CN106295103A - A kind of tele-medicine scheduled visits method and system - Google Patents

Abstract

The present invention proposes a telemedicine appointment method and system, which saves the time and effort of traveling between patients and hospitals, improves the efficiency of medical treatment, and improves the experience of seeing a doctor. The method includes connecting the TV to the Internet and logging into the telemedicine appointment system; the TV selects the appointment method and appointment doctor in the telemedicine appointment system based on the received instructions; the TV obtains the visit time returned by the telemedicine appointment system, and sends a reminder before the visit time arrives Medical consultation information; when the consultation time arrives, the TV will log into the telemedicine consultation system to realize the consultation service between the patient and the appointment doctor. Using TV as the main body of implementation, patients connect to the system to make appointments and consultations through TVs, and the TVs send reminders and consultation information before the consultation starts, which saves the patient's travel time, relieves patients' pain, improves consultation efficiency and experience, and is especially suitable for the recovery process of chronic disease patients. Consultation needs such as recovery and health care consultation.

Description

A telemedicine appointment method and system

technical field

The invention belongs to the technical field of digital medical treatment, and in particular relates to a method and system for telemedicine reservation and consultation.

Background technique

In order to seek medical treatment, patients need to go to the hospital to register first. Because there are many patients and medical resources are limited, in order to be able to register, patients usually need to go to the hospital to queue up for registration as early as possible, which increases the burden on patients who are already suffering from diseases. The pain, and the long waiting process after registration, also adds to the suffering of patients who are already suffering from diseases.

In the existing medical registration system, in order to reduce the negative impact of registration, most of them have opened an appointment registration waiting service. Patients can make an online appointment registration through smart mobile terminals, computers and the Internet, and go to the hospital to wait for a doctor within a specified time period. Patient waiting to see a doctor brings a convenient experience.

The common way to make an appointment for registration and waiting is to provide a list of doctors on the Internet and the corresponding time intervals for each doctor to visit. Patients use smart mobile terminals or computers to connect to the Internet to log in to the registration appointment system, and the doctors who need to see a doctor and their own convenience. Time period for registration. The registration appointment system will determine the average diagnosis time required for each doctor to diagnose a patient, and combine the doctor's diagnosable time interval to calculate the number of patients that the doctor can diagnose within the diagnosable time interval, and make an appointment registration After a patient chooses a doctor to see a doctor, the system will sort the patient's visit time according to the number of people registered and the order, and recommend an approximate visit time to the patient, and the patient can go to the doctor at the recommended visit time.

Although this appointment registration and waiting service can facilitate the registration and waiting of patients to a certain extent, it also has the following problems: the patient still needs to go to the hospital for treatment at the appointed time. For patients suffering from chronic diseases or recovering from diseases, it may not be necessary to go to the hospital to have an interview with the doctor, such as chronic disease patients, consultation on health care issues, etc. Energy and wasted travel and waiting time.

Contents of the invention

The invention provides a method and system for telemedicine reservation and consultation. Patients and doctors make reservations and visits through the Internet, combined with a health database, so that patients and doctors can complete consultations without face-to-face, eliminating the need for boats and vehicles between patients and hospitals. Lawton has improved the efficiency of seeing a doctor and improved the experience of seeing a doctor.

In order to solve the above-mentioned technical problems, the present invention adopts the following technical solutions to achieve:

A telemedicine appointment method is proposed, including: connecting the TV to the Internet and logging into the telemedicine appointment system; the TV selects an appointment method and an appointment doctor in the telemedicine appointment system based on received instructions; the TV acquires the remote The medical appointment system returns the visit time, and before the visit time arrives, a reminder message is issued; when the visit time arrives, the TV logs into the telemedicine visit system to realize the communication between the patient and the appointment doctor. Medical service.

Further, before the arrival of the consultation time, the method includes: the TV receives input of the patient's condition data; the TV connects to the Internet, accesses a health database, and transmits the condition data to the health database, so that The health database stores the medical condition data; the implementation of the consultation service between the patient and the appointment doctor specifically includes: the appointment doctor consults the patient based on the medical condition data.

Further, the reservation method is divided into a queuing reservation method and a fixed time period reservation method.

Further, after selecting an appointment method and making an appointment with a doctor, the method further includes: logging into the payment system on the TV, and paying for an appointment fee and/or a doctor visit fee.

Further, during or after the outpatient service, the method further includes: the telemedicine outpatient system records outpatient information, and establishes an outpatient evaluation system; and/or, the telemedicine outpatient system records complaint information to patients, and establishes outpatient assessment system. complaint system.

