CN110149361A - A kind of Internet service operating process retrogressive method, system and device - Google Patents
A kind of Internet service operating process retrogressive method, system and device Download PDFInfo
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- CN110149361A CN110149361A CN201910262897.8A CN201910262897A CN110149361A CN 110149361 A CN110149361 A CN 110149361A CN 201910262897 A CN201910262897 A CN 201910262897A CN 110149361 A CN110149361 A CN 110149361A
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- 238000000034 method Methods 0.000 title claims abstract description 173
- 230000008569 process Effects 0.000 title claims abstract description 118
- 230000003542 behavioural effect Effects 0.000 claims abstract description 70
- 230000003993 interaction Effects 0.000 claims abstract description 53
- 238000004088 simulation Methods 0.000 claims abstract description 35
- 230000004044 response Effects 0.000 claims abstract description 21
- 230000009897 systematic effect Effects 0.000 claims abstract description 3
- 230000006399 behavior Effects 0.000 claims description 57
- 238000013480 data collection Methods 0.000 claims description 28
- 238000012163 sequencing technique Methods 0.000 claims description 6
- 238000004140 cleaning Methods 0.000 claims description 4
- 239000000203 mixture Substances 0.000 claims description 4
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- 238000004891 communication Methods 0.000 abstract description 6
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
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Abstract
The invention discloses a kind of Internet service operating process retrogressive method, system and devices, it the described method comprises the following steps: S1, acquisition data, the interaction data for behavioral data and operation system the server-side response that acquisition user generates in operation service systematic procedure；S2, simulation files are generated, behavior command file in front end is generated according to the behavioral data, business datum source file is generated according to the interaction data；S3, analog service is provided, monitors the front end behavior command file and carries out front end analogue, monitored the business datum source file and carry out server-side simulation；S4, backtracking video is generated, is simulated according to the front end analogue and the server-side, recall and record the operating process of user, generate backtracking video.The present invention realizes the reproduction and backtracking of user's operation business conduct, and be conducive to communication exchange and the relevant operation process between business service provider and user deposits card, and both sides is avoided to produce ambiguity and dispute.
Description
Technical field
The present invention relates to field of computer technology, in particular to a kind of Internet service operating process retrogressive method, system
And device.
Background technique
With the development of the network technology, more and more business are completed using internet remote operation, due to business operation
Person and business provider are in operation without aspectant contact, therefore business provider cannot clearly know the operation of business
Process, the person that leads to business operation and business provider not can be carried out effective communication.Also, when business operation person and business provide
Side, there are when objection, is able to demonstrate that operating process at that time without objective evidence to the operating process of business.For these reasons,
It is necessary to provide a kind of retrogressive methods of business operation process, when needing to review the operating process of business, can transfer in time
Corresponding video is reviewed, and convenient for the effective communication between business operation person and service supplier, the process of being also convenient for deposits card.
Summary of the invention
In order to solve problems in the prior art, the present invention provides a kind of Internet service operating process retrogressive method, be
System and device.The technical solution is as follows:
On the one hand, a kind of Internet service operating process retrogressive method is provided, comprising the following steps:
S1, acquisition data, behavioral data and the operation system clothes that acquisition user generates in operation service systematic procedure
The interaction data of business end response；
S2, simulation files are generated, behavior command file in front end is generated according to the behavioral data, according to the interaction data
Generate business datum source file；
S3, analog service is provided, monitors the front end behavior command file and carry out front end analogue, monitors the business datum
Source file carries out server-side simulation；
S4, backtracking video is generated, is simulated according to the front end analogue and the server-side, recalls and record the operation of user
Process generates backtracking video.
Further, the step S1 includes:
Judge that the beginning service request that receives is simulation request in trace-back process or true in real operational processes
Real request；
If the simulation request, then do not acquire data, if the true request, then identifying in the true request is
No includes back jump tracking code,
If not including the back jump tracking code in the true request, the back jump tracking code is generated, and described will return
It traces back and tracks code and be injected into the beginning service request, if being acquired data comprising the back jump tracking code；
The data acquisition when receiving winding-up request, destroys the back jump tracking code.
