CN110136703A - A kind of fuzzy answer method and view networked system - Google Patents
A kind of fuzzy answer method and view networked system Download PDFInfo
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Abstract
The embodiment of the invention provides a kind of fuzzy answer method and view networked system, terminal device obtains corresponding key word information from speech recognition server according to the voice messaging received；Key word information is sent to view networked server by terminal device；The problem of matching with key word information information is obtained in local knowledge question library depending on networked server, and problem information is returned into terminal device；Problem information is sent to interactive voice server by terminal device；Interactive voice server obtains corresponding answer information according to problem information, and answer information is returned to terminal device；Answer information is converted to audio format according to preset configuration and played out by terminal device.The embodiment of the present invention improves the accuracy and timeliness of the fuzzy answer of view networking human-computer interaction by identifying and parsing the problem of the knowledge question library that foundation automatically updates inputs user by application software.
Description
Technical field
The present invention relates to view networking technology fields, more particularly to a kind of fuzzy answer method and view networked system.
Background technique
It is the important milestone of network Development depending on networking, is the more advanced form of internet, is a real-time network, it can
It realizes the whole network HD video real-time Transmission that current internet cannot achieve, pushes numerous Internet applications to HD video.
With being constantly progressive for artificial intelligence, man machine language's interaction is realizing that effect played in artificial intelligence is also increasingly convex
It is aobvious.In traditional view networking technology, the fuzzy answer of technical problem is not supported, since many technologies of view networking arenas are used
Difference between language and form of presentation and other field, traditional human-computer interaction voice can not identify these problems, and make accurately
Answer, reduce view networking in man machine language interaction the scope of application.
Summary of the invention
In view of the above problems, it proposes the embodiment of the present invention and overcomes the above problem or at least partly in order to provide one kind
The one kind to solve the above problems obscures answer method and view networked system.
To solve the above-mentioned problems, first aspect of the embodiment of the present invention discloses a kind of fuzzy answer method, the method
Applied to view networked system, the voice for including: terminal device depending on networked system and being connect with the terminal equipment in communication
Identify server, view networked server, interactive voice server, the described method includes:
The terminal device obtains corresponding key from the speech recognition server according to the voice messaging received
Word information；
The key word information is sent to the view networked server by the terminal device；
It is described that the problem of matching with the key word information is obtained in local knowledge question library depending on networked server
Information, and described problem information is returned into the terminal device, the knowledge question library includes by according to preset time interval
Traverse the mapping relations illustrated between keyword and problem information that text data obtains depending in networking data library；
Described problem information is sent to the interactive voice server by the terminal device；
The interactive voice server is believed according to the corresponding answer information of described problem acquisition of information, and by the answer
Breath returns to the terminal device；
The answer information is converted to audio format according to preset configuration and played out by the terminal device.
Preferably, the terminal device is obtained according to the voice messaging received from the speech recognition server corresponding
Key word information, comprising:
The voice messaging is converted to the speech text information of text formatting by the language identification server；
The language identification server is decomposed the speech text information to obtain subject text；
Speech recognition server key word information according to the subject text generation.
Preferably, the language identification server is decomposed the speech text information to obtain subject text, comprising:
The speech recognition server is decomposed the speech text information to obtain subject text and/or attribute text
This.
Preferably, speech recognition server key word information according to the subject text generation, comprising:
Language identification server key word information according to the subject text and/or attribute text generation.
Preferably, the view networking further include: voice synthesizing server；The terminal device will be described according to preset configuration
Answer information is converted to audio format and plays out, comprising:
The answer information is sent to the voice synthesizing server according to preset configuration by the terminal device；
The voice synthesizing server returns to the answer language of audio format according to the answer information to the terminal device
Message breath；
The terminal device plays out the answer voice messaging.
Second aspect of the embodiment of the present invention discloses a kind of fuzzy answer view networked system, described to include: depending on networked system
Terminal device and the speech recognition server being connect with the terminal equipment in communication, view networked server, interactive voice service
Device, it is described to include: depending on networked system
The terminal device includes: receiving module, for according to the voice messaging that receives from the speech-recognition services
Device obtains corresponding key word information；
First sending module, for the key word information to be sent to the view networked server；
The speech recognition server includes: speech recognition module, for acquisition and institute in local knowledge question library
The problem of key word information matches information is stated, and described problem information is returned into the terminal device, the knowledge question library
Including described depending on illustrating keyword that text data obtains in networking data library and asking by being traversed according to preset time interval
Inscribe the mapping relations between information；
The terminal device includes: the second sending module, is taken for described problem information to be sent to the interactive voice
Business device；
The interactive voice server includes: that answer obtains module, for corresponding according to described problem acquisition of information
Answer information, and the answer information is returned into the terminal device；
The terminal device includes: playing module, for the answer information to be converted to audio lattice according to preset configuration
Formula plays out.
Preferably, the speech recognition module, comprising:
Transform subblock, for the voice messaging to be converted to the speech text information of text formatting；
Submodule is decomposed, is decomposed the speech text information for the language identification server to obtain subject text
This；
It identifies submodule, is used for speech recognition server key word information according to the subject text generation.
