CN110287054A - IT operation management method and IT operation management device - Google Patents
IT operation management method and IT operation management device Download PDFInfo
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- CN110287054A CN110287054A CN201910574423.7A CN201910574423A CN110287054A CN 110287054 A CN110287054 A CN 110287054A CN 201910574423 A CN201910574423 A CN 201910574423A CN 110287054 A CN110287054 A CN 110287054A
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- 238000007726 management method Methods 0.000 title claims abstract description 57
- 238000001514 detection method Methods 0.000 claims abstract description 31
- 238000012423 maintenance Methods 0.000 claims abstract description 27
- 238000010224 classification analysis Methods 0.000 claims abstract description 12
- 230000004888 barrier function Effects 0.000 claims abstract description 6
- 238000013079 data visualisation Methods 0.000 claims description 15
- 230000008439 repair process Effects 0.000 claims description 15
- 238000000034 method Methods 0.000 claims description 10
- 238000007405 data analysis Methods 0.000 claims description 9
- 238000004458 analytical method Methods 0.000 claims description 5
- 238000007689 inspection Methods 0.000 claims description 2
- 230000000007 visual effect Effects 0.000 claims description 2
- 230000015556 catabolic process Effects 0.000 abstract description 3
- 238000012544 monitoring process Methods 0.000 description 3
- 230000008569 process Effects 0.000 description 3
- 238000010586 diagram Methods 0.000 description 2
- 239000000463 material Substances 0.000 description 2
- 238000009825 accumulation Methods 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000004891 communication Methods 0.000 description 1
- 239000000470 constituent Substances 0.000 description 1
- 238000010276 construction Methods 0.000 description 1
- 230000005611 electricity Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 230000007613 environmental effect Effects 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000011084 recovery Methods 0.000 description 1
Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0751—Error or fault detection not based on redundancy
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0793—Remedial or corrective actions
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/32—Monitoring with visual or acoustical indication of the functioning of the machine
- G06F11/324—Display of status information
- G06F11/327—Alarm or error message display
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F18/00—Pattern recognition
- G06F18/20—Analysing
- G06F18/24—Classification techniques
- G06F18/241—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches
Abstract
The invention discloses the IT operation management method of IT operation management technical field and IT operation management devices, real-time data acquisition is carried out to information technoloy equipment, the collected data include the different type operating parameter generated in the information technoloy equipment course of work, collected data are subjected to classification analysis, if breaking down, operation maintenance personnel is notified to carry out fault restoration by the IT operation management platform fault data；Collected different parameters are carried out classification analysis by data categorization module by the present invention, fault data notice operation maintenance personnel is subjected to fault restoration, it needs to detect by the data repaired again by fault detection module after fault data reparation, if fault data still breaks down after repairing, then notice operation maintenance personnel carries out fault restoration again, until barrier data pass through fault detection module by reparation, failure can be subjected to classification reparation, the breakdown maintenance time limit is shortened, realizes and efficient management is carried out to IT system.
Description
Technical field
The present invention relates to IT operation management technical fields, and in particular to IT operation management method and IT operation management device.
Background technique
With IT construction deepen continuously and it is perfect, it is each that the operation and maintenance of computer hardware and software system have become each row
Industry constituent parts leader and Information Services Department's common concern and the problem of can't bear the heavy load.IT operation management refers to that unit IT department adopts
With relevant method, means, technology, system, process and document etc., to the soft or hard running environment of IT, IT business system and IT O&M
The integrated management that personnel carry out.