Further, the step S2 includes:
Extracting in the behavioral data, there is the behavioral data of the same back jump tracking code to form behavioral data collection；
Behavioral data collection described in the sequencing layout occurred according to the behavioral data, generates the front end behavior command
File；
Corresponding interaction data composition interaction data collection is extracted in the interaction data according to the behavioral data collection, it is raw
At the business datum source file.
Further, the step S3 includes:
The front end analogue is carried out according to the front end behavior command file；
According to business datum source file described in the URL layout in the front end behavior command file；
According to the response data at the business datum source file analog service end.
Further, the step S4 includes:
Recall user's operation behavior and the server-side response data corresponding with the user's operation behavior；
Video record is carried out while backtracking, generates the backtracking video.
Further, the method also includes:
According to service node related with trace-back process included in configuration rule one operation flow of configuration；
The service node and asynchronous analysis that include in backtracking video described in asynchronous analysis and the backtracking video close
The business datum of connection.
Further, the service node for including in video is recalled described in the asynchronous analysis includes:
Obtain the service node；
Recall the URL for including in the front end behavior command file, carries out video node parsing according to the configuration rule.
Further, the asynchronous analysis includes with the associated business datum of the backtracking video:
It obtains and the associated business datum of the backtracking video；
Business datum relevant to the service node is parsed according to the configuration rule.
Further, the method also includes: generate the abstract of the backtracking video using digest algorithm, and plucked described
It is uploaded to block chain.
On the other hand, the present invention provides a kind of Internet service operating process backtracking system established based on above-mentioned retrogressive method
System, comprising:
The behavioral data acquisition module in operation system is configured, for acquiring user's operation behavioral data；
The interaction data acquisition module in operation system is configured, for acquiring server-side interaction data；
Data collection module, for receiving the behavioral data and the friendship that the behavioral data acquisition module issues
The interaction data that mutual data acquisition module issues；
Data orchestration module refers to for cleaning with behavioral data and the interaction data described in layout, generation front end behavior
Enable file and business datum source file；
Analog module monitors the front end behavior command file and carries out front end analogue, monitor institute for providing analog service
It states business datum source file and carries out server-side simulation；
Playback module generates backtracking video for recalling and recording the operating process of user.
Further, the behavioral data acquisition module be also used to identify in the true request in real operational processes whether
Include back jump tracking code；
The interaction data acquisition module is also used to judge that the beginning service request received is the simulation in trace-back process
Request or the true request；
The system also includes: back jump tracking code generation module of the configuration in operation system, in true operation mistake
Back jump tracking code is generated when recognizing and starting service request in journey, and the back jump tracking code is injected into beginning service request
In.
Further, the data orchestration module be also used to according to configuration rule configure an operation flow included in
The related service node of trace-back process；
The system also includes: service node asynchronous analysis module, for including in backtracking video described in asynchronous analysis
The service node；
Business datum asynchronous analysis module, for asynchronous analysis and the associated business datum of the backtracking video.
Further, the system also includes:
Block chain storage system is uploaded to block chain for generating the abstract of the backtracking video, and by the abstract.
Another aspect, the present invention provide a kind of Internet service operating process backtracking device, comprising:
Processor, the memory for storage processor executable instruction；
Wherein, the processor is configured to: execute above-mentioned Internet service operating process retrogressive method.
Technical solution provided in an embodiment of the present invention has the benefit that
1, Internet service operating process retrogressive method disclosed by the invention realizes the reproduction of user's operation business conduct
And backtracking, be conducive to communication exchange and the relevant operation process between business service provider and user deposits card, avoids double
Side produces ambiguity and dispute；
2, the present invention also provides the process of the asynchronous analysis to backtracking video based on retrogressive method, is conducive to further divide
The key node of analysis backtracking video and corresponding business datum, facilitate the lookup and calling of later period backtracking video；
3, the present invention goes to center, the characteristic that can not be distorted that will recall video herein in connection with block chain technology using block chain
Abstract cochain storage, guarantee backtracking video authenticity；
4, Internet service operating process backtracking system disclosed by the invention acquires data based on the plug-in unit in operation system
Subsequent processing is carried out again, simplifies the structure of backtracking system, improves the authenticity of data acquisition.