Preferably, the decomposition submodule, comprising:
Decomposition unit is decomposed the speech text information to obtain subject text for the speech recognition server
And/or attribute text.
Preferably, the identification submodule, comprising:
Recognition unit, for the language identification server according to the subject text and/or attribute text generation
Key word information.
Preferably, the view networking further include: voice synthesizing server；The playing module, comprising:
The answer information is sent to the voice according to preset configuration for the terminal device and closed by sending submodule
At server；
Receiving submodule returns to sound to the terminal device according to the answer information for the voice synthesizing server
The answer voice messaging of frequency format；
Submodule is played, plays out the answer voice messaging for the terminal device.
The embodiment of the present invention includes following advantages:
The embodiment of the invention provides a kind of fuzzy answer methods and view networked system, and terminal device is according to the language received
Message breath obtains corresponding key word information from speech recognition server；Key word information is sent to view networking by terminal device
Server；The problem of matching with key word information information is obtained in local knowledge question library depending on networked server, and will
Problem information returns to terminal device；Problem information is sent to interactive voice server by terminal device；Interactive voice server root
Corresponding answer information is obtained according to problem information, and answer information is returned into terminal device；Terminal device is according to preset configuration
Answer information is converted to audio format to play out.The embodiment of the present invention passes through in the knowledge question library pair that foundation automatically updates
The problem of user is inputted by application software identifies and parses, and improves the fuzzy accuracy answered of view networking human-computer interaction
And timeliness.
Detailed description of the invention
Fig. 1 is a kind of networking schematic diagram of view networking of the invention；
Fig. 2 is a kind of hardware structural diagram of node server of the invention；
Fig. 3 is a kind of hardware structural diagram of access switch of the invention；
Fig. 4 is the hardware structural diagram that a kind of Ethernet association of the invention turns gateway；
When Fig. 5 is that one kind of the invention obscures answer, the schematic diagram of data transmission procedure；
Fig. 6 is a kind of step flow chart of fuzzy answer method of the invention；
Fig. 7 is a kind of fuzzy structural block diagram for answering view networked system of the invention.
Specific embodiment
In order to make the foregoing objectives, features and advantages of the present invention clearer and more comprehensible, with reference to the accompanying drawing and specific real
Applying mode, the present invention is described in further detail.
It is the important milestone of network Development depending on networking, is a real-time network, can be realized HD video real-time Transmission,
Push numerous Internet applications to HD video, high definition is face-to-face.
Real-time high-definition video switching technology is used depending on networking, it can be such as high in a network platform by required service
Clear video conference, Intellectualized monitoring analysis, emergency command, digital broadcast television, delay TV, the Web-based instruction, shows video monitoring
Field live streaming, VOD program request, TV Mail, individual character records (PVR), Intranet (manages) channel by oneself, intelligent video Broadcast Control, information publication
All be incorporated into a system platform etc. services such as tens of kinds of videos, voice, picture, text, communication, data, by TV or
Computer realizes that high-definition quality video plays.
Embodiment in order to enable those skilled in the art to better understand the present invention is introduced to depending on networking below:
Depending on networking, applied portion of techniques is as described below:
Network technology (Network Technology)
Traditional ethernet (Ethernet) is improved depending on the network technology innovation networked, with potential huge on network
Video flow.(Circuit is exchanged different from simple network packet packet switch (Packet Switching) or lattice network
Switching), Streaming demand is met using Packet Switching depending on networking technology.Has grouping depending on networking technology
Flexible, the simple and low price of exchange, is provided simultaneously with the quality and safety assurance of circuit switching, it is virtually electric to realize the whole network switch type
The seamless connection of road and data format.
Switching technology (Switching Technology)
Two advantages of asynchronous and packet switch that Ethernet is used depending on networking eliminate Ethernet under the premise of complete compatible and lack
It falls into, has the end-to-end seamless connection of the whole network, direct user terminal, directly carrying IP data packet.User data is in network-wide basis
It is not required to any format conversion.It is the more advanced form of Ethernet depending on networking, is a real-time exchange platform, can be realized at present mutually
The whole network large-scale high-definition realtime video transmission that networking cannot achieve pushes numerous network video applications to high Qinghua, unitizes.
Server technology (Server Technology)
It is different from traditional server, its Streaming Media depending on the server technology in networking and unified video platform
Transmission be built upon it is connection-oriented on the basis of, data-handling capacity is unrelated with flow, communication time, single network layer energy
Enough transmitted comprising signaling and data.For voice and video business, handled depending on networking and unified video platform Streaming Media
Complexity many simpler than data processing, efficiency substantially increase hundred times or more than traditional server.
Reservoir technology (Storage Technology)
The ultrahigh speed reservoir technology of unified video platform in order to adapt to the media content of vast capacity and super-flow and
Using state-of-the-art real time operating system, the programme information in server instruction is mapped to specific hard drive space, media
Content is no longer pass through server, and moment is directly delivered to user terminal, and user waits typical time less than 0.2 second.It optimizes
Sector distribution greatly reduces the mechanical movement of hard disc magnetic head tracking, and resource consumption only accounts for the 20% of the internet ad eundem IP, but
The concurrent flow greater than 3 times of traditional disk array is generated, overall efficiency promotes 10 times or more.
