics information of businessman's upload user selection to visa unit, and increase Result phase is returned, after businessman sends paster label, B15 will audit completion status and be updated to return as a result, simultaneously, taking Order status is updated to have confirmed that by business device automatically receives, and for user after acknowledging receipt of mailing package, A5 fills in visa as a result, simultaneously User Status is updated to have filled in visa result.

Further, when User Status is to terminate to handle, businessman needs the data of user being returned to user, at this time quotient User Status is updated to returned data after the data that need to be retracted has been sent in confirmation by family B16.

It should be noted that can also have another implementation when interviewing the business handling of visa, referring in particular to Fig. 7 shows the flow chart of another interview visa application business progress status, with interview visa application business shown in Fig. 6 into The flow chart of degree state the difference is that, after it is to have been received by data that businessman, which updates B1 User Status, server no longer from It is dynamic to be updated to order status shipped, but continue to audit by businessman, after the completion of audit, User Status is updated to by B4 Audit complete, or do not audit by when, User Status is updated to need updates by B3.Further, when User Status is After appointing to interview, server automatic D13 order status is updated to it is shipped, in addition when User Status be returned result after, Server automatic D14 order status is updated to it is shipped, to remind user to check and accept corresponding result.Further, work as user State is when having returned result or having appointed to interview, and server also can determine whether the date having returned result or having appointed to interview, when After determining that the last one user in order has returned result or date for having appointed to interview adds N days, automatic D12 by order status more New to receive to have confirmed that, other steps in Fig. 7 are identical as Fig. 6, are referred to the description of Fig. 6.

Preferably, in another preferred embodiment of the application, when service order is interview visa application, step 207 is gone back Include:

Step J1, if the corresponding business progress status of current business object is to have audited completion, according to corresponding reservation face The service handling information of examination, according to pre-set business rules, by the corresponding business progress status of current business object from having audited At being updated to appoint to interview.

In this step, businessman is needed to appoint to interview after the completion of the progress of user is in and has audited referring to Fig. 6 Operation, businessman needs to upload interview reservation letter to visa unit and server at this time, and user can pass through access server downloading Interview reservation letter, B13 will audit completion status and be updated to appoint to interview at this time.

Step J2, if the corresponding business progress status of current business object be have been received by visa as a result, if according to correspondence post The service handling information for sending the visa result, according to pre-set business rules, by the corresponding business progress shape of current business object State is updated to return result from visa result is had been received by.

In this step, referring to Fig. 6, when businessman is updated to User Status to have been received by visa result, businessman can be by face Examination visa file is posted to user hand, it is therefore desirable to the logistics information of businessman's upload user selection to visa unit, and increase Add and returned result phase, after businessman sends paster label, B15 will audit completion status and be updated to return result.

Step J3 retracts money according to correspondence if the corresponding business progress status of current business object is to have terminated to handle The service handling information of material is done the corresponding business progress status of current business object from having terminated according to pre-set business rules Reason is updated to returned data.

In this step, referring to Fig. 6, when User Status is to terminate to handle, businessman needs for the data of user to be returned to User, User Status is updated to returned data after the data that need to be retracted has been sent in confirmation by businessman B16 at this time.

Fig. 8 shows that paster visa application business progress status flow chart, the main process of paster visa are referred to Fig. 2 shows electronics label flow chart associated description, paster visa is that the content of visa is made in visa according to fixed format On dedicated paper, the visa that printing is completed is attached on the passport of user with adhesive sticker.Paster visa is usually to use computer printout Production.The paster visa of the state is also by the photo scanning of user on visa paper.Paster visa the difference is that, need by Paster is posted to user hand, it is therefore desirable to the logistics information of businessman's upload user selection to visa unit, and increase Result phase is returned, after businessman sends paster label, B13 will audit completion status and be updated to return as a result, when user's shape State is after having returned result, and order status is updated to have confirmed that by the automatic D15 of server receives.

Further, when User Status is to terminate to handle, businessman needs the data of user being returned to user, at this time quotient User Status is updated to returned data after the data that need to be retracted has been sent in confirmation by family B16.

It should be noted that can also have another implementation in the business handling of paster visa, referring in particular to Fig. 9 shows the flow chart of another paster visa application business progress status, with the business of paster visa application shown in Fig. 8 into The flow chart of degree state the difference is that, after it is to have been received by data that businessman, which updates B1 User Status, server no longer from It is dynamic to be updated to order status shipped, but continue to audit by businessman, after the completion of audit, User Status is updated to by B4 Audit complete, or do not audit by when, User Status is updated to need updates by B3.Further, when User Status is After returning result, order status is updated to shipped by the automatic D16 of server.Further, when User Status is to have returned knot When fruit, server also can determine whether to have returned the date of result, when determining that the last one user in order returned the date of result After adding N days, order status is updated to have confirmed that and be received by automatic D17, other steps in Fig. 9 are identical as Fig. 8, is referred to figure 8 description.

