CN110211287A - The socialization maintenance operation management method and system of unmanned vending machine terminal - Google Patents
The socialization maintenance operation management method and system of unmanned vending machine terminal Download PDFInfo
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- CN110211287A CN110211287A CN201910492982.3A CN201910492982A CN110211287A CN 110211287 A CN110211287 A CN 110211287A CN 201910492982 A CN201910492982 A CN 201910492982A CN 110211287 A CN110211287 A CN 110211287A
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- G—PHYSICS
- G01—MEASURING; TESTING
- G01D—MEASURING NOT SPECIALLY ADAPTED FOR A SPECIFIC VARIABLE; ARRANGEMENTS FOR MEASURING TWO OR MORE VARIABLES NOT COVERED IN A SINGLE OTHER SUBCLASS; TARIFF METERING APPARATUS; MEASURING OR TESTING NOT OTHERWISE PROVIDED FOR
- G01D21/00—Measuring or testing not otherwise provided for
- G01D21/02—Measuring two or more variables by means not covered by a single other subclass
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F9/00—Details other than those peculiar to special kinds or types of apparatus
- G07F9/002—Vending machines being part of a centrally controlled network of vending machines
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Abstract
The present invention provides a kind of socialization maintenance operation management method of unmanned vending machine terminal, comprising the following steps: maintenance project required for unmanned vending machine terminal, push relevant information to associated user are specified in acquisition；Wherein maintenance project is at least the one of which for repairing, substituting operation consumptive material and the unmanned vending machine terminal of cleaning；The corresponding region of maintenance project in unmanned vending machine terminal is specified in unlock, detection maintenance user is to the maintenance result for specifying unmanned vending machine terminal to carry out maintenance, by this method, it can be runed in all or part of realization, the unmanned vending machine terminal of maintenance is not necessarily to the proprietary team of component, by excitation user or utilize socialization resource operation, the unmanned vending machine terminal of maintenance, while reducing the operation cost and maintenance cost of unmanned vending machine terminal, the use of convenient user.
Description
Technical field
The present invention relates to unmanned retail domain, in particular to a kind of socialization maintenance operation management of unmanned vending machine terminal
Method and system.
Background technique
Unmanned vending machine terminal refers to the equipment that nobody participates in sales section, can be applied to sell various objects
Product (such as daily necessities, food and beverage etc.).Since unmanned vending machine terminal has selling area, selling time unrestricted
And marketing efficiency it is high the advantages that, be widely used in daily life, people are seen everywhere roadside, office building
The miscellaneous unmanned vending machine terminal of interior setting, however unmanned vending machine terminal while bringing convenient there is also
Certain defect.
Different from traditional marketing method, the theory of unmanned vending machine terminal advocated is that nobody participates in sale, for
Main purpose is the selling cost in order to reduce sale for businessman, however the consumptive material operation cost of unmanned vending machine terminal is but
It is not well solved.Specifically, unmanned vending machine terminal, which is laid in fixed place, provides sale for consumer
Service, and sales service will necessarily bring the reduction of consumptive material and the loss of consumptive material, the including but not limited to reduction of items for merchandising,
The damage of items for merchandising and the abrasion of consumptive material equipment, and long-term sales service is provided in order to continue, it is necessary to this
A little consumptive materials are substituted or are repaired, and consumptive material maintenance is referred to as.
Conventional consumptive material management at present still passes through remote port and monitors more unmanned vending machine terminals, when certain unmanned retail
There is the state for needing replacing or repairing in machine terminal consumptive material, and assigns specific operation personnel to go to unmanned vending machine by management platform
Terminal seat repairs it, and this mode needs the investment of additional operation cost and maintenance cost far and away.It is right
In for the whole nation even unmanned vending machine terminal of global range operation, it is necessary to office be arranged in multiple regions to assign
Operation personnel carries out operation management, in addition, it cannot be guaranteed that each operation personnel's distance needs the unmanned vending machine terminal of maintenance
Distance be all it is close, when operation personnel needs to go to carry out maintenance apart from far place, the operation cost and dimension paid
Guaranteed cost just becomes more high.In addition, being that manager assigns operation personnel that specified place is periodically gone to examine there are also a kind of mode
The state of unmanned vending machine terminal is looked into, obviously its operation cost and maintenance cost are higher for this mode.
In addition, for consumers, using the user experience of unmanned vending machine terminal largely by nothing
The influence of people's vending machine SOT state of termination, such as unmanned vending machine terminal sale article are insufficient, between selling situations such as consumptive material damages all
Connect or directly influence the user experience of sellers.
Summary of the invention
The purpose of the present invention is to provide the socialization maintenance operation management method and system of a kind of unmanned vending machine terminal,
So that the identity of consumer is converted to operation or maintenance identity, allows consumer to participate in the operation management of consumptive material, give
Reduce the investment of additional operation personnel's cost while consumer's incentive measure, it is in other words, convenient giving consumer
The operation cost and maintenance cost during consumptive material operation management, the expenditure for expense of cutting down the number of intermediate links are reduced simultaneously.
The purpose of the present invention is to provide the socialization maintenance operation management method and system of a kind of unmanned vending machine terminal,
For manager, cuts operating costs and maintenance cost is participating in the same of consumptive material operation management for consumers
When obtain certain interests.
