CN110291759A - 一种任务的管理方法及系统 - Google Patents

一种任务的管理方法及系统 Download PDF

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Publication number
CN110291759A
CN110291759A CN201680091384.XA CN201680091384A CN110291759A CN 110291759 A CN110291759 A CN 110291759A CN 201680091384 A CN201680091384 A CN 201680091384A CN 110291759 A CN110291759 A CN 110291759A
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task
case
management system
chat
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CN110291759B (zh
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谢德意
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Shenzhen Wade Innvoation Information Co ltd
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Shenzhen Wade Innvoation Information Co ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06316—Sequencing of tasks or work
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]

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  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Theoretical Computer Science (AREA)
  • Economics (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Tourism & Hospitality (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Game Theory and Decision Science (AREA)
  • Educational Administration (AREA)
  • Development Economics (AREA)
  • Data Mining & Analysis (AREA)
  • Artificial Intelligence (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Computational Linguistics (AREA)
  • General Health & Medical Sciences (AREA)
  • General Engineering & Computer Science (AREA)
  • Health & Medical Sciences (AREA)
  • Computer Hardware Design (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

一种任务的管理方法和任务的管理系统，包括如下步骤：读取聊天记录(S120)；提取所述聊天记录中的聊天条目，所述聊天条目包括任务识别标识和案件识别标识(S140)；筛选所述任务识别标识，获得任务启动标识；根据所述案件识别标识在所述案件管理系统中查找对应的案件；根据所述任务启动标识在所述案件管理系统中的所述案件中生成对应的任务(160)；将所述聊天记录与对应的所述任务进行关联处理。通过这种方式，将传统的人工新建任务的方式更改成智能生成任务方式，简化用户操作，提升工作效率。

Description

PCT国内申请，说明书已公开。

Claims (1)

  1. PCT国内申请，权利要求书已公开。
CN201680091384.XA 2016-12-06 2016-12-06 一种任务的管理方法及系统 Active CN110291759B (zh)

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Application Number Priority Date Filing Date Title
PCT/CN2016/108741 WO2018102993A1 (zh) 2016-12-06 2016-12-06 一种任务的管理方法及系统

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CN110291759A true CN110291759A (zh) 2019-09-27
CN110291759B CN110291759B (zh) 2022-02-18

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Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111708811A (zh) * 2020-05-27 2020-09-25 北京嗨学网教育科技股份有限公司 访客数据管理方法、装置、电子设备以及存储介质
CN113285868A (zh) * 2021-04-29 2021-08-20 上海掌门科技有限公司 任务生成方法、设备以及计算机可读介质
CN113570401A (zh) * 2021-06-18 2021-10-29 北京房江湖科技有限公司 用户回访管理方法、存储介质及程序产品
CN113741754A (zh) * 2021-09-14 2021-12-03 北京字跳网络技术有限公司 任务创建方法、装置、电子设备和计算机可读存储介质
CN113992611A (zh) * 2021-08-30 2022-01-28 北京百度网讯科技有限公司 一种任务信息管理方法、装置、设备及存储介质

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2003081871A1 (en) * 2002-03-27 2003-10-02 First Hop Ltd. System and method for managing messaging services
CN101166158A (zh) * 2006-06-19 2008-04-23 丁力 一种关联任务和客户交流记录的系统
CN102468979A (zh) * 2010-11-12 2012-05-23 国际商业机器公司 关联联系信息的工作管理系统及其方法
CN104410562A (zh) * 2014-11-19 2015-03-11 成都实景信息技术有限公司 一种能够与业务进行关联的即时信息处理方法
CN105844447A (zh) * 2015-02-04 2016-08-10 华美宏道公司 用于管理任务的系统和方法
CN106168950A (zh) * 2015-05-15 2016-11-30 微软技术许可有限责任公司 管理从通信和内容中提取的承诺和请求

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106059895A (zh) * 2016-04-25 2016-10-26 上海云睦网络科技有限公司 协同任务生成方法、装置和系统

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2003081871A1 (en) * 2002-03-27 2003-10-02 First Hop Ltd. System and method for managing messaging services
CN101166158A (zh) * 2006-06-19 2008-04-23 丁力 一种关联任务和客户交流记录的系统
CN102468979A (zh) * 2010-11-12 2012-05-23 国际商业机器公司 关联联系信息的工作管理系统及其方法
CN104410562A (zh) * 2014-11-19 2015-03-11 成都实景信息技术有限公司 一种能够与业务进行关联的即时信息处理方法
CN105844447A (zh) * 2015-02-04 2016-08-10 华美宏道公司 用于管理任务的系统和方法
CN106168950A (zh) * 2015-05-15 2016-11-30 微软技术许可有限责任公司 管理从通信和内容中提取的承诺和请求

Cited By (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111708811A (zh) * 2020-05-27 2020-09-25 北京嗨学网教育科技股份有限公司 访客数据管理方法、装置、电子设备以及存储介质
CN113285868A (zh) * 2021-04-29 2021-08-20 上海掌门科技有限公司 任务生成方法、设备以及计算机可读介质
CN113285868B (zh) * 2021-04-29 2022-10-04 上海掌门科技有限公司 任务生成方法、设备以及计算机可读介质
CN113570401A (zh) * 2021-06-18 2021-10-29 北京房江湖科技有限公司 用户回访管理方法、存储介质及程序产品
CN113992611A (zh) * 2021-08-30 2022-01-28 北京百度网讯科技有限公司 一种任务信息管理方法、装置、设备及存储介质
CN113741754A (zh) * 2021-09-14 2021-12-03 北京字跳网络技术有限公司 任务创建方法、装置、电子设备和计算机可读存储介质
WO2023040833A1 (zh) * 2021-09-14 2023-03-23 北京字跳网络技术有限公司 任务创建方法、装置、电子设备和计算机可读存储介质

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