CN110288190A - Event notification method, event notification server, storage medium and device - Google Patents
Event notification method, event notification server, storage medium and device Download PDFInfo
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- CN110288190A CN110288190A CN201910427747.8A CN201910427747A CN110288190A CN 110288190 A CN110288190 A CN 110288190A CN 201910427747 A CN201910427747 A CN 201910427747A CN 110288190 A CN110288190 A CN 110288190A
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/063—Operations research, analysis or management
- G06Q10/0635—Risk analysis of enterprise or organisation activities
Abstract
The invention discloses event notification method, event notification server, storage medium and devices.Event tag corresponding with default tag types will be extracted in the present invention from event information, corresponding risk class is determined according to event tag, corresponding event notification strategy is determined according to risk class, and event notice is carried out to user by event notification strategy.Significantly, the present invention can come centrality handle the event information encountered by the operation system handled based on big data, the risk class of differentiation will be also set for different event and then the event notification strategy of differentiation is set, also event notice effectively can be carried out to business personnel, it can be seen that, event handling efficiency is improved by the notice operation of automation, to solve the lower technical problem for the treatment of effeciency in event handler procedure.
Description
Technical field
The present invention relates to event notification technique field more particularly to event notification method, event notification server, storage Jie
Matter and device.
Background technique
As the electronicalization process of business handling mode is constantly accelerated, when handling related service, user can directly pass through
The user terminals such as cell phone or PC handle related service, and the server in business side backstage will be responsive to user
The command information that the user terminal of operation is initiated, by continuous between the user terminal of user's operation and the server of business side
Interaction can finishing service handle.
But the problem of the midway of business handling may emerge various types, for example, user's operation problem and soft
Part (Application, App) code failure problems etc..In order to solve these problems, it may be desirable to multiple departments, business side
Business personnel completes to cooperate with.
In view of different departments business personnel with regard to same problem come when organizing work, may there is communication efficiency compared with
Low obstacle.Moreover, multiple service links may be divided into when processing problem, so, different business personnels can may also be in
Different service links, this also causes influence to the propulsion of event.
As it can be seen that in the treatment process of event will appear the lower technical problem for the treatment of effeciency more.
Above content is only used to facilitate the understanding of the technical scheme, and is not represented and is recognized that above content is existing skill
Art.
Summary of the invention
The main purpose of the present invention is to provide event notification method, event notification server, storage medium and device, purports
The lower technical problem for the treatment of effeciency in solving event handler procedure.
To achieve the above object, the present invention provides a kind of event notification method, and the event notification method includes following step
It is rapid:
Obtain event information；
Event tag corresponding with default tag types is extracted from the event information；
Corresponding risk class is determined according to the event tag；
Determine corresponding event notification strategy according to the risk class, and by the event notification strategy to user into
Act part notice.
Preferably, the default tag types include that predeterminable event describes label；
It is described that event tag corresponding with default tag types is extracted from the event information, comprising:
Each Feature Words are determined from the event information；
Understand that model chooses target signature word from the Feature Words by default machine reading, by the target signature word
The corresponding event tag of label is described as with the predeterminable event.
Preferably, described to understand that model chooses target signature word from the Feature Words by default machine reading, by institute
Target signature word is stated as with the predeterminable event and describes the corresponding event tag of label, comprising:
Understand that model determines the corresponding word embedding information of the Feature Words by default machine reading, and according to described default
Event description label determines corresponding description embedding information；
Calculate separately the degree of correlation between institute's predicate embedding information and the description embedding information；
The target degree of correlation is chosen from the degree of correlation, and determination is corresponding with the target degree of correlation from the Feature Words
Target signature word, the corresponding event tag of label is described using the target signature word as with the predeterminable event.
Preferably, the acquisition event information, comprising:
Script, which is crawled, by default network determines default address set；
It is detected in the default address set according to the preset detection period with the presence or absence of new network address to be crawled；
When in the presence of new when crawling network address, data carried out to new network address to be crawled and crawl operation, to crawl event
Information.
Preferably, described when in the presence of new when crawling network address, data to be carried out to new network address to be crawled and crawl operation, with
Crawl event information, comprising:
It is new wait crawl in network address with the presence or absence of pending operation when crawling network address, being checked in the presence of new；
When there are the pending operation, script is crawled based on the default network and triggers the pending operation, with
Hiding information corresponding with the pending operation is crawled, and using the hiding information as event information.
Preferably, described that corresponding event notification strategy is determined according to the risk class, and notified by the event
Strategy carries out event notice to user, comprising:
Corresponding event notification strategy is determined according to the risk class；
When the event notification strategy is the first notification strategy, determination is corresponding to be received with first notification strategy
Email address and telephone number to be notified；
Circular mail corresponding with the event information is generated, with being sent to the mailbox to be received by the circular mail
Location；
Dial the telephone number to be notified, with it is described wait notify the talking state between telephone number to connect shape
Default notification audio is played when state.