Detailed description of the invention
To describe the technical solutions in the embodiments of the present invention more clearly, make required in being described below to embodiment
Attached drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for
For those of ordinary skill in the art, without creative efforts, it can also be obtained according to these attached drawings other
Attached drawing.
Fig. 1 is Internet service operating process retrogressive method flow chart provided in an embodiment of the present invention；
Fig. 2 is Internet service operating process backtracking system structural schematic diagram provided in an embodiment of the present invention.
Specific embodiment
To make the object, technical solutions and advantages of the present invention clearer, below in conjunction with attached in the embodiment of the present invention
Figure, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is only this
Invention a part of the embodiment, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art exist
Every other embodiment obtained under the premise of creative work is not made, shall fall within the protection scope of the present invention.
Embodiment 1
For the ease of the effective communication between business operation person and business provider, and the centre of operating process is deposited
Card, as shown in Figure 1, the present invention discloses a kind of Internet service operating process retrogressive method, comprising the following steps:
S1, acquisition data, the behavioral data and operation system service that acquisition user's operation operation system generates in the process
Hold the interaction data of response；
S2, simulation files are generated, behavior command file in front end is generated according to the behavioral data, according to the interaction data
Generate business datum source file；
S3, analog service is provided, monitors the front end behavior command file and carry out front end analogue, monitors the business datum
Source file carries out server-side simulation；
S4, backtracking video is generated, is simulated according to the front end analogue and the server-side, recalls and record the operation of user
Process generates backtracking video.
It should be noted that the behavioral data in the above method is including by identifying user such as: click, pull, inputting,
The data that the operational motions such as sliding generate.Interaction data includes log file, the front end comprising operation system and clothes in log file
It is engaged in generating request data and response data when the interaction of end.Method disclosed by the invention first passes through acquisition initial data synthesis simulation text
Part, then the process by executing simulation files analog subscriber operation service form backtracking finally by the recording to simulation process
Video, backtracking video are the valid certificates of user operation process, user and business provider can by review backtracking video into
Row is linked up, so that both sides be avoided to generate contradiction and dispute.
Step S1 includes:
Judge that the beginning service request that receives is simulation request in trace-back process or true in real operational processes
Real request；
If the simulation request, then do not acquire data, if the true request, then identifying in the true request is
No includes back jump tracking code,
If not including the back jump tracking code in the true request, the back jump tracking code is generated, and described will return
It traces back and tracks code and be injected into the beginning service request, if acquiring data comprising the back jump tracking code；
The data acquisition when receiving winding-up request, destroys the back jump tracking code.
It should be noted that step S1 pass through first judge the request for distinguishing the beginning business that user issues whether be it
Request in real operational processes, because being based on this method, the request instruction that operation system receives may be in trace-back process
Simulation request instruction, it is also possible to be in real operational processes true request instruction, only receiving true request
In the case of just carry out subsequent data collection task.If simulation request, which will then start service request, is sent to responsible analog service
Module carry out true operation processing, judgement is true if true request will then start service request and be sent to operation system
It whether include back jump tracking code in request.In true operating process, system is when recognizing user and starting the request of business
Back jump tracking code is generated, the purpose that back jump tracking code is arranged herein is for flag data, convenient for the later period to collected data
It is grouped processing.During data acquisition, will the beginning service request that receives of judgement whether be true request as
The start node of data acquisition specifically, starts industry as the terminal node of data acquisition when will receive winding-up request
The identification process of business request and winding-up request can be completed by the address URL for including in identification request data, start business
Request and winding-up request can be the full-range beginning and end of business, be also possible to the sub-process in business whole process
Beginning and end.
Step S2 includes:
Extracting in the behavioral data, there is the behavioral data of the same back jump tracking code to form behavioral data collection；
Behavioral data collection described in the sequencing layout occurred according to the behavioral data, generates the front end behavior command
File；
It is extracted in the interaction data according to the behavioral data collection and forms interaction data collection with corresponding interaction data,
Generate the business datum source file.
It should be noted that the behavioral data in step S1 includes the data of multiple data acquisition, therefore in behavioral data
There may be multiple back jump tracking codes, step S2 has firstly generated the behavioral data collection of a back jump tracking code, to behavior number
After generating front end behavior command file according to collection layout, according to the sequencing of behavioral data intensive data, accordingly from interaction number
Business datum source file is formed according to middle extraction data, therefore includes in front end behavior command file and business datum source file
The data arranged in sequence.