Further, the TV sends out the medical reminder information, specifically: when the TV is turned on, the TV sends out the medical reminder information in the form of sound or display; or, the TV sends the medical reminder information It is sent to the smart home terminal interconnected with it, and the smart home terminal sends out the reminder message.

A telemedicine appointment system is proposed, which includes a TV and a telemedicine appointment system, and also includes an input device and a telemedicine appointment system; the TV is connected to the Internet to log in to the telemedicine appointment system; the input device is used to send to the TV Input instructions so that the TV selects an appointment method and an appointment doctor in the telemedicine appointment system based on the received instructions; the TV obtains the visit time returned by the telemedicine appointment system, and , send out a reminder to see a doctor; when the time for seeing a doctor arrives, the TV logs into the telemedicine system for seeing a doctor, so as to realize the seeing a doctor service between a patient and the doctor who made an appointment.

Further, the remote medical appointment system also includes a health database; the TV receives the patient's condition data input, and connects to the Internet to access the health database, and transmits the condition data to the health database, so that the The health database stores the condition data; the telemedicine consultation system is also used to access the health database and consult the patient based on the condition data.

Further, the telemedicine appointment system also includes a payment system, an assessment system and/or a complaint system; the payment system is used to log in to the TV and pay for appointment fees and/or consultation fees; the assessment system is based on The medical consultation information recorded by the telemedicine consultation system is established; the complaint system is established based on the patient complaint information recorded by the telemedicine consultation system.

Further, the remote medical appointment system also includes a smart home terminal; the smart home terminal is interconnected with the TV; the TV sends the reminder information to the smart home terminal, and the smart home terminal Send out the reminder to see a doctor.

Compared with the prior art, the advantages and positive effects of the present invention are: in the telemedicine appointment method and system proposed in the embodiment of the present invention, after the TV is connected to the Internet, log in to the telemedicine appointment system, select the appointment method and the appointment doctor for consultation Make an appointment, after the appointment is completed, the TV will record the scheduled visit time, and before the visit time arrives, the TV will send a reminder of the appointment information, such as displaying the appointment information in the form of OSD, or sending out reminders in the form of sound, etc., patients can follow the reminder in time Prepare for the consultation, and when the consultation time arrives, use the TV to connect to the telemedicine consultation system, and consult with the scheduled doctor who is also connected to the telemedicine consultation system, so as to realize the telemedicine appointment and consultation through TV; during the consultation process, the appointment doctor In addition to conducting Internet-based voice or screen-based consultations with patients, it is also possible to make a diagnosis of the patient’s condition based on the patient’s condition data entered into the health database in advance, or to propose health care suggestions, etc. The data can be the result of hospital testing data or Patients use the data detected by home medical testing equipment by themselves; the above realizes that patients and doctors can complete medical consultations without face-to-face, which saves patients from traveling to the hospital and improves the efficiency of medical treatment. Medical information improves the patient experience.

Other features and advantages of the present invention will become more apparent after reading the detailed description of the embodiments of the present invention in conjunction with the accompanying drawings.

Description of drawings

Fig. 1 is the flow chart of the telemedicine appointment method method proposed by the embodiment of the present invention;

Fig. 2 is a block diagram of a telemedicine appointment system proposed by an embodiment of the present invention.

detailed description

The idea of the telemedicine reservation method and system proposed by the embodiment of the present invention is to make the TV widely used in the home as the implementation subject of the telemedicine consultation. In advance, the TV will send out reminders and log in to the telemedicine consultation system at the time of consultation so that the patient can have a remote consultation with the appointment doctor; this remote consultation method not only saves the patient's travel time and reduces the pain of the patient, but also simplifies the consultation process and can improve consultation. Efficiency, especially suitable for consultation needs such as recovery in the recovery process of patients with chronic diseases and health care consultation, to improve patients' experience in seeing a doctor.

The telemedicine appointment system and the telemedicine consultation system here may be two separate systems, an integrated telemedicine appointment system, or a system with affiliation, which is not limited by the embodiment of the present application.

The specific implementation manners of the present invention will be further described in detail below in conjunction with the accompanying drawings.

As shown in Figure 1, it is a flow chart of the telemedicine appointment medical treatment method proposed by the embodiment of the present invention, including the following steps:

Step S11: The TV is connected to the Internet, and the telemedicine reservation system is logged in.