Preferably, it is described corresponding event notification strategy is determined according to the risk class after, the event notice side
Method further include:
The corresponding notice period is determined according to the risk class, and records the currently processed duration of the event information；
The currently processed duration is compared with the notice period, to obtain comparison result；
Strategy starting information corresponding with the event notification strategy is generated according to the comparison result；
It is described to generate circular mail corresponding with the event information, the circular mail is sent to the postal to be received
Case address, comprising:
Judge in the strategy starting information whether to include default mail notification information；
When including the default mail notification information, circular mail corresponding with the event information is generated, it will be described
Circular mail is sent to the email address to be received；
It is described to dial the telephone number to be notified, with described wait notify that the talking state between telephone number is to connect
Default notification audio is played when logical state, comprising:
Judge in the strategy starting information whether to include predetermined telephone notification information；
When including the predetermined telephone notification information, dial the telephone number to be notified, with described wait notify
Talking state between telephone number plays default notification audio when being on-state.
In addition, to achieve the above object, the present invention also proposes a kind of event notification server, the event notification server
Including memory, processor and it is stored in the event notification procedure that can be run on the memory and on the processor, institute
State the step of event notification procedure is arranged for carrying out event notification method as described above.
In addition, to achieve the above object, the present invention also proposes a kind of storage medium, event is stored on the storage medium
The step of advising process, the event notification procedure realizes event notification method as described above when being executed by processor.
In addition, to achieve the above object, the present invention also proposes a kind of event notification means, the event notification means packet
It includes:
Event obtains module, for obtaining event information；
Label determining module, for extracting event tag corresponding with default tag types from the event information；
Risk determining module, for determining corresponding risk class according to the event tag；
Event notification module for determining corresponding event notification strategy according to the risk class, and passes through the thing
Part notification strategy carries out event notice to user.
Event tag corresponding with default tag types will be extracted in the present invention from event information, it is true according to event tag
Fixed corresponding risk class determines corresponding event notification strategy according to risk class, and by event notification strategy to user
Carry out event notice.It is apparent that the risk class of differentiation will be arranged for different event and then be provided with differentiation by the present invention
Event notification strategy, and then event notice effectively can be carried out to business personnel, it is seen then that it is mentioned by the notice operation of automation
High event handling efficiency, to solve the lower technical problem for the treatment of effeciency in event handler procedure.
Detailed description of the invention
Fig. 1 is the event notification server structural schematic diagram for the hardware running environment that the embodiment of the present invention is related to；
Fig. 2 is the flow diagram of event notification method first embodiment of the present invention；
Fig. 3 is the flow diagram of event notification method second embodiment of the present invention；
Fig. 4 is the flow diagram of event notification method 3rd embodiment of the present invention；
Fig. 5 is the flow diagram of event notification method fourth embodiment of the present invention；
Fig. 6 is the structural block diagram of event notification means first embodiment of the present invention.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
Referring to Fig.1, Fig. 1 is that the event notification server structure for the hardware running environment that the embodiment of the present invention is related to is shown
It is intended to.
As shown in Figure 1, the event notification server may include: processor 1001, such as CPU, communication bus 1002 is used
Family interface 1003, network interface 1004, memory 1005.Wherein, communication bus 1002 is for realizing the company between these components
Connect letter.User interface 1003 may include display screen (Display), and optional user interface 1003 can also include having for standard
Line interface, wireless interface, the wireline interface for user interface 1003 can be USB interface in the present invention.Network interface 1004
It may include optionally standard wireline interface and wireless interface (such as WI-FI interface).Memory 1005 can be high-speed RAM and deposit
Reservoir is also possible to stable memory (non-volatile memory), such as magnetic disk storage.Memory 1005 is optional
The storage device that can also be independently of aforementioned processor 1001.
It will be understood by those skilled in the art that structure shown in Fig. 1 does not constitute the restriction to event notification server,
It may include perhaps combining certain components or different component layouts than illustrating more or fewer components.
As shown in Figure 1, as may include that operating system, network are logical in a kind of memory 1005 of computer storage medium
Believe module, Subscriber Interface Module SIM and event notification procedure.
In event notification server shown in Fig. 1, network interface 1004 is mainly used for connecting other servers, and described
Other servers carry out data communication；User interface 1003 is mainly used for connecting peripheral hardware；The event notification server passes through place
Reason device 1001 calls the event notification procedure stored in memory 1005, and executes event notice side provided in an embodiment of the present invention
Method.
Based on above-mentioned hardware configuration, the embodiment of event notification method of the present invention is proposed.
It is the flow diagram of event notification method first embodiment of the present invention referring to Fig. 2, Fig. 2.
In the first embodiment, the event notification method the following steps are included:
Step S10: event information is obtained.
In the concrete realization, if user may grasped by operating certain business App on cell phone come transacting business
It is encountered during making various types of using problem.If each is known as a type of event using problem, event is such as
There are user operation case and App code event of failure etc..
It is understood that in order to handle a plurality of types of events listed above, it can be logical by executing subject, that is, event
The notice operation for carrying out event server automatedly is known, for example, if the solution of certain event needs successively by way of developer, production
Product manager and operation maintenance personnel, then event notification server will successively notify developer, product manager and operation maintenance personnel, with
The propulsion progress for efficiently managing the event, systematically improves event handling efficiency.So one can be constructed based on big data
The operation system of processing with carrying out centrality and differentiation come handle event notice operation, can effectively manage all things
Part.
Step S20: event tag corresponding with default tag types is extracted from the event information.