Network security technology (Network Security Technology)
Depending on the structural design networked by servicing independent licence system, equipment and the modes such as user data is completely isolated every time
The network security problem that puzzlement internet has thoroughly been eradicated from structure, does not need antivirus applet, firewall generally, has prevented black
The attack of visitor and virus, structural carefree secure network is provided for user.
It services innovative technology (Service Innovation Technology)
Business and transmission are fused together by unified video platform, whether single user, private user or a net
The sum total of network is all only primary automatic connection.User terminal, set-top box or PC are attached directly to unified video platform, obtain rich
The multimedia video service of rich colorful various forms.Unified video platform is traditional to substitute with table schema using " menu type "
Complicated applications programming, considerably less code, which can be used, can be realized complicated application, realize the new business innovation of " endless ".
Networking depending on networking is as described below:
It is a kind of central controlled network structure depending on networking, which can be Tree Network, Star network, ring network etc. class
Type, but centralized control node is needed to control whole network in network on this basis.
As shown in Figure 1, being divided into access net and Metropolitan Area Network (MAN) two parts depending on networking.
The equipment of access mesh portions can be mainly divided into 3 classes: node server, access switch, terminal (including various machines
Top box, encoding board, memory etc.).Node server is connected with access switch, and access switch can be with multiple terminal phases
Even, and it can connect Ethernet.
Wherein, node server is the node that centralized control functions are played in access net, can control access switch and terminal.
Node server can directly be connected with access switch, can also directly be connected with terminal.
Similar, the equipment of metropolitan area mesh portions can also be divided into 3 classes: metropolitan area server, node switch, node serve
Device.Metropolitan area server is connected with node switch, and node switch can be connected with multiple node servers.
Wherein, node server is the node server for accessing mesh portions, i.e. node server had both belonged to access wet end
Point, and belong to metropolitan area mesh portions.
Metropolitan area server is the node that centralized control functions are played in Metropolitan Area Network (MAN), can control node switch and node serve
Device.Metropolitan area server can be directly connected to node switch, can also be directly connected to node server.
It can be seen that be entirely a kind of central controlled network structure of layering depending on networking network, and node server and metropolitan area
The network controlled under server can be the various structures such as tree-shaped, star-like, cyclic annular.
Visually claim, access mesh portions can form unified video platform (part in virtual coil), and multiple unified videos are flat
Platform can form view networking；Each unified video platform can be interconnected by metropolitan area and wide area depending on networking.
Classify depending on networked devices
1.1 embodiment of the present invention can be mainly divided into 3 classes: server depending on the equipment in networking, interchanger (including ether
Net gateway), terminal (including various set-top boxes, encoding board, memory etc.).Depending on networking can be divided on the whole Metropolitan Area Network (MAN) (or
National net, World Wide Web etc.) and access net.
1.2 equipment for wherein accessing mesh portions can be mainly divided into 3 classes: node server, access switch (including ether
Net gateway), terminal (including various set-top boxes, encoding board, memory etc.).
The specific hardware structure of each access network equipment are as follows:
Node server:
As shown in Fig. 2, mainly including Network Interface Module 201, switching engine module 202, CPU module 203, disk array
Module 204；
Wherein, Network Interface Module 201, the Bao Jun that CPU module 203, disk array module 204 are come in enter switching engine
Module 202；Switching engine module 202 look into the operation of address table 205 to the packet come in, to obtain the navigation information of packet；
And the packet is stored according to the navigation information of packet the queue of corresponding pack buffer 206；If the queue of pack buffer 206 is close
It is full, then it abandons；All pack buffer queues of 202 poll of switching engine mould, are forwarded: 1) port if meeting the following conditions
It is less than to send caching；2) the queue package counting facility is greater than zero.Disk array module 204 mainly realizes the control to hard disk, including
The operation such as initialization, read-write to hard disk；CPU module 203 is mainly responsible between access switch, terminal (not shown)
Protocol processes, to address table 205 (including descending protocol packet address table, uplink protocol package address table, data packet addressed table)
Configuration, and, the configuration to disk array module 204.
Access switch:
As shown in figure 3, mainly including Network Interface Module (downstream network interface module 301, uplink network interface module
302), switching engine module 303 and CPU module 304；
Wherein, the packet (upstream data) that downstream network interface module 301 is come in enters packet detection module 305；Packet detection mould
Whether mesh way address (DA), source address (SA), type of data packet and the packet length of the detection packet of block 305 meet the requirements, if met,
It then distributes corresponding flow identifier (stream-id), and enters switching engine module 303, otherwise abandon；Uplink network interface mould
The packet (downlink data) that block 302 is come in enters switching engine module 303；The data packet that CPU module 204 is come in enters switching engine
Module 303；Switching engine module 303 look into the operation of address table 306 to the packet come in, to obtain the navigation information of packet；
If the packet into switching engine module 303 is that downstream network interface is gone toward uplink network interface, in conjunction with flow identifier
(stream-id) packet is stored in the queue of corresponding pack buffer 307；If the queue of the pack buffer 307 is close full,
It abandons；If the packet into switching engine module 303 is not that downstream network interface is gone toward uplink network interface, according to packet
Navigation information is stored in the data packet queue of corresponding pack buffer 307；If the queue of the pack buffer 307 is close full,
Then abandon.