IT operational system is monitored and manages to the network equipment, server apparatus, operating system situation, to various
Using support software such as database, middleware, groupware and various general or special services monitoring managements, as mailing system,
The monitoring and management of DNS, Web etc. carry out unified storage, backup and recovery to system and business datum, and business includes to enterprise
Itself core.The monitoring and management of heart operation system operating condition, the management for business, are primarily upon the CSF of the operation system
And KPI, directory content need unified issue or because of the Content Management of people's customization and to the pipe of public information mainly for enterprise
Reason manages the Resource assets situation of each IT system in enterprise, these Resource assets, which can be, to be physically present, and is also possible to logic
It is existing, and data interaction can be carried out with the Finance Department of enterprise, the international standard of the main foundation of information security management is
ISO17799, the standard cover ten big control aspects of information security management, 36 control targets and 127 kinds of control modes,
Such as enterprise security organizational form, assets classes and control, personnel safety, physics and Environmental security, communication and operation security, access
Control, business continuity management etc., routine work be mainly used for specification and clear operation maintenance personnel job duty and job placement,
Performance appraisal quantitative basis is provided, solution experience and accumulation of knowledge and shared means are provided.IT operational system breaks down just
It will cause the safety problem of entire information.Based on this, the present invention devises IT operation management method and IT operation management device, with
It solves the above problems.
Summary of the invention
The purpose of the present invention is to provide IT operation management method and IT operation management devices, to solve above-mentioned background technique
The problem of middle proposition.
To achieve the above object, the invention provides the following technical scheme: IT operation management method, including IT O&M pipe is established
Platform carries out following specific steps after establishing the IT operation management platform:
The first step, data acquisition
Real-time data acquisition is carried out to information technoloy equipment, the collected data include generating not in the information technoloy equipment course of work
Same type operating parameter；
Second step, classification analysis
Data collected in the first step are subjected to classification analysis；
Third step, detection data failure
The different type operating parameter generated in the information technoloy equipment course of work is subjected to classification analysis in the second step, if
The data result that analyzes is simultaneously without failure, then directly visualizes correct data；
If the data result analyzed breaks down, fault data is notified into O&M by the IT operation management platform
Personnel carry out fault restoration, if fault data still breaks down after repairing, operation maintenance personnel are notified to carry out failure and repair again
It is multiple, correct status is presented after repairing until hindering data, the correct data after reparation is visualized；
4th step, information storage
It is stored to by the data of the visual presentation, and stores fault restoration record simultaneously.
Preferably, the notification method that the notice operation maintenance personnel carries out fault restoration includes sending out to operation maintenance personnel mobile terminal
Fault restoration information is sent, flicker information is issued by the IT operation management platform and is issued by the IT operation management platform
Warning information.
IT operation management device, including the inspection of real-time data acquisition module, data categorization module, data analysis module, failure
Survey module, data repair module, data visualization module and memory module, the signal output end of the real-time data acquisition module
It is electrically connected with the signal input part of data categorization module, the signal output end and data analysis module of the data categorization module
Signal input part be electrically connected, the signal input part electricity of the signal output end of the data analysis module and fault detection module
Property connection, the signal output end of the fault detection module is defeated with the signal of data repair module and data visualization module respectively
Enter end to be electrically connected, the signal output end of the data repair module feeds back the signal input part to fault detection module, described
The signal output end of data visualization module and the signal input part of memory module are electrically connected.
Preferably, the data categorization module is by the information technoloy equipment course of work collected in the real-time data acquisition module
The different type operating parameter of middle generation is classified according to type.
Preferably, the data repair module after completing data and repairing by the operation of operation maintenance personnel by the number after reparation
Secondary detection is carried out according to being transferred in fault detection module.
Preferably, the IT operation management platform, that is, IT operation management device.
Compared with prior art, the beneficial effects of the present invention are: the present invention by data categorization module by it is collected not
Same parameter carry out classification analysis, by fault data notice operation maintenance personnel carry out fault restoration, needed after fault data reparation by
It is detected by the data of reparation again by fault detection module, if fault data still breaks down after repairing,
Notice operation maintenance personnel carries out fault restoration again, passes through until barrier data and repairs through fault detection module, then will be after reparation
Correct data is visualized via data visualization module, while by the data and failure Jing Guo data visualization module
The process record of reparation is saved in memory module, failure can be carried out classification reparation, shorten the breakdown maintenance time limit, realize
Efficient management is carried out to IT system.
