CN110011905B - Communication information processing method, device and equipment - Google Patents
Communication information processing method, device and equipment Download PDFInfo
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- CN110011905B CN110011905B CN201910288260.6A CN201910288260A CN110011905B CN 110011905 B CN110011905 B CN 110011905B CN 201910288260 A CN201910288260 A CN 201910288260A CN 110011905 B CN110011905 B CN 110011905B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/212—Monitoring or handling of messages using filtering or selective blocking
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
- H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
- H04M1/27467—Methods of retrieving data
- H04M1/2748—Methods of retrieving data by matching character strings
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
Abstract
The invention discloses a communication information processing method, a device and equipment, wherein the method comprises the following steps: acquiring a communication account database and communication association information of suspected harassment accounts in the communication account database; obtaining standard characteristic parameters according to the communication association information of the suspected harassment account; determining a target harassment account set in a communication account library; the target harassment account set comprises a set formed by first communication accounts meeting standard characteristic parameters and a set formed by second communication accounts generated by the first communication accounts in an expansion mode; the second communication account number and the corresponding first communication account number have prefix digit strings under the same preset number; and when the current communication account is positioned in the target harassment account set, intercepting communication information sent by the current communication account. The judgment result of the current communication account is more accurate; and the trouble that the user adds harassment account numbers through terminal equipment can be saved.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a method, an apparatus, and a device for processing communication information.
Background
With the popularization of mobile networks, mobile terminals have become indispensable partners for people, which greatly facilitates the life of people; meanwhile, it also provides a channel for some services such as advertising promotion; the method has certain influence on normal life of people, and the problem that the harassment account can be judged and corresponding harassment information can be intercepted is to be solved urgently.
The method for solving the problem of communication account harassment comprises the steps of intercepting all strange communication accounts through setting a terminal interface; however, the method is too rough, many useful communication accounts can be intercepted, and a large number of misjudgment situations occur. The adding mode is adopted, namely every time the relevant information of a suspected harassment account is received, the suspected harassment account is added into a harassment account list; however, the method requires the user to make subjective judgment and add the judgment into a harassment account through manual operation; not only has a certain degree of misjudgment, but also has the complexity of manual operation.
Therefore, a technical scheme that harassment account judgment can be accurately performed so as to effectively intercept information sent by the harassment account is needed.
Disclosure of Invention
In order to solve the problems in the prior art, the invention provides a communication information processing method, a communication information processing device and communication information processing equipment, and specifically comprises the following steps:
one aspect provides a communication information processing method, including:
acquiring a communication account database and communication association information of suspected harassment accounts in the communication account database;
obtaining standard characteristic parameters according to the communication correlation information of the suspected harassment account;
determining a target harassment account set in the communication account library; the target harassment account set comprises a set formed by first communication accounts meeting the standard characteristic parameters and a set formed by second communication accounts generated by the first communication accounts in an expansion mode; the second communication account number and the corresponding first communication account number have prefix number strings under the same preset number;
and when the current communication account is positioned in the target harassment account set, intercepting communication information sent by the current communication account.
Another aspect provides a communication information processing apparatus, including:
the communication associated information acquisition module is used for acquiring a communication account database and communication associated information of suspected harassment accounts in the communication account database;
a standard characteristic parameter obtaining module, configured to obtain a standard characteristic parameter according to the communication association information of the suspected harassment account;
the harassment account set determination module is used for determining a target harassment account set in the communication account library; the target harassment account set comprises a set formed by first communication accounts meeting the standard characteristic parameters and a set formed by second communication accounts generated by the first communication accounts in an expansion mode; the second communication account number and the corresponding first communication account number have prefix number strings under the same preset number;
and the communication information intercepting module is used for intercepting the communication information sent by the current communication account when the current communication account is positioned in the target harassment account set.
Another aspect provides an apparatus comprising a processor and a memory, the memory having stored therein at least one instruction, at least one program, set of codes, or set of instructions, the at least one instruction, the at least one program, set of codes, or set of instructions being loaded and executed by the processor to implement the communication information processing method according to the above aspect.
The communication information processing method, the device and the equipment provided by the invention have the beneficial effects that:
according to the communication correlation information of the suspected harassment account, standard characteristic parameters are obtained; determining a target harassment account set in the communication account library; the second communication account number contained in the target harassment account number set and the corresponding first communication account number have prefix number strings under the same preset number; and then when the current communication account is positioned in the target harassment account set, the communication information sent by the current communication account can be effectively intercepted. The method expands the first communication account, so that the range of the target harassment account set is enlarged, and samples are abundant; therefore, the judgment result of the current communication account is more accurate and effective; and the trouble that the user adds harassment account numbers through terminal equipment can be saved.
