CN110362745A - A kind of method, apparatus and server of long distance counseling solution - Google Patents
A kind of method, apparatus and server of long distance counseling solution Download PDFInfo
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Abstract
The method that long distance counseling provided by the present application solves includes receiving the first Client-initiated to seek help request, the request of seeking help is that first user recommends second user based on the received, the second user of recommendation is sent to first user, and receive the target second user of the first user selection, the received request of seeking help is sent to the target second user, and receive the target second user seek help according to request return solution, the received solution is sent to first user.The application is its recommendation second user by seeking help request automatically according to the first Client-initiated, first user can be assisted to carry out the maintenance of vehicle, to save duration needed for first user oneself finds effective solution, be conducive to the efficiency improved first user when carrying out vehicle maintenance and by the experience sense of the client of first user service.
Description
Technical field
This application involves method, apparatus and service that vehicle maintenance technical field more particularly to a kind of long distance counseling solve
Device.
Background technique
In the prior art, car owner or Automobile Service technician often choose when encountering some vehicle troubles that oneself can not be repaired
The processing mode of direct Baidu, however the information content that this mode is got is bigger, need car owner or Automobile Service technician one by one into
Effective solution method could be obtained after row screening, total duration needed for this may will increase vehicle maintenance to a certain extent,
And then influence the maintenance efficiency of vehicle and the experience sense of client.
Therefore it's necessary to propose a new technical scheme, to solve the above technical problems.
Summary of the invention
In consideration of it, the embodiment of the present application provides the method, apparatus and server of a kind of long distance counseling solution, it can basis
First Client-initiated, which is sought help, requests to assist the maintenance of the first user progress vehicle for its recommendation second user automatically, from
And duration needed for first user oneself finds effective solution is saved, be conducive to improve first user and carrying out
Efficiency when vehicle maintenance and by the experience sense of the client of first user service.
The first aspect of the embodiment of the present application provides a kind of method that long distance counseling solves, comprising:
The first Client-initiated is received to seek help request；
The request of seeking help is that first user recommends second user based on the received；
The second user of recommendation is sent to first user, and receives the target the of first user selection
Two users；
The received request of seeking help is sent to the target second user, and receive the target second user according to
The solution that the request of seeking help returns；
The received solution is sent to first user.
In one embodiment, the request of seeking help described based on the received is that first user recommends second user packet
It includes:
Extract the keyword that the received request of seeking help includes；
It is the second user that first user recommends ranking result forward according to the keyword of extraction.
In one embodiment, the request of seeking help based on the received be first user recommend second user it
Afterwards, further includes:
The second user is received to this recommended selection result；
The selection result based on the received judges whether it is first user and recommends second user again.
In one embodiment, the method also includes:
It completes this time to answer questions the message of task when receiving the confirmation target second user that first user sends
When, give the reimbursement of expense of first user prepayment to the target second user.
In one embodiment, this is completed when the confirmation target second user for receiving the first user transmission
When the message of secondary task of answering questions, by the reimbursement of expense of first user prepayment to after the target second user, further includes:
Receive evaluation of first user to the target second user；
Obtain first user and target second user exchanges duration；
According to the evaluation and/or exchange duration, the ranking of the target second user is updated；
The ranking of updated target second user is sent to first user.
In one embodiment, the method also includes:
Receive the first Client-initiated sharing request；
First user and the target second user are exchanged content share by the sharing request based on the received
To specified place.
In one embodiment, the method also includes:
According to third user to the clicking rate and/or reply volume of sharing contents, the ranking of the target second user is updated；
The ranking of updated target second user is sent to first user.
In one embodiment, the method also includes:
When the request of seeking help can not recommend second user for first user based on the received in preset duration,
The problem of including to the request of seeking help is marked.
The second aspect of the embodiment of the present application provides a kind of device that long distance counseling solves, comprising:
Receiving module is sought help request for receiving the first Client-initiated；
Recommending module is that first user recommends second user for the request of seeking help based on the received；
First sending module for the second user recommended to be sent to first user, and receives described the
The target second user of one user selection；
Second sending module for the received request of seeking help to be sent to the target second user, and receives institute
State target second user seek help according to request return solution；
Third sending module, for the received solution to be sent to first user.
In one embodiment, the recommending module specifically includes:
Extraction unit, the keyword for including for extracting the received request of seeking help；
Recommendation unit, for being that first user recommends forward second of ranking result according to the keyword of extraction
User.