Preferably, in another preferred embodiment of the application, when service order is paster visa application, step 207 is gone back Include:

Step K1, if the corresponding business progress status of current business object be have been received by visa as a result, if according to correspondence post The service handling information for sending the visa result, according to pre-set business rules, by the corresponding business progress shape of current business object State is updated to return result from visa result is had been received by.

In this step, referring to Fig. 8, when businessman is updated to User Status to have been received by visa result, businessman can be by face Examination visa file is posted to user hand, it is therefore desirable to the logistics information of businessman's upload user selection to visa unit, and increase Add and returned result phase, after businessman sends paster label, B15 will audit completion status and be updated to return result.

Step K2 retracts money according to correspondence if the corresponding business progress status of current business object is to have terminated to handle The service handling information of material is done the corresponding business progress status of current business object from having terminated according to pre-set business rules Reason is updated to returned data.

In this step, referring to Fig. 8, when User Status is to terminate to handle, businessman needs for the data of user to be returned to User, User Status is updated to returned data after the data that need to be retracted has been sent in confirmation by businessman B16 at this time.

In the embodiment of the present application, business object refer to user in the applicant to ask for visa, the applicant can with The visas characteristic information such as family name is that keyword is recorded, then in subsequent process, user can be inquired certainly by address name The service condition that oneself currently handles.

Preferably, in the embodiment of the present application, business object includes visa characteristic information, the visa characteristic information packet Include: address name, visa country /region, send and signs at least one of ground passport No..

User terminal needs to input the visa characteristic information of applicant when generating order, which can be Address name, visa country /region, send and signs at least one of ground passport No..In the embodiment of the present application, it can be based on upper State information to be recorded, allow user by any one of the above or much information, inquire oneself current transacting business into Degree state, the embodiment of the present application are without restriction to this.

Certainly, in the embodiment of the present application above-mentioned business be not only restricted to it is above-mentioned it is several can based on the visa that the network platform is handled, Other business can also be directed to, for example belong to two packages of an order in logistics field, if that this two packages point Two places are sent to, then the application can be then directed to each respectively for two packages using progress record is carried out in an order Package is recorded, and specific business procedure the embodiment of the present application does not limit it.

In conclusion a kind of business progress processing method provided by the embodiments of the present application, including obtain user terminal and send The service order including business object, business progress status is respectively set for business object, so that when receive user terminal And/or merchant terminal for business object send service handling information when, according to service handling information, advised according to pre-set business Then update the corresponding business progress status of business object；If further receiving user terminal and/or merchant terminal for industry The progress queries that object is sent of being engaged in are requested, then the business progress status of business object are returned to user terminal and/or businessman To be shown, the application is bound user's relevant progress status with user by way of progress machine terminal, and is pressed Update the corresponding business progress status of user according to the pre-set business rules for being suitable for progress machine, make it possible to the dimension of user into Industry business progress status inquiry and reimbursement processing, the business handling process carried out for passing through an order for multiple users, The progress that its business handling can be inquired single user respectively keeps the business information shown more acurrate objective, moreover it is possible to conveniently exist Reimbursement is carried out for certain customers respectively in the case where being paid the bill for an order, improves the humanized journey of business handling Degree.

Referring to Fig.1 0, show a kind of system-level interaction diagrams of business progress processing method of the application, comprising:

Step 301, user terminal sends service order to server, and the service order includes business object.

In the embodiment of the present application, user terminal can be equipped with related service application, and to carry out business handling, business is answered With that can show the business handling page, user can carry out business handling according to preset operation flow in service application, with Fig. 2 shows E-VISA business progress status flow chart for, user fill in address name, branch in user terminal Use, the submission data etc. of paying operation.

Step 302, server obtains the service order that user terminal is sent.

The step is referred to above-mentioned steps 101, and details are not described herein again.

Step 303, user terminal sends the service handling information for being directed to the business object to server.

Step 304, merchant terminal sends the service handling information for being directed to the business object to server.

During business handling, user terminal and/or merchant terminal can send business processing letter according to business object Breath, to update the corresponding business progress status of business object according to pre-set business rules.

Step 305, server updates the business object pair according to pre-set business rules according to the service handling information The business progress status answered.

The step is referred to above-mentioned steps 104, and details are not described herein again.

Step 306, user terminal sends the progress queries request sent for the business object to server.

Step 307, merchant terminal sends the progress queries request sent for the business object to server.