All pack buffer queues of 303 poll of switching engine module, are divided to two kinds of situations in embodiments of the present invention:
If the queue is that downstream network interface is gone toward uplink network interface, meets the following conditions and be forwarded: 1)
It is less than that the port sends caching；2) the queue package counting facility is greater than zero；3) token that rate control module generates is obtained；
If the queue is not that downstream network interface is gone toward uplink network interface, meets the following conditions and is forwarded:
1) it is less than to send caching for the port；2) the queue package counting facility is greater than zero.
Rate control module 208 is configured by CPU module 204, to all downlink networks in programmable interval
Interface generates token toward the pack buffer queue that uplink network interface is gone, to control the code rate of forwarded upstream.
CPU module 304 is mainly responsible for the protocol processes between node server, the configuration to address table 306, and,
Configuration to rate control module 308.
Ethernet association turns gateway:
As shown in figure 4, mainly including Network Interface Module (downstream network interface module 401, uplink network interface module
402), switching engine module 403, CPU module 404, packet detection module 405, rate control module 408, address table 406, Bao Huan
Storage 407 and MAC adding module 409, MAC removing module 410.
Wherein, the data packet that downstream network interface module 401 is come in enters packet detection module 405；Packet detection module 405 is examined
Ethernet mac DA, ethernet mac SA, Ethernet length or frame type, the view networking mesh way address of measured data packet
DA, whether meet the requirements depending on networking source address SA, depending on networking data Packet type and packet length, corresponding stream is distributed if meeting
Identifier (stream-id)；Then, MAC DA, MAC SA, length or frame type are subtracted by MAC removing module 410
(2byte), and enter corresponding receive and cache, otherwise abandon；
Downstream network interface module 401 detects the transmission caching of the port, according to the view of packet networking mesh if there is Bao Ze
Address D A knows the ethernet mac DA of corresponding terminal, adds the ethernet mac DA of terminal, Ethernet assists the MAC for turning gateway
SA, Ethernet length or frame type, and send.
The function that Ethernet association turns other modules in gateway is similar with access switch.
Terminal:
It mainly include Network Interface Module, Service Processing Module and CPU module；For example, set-top box mainly connects including network
Mouth mold block, video/audio encoding and decoding engine modules, CPU module；Encoding board mainly includes Network Interface Module, video encoding engine
Module, CPU module；Memory mainly includes Network Interface Module, CPU module and disk array module.
The equipment of 1.3 metropolitan area mesh portions can be mainly divided into 2 classes: node server, node switch, metropolitan area server.
Wherein, node switch mainly includes Network Interface Module, switching engine module and CPU module；Metropolitan area server mainly includes
Network Interface Module, switching engine module and CPU module are constituted.
2, networking data package definition is regarded
2.1 access network data package definitions
Access net data packet mainly include following sections: destination address (DA), source address (SA), reserve bytes,
payload(PDU)、CRC。
As shown in the table, the data packet for accessing net mainly includes following sections:
| DA | SA | Reserved | Payload | CRC |
Wherein:
Destination address (DA) is made of 8 bytes (byte), and first character section indicates type (such as the various associations of data packet
Discuss packet, multicast packet, unicast packet etc.), be up to 256 kinds of possibility, the second byte to the 6th byte is metropolitan area net address,
Seven, the 8th bytes are access net address；
Source address (SA) is also to be made of 8 bytes (byte), is defined identical as destination address (DA)；
Reserve bytes are made of 2 bytes；
The part payload has different length according to the type of different datagrams, is if it is various protocol packages
64 bytes are 32+1024=1056 bytes if it is single group unicast packets words, are not restricted to above 2 kinds certainly；
CRC is made of 4 bytes, and calculation method follows the Ethernet CRC algorithm of standard.
2.2 Metropolitan Area Network (MAN) packet definitions
The topology of Metropolitan Area Network (MAN) is pattern, may there is 2 kinds, connection even of more than two kinds, i.e. node switching between two equipment
It can all can exceed that 2 kinds between machine and node server, node switch and node switch, node switch and node server
Connection.But the metropolitan area net address of metropolitan area network equipment is uniquely, to close to accurately describe the connection between metropolitan area network equipment
System, introduces parameter in embodiments of the present invention: label, uniquely to describe a metropolitan area network equipment.
(Multi-Protocol Label Switch, multiprotocol label are handed over by the definition of label and MPLS in this specification
Change) label definition it is similar, it is assumed that between equipment A and equipment B there are two connection, then data packet from equipment A to equipment B just
There are 2 labels, data packet also there are 2 labels from equipment B to equipment A.Label is divided into label, outgoing label, it is assumed that data packet enters
The label (entering label) of equipment A is 0x0000, and the label (outgoing label) when this data packet leaves equipment A may reform into
0x0001.The networking process of Metropolitan Area Network (MAN) is to enter network process under centralized control, also means that address distribution, the label of Metropolitan Area Network (MAN)
Distribution be all to be dominated by metropolitan area server, node switch, node server be all passively execute, this point with
The label distribution of MPLS is different, and the distribution of the label of MPLS is the result that interchanger, server are negotiated mutually.