It should be understood that after getting certain event information, for example, the content of the event information is " in January, 2019
8 thirty of morning on the 24th, Chen user open an account unsuccessfully when the App of bank is sold in registration directly to households；During binding bank card, mention
Show reserved cell-phone number mistake ", then it will first be that the event information stamps corresponding label, in order to determine the risk of the event information
Grade, personnel notify order and advice method etc..
In the concrete realization, there are multiple types for label, for example, default tag types have preset data number label, thing
Part describes label, event topic label, event type label, upper journalist's label and reports time tag etc..Wherein, present count
According to the number information that number label is successively made of System Number, month in time, current time and 2 random numbers, for example,
(FSC) (20190113) (0930) (09), i.e. FSC20190113093009 are had in preset data number label.
Step S30: corresponding risk class is determined according to the event tag.
It is understood that can be different event tags after the event tag for determining the above-mentioned event information enumerated
The corresponding risk class of the preparatory typing of content, risk class can control in the follow-up process the event information event notify plan
Slightly, the duration size in notice period and event handling process etc..
In the concrete realization, the dangerous grade of pre-set risk class, menace level, important level, slight grade
And small five ranks of grade.
It should be understood that in addition, can also determine risk corresponding with event tag etc. by keyword match model
Grade.For example, in keyword match model can prespecified keyword corresponding with danger classes, for example, type of transaction, he manage it card
It supplements with money, current row card is supplemented with money, he manages it, and card is withdrawn deposit, current row card withdraws deposit, applies to purchase, redeeming, telephone recharge and flow are supplemented with money；Regulation with
The corresponding keyword of menace level, for example, registration class (register, tie up card and authentication etc.) and class of opening an account；Regulation with it is important etc.
The corresponding keyword of grade, for example, modification class (modification cell-phone number and upload pictures etc.)；Provide key corresponding with slight grade
Word, for example, query information, consultation service, displaying class and data acquisition etc..And including the pass of some grade in event tag
When key word, which can be classified as to the grade.
Step S40: corresponding event notification strategy is determined according to the risk class, and passes through the event notification strategy
Event notice is carried out to user.
It in the concrete realization, include mail notification strategy and Advise By Wire strategy, mail notification plan in event notification strategy
Mail will slightly be automatically generated and be sent to corresponding business personnel and carry out event notice, Advise By Wire strategy is corresponding by automatic dialing
Business personnel number and play default notification audio and carry out event notice.Moreover, the corresponding event of different risk class
Notification strategy is different, for example, simultaneously including mail notification plan in dangerous, the serious and corresponding event notification strategy of important level
It include mail notification strategy in the corresponding event notification strategy of slight and small grade slightly with Advise By Wire strategy.Pass through area
Not Hua advice method difference, can effectively control event seriousness.
It is understood that if the risk class of the above-mentioned event information enumerated is small grade, event notification strategy
In include mail notification strategy, mail will be automatically generated and be sent to corresponding business personnel.
Event tag corresponding with default tag types will be extracted in the present embodiment from event information, according to event tag
Determine corresponding risk class, corresponding event notification strategy determined according to risk class, and by event notification strategy to
Family carries out event notice.It is apparent that the risk class of differentiation will be arranged for different event and then be provided with difference for the present embodiment
The event notification strategy of change, and then event notice effectively can be carried out to business personnel, it is seen then that it is grasped by the notice of automation
Event handling efficiency is improved, to solve the lower technical problem for the treatment of effeciency in event handler procedure.
It is the flow diagram of event notification method second embodiment of the present invention referring to Fig. 3, Fig. 3, based on shown in above-mentioned Fig. 2
First embodiment, propose the second embodiment of event notification method of the present invention.
In second embodiment, the default tag types include that predeterminable event describes label.
It is understood that in order to determine the corresponding risk class of event information, based on tag types there are a variety of,
For example, preset data number label will based on System Number existing in event information, month in time and current time etc. come
It generates, and event description label can understand (MachineReading Comprehension) model next life using machine reading
At.
Certainly, other kinds of label can also all using or the reading of the certain applications machines understand model and generate.
In the concrete realization, if the content of event information is that " in 8 thirty of morning on January 24th, 2019, Chen user is being infused
When volume sells the App of bank directly to households, open an account unsuccessfully；During binding bank card, reserved cell-phone number mistake is prompted ", then using pre-
If machine reading understand can get after model predeterminable event describe the corresponding event tag of label be " Chen user opens an account unsuccessfully,
Reason is reserved cell-phone number mistake ".
The step S20, comprising:
Step S201: each Feature Words are determined from the event information.
It is understood that word segmentation processing first can be carried out to event information, to obtain Feature Words.
In the concrete realization, pre-set forward maximum matching algorithm can be used and carry out word segmentation processing, the matching of pre-set forward maximum
Algorithm refers to that character is matched one by one from left to right, cuts from the longest word punishment that can be matched to.For example, if input
Event information is " I comes Palace Museum ", will be segmented as " I/come/Palace Museum ", without by " the Forbidden City natural science
Institute " participle is two words " the Forbidden City " and " museum ".
In addition, can also additionally remove the noise word in Feature Words, it is special to choose target from the Feature Words after removal noise word
Word is levied, to evade error caused by noise word.Specifically, can be preset one include much noise word dictionary word
Feature Words are matched with the noise word in dictionary word library, when being matched to some noise word, are removed from Feature Words by library
Fall the noise word.Wherein, noise word refers to the Feature Words unrelated with contextual feature word meaning, meanwhile, also with final output
Event tag is unrelated, for example, noise word include " " and " in " etc. words.
