CN110163448A - A kind of tax intelligent robot based on indoor positioning leads tax method - Google Patents
A kind of tax intelligent robot based on indoor positioning leads tax method Download PDFInfo
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Abstract
The invention discloses a kind of, and the tax intelligent robot based on indoor positioning leads tax method, belongs to taxation informatization and handles technical field.Tax intelligent robot based on indoor positioning of the invention leads tax method the method specifically includes the following steps: setting attended mode for tax robot, tax robot carries out equipment and positions oneself, and plans route on duty；Tax robot is on duty according to planning route progress on duty, and opens answer service, carries out response counseling services to taxpayer；When tax robot can not solve taxpayer's reference content, it will inform that taxpayer can guide taxpayer to find professional.The tax intelligent robot based on indoor positioning of the invention leads the operating pressure that tax method can alleviate the staff of tax hall, improves paying taxes service efficiency, and can greatly improve the satisfaction of taxpayer, has good application value.
Description
Technical field
The present invention relates to taxation informatizations to handle technical field, specifically provides a kind of tax robot intelligence based on indoor positioning
Tax method can be led.
Background technique
With being constantly progressive for society, social economy's rapid development, while also driving being constantly progressive for every science and technology.
Computer has many advantages, such as that information memory capacity is big, and user's acquisition information is convenient and efficient, is widely applied.Especially in recent years
Come, as society and economic further development, computer application field gradually extend, computer is all obtained in every field
It is widely applied.Wherein, application of the computer in the tax is also more and more extensive.
With the popularization of Golden Taxes the third stage of the project and the foundation of tax big data platform, unified national expropriation and management data standard and
Bore, realize the whole nation expropriation and management data centralization, Golden Taxes the third stage of the project using " apply provincial concentration, creation data province office landing,
Then focus on general bureau " mode, and establish third party's information sharing mechanism, thus can in real time, it is complete, accurately grasp
Taxpayer's information.In a large amount of data, appearing in for computer plays key effect in the normal operation of tax system.Though
The appearance of right computer brings great convenience to the relevant tax business in tax hall, still, further with science and technology
Development, the tax epoch of doing for depending merely on computer can not meet requirement, and the more efficient intelligence of taxation informatization has done the tax epoch
Arrive, service robot has come into tax hall, and taxpayer can experience people by the Interactive Experience with tax robot
It is convenient that work intelligently does tax bring material benefit.Although basic service robot can improve the effect for doing tax business to a certain extent
Rate, still, service robot in the prior art is during the work time, however it remains certain defect.The current server of example
The intelligent consulting processing technique of device people is unable to reach the effect responded to every plea, when service robot can not solve taxpayer's consulting
When problem, without reasonable solution, the usage experience of taxpayer is reduced, and on the basis for increasing Tax cost
On, it can not increase and do tax efficiency, be further improved.
Summary of the invention
Technical assignment of the invention is in view of the above problems, to provide a kind of work people that can alleviate tax hall
The operating pressure of member improves paying taxes service efficiency, and can greatly improve the tax based on indoor positioning of the satisfaction of taxpayer
Business intelligent robot leads tax method.
To achieve the above object, the present invention provides the following technical scheme that
A kind of tax intelligent robot based on indoor positioning leads tax method, the method specifically includes the following steps:
S1: attended mode is set by tax robot, tax robot carries out equipment and positions oneself, and plans road on duty
Line；
S2: tax robot is on duty according to planning route progress on duty, and opens answer service, carries out response to taxpayer
Counseling services；
S3: when tax robot can not solve taxpayer's reference content, it will inform that taxpayer can guide taxpayer to find
Professional；
S4: tax robot identifies that artificial landmark carries out self poisoning, carries out to the professional position to be found
Path planning, and solicit whether taxpayer needs to go to searching professional, step S5 is such as needed to be implemented, it is no to then follow the steps
S7；
S5: tax robot is guided if finding professional and is paid taxes according to going to look for professional before path planning
People consulting profession personnel, it is no to then follow the steps S6；
S6: taxpayer informs in tax robot, does not find the professional for solving the problems, such as this, if need to guide taxpayer
To counseling platform, lead taxpayer to counseling platform if necessary, it is no to then follow the steps S7；
S7: tax robot restarts attended mode.
The tax intelligent robot based on indoor positioning, which is led tax method and realized, pays taxes to intelligent robot advisory role
Redefine, allow tax robot closer to people, the short slab of intelligent consulting supplemented, when occurring can not answering
It when problem, is accurately positioned by itself, advance route of making rational planning for etc., realizes band people and people's consulting, demand is looked for look for people's consulting etc.
Service can greatly improve the satisfaction of taxpayer, mitigate the pressure of Taxation Work personnel.
Preferably, tax robot identifies the information characteristics line and characteristic face of current environment in step S1.
Preferably, the completion of tax robot combination SLAM technology is positioned oneself in step S1.
Tax robot is set attended mode by hall staff, and tax robot carries out equipment self-definition, leads to
Visual sensor is crossed, is that high-precision room is completed in conjunction with SLAM technology by the information characteristics line of current environment and characteristic face etc.