As a popular terminal device in the home, TV has realized the function of surfing the Internet, especially smart TV, the development of network bandwidth has ensured the data transmission demand of large data volume. Therefore, in the embodiment of the present invention, the TV is applied to the telemedicine appointment system , use the TV to log in to the telemedicine appointment system to make an appointment.

Step S12: The TV selects an appointment method and an appointment doctor in the telemedicine appointment system based on the received instruction.

Instructions are sent to the TV by remote controllers, keyboards, or smart mobile terminals interconnected with the TV. When the TV is logged into the telemedicine appointment system, the telemedicine appointment system will display the system application interface on the TV display interface and provide appointment options for patients to choose. The appointment options here include appointment methods and appointment doctors, etc. Other helpful Options for fulfilling appointments.

According to their own situation and the actual situation provided by the system, patients choose the appointment method and doctor appointment. The difficulty of making an appointment is that the doctor’s time for each diagnosis is not fixed, which brings great uncertainty to the patient, but if the appointment time is prolonged or fixed, it will cause a waste of doctor’s resources. For this situation , the reservation method proposed by the embodiment of the present invention includes two methods of fixed time period reservation and queuing reservation, so as to allow the reserved patients to enjoy telemedicine consultation and consultation services on time as much as possible.

Appointment for a fixed time period is set as an exclusive service. After a patient makes an appointment successfully, other patients cannot enjoy the consultation service of the same doctor during the time period of the patient's appointment; No other patients can be arranged during the time period.

Queuing appointments, set as flexible service, users receive consultation services from doctors one by one in order, but the time period is limited, the purpose of setting is to make full use of the doctor's spare time, because some patients have a short visit time, in The rest of the appointment time period can provide consultation services for other queued patients.

Based on the above two reservation methods, the embodiment of the present invention also proposes a corresponding payment method. That is to say, the TV connected to the Internet is logged into the payment system, and fees are paid for different reservation methods. For example, for the appointment method of fixed time period, the appointment fee and service fee are charged, and the service fee is relatively high; the appointment fee is the fee that must be paid after the appointment is successful in the telemedicine appointment system, which occurs before the consultation, even if the patient fails to telemedicine in time. Consultation, the fee will not be refunded; and since this time period is exclusively monopolized by the appointment patient, the service fee must also be paid before the consultation. For the queuing appointment method, the appointment fee must be paid after the appointment is successful and before the consultation occurs, but the service fee can be paid in advance, part or all, or not paid according to the credit situation, and the remaining part is paid after the consultation. Or a part of the actual visit time will be refunded at the end of the appointment time period, etc. This design can encourage patients to communicate with the appointment doctor as soon as possible and clearly end the telemedicine consultation as soon as possible, and the free time can be used for other patients to consult with the doctor.

For the queuing appointment method, if the patient closes the telemedicine appointment system or turns off the TV during the queuing process, the queuing appointment will be automatically cancelled.

Step S13: The TV obtains the visit time returned by the telemedicine appointment system, and sends a reminder message before the visit time arrives.

After the patient successfully makes an appointment by using the TV to log in to the telemedicine appointment system, the telemedicine appointment system will return the appointment time of the patient, or the TV will actively obtain the visit time recorded in the telemedicine appointment system and record the visit time. Before arriving, the TV sends out a reminder to remind the patient to consult a doctor.

The medical reminder information can be image display, text display or sound reminder. For example, if the patient is watching a TV program, the TV will display information through OSD (on-screen display screen menu information), including text, images, etc., ten minutes before the arrival of the consultation time, to remind the patient that the consultation time is about to arrive, or the consultation starts There is still time left, or there are still several patients waiting for treatment, etc., and when five minutes before the treatment time arrives, in addition to the OSD display reminder, it also combines sound, music and other reminders to remind patients to visit the doctor in time.

The present invention also proposes a reminder method for reminding medical information, which is to use a smart home terminal interconnected with a TV, such as a computer, a smart phone, a refrigerator, an air conditioner, etc., and the TV sends a reminder signal to the smart home terminal, and the smart home terminal sends out a reminder Medical information, such as voice reminders from electronic alarm clocks, or reminders from smartphones to patients through phone calls or text messages, so that patients can receive reminders even if they are not in the house, and prepare for remote consultation before returning to the TV.

Step S14: When the consultation time arrives, the TV logs into the telemedicine consultation system to realize the consultation service between the patient and the appointment doctor.

When the consultation time is up, the TV will end the current TV broadcast, connect and switch to the telemedicine consultation system. At this time, doctors also connect to the telemedicine consultation system through their terminals, such as computers and TVs. Thus, patients Doctors who make appointments with doctors can conduct remote consultations based on the telemedicine consultation system.