Drawings
In order to more clearly illustrate the embodiments of the present disclosure or the technical solutions and advantages of the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present disclosure, and other drawings can be obtained by those skilled in the art without creative efforts.
FIG. 1 is a schematic diagram of an implementation environment provided by embodiments of the present description;
fig. 2 is a flowchart of a communication information processing method provided in an embodiment of the present specification;
fig. 3 is a flowchart of steps provided in this specification to expand the first communication account to obtain the set of second communication accounts;
fig. 4 is a flowchart of steps provided by the embodiment of this specification to expand each first communication account to generate a second communication account subset corresponding to the first communication account;
fig. 5 is a schematic interface diagram provided in the embodiment of the present specification, where a receiver user marks a sender user as a harassment account;
fig. 6 is a flowchart of a specific communication information processing provided by an embodiment of the present specification;
fig. 7 is an interface schematic diagram that a user of a second terminal starts a harassment interception button on an interface of a terminal device according to an embodiment of the present specification;
fig. 8 is a block diagram of a communication information processing apparatus provided in an embodiment of the present specification;
fig. 9 is a schematic structural diagram of a server device provided in an embodiment of the present specification.
Detailed Description
The technical solutions in the embodiments of the present disclosure will be clearly and completely described below with reference to the drawings in the embodiments of the present disclosure, and it is obvious that the described embodiments are only a part of the embodiments of the present disclosure, and not all of the embodiments. All other embodiments, which can be obtained by a person skilled in the art without any inventive step based on the embodiments of the present invention, are within the scope of the present invention.
It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or server that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
As shown in fig. 1, a schematic diagram of an implementation environment provided by an embodiment of the present description is shown. The implementation environment includes: a server 02 and a terminal 01 which communicates information with the server 02.
Terminal 01 may be a mobile phone, a tablet, a laptop portable acquirer, a PAD or desktop acquirer, etc. The terminal 01 runs a client, which can be any client with communication information sending and receiving functions; for example, the client operating in the terminal 01 may be a browser, a reading client, a shopping client, and the like. The server 02 may be a server, a server cluster composed of a plurality of servers, or a cloud acquisition service center, and the server has functions of processing and forwarding communication information. The server 02 establishes a communication connection with the terminal 01 through a network.
Specifically, the present specification provides a communication information processing method, as shown in fig. 2, the method including:
s202, acquiring a communication account database and communication association information of suspected harassment accounts in the communication account database;
s204, obtaining standard characteristic parameters according to the communication association information of the suspected harassment account;
specifically, the server obtains the communication account database through local collection, from other servers or from an operator; the communication account library comprises suspected harassment accounts with identification information of harassment communication accounts. The identification of the harassment communication account may be generated by operating a corresponding terminal by a corresponding communication receiver according to the judgment of the associated information (such as the presented account number or the communication information sent by the account) of the suspected harassment account when the suspected harassment account is previously used as a communication sender.
Further, the server acquires communication association information of the suspected harassment account; and obtaining standard characteristic parameters according to the communication correlation information of the suspected harassment account.
When a plurality of suspected harassment accounts are available, the method for acquiring the standard characteristic parameters may be as follows:
firstly, acquiring characteristic parameters corresponding to each suspected harassment account;
and averaging the characteristic parameters corresponding to each suspected harassment account to obtain the standard characteristic parameters.
In the process of obtaining the characteristic parameter corresponding to each suspected harassment account, the number of times of occurrence of the communication association information of the suspected harassment account in a preset time zone may be used; and when the communication associated information is multiple, performing weighting processing on the occurrence times of the multiple communication associated information, and further obtaining the characteristic information corresponding to the suspected harassment account.
In detail, the communication account library has a large number of communication accounts, which may be fixed-line numbers, mobile phone numbers, QQ numbers or micro-signal numbers; correspondingly, the communication information in this embodiment may be voice and/or text, where the voice further includes a landline telephone, a mobile phone, a QQ phone, a wechat voice, and the text includes a mobile phone short message, a QQ message, a wechat message, and the like. Moreover, the communication account is not limited to this, and may also be account information of other application programs that can be applied in the technical solution of this embodiment; correspondingly, the communication information in this embodiment may be adaptively adjusted according to different communication accounts.