The purpose of the present invention is to provide the socialization maintenance operation management method and system of a kind of unmanned vending machine terminal,
Operation consumptive material is provided by third-party service platform, and runs consumptive material and is directly transported to and need the equipment of operation or maintenance whole
At end, the time of consumptive material transport intermediate link is reduced, improves operation management efficiency, consumer only needs to need to run or maintenance
Device end at carry out maintenance, reduce the difficulty of maintenance.
The purpose of the present invention is to provide the socialization maintenance operation management method and system of a kind of unmanned vending machine terminal,
Using the pairing of match information, to ensure the consumptive material of operation process and the one-to-one correspondence of operator.
In order to realize that any of the above goal of the invention, the present invention provide a kind of socialization maintenance operation of unmanned vending machine terminal
Management method, comprising the following steps:
S1: maintenance project required for unmanned vending machine terminal, at least push pushed information to unmanned retail are specified in acquisition
Machine terminal, associated user's handheld terminal, computer terminal are one of, and wherein maintenance project, which is at least, repairs, substitutes operation consumptive material
With the one of which for cleaning unmanned vending machine terminal；S2: associated user is at least through unmanned vending machine terminal, handheld terminal, electricity
Brain terminal one of which obtain pushed information, clicked at least through screen, interactive voice, visual identity, input code, barcode scanning,
One of feedback pushed information swiped the card, feed back pushed information content be at least associated user's selection receive, wouldn't receive,
Refusal receives, closes the one of which of pushed information；S3: the corresponding area of maintenance project in unmanned vending machine terminal is specified in unlock
Domain；S4: unmanned vending machine terminal detection maintenance user is to the maintenance result for specifying unmanned vending machine terminal to carry out maintenance；And
S5: the maintenance result that unmanned vending machine terminal will test reports remote server.
According to another aspect of the present invention, the present invention provides a kind of socialization maintenance operation management of unmanned vending machine terminal
System cooperates with the relationship of an at least unmanned vending machine terminal, remote server and user, wherein unmanned vending machine terminal is extremely
Less include processing terminal, runs consumptive material, the sealed equipment of sealed operation consumptive material and the detection device of detection operation consumptive material, wherein
The function of processing terminal includes but is not limited to: identification user and/or the identity for runing consumptive material, sealed or unlock operation consumptive material,
The consumptive material situation and transmission information for obtaining operation consumptive material, are transported using the socialization maintenance of unmanned vending machine terminal as described above
Battalion's management method is managed.
Detailed description of the invention
Fig. 1 is a kind of process signal of the socialization maintenance operation management method of unmanned vending machine terminal according to the present invention
Figure.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, those of ordinary skill in the art's every other embodiment obtained belong to what the present invention protected
Range.
It is understood that term " one " is interpreted as " at least one " or " one or more ", i.e., in one embodiment,
The quantity of one element can be one, and in a further embodiment, the quantity of the element can be it is multiple, term " one " is no
It can be interpreted as the limitation to quantity.
The present invention provides the consumptive material operation management system and method for a kind of unmanned vending machine terminal, the consumptive material operation management
System makes the identity of consumer be converted to operation or maintenance identity, and consumer is allowed to participate in the operation management of consumptive material,
The investment for reducing additional operation personnel's cost while giving consumer's incentive measure, cut operating costs and maintenance at
This.It is noted that in an embodiment of the present invention, maintenance cost refers to that maintenance cost and consumptive material substitute cost,
That is mainly being completed to the consumption in unmanned vending machine terminal after consumer is converted into network operator or maintenance identity
Material carries out the work for substituting and repairing to consumptive material.
As shown in Figure 1, the consumptive material operation management system mainly carries out cooperation from tripartite's tissue jointly participates in completion, i.e. institute
Stating consumptive material operation management system includes at least one unmanned vending machine terminal, user and remote server, remote server
It is managed collectively an at least unmanned vending machine terminal, the maintenance project of unmanned vending machine terminal, which is at least, repairs, substitutes operation consumption
Material and the one of which for cleaning unmanned vending machine terminal；User obtains pushing away from unmanned vending machine terminal or remote server
It delivers letters breath, user makes maintenance to unmanned vending machine terminal, and unmanned vending machine terminal detection maintenance user is to specified unmanned retail
Machine terminal carry out the maintenance of maintenance as a result, and the maintenance result that will test of unmanned vending machine terminal report remote server.
When the user needs to carry out maintenance to specific unmanned vending machine terminal, the unmanned vending machine terminal authentication
The identity of user, user carries out maintenance to the unmanned vending machine terminal using the operation consumptive material, and is obtained according to maintenance situation
Take certain reward.
In an embodiment of the present invention, unmanned vending machine terminal includes at least processing terminal, runs consumptive material, sealed operation consumption
The detection device of consumptive material is runed in the sealed equipment of material and detection, and wherein the function of processing terminal includes but is not limited to: identification is used
Family and/or the information for runing consumptive material, sealed or unlock operation consumptive material obtain the consumptive material situation and transmission letter of operation consumptive material
Breath；Wherein operation consumptive material includes but is not limited to bottled water, batch can, gas tank, accessory, water receiver, wiring board and unmanned vending machine
Terminal enclosure.