The above-mentioned appointment and consultation are based on the pre-registration of the patient in the telemedicine appointment system. Since the telemedicine appointment system is a public resource, in consideration of public information security, patients need to register an account and do not waste resources at will. Patients can associate account information with their own TVs, so that when patients register for the system, they do not need to enter account information for subsequent use. The account adopts the real-name system, and identity verification is required; at the same time, in order to pay the fee, the patient also needs to open a registered payment account.

When telemedicine visits, what is realized is a remote consultation between the patient and the appointment doctor. This remote communication can be limited to voice, and can also be combined with screen display, so that the appointment doctor can keep abreast of the patient's physical condition and make a diagnosis. Patients can also use their own condition data detected in other hospitals or collected at home using home testing settings, such as ECG detectors, to access the health database through the TV to connect to the Internet between consultations. It is sent to the health database and stored by the health database; the purpose of the health database is to establish a medical condition data file for the patient after the patient registers, and store the medical condition data entered by the patient. The health database retrieves the patient's condition data, and makes a reasonable diagnosis of the patient's physical condition based on the consultation content and condition data; the appointment doctor can also retrieve medical knowledge from the local database and show it to the patient, explaining the pathology This method can improve the patient's consultation experience, enhance the trust between the patient and the doctor, properly resolve the patient's worries, and help the recovery of the patient's condition.

After the queuing appointment time length is limited, if the patient does not finish the consultation within the appointment time, the telemedicine consultation system will forcibly switch the account to the account of the next appointment patient, so as to avoid the waiting time of the subsequent patients being too long, and the interrupted patients can If you choose to continue queuing, if the subsequent patient consultation ends early, it will switch to the patient's account to continue the unfinished consultation. This method of queuing up to make an appointment is more suitable for people who are on vacation at home, recuperating, health care, and recovering from chronic diseases. The time is flexible and the cost can be relatively low.

In the telemedicine appointment method proposed in the embodiment of the present invention, the telemedicine consultation system can record and video the whole process during the consultation process, which facilitates the establishment of a consultation assessment system and evaluates the doctor's consultation. For example, if within the appointment time, the appointment doctor fails the appointment, or provides non-professional information consultation during the consultation process, or disrespects the patient, etc., it will be recorded in the assessment system, and the patient can rate the service quality after the consultation, or Make reports, etc., to realize the supervision and control of service quality. For the behavior restriction of patients, the telemedicine consultation system records the behavior complaint information of doctors to patients, establishes a complaint system, and restricts patients from making troubles unreasonably and making excessive and inappropriate words during the consultation process. Measures such as its account do not allow it to initiate new appointments and even initiate legal action over its actions.

Based on the telemedicine appointment method proposed above, the embodiment of the present invention also proposes a telemedicine appointment system, as shown in Figure 2, the system includes a TV 21, a telemedicine appointment system 22, a telemedicine appointment system 23 and an input device 24; Wherein, the telemedicine reservation system 22 and the telemedicine consultation system 23 may be the same system, or two separate systems.

The TV 21 is connected to the Internet and logs into the telemedicine reservation system 22; the input device 24 is used to input instructions to the TV 21, so that the TV 21 selects an appointment method and an appointment doctor in the telemedicine reservation system 22 based on the received instructions; The medical appointment system 22 returns the visit time, and before the visit time arrives, it sends a reminder message; when the visit time arrives, the TV 21 logs into the telemedicine visit system 23, so as to realize the visit service between the patient and the appointment doctor.

The remote medical appointment system proposed by the implementation of the present invention also includes a health database 25; the TV 21 receives the patient's condition data input, and connects to the Internet to access the health database 25, and transmits the condition data to the health database 25, so that the health database 25 stores the condition data ; The telemedicine consultation system 23 can access the health database 25 during the consultation process, so that the appointment doctor can consult the patient based on the condition data.

The remote medical appointment system proposed by the implementation of the present invention also includes a payment system 26, an assessment system 27 and/or a complaint system 28; a payment system 26, which is used to log in to the TV 21 and pay for an appointment fee and/or a consultation fee; an assessment system 27, based on The medical consultation information recorded by the telemedicine consultation system 23 is established; the complaint system 28 is established based on the patient complaint information recorded by the telemedicine consultation system 23 .

The remote medical appointment system proposed by the present invention also includes a smart home terminal 29; the smart home terminal 29 is interconnected with the TV 21; the TV 21 sends reminder information to the smart home terminal 29, and the smart home terminal 29 sends out reminder information.