S206, determining a target harassment account set in the communication account library; the target harassment account set comprises a set formed by first communication accounts meeting the standard characteristic parameters and a set formed by second communication accounts generated by the first communication accounts in an expansion mode; the second communication account number and the corresponding first communication account number have prefix number strings under the same preset number.
Specifically, after the server obtains the standard characteristic parameters, the server further determines communication association information corresponding to each communication account in the communication account library to determine whether the corresponding communication account is a harassing account, and then determines the set of the first communication account. Judging whether a communication account is a harassment account, and obtaining the characteristic parameters of the communication account according to the mode of obtaining the characteristic parameters of the suspected harassment account; and further comparing the characteristic parameters of the communication account with the standard characteristic parameters, and when the characteristic parameters of the communication account are greater than or equal to the standard characteristic parameters, considering the communication account as a harassment account.
And S208, when the current communication account is located in the target harassment account set, intercepting the communication information sent by the current communication account.
In this embodiment, the server determines the current communication account, and when the current communication account is the first communication account or the second communication account, the current communication account falls within the range of the target harassment account set; further, if the server receives the communication information sent by the current communication account, the server further intercepts the communication information sent by the current communication account and does not send the communication information sent by the current communication account to the opposite end of the current communication account. If the current communication account does not fall into the target harassment account set, the current communication account and the opposite terminal of the current communication account can normally communicate, communication associated information generated on the communication link is obtained in real time, and the current communication account and the corresponding communication associated information are further stored in the communication account library, so that the communication account library is enriched, and the accuracy of judging the harassment accounts in the later period is improved.
In the embodiment, a shared communication account database is utilized, and standard characteristic parameters are obtained according to comprehensive processing of communication association information of suspected harassment accounts in the communication account database; and further, according to the comparison of the standard characteristic parameters, whether the current communication account belongs to the first communication account in the target harassment account set can be accurately determined. In addition, the embodiment expands the first communication account to obtain the second communication account, so that the range of the target harassment account set is expanded, and the accuracy of judging the current communication account is further improved. In addition, the harassment account judgment is automatically and uniformly carried out, the trouble that the harassment account is added by the user through the terminal equipment is eliminated, the time and the energy of the user are saved, and the use experience of the user on the corresponding program is improved.
In a possible implementation manner, the step S206 of determining the target set of harassing accounts in the communication account library may include:
expanding the first communication account to obtain a set of second communication accounts;
the expanding the first communication account to obtain the set of the second communication accounts may include, as shown in fig. 3:
s402, acquiring each first communication account in the set of first communication accounts;
s404, expanding each first communication account to generate a second communication account subset corresponding to the first communication account;
s406, a union set is selected from all the second communication account subsets to obtain a set of the second communication accounts.
In this embodiment, each first communication account is expanded, and after the expansion, a second communication account subset corresponding to each first communication account is obtained. Further, all subsets of the second communication accounts are integrated, so as to obtain the set of the second communication accounts.
In a specific implementation manner, the step S404 of expanding each first communication account to generate a second communication account subset corresponding to the first communication account, as shown in fig. 4, may include:
s602, acquiring a target digit corresponding to the first communication account;
s604, generating a variable digital combination corresponding to the first communication account according to the target digit;
s606, obtaining a fixed prefix digit string corresponding to the first communication account through the complete digit string of the first communication account and the target digit number in the first communication account;
and S608, combining the fixed prefix number string and the variable number to obtain the second communication account subset.
In this embodiment, the target digit is a digit serving as a variable in the first communication account, and the target digit is located at the last of the first communication account. When the target digit is one digit, the target digit is located in the last digit of the first communication account; when the target digit is two digits, the target digit is located in the last two digits of the first communication account; and so on. Specifically, when the target digit number is one, 10 variable digit combinations generated by the target digit number include 0-9; when the target digit is two digits, the variable digit combination generated by the target digit comprises 100 digits from 00 to 99.
Further, in this embodiment, according to the complete character string of the first communication account and the target digit in the first communication account, the fixed prefix character string corresponding to the first communication account can be determined. For example, if the complete character string of the first communication account is known as 123456, the total number of digits of the first communication account can be obtained as six digits; wherein the target number of bits as a variable is known (e.g., two bits); the number of bits of the fixed prefix digit string can be found to be the first four bits, namely 1234.