Inside it is positioned at drawing.According to preset route, plans reasonable path on duty, start on duty.
Preferably, tax robot carries out structural modeling by the context to taxpayer's proposition problem in step S2,
It identifies corresponding query information, and query information is extended and is understood, retrieved from knowledge base and meet semantic answer.
Tax robot is on duty according to planning route progress on duty, and opens answer service, carries out response official communication to taxpayer
Service is ask, by proposing that the context of problem carries out structural modeling to taxpayer, identifies corresponding query information, and to query
Information is extended and understands, tax robot, which is finally retrieved from knowledge base, meets semantic answer.
Preferably, in step S3, tax robot according to insurmountable Questions types, come determine find it is different special
Industry personnel.
Preferably, the photo and name for needing the professional found are shown in step S3 in machine main interface.
During answer service, there are problems that taxpayer's consulting colloquial style is serious and knowledge base content is limited and ask
Topic, existing processing technique are unable to reach the requirement of tax robot.When the reference content of taxpayer can not be solved, tax machine
Device people will inform that taxpayer can guide taxpayer to find professional, according to the difference of reference content, the professional of guidance
Difference, the photo and title for the professional that can be seeked advice from are displayed in machine main interface.
Preferably, tax robot identifies artificial landmark in step S4, self poisoning is carried out, and needs are found
Professional position carries out path planning.
Preferably, tax robot identifies artificial landmark by included fish eye lens in step S4.
Tax robot passes through included fish eye lens first, identifies artificial landmark, carries out self poisoning, and seek to needs
The professional position looked for carries out path planning.After planning, voice informing taxpayer requests it to follow and goes to searching
Professional, if taxpayer needs not continue to service, do not follow go to or voice informing stop service, then robot is returned to
Attended mode.
Preferably, when reaching in face of professional, tax robot will open recognition of face mode in step S5,
Man face image acquiring is carried out for corresponding professional, the face image data stream of acquisition is sent to recognition of face service in real time
Facial image testing result is sent to robot by device, recognition of face server, to identify corresponding professional.
If corresponding professional does not exist, taxpayer informs in tax robot, and the professional of the problem is temporarily not
, if it needs to guide to counseling platform and inquires other people, if it is desired, then tax robot leads taxpayer to counseling platform, such as
Fruit does not need, and tax robot reopens attended mode.
Compared with prior art, the tax intelligent robot of the invention based on indoor positioning, which leads tax method, has following dash forward
Out the utility model has the advantages that
(1) tax intelligent robot based on indoor positioning described in leads tax method and has automatic annular function on duty, works
Personnel can carry out wake-up requirement on duty in arbitrary point indoors, and tax robot can position oneself, map out a route and go to planning
Route is on duty；
(2) tax intelligent robot based on indoor positioning, which leads tax method, has the function of that band people looks for people, solves at present
Intelligent consulting processing technique be unable to reach the effect responded to every plea, when can not solve the problems, such as taxpayer consulting when, can band
Taxpayer is led to find professional's answer；
(3) after this method can alleviate the merging of state's land tax, the big problem of tax bureau's operating pressure is levied to tax revenue is improved
Tube efficiency reduces sign and receives cost and plays important impetus, improves image of the revenue department in the public, improves and pay taxes
The satisfaction of people has good application value.
Detailed description of the invention
Fig. 1 is the flow chart that the tax intelligent robot of the present invention based on indoor positioning leads tax method.
Specific embodiment
Below in conjunction with drawings and examples, tax method is led to the tax intelligent robot of the invention based on indoor positioning
It is described in further detail.
Embodiment
As shown in Figure 1, the tax intelligent robot of the invention based on indoor positioning leads tax method and specifically includes following step
It is rapid:
S1: attended mode is set by tax robot, tax robot carries out equipment and positions oneself, and plans road on duty
Line.
Tax robot is set attended mode by hall staff, and tax robot carries out equipment self-definition, leads to
Visual sensor is crossed, is that high-precision room is completed in conjunction with SLAM technology by the information characteristics line of current environment and characteristic face etc.
Inside it is positioned at drawing.According to preset route, plans reasonable path on duty, start on duty.
S2: tax robot is on duty according to planning route progress on duty, and opens answer service, carries out response to taxpayer
Counseling services.
Tax robot is on duty according to planning route progress on duty, and opens answer service, carries out response official communication to taxpayer
Service is ask, by proposing that the context of problem carries out structural modeling to taxpayer, identifies corresponding query information, and to query
Information is extended and understands, tax robot, which is finally retrieved from knowledge base, meets semantic answer.
S3: when tax robot can not solve taxpayer's reference content, it will inform that taxpayer can guide taxpayer to find
Professional.
During answer service, there are problems that taxpayer's consulting colloquial style is serious and knowledge base content is limited and ask
Topic, existing processing technique are unable to reach the requirement of tax robot.When the reference content of taxpayer can not be solved, tax machine
Device people will inform that taxpayer can guide taxpayer to find professional, according to the difference of reference content, the professional of guidance
Difference, the photo and title for the professional that can be seeked advice from are displayed in machine main interface.