The specific working method of the telemedicine appointment system has been described in detail and will not be repeated here.

As mentioned above, in the telemedicine appointment method and system proposed by the embodiment of the present invention, after the TV is connected to the Internet, log in to the telemedicine appointment system to make an appointment, and the TV sends out a reminder message before the appointment time, and the patient uses the TV to log in to the telemedicine appointment in time according to the reminder The system can carry out remote consultation with doctors, and realize telemedicine appointments and consultations through TV. During the consultation process, doctors can not only understand the patient's condition through voice and screen, but also combine the patient's condition data in the health database to make a reasonable diagnosis or Putting forward health-preserving suggestions, etc., saves patients the time and effort of traveling to the hospital, improves the efficiency and experience of seeing a doctor; and uses the assessment system, complaint system, etc. to constrain and improve the system; the introduction of smart home terminals diversifies the doctor's visits The way of reminding further improves the patient's experience of seeing a doctor; the two ways of making an appointment at a fixed time period and queuing up an appointment provide patients with more flexible and diverse ways to make an appointment for a doctor; the health database can save the patient's long-term condition data and Progress or health conditioning provides strong data support.

Claims (10)

1. A telemedicine appointment method, characterized in that, comprising: Connect the TV to the Internet and log in to the telemedicine appointment system; The TV selects an appointment method and an appointment doctor in the telemedicine appointment system based on the received instruction; The TV obtains the visit time returned by the telemedicine appointment system, and sends a reminder message before the visit time arrives; When the time for seeing a doctor arrives, the TV logs into the telemedicine system for seeing a doctor, so as to realize the seeing service between the patient and the appointment doctor. 2. The telemedicine appointment method according to claim 1, characterized in that, before the arrival of the consultation time, the method comprises: The TV receives the patient's condition data input; The TV is connected to the Internet, accesses a health database, and transmits the condition data to the health database, so that the health database stores the condition data; The implementation of the consultation service between the patient and the appointment doctor specifically includes: the appointment doctor consults the patient based on the medical condition data. 3 . The telemedicine appointment method according to claim 1 , wherein the appointment methods are divided into queuing appointment method and fixed time period appointment method. 4 . 4. The telemedicine appointment method according to claim 1, characterized in that, after selecting the appointment method and appointment doctor, the method further comprises: The TV logs into the payment system to pay the appointment fee and/or the doctor fee. 5. The telemedicine appointment method according to claim 1, characterized in that, during or after the consultation service, the method further comprises: The telemedicine visit system records visit information and establishes a visit assessment system; and/or, the telemedicine visit system records complaint information to patients and establishes a visit complaint system. 6. The telemedicine appointment service method according to claim 1, characterized in that, the TV sends a reminder message, specifically: When the TV is turned on, the TV sends out the medical reminder information in the form of sound or display; or, The TV sends the reminder information to the connected smart home terminal, and the smart home terminal sends the reminder information. 7. A telemedicine appointment system, comprising a television and a telemedicine appointment system, characterized in that it also includes an input device and a telemedicine appointment system; Connect the TV to the Internet and log in to the telemedicine reservation system; The input device is used to input instructions to the TV, so that the TV selects an appointment method and an appointment doctor in the telemedicine appointment system based on the received instructions; The TV obtains the visit time returned by the telemedicine appointment system, and sends a reminder message before the visit time arrives; When the time for seeing a doctor arrives, the TV logs into the telemedicine system for seeing a doctor, so as to realize the seeing service between the patient and the appointment doctor. 8. The telemedicine appointment system according to claim 7, wherein the telemedicine appointment system also includes a health database; The TV receives the input of the patient's condition data, connects to the Internet to access the health database, and transmits the condition data to the health database, so that the health database stores the condition data; The remote medical consultation system is also used for accessing the health database, and consulting the patient based on the medical condition data. 9. The telemedicine appointment system according to claim 7, wherein the telemedicine appointment system also includes a payment system, an assessment system and/or a complaint system; The payment system is used to log in to the TV and pay for appointment fees and/or medical consultation fees; The assessment system is established based on the medical consultation information recorded by the telemedicine consultation system; The complaint system is established based on the patient's complaint information recorded in the telemedicine consultation system. 10. The telemedicine appointment system according to claim 7, wherein the telemedicine appointment system also includes a smart home terminal; The smart home terminal is interconnected with the TV; The TV sends the reminder information to the smart home terminal, and the smart home terminal sends the reminder information.