When runing consumptive material is batch can, an at least batch can is placed in the batch can area of unmanned vending machine terminal, and batch can area corresponds to position
Install openable and closable lid:
At this time, it may be necessary to the operation consumptive material situation for carrying out maintenance include: in batch can material off-capacity and material occur it is different
Often；Electric lock or mechanical lock are provided on lid, electric lock or mechanical lock receive unlock and sealed instruction；On each batch can
Unique identification label is posted, the corresponding position setting setting cog region for placing batch can in batch can area is known by cog region
Not Shi Bie the mode of label obtain batch can information；
In this case, the doses by calculating batch can may be selected to judge whether the batch can needs to carry out maintenance, refer to
Fixed unmanned vending machine terminal recognition batch can and/or maintenance user, judge whether it is can maintenance the case where, if so, specified nothing
People's vending machine terminal unlocking lid, maintenance staff place corresponding batch can to corresponding position, and cog region identifies the identification of batch can
Label judges whether maintenance success, can the sealed lid if maintenance success.
It is noted that identification can also be passed through by way of identifying maintenance user to determine whether can unlock
The mode of batch can is to determine whether can unlock.
When runing consumptive material is gas tank, gas tank is placed in the gas tank area of unmanned vending machine terminal, the setting of gas tank area corresponding position
Openable and closable lid.
At this time, it may be necessary to which the operation consumptive material situation for carrying out maintenance includes: that gas capacity in gas tank is inadequate, gas uses different
Often；Electric lock or mechanical lock are provided on lid, electric lock or mechanical lock receive unlock and sealed instruction；Gas tank connects in area
It connects and is equipped with pressure reducing valve at the position of gas tank, pressure reducing valve is equipped with baroceptor, obtains gas tank inner capacities by baroceptor.
In this case, the capacity in gas tank can be judged by the air pressure of gas tank, and then judges whether the gas tank needs
Carry out maintenance, specify unmanned vending machine terminal recognition gas tank and/or the maintenance staff, judge whether it is can maintenance feelings
Condition, if so, specifying unmanned vending machine terminal unlocking lid, maintenance staff place corresponding gas tank to corresponding position, air pressure transmission
The pressure of sensor detection gas tank judges whether to have carried out maintenance to it with this, can sealed lid if maintenance success.
When runing consumptive material is bottled water, bottled water is placed on the smart seat on the barreled pool of unmanned vending machine terminal,
Openable and closable lid is arranged in barreled pool corresponding position.
At this time, it may be necessary to which the operation consumptive material situation for carrying out maintenance includes: bottled water off-capacity, water quality occurs abnormal；Lid
On be provided with electric lock or mechanical lock, electric lock or mechanical lock receive unlock and sealed instruction；Weight calculation is set on smart seat
Sensor and water quality sensor, Weight-measuring sensor obtain the weight of bottled water and then obtain the capacity of bottled water, water quality sensing
The water quality of device detection bottled water.
In this case, sentenced by obtaining weight/calculating bottled water surplus/detection bottled water water quality of bottled water
It is disconnected whether to need to carry out maintenance, unmanned vending machine terminal recognition bottled water and/or maintenance staff are specified, judging whether it is can tie up
The case where guarantor, if so, specifying unmanned vending machine terminal unlocking lid, maintenance staff place corresponding bottled water to corresponding position
It sets, the maintenance situation of bottled water is obtained by Weight-measuring sensor and water quality sensor, it, can sealed lid if maintenance success.
When runing consumptive material is water receiver, water receiver is placed in the waste water receiving area of unmanned retail, waste water receiving area pair
Answer position that openable and closable box lock is set.
At this time, it may be necessary to the operation consumptive material situation for carrying out maintenance include: in water receiver wastewater flow rate it is more；It is arranged on water receiver
Lock can be electric lock or mechanical lock, and electric lock or mechanical lock receive unlock and sealed instruction；Water receiver is built-in with water level biography
Sensor, water level sensor monitor the water level in water receiver.
In this case, the water level detected by water level sensor in water level/calculating water receiver in water receiver judges
Whether need to carry out maintenance, specify unmanned vending machine terminal recognition maintenance staff, judge whether it is can maintenance the case where, if so,
Unmanned vending machine terminal unlocking lid is specified, maintenance staff empty the waste water in water receiver, detect water receiving by level switch
Water level in box can sealed box lock if maintenance success.
When runing consumptive material is wiring board, wiring board is placed in the wiring board area of unmanned vending machine terminal, and wiring board area is corresponding
Openable and closable lid is arranged in position.
At this time, it may be necessary to which the operation consumptive material situation for carrying out maintenance includes that wiring board breaks down；Electric lock is provided on lid
Or mechanical lock, electric lock or mechanical lock receive unlock and sealed instruction；Wiring board connects the electronic equipment that need to be controlled, and passes through
The operation conditions of electronic equipment judges wiring board, and whether maintenance is successful.
In this case, judge that electronic equipment operation occurs abnormal to determine whether needing to carry out maintenance, specify nobody
Vending machine terminal recognition maintenance staff, preferably professional, judge whether it is can maintenance the case where, if so, unlock lid, dimension
Guarantor person repairs wiring board.