Further, in this embodiment, a second communication account can be obtained by using one variable number in the combination of the fixed prefix number string and the variable number; correspondingly, in the case where the fixed prefix digits are combined with each variable digit in the variable digit combination, the second subset of communication accounts can be obtained. For example, when the target bit number is two bits, the variable number combination generated by the target bit number includes 100 in total from 00 to 99; when the complete character string of the first communication account is 123456, the obtained second communication account subset is {123400,123401,123402, … …, 123499}, and contains 100 second communication accounts.
In a detailed implementation manner, the obtaining, in step S606, a fixed prefix number string corresponding to the first communication account may include:
s802, obtaining a first result which is obtained by taking 10 as a base and taking the target digit in the first communication account number as an index;
s804, dividing the longest target digit string corresponding to the first communication account by the first result to obtain a second result; wherein the first bit of the longest target digit string is a non-zero value;
and S806, rounding down the second result to obtain the fixed prefix number string of the first communication account.
In this embodiment, the following formula may be used:
and obtaining the fixed prefix digit string. The phonenumber is a number string corresponding to the first communication account; MaskMode is a target digit (digit of a variable number) in the first communication account;
represents a rounded-down symbol; newprefix is a fixed prefix number string of the first communication account.
For example, if the complete character string of the first communication account is 123456, the target digit is two digits; then phonenumber/(10)Maskmode) 1234.56 can be obtained; further, integer 1234 may be obtained from rounding down; and then it is determined that newprefix corresponding to the first communication account 123456 is 1234.
In this embodiment, the first digit of the longest target number string corresponding to the first communication account used in the present embodiment is a nonzero value, so as to avoid that the longest target number string is an invalid dividend in the process of obtaining the first result.
Specifically, in this embodiment, the original first communication account may be updated, so that the first digit of the first communication account obtained by the last update is a nonzero value; in detail:
acquiring a first digit of the first communication account;
deleting the first digit to update the first communication account when the first digit is 0;
and sequentially carrying out the same treatment on the first digits of the updated first communication account according to the method for updating the first communication account until the first digit of the obtained first communication account is not 0.
The first digit of the area code in the landline number is generally 0, such as 051212345678, and the operation can be performed in the above manner to obtain 51212345678, so that the updated first communication account is a valid dividend.
It should be noted that, in the process of updating the first communication account, it is necessary to record the number of deleted 0, and add the deleted 0 to the original deleted position when constructing the second communication account. Correspondingly, in step S608, the second communication account subset is obtained by combining the fixed prefix number string and the variable number, specifically, the second communication account subset is obtained by combining the deleted 0 number, the fixed prefix number string and the variable number. For example, if the number of deleted 0 s is 1, the fixed prefix digit string is 512123456, and the variable digit combination includes 100 digits from 00 to 99, the obtained second communication account subset is {051212345600, 051212345601, 051212345602, … …, 051212345699 }.
It should be noted that the communication account in this embodiment is a pure digital account. If the original first communication account number contains non-numeric symbols, such as 0512- "in 12345678, or (0512) ()" in 12345678, or other non-numeric symbols in the first communication account number; firstly, extracting a corresponding digit string from the communication account; then, the extracted pure numeric string of the first communication account is expanded by the second communication account; correspondingly, the expanded second communication account also belongs to the pure number string.
Further, the second communication account of each pure numeric string may be further expanded to obtain an account set corresponding to the second communication account and containing non-numeric symbols. For example, if the pure number string of the first communication account is 051212345678 and the target digit is two, the set of the expanded second communication accounts is {051212345600, 051212345601, … …, 051212345699}, and if the set is further expanded, 051212345601 can be further expanded to 0512 plus 12345600, (0512) 12345600; correspondingly, other 99 second communication accounts can be correspondingly expanded; therefore, the set of the second communication account obtained by the expansion again can cover more abundant account types, and the judgment result of the server on the current communication account is more accurate.
In a specific embodiment, the obtaining, in step S608, the second subset of communication accounts may include:
s1002, multiplying the fixed prefix digit string with the first result to obtain a third result;
s1004, summing the third result and the variable numbers in the variable number combination to generate a second communication account;
and S1006, forming the second communication account subset by the generated second communication accounts.
In this embodiment, the following formula can be used:
obtaining a set of second communication accounts; wherein phonelist represents the set of second communication account numbers, A ═ 0,1,2, … …, 10Maskmode-1}。
For example, the complete character string of the first communication account number is 123456; the target digit is two; newprefix obtained according to the above example was 1234; where a ranges from 00 to 99; then 10MaskmodeNewprefix + a in the range of 123400-123499; further, the method can be used for preparing a novel materialTo ground through
123400,123401,123402 … … 123499 are merged to obtain a second subset of communication accounts {123400,123401,123402, … …, 123499} corresponding to 123456.