In one embodiment, described device further include:
Judgment module, for receiving the second user to this recommended selection result；The choosing based on the received
It selects as a result, judge whether it is first user recommends second user again.
In one embodiment, described device further include:
Payment module, for this time being answered when the confirmation for receiving the first user transmission target second user completion
When the message for the task of doubting, the reimbursement of expense of first user prepayment is given to the target second user.
In one embodiment, described device further include:
First update module, for receiving evaluation of first user to the target second user；Obtain described
One user exchanges duration with target second user；According to the evaluation and/or exchange duration, the target second user is updated
Ranking；The ranking of updated target second user is sent to first user.
In one embodiment, described device further include:
Sharing module, for receiving the first Client-initiated sharing request；The sharing request based on the received, will
First user exchanges content share to specified place with the target second user.
In one embodiment, described device further include:
Second update module updates the mesh for the clicking rate and/or reply volume according to third user to sharing contents
Mark the ranking of second user；The ranking of updated target second user is sent to first user.
In one embodiment, described device further include:
Mark module, for when the request of seeking help can not push away based on the received for first user in preset duration
When recommending second user, the problem of including is requested to be marked described seek help.
The third aspect of the embodiment of the present application provides a kind of server, including memory, processor and is stored in storage
On device and the computer program that can run on a processor, above-mentioned processor realize above-mentioned first when executing above-mentioned computer program
The method that aspect refers to.
Existing beneficial effect is the embodiment of the present application compared with prior art: in the present embodiment, receiving first first
Client-initiated is sought help request, and secondly the request of seeking help is that first user recommends second user based on the received, then
The second user of recommendation is sent to first user, and receives the target second user of the first user selection,
The received request of seeking help is sent to the target second user again, and receives the target second user and is asked according to
The solution for helping request to return, is finally sent to first user for the received solution.With prior art phase
Than can seek help request according to the first Client-initiated automatically by the embodiment of the present application is its recommendation second user to assist
It states the first user and carries out the maintenance of vehicle, so that duration needed for first user oneself finds effective solution is saved,
Be conducive to the efficiency improved first user when carrying out vehicle maintenance and by the body of the client of first user service
Sense is tested, there is stronger usability and practicality.
Detailed description of the invention
It in order to more clearly explain the technical solutions in the embodiments of the present application, below will be to embodiment or description of the prior art
Needed in attached drawing be briefly described.
Fig. 1 is the flow diagram for the method that the long distance counseling that the embodiment of the present application one provides solves；
Fig. 2 is the flow diagram for the method that the long distance counseling that the embodiment of the present application two provides solves；
Fig. 3 is the structural schematic diagram for the device that the long distance counseling that the embodiment of the present application three provides solves；
Fig. 4 is the structural schematic diagram for the server that the embodiment of the present application four provides.
Specific embodiment
In being described below, for illustration and not for limitation, the tool of such as particular system structure, technology etc is proposed
Body details, so as to provide a thorough understanding of the present application embodiment.In other situations, omit to well-known system, device, circuit with
And the detailed description of method, so as not to obscure the description of the present application with unnecessary details.
It should be appreciated that ought use in this specification and in the appended claims, term " includes " instruction is described special
Sign, entirety, step, operation, the presence of element and/or component, but be not precluded one or more of the other feature, entirety, step,
Operation, the presence or addition of element, component and/or its set.
It is also understood that mesh of the term used in this present specification merely for the sake of description specific embodiment
And be not intended to limit the application.As present specification and it is used in the attached claims, unless on
Other situations are hereafter clearly indicated, otherwise " one " of singular, "one" and "the" are intended to include plural form.
It will be further appreciated that the term "and/or" used in present specification and the appended claims is
Refer to any combination and all possible combinations of one or more of associated item listed, and including these combinations.
As used in this specification and in the appended claims, term " if " can be according to context quilt
Be construed to " when ... " or " once " or " in response to determination " or " in response to detecting ".Similarly, phrase " if it is determined that " or
" if detecting [described condition or event] " can be interpreted to mean according to context " once it is determined that " or " in response to true
It is fixed " or " once detecting [described condition or event] " or " in response to detecting [described condition or event] ".
It should be understood that the size of the serial number of each step is not meant that the order of the execution order in the present embodiment, each process
Execution sequence should be determined by its function and internal logic, and the implementation process without coping with the embodiment of the present application constitutes any restriction.