Step S3 includes:
The front end analogue is carried out according to the front end behavior command file；
According to business datum source file described in the URL layout in the front end behavior command file；
According to the response data at the business datum source file analog service end.
It should be noted that step S3 after carrying out front end analogue, is simulated true according to the business datum source file after layout
The response data of server-side during practical operation is made completes server-side simulation.
Step S4 includes:
Recall user's operation behavior and the server-side response data corresponding with the user's operation behavior；
Video record is carried out while backtracking, generates the backtracking video.
It should be noted that the process of backtracking user's operation behavior includes being generated by remote server according to front end analogue
Operation system operation interface re-executes the process of response of the server-side to user's operation behavior according to server-side simulation, remotely
Operation behavior of the operation interface and user of the reproducible operation system of server in operation interface.
In addition, the invention also discloses the methods of asynchronous analysis backtracking video, comprising:
According to service node related with the trace-back process included in configuration rule one operation flow of configuration；
The service node and asynchronous analysis that include in backtracking video described in asynchronous analysis and the backtracking video close
The business datum of connection.
Configuration service node can provide analog service with step S3 and carry out simultaneously.It is related with trace-back process in operation flow
Service node can be the whole process through business, be also possible to the sub-process run through include in operation flow.Configuration rule
Depending on the business characteristic of different business.Asynchronous analysis backtracking video purpose be in order to grab backtracking video and with backtracking
Service node present in the associated data of video is searched and is called convenient for the later period.Herein, service node includes in operation flow
Critical process, such as: confirmation of transferring accounts, reimbursement confirmation, return goods confirmation, address modification etc..
Wherein, the service node for including in video is recalled described in asynchronous analysis includes:
Obtain the service node；
Recall the URL for including in the front end behavior command file, according to the configuration rule, includes according to the URL
Information or the request data of the front end or the response data of the server-side carry out video node parsing, and mark described return
Trace back service node belonging to some time point in video.
It should be noted that the main purpose of video node parsing is to find business operation stream present in backtracking video
The key business node of journey carries out matching association, this way energy by the various time points and service node of recalling video
Some time in video occurs for enough quick positioning services.
The asynchronous analysis includes with the associated business datum of the backtracking video:
It obtains and the associated business datum of the backtracking video；
According to the configuration rule, according to data when the request of the URL information for including or the front end or the clothes
The response data at business end parses business datum relevant to the service node.
Further, backtracking video is tampered in order to prevent, in method disclosed by the invention further include: uses digest algorithm
The abstract of the backtracking video is generated, and the abstract is uploaded to block chain.
On the other hand, as shown in Fig. 2, the present invention is based on the above method, a kind of Internet service operating process time is provided
It traces back system, comprising:
The behavioral data acquisition module in operation system is configured, specifically can be set and inserted in the front end of operation system front end
In part, for acquiring user's operation behavioral data；
The interaction data acquisition module in operation system is configured, the server-side plug-in unit in server-side specifically can be set
In, for acquiring server-side interaction data；
Data collection module, for receiving the behavioral data and the friendship that the behavioral data acquisition module issues
The interaction data that mutual data acquisition module issues；
Data orchestration module refers to for cleaning with behavioral data and the interaction data described in layout, generation front end behavior
Enable file and business datum source file；
Analog module monitors the front end behavior command file and carries out front end analogue, monitor institute for providing analog service
It states business datum source file and carries out server-side simulation；
Playback module generates backtracking video for recalling and recording the operating process of user.
Wherein, the interaction data acquisition module is also used to judge to start whether service request is in real operational processes
True request.In addition, backtracking system proposed by the present invention further include: back jump tracking code generation module specifically can be set and take
It is engaged in the plug-in unit of end, starts to generate back jump tracking code when service request for recognizing in real operational processes.The behavior number
It whether include back jump tracking code in the true request for being also used to identify in real operational processes according to acquisition module.