In the concrete realization, the Feature Words in the event information finally decoupled out include morning 8 on January 24th, 2019
Thirty, Chen user, registration operation and failure of opening an account etc..
Step S202: understanding that model chooses target signature word from the Feature Words by default machine reading, will be described
Target signature word describes the corresponding event tag of label as with the predeterminable event.
In the concrete realization, the default machine reading used understands that model can be read for Stamford machine and understands model
(Stanford Attentive Reader) understands that model can be selected from a large amount of Feature Words by Stamford machine reading
Surely meet the Partial Feature word of model needs as event tag.For example, finally to describe label corresponding for determining predeterminable event
Event tag can be " Chen user opens an account unsuccessfully, and reason is reserved cell-phone number mistake ".
Further, described to understand that model chooses target signature word from the Feature Words by default machine reading, it will
The target signature word describes the corresponding event tag of label as with the predeterminable event, comprising:
Understand that model determines the corresponding word embedding information of the Feature Words by default machine reading, and according to described default
Event description label determines corresponding description embedding information；
Calculate separately the degree of correlation between institute's predicate embedding information and the description embedding information；
The target degree of correlation is chosen from the degree of correlation, and determination is corresponding with the target degree of correlation from the Feature Words
Target signature word, the corresponding event tag of label is described using the target signature word as with the predeterminable event.
In the concrete realization, in order to obtain specific Feature Words as final event tag, Stamford machine can be first passed through
Device reading understands that event information and predeterminable event are described label and construct term vector matrix by model；Then, pass through Stamford machine
Device reading understands that model determines corresponding word insertion (embedding) information of each entity word and whole in the term vector matrix
A predeterminable event describes the corresponding description embedding information of tag types of label, wherein embedding information belongs to a kind of based on nerve
The distribution of network indicates that word embedding information independently corresponds to the Feature Words of each entity word i.e. herein, describes embedding information pair
It should be in the tag types.
It is understood that may then acquire a large amount of word embedding information since there may be multiple entity words, in order to from
Satisfactory entity word is selected in multiple entity words as final event tag, can calculate separately each word embedding information with
The degree of correlation between embedding information is described.For example, word embedding information can be calculated and describe the correlation between embedding information, and measure
Turn to the numerical value of the degree of correlation.
It should be understood that can be chosen from the degree of correlation after the numerical value for obtaining multiple degrees of correlation corresponding with entity word
Maximum value determines the strongest entity word of correlation as event tag as the target degree of correlation.For example, the reality determined
Pronouns, general term for nouns, numerals and measure words may have " Chen user ", " opening an account unsuccessfully " and " reserved cell-phone number mistake ", then to the entity word carry out sequence combination,
It can get " (Chen user) (opening an account unsuccessfully) (reserved cell-phone number mistake) ", the event tag finally obtained can record as " Chen
User opens an account unsuccessfully, and reason is reserved cell-phone number mistake ".
Further, in order to obtain the degree of correlation between word embedding information and the description embedding information, specifically, can
The corresponding word embedding information of each entity word is denoted as P, predeterminable event is described into the corresponding description embedding information of label and is denoted as Q,
If word embedding information Pa can indicate entity word a in event information full text by taking the word embedding information Pa of some entity word a as an example
In correlation with contextual information.For example, word embedding information P (including Pa) and description insertion can be believed by bilinear function
Breath Q is multiplied, and to obtain the similarity figure that each entity word corresponds to other entity words, which includes a pairs of entity word
It should be in the similarity figure of other entity words.
After obtaining entity word a and corresponding to the similarity figure of other entity words, can add up single entity word a and different realities
Similarity figure between pronouns, general term for nouns, numerals and measure words can be obtained the corresponding degree of correlation of single entity word a.It is found that the degree of correlation can characterize it is each
Entity word and the correlation being in event information between the entity word of different location.
Label substance under label is described in order to obtain predeterminable event in the present embodiment, default machine can be passed through reads and understand
Model filters out the Feature Words for meeting tag types requirement from a large amount of Feature Words and using it as label substance.
It is the flow diagram of event notification method 3rd embodiment of the present invention referring to Fig. 4, Fig. 4, based on shown in above-mentioned Fig. 2
First embodiment, propose the 3rd embodiment of event notification method of the present invention.
In 3rd embodiment, the step S10, comprising:
Step S101: script is crawled by default network and determines default address set.
It is understood that the event information can be obtained by different channels in order to obtain event information, for example, can be by
User is filled in a form by mail, webpage and the channels such as third party software client report, and then summarizes user's answering in App
With the use problem suffered from the process.
It should be understood that event information can also be by web crawlers (Web other than the acquisition pattern of above-mentioned event information
Crawler) technology obtains.Specifically, default network, which can be preset, crawls script to crawl the event of different channels
Information.
Step S102: it is detected in the default address set according to the preset detection period with the presence or absence of new network address to be crawled.
It is understood that can be grabbed in mail, webpage and wechat by crawling script with the default network
Event information.Multiple network address to be crawled can be previously written by presetting network as this and crawling in script, multiple network address to be crawled can
Form a default address set.