When runing the shell that consumptive material is unmanned vending machine terminal, do not need sealed.
At this time, it may be necessary to which the operation consumptive material situation for carrying out maintenance includes that outer machine falls ash, the external machine of maintenance staff is cleaned, with
Uploading pictures arrange the mode of inspection personnel to obtain cleaning result.
When runing the accessory that consumptive material is unmanned vending machine terminal, it is same as the operation management embodiment of wiring board.
In addition, camera is arranged on specifying unmanned vending machine terminal, the image/video information of maintenance user is obtained.
The present invention provides a kind of socialization maintenance operation management method of unmanned vending machine terminal, comprising the following steps:
S1: maintenance project required for unmanned vending machine terminal is specified in acquisition, and at least pushed information is whole to unmanned vending machine
End, associated user's handheld terminal, computer terminal are one of, and wherein maintenance project is at least maintenance, consumptive material is runed in replacement and clear
The one of which of clean unmanned vending machine terminal；
S2: associated user obtains push letter at least through unmanned vending machine terminal, handheld terminal, computer terminal one of which
Breath clicks, interactive voice, visual identity, input code, barcode scanning, one of feedback push letter swiped the card at least through screen
Breath, the content for feeding back pushed information are at least associated user and select to receive
, wouldn't receive, refuse receive, close pushed information one of which；
S3: the corresponding region of maintenance project in unmanned vending machine terminal is specified in unlock；
S4: unmanned vending machine terminal detection maintenance user is to the maintenance result for specifying unmanned vending machine terminal to carry out maintenance；
And
S5: the maintenance result that unmanned vending machine terminal will test reports remote server.
Accordingly, the socialization maintenance operation management system of unmanned vending machine terminal includes:
At least it is arranged on remote server:
Maintenance project unit, wherein maintenance project unit obtains maintenance project required for unmanned vending machine terminal, wherein
Maintenance project is at least the one of which for repairing, substituting operation consumptive material and the unmanned vending machine terminal of cleaning.
Push unit, wherein it is whole to push information to unmanned vending machine terminal, associated user's handheld terminal, computer for push unit
End is one of.
Wherein push unit will push information to associated user, and associated user is at least through unmanned vending machine terminal, hand-held
Terminal, computer terminal one of which obtain pushed information, click at least through screen, interactive voice, visual identity, input generation
Code, barcode scanning, one of feedback pushed information swiped the card, feed back pushed information content be at least associated user select to receive,
It wouldn't receive, refuse to receive, close the one of which of pushed information.
Maintenance result unit, wherein maintenance result unit obtains the maintenance result of at least one unmanned vending machine terminal.
It is noted that remote server may refer to also can refer to interior separately from the server of unmanned vending machine terminal
The server being placed in unmanned vending machine terminal.
Recognition unit, unlocking unit and detection unit are at least set in unmanned vending machine terminal, wherein recognition unit is known
Other associated user or operation consumptive material, unlocking unit unlock the corresponding region of maintenance project in unmanned vending machine terminal, and detection is single
Member detection maintenance result is simultaneously uploaded to remote server.
In addition, maintenance project required for unmanned vending machine terminal is specified in acquisition, including but not limited in step S1
Following manner: unmanned vending machine terminal obtains the project for needing maintenance by self-test；Associated user is at least through unmanned retail
Machine terminal, mobile phone terminal, computer terminal it is one of to remote server or the project of unmanned vending machine terminal request maintenance；
Remote server, which is at least sent a command to, specifies unmanned vending machine terminal or specified handheld terminal, designated computer terminal wherein
One kind matches at least wherein unmanned vending machine terminal is specified to refer at least by coding, opsition dependent, by the one of of user attaching
1 unmanned vending machine terminal, specified handheld terminal, designated computer terminal refer to associated user logged in by related web page, APP,
Common handheld terminal, the computer that software client logs in it is therein any one.
Specifically, in the first scenario, it is provided with detection unit in unmanned vending machine terminal, the detection unit self-test
The information of corresponding maintenance project is sent to maintenance project unit by the maintenance project in unmanned vending machine terminal, at this point, nobody
Sensor is arranged in the location settings sensor or the operation consumptive material itself that maintenance consumptive material is corresponded in vending machine terminal, remotely
Server is obtained by the judgement of relevant sensor signals discriminatory analysis, the consumption of the transducing signal feedback operation consumptive material of the sensor
Material situation, types of consumables, maintenance result one of which or combination, the sensor be pressure sensor, touch-switch, liquid
Conductivity sensor, flow sensor, brushless motor Hall sensor, speed probe, camera, temperature sensor, water level
Sensor, magnetic force induction device, current sensor, microphone, near-field communication sensor, voltage sensor, baroceptor, electrostatic
The one of which or combination of sensor, photosensitive sensor, gas concentration sensor.In the latter case, remote service end or
Person specifies unmanned vending machine terminal to obtain user's request, and unmanned vending machine terminal is specified to carry out self-test.In a third case, far
Journey server sends instructions to unmanned vending machine terminal.
In another aspect of this invention, remote server can analyze the operation feelings for obtaining unmanned vending machine terminal by data
Condition, and then make anticipation.