Step 308, the business progress status of the business object is returned to the user terminal and/or institute by server Merchant terminal is stated to be shown.

The step is referred to above-mentioned steps H03, and details are not described herein again.

In conclusion a kind of business progress processing method provided by the embodiments of the present application, including obtain user terminal and send The service order including business object so that when receive what user terminal and/or merchant terminal were sent for business object When service handling information, according to service handling information, the corresponding business progress shape of business object is updated according to pre-set business rules State；If the progress queries request that user terminal and/or merchant terminal are sent for business object is further received, by industry The business progress status of business object returns to user terminal and/or merchant terminal to be shown, and the application is by by user Relevant progress status is bound with user, and updates the corresponding business progress status of user according to pre-set business rules, is made The inquiry of business progress status and processing can be carried out with the dimension of user by obtaining, and be solved and be merely able in first technology for order Dimension carries out inquiry and business handling, and can not ask what the business progress status of user each in order was shown or handled Topic can inquire its industry to single user respectively for being directed to the business handling process that multiple users carry out by an order The progress that business is handled keeps the business information shown more acurrate objective, improves the humanization level of business handling.

Referring to Fig.1 1, show a kind of stream of business progress update method of merchant terminal in one specific example of the application Journey schematic diagram, comprising:

Step 401, the business progress status of at least one business object of service order is obtained from server.

Step 402, it according to the business progress status of the business object, submits corresponding with the business progress status Service handling information to server, so that the server is according to the service handling information, according to pre-set business rules, more The newly corresponding business progress status of the business object.

In the embodiment of the present application, businessman can be interacted by network with server in merchant terminal, merchant terminal and user It can also be interacted by network between terminal, for example in certain situations it is desirable to businessman carries out Confirmation of Orders, or by quotient Family's terminal check updates the operation flow that certain user's terminal is completed, and submits the service handling information filled in by businessman.

Specifically, merchant terminal can obtain the business progress shape of at least one business object of service order from server State, so that it is determined that the business progress status of active user is submitted and business progress status pair later according to the business progress status The service handling information answered is to server, referring for example to Fig. 2, it is assumed that current business progress status is to have been received by data, and meaning is Businessman has been received by the data about E-VISA of client terminal transmission, and businessman needs to carry out the operation to data verification at this time, After the completion of audit, businessman can click pressing for " audit passing through " for the operation flow of the user in the interface of merchant terminal Button, to trigger the operation for sending and being directed to the service handling information of business object to server, which be may indicate that Businessman has audited data, so that server is updated the corresponding business progress status of business object.

Certainly, in practical application, merchant terminal can also send the progress queries request for business object to server； Include the order information of the service order in the progress queries request, includes at least one business pair in the service order As；Receive the query result that server returns；The query result includes at least one business object in the service order Corresponding business progress status.It is understood that server can be according to the business by updated business object of previous embodiment Progress status returns to merchant terminal.

In conclusion a kind of business progress update method provided by the embodiments of the present application, including business is obtained from server The business progress status of at least one business object of order.According to the business progress status of business object, submit and business into The corresponding service handling information of degree state is to server, so that server is according to service handling information, according to pre-set business rules, Update the corresponding business progress status of business object.The application submit to server for operation flow by merchant terminal The operation of service handling information corresponding with business progress status, what is enable obtains server according to service handling information, updates The corresponding business progress status of business object has reached when the dimension based on user object carries out business handling by businessman's end End participates in the purpose of carry out business progress update, improves business progress processing humanization level.

Referring to Fig.1 2, show a kind of stream of business progress queries method of user terminal in one specific example of the application Journey schematic diagram, comprising:

Step 501, the progress queries request for business object is sent to server；Include in the progress queries request The order information of the service order includes at least one business object in the service order.

Step 502, the query result that server returns is received；The query result include in the service order at least The corresponding business progress status of one business object；The corresponding business progress status of described at least one business object is by the clothes Device be engaged according to the service handling information of at least one business object received, is updated according to pre-set business rules.

In practical applications, user in transacting business usually there is inquiry current business to handle the demand of progress, because This, user can request in user terminal to the progress queries that server transmission is directed to business object, by according to server Middle corresponding business object establishes relevant progress status, obtains the query result of server return, can be true by query result Recognize progress status, completed progress status and unfinished progress status, user terminal and quotient that business object is presently in Family's terminal can access the data in server by relevant interface, obtain the business progress status of business object and in user It is shown in terminal and merchant terminal, the purpose reached is that user can both inquire the current state of order, can also be looked into The business progress status for asking each user in order, has further refined querying condition.

Certainly, in practical application, client can also submit the service handling information for being directed to business object to server, with The corresponding business of the business object is updated according to pre-set business rules according to the service handling information for the server Progress status.