It should be noted that the behavioral data acquisition module, interaction data in backtracking system provided by the invention acquire mould
Block and data collection module are mainly used for executing the step S1 in the above method, this backtracking system needs to utilize Internet service system
Front end plug-in unit in system acquires behavioral data, acquires interaction data using the server-side plug-in unit in Internet service system, then will
The behavioral data and interaction data, which are sent to, to be configured data collection module in this backtracking system and is cached, then again into
Row subsequent processing.
Step S1 includes:
Judge that the beginning service request that receives is simulation request in trace-back process or true in real operational processes
Real request；If the simulation request, then do not acquire data, if the true request, then identifying in the true request is
No includes back jump tracking code, if the back jump tracking code is generated not comprising the back jump tracking code in the true request, and
The back jump tracking code is injected into the beginning service request, if being acquired data comprising the back jump tracking code；
The data acquisition when receiving winding-up request, destroys the back jump tracking code.
Data orchestration module is mainly used for executing the step S2 in the above method, comprising:
Extracting in the behavioral data, there is the behavioral data of the same back jump tracking code to form behavioral data collection；
Behavioral data collection described in the sequencing layout occurred according to the behavioral data, generates the front end behavior command file；Root
Corresponding interaction data composition interaction data collection is extracted in the interaction data according to the behavioral data collection, generates the business
Data source file.
Analog module is mainly used for executing the step S3 in the above method, comprising:
The front end analogue is carried out according to the front end behavior command file；According in the front end behavior command file
Business datum source file described in URL layout；According to the response data at the business datum source file analog service end.
Playback module is mainly used for executing the step S4 in the above method, comprising:
Recall user's operation behavior and the server-side response data corresponding with the user's operation behavior；Recalling
While carry out video record, generate the backtracking video.
In order to make system have the function of asynchronous analysis, in Internet service operating process backtracking system disclosed by the invention,
Data orchestration module is also used to the business related with the trace-back process according to included in configuration rule one operation flow of configuration
Node；
The backtracking system further include:
Service node asynchronous analysis module, the service node for including in backtracking video described in asynchronous analysis；
Business datum asynchronous analysis module, for asynchronous analysis and the associated business datum of the backtracking video.
It should be noted that the service node for including in backtracking video described in the asynchronous analysis includes: to obtain institute
State service node；Recall the URL for including in the front end behavior command file, carries out video node solution according to the configuration rule
Analysis.The asynchronous analysis includes with the associated business datum of the backtracking video: obtaining and the associated business of the backtracking video
Data；Business datum relevant to the service node is parsed according to the configuration rule.
The preservation of block chain, Internet service operating process backtracking disclosed by the invention are uploaded in order to enable to recall video
System further include:
Block chain storage system is uploaded to block chain for generating the abstract of the backtracking video, and by the abstract.
It should be understood that above-mentioned Internet service operating process backtracking system triggering backtracking service when, only with above-mentioned
The division progress of each functional module can according to need and for example, in practical application by above-mentioned function distribution by different
Functional module is completed, i.e., the internal structure of equipment is divided into different functional modules, with complete it is described above whole or
Partial function.In addition, above-mentioned Internet service operating process backtracking system belongs to Internet service operating process retrogressive method
Same design, specific implementation process are detailed in embodiment of the method, and which is not described herein again.
On the other hand, it is based on above-mentioned Internet service operating process retrogressive method, invention additionally discloses a kind of internet industrys
Device is recalled in business operating process, comprising:
Processor, the memory for storage processor executable instruction；
Wherein, the processor is configured to: execute above content disclosed in Internet service operating process retrogressive method.
Embodiment 2
Method and system disclosed by the invention is brought into concrete application scene by the present embodiment, so as to those skilled in the art
Member more fully understands technical solution provided by the invention.By taking online self-service business of insuring as an example, user does the present embodiment on the net
Reason insure business when, need to operate according to operation flow and insure front end, the operating process of user is can not to recall in the prior art
, once therefore policy-holder and insurance company there is dispute, it is difficult to restore operating process at that time, the embodiment of the present invention is public thus
It opens a kind of internet to insure business operation process retrogressive method, specific technical solution is as follows:
It a kind of internet insures business operation process retrogressive method, comprising the following steps:
S1, acquisition data, the behavioral data that acquisition user generates during operation system is insured in operation, and industry of insuring
The interaction data of server of the system of being engaged in response.