As shown in the table, the data packet of Metropolitan Area Network (MAN) mainly includes following sections:
| DA | SA | Reserved | Label | Payload | CRC |
That is destination address (DA), source address (SA), reserve bytes (Reserved), label, payload (PDU), CRC.Its
In, the format of label, which can refer to, such as gives a definition: label is 32bit, wherein high 16bit retains, only with low 16bit, its position
Set is between the reserve bytes and payload of data packet.
Based on the above-mentioned characteristic of view networking, one of the core concepts of the embodiments of the present invention is proposed, it then follows regard the association of networking
View, terminal device are responsible for receiving and inputting interactive voice information；Key word information is provided by speech recognition server；It is networked by view
Server provides problem information；It is furnished an answer information by interactive voice server.
In embodiments of the present invention, depending on the voice for including terminal device and being connect with the terminal equipment in communication of networking
Identify server, view networked server, interactive voice server.
Referring to Fig. 5, in embodiments of the present invention, terminal device 501 and speech recognition server 502, view networked server
503, by being communicatively coupled depending on networking between interactive voice server 504.
Embodiment one
Referring to Fig. 6, a kind of fuzzy step flow chart for answering embodiment of the method for the invention is shown, the method is answered
For regarding networked system, described depending on networked system includes: that terminal device and the voice connecting with the terminal equipment in communication are known
Other server, view networked server, interactive voice server, which comprises
Step 601, the terminal device is obtained according to the voice messaging received from the speech recognition server opposite
The key word information answered.
In the present invention is implemented, the terminal device can be the mobile terminal device for being equipped with view connection family APP, the view
Networking APP is a kind of based on view networking protocol, for realizing preset conference, boat trip inquiry, the personal multifunctional application journey registered
Sequence.The speech recognition server is to carry out transcription with speech recognition module to audio-frequency information and obtain to be identified by computer
Text data function server, such as: interrogate fly open platform, Tencent ASR (Automatic Speech
Recognition, cloud speech recognition), A Liyun.In practical applications, networking family APP is regarded to be mainly used for answering view connection as user
Net product and equipment is in use leads to the problem of, and depending on product in networking and the specifying information of equipment be it is externally closed,
User can not carry out inquiry acquisition by the search website in internet,
In embodiments of the present invention, the view networking family APP of the openable installation of user in the terminal, is inputted by voice
It needs the problem of answering or wants the information content known.The voice messaging received will be sent to by the mobile terminal
The speech recognition server is parsed, to obtain the key word information for the problem of user is inputted.
Preferably, the step 601, comprising:
The voice messaging is converted to the speech text information of text formatting by step A1, the language identification server.
In embodiments of the present invention, the voice messaging of audio format convert by the speech recognition server
To the speech text information for the text formatting that can be identified by calculating formula, the speech text information is the text of the voice messaging
This form, content do not change.
Step A2, the language identification server are decomposed the speech text information to obtain subject text.
In embodiments of the present invention, the speech text information is decomposed to obtain subject text, predicate text, object text
This.
Preferably, the step A2, comprising: the speech text information decompose by the speech recognition server
To subject text and/or attribute text.
In another achievable embodiment of the invention, usual user is when voice inputs, in order to obtain refinement
Answer, can modify to practical problem theme.Such as: " how a of b uses? ", the stem part of the problem is in fact
" a of b ".Therefore the subject text and/or attribute text in the speech text information are extracted, helps to analyze the voice text
This information, to improve the accuracy of speech analysis.
Step A3, speech recognition server key word information according to the subject text generation.
In embodiments of the present invention, under normal circumstances, the stem of problem is often the content of subject, such as " what a is? "
In subject be a, and stem is also exactly a.It therefore can be using subject text as key word information.
In embodiments of the present invention, by decomposing the speech text information, using subject text as key word information,
The theme that the voice messaging that user is inputted can be efficiently identified improves the accuracy of fuzzy answer.
Preferably, the step A3, comprising: the language identification server is according to the subject text and/or attribute text
This generation key word information.
In embodiments of the present invention, the speech recognition server can using the subject text and/or attribute text as
Key word information, it may occur to persons skilled in the art that, when the attribute text is not present in the speech text information, only
It need to be using the subject text as the key word information.The embodiment of the present invention is by by the subject text and/or institute
Attribute text is stated as key word information, improves the accuracy of speech recognition.
Step 602, the key word information is sent to the view networked server by the terminal device.
In embodiments of the present invention, it is described regard networked server can be as it is described depending on networking family APP provide data support
Apply back-end server.The terminal device will be forwarded to the voice messaging to the corresponding key word information described
Depending on networked server, to obtain corresponding stem information and problem information.
Step 603, the view networked server obtains and the key word information phase in local knowledge question library
With the problem of information, and described problem information is returned into the terminal device, the knowledge question library includes by according to preset
Time interval traverses the mapping illustrated between keyword and problem information that text data obtains depending in networking data library
Relationship.
In embodiments of the present invention, the knowledge question library is setting and the view intranet, is stored in view networking
Mapping relations between product and the relevant issues and keyword of equipment.The view networked server is in the knowledge question library
Inquiry and target keyword similar in the key word information, and the corresponding problem of the target keyword and keyword are sent out
It send and returns to the terminal device as problem information.The knowledge question library can the timeliness according to needed for fuzzy answer, press
According to prefixed time interval, such as: one day, one week, January, initiatively to the product and description of equipment text in the view networked server
Originally it scans for, to be updated to mapping relations of the problems in the described knowledge question library between keyword.Actually answering
In, since the grammer of the voice messaging of user's Oral input not necessarily standardizes, inputted voice messaging format is caused not united
One, it can not correctly be identified by computer, therefore, it is necessary to specific problem topic is obtained after being converted the voice messaging
It does, i.e. described problem information.
Step 604, described problem information is sent to the interactive voice server by the terminal device.
In the present invention is implemented, the interactive voice server is stored with reflecting between described problem information and answer information
Penetrate relationship, the answer information and described problem information are that the main body of different product and equipment illustrates information in networking according to view
It generates.In practical applications, the operation instruction depending on product and equipment in networking is specific information, but user can be by not
Same form of presentation carries out voice and inputs to obtain corresponding answer, this needs to carry out the voice messaging of user transcription just to look for
To matched problem information can be carried out with answer information.
Step 605, the interactive voice server is according to the corresponding answer information of described problem acquisition of information, and by institute
It states answer information and returns to the terminal device.
In embodiments of the present invention, since user usually can only propose accordingly oneself equipment currently in use or service
The problem of, therefore the answer information in the interactive voice server can be for view networking used in different user
What product or equipment were configured, the specific aim of answer information inquiry can be reinforced in this way, improve the fuzzy accuracy answered.
Step 606, the answer information is converted to audio format according to preset configuration and played out by the terminal device.
In embodiments of the present invention, the preset configuration can be languages configuration, output format configuration, output speed configuration
Deng.User can according to self-demand to the terminal device play audio format answer information language, volume, word speed etc. into
Row freely configures.
Preferably, the view networking further include: voice synthesizing server；The step 606, comprising:
The answer information is sent to the speech synthesis service according to preset configuration by step B1, the terminal device
Device.
In embodiments of the present invention, the voice synthesizing server is for be converted by the data of text formatting can
By the data of streaming media playing audio format.In practical applications, the voice synthesizing server can be used as a functional module
It is integrated in the speech recognition server.
Step B2, the voice synthesizing server return to audio format to the terminal device according to the answer information
Answer voice messaging.
In embodiments of the present invention, the answer information is formatted into and can be flowed by the voice synthesizing server
The answer voice messaging of media identification.
Step B3, the terminal device play out the answer voice messaging.
In embodiments of the present invention, the terminal device passes through the terminal after receiving the answer voice messaging
The Stream Media Application software installed in equipment plays out the answer voice messaging.
In embodiments of the present invention, by playing out according to preset format to the answer voice messaging, use is improved
Family also improves the applicable range of fuzzy answer using the fuzzy user experience for answering service.
The embodiment of the invention provides a kind of fuzzy answer method, the method is applied to view networked system, the view connection
Net system include: terminal device and the speech recognition server being connect with the terminal equipment in communication, view networked server,
Interactive voice server；The terminal device obtains according to the voice messaging received from the speech recognition server corresponding
Key word information；The key word information is sent to the view networked server by the terminal device；The view networking clothes
Business device obtains the problem of matching with key word information information in local knowledge question library, and by described problem information
The terminal device is returned to, the knowledge question library includes by traversing in the view networking data library according to preset time interval
The mapping relations illustrated between keyword and problem information that text data obtains；The terminal device is by described problem information
It is sent to the interactive voice server；The interactive voice server is believed according to the corresponding answer of described problem acquisition of information
Breath, and the answer information is returned into the terminal device；The terminal device turns the answer information according to preset configuration
Audio format is changed to play out.The embodiment of the present invention is by passing through application to user in the knowledge question library that foundation automatically updates
The problem of software inputs is identified and is parsed, and the fuzzy accuracy and timeliness answered of view networking human-computer interaction is improved.
Embodiment two
Referring to Fig. 7, a kind of fuzzy structural block diagram for answering view 700 embodiment of networked system of the invention is shown, it is described
It include: terminal device and the speech recognition server being connect with the terminal equipment in communication, view the Internet services depending on networked system
Device, interactive voice server, it is described to include: depending on networked system
The terminal device includes: receiving module 701, for being taken according to the voice messaging received from the speech recognition
Business device obtains corresponding key word information.
First sending module 702, for the key word information to be sent to the view networked server.
The speech recognition server includes: speech recognition module 703, for obtained in local knowledge question library with
The problem of key word information matches information, and described problem information is returned into the terminal device, the knowledge question
Library include by according to preset time interval traverse it is described depending in networking data library illustrate keyword that text data obtains with
Mapping relations between problem information.
Preferably, the speech recognition module 703, comprising:
Transform subblock C1, for the voice messaging to be converted to the speech text information of text formatting.
Submodule C2 is decomposed, is decomposed the speech text information to obtain subject for the language identification server
Text.
Preferably, the decomposition submodule C2, comprising: decomposition unit is used for the speech recognition server for institute's predicate
Sound text information is decomposed to obtain subject text and/or attribute text.
It identifies submodule C3, believes for speech recognition server keyword according to the subject text generation
Breath.
Preferably, the identification submodule C3, comprising: recognition unit, for the language identification server according to
Key word information described in subject text and/or attribute text generation.
The terminal device includes: the second sending module 704, for described problem information to be sent to the interactive voice
Server.
The interactive voice server includes: that answer obtains module 705, for corresponding according to described problem acquisition of information
Answer information, and the answer information is returned into the terminal device.
The terminal device includes: playing module 706, for the answer information to be converted to audio according to preset configuration
Format plays out.
Preferably, the view networking further include: voice synthesizing server.The playing module 706, comprising:
The answer information is sent to the voice according to preset configuration for the terminal device by sending submodule D1
Synthesis server.
Receiving submodule D2 is returned according to the answer information to the terminal device for the voice synthesizing server
The answer voice messaging of audio format.
Submodule D3 is played, plays out the answer voice messaging for the terminal device.
Answer view networked system the embodiment of the invention provides one kind is fuzzy, it is described depending on networked system include: terminal device,
And speech recognition server, the view networked server, interactive voice server being connect with the terminal equipment in communication；The end
End equipment includes: receiving module, corresponding for being obtained according to the voice messaging received from the speech recognition server
Key word information；First sending module, for the key word information to be sent to the view networked server；The voice is known
Other server includes: speech recognition module, is matched for obtaining in local knowledge question library with the key word information
The problem of information, and described problem information is returned into the terminal device, the knowledge question library include by according to it is preset when
Between the mapping pass that illustrates keyword and problem information that text data obtain between of the traversal view in interval in networking data library
System；The terminal device includes: the second sending module, for described problem information to be sent to the interactive voice server；
The interactive voice server includes: that answer obtains module, is used for according to the corresponding answer information of described problem acquisition of information,
And the answer information is returned into the terminal device；The terminal device includes: playing module, and being used for will according to preset configuration
The answer information is converted to audio format and plays out.The embodiment of the present invention passes through in the knowledge question library that foundation automatically updates
The problem of being inputted to user by application software identifies and parses, and improves the accurate of the fuzzy answer of view networking human-computer interaction
Property and timeliness.
For regarding networked system embodiment, since it is basically similar to the method embodiment, so the comparison of description is simple
Single, the relevent part can refer to the partial explaination of embodiments of method.
All the embodiments in this specification are described in a progressive manner, the highlights of each of the examples are with
The difference of other embodiments, the same or similar parts between the embodiments can be referred to each other.
It should be understood by those skilled in the art that, the embodiment of the embodiment of the present invention can provide for method, view networked system,
Or computer program product.Therefore, the embodiment of the present invention can be used complete hardware embodiment, complete software embodiment or combine
The form of embodiment in terms of software and hardware.Moreover, it wherein includes meter that the embodiment of the present invention, which can be used in one or more,
Computer-usable storage medium (including but not limited to magnetic disk storage, CD-ROM, the optical memory of calculation machine usable program code
Deng) on the form of computer program product implemented.
The embodiment of the present invention be referring to according to the method for the embodiment of the present invention, terminal device (system) and computer program
The flowchart and/or the block diagram of product describes.It should be understood that flowchart and/or the block diagram can be realized by computer program instructions
In each flow and/or block and flowchart and/or the block diagram in process and/or box combination.It can provide these
Computer program instructions are set to general purpose computer, special purpose computer, Embedded Processor or other programmable data processing terminals
Standby processor is to generate a machine, so that being held by the processor of computer or other programmable data processing terminal devices
Capable instruction generates for realizing in one or more flows of the flowchart and/or one or more blocks of the block diagram
The view networked system of specified function.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing terminal devices
In computer-readable memory operate in a specific manner, so that instruction stored in the computer readable memory generates packet
Include the manufacture of instruction view networked system, the instruction regard networked system realize in one or more flows of the flowchart and/or
The function of being specified in one or more blocks of the block diagram.
These computer program instructions can also be loaded into computer or other programmable data processing terminal devices, so that
Series of operation steps are executed on computer or other programmable terminal equipments to generate computer implemented processing, thus
The instruction executed on computer or other programmable terminal equipments is provided for realizing in one or more flows of the flowchart
And/or in one or more blocks of the block diagram specify function the step of.
Although the preferred embodiment of the embodiment of the present invention has been described, once a person skilled in the art knows bases
This creative concept, then additional changes and modifications can be made to these embodiments.So the following claims are intended to be interpreted as
Including preferred embodiment and fall into all change and modification of range of embodiment of the invention.
Finally, it is to be noted that, herein, relational terms such as first and second and the like be used merely to by
One entity or operation are distinguished with another entity or operation, without necessarily requiring or implying these entities or operation
Between there are any actual relationship or orders.Moreover, the terms "include", "comprise" or its any other variant meaning
Covering non-exclusive inclusion, so that process, method, article or terminal device including a series of elements not only wrap
Those elements are included, but also including other elements that are not explicitly listed, or further includes for this process, method, article
Or the element that terminal device is intrinsic.In the absence of more restrictions, being wanted by what sentence "including a ..." limited
Element, it is not excluded that there is also other identical elements in process, method, article or the terminal device for including the element.
Networked system is regarded to a kind of fuzzy answer method provided by the present invention and a kind of fuzzy answer above, has been carried out in detail
Thin to introduce, used herein a specific example illustrates the principle and implementation of the invention, and above embodiments are said
It is bright to be merely used to help understand method and its core concept of the invention；At the same time, for those skilled in the art, foundation
Thought of the invention, there will be changes in the specific implementation manner and application range, in conclusion the content of the present specification is not
It is interpreted as limitation of the present invention.
Claims (10)
1. a kind of fuzzy answer method, which is characterized in that the method is applied to view networked system, the view networked system packet
It includes: terminal device and the speech recognition server being connect with the terminal equipment in communication, view networked server, interactive voice
Server, which comprises
The terminal device, which obtains corresponding keyword from the speech recognition server according to the voice messaging received, to be believed
Breath；
The key word information is sent to the view networked server by the terminal device；
It is described that the problem of matching with key word information information is obtained in local knowledge question library depending on networked server,
And described problem information is returned into the terminal device, the knowledge question library includes by traversing institute according to preset time interval
It states depending on the mapping relations illustrated between keyword and problem information that text data obtains in networking data library；
Described problem information is sent to the interactive voice server by the terminal device；
The interactive voice server is returned according to the corresponding answer information of described problem acquisition of information, and by the answer information
Return the terminal device；
The answer information is converted to audio format according to preset configuration and played out by the terminal device.
2. the method according to claim 1, wherein the terminal device is according to the voice messaging received from institute
It states speech recognition server and obtains corresponding key word information, comprising:
The voice messaging is converted to the speech text information of text formatting by the language identification server；
The language identification server is decomposed the speech text information to obtain subject text；
Speech recognition server key word information according to the subject text generation.
3. according to the method described in claim 2, it is characterized in that, the language identification server is by the speech text information
It is decomposed to obtain subject text, comprising:
The speech recognition server is decomposed the speech text information to obtain subject text and/or attribute text.
4. according to the method described in claim 3, it is characterized in that, the speech recognition server is raw according to the subject text
At the key word information, comprising:
Language identification server key word information according to the subject text and/or attribute text generation.
5. the method according to claim 1, wherein the view is networked further include: voice synthesizing server；It is described
The answer information is converted to audio format according to preset configuration and played out by terminal device, comprising:
The answer information is sent to the voice synthesizing server according to preset configuration by the terminal device；
The voice synthesizing server is believed according to the answer information to the answer voice that the terminal device returns to audio format
Breath；
The terminal device plays out the answer voice messaging.
6. one kind is fuzzy to answer view networked system, which is characterized in that it is described depending on networked system include: terminal device and with institute
State speech recognition server, the view networked server, interactive voice server of terminal equipment in communication connection, the view networked system
Include:
The terminal device includes: receiving module, for being obtained according to the voice messaging received from the speech recognition server
Take corresponding key word information；
First sending module, for the key word information to be sent to the view networked server；
The speech recognition server includes: speech recognition module, for obtaining and the pass in local knowledge question library
The problem of keyword information matches information, and described problem information is returned into the terminal device, the knowledge question library includes
It is described depending on illustrating that the keyword that text data obtains is believed with problem in networking data library by being traversed according to preset time interval
Mapping relations between breath；
The terminal device includes: the second sending module, for described problem information to be sent to the interactive voice server；
The interactive voice server includes: that answer obtains module, for according to the corresponding answer of described problem acquisition of information
Information, and the answer information is returned into the terminal device；
The terminal device includes: playing module, for according to preset configuration by the answer information be converted to audio format into
Row plays.
7. view networked system according to claim 6, which is characterized in that the speech recognition module, comprising:
Transform subblock, for the voice messaging to be converted to the speech text information of text formatting；
Submodule is decomposed, is decomposed the speech text information to obtain subject text for the language identification server；
It identifies submodule, is used for speech recognition server key word information according to the subject text generation.
8. view networked system according to claim 7, which is characterized in that the decomposition submodule, comprising:
Decomposition unit, for the speech recognition server by the speech text information decomposed to obtain subject text and/
Or attribute text.
9. view networked system according to claim 8, which is characterized in that the identification submodule, comprising:
Recognition unit is used for language identification server key according to the subject text and/or attribute text generation
Word information.
10. view networked system according to claim 6, which is characterized in that the view networking further include: speech synthesis service
Device；The playing module, comprising:
The answer information is sent to the speech synthesis according to preset configuration for the terminal device and taken by sending submodule
Business device；
Receiving submodule returns to audio lattice to the terminal device according to the answer information for the voice synthesizing server
The answer voice messaging of formula；
Submodule is played, plays out the answer voice messaging for the terminal device.
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