At this point, obtaining before step S1 comprising steps of remote server is at least communicatively connect with unmanned vending machine terminal
Need the project of maintenance corresponding to the fixed unmanned vending machine end sensor information of fetching, or to specifying unmanned vending machine terminal
Operation data statistical analysis obtains the one of which that unmanned vending machine terminal needs the project of maintenance.
Accordingly, analytical unit is at least set on remote server, and wherein communicatedly connection is sold analytical unit in unmanned
Machine terminal obtains the data of the sensor in unmanned vending machine terminal in real time, carries out the operation data to unmanned vending machine terminal
It is analyzed, obtains the one of which that unmanned vending machine terminal needs the project of maintenance.
In addition the analytical unit can also predict consumptive material of the unmanned vending machine terminal needed for future time, be not necessarily to manpower intervention
Or one of which or combination that manpower intervention determines, automatically to production Role Users or third-party platform or soft in remote server
The one of which or combination of part, transmit consumables associated therewith delivery order, production order, shipment schedule, production plan one kind or
Combination, the content of the order and plan include be not limited to batch number, consumptive material number, title, quantity, commercial specification, descriptive labelling,
Measurement unit, consignee, shipping address, consignee's contact method.
After in other cases, maintenance user obtains maintenance project, buy or obtain from designated place, e-platform,
Third party delivers operation consumptive material.
Certainly, it is also necessary to which the identity of user is identified, that is to say, that comprising steps of long-range clothes before step S1
Business device uses number, the commodity of unmanned vending machine terminal at least through user account, role, user rating, statistical analysis user
Or quantity of service, frequency, payment information, gender, the age, photo, face characteristic code one of which, judge whether user meets
The condition of maintenance user.
At this point, remote server includes subscriber unit, wherein subscriber unit is stored with user information, including user account,
Role, user rating, user use number, frequency, payment information, gender, age, photo, the face of unmanned vending machine terminal
The one of which of condition code, determines whether user can become maintenance user by subscriber unit.
It is corresponding, in step sl, judge whether user meets the trigger condition of the condition of maintenance user, maintenance user's
Selection mode includes but is not limited to: associated user at least through unmanned vending machine terminal, specified handheld terminal, computer terminal its
A kind of middle request certainly becomes maintenance user, and wherein for user from request as maintenance user, the mode of audit includes but is not limited to entrust
The management backstage of third-party institution audit user, remote server is ask to audit user；It is dimension that remote server, which specifies associated user,
Warranty family, remote server pass through the automatic audit user of rule match.
That is, following two mode can be passed through by becoming maintenance user；User becomes maintenance to remote server request
User, at this point, the subscriber unit of remote server judges whether the user can become maintenance user, in addition if in user library
The not user information of the user can entrust third party to audit user；Alternatively, data of the remote server according to user, judgement
Whether the user in user library can become maintenance user, if eligible, associated user be specified to become maintenance user.
In step sl, the mode of unmanned vending machine terminal pushed information to associated user include but is not limited to:
Unmanned vending machine terminal, designated computer terminal, a kind of terminal of specified handheld terminal are specified at least, at least through aobvious
Display screen show maintenance information interface, play maintenance information speech, wherein handheld terminal can using send short message, make a phone call to
Relative users, wherein message can be recording substance and/or text conversion is the content informing associated user of voice.
In addition, in step S3, before unlocking maintenance corresponding region, comprising the following steps: identification maintenance user and/
Or operation consumptive material, wherein the mode of identification user includes but is not limited to: specifying the camera on vending machine with people by being arranged in
Face knows the identification matching for carrying out maintenance user otherwise；The account logined by maintenance user or password match maintenance user；
Maintenance user is matched by way of input coding or login password；Maintenance staff are matched by way of brush entity card；Pass through
Identification two dimensional code/bar code mode matches maintenance user, wherein the mode of identification operation consumptive material is at least through unmanned vending machine
Terminal, designated computer terminal, specified handheld terminal are a kind of, using the camera of unmanned vending machine terminal, loudspeaker, screen, refer to
Line sensor, near-field communication wireless transmission function, radio function are at least one of, at least identify or match operation consumptive material
RFID electronic label, bar code, two dimensional code, wireless, Magnetic Induction, color recognition, graph image one of which or combination.
In step S3, unlocking manner is using one of electromagnetic lock, motor drive or combination, wherein unlock or contracting
The sensor of conjunction state, should be electromagnetic induction sensor, contact switch, photosensitive sensors, ultrasonic sensor, visual identity,
The one of which or combination of pressure sensor, Hall sensor.
Further comprise after step s 5: maintenance user reward is given according to maintenance result, wherein rewarding with following shape
Formula is sent, and is including but not limited to sent the remaining sum that can be withdrawn deposit, integral, is sent virtual coin, free or preferential product or service
One of or combination.
Remote server directly judges the maintenance result；Or remote server receives user's request confirmation maintenance knot
Fruit, the confirmation request method for obtaining user includes but is not limited to software, PC software or webpage account that user downloads in mobile terminal
Number, select on wechat, the public platform of Alipay, small routine, third-party platform or on unmanned vending machine terminal screen；Or
Confirmation request is submitted to the remote server by communication modes such as phone, short messages, wherein the request confirmation is implemented as
Confirm the schedule of maintenance content, performance level, the one of which whether completed that is, maintenance result unit can foundation
Maintenance result gives maintenance user reward.
