CN103870921A

CN103870921A - Operation maintenance management system

Info

Publication number: CN103870921A
Application number: CN201410067406.1A
Authority: CN
Inventors: 梁继良
Original assignee: BEIJING UXSINO SOFTWARE Co Ltd
Current assignee: BEIJING UXSINO SOFTWARE Co Ltd
Priority date: 2014-02-26
Filing date: 2014-02-26
Publication date: 2014-06-18
Anticipated expiration: 2034-02-26
Also published as: CN103870921B

Abstract

The invention provides an operation maintenance management system, comprising a collection subsystem and a service subsystem; the collection subsystem at least comprises a data collection unit, an event conversion unit and a relation type database and is used for collecting, monitoring and storing data, converting the data into an event needed by the service subsystem and transmitting the event to the service subsystem; the service subsystem at least comprises one controller and multiple service processing units, is used for analyzing and processing the event transmitted from the collection subsystem and displaying the analysis and processing result on a user interface. The operation maintenance management system can provide service guarantee with higher quality for the operation maintenance management of an enterprise.

Description

A kind of operation management system

Technical field

The present invention relates to data processing technique, relate in particular to a kind of operation management system.

Background technology

Along with the develop rapidly of computer technology, the computer system of every profession and trade inside is constantly being built and is being expanded, and business presents variation, and user will face various computing machine business systems, and to the dependence of generation increasing.In the time that computer system breaks down, tend to affect user's regular traffic, sometimes or even catastrophic.Take departments such as bank, security, telecommunications as example; conventionally can be provided with special maintenance department; within 7 × 24 hours, carry out service maintenance; simultaneously; also require the supplier of each operation system that technical support in 7 × 24 hours is provided; but along with increasing of system, safeguard and will become more complicated and difficult, often in fault restoration, communication and coordination, will spend larger cost.Therefore, set up a set of rational operation management system and can realize effective management of enterprise to computer based Infrastructure.

Current, China's enterprise computer operation management mainly rests on improving the stage of the in-depth of calculation machine management software and formulation, combing and the optimization of management process, management system.The change of the management to inner operation flow and infotech, in the time of implementation informationization strategy, has been ignored by enterprise.How to safeguard the various kinds of equipment that increasing management unit need to manage, the smooth and easy operation of assurance department, for user provides safe application platform service, solve in time all kinds of emergent problem and the fault that in management work, occur, accomplish the efficient of network and user and fast, management and service convenient and accurate is the key point of computing machine operation management system reliability service.

Summary of the invention

The object of this invention is to provide a kind of operation management system, can effectively promote operation management level.

According to an aspect of the present invention, provide a kind of operation management system, having comprised:

Acquisition subsystem, comprises data acquisition unit, event conversion unit and relevant database, for gather, monitoring and storage data, and described data are converted to the required event of service sub-system and by described event transfer to service sub-system;

Service sub-system, comprises a controller and multiple Service Processing Unit, analyze and process for the described event to acquisition subsystem transmission, and by the result analyzing and process be presented in user interface.

Compared with prior art, the present invention has the following advantages:

Operation management system provided by the invention obtains complete data message by acquisition subsystem and service sub-system, and it is analyzed and is processed, can for the trouble-free operation of enterprise internal management system and utilization provides support and service guarantee.

Accompanying drawing explanation

By reading the detailed description that non-limiting example is done of doing with reference to the following drawings, it is more obvious that other features, objects and advantages of the present invention will become:

Fig. 1 is the System of Logic Organization Chart of operation management system in accordance with a preferred embodiment of the present invention;

Fig. 2 is the schematic block diagram of event conversion unit structure in operation management system in accordance with a preferred embodiment of the present invention;

Fig. 3 is the event analysis schematic diagram of operation management system in accordance with a preferred embodiment of the present invention;

Fig. 4 is the schematic block diagram of Service Processing Unit structure in operation management system in accordance with a preferred embodiment of the present invention;

Embodiment

Below in conjunction with accompanying drawing, the present invention is described in further detail.

According to an aspect of the present invention, provide a kind of operation management system.

Please refer to Fig. 1, Fig. 1 is the System of Logic Organization Chart of operation management system in accordance with a preferred embodiment of the present invention.

As shown in Figure 1, operation management system provided by the invention comprises:

Acquisition subsystem 101, comprise data acquisition unit 1011, event conversion unit 1012 and relevant database, for gather, monitoring and storage data, and described data are converted to the required event of service sub-system and by described event transfer to service sub-system;

Service sub-system 102, comprise a controller 1021 and multiple Service Processing Unit 1022, for (as carrying out event alarm) analyzed and processed to the described event of acquisition subsystem transmission, and the result analyzing and process is presented in user interface.

With regard to acquisition subsystem wherein, described data acquisition unit is mainly by RFID (radio-frequency (RF) identification, Radio Frequency Identification) reader monitors, controls soft hardware performance, qualitative datas such as system relevant to RFID in Internet of Things, main frame, reader, embedded systems, and each flow process is wherein managed.

Described event conversion unit is processed for the data that described data acquisition unit is gathered, and converts thereof into the required event of system applies layer.Particularly, described event conversion unit is in the process of deal with data, the former information that stores information that relevant label in relevant database is corresponding with item name, reader and place corresponding information, line information and server end transmission into is carried out corresponding, and produce required information, and the information of this generation is stored in described relevant database, for described event conversion unit is processed and is prepared this information.