In conclusion a kind of business progress queries method provided by the embodiments of the present application, including be directed to server transmission The progress queries of business object are requested, and the query result that server returns is received；Query result include in service order at least The corresponding business progress status of one business object；The corresponding business progress status of at least one business object by server according to The service handling information of at least one business object received, updates according to pre-set business rules, and the application passes through user's end The inquiry operation to the business progress status of business object in server is held, keeps the business information obtained more acurrate objective, is met Progress queries demand of the user based on itself dimension.

Referring to Fig.1 3, show the structure chart of one of one specific example of the application server, comprising: server 610。

Server 610 includes:

First obtains module 611, and for obtaining the service order of user terminal transmission, the service order includes at least one A business object.

Object progress setup module 612, for business progress status to be respectively set at least one described business object

Object progress receiving module 613, for receiving the service handling information for being directed at least one business object.

First update module 614, for according to the service handling information, according to pre-set business rules, update to be described extremely Few corresponding business progress status of a business object.

Preferably, in another preferred embodiment of the application, further includes:

Enquiry module includes institute in the progress queries request for receiving the progress queries request for being directed to service order The service order of service order is stated, includes at least one business object in the service order.

Second obtains module, for the corresponding business of at least one business object described in obtaining in the service order into Degree state.

Display module, be used as the corresponding business progress status of at least one business object described in will acquire described in The query result of progress queries request.

First generation module, for generating the first progress status machine of the corresponding business object.

Preferably, in another preferred embodiment of the application, first update module, comprising:

First updates submodule, for according to the service handling information, according to the pre-set business rules described the Corresponding business progress status is updated in one progress status machine.

First processing business and updates submodule, if being to have filled in user for the corresponding business progress status of current business object, Then according to the service handling information of corresponding submission data, according to pre-set business rules, by the corresponding business of current business object into Degree state is updated to have been filed on data from user has been filled in.

Second processing business and updates submodule, if being to have been received by data for the corresponding business progress status of current business object, It is according to pre-set business rules, current business object is corresponding then according to the corresponding service handling information for determining the data missing Business progress status from have been received by data updating be need updates.

Third processing business and updates submodule, if being to need updates for the corresponding business progress status of current business object, Then according to resubmiting the service handling information of data, according to pre-set business rules, by the corresponding business of current business object into Degree state is updated to have been filed on data from needing updates.

4th processing business and updates submodule, can the reimbursement stage if being for the corresponding business progress status of current business object Business progress status, then the service handling information operated according to reimbursement, more by the corresponding business progress status of current business object It is new to be handled for pause, it is described can the business progress status in reimbursement stage include: not fill in user, filled in user, had been filed on money Expect, has been received by data, needs updates.

5th processing business and updates submodule, if it is handled for the corresponding business progress status of current business object for pause, or The corresponding order progress state of current business order is that can not apply for mid-sales reimbursement, then in confirmation reimbursement success or reimbursement failure Afterwards, according to pre-set business rules, the corresponding business progress status of current business object is handled to be updated to terminate from pause and is done Reason.

6th processing business and updates submodule, if being to have been received by visa knot for the corresponding business progress status of current business object Fruit has returned result or has appointed to interview, then according to the corresponding service handling information for filling in the visa result, according to default Business rule is updated to the corresponding business progress status of current business object to have filled in visa result.

7th processing business and updates submodule, if being to have audited completion for the corresponding business progress status of current business object, Then according to the corresponding service handling information appointed to interview, according to pre-set business rules, by the corresponding business of current business object into Degree state is updated to appoint to interview from completion has been audited.

8th processing business and updates submodule, if being to have been received by visa knot for the corresponding business progress status of current business object Fruit, then according to the corresponding service handling information for sending the visa result, according to pre-set business rules, by current business object pair The business progress status answered is updated to return result from visa result is had been received by.

9th processing business and updates submodule, if being to have terminated to handle for the corresponding business progress status of current business object, Then according to the corresponding service handling information for retracting data, according to pre-set business rules, by the corresponding business of current business object into Degree state is updated to returned data from having terminated to handle.

Preferably, in another preferred embodiment of the application, described first updates submodule, comprising:

Updating unit, if for the business branch condition information in the service handling information and the pre-set business rules Matching, then, will be in the first progress status machine according to the corresponding relationship of business branch condition information and business progress status Current business progress status is updated to the business progress status.

Preferably, in another preferred embodiment of the application, further includes:

Second update module, for being ordered according to described in pre-set business rules update according to the service handling information Single corresponding order progress state；

Preferably, in another preferred embodiment of the application, further includes:

Second generation module, for generating the second progress status machine of the corresponding order.