Detailed description of the invention
In order to illustrate the technical solution of the embodiments of the present invention more clearly, will be described below to embodiment required
Attached drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for ability
For the those of ordinary skill of domain, without creative efforts, it can also be obtained according to these attached drawings other attached
Figure.
Fig. 1 is the method for the present invention flow chart.
Fig. 2 is apparatus of the present invention module diagram.
Fig. 3 is fault detection schematic diagram of the present invention.
In attached drawing, parts list represented by the reference numerals are as follows:
Real-time data acquisition module 1, data categorization module 2, data analysis module 3, fault detection module 4, data reparation
Module 5, data visualization module 6, memory module 7.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts all other
Embodiment shall fall within the protection scope of the present invention.
Fig. 1-3 is please referred to, the present invention provides a kind of technical solution: IT operation management method, including establishes IT operation management
Platform after establishing IT operation management platform, carries out following specific steps:
The first step, data acquisition
Real-time data acquisition is carried out to information technoloy equipment, collected data include the inhomogeneity generated in the information technoloy equipment course of work
Type operating parameter；
Second step, classification analysis
Data collected in the first step are subjected to classification analysis；
Third step, detection data failure
The different type operating parameter generated in the information technoloy equipment course of work is subjected to classification analysis in second step, if analysis
Data result out is simultaneously without failure, then directly visualizes correct data；
If the data result analyzed breaks down, fault data is notified into operation maintenance personnel by IT operation management platform
Fault restoration is carried out, if fault data still breaks down after repairing, notifies operation maintenance personnel to carry out fault restoration again, directly
Correct status is presented after repairing to barrier data, the correct data after reparation is visualized；
4th step, information storage
Data by visualizing are stored, and store fault restoration record simultaneously.
Wherein, it includes sending failure to operation maintenance personnel mobile terminal that notice operation maintenance personnel, which carries out the notification method of fault restoration,
Restoration information issues flicker information by IT operation management platform and is sent a warning by IT operation management platform.
IT operation management device, including real-time data acquisition module 1, data categorization module 2, data analysis module 3, failure
Detection module 4, data repair module 5, data visualization module 6 and memory module 7, it is characterised in that: real-time data acquisition mould
The signal output end of block 1 and the signal input part of data categorization module 2 are electrically connected, the signal output end of data categorization module 2
It is electrically connected with the signal input part of data analysis module 3, the signal output end and fault detection module 4 of data analysis module 3
Signal input part be electrically connected, the signal output end of fault detection module 4 respectively with data repair module 5 and data visualization
The signal input part of module 6 is electrically connected, and the signal output end of data repair module 5 feeds back the signal to fault detection module 4
Input terminal, the signal output end of data visualization module 6 and the signal input part of memory module 7 are electrically connected.
The difference that data categorization module 2 will generate in the information technoloy equipment course of work collected in real-time data acquisition module 1
Type operating parameter is classified according to type.
Data after reparation are transferred to event by the operation of operation maintenance personnel after completing data reparation by data repair module 5
Secondary detection is carried out in barrier detection module 4.
IT operation management platform, that is, IT operation management device.
One concrete application of the present embodiment are as follows: acquired in the information technoloy equipment course of work and produced by real-time data acquisition module 1
Raw different type operating parameter, then collected different parameters are classified by data categorization module 2, by data point
3 pairs of module of the analysis data memory analyses by classification, to analysis structure memory fault detection, if not examined by fault detection module 4
It measures failure then directly to visualize correct data via data visualization module 6, if by fault detection module 4
Detection is out of order, then notifies operation maintenance personnel to carry out fault restoration by IT operation management platform fault data, in fault data
It needs to detect by the data repaired again by fault detection module 4 after reparation, if fault data is after repairing
It still breaks down, then notice operation maintenance personnel carries out fault restoration again, until barrier data pass through fault detection module by reparation
4, then the correct data after reparation is visualized via data visualization module 6, while data visualization will be passed through
The data of module 6 and the process record of fault restoration are saved in memory module 7, failure can be carried out classification reparation, shortened
The breakdown maintenance time limit realizes and carries out efficient management to IT system.