After step s 3, automatic or automatic locking operation consumptive material or corresponding position after being determined by user, or at least
Pass through unmanned vending machine terminal, designated computer terminal, a kind of speaker sound of specified handheld terminal, displaying information on screen
A kind of or combination informs user's locked state or user is notified to carry out sealed maintenance region manually.
In addition, the management method also comprises step: remote server obtain specify unmanned vending machine terminal manage number
According to or maintenance data one of which or combination, adjustment specifies the grade, star, commodity price, commodity of unmanned vending machine terminal
The one of which or combination of preferential mode specify the modes of the maintenance data of unmanned vending machine terminal to include but unlimited wherein obtaining
The maintenance of unmanned vending machine terminal is recorded in: remote server or management data, designated person's inspection specify vending machine to long-range
The one of which or combination of server registers inspection result data.
At this point, operating service end includes administrative unit, wherein administrative unit obtains the management data of unmanned vending machine terminal
Or one kind or combination of maintenance data, corresponding adjustment is carried out to unmanned vending machine terminal.
The present invention is not limited to above-mentioned preferred forms, anyone can show that other are various under the inspiration of the present invention
The product of form, however, make any variation in its shape or structure, it is all that there is skill identical or similar to the present application
Art scheme, is within the scope of the present invention.
Claims (23)
1. a kind of socialization maintenance operation management method of unmanned vending machine terminal, which comprises the following steps:
S1: maintenance project required for unmanned vending machine terminal, at least pushed information to unmanned vending machine terminal, phase are specified in acquisition
User's handheld terminal, computer terminal one of which are closed, wherein maintenance project, which is at least, repairs, substitutes operation consumptive material and clean nobody
The one of which of vending machine terminal；
S2: associated user obtains pushed information at least through unmanned vending machine terminal, handheld terminal, computer terminal one of which,
It is clicked at least through screen, interactive voice, visual identity, input code, barcode scanning, one of feedback pushed information swiped the card,
The content of feedback pushed information is at least associated user's selection and receives, wouldn't receive, refuse to receive, close pushed information wherein
It is a kind of；
S3: the corresponding region of maintenance project in unmanned vending machine terminal is specified in unlock；
S4: unmanned vending machine terminal detection maintenance user is to the maintenance result for specifying unmanned vending machine terminal maintenance；
S5: the maintenance result that unmanned vending machine terminal will test reports remote server.
2. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 1, which is characterized in that
In step S1, maintenance project required for unmanned vending machine terminal is specified in acquisition, and include, but are not limited to, the following ways: nobody zero
It sells machine terminal and obtains the project for needing maintenance by self-test；Associated user at least through unmanned vending machine terminal, mobile phone terminal,
Computer terminal it is one of to remote server or the project of unmanned vending machine terminal request maintenance；Remote server is at least sent out
Send instruction to the one of which for specifying unmanned vending machine terminal or specified handheld terminal, designated computer terminal, wherein specifying nobody
Vending machine terminal refers at least by coding, opsition dependent, by one of which matched at least 1 unmanned vending machine end of user attaching
End, specified handheld terminal, designated computer terminal refer to that associated user is logged in by related web page, APP, software client logs in
Handheld terminal, computer it is therein any one.
3. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 1, which is characterized in that
Comprising steps of remote server is at least communicatively connect with unmanned vending machine terminal before step S1, specified nobody zero is obtained
The sensor information in machine terminal is sold, wherein sensor information is to the project in requisition for maintenance；Or it is whole to unmanned vending machine is specified
The operation data at end statisticallys analyze, and obtains the one of which that unmanned vending machine terminal needs the project of maintenance.
4. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 1, which is characterized in that
Comprising steps of remote server is used at least through user account, role, user rating, statistical analysis user before step S1
Number, commodity or the quantity of service of unmanned vending machine terminal, frequency, payment information, gender, age, photo, face characteristic code
One of which, judges whether user meets the condition of maintenance user.
5. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 4, which is characterized in that
In step S1, judge whether user meets the trigger condition of the condition of maintenance user, the selection mode of maintenance user includes but not
Be limited to: associated user becomes at least through unmanned vending machine terminal, specified handheld terminal, the one of of computer terminal from request
Maintenance user；It is maintenance user that remote server, which specifies associated user,.
6. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 5, which is characterized in that use
Family becomes maintenance user from request, and the mode of audit includes but is not limited to that the third-party institution is entrusted to audit user, remote server
Management backstage audit user, remote server pass through the automatic audit user of rule match.
7. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 1, which is characterized in that
In step S1, the mode of unmanned vending machine terminal pushed information to associated user include but is not limited to: specifying at least unmanned retail
Machine terminal, designated computer terminal, a kind of terminal of specified handheld terminal, show maintenance information interface at least through display screen, broadcast
Maintenance information speech is put, wherein handheld terminal is made a phone call to relative users, wherein message is recording using short message is sent
Content and/or text conversion are that the content of voice informs associated user.
8. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 1, which is characterized in that
In step S3, before unlocking maintenance corresponding region, comprising the following steps: identification maintenance user and/or operation consumptive material, wherein
The mode of identification user includes but is not limited to: being carried out in a manner of recognition of face the camera being arranged on specified vending machine
The identification of maintenance user matches；The account logined by maintenance user or password match maintenance user；By input coding or step on
The mode of record password matches maintenance user；Maintenance staff are matched by way of brush entity card；By identifying two dimensional code/bar code
Mode match maintenance user, wherein identification operation consumptive material mode at least through unmanned vending machine terminal, designated computer terminal,
Specified handheld terminal is a kind of, using the camera of unmanned vending machine terminal, loudspeaker, screen, fingerprint sensor, near-field communication without
Line transfer function, radio function are at least one of, at least identify or match the operation RFID electronic label of consumptive material, bar code,
Two dimensional code, wireless, Magnetic Induction, color recognition, graph image one of which or combination.
9. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 1, which is characterized in that
In step S3, unlocking manner is using one of electromagnetic lock, motor drive or combination, wherein the biography of unlock or condensed state
Sensor is electromagnetic induction sensor, contact switch, photosensitive sensors, ultrasonic sensor, visual identity, pressure sensor, suddenly
The one of which or combination of your sensor.
10. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 2, which is characterized in that
Unmanned vending machine terminal obtains the project for needing maintenance by self-test, at this point, corresponding to maintenance consumptive material in unmanned vending machine terminal
Location settings sensor or the operation consumptive material itself sensor is set, remote server passes through relevant sensor signals
Judgement analyzes and determines acquisition, wherein the consumptive material situation of the transducing signal feedback operation consumptive material of sensor, types of consumables, maintenance knot
The one of which or combination of fruit, wherein sensor is pressure sensor, touch-switch, liquid conduction rate sensor, flow sensing
Device, brushless motor Hall sensor, speed probe, camera, temperature sensor, water level sensor, magnetic force induction device, electric current
Sensor, microphone, near-field communication sensor, voltage sensor, baroceptor, electrostatic transducer, photosensitive sensor, gas
The one of which or combination of concentration sensor.
11. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 10, which is characterized in that
Consumptive material of the unmanned vending machine terminal needed for future time is predicted by the analysis of remote server, without manpower intervention or manually
Determining one of which or combination are intervened, automatically to producing Role Users or third-party platform in remote server or be installed on shifting
Dynamic terminal, pc computer software one of which or combination, transmit the delivery order of consumables associated therewith, production order, shipment schedule,
The content of one kind or combination of production plan, the order and plan includes to be not limited to batch number, consumptive material number, title, quantity, quotient
Product specification, descriptive labelling, measurement unit, consignee, shipping address, consignee's contact method.
12. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 1, which is characterized in that
After step S1, maintenance user obtains the production role consumptive material sending, transport, or buy from designated place, e-platform or
It obtains, third party delivers operation consumptive material.
13. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 1, which is characterized in that
Further comprise after step s 5: giving maintenance user reward according to maintenance result, sent in the form of following wherein rewarding,
Including but not limited to send the remaining sum that can be withdrawn deposit, integral, send virtual coin, free or preferential product or service it is one of or
Combination.
14. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 13, which is characterized in that
Remote server directly judges the maintenance result；Or remote server receives user's request confirmation maintenance and uses as a result, obtaining
The confirmation request method at family includes but is not limited to software, PC software or webpage account, wechat, the branch that user downloads in mobile terminal
It pays precious public platform, small routine, select on third-party platform or on unmanned vending machine terminal screen；Or pass through phone, short
Letter etc. communication modes submit confirmation request to remote server, wherein request confirmation be implemented as confirmation maintenance content completion into
Degree, performance level, the one of which whether completed.
15. the socialization maintenance operation management method of unmanned vending machine terminal according to claim 1, which is characterized in that
After step s 3, automatic or automatic locking operation consumptive material or corresponding position after being determined by user, or at least through nobody
Vending machine terminal, designated computer terminal, one kind or group of a kind of speaker sound of specified handheld terminal, displaying information on screen
It closes, inform user's locked state or user is notified to carry out sealed maintenance region manually.
16. special according to claim 1 to the socialization maintenance operation management method of 15 any unmanned vending machine terminals
Sign is, comprising steps of remote server obtains wherein the one of the management data or maintenance data for specifying unmanned vending machine terminal
Kind or combination, adjustment specify the grade of unmanned vending machine terminal, star, commodity price, the one of which of the preferential mode of commodity or
Combination, specify the modes of the maintenance data of unmanned vending machine terminal to include but is not limited to wherein obtaining: remote server records nothing
The maintenance of people's vending machine terminal or management data, designated person's inspection specify vending machine to register inspection number of results to remote server
According to one of which or combination.