It should be understood that can be detected every 12 hours if being default detection cycle with 12 hours and preset address set
In whether there is new network address to be crawled, this allows for default address set, and there may be updated.
Step S103: when in the presence of new when crawling network address, data carried out to new network address to be crawled and crawl operation, to climb
Get event information.
It is understood that can preferentially be counted to the network address of the new addition if being implicitly present in the case where being updated
According to crawling, to realize crawling for increment type, improves and crawl efficiency.
It is further, described when in the presence of new when crawling network address, data to be carried out to new network address to be crawled and crawl operation,
To crawl event information, comprising:
It is new wait crawl in network address with the presence or absence of pending operation when crawling network address, being checked in the presence of new；
When there are the pending operation, script is crawled based on the default network and triggers the pending operation, with
Hiding information corresponding with the pending operation is crawled, and using the hiding information as event information.
In the concrete realization, although most of text or image information in most webpages can be directly obtained,
It is to may still be present event letter that is cannot directly acquiring by static linkage and being hidden in after searchable form in most webpages
Breath, for example, certain information need to input certain fix informations in the web page or can just jump after clicking certain peculiar icons
To or show event information to be obtained.Therefore, whether which crawls script and can also detect automatically in webpage deposits
Operation is executed in the execution operation of the information to be entered and icon to be clicked, and if it exists, will then input distinctive information
Or icon is clicked, operation is executed to trigger this, so that the hiding information jumped out after obtaining is as event information.
Technology will be crawled using network in this embodiment automatically to collect event information.Moreover, crawling skill with regard to network
For art, the present embodiment not only will pointedly be crawled emerging network address, be greatly increased and crawled efficiency, also can
It monitors whether there is pending operation, to be automatically filled in or trigger jump information, to obtain hiding event information.
It is the flow diagram of event notification method fourth embodiment of the present invention referring to Fig. 5, Fig. 5, based on shown in above-mentioned Fig. 2
First embodiment, propose the fourth embodiment of event notification method of the present invention.
In fourth embodiment, the step S40, comprising:
Step S401: corresponding event notification strategy is determined according to the risk class.
It is understood that the practical way of realization of event notification strategy is there are a variety of, for example, event notification strategy can wrap
Include mail notification strategy and Advise By Wire strategy etc..
Step S402: when the event notification strategy is the first notification strategy, determining and first notification strategy pair
The email address to be received and telephone number to be notified answered.
It should be understood that will simultaneously include postal in corresponding first notification strategy if risk class is danger classes
Part notification strategy and Advise By Wire strategy.Record has email address to be received in mail notification strategy, and email address to be received is
The email address of on call user；Record needs to be notified telephone number in Advise By Wire strategy, telephone number to be notified be to
The telephone number of the user of notice.
Step S403: generating corresponding with event information circular mail, by the circular mail be sent to described in
Receive email address.
In the concrete realization, the e-mail messages will be written to generate circular mail in default email template, and this will be led to
Know that mail is automatically sent to email address to be received, to carry out event notice to business personnel.
Step S404: the telephone number to be notified is dialed, in the call shape wait notify between telephone number
Default notification audio is played when state is on-state.
It in the concrete realization, will be by predetermined system number call telephone number to be notified, and in the phone number to be notified
Code automatically plays one section of default notification audio after getting through, and has the Chinese of the event information bright record in the default notification audio
Pronunciation frequency, to carry out event notice to business personnel.
It further, will only include mail in corresponding second notification strategy if risk class is slight grade certainly
Notification strategy.So determination is corresponding with second notification strategy when the event notification strategy is the second notification strategy
Email address to be received generates circular mail corresponding with the event information, the circular mail is sent to described waiting
Email address is received, not dialing numbers.
Further, it is described corresponding event notification strategy is determined according to the risk class after, event notice
Method further include:
The corresponding notice period is determined according to the risk class, and records the currently processed duration of the event information；
The currently processed duration is compared with the notice period, to obtain comparison result；
Strategy starting information corresponding with the event notification strategy is generated according to the comparison result；
It is described to generate circular mail corresponding with the event information, the circular mail is sent to the postal to be received
Case address, comprising:
Judge in the strategy starting information whether to include default mail notification information；
When including the default mail notification information, circular mail corresponding with the event information is generated, it will be described
Circular mail is sent to the email address to be received；
It is described to dial the telephone number to be notified, with described wait notify that the talking state between telephone number is to connect
Default notification audio is played when logical state, comprising:
Judge in the strategy starting information whether to include predetermined telephone notification information；
When including the predetermined telephone notification information, dial the telephone number to be notified, with described wait notify
Talking state between telephone number plays default notification audio when being on-state.
It is understood that also the corresponding notice period can be arranged for each event information, thus according to event information
The processing progress of importance effectively control event.
In the concrete realization, for example, the settable danger classes corresponding notice period is 1 hour, settable menace level
The corresponding notice period is 2 hours, the settable important level corresponding notice period is 4 hours, settable slight grade is corresponding
Notice period be 12 hours and the settable small grade corresponding notice period is 24 hours.
It should be understood that the corresponding notice period is 1 hour, if working as if current risk class is danger classes
A length of 1 hour when pre-treatment, then comparison result is that currently processed duration is more than or equal to the notice period, then starts generation strategy and believe
Breath；If comparison result be currently processed duration be less than the notice period, will return execute it is described will the currently processed duration and
The notice period is compared, and the step of to obtain comparison result, is opened by constantly cycle detection with ultimately generating strategy
Dynamic information.