Specifically include: when receive user's sending start to insure request when, judge described in insure request as trace-back process
In simulation request or real operational processes in true request, if simulation insure request then without data acquire,
It also needs to generate if not including whether comprising back jump tracking code in request if request of really insuring then is insured described in judgement
Back jump tracking code is simultaneously injected into request of insuring.Start to acquire data when recognizing and really insuring and request, works as identification
To acquisition data are terminated when the request for completing to insure, the back jump tracking code is destroyed.Request that request is insured in identification and completion is insured
The URL for the request page that can be insured by the URL and completion for identifying request page of insuring is completed.The operation behavior number that user insures
According to the data generated including identification user in the operational motion on the operation flow page of entirely insuring.Operation system of insuring server-side
Interaction data include API Request Log.
S2, simulation files are generated, behavior command file in front end is generated according to the behavioral data, according to the interaction data
Generate business datum source file.
It specifically includes: extracting the behavioral data composition behavioral data with same back jump tracking code in behavioral data
Collection, the sequencing occurred according to the behavioral data (such as user has input essential information first, then clicks confirmation and throws
Protect) behavioral data collection described in layout, generate the front end behavior command file；It is extracted and the behavior in the interaction data
The corresponding interaction data of behavioral data in data set forms interaction data collection, generates the business datum source file.
S3, analog service is provided, monitors the front end behavior command file and carry out front end analogue, monitors the business datum
Source file carries out server-side simulation.
It specifically includes: the front end analogue being carried out according to the front end behavior command file, is referred to according to the front end behavior
(such as what user initially entered in operation is insurance products introduction page to the URL for enabling in file, subsequently into information input page
Face finally enters confirmation and insures the page) business datum source file described in layout, according to the business datum source file analog service
The response data at end.
While analog service is provided, the service node for operation flow of insuring is configured according to configuration rule, including determination is opened
Beginning insures, input information of insuring, confirming and insure successfully etc..
S4, backtracking video is generated, is simulated according to the front end analogue and the server-side, recalls and record user's operation industry
The whole process of business generates backtracking video.
It specifically includes: being simulated in conjunction with the front end analogue and the server-side, the overall process of reappearing user operation is recorded simultaneously
The operating process reappeared is made, backtracking video is generated.
After generating backtracking video, asynchronous analysis can be carried out to backtracking video, specifically included:
It obtains in the service node for providing analog service and configuring simultaneously, recalls in the front end behavior command file and include
URL, according to the configuration rule, according to the URL information for including or the request data or the server-side of the front end
Response data carries out video node parsing, and when marking in the backtracking video some according to the execution time of the trace-back process
Between service node belonging to section.Acquisition and the associated business datum of the backtracking video, according to the configuration rule, according to described
The parsing of the response data of data or the server-side and the service node phase when request for the information or the front end that URL includes
The business datum of pass.
After generating backtracking video, cochain preservation can be carried out to backtracking video, specifically included:
The abstract of the backtracking video is generated using digest algorithm, and the abstract is uploaded to block chain.
It is insured business operation process retrogressive method based on above-mentioned internet, the present embodiment is also disclosed internet and insures business behaviour
Make process backtracking system, comprising:
Behavioral data acquisition module configures in the front end plug-in unit at customer insured end, the operation insured for acquiring user
Behavioral data；
Interaction data acquisition module, specially server-side plug-in unit of the configuration in the network layer WAF system at customer insured end
In, for acquiring the interaction data of insure operation system server-side and front end；
Data collection module, the behavioral data and the server-side plug-in unit issued for receiving the front end plug-in unit
The interaction data issued；
Data orchestration module refers to for cleaning with behavioral data and the interaction data described in layout, generation front end behavior
File and business datum source file are enabled, is also used to be configured to insure according to configuration rule and recall included in operation flow with this
The related service node of process；
Analog module monitors the front end behavior command file and carries out front end for the operating process of insuring of analog subscriber
Simulation monitors the business datum source file and carries out server-side simulation；
Playback module can be remote server, insure operating process for recalling and recording user, generate backtracking video；
Service node asynchronous analysis module, the service node for including in backtracking video described in asynchronous analysis；
Business datum asynchronous analysis module, for asynchronous analysis and the associated business datum of the backtracking video；
Block chain storage system is uploaded to block chain for generating the abstract of the backtracking video, and by the abstract.