It should be noted that " first ", " second " etc. in the application describe, it is for distinguishing different regions, module
Deng not representing sequencing, do not limit " first " and " second " as different types yet.
In order to illustrate technical solution described herein, the following is a description of specific embodiments.
The executing subject for the method that long distance counseling provided by the present application solves can be server, on the server in advance
Remote answering system's are installed, first user can be by downloading and mounted first application is remotely answered to described in advance
The system initiation of doubting is sought help request, and the second user can be by downloading and mounted second applies and ask to described seek help in advance
It asks and provides corresponding solution, first application and the second application can be same application or different application, and when described
When first application and the second application are same application, the permission of first user and second user is answered not all the same.
Embodiment one
Fig. 1 is the flow diagram for the method that the long distance counseling that the embodiment of the present application one provides solves, and this method can wrap
Include following steps:
S101: it receives the first Client-initiated and seeks help request.
In one embodiment, described when the method that the long distance counseling solves is applied to vehicle maintenance technical field
First user can be car owner, or the technical staff of maintenance vehicle, such as Automobile Service technician.
In one embodiment, first user can be initiated by the first application preassembled on smart phone
The request of seeking help, such as click and seek help after inputting relevant picture, voice or text in the search column of first application.
In one embodiment, the request of seeking help may include that the first Client-initiated enquirement requests or check to ask
It asks.
In one embodiment, the request of seeking help may include demand letter of first user to candidate second user
Breath.
S102: the request of seeking help is that first user recommends second user based on the received.
In one embodiment, described when the method that the long distance counseling solves is applied to vehicle maintenance technical field
Second user can be vehicle maintenance expert, such as the senior engineer of vehicle maintenance.
In one embodiment, described remote in order to as far as possible be that first user recommends to corresponding second user
The maintenance expert for having current mainstream car design stationed, such as maintenance expert and Austria of new energy vehicle should at least be entered on journey answering system
The maintenance expert of enlightening vehicle.
In one embodiment, the demand information when the request of seeking help comprising first user to candidate second user
When, it should be that first user recommends second user according to the demand information and keyword.
S103: being sent to first user for the second user of recommendation, and receives the first user selection
Target second user.
It should be understood that the quantity of the recommended second user should be greater than or equal to the target second user quantity.
In one embodiment, when the second user of recommendation is shown to first user in the form of a list
When, first user can be by way of the second user for choosing recommendation come selection target second user.
S104: being sent to the target second user for the received request of seeking help, and receives the target second and use
Family is sought help according to requests the solution of return.
Wherein, the solution can be multiple, such as the corresponding a variety of solutions of a problem.
S105: the received solution is sent to first user.
In one embodiment, the received solution is sent to the terminal device that first user uses,
The terminal device that wherein first user uses is the terminal device used when requesting of seeking help described in first user initiates.
In one embodiment, while the received solution is sent to first user or it
Afterwards, prompt first user that it is timely checked and handled by preset mode.
Therefore the embodiment of the present application can seek help request according to the first Client-initiated and recommend second to use for it automatically
Family assists first user to carry out the maintenance of vehicle, so that saving first user oneself finds effective solution institute
The duration needed, is conducive to the efficiency improved first user when carrying out vehicle maintenance and by first user service
The experience sense of client；Further, since the second user is the maintenance expert of certain vehicle, therefore to a certain extent can be with
Giving first user has targetedly suggestion or method, has stronger usability and practicality.
Embodiment two
Fig. 2 is the flow diagram for the long distance counseling solution that the embodiment of the present application two provides, and is to above-described embodiment
The further refinement of step S202 in one and explanation, this method may comprise steps of:
S201: it receives the first Client-initiated and seeks help request.
Wherein, above-mentioned steps S201 is identical as the step S101 in embodiment one, and specific implementation process can be found in step
The description of S101, so here is no more repetition.
S202: extracting the keyword that the received request of seeking help includes, and is described the according to the keyword of extraction
The second user that one user recommends ranking result forward.
Wherein, the keyword can be one or more vocabulary.
In one embodiment, it can be received by any existing or following method that may be used to extract
The request of the seeking help keyword that includes.
In one embodiment, first the text comprising the request of seeking help can be divided before executing step S202
Word processing.
In one embodiment, second can be recommended to use for first user by the method for fuzzy matching keyword
Family.