Certainly, it is not limited to only just carry out prompting operation when meeting the duration of notice period description, son can be also additionally set
The currently processed duration is compared, to obtain comparison result by the time limit with the sub- time limit in the notice period.Wherein,
The sub- time limit is the time limit generated based on the notice period, for example, the sub- time limit may include the one third in notice period, 2/3rds with
And notice period itself.When comparison result is that currently processed duration is equal to any sub- time limit, generation strategy is started into information.
It is understood that the strategy, which starts, has to differentiation default postal after generation strategy starts information in information
Part notification information and predetermined telephone notification information.Default mail notification information corresponds to mail notification strategy, for starting postal
Part notification strategy；Predetermined telephone notification information corresponds to Advise By Wire strategy, for starting Advise By Wire strategy.If strategy starting
Not including in information has default mail notification information, then will not execute mail notification strategy, i.e., not execute for described to be received
The mail of email address sends operation.
In the concrete realization, study plot, if current risk class is danger classes, in corresponding event notification strategy just
Begin to include mail notification strategy and Advise By Wire strategy, mail notification strategy and Advise By Wire strategy can be performed simultaneously, then generated
Strategy starting information in will include default mail notification information and predetermined telephone notification information, the two be performed both by.
Further, the currently processed duration is compared with each sub- time limit in the notice period, to obtain ratio
Relatively result；When the comparison result is equal to for currently processed duration and presets the sub- time limit, the sub- time limit is preset default according to described
Corresponding strategy starting information is inquired in mapping relations, includes described presetting sub- time limit and the plan in the default mapping relations
Slightly start the corresponding relationship between information.
In the concrete realization, after the current risk class of determination is danger classes, if the sub- time limit includes the notice period
One third, 2/3rds and notice period itself can also control to differentiation different sub- time limits corresponding notice form.Than
Such as, the corresponding strategy starting information of the one third in notice period is to preset mail notification information, 2/3rds of the notice period
Corresponding strategy starting information is default mail notification information and predetermined telephone notification information, notice period corresponding strategy itself
Starting information is default mail notification information and predetermined telephone notification information.The sub- time limit, which is arranged, can with differentiation control both
Advice method, differentiation " mail notification " and " Advise By Wire " are to reduce the interference to business personnel.
The event notification strategy of differentiation will be set in the present embodiment for different risk class, can with differentiation be carried out
The follow-up of event meets the process demand of differentiation, and after all, different types of event has there is biggish otherness
Event is more important, and some events are more eager.
In addition, the embodiment of the present invention also proposes a kind of storage medium, it is stored with event notification procedure on the storage medium,
The event notification procedure realizes the step of event notification method as described above when being executed by processor.
In addition, the embodiment of the present invention also proposes that a kind of event notification means, the event notification means include: referring to Fig. 6
Event obtains module 10, for obtaining event information.
In the concrete realization, if user may grasped by operating certain business App on cell phone come transacting business
It is encountered during making various types of using problem.If each is known as a type of event using problem, event is such as
There are user operation case and App code event of failure etc..
It is understood that can be carried out automatically the logical of event to handle a plurality of types of events listed above
Operation is known, for example, if the solution of certain event needs successively lead to successively by way of developer, product manager and operation maintenance personnel
Know developer, product manager and operation maintenance personnel, efficiently to manage the propulsion progress of the event, systematically improves event
Treatment effeciency.
Label determining module 20, for extracting event tag corresponding with default tag types from the event information.
It should be understood that after getting certain event information, for example, the content of the event information is " in January, 2019
8 thirty of morning on the 24th, Chen user open an account unsuccessfully when the App of bank is sold in registration directly to households；During binding bank card, mention
Show reserved cell-phone number mistake ", then it will first be that the event information stamps corresponding label, in order to determine the risk of the event information
Grade, personnel notify order and advice method etc..
In the concrete realization, there are multiple types for label, for example, default tag types have preset data number label, thing
Part describes label, event topic label, event type label, upper journalist's label and reports time tag etc..Wherein, present count
According to the number information that number label is successively made of System Number, month in time, current time and 2 random numbers, for example,
(FSC) (20190113) (0930) (09), i.e. FSC20190113093009 are had in preset data number label.
Risk determining module 30, for determining corresponding risk class according to the event tag.
It is understood that can be different event tags after the event tag for determining the above-mentioned event information enumerated
The corresponding risk class of the preparatory typing of content, risk class can control in the follow-up process the event information event notify plan
Slightly, the duration size in notice period and event handling process etc..
In the concrete realization, the dangerous grade of pre-set risk class, menace level, important level, slight grade
And small five ranks of grade.
It should be understood that in addition, can also determine risk corresponding with event tag etc. by keyword match model
Grade.For example, in keyword match model can prespecified keyword corresponding with danger classes, for example, type of transaction, he manage it card
It supplements with money, current row card is supplemented with money, he manages it, and card is withdrawn deposit, current row card withdraws deposit, applies to purchase, redeeming, telephone recharge and flow are supplemented with money；Regulation with
The corresponding keyword of menace level, for example, registration class (register, tie up card and authentication etc.) and class of opening an account；Regulation with it is important etc.