Preferably, in another preferred embodiment of the application, second update module, comprising:

Second updates submodule, for according to the service handling information, according to the pre-set business rules described the Corresponding order progress state is updated in two progress status machines.

Preferably, in another preferred embodiment of the application, first update module, comprising:

Acquisition submodule, if the refund request sent for receiving the user terminal, acquisition is in can reimbursement rank Business object under the business progress status of section；

Reimbursement submodule, for for it is described in can the business object under the business progress status in reimbursement stage moved back Money operation；

Submodule is handled in pause, for operating successfully when the reimbursement, then by the corresponding business progress of the business object State is updated to pause and handles state.

Preferably, in another preferred embodiment of the application, submodule is handled in the pause, comprising:

Unit is handled in pause, is used for when the reimbursement operates successfully, then as described in the second progress status machine notice The corresponding business progress status of the business object is updated to pause and handles state by the first progress status machine.

Preferably, in another preferred embodiment of the application, the business includes: E-VISA application, interview visa Application, any one in paster visa application.

Preferably, in another preferred embodiment of the application, business object includes visa characteristic information, and the visa is special Reference breath includes: address name, passport No., visa country /region, send and sign at least one of ground.

In conclusion a kind of business progress processing unit provided by the embodiments of the present application, including obtain user terminal and send The service order including business object, business progress status is respectively set for business object, so that when receive user terminal And/or merchant terminal for business object send service handling information when, according to service handling information, advised according to pre-set business The corresponding business progress status of business object is then updated, the application is by tying up the relevant progress status of user with user It is fixed, and the corresponding business progress status of user is updated according to pre-set business rules, it enables the server to build with the dimension of user Vertical customer service progress status makes the business provided letter to provide the service for the progress for inquiring single user its business handling It is more acurrate objective to cease.

Referring to Fig.1 3, show the process signal of one of one specific example of the application business progress updating device Figure, comprising: device 620

Third obtains module 621, the business progress of at least one business object for obtaining service order from server State；

Module 622 is submitted, for the business progress status according to the business object, is submitted and the business progress The corresponding service handling information of state is to server, so that the server is according to the service handling information, according to default industry Business rule, updates the corresponding business progress status of the business object.

In conclusion a kind of business progress updating device provided by the embodiments of the present application, including business is obtained from server The business progress status of at least one business object of order.According to the business progress status of business object, submit and business into The corresponding service handling information of degree state is to server, so that server is according to service handling information, according to pre-set business rules, Update the corresponding business progress status of business object.The application submit to server for operation flow by merchant terminal The operation of service handling information corresponding with business progress status, what is enable obtains server according to service handling information, updates The corresponding business progress status of business object has reached when the dimension based on user object carries out business handling by businessman's end End participates in the purpose of carry out business progress update, improves business progress processing humanization level.

Referring to Fig.1 4, show the process signal of one of one specific example of the application business progress updating device Figure, comprising: device 630

Sending module 631, for sending the progress queries request for business object to server；The progress queries are asked Include the order information of the service order in asking, includes at least one business object in the service order

Receiving module 632, for receiving the query result of server return；The query result includes the service order In the corresponding business progress status of at least one business object；The corresponding business progress status of described at least one business object As the service handling information of the server at least one business object according to receiving, more according to pre-set business rules Newly.

In conclusion a kind of business progress queries device provided by the embodiments of the present application, including be directed to server transmission The progress queries of business object are requested, and the query result that server returns is received；Query result include in service order at least The corresponding business progress status of one business object；The corresponding business progress status of at least one business object by server according to The service handling information of at least one business object received, updates according to pre-set business rules, and the application passes through user's end The inquiry operation to the business progress status of business object in server is held, keeps the business information obtained more acurrate objective, is met Progress queries demand of the user based on itself dimension.

For device embodiment, since it is basically similar to the method embodiment, related so being described relatively simple Place illustrates referring to the part of embodiment of the method.

Figure 16 is a kind of structural schematic diagram of server provided by the embodiments of the present application.Referring to Figure 16, server 700 can be with Business progress processing method for implementing to provide in above-described embodiment.The server 700 can be produced because configuration or performance are different Raw bigger difference, may include one or more central processing units (central processing units, CPU) 722 (for example, one or more processors) and memory 732, one or more storage application programs 742 or data 744 storage medium 730 (such as one or more mass memory units).Wherein, memory 732 and storage medium 730 It can be of short duration storage or persistent storage.The program for being stored in storage medium 730 may include one or more moulds Block (diagram does not mark), each module may include to the series of instructions operation in server.Further, central processing Device 722 can be set to communicate with storage medium 730, and the series of instructions behaviour in storage medium 730 is executed on server 700 Make.