In one embodiment, described when the method that the long distance counseling solves is applied to vehicle maintenance technical field
Keyword can be the keyword comprising vehicle attribute information, such as the transmitter of Audi A4L.
It in one embodiment, one by one can be that the first user user pushes away according to the rank order of candidate second user
Second user is recommended, such as ranking is preferentially recommended into first user for primary candidate second user.
In one embodiment, the request of seeking help based on the received be first user recommend second user it
Afterwards, further includes:
A1: the second user is received to this recommended selection result；
A2: the selection result based on the received judges whether it is first user and recommends second user again.
Wherein, the selection result includes that the second user refusal Remote answering system's oneself will recommend described first
User and the second user agree to that Remote answering system's oneself will recommend first user.
It should be noted that when the selection result is that second user refusal Remote answering system's recommend oneself
When first user, Remote answering system's, which need to seek help according to, requests to recommend new second again for first user
User, until the selection result of the new second user is to agree to.
In one embodiment, when the request of seeking help can not be first user based on the received in preset duration
When recommending second user, the problem of including can be requested to be marked described seek help.It should be understood that when recommendation results are failure
When, by requesting the problem of including to be marked described seek help, be conducive to relevant staff in time for corresponding expert
It is added in Remote answering system's, so that the request of seeking help of first user be allow to be solved in the follow-up process.
S203: being sent to first user for the second user of recommendation, and receives the first user selection
Target second user.
S204: the received request of seeking help is sent to the target second user of recommendation, and receives the target
Second user is sought help according to requests the solution of return.
S205: the received solution is sent to first user.
Wherein, above-mentioned steps S203-S205 is identical as the step S103-S105 in embodiment one, specific implementation process
It can be found in the description of step S103-S105, so here is no more repetition.
S206: task of this time answering questions is completed when receiving the confirmation target second user that first user sends
When message, the reimbursement of expense of first user prepayment is given to the target second user.
Wherein, the expense of first user prepayment is stored in advance when to be first user seek help and request described in the initiation
It answers questions required expense on Remote answering system's for paying the target second user in the future.
In one embodiment, when the confirmation target second user for receiving the first user transmission does not complete this
When the message of secondary task of answering questions, the expense that first user prepays is returned into first user.
In one embodiment, if not receiving the confirmation target that first user sends the within term of validity
Two users do not complete the message for task of this time answering questions, then default the target second user and completed task of this time answering questions, will
The reimbursement of expense of the first user prepayment gives the target second user.
In one embodiment, the confirmation target second user that first user sends can be received at the same time
Complete this time answer questions task message and the target second user send confirmation itself task of this time answering questions is completed
After message, the reimbursement of expense of first user prepayment is given to the target second user.
S207: evaluation of first user to the target second user is received, first user and target are obtained
The exchange duration of second user updates the ranking of the target second user according to the evaluation and/or exchange duration, will more
The ranking of target second user after new is sent to first user.
Wherein, positively related relationship is presented in the grade of the ranking of the target second user and the target second user,
Positively related relationship is presented in the integral of the grade of the target second user and the target second user, such as when the target
The integral of second user is higher, then corresponding higher grade, and corresponding ranking is also more forward.
In one embodiment, first application can receive the target second user to first user
The request of seeking help initiated starts timing when responding.
In one embodiment, positive evaluation can be evaluated as to the target second user in first user
When, increase the target second user currently existing integral.
In one embodiment, the exchange duration that can be will acquire is compared with preset duration of averagely answering questions,
To update the ranking of the target second user, for example, when it is preset averagely answer questions when a length of half an hour and exchange duration
Beyond it is described it is preset averagely answer questions duration when, every increase by five minutes then subtracts the current existing integral of the target second user
Few one point, and when it is preset averagely answer questions when a length of half an hour and the exchange duration less than the preset duration of averagely answering questions
When, it is every to reduce five minutes then by current existing one point of integral increase of the target second user, finally according to the target the
The updated integral of two users updates the mesh according to updated grade to update the grade of the target second user
Mark the ranking of second user.
In one embodiment, can according to it is described evaluation with exchange duration respectively shared by weight progress COMPREHENSIVE CALCULATING
The ranking of the target second user is updated afterwards.
In one embodiment, the ranking of updated target second user can be sent to the target second user
On the terminal device used, in order to the current standings of the target second user real time inspection oneself.
S208: the first Client-initiated sharing request is received, based on the received the sharing request, by described first
User exchanges content share to specified place with the target second user.