Wherein, the server-side plug-in unit is also used to judge to start whether service request is really asking in real operational processes
It asks.Whether the front end plug-in unit is also used to identify in the true request in real operational processes comprising back jump tracking code.The system
System further include: back jump tracking code generation module, concrete configuration is in the server-side plug-in unit at customer insured end, for really throwing
It protects in operating process to recognize to insure and generates back jump tracking code when requesting, and back jump tracking code is injected into request of insuring.
This backtracking system at runtime, first passes through whether server-side plug-in unit detection data acquisition condition starts service request
For true request, whether it includes back jump tracking code that front end plug-in unit detects in true request, and server-side plug-in unit generates if not including
Back jump tracking code.Then it front end plug-in unit and server-side plug-in unit in the client is configured carries out user and insure the behavior acquisition of operation
And client server and front end interaction data.After the completion of acquisition, behavioral data and interaction data are sent to data
In collection module, data collection module carries out layout arrangement generation front end behavior in sending data to data orchestration module and refers to
File and business datum source file are enabled, then analog module provides mould according to front end behavior command file and business datum source file
Quasi- service, playback module are insured operating process being reappeared according to simulation and record user, and backtracking video is generated.
Technical solution disclosed by the invention can be also used for other internet industrys in addition to being applied in field of insuring online
It is engaged in field operation, such as: process that the back tracking operation shopping process of software, backtracking exchanges with online customer service, backtracking investment software are grasped
Process of work etc., the present invention do not enumerate one by one.
Technical solution provided in an embodiment of the present invention has the benefit that
1, Internet service operating process retrogressive method disclosed by the invention realizes the reproduction of user's operation business conduct
And backtracking, be conducive to communication exchange and the relevant operation process between business service provider and user deposits card, avoids double
Side produces ambiguity and dispute；
2, the present invention also provides the process of the asynchronous analysis to backtracking video based on retrogressive method, is conducive to further divide
The key node of analysis backtracking video and corresponding business datum, facilitate the lookup and calling of later period backtracking video；
3, the present invention goes to center, the characteristic that can not be distorted that will recall video herein in connection with block chain technology using block chain
Abstract cochain storage, guarantee backtracking video authenticity；
4, Internet service operating process backtracking system disclosed by the invention acquires data based on the plug-in unit in operation system
Subsequent processing is carried out again, simplifies the structure of backtracking system, improves the authenticity of data acquisition.
All the above alternatives can form alternative embodiment of the invention using any combination, herein no longer
It repeats one by one.The foregoing is merely presently preferred embodiments of the present invention, is not intended to limit the invention, it is all in spirit of the invention and
Within principle, any modification, equivalent replacement, improvement and so on be should all be included in the protection scope of the present invention.
Claims (14)
1. a kind of Internet service operating process retrogressive method, which comprises the following steps:
S1, acquisition data, the behavioral data and operation system server-side that acquisition user generates in operation service systematic procedure
The interaction data of response；
S2, simulation files are generated, behavior command file in front end is generated according to the behavioral data, is generated according to the interaction data
Business datum source file；
S3, analog service is provided, monitors the front end behavior command file and carry out front end analogue, monitors the business datum source document
Part carries out server-side simulation；
S4, backtracking video is generated, is simulated according to the front end analogue and the server-side, recalls and record the operation of user
Journey generates backtracking video.
2. a kind of Internet service operating process retrogressive method as described in claim 1, which is characterized in that the step S1 packet
It includes:
Judge that the beginning service request received is the simulation request in trace-back process or really asking in real operational processes
It asks；
If the simulation request, then do not acquire data, if the true request, then identify in the true request whether wrap
Code containing back jump tracking,
If not including the back jump tracking code in the true request, the back jump tracking code is generated, and the backtracking is chased after
Track code is injected into the beginning service request, if being acquired data comprising the back jump tracking code；
The data acquisition when receiving winding-up request, destroys the back jump tracking code.