Server 700 can also include one or more power supplys 726, one or more wired or wireless networks Interface 750, one or more input/output interfaces 758, one or more keyboards 756, and/or, one or one The above operating system 741, such as Windows ServerTM, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM etc.. Wherein, central processing unit 722 can execute the following instruction operated on server 700:

The service order that user terminal is sent is obtained, the service order includes at least one business object；

Business progress status is respectively set at least one described business object；

Receive the service handling information at least one business object；

It is corresponding to update at least one described business object according to pre-set business rules according to the service handling information Business progress status.

It is, of course, also possible to execute the instruction of other server sides.The application provides a kind of device, is stored thereon with instruction One or more machine readable medias, when being executed by one or more of processors, so that described device executes a kind of industry Business progress processing method.

The application also provides one or more machine readable medias, is stored thereon with instruction, handles when by one or more When device executes, so that device executes a kind of business progress processing method.

Further, merchant terminal side also can have the structure of similar Figure 16, and this will not be detailed here, the embodiment of the present application It is not limited, central processing unit therein can be executed to give an order:

The business progress status of at least one business object of service order is obtained from server；

According to the business progress status of the business object, submit at business corresponding with the business progress status Information is managed to server, so that the server updates the industry according to pre-set business rules according to the service handling information The corresponding business progress status of business object.

Certainly, subscriber terminal side also can have the structure of similar Figure 16, and this will not be detailed here, and the embodiment of the present application is not right It is limited, and central processing unit therein can be executed to give an order:

The progress queries request for business object is sent to server；It include the business in the progress queries request The order information of order includes at least one business object in the service order；

Receive the query result that server returns；The query result includes at least one business in the service order The corresponding business progress status of object；The corresponding business progress status of described at least one business object by the server according to The service handling information of at least one business object received, updates according to pre-set business rules.

It is, of course, also possible to execute the instruction of other terminal sides.

The application provides a kind of device, one or more machine readable medias of instruction is stored thereon with, when by described one When a or multiple processors execute, so that described device executes a kind of business progress display method.

The application also provides one or more machine readable medias, is stored thereon with instruction, handles when by one or more When device executes, so that device executes a kind of business progress display method.

All the embodiments in this specification are described in a progressive manner, the highlights of each of the examples are with The difference of other embodiments, the same or similar parts between the embodiments can be referred to each other.

It should be understood by those skilled in the art that, the embodiments of the present application may be provided as method, apparatus or calculating Machine program product.Therefore, the embodiment of the present application can be used complete hardware embodiment, complete software embodiment or combine software and The form of the embodiment of hardware aspect.Moreover, the embodiment of the present application can be used one or more wherein include computer can With in the computer-usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.) of program code The form of the computer program product of implementation.

The embodiment of the present application is referring to according to the method for the embodiment of the present application, terminal device (system) and computer program The flowchart and/or the block diagram of product describes.It should be understood that flowchart and/or the block diagram can be realized by computer program instructions In each flow and/or block and flowchart and/or the block diagram in process and/or box combination.It can provide these Computer program instructions are set to general purpose computer, special purpose computer, Embedded Processor or other programmable data processing terminals Standby processor is to generate a machine, so that being held by the processor of computer or other programmable data processing terminal devices Capable instruction generates for realizing in one or more flows of the flowchart and/or one or more blocks of the block diagram The device of specified function.

These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing terminal devices In computer-readable memory operate in a specific manner, so that instruction stored in the computer readable memory generates packet The manufacture of command device is included, which realizes in one side of one or more flows of the flowchart and/or block diagram The function of being specified in frame or multiple boxes.

These computer program instructions can also be loaded into computer or other programmable data processing terminal devices, so that Series of operation steps are executed on computer or other programmable terminal equipments to generate computer implemented processing, thus The instruction executed on computer or other programmable terminal equipments is provided for realizing in one or more flows of the flowchart And/or in one or more blocks of the block diagram specify function the step of.

Although preferred embodiments of the embodiments of the present application have been described, once a person skilled in the art knows bases This creative concept, then additional changes and modifications can be made to these embodiments.So the following claims are intended to be interpreted as Including preferred embodiment and all change and modification within the scope of the embodiments of the present application.

Finally, it is to be noted that, herein, relational terms such as first and second and the like be used merely to by One entity or operation are distinguished with another entity or operation, without necessarily requiring or implying these entities or operation Between there are any actual relationship or orders.Moreover, the terms "include", "comprise" or its any other variant meaning Covering non-exclusive inclusion, so that process, method, article or terminal device including a series of elements not only wrap Those elements are included, but also including other elements that are not explicitly listed, or further includes for this process, method, article Or the element that terminal device is intrinsic.In the absence of more restrictions, being wanted by what sentence "including a ..." limited Element, it is not excluded that there is also other identical elements in process, method, article or the terminal device for including the element.