Wherein, the exchange content includes text, voice and video, specifically can be according to first user and target second
Depending on exchange way used by user.
In one embodiment, the sharing request may include the validity period shared, so as to after the scheduled time reaches
The sharing contents are recycled in time.
In one embodiment, the sharing request also may include that the permission that the exchange content is checked by other users is set
Set, for example, freely check, payment in full expense check or part payment check.
In one embodiment, the specified place includes but is not limited to wechat, microblogging and button button space.
S209: according to third user to the clicking rate and/or reply volume of sharing contents, the target second is updated again and is used
The ranking of updated target second user again is sent to first user by the ranking at family.
Wherein, the third user is the other users in addition to first user and target second user；The point
It hits rate and reply volume refers to same by the clicking rate and reply volume of sharing contents；Described update again is relative to step
For update in S207.
In one embodiment, the ranking of updated target second user can be sent to the target second user
On the terminal device used, in order to the current standings of the target second user real time inspection oneself.
In one embodiment, the ranking and the clicking rate and reply volume are presented positively related relationship, such as when
When same is more by the clicking rate of sharing contents, the ranking of the target second user is more forward；Within same is shared
When the positive response amount of appearance is more, the ranking of the target second user is also relatively forward.
In one embodiment, can according to same by the respective shared power of the clicking rate of sharing contents and reply volume
The ranking of the target second user is updated after progress COMPREHENSIVE CALCULATING again.
Therefore the embodiment of the present application two gives compared to embodiment one and recommends second to use for first user
The specific implementation at family can be the relatively forward expert of the first user preferential recommendation ranking to guarantee what this was answerred questions
It is professional；And the target second is used in the evaluation of target second user and the exchange duration of the two by the first user
The grade at family is updated, and can supervise the target second user is preferably that first user services；In addition, logical
The sharing request for receiving first user is crossed, can not only accomplish resource-sharing, enhances the interactivity between user, it can be with root
The ranking of the target second user is carried out again according to clicking rate and reply volume of the third user to the sharing contents
It updates, so that the target second user preferably be motivated to improve itself service quality, there is stronger ease for use and practical
Property.
Embodiment three
Fig. 3 is the structural schematic diagram for the device that the long distance counseling that the embodiment of the present invention three provides solves, for ease of description,
Only parts related to embodiments of the present invention are shown.
The device that the long distance counseling solves can be the software unit being built in server, hardware cell or soft or hard knot
The unit of conjunction can also be used as independent pendant and be integrated into the server.
The device that the long distance counseling solves, comprising:
Receiving module 31 is sought help request for receiving the first Client-initiated；
Recommending module 32 is that first user recommends second user for the request of seeking help based on the received；
First sending module 33, for the second user recommended to be sent to first user, and described in reception
The target second user of first user selection；
Second sending module 34 for the received request of seeking help to be sent to the target second user, and receives
The target second user is sought help according to requests the solution of return；
Third sending module 35, for the received solution to be sent to first user.
In one embodiment, the recommending module 32 specifically includes:
Extraction unit, the keyword for including for extracting the received request of seeking help；
Recommendation unit, for being that first user recommends forward second of ranking result according to the keyword of extraction
User.
In one embodiment, described device further include:
Judgment module, for receiving the second user to this recommended selection result；The choosing based on the received
It selects as a result, judge whether it is first user recommends second user again.
In one embodiment, described device further include:
Payment module, for this time being answered when the confirmation for receiving the first user transmission target second user completion
When the message for the task of doubting, the reimbursement of expense of first user prepayment is given to the target second user.
In one embodiment, described device further include:
First update module, for receiving evaluation of first user to the target second user；Obtain described
One user exchanges duration with target second user；According to the evaluation and/or exchange duration, the target second user is updated
Ranking；The ranking of updated target second user is sent to first user.
In one embodiment, described device further include:
Sharing module, for receiving the first Client-initiated sharing request；The sharing request based on the received, will
First user exchanges content share to specified place with the target second user.
In one embodiment, described device further include:
Second update module updates the mesh for the clicking rate and/or reply volume according to third user to sharing contents
Mark the ranking of second user；The ranking of updated target second user is sent to first user.
In one embodiment, described device further include:
Mark module, for when the request of seeking help can not push away based on the received for first user in preset duration
When recommending second user, the problem of including is requested to be marked described seek help.