The corresponding keyword of grade, for example, modification class (modification cell-phone number and upload pictures etc.)；Provide key corresponding with slight grade
Word, for example, query information, consultation service, displaying class and data acquisition etc. " etc..And in event tag include some grade
Keyword when, which can be classified as to the grade.
Event notification module 40, for determining corresponding event notification strategy according to the risk class, and by described
Event notification strategy carries out event notice to user.
It in the concrete realization, include mail notification strategy and Advise By Wire strategy, mail notification plan in event notification strategy
Mail will slightly be automatically generated and be sent to corresponding business personnel and carry out event notice, Advise By Wire strategy is corresponding by automatic dialing
Business personnel number and play default notification audio and carry out event notice.Moreover, the corresponding event of different risk class
Notification strategy is different, for example, simultaneously including mail notification plan in dangerous, the serious and corresponding event notification strategy of important level
It include mail notification strategy in the corresponding event notification strategy of slight and small grade slightly with Advise By Wire strategy.Pass through area
Not Hua advice method difference, can effectively control event seriousness.
It is understood that if the risk class of the above-mentioned event information enumerated is small grade, event notification strategy
In include mail notification strategy, mail will be automatically generated and be sent to corresponding business personnel.
Event tag corresponding with default tag types will be extracted in the present embodiment from event information, according to event tag
Determine corresponding risk class, corresponding event notification strategy determined according to risk class, and by event notification strategy to
Family carries out event notice.It is apparent that the risk class of differentiation will be arranged for different event and then be provided with difference for the present embodiment
The event notification strategy of change, and then event notice effectively can be carried out to business personnel, it is seen then that it is grasped by the notice of automation
Event handling efficiency is improved, to solve the lower technical problem for the treatment of effeciency in event handler procedure.
In one embodiment, the label determining module 20 is also used to determine each Feature Words from the event information；It is logical
Cross default machine reading and understand that model chooses target signature word from the Feature Words, using the target signature word as with it is described
Predeterminable event describes the corresponding event tag of label.
In one embodiment, the label determining module 20 is also used to understand that model determines institute by default machine reading
The corresponding word embedding information of Feature Words is stated, and label is described according to the predeterminable event and determines corresponding description embedding information；Point
It Ji Suan not institute's predicate embedding information and the degree of correlation described between embedding information；It is related that target is chosen from the degree of correlation
Degree, and corresponding with target degree of correlation target signature word is determined from the Feature Words, using the target signature word as
The corresponding event tag of label is described with the predeterminable event.
In one embodiment, the event obtains module 10, is also used to crawl the determining default net of script by default network
Location collection；It is detected in the default address set according to the preset detection period with the presence or absence of new network address to be crawled；When exist it is new to
When crawling network address, data are carried out to new network address to be crawled and crawl operation, to crawl event information.
In one embodiment, the event obtains module 10, is also used to when crawling network address, check new when in the presence of new
Wait crawl in network address with the presence or absence of pending operation；When there are the pending operation, foot is crawled based on the default network
This triggering pending operation to crawl hiding information corresponding with the pending operation, and the hiding information is made
For event information.
In one embodiment, the event notification module 40 is also used to determine corresponding event according to the risk class
Notification strategy；When the event notification strategy is the first notification strategy, determination is corresponding waiting with first notification strategy
Receive email address and telephone number to be notified；Circular mail corresponding with the event information is generated, by the circular mail
It is sent to the email address to be received；Dial the telephone number to be notified, with described wait notify between telephone number
Talking state play default notification audio when being on-state.
In one embodiment, the event notification means further include:
Start information determination module, for determining the corresponding notice period according to the risk class, and records the thing
The currently processed duration of part information；The currently processed duration is compared with the notice period, to obtain comparison result；
Strategy starting information corresponding with the event notification strategy is generated according to the comparison result；
The event notification module 40 is also used to judge in the strategy starting information whether include default mail notification letter
Breath；When including the default mail notification information, circular mail corresponding with the event information is generated, by the notice postal
Part is sent to the email address to be received；
The event notification module 40 is also used to judge in the strategy starting information whether include predetermined telephone notice letter
Breath；When including the predetermined telephone notification information, dial the telephone number to be notified, with the phone number to be notified
Talking state between code plays default notification audio when being on-state.
The other embodiments or specific implementation of event notification means of the present invention can refer to above-mentioned each method and implement
Example, details are not described herein again.
It should be noted that, in this document, the terms "include", "comprise" or its any other variant are intended to non-row
His property includes, so that the process, method, article or the system that include a series of elements not only include those elements, and
And further include other elements that are not explicitly listed, or further include for this process, method, article or system institute it is intrinsic
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including being somebody's turn to do
There is also other identical elements in the process, method of element, article or system.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.If listing equipment for drying
Unit claim in, several in these devices, which can be, to be embodied by the same item of hardware.Word first,
Second and the use of third etc. do not indicate any sequence, can be title by these word explanations.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on this understanding, technical solution of the present invention substantially in other words does the prior art
The part contributed out can be embodied in the form of software products, which is stored in a storage medium
In (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that a terminal device (can be mobile phone, computer, clothes
Business device, air conditioner or the network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of event notification method, which is characterized in that the event notification method the following steps are included:
Obtain event information；
Event tag corresponding with default tag types is extracted from the event information；
Corresponding risk class is determined according to the event tag；
Corresponding event notification strategy is determined according to the risk class, and thing is carried out to user by the event notification strategy
Part notice.