According to the embodiment, the set of the second communication account numbers can be quickly obtained through a specific calculation method; therefore, the judgment efficiency of the current communication account is improved. According to the embodiment, the first communication account can be expanded to obtain the set of the second communication accounts, and each second communication account in the subset of the second communication accounts can be further expanded again, so that the range of the target harassment account set is expanded again, and the accuracy of judging the current communication account is improved.
In practical application, a station telephone configured for internal employees by a sales-type enterprise is generally a plurality of extension numbers under the same main number, the last digits of the extension numbers are different, or the last two digits of the extension numbers are different, and the last three digits or four digits of the extension numbers can be different under the condition of a large number of extension numbers; in actual work, mobile phone numbers are configured for employees in an enterprise, and adjacent n mobile phone numbers are generally bought from an operator and are sequentially distributed to the employees for use; the QQ numbers applied by the enterprise for the employees can be sequentially ordered numbers or applied according to sequentially ordered mobile phone numbers; the micro-signal codes applied by the enterprise for the employees can be sequentially ordered numbers or applied according to the sequentially ordered mobile phone numbers; and so on. In this specification, by expanding the first communication account into the second communication account, the situation that the second communication account associated with the first communication account as a harassing account may also be a harassing account can be considered as much as possible, so that the accuracy of determining the current communication account is improved.
In a possible embodiment, the method further comprises: updating the target harassment account set;
updating the target harassment account set, including:
sa., acquiring communication association information of the second communication account;
sb., when the characteristic parameters obtained from the communication association information of the second communication account do not meet the standard characteristic parameters, deleting the second communication account from the target harassment account set;
sc., updating the target harassment account set after the second communication account is deleted into a new target harassment account set.
In order to avoid the situation that the second communication account entered into the target harassment account set is misjudged, in this embodiment, after the corresponding second communication account is obtained by extension, the communication association information of the second communication account is collected and the corresponding characteristic parameter is obtained by calculation, and the characteristic parameter of the second communication account is further judged. Specifically, if the characteristic parameter of the second communication account obtained through calculation meets (is greater than or equal to) the standard characteristic parameter, the second communication account can be considered as a harassing account; when the characteristic parameters of the second communication account obtained through calculation do not meet the standard characteristic parameters, the second communication account can be considered as a non-harassing account, at this time, the second communication account can be deleted from the corresponding second communication account subset, and the target harassing account set is further updated.
In the embodiment, the second communication account is judged, the second communication account which belongs to the misjudged harassment account is deleted, and the target harassment account set is further updated; therefore, when the current communication account is judged, the processing load of the server can be reduced, and the judgment efficiency of the current communication account can be improved.
Specifically, the communication association information of the communication account may include at least any one of the following communication events:
the access waiting action of the communication account is finished within a first preset time length,
The access waiting action of the communication account is finished within a second preset time length,
The time length for acquiring continuous communication information after the communication account is firstly connected reaches a third preset time length,
And the communication interaction data generated after the communication account is connected is hit by a preset interaction data set.
Next, when the communication account is a mobile phone number, each communication event is explained:
an event that the access waiting action of the communication account is ended within a first preset time duration can be understood as follows: an event that a sender closes a dialed call service within a first preset time length; for example, in the case where the sender places a call to the receiver and the call service is continued for only 2 seconds, the sender disconnects the call service. In a practical scenario, this is the case when many nuisance calls occur.
The event that the access waiting action of the communication account is ended within the second preset time duration can be understood as follows: the receiver closes the received call service within a second preset time; for example, in the case where the sender places a call to the recipient and the recipient disconnects the call service in the case where the call service lasts only 2 s. In an actual scene, a receiver can basically judge that the receiver belongs to a particularly obvious harassing call by identifying the telephone number displayed on the terminal equipment; this is the case for this event.
The event that the duration for acquiring continuous communication information after the communication account is first connected reaches a third preset duration can be understood as follows: after establishing a communication link with a receiver, a sender continuously sends voice information to the receiver; for example, immediately after the telephone is switched on, the sender continuously speaks to the receiver for more than 5s, which is likely to be the case that the salesperson is marketing a product; therefore, the time length for acquiring continuous communication information after the communication account is first connected to the third preset time length can be used as a communication event.