Example IV
Fig. 4 is the structural schematic diagram for the server that the embodiment of the present application four provides.As shown in figure 4, the service of the embodiment
Device 4 includes: processor 40, memory 41 and is stored in the meter that can be run in the memory 41 and on the processor 40
Calculation machine program 42.The processor 40 realizes the step in above method embodiment one, example when executing the computer program 42
Step S101 to S105 as shown in Figure 1.Alternatively, realizing the step in above method embodiment two, such as step shown in Fig. 2
S201 to S209.The processor 40 realizes each module in above-mentioned each Installation practice/mono- when executing the computer program 42
The function of member, such as the function of module 31 to 35 shown in Fig. 3.
Illustratively, the computer program 42 can be divided into one or more module/units, it is one or
Multiple module/units are stored in the memory 41, and are executed by the processor 40, to complete the present invention.Described one
A or multiple module/units can be the series of computation machine program instruction section that can complete specific function, which is used for
Implementation procedure of the computer program 42 in the server 4 is described.For example, the computer program 42 can be divided
At receiving module, recommending module, the first sending module, the second sending module and third sending module, each module concrete function is such as
Under:
Receiving module is sought help request for receiving the first Client-initiated；
Recommending module is that first user recommends second user for the request of seeking help based on the received；
First sending module for the second user recommended to be sent to first user, and receives described the
The target second user of one user selection；
Second sending module for the received request of seeking help to be sent to the target second user, and receives institute
State target second user seek help according to request return solution；
Third sending module, for the received solution to be sent to first user.
The server may include, but be not limited only to, processor 40, memory 41.It will be understood by those skilled in the art that
Fig. 4 is only the example of server 4, does not constitute the restriction to server 4, may include than illustrating more or fewer portions
Part perhaps combines certain components or different components, such as the server can also include input-output equipment, network
Access device, bus etc..
The processor 40 can be central processing unit (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor is also possible to any conventional processor
Deng.
The memory 41 can be the internal storage unit of the server 4, such as the hard disk or memory of server 4.
The memory 41 is also possible to the External memory equipment of the server 4, such as the plug-in type being equipped on the server 4 is hard
Disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card, flash card
(Flash Card) etc..Further, the memory 41 can also both include the internal storage unit of the server 4 or wrap
Include External memory equipment.The memory 41 is for other programs needed for storing the computer program and the server
And data.The memory 41 can be also used for temporarily storing the data that has exported or will export.
It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and unit, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
In the above-described embodiments, it all emphasizes particularly on different fields to the description of each embodiment, is not described in detail or remembers in some embodiment
The part of load may refer to the associated description of other embodiments.
Those of ordinary skill in the art may be aware that each embodiment described in conjunction with the examples disclosed in this document
Module, unit and/or method and step can be realized with the combination of electronic hardware or computer software and electronic hardware.This
A little functions are implemented in hardware or software actually, the specific application and design constraint depending on technical solution.Specially
Industry technical staff can use different methods to achieve the described function each specific application, but this realization is not
It is considered as beyond scope of the present application.
In several embodiments provided herein, it should be understood that disclosed system, device and method can be with
It realizes by another way.For example, the apparatus embodiments described above are merely exemplary, for example, the unit
It divides, only a kind of logical function partition, there may be another division manner in actual implementation, such as multiple units or components
It can be combined or can be integrated into another system, or some features can be ignored or not executed.Another point, it is shown or
The mutual coupling, direct-coupling or communication connection discussed can be through some interfaces, the indirect coupling of device or unit
It closes or communicates to connect, can be electrical property, mechanical or other forms.
The unit as illustrated by the separation member may or may not be physically separated, aobvious as unit
The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple
In network unit.It can select some or all of unit therein according to the actual needs to realize the mesh of this embodiment scheme
's.
It, can also be in addition, each functional unit in each embodiment of the application can integrate in one processing unit
It is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated list
Member both can take the form of hardware realization, can also realize in the form of software functional units.