Above to a kind of business progress processing method and processing device provided herein, it is described in detail, herein Applying specific case, the principle and implementation of this application are described, and the explanation of above example is only intended to help Understand the present processes and its core concept；For those of ordinary skill in the art, according to the thought of the application, specific There will be changes in embodiment and application range, in conclusion the content of the present specification should not be construed as to the application's Limitation.

Claims (27)

1. a kind of business progress processing method characterized by comprising

The service order that user terminal is sent is obtained, the service order includes at least one business object；

Business progress status is respectively set at least one described business object；

Receive the service handling information at least one business object；

The corresponding business of at least one described business object is updated according to pre-set business rules according to the service handling information Progress status.

2. the method according to claim 1, wherein further include:

The progress queries received for service order are requested, and the business including the service order is ordered in the progress queries request It is single, it include at least one business object in the service order；

Obtain the corresponding business progress status of at least one described business object in the service order；

The corresponding business progress status of at least one business object described in will acquire is looked into as what the progress queries were requested Ask result.

3. the method according to claim 1, wherein the step of the service order sent in the acquisition user terminal After rapid, further includes:

Generate the first progress status machine of the corresponding business object.

4. according to the method described in claim 3, it is characterized in that, described according to the service handling information, according to default industry Business rule, the step of updating at least one described business object corresponding business progress status, comprising:

According to the service handling information, updated in the first progress status machine according to the pre-set business rules corresponding Business progress status.

5. according to the method described in claim 4, it is characterized in that, described according to the service handling information, according to described pre- If the step of business rule updates corresponding business progress status in the first progress status machine, comprising:

If the business branch condition information matches in the service handling information and the pre-set business rules, according to business point The corresponding relationship of branch conditional information and business progress status, more by the current business progress status in the first progress status machine It is newly the business progress status.

6. according to the method described in claim 3, it is characterized by further comprising:

It is corresponding to update at least one described service order according to the pre-set business rules according to the service handling information Order progress state.

7. according to the method described in claim 6, it is characterized in that, the step of the service order sent in the acquisition user terminal After rapid, further includes:

Generate the second progress status machine of the corresponding service order.

8. the method according to the description of claim 7 is characterized in that described according to the service handling information, according to described Pre-set business rules, before the step of updating at least one described service order corresponding order progress state, further includes:

Order progress state is respectively set at least one described service order.

9. the method according to the description of claim 7 is characterized in that described according to the service handling information, according to described pre- If business rule, the step of updating at least one described service order corresponding order progress state, comprising:

According to the service handling information, updated in the second progress status machine according to the pre-set business rules corresponding Order progress state.

10. according to the method described in claim 9, it is characterized in that, described according to the service handling information, according to default industry Business rule, the step of updating at least one described business object corresponding business progress status, comprising:

If receiving the refund request that the user terminal is sent, obtain in can be under the business progress status in reimbursement stage Business object；

For it is described in can the business object under the business progress status in reimbursement stage carry out reimbursement operation；

When the reimbursement operates successfully, then the corresponding business progress status of the business object is updated to pause and handles state.

11. according to the method described in claim 10, it is characterized in that, described operate successfully when the reimbursement, then by the industry The corresponding business progress status of business object is updated to the step of state is handled in pause, comprising:

When the reimbursement operates successfully, then notify the first progress status machine by the industry by the second progress status machine The corresponding business progress status of business object is updated to pause and handles state.

12. the method according to claim 1, wherein the service order includes: E-VISA application, interview Any one in visa application, paster visa application.

13. according to the method for claim 12, which is characterized in that the business object includes visa characteristic information, described Visa characteristic information includes: address name, passport No., visa country /region, send and sign at least one of ground.

14. according to the method for claim 12, which is characterized in that it is described according to the service handling information, according to default Business rule, the step of updating at least one described business object corresponding business progress status, comprising:

If the corresponding business progress status of current business object is to have filled in user, according to the business processing of corresponding submission data The corresponding business progress status of current business object is updated to mention by information according to pre-set business rules from user has been filled in Friendship data.

15. according to the method for claim 12, which is characterized in that it is described according to the service handling information, according to default Business rule, the step of updating at least one described business object corresponding business progress status, comprising:

If the corresponding business progress status of current business object is to have been received by data, determine what the data lacked according to corresponding Service handling information, according to pre-set business rules, by the corresponding business progress status of current business object from having been received by data more New is to need updates.