The communication interaction data generated after the communication account is connected is hit by the preset interaction data set, which can be understood as follows: after establishing a communication link with a receiver, a sender acquires call interaction data of the sender and the receiver in the call process in real time, and performs voice analysis and semantic analysis on the call interaction data to further obtain a voice analysis result and a semantic analysis result. Further, if the voice analysis result and/or the semantic analysis result is hit by a preset interactive data set, the communication account may be considered as a harassment account. The voice analysis result is, for example, the receiving party has a bad voice, or a voice with anger, or a voice obviously belonging to the user of the sending party. The semantic analysis result is, for example, an expression that the receiving party includes negative playback meaning such as uninteresting, not intended, not required, and the like in the call process.
In this embodiment, different communication events may be considered according to different communication information and different application programs used. For example, when the communication information is a mobile phone short message, the semantic analysis in the call interaction data is mainly considered at this time.
Correspondingly, in a detailed implementation manner, the obtaining of the standard characteristic parameter according to the communication association information of the suspected harassment account in step S204 may include:
s1002, acquiring a preset time section;
s1004, acquiring the occurrence frequency of each communication event in the preset time section;
and S1006, performing weighting processing on the frequency of the acquired communication events in the preset time zone to obtain the standard characteristic parameters.
In this embodiment, it may be considered that communication interaction data generated after a communication account is connected is divided into two parts, namely voice analysis data and semantic analysis data, to be considered respectively; then correspondingly, the following formula three can be followed:
and obtaining the standard characteristic parameters.
The standard parameter is an identifier of a standard parameter, and the ActiveHandg indicates that the access waiting action of the communication account is ended within a first preset time length; PasiveHang represents an event that the access waiting action of the communication account is ended within a second preset time length; the SingleTalk represents an event that the time length for acquiring continuous communication information after the communication account is firstly connected reaches a third preset time length; VoiceAnally represents an event that a voice analysis result in communication interaction data generated after a communication account is connected is hit by a preset interaction data set; textanalyze represents that a semantic analysis result in communication interaction data generated after the communication account is switched on is hit by a preset interaction data set. Wherein the weight ω is0、ω1、ω2、ω3、ω4Satisfy omega0+ω1+ω2+ω3+ω41, the event can be set according to the importance of the event which the user wants to refer to; such as omega0＝0.1、ω1＝0.2、ω2＝0.3、ω3＝0.2、ω40.2, or is, ω0＝0.2、ω1＝0.2、ω2＝0.2、ω3＝0.2、ω40.2, etc.
Furthermore, the times of each communication event are counted in a preset time section, and weighting processing is carried out to obtain standard characteristic parameters. In order to facilitate rapid comparison and judgment of the result of the standard characteristic parameter, the embodiment may further perform normalization processing on the obtained standard characteristic parameter (Z is a normalization factor), for example, according to a formula four:
taking the result after the normalization processing as a final standard characteristic parameter; wherein the range of the standard characteristic parameters obtained by normalization processing is 0-1.
It should be noted that the communication events considered in this embodiment are not limited to the above-mentioned events, and the duration of the communication account after being connected may also be less than a fourth preset duration, and the like; for example, after the receiver connects the incoming call of the sender, the receiver can determine whether the account of the receiver is a harassing account according to a short expression of the sender after the user is connected for the first time, and then hang up the call under the condition that the connection duration is short (for example, 0.5 s). In practical situations, this is also the case when many nuisance calls occur. The communication event can also be an event that a receiver user already makes harassment account marks on a certain sender account, and the like.
It should be noted that the preset parameters of the first preset duration, the second preset duration, the third preset duration, the fourth preset duration, the preset time zone and the like related to this embodiment are not limited to a specific value, and can be flexibly set according to the requirements of the user.
In order to further avoid the occurrence of the false interception condition, further determination may be made according to information replied by the opposite terminal of the current communication account, specifically:
after the server judges that the current communication account belongs to the target harassment account set, the server firstly sends account association information of the current communication account to an opposite terminal of the current communication account in a form of short messages; if the agreement request information replied by the opposite terminal is acquired, the server adjusts the priority of the agreement request information to be the highest priority, and sends the communication information sent by the current communication account to the opposite terminal; and deleting the current communication account from the target harassment account set or further adding the current communication account into a white list. The consent request message may be understood as a message that the communication message of the current communication account is granted.
In order to avoid harassment of the user serving as a harassment account to other users as far as possible in the early stage; prevention or prevention in advance can be carried out by means of fee pledge and fee deduction, in particular:
in the embodiment