If the integrated unit is realized in the form of SFU software functional unit and sells or use as independent product
When, it can store in a computer readable storage medium.Based on this understanding, the application realizes above-described embodiment side
All or part of the process in method can also instruct relevant hardware to complete, the computer by computer program
Program can be stored in a computer readable storage medium, and the computer program is when being executed by processor, it can be achieved that above-mentioned each
The step of a embodiment of the method.Wherein, the computer program includes computer program code, and the computer program code can
Think source code form, object identification code form, executable file or certain intermediate forms etc..The computer-readable medium can be with
It include: any entity or device, recording medium, USB flash disk, mobile hard disk, magnetic disk, light that can carry the computer program code
Disk, computer storage, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random
Access Memory), electric carrier signal, telecommunication signal and software distribution medium etc..It should be noted that the computer
The content that readable medium includes can carry out increase and decrease appropriate according to the requirement made laws in jurisdiction with patent practice, such as
It does not include electric carrier signal and telecommunication signal according to legislation and patent practice, computer-readable medium in certain jurisdictions.
The above, above embodiments are only to illustrate the technical solution of the application, rather than its limitations；Although referring to before
Embodiment is stated the application is described in detail, those skilled in the art should understand that: it still can be to preceding
Technical solution documented by each embodiment is stated to modify or equivalent replacement of some of the technical features；And these
It modifies or replaces, the spirit and scope of each embodiment technical solution of the application that it does not separate the essence of the corresponding technical solution.
Claims (10)
1. a kind of method that long distance counseling solves characterized by comprising
The first Client-initiated is received to seek help request；
The request of seeking help is that first user recommends second user based on the received；
The second user of recommendation is sent to first user, and the target second for receiving the first user selection is used
Family；
The received request of seeking help is sent to the target second user, and receives the target second user according to
The solution that request of seeking help returns；
The received solution is sent to first user.
2. the method according to claim 1, wherein the request of seeking help described based on the received is described first
User recommends the second user to include:
Extract the keyword that the received request of seeking help includes；
It is the second user that first user recommends ranking result forward according to the keyword of extraction.
3. the method according to claim 1, wherein being first use in the request of seeking help based on the received
Recommend after second user at family, further includes:
The second user is received to this recommended selection result；
The selection result based on the received judges whether it is first user and recommends second user again.
4. the method according to claim 1, wherein the method also includes:
It, will when the message of task is this time answerred questions in the confirmation for receiving the first user transmission target second user completion
The reimbursement of expense of the first user prepayment gives the target second user.
5. according to the method described in claim 4, it is characterized in that, being received described in the confirmation that first user sends working as
Target second user complete this time to answer questions task message when, by the reimbursement of expense of first user prepayment to the target the
After two users, further includes:
Receive evaluation of first user to the target second user；
Obtain first user and target second user exchanges duration；
According to the evaluation and/or exchange duration, the ranking of the target second user is updated；
The ranking of updated target second user is sent to first user.
6. the method according to claim 1, wherein the method also includes:
Receive the first Client-initiated sharing request；
The sharing request based on the received extremely refers to first user with the content share that exchanges of the target second user
Fixed place.
7. according to the method described in claim 6, it is characterized in that, the method also includes:
According to third user to the clicking rate and/or reply volume of sharing contents, the ranking of the target second user is updated；
The ranking of updated target second user is sent to first user.
8. method according to any one of claims 1 to 7, which is characterized in that the method also includes:
When the request of seeking help can not recommend second user for first user based on the received in preset duration, to institute
The problem of request of seeking help includes is stated to be marked.
9. the device that a kind of long distance counseling solves characterized by comprising
Receiving module is sought help request for receiving the first Client-initiated；
Recommending module is that first user recommends second user for the request of seeking help based on the received；
First sending module for the second user recommended to be sent to first user, and receives described first and uses
The target second user of family selection；
Second sending module for the received request of seeking help to be sent to the target second user, and receives the mesh
Mark second user is sought help according to requests the solution of return；
Third sending module, for the received solution to be sent to first user.
10. a kind of server, including memory, processor and storage can transport in the memory and on the processor
Capable computer program, which is characterized in that the processor realizes such as claim 1 to 8 times when executing the computer program
The step of one the method.
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| CN201910562776.5A CN110362745A (en) | 2019-06-26 | 2019-06-26 | A kind of method, apparatus and server of long distance counseling solution |
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Address after: Bantian street, Longgang District of Shenzhen City, Guangdong province 518000 yuan and five Avenue sign technology plant No. 1 building 4 floor Applicant after: GOLO IOV DATA TECHNOLOGY Co.,Ltd. Address before: Bantian street, Longgang District of Shenzhen City, Guangdong province 518000 yuan and five Avenue sign technology plant No. 1 building 4 floor Applicant before: GOLO IOV DATA TECHNOLOGY Co.,Ltd. |
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Application publication date: 20191022 |