17. a kind of socialization maintenance operation management system of unmanned vending machine terminal cooperates with an at least unmanned vending machine terminal,
Relationship between remote server and user runs consumptive material wherein unmanned vending machine terminal includes at least processing terminal, sealed
The sealed equipment of consumptive material and the detection device of detection operation consumptive material are runed, wherein the function of processing terminal includes but is not limited to:
It identifies associated user and/or runs the information of consumptive material, sealed or unlock operation consumptive material and/or consumptive material region obtain fortune
Seek the consumptive material situation and transmission information of consumptive material, which is characterized in that
At least it is arranged on remote server:
Maintenance project unit, wherein maintenance project unit obtains maintenance project required for unmanned vending machine terminal, wherein maintenance
Project is at least the one of which for repairing, substituting operation consumptive material and the unmanned vending machine terminal of cleaning；Push unit, wherein push is single
Member push relevant information to unmanned vending machine terminal, associated user's handheld terminal, computer terminal it is at least one of；Maintenance knot
Fruit unit, wherein maintenance result unit obtains the maintenance result of at least one unmanned vending machine terminal；
At least it is arranged in unmanned vending machine terminal:
Recognition unit, unlocking unit and detection unit, wherein recognition unit identification associated user and/or operation consumptive material, unlock
Unit unlocks the corresponding region of maintenance project and/or consumptive material in unmanned vending machine terminal, detection unit detect maintenance result and on
It is transmitted to remote server.
18. the socialization maintenance operation management system of unmanned vending machine terminal according to claim 17, which is characterized in that
Analytical unit is at least set on remote server, wherein analytical unit remote server at least communicatively with unmanned vending machine terminal
Connection, obtains the sensor information in specified unmanned vending machine terminal, wherein sensor information is to the project in requisition for maintenance；
Or the operation data for specifying unmanned vending machine terminal is statisticallyd analyze, obtain unmanned vending machine terminal need maintenance project its
Middle one kind.
19. the socialization maintenance operation management system of unmanned vending machine terminal according to claim 18, which is characterized in that
The analytical unit predicts consumptive material of the unmanned vending machine terminal needed for future time, determines without manpower intervention or manpower intervention
One of or combination, automatically to producing Role Users or third-party platform in remote server or be installed on mobile terminal, pc
The one of which or combination of the software of computer transmit delivery order, the production order, shipment schedule, production plan of consumables associated therewith
One kind or combination, the content of the order and plan include be not limited to batch number, consumptive material number, title, quantity, commercial specification,
Descriptive labelling, measurement unit, consignee, shipping address, consignee's contact method.
20. the socialization maintenance operation management system of unmanned vending machine terminal according to claim 17, which is characterized in that
Remote server includes subscriber unit, and wherein subscriber unit is stored with user information, including is not limited to user account, role, use
Family grading, statistical analysis user use number, commodity or quantity of service, frequency, the payment information, property of unmanned vending machine terminal
Not, the age, photo, face characteristic code one of which, judge whether user meets the condition of maintenance user.
21. the socialization maintenance operation management system of unmanned vending machine terminal according to claim 17, which is characterized in that
Recognition unit identifies maintenance user and/or operation consumptive material, wherein the mode of identification user includes but is not limited to: being referred to by setting
Determine the identification matching that the camera on vending machine carries out maintenance user in a manner of recognition of face；The account logined by maintenance user
Family or password match maintenance user；Maintenance user is matched by way of input coding or login password；Pass through brush entity card
Mode matches maintenance staff；Maintenance user is matched by way of identifying two dimensional code/bar code, wherein the side of identification operation consumptive material
Formula is a kind of at least through unmanned vending machine terminal, designated computer terminal, specified handheld terminal, utilizes taking the photograph for unmanned vending machine terminal
Picture head, loudspeaker, screen, fingerprint sensor, near-field communication wireless transmission function, radio function are at least one of, at least know
Not or the RFID electronic label of consumptive material, bar code, two dimensional code, wireless, Magnetic Induction, color recognition, graph image are runed in matching
One of which or combination.
22. the socialization maintenance operation management system of unmanned vending machine terminal according to claim 17, which is characterized in that
Maintenance result unit can give maintenance user reward according to maintenance result, be sent in the form of following wherein rewarding, including but not
It is limited to send the remaining sum that can be withdrawn deposit, integral, sends virtual coin, free or preferential product or service one of which or combination.
23. the socialization maintenance operation management system of unmanned vending machine terminal according to claim 17, which is characterized in that
Operating service end includes administrative unit, and wherein administrative unit obtains the management data or maintenance data for specifying unmanned vending machine terminal
One of which or combination, adjustment specify the grade of unmanned vending machine terminal, star, commodity price, the preferential mode of commodity its
Middle a kind of or combination specifies the modes of the maintenance data of unmanned vending machine terminal to include but is not limited to: remote service wherein obtaining
Device records the maintenance of unmanned vending machine terminal or management data, designated person's inspection specify vending machine to patrol to remote server registration
Examine the one of which or combination of result data.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
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| CN201910492982.3A CN110211287A (en) | 2019-06-06 | 2019-06-06 | The socialization maintenance operation management method and system of unmanned vending machine terminal |
| PCT/CN2020/094422 WO2020244586A1 (en) | 2019-06-06 | 2020-06-04 | Socialized maintenance and operation management method and system for vending machine terminal, and device |
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| CN201910492982.3A CN110211287A (en) | 2019-06-06 | 2019-06-06 | The socialization maintenance operation management method and system of unmanned vending machine terminal |
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