2. event notification method as described in claim 1, which is characterized in that the default tag types include that predeterminable event is retouched
State label；
It is described that event tag corresponding with default tag types is extracted from the event information, comprising:
Each Feature Words are determined from the event information；
Understand that model chooses target signature word from the Feature Words by default machine reading, using the target signature word as
The corresponding event tag of label is described with the predeterminable event.
3. event notification method as claimed in claim 2, which is characterized in that it is described by default machine reading understand model from
Target signature word is chosen in the Feature Words, describes the corresponding thing of label using the target signature word as with the predeterminable event
Part label, comprising:
Understand that model determines the corresponding word embedding information of the Feature Words by default machine reading, and according to the predeterminable event
Description label determines corresponding description embedding information；
Calculate separately the degree of correlation between institute's predicate embedding information and the description embedding information；
The target degree of correlation is chosen from the degree of correlation, and mesh corresponding with the target degree of correlation is determined from the Feature Words
Feature Words are marked, describe the corresponding event tag of label using the target signature word as with the predeterminable event.
4. event notification method as claimed any one in claims 1 to 3, which is characterized in that the acquisition event information, packet
It includes:
Script, which is crawled, by default network determines default address set；
It is detected in the default address set according to the preset detection period with the presence or absence of new network address to be crawled；
When in the presence of new when crawling network address, data carried out to new network address to be crawled and crawl operation, to crawl event information.
5. event notification method as claimed in claim 4, which is characterized in that it is described new when crawling network address when existing, it is right
New network address to be crawled carries out data and crawls operation, to crawl event information, comprising:
It is new wait crawl in network address with the presence or absence of pending operation when crawling network address, being checked in the presence of new；
When there are the pending operation, script is crawled based on the default network and triggers the pending operation, to crawl
Hiding information corresponding with the pending operation, and using the hiding information as event information.
6. event notification method as claimed any one in claims 1 to 3, which is characterized in that described according to described risk etc.
Grade determines corresponding event notification strategy, and carries out event notice to user by the event notification strategy, comprising:
Corresponding event notification strategy is determined according to the risk class；
When the event notification strategy is the first notification strategy, mailbox to be received corresponding with first notification strategy is determined
Address and telephone number to be notified；
Circular mail corresponding with the event information is generated, the circular mail is sent to the email address to be received；
Dial the telephone number to be notified, using described when notifying the talking state between telephone number as on-state
Play default notification audio.
7. event notification method as claimed in claim 6, which is characterized in that it is described determined according to the risk class it is corresponding
After event notification strategy, the event notification method further include:
The corresponding notice period is determined according to the risk class, and records the currently processed duration of the event information；
The currently processed duration is compared with the notice period, to obtain comparison result；
Strategy starting information corresponding with the event notification strategy is generated according to the comparison result；
It is described to generate circular mail corresponding with the event information, with being sent to the mailbox to be received by the circular mail
Location, comprising:
Judge in the strategy starting information whether to include default mail notification information；
When including the default mail notification information, circular mail corresponding with the event information is generated, by the notice
Mail is sent to the email address to be received；
It is described to dial the telephone number to be notified, with it is described wait notify the talking state between telephone number to connect shape
Default notification audio is played when state, comprising:
Judge in the strategy starting information whether to include predetermined telephone notification information；
When including the predetermined telephone notification information, dial the telephone number to be notified, with the phone to be notified
Talking state between number plays default notification audio when being on-state.
8. a kind of event notification server, which is characterized in that the event notification server includes: memory, processor and deposits
Storage on the memory and can run case advising process on the processor, the event notification procedure is by the processing
The step of event notification method as described in any one of claims 1 to 7 is realized when device executes.
9. a kind of storage medium, which is characterized in that be stored with event notification procedure on the storage medium, the event notifies journey
The step of event notification method as described in any one of claims 1 to 7 is realized when sequence is executed by processor.
10. a kind of event notification means, which is characterized in that the event notification means include:
Event obtains module, for obtaining event information；
Label determining module, for extracting event tag corresponding with default tag types from the event information；
Risk determining module, for determining corresponding risk class according to the event tag；
Event notification module, for determining corresponding event notification strategy according to the risk class, and it is logical by the event
Know that strategy carries out event notice to user.
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| CN201910427747.8A CN110288190A (en) | 2019-05-21 | 2019-05-21 | Event notification method, event notification server, storage medium and device |
| PCT/CN2019/121192 WO2020233060A1 (en) | 2019-05-21 | 2019-11-27 | Event notification method and apparatus, event notification server, and storage medium |
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| CN201910427747.8A CN110288190A (en) | 2019-05-21 | 2019-05-21 | Event notification method, event notification server, storage medium and device |
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| WO2020233060A1 (en) * | 2019-05-21 | 2020-11-26 | 深圳壹账通智能科技有限公司 | Event notification method and apparatus, event notification server, and storage medium |
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| CN116016416B (en) * | 2023-03-24 | 2023-08-04 | 深圳市明源云科技有限公司 | Junk mail identification method, device, equipment and computer readable storage medium |
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