In the description of this specification, the description of reference term " one embodiment ", " example ", " specific example " etc. means
Particular features, structures, materials, or characteristics described in conjunction with this embodiment or example are contained at least one implementation of the invention
In example or example.In the present specification, schematic expression of the above terms may not refer to the same embodiment or example.
Moreover, particular features, structures, materials, or characteristics described can be in any one or more of the embodiments or examples to close
Suitable mode combines.
Present invention disclosed above preferred embodiment is only intended to help to illustrate the present invention.There is no detailed for preferred embodiment
All details are described, are not limited the invention to the specific embodiments described.Obviously, according to the content of this specification,
It can make many modifications and variations.These embodiments are chosen and specifically described to this specification, is in order to better explain the present invention
Principle and practical application, so that skilled artisan be enable to better understand and utilize the present invention.The present invention is only
It is limited by claims and its full scope and equivalent.
Claims (6)
1.IT operation management method, including establish IT operation management platform, which is characterized in that establish the IT operation management platform
Afterwards, following specific steps are carried out:
The first step, data acquisition
Real-time data acquisition is carried out to information technoloy equipment, the collected data include the inhomogeneity generated in the information technoloy equipment course of work
Type operating parameter；
Second step, classification analysis
Data collected in the first step are subjected to classification analysis；
Third step, detection data failure
The different type operating parameter generated in the information technoloy equipment course of work is subjected to classification analysis in the second step, if analysis
Data result out is simultaneously without failure, then directly visualizes correct data；
If the data result analyzed breaks down, fault data is notified into operation maintenance personnel by the IT operation management platform
Fault restoration is carried out, if fault data still breaks down after repairing, notifies operation maintenance personnel to carry out fault restoration again, directly
Correct status is presented after repairing to barrier data, the correct data after reparation is visualized；
4th step, information storage
It is stored to by the data of the visual presentation, and stores fault restoration record simultaneously.
2. IT operation management method according to claim 1, it is characterised in that: the notice operation maintenance personnel carries out failure and repairs
Multiple notification method includes sending fault restoration information to operation maintenance personnel mobile terminal, being issued by the IT operation management platform
It flicker information and is sent a warning by the IT operation management platform.
3.IT operation and maintenance device, including real-time data acquisition module (1), data categorization module (2), data analysis module (3),
Fault detection module (4), data repair module (5), data visualization module (6) and memory module (7), it is characterised in that: institute
The signal input part of the signal output end and data categorization module (2) of stating real-time data acquisition module (1) is electrically connected, the number
It is electrically connected according to the signal output end of categorization module (2) and the signal input part of data analysis module (3), the data analyze mould
The signal output end of block (3) and the signal input part of fault detection module (4) are electrically connected, the fault detection module (4)
Signal output end is electrically connected with the signal input part of data repair module (5) and data visualization module (6) respectively, the number
Signal input part according to the signal output end feedback of repair module (5) to fault detection module (4), the data visualization module
(6) signal input part of signal output end and memory module (7) is electrically connected.
4. IT operation management device according to claim 3, it is characterised in that: the data categorization module (2) will be described
The different type operating parameter generated in the collected information technoloy equipment course of work in real-time data acquisition module (1) according to type into
Row classification.
5. IT operation management device according to claim 4, it is characterised in that: the data repair module (5) is completed
The data after reparation are transferred in fault detection module (4) by the operation of operation maintenance personnel after data reparation and carry out secondary inspection
It surveys.
6. IT operation management device according to claim 2, it is characterised in that: the IT operation management platform, that is, IT O&M
Managing device.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201910574423.7A CN110287054A (en) | 2019-06-28 | 2019-06-28 | IT operation management method and IT operation management device |
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| CN201910574423.7A CN110287054A (en) | 2019-06-28 | 2019-06-28 | IT operation management method and IT operation management device |
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| CN110287054A true CN110287054A (en) | 2019-09-27 |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113468158A (en) * | 2021-07-13 | 2021-10-01 | 广域铭岛数字科技有限公司 | Data repair method, system, electronic device and medium |
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