More specifically, please refer to Fig. 2, Fig. 2 is the schematic block diagram of event conversion unit structure in operation management system in accordance with a preferred embodiment of the present invention.As shown in Figure 2, described event conversion unit 1012 specifically comprises:

Event processing module 201, is mainly used in collecting the data that reader reads, and read data are converted into primitive event, is also further industry event by primitive event by principle combinations.

Event memory module 202, is mainly used in, according to concrete application, the information of event handling cell processing is converted into the needed information of service sub-system, and stores this information.

For the above-mentioned course of work of above-mentioned event memory module is described better, please refer to Fig. 3, Fig. 3 is the course of work event analysis schematic diagram of event memory module in operation management system in accordance with a preferred embodiment of the present invention.As shown in Figure 3, the course of work of described event memory module specifically comprises: event information mainly comprises normal information and undesired information (or warning information), wherein, normal information generally includes arrival event information and leave event information, undesired information spinner will comprise that article are not carried out in accordance with regulations the information of transportation, for example, having leaked a certain place causes article to be transported back, do not have route in accordance with regulations to transport and there is no information that corresponding label is corresponding with article etc.

Please refer to Fig. 4, Fig. 4 is the schematic block diagram of Service Processing Unit structure in operation management system in accordance with a preferred embodiment of the present invention.As shown in Figure 4, described Service Processing Unit 1022 mainly comprises history querying module 401, event analysis module 402, event alarm module 403 and information display module 404.

Below the course of work to above-mentioned each module is described in detail.

History querying module 401, for receiving user's inquiry request, analyzes and retrieves described inquiry request, returns to Query Result.

Event analysis module 402, for carrying out data mining from multiple dimensions such as service catalogue, localization of fault, failure modes, Event origin, state, satisfaction, request times (take year or season etc. as unit), by the key factor of the each flow process of incident management is carried out to associated statistical study, the accurately location source of trouble, and the result of described intellectual analysis is represented by information display module, the mode representing will not limit, and comprises the mode such as figure, form.Wherein, the event in incident management specifically comprises request each side such as software, hardware, the system failure and service.By incident management, can provide support for operation management, as early as possible by normal the service recovery of infosystem, fault is dropped to user's adverse effect minimum, improve user satisfaction.

Event alarm module 403, for complete event notice, prompting, upgrading, monitoring function is provided, prevents the failing to report of major event, mistake and delay;

Information display module 404, for representing the related pages information of described operation management system, described page type comprises HTML (HTML (Hypertext Markup Language)) and JSP (Java Server Pages, dynamic web page technique standard) type, the described dissimilar function according to the different units of described operation management system and module is adopted.

From Service Management standard, described service sub-system adopts Computer I TIL (Information Technology Foundation framework storehouse, Information Technology Infrastructure Library) framework, optimum management.

Based on described Computer I TIL framework, from the content item of management, described operation management system mainly comprises:

Incident management, comprises the events such as software, hardware, the system failure and services request is managed;

Change management, refer in change implementation process, use Computer I TIL standard, examine and control changed item, forbid the item of privilege and unauthorized change, to avoid change to cause negative impact to business, ensure information security, and configuration management, be that the computing machine building block in certain limit is identified and record, the information relevant to computer based Infrastructure is provided.

Compared with prior art, operation management system provided by the present invention has the following advantages:

Native system is served and business event by conformity calculation machine, to traditional computer, rational modification and innovation are carried out in management, modular working flow process, in enterprise, realize standardization, standardized Computer Service, improve user satisfaction, promote computing machine operation management level, reduce total system operation cost and risk, for management of enterprise operation computer platform provides higher-quality service guarantee, make daily work from passive to active.

Above disclosed is only preferred embodiment of the present invention, the interest field that certainly can not limit the present invention with this, and the equivalent variations of therefore doing according to the claims in the present invention, still belongs to the scope that the present invention is contained.

Claims

1. an operation management system, comprising:

Acquisition subsystem, at least comprises data acquisition unit, event conversion unit and relevant database, for gather, monitoring and storage data, and described data are converted to the required event of service sub-system and by described event transfer to service sub-system;

Service sub-system, at least comprises a controller and multiple Service Processing Unit, analyze and process for the described event to acquisition subsystem transmission, and by the result analyzing and process be presented in user interface.

2. operation management system according to claim 1, is characterized in that:

Described data acquisition unit mainly by RFID reader the soft hardware performance to system relevant to RFID in Internet of Things, main frame, reader and embedded system, qualitative data monitor, control, and each flow process is wherein managed;

Described event conversion unit is processed for the data that described data acquisition unit is gathered, and converts thereof into the required event of system applies layer.

3. operation management system according to claim 2, is characterized in that:

Described event conversion unit specifically comprises:

Event processing module, is mainly used in collecting the data that reader reads, and read data are converted into primitive event, is further industry event by primitive event by principle combinations.

Event memory module, is mainly used in, according to concrete application, the information of event handling cell processing is converted into the needed information of service sub-system, and stores this information.

4. operation management system according to claim 1, is characterized in that:

Described Service Processing Unit mainly comprises history querying module, event analysis module, event alarm module and information display module, wherein:

Described history querying module, for receiving user's inquiry request, analyzes and retrieves described inquiry request, returns to Query Result;

Described event analysis module, for the positioning analysis of data mining and the source of trouble;

Described event alarm module, for complete event notice, prompting, upgrading and monitoring is provided, prevents the failing to report of major event, mistake and delay;

Described information display module, for representing the related pages information of described operation management system.