3. a kind of Internet service operating process retrogressive method as described in claim 1, which is characterized in that the step S2 packet
It includes:
Extracting in the behavioral data, there is the behavioral data of the same back jump tracking code to form behavioral data collection；
Behavioral data collection described in the sequencing layout occurred according to the behavioral data generates the front end behavior command text
Part；
Corresponding interaction data composition interaction data collection is extracted in the interaction data according to the behavioral data collection, generates institute
State business datum source file.
4. a kind of Internet service operating process retrogressive method as described in claim 1, which is characterized in that the step S3 packet
It includes:
The front end analogue is carried out according to the front end behavior command file；
According to business datum source file described in the URL layout in the front end behavior command file；
According to the response data at the business datum source file analog service end.
5. a kind of Internet service operating process retrogressive method as described in claim 1, which is characterized in that the step S4 packet
It includes:
Recall user's operation behavior and the server-side response data corresponding with the user's operation behavior；
Video record is carried out while backtracking, generates the backtracking video.
6. a kind of Internet service operating process retrogressive method as described in any one of claims 1 to 5, which is characterized in that
The method also includes:
According to service node related with trace-back process included in configuration rule one operation flow of configuration；
The service node and asynchronous analysis that include in backtracking video described in asynchronous analysis and the backtracking video are associated
Business datum.
7. a kind of Internet service operating process retrogressive method as claimed in claim 6, which is characterized in that the asynchronous analysis
The service node for including in the backtracking video includes:
Obtain the service node；
Recall the URL for including in the front end behavior command file, carries out video node parsing according to the configuration rule.
8. a kind of Internet service operating process retrogressive method as claimed in claim 6, which is characterized in that the asynchronous analysis
Include with the associated business datum of the backtracking video:
It obtains and the associated business datum of the backtracking video；
Business datum relevant to the service node is parsed according to the configuration rule.
9. a kind of Internet service operating process retrogressive method as described in any one of claims 1 to 5, which is characterized in that
The method also includes: the abstract of the backtracking video is generated using digest algorithm, and the abstract is uploaded to block chain.
10. based on the Internet service operating process backtracking system that retrogressive method described in any one of claim 1~9 is established,
It is characterised by comprising:
The behavioral data acquisition module in operation system is configured, for acquiring user's operation behavioral data；
The interaction data acquisition module in operation system is configured, for acquiring server-side interaction data；
Data collection module, the behavioral data and the interactive number issued for receiving the behavioral data acquisition module
The interaction data issued according to acquisition module；
Data orchestration module, for cleaning and behavioral data and the interaction data described in layout, generation front end behavior command text
Part and business datum source file；
Analog module monitors the front end behavior command file and carries out front end analogue, monitor the industry for providing analog service
Business data source file carries out server-side simulation；
Playback module generates backtracking video for recalling and recording the operating process of user.
11. Internet service operating process backtracking system as claimed in claim 10, which is characterized in that the behavioral data is adopted
Whether collection module is also used to identify in the true request in real operational processes comprising back jump tracking code；
The interaction data acquisition module is also used to judge that the beginning service request received is the simulation request in trace-back process
Or the true request；
The system also includes: back jump tracking code generation module of the configuration in operation system, in real operational processes
Back jump tracking code is generated when receiving the beginning service request, and the back jump tracking code is injected into the beginning business
In request.
12. Internet service operating process backtracking system as claimed in claim 10, which is characterized in that
The data orchestration module is also used to related with trace-back process according to included in configuration rule one operation flow of configuration
Service node；
The system also includes:
Service node asynchronous analysis module, the service node for including in backtracking video described in asynchronous analysis；
Business datum asynchronous analysis module, for asynchronous analysis and the associated business datum of the backtracking video.
13. Internet service operating process backtracking system as claimed in claim 10, which is characterized in that the system is also wrapped
It includes:
Block chain storage system is uploaded to block chain for generating the abstract of the backtracking video, and by the abstract.
14. device is recalled in a kind of Internet service operating process characterized by comprising
Processor, the memory for storage processor executable instruction；
Wherein, the processor is configured to: execute Internet service as described in any one of claim 1~9 and operate
Process retrogressive method.
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