16. according to the method for claim 12, which is characterized in that it is described according to the service handling information, according to default Business rule, the step of updating at least one described business object corresponding business progress status, comprising:

If the corresponding business progress status of current business object is to need updates, according to the business processing for the data that resubmits Information, according to pre-set business rules, by the corresponding business progress status of current business object from needing updates to be updated to mention Friendship data.

17. according to the method for claim 12, which is characterized in that it is characterized in that, described believe according to the business processing Breath, according to pre-set business rules, the step of updating at least one described business object corresponding business progress status, comprising:

If the corresponding business progress status of current business object be can the reimbursement stage business progress status, operated according to reimbursement Service handling information, by the corresponding business progress status of current business object be updated to pause handle, it is described can the reimbursement stage Business progress status include: not fill in user, filled in user, had been filed on data, have been received by data, need updates.

18. according to the method for claim 12, which is characterized in that it is characterized in that, described believe according to the business processing Breath, according to pre-set business rules, the step of updating at least one described business object corresponding business progress status, comprising:

If the corresponding business progress status of current business object handles for pause or the corresponding order progress shape of current business order State is that can not apply for mid-sales reimbursement, then after confirmation reimbursement success or reimbursement failure, according to pre-set business rules, by current business The corresponding business progress status of object, which is handled to be updated to terminate from pause, to be handled.

19. according to the method for claim 12, which is characterized in that it is described according to the service handling information, according to default Business rule, the step of updating at least one described business object corresponding business progress status, comprising:

If the corresponding business progress status of current business object is to have been received by visa result or returned result or appointed to interview, It is according to pre-set business rules, current business object is corresponding then according to the corresponding service handling information for filling in the visa result Business progress status be updated to fill in visa result.

20. according to the method for claim 12, which is characterized in that when the service order is interview visa application, institute State according to the service handling information, according to pre-set business rules, update the corresponding business of at least one business object into The step of degree state, comprising:

If the corresponding business progress status of current business object is to have audited completion, according to the corresponding business processing appointed to interview The corresponding business progress status of current business object is updated in advance by information according to pre-set business rules from completion has been audited About interview.

21. according to the method for claim 12, which is characterized in that when the service order is interview visa application or paster It is described that at least one described business object is updated according to pre-set business rules according to the service handling information when visa application The step of corresponding business progress status, comprising:

If the corresponding business progress status of current business object be have been received by visa as a result, if according to correspondence send the visa knot The service handling information of fruit, according to pre-set business rules, by the corresponding business progress status of current business object from having been received by label Card result is updated to return result.

22. according to the method for claim 12, which is characterized in that when the service order is interview visa application or paster It is described that at least one described business object is updated according to pre-set business rules according to the service handling information when visa application The step of corresponding business progress status, comprising:

If the corresponding business progress status of current business object is to have terminated to handle, according to the corresponding business processing for retracting data The corresponding business progress status of current business object is updated to move back from having terminated to handle according to pre-set business rules by information The data of returning.

23. a kind of business progress update method characterized by comprising

The business progress status of at least one business object of service order is obtained from server；

According to the business progress status of the business object, business processing letter corresponding with the business progress status is submitted Breath is to server, so that the server updates the business pair according to pre-set business rules according to the service handling information As corresponding business progress status.

24. a kind of business progress queries method characterized by comprising

The progress queries request for business object is sent to server；It include the service order in the progress queries request Order information, include at least one business object in the service order；

Receive the query result that server returns；The query result includes at least one business object in the service order Corresponding business progress status；The corresponding business progress status of described at least one business object is by the server according to reception The service handling information of at least one business object arrived, updates according to pre-set business rules.

25. a kind of business progress processing unit characterized by comprising

First obtains module, and for obtaining the service order of user terminal transmission, the service order includes at least one business Object；

Object progress setup module, for business progress status to be respectively set at least one described business object；

Object progress receiving module, for receiving the service handling information for being directed at least one business object；

First update module, for updating at least one described industry according to pre-set business rules according to the service handling information The corresponding business progress status of business object.

26. a kind of business progress updating device characterized by comprising

Third obtains module, the business progress status of at least one business object for obtaining service order from server；

Module is submitted, for the business progress status according to the business object, is submitted and the business progress status pair The service handling information answered is to server, so that the server is according to the service handling information, according to pre-set business rules, Update the corresponding business progress status of the business object.

27. a kind of business progress queries device characterized by comprising

Sending module, for sending the progress queries request for business object to server；It is wrapped in the progress queries request The order information of the service order is included, includes at least one business object in the service order；

Receiving module, for receiving the query result of server return；The query result include in the service order extremely Few corresponding business progress status of a business object；The corresponding business progress status of described at least one business object is by described Server is updated according to the service handling information of at least one business object received according to pre-set business rules.