S4: tax robot identifies that artificial landmark carries out self poisoning, carries out to the professional position to be found
Path planning, and solicit whether taxpayer needs to go to searching professional, step S5 is such as needed to be implemented, it is no to then follow the steps
S7。
Tax robot passes through included fish eye lens first, identifies artificial landmark, carries out self poisoning, and seek to needs
The professional position looked for carries out path planning.After planning, voice informing taxpayer requests it to follow and goes to searching
Professional, if taxpayer needs not continue to service, do not follow go to or voice informing stop service, then robot is returned to
Attended mode.
S5: tax robot is guided if finding professional and is paid taxes according to going to look for professional before path planning
People consulting profession personnel, it is no to then follow the steps S6.
Reach professional in face of when, tax robot will open recognition of face mode, for corresponding professional into
Pedestrian's face image acquiring, the face image data stream of acquisition are sent to recognition of face server in real time, and recognition of face server will
Facial image testing result is sent to robot, to identify corresponding professional.
S6: taxpayer informs in tax robot, does not find the professional for solving the problems, such as this, if need to guide taxpayer
To counseling platform, lead taxpayer to counseling platform if necessary, it is no to then follow the steps S7.If corresponding professional does not exist,
Then tax robot informs that taxpayer, the professional of the problem do not exist temporarily, if needs to guide to counseling platform and inquires other
People, if it is desired, then tax robot leads taxpayer to counseling platform, if you do not need to then tax robot reopen it is on duty
Mode.
S7: tax robot restarts attended mode.
Embodiment described above, the only present invention more preferably specific embodiment, those skilled in the art is at this
The usual variations and alternatives carried out within the scope of inventive technique scheme should be all included within the scope of the present invention.
Claims (9)
1. a kind of tax intelligent robot based on indoor positioning leads tax method, it is characterised in that: the method specifically include with
Lower step:
S1: attended mode is set by tax robot, tax robot carries out equipment and positions oneself, and plans route on duty；
S2: tax robot is on duty according to planning route progress on duty, and opens answer service, carries out response consulting to taxpayer
Service；
S3: when tax robot can not solve taxpayer's reference content, it will inform that taxpayer can guide taxpayer to find profession
Personnel；
S4: tax robot identifies that artificial landmark carries out self poisoning, carries out path to the professional position to be found
Planning, and solicit whether taxpayer needs to go to searching professional, step S5 is such as needed to be implemented, it is no to then follow the steps S7；
S5: tax robot guides taxpayer to consult according to going to look for professional before path planning if finding professional
Professional is ask, it is no to then follow the steps S6；
S6: taxpayer informs in tax robot, does not find the professional for solving the problems, such as this, if needs to guide taxpayer to official communication
Platform is ask, leads taxpayer to counseling platform if necessary, it is no to then follow the steps S7；
S7: tax robot restarts attended mode.
2. the tax intelligent robot according to claim 1 based on indoor positioning leads tax method, it is characterised in that: step
In S1, tax robot identifies the information characteristics line and characteristic face of current environment.
3. the tax intelligent robot according to claim 2 based on indoor positioning leads tax method, it is characterised in that: step
In S1, the completion of tax robot combination SLAM technology is positioned oneself.
4. the tax intelligent robot according to claim 3 based on indoor positioning leads tax method, it is characterised in that: step
In S2, tax robot carries out structural modeling by the context to taxpayer's proposition problem, identifies corresponding query information,
And query information is extended and is understood, it is retrieved from knowledge base and meets semantic answer.
5. the tax intelligent robot according to claim 4 based on indoor positioning leads tax method, it is characterised in that: step
In S3, different professionals finds according to insurmountable Questions types, to determine in tax robot.
6. the tax intelligent robot according to claim 5 based on indoor positioning leads tax method, it is characterised in that: step
The photo and name for needing the professional found are shown in S3 in machine main interface.
7. the tax intelligent robot according to claim 6 based on indoor positioning leads tax method, it is characterised in that: step
In S4, tax robot identifies artificial landmark, carries out self poisoning, and to the professional position carry out road that needs are found
Diameter planning.
8. the tax intelligent robot according to claim 7 based on indoor positioning leads tax method, it is characterised in that: step
Tax robot identifies artificial landmark by included fish eye lens in S4.
9. the tax intelligent robot according to claim 8 based on indoor positioning leads tax method, it is characterised in that: step
In S5, when reaching in face of professional, tax robot will open recognition of face mode, carry out people for corresponding professional
Face image acquiring, the face image data stream of acquisition are sent to recognition of face server in real time, and recognition of face server is by face
Image detection result is sent to robot, to identify corresponding professional.
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| CN201822231486 | 2018-12-28 | ||
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Cited By (2)
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| CN111124438A (en) * | 2019-12-16 | 2020-05-08 | 深圳市三宝创新智能有限公司 | Deployment method of enterprise foreground robot |
| CN111259165A (en) * | 2020-01-14 | 2020-06-09 | 清华大学 | Method and system for arranging knowledge graph edge maps of multi-core elements |
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