CN110012175A - 用于调试ivr业务的装置、系统及其应用方法 - Google Patents
用于调试ivr业务的装置、系统及其应用方法 Download PDFInfo
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- CN110012175A CN110012175A CN201810793968.2A CN201810793968A CN110012175A CN 110012175 A CN110012175 A CN 110012175A CN 201810793968 A CN201810793968 A CN 201810793968A CN 110012175 A CN110012175 A CN 110012175A
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- Prior art keywords
- ivr
- module
- user
- ivr business
- control
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/26—Arrangements for supervision, monitoring or testing with means for applying test signals or for measuring
- H04M3/28—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Monitoring And Testing Of Exchanges (AREA)
Abstract
Description
Claims (10)
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CN201810793968.2A CN110012175B (zh) | 2018-07-19 | 2018-07-19 | 用于调试ivr业务的装置、系统及其应用方法 |
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CN201810793968.2A CN110012175B (zh) | 2018-07-19 | 2018-07-19 | 用于调试ivr业务的装置、系统及其应用方法 |
Publications (2)
Publication Number | Publication Date |
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CN110012175A true CN110012175A (zh) | 2019-07-12 |
CN110012175B CN110012175B (zh) | 2021-05-07 |
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CN201810793968.2A Active CN110012175B (zh) | 2018-07-19 | 2018-07-19 | 用于调试ivr业务的装置、系统及其应用方法 |
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Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN111930637A (zh) * | 2020-10-09 | 2020-11-13 | 融智通科技(北京)股份有限公司 | 一种基于网页实时调试ivr流程的方法 |
Citations (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5588044A (en) * | 1994-11-22 | 1996-12-24 | Voysys Corporation | Voice response system with programming language extension |
US20030212561A1 (en) * | 2002-05-08 | 2003-11-13 | Williams Douglas Carter | Method of generating test scripts using a voice-capable markup language |
CN1518284A (zh) * | 2003-01-16 | 2004-08-04 | 华为技术有限公司 | 业务测试装置及方法 |
US20050286707A1 (en) * | 2004-06-23 | 2005-12-29 | Erhart George W | Method and apparatus for interactive voice processing with visual monitoring channel |
CN101110711A (zh) * | 2007-08-22 | 2008-01-23 | 中国移动通信集团福建有限公司 | 基于ivr技术双向移动网元监控装置 |
CN101340317A (zh) * | 2007-07-05 | 2009-01-07 | 中兴通讯股份有限公司 | 一种嵌入式软件调试的方法及其应用系统 |
CN103237050A (zh) * | 2013-03-22 | 2013-08-07 | 广东电网公司佛山供电局 | 智能语音交互方法和系统 |
CN104461889A (zh) * | 2014-12-12 | 2015-03-25 | 华为技术有限公司 | 一种语音能力脚本调试方法及装置 |
CN108055416A (zh) * | 2017-12-30 | 2018-05-18 | 深圳市潮流网络技术有限公司 | 一种VoIP语音的IVR自动化测试方法 |
-
2018
- 2018-07-19 CN CN201810793968.2A patent/CN110012175B/zh active Active
Patent Citations (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5588044A (en) * | 1994-11-22 | 1996-12-24 | Voysys Corporation | Voice response system with programming language extension |
US20030212561A1 (en) * | 2002-05-08 | 2003-11-13 | Williams Douglas Carter | Method of generating test scripts using a voice-capable markup language |
CN1518284A (zh) * | 2003-01-16 | 2004-08-04 | 华为技术有限公司 | 业务测试装置及方法 |
US20050286707A1 (en) * | 2004-06-23 | 2005-12-29 | Erhart George W | Method and apparatus for interactive voice processing with visual monitoring channel |
CN101340317A (zh) * | 2007-07-05 | 2009-01-07 | 中兴通讯股份有限公司 | 一种嵌入式软件调试的方法及其应用系统 |
CN101110711A (zh) * | 2007-08-22 | 2008-01-23 | 中国移动通信集团福建有限公司 | 基于ivr技术双向移动网元监控装置 |
CN103237050A (zh) * | 2013-03-22 | 2013-08-07 | 广东电网公司佛山供电局 | 智能语音交互方法和系统 |
CN104461889A (zh) * | 2014-12-12 | 2015-03-25 | 华为技术有限公司 | 一种语音能力脚本调试方法及装置 |
CN108055416A (zh) * | 2017-12-30 | 2018-05-18 | 深圳市潮流网络技术有限公司 | 一种VoIP语音的IVR自动化测试方法 |
Non-Patent Citations (1)
Title |
---|
于洋: "如何测试呼叫中心", 《电信网技术》 * |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN111930637A (zh) * | 2020-10-09 | 2020-11-13 | 融智通科技(北京)股份有限公司 | 一种基于网页实时调试ivr流程的方法 |
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CN110012175B (zh) | 2021-05-07 |
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Application publication date: 20190712 Assignee: Guiyang Longma Video Technology Co.,Ltd. Assignor: GUIYANG LONGMASTER INFORMATION & TECHNOLOGY Co.,Ltd. Contract record no.: X2022520000003 Denomination of invention: Device, system and application method for debugging IVR service Granted publication date: 20210507 License type: Common License Record date: 20220302 Application publication date: 20190712 Assignee: GUIYANG SANJIU INTERNET MEDICAL Co.,Ltd. Assignor: GUIYANG LONGMASTER INFORMATION & TECHNOLOGY Co.,Ltd. Contract record no.: X2022520000002 Denomination of invention: Device, system and application method for debugging IVR service Granted publication date: 20210507 License type: Common License Record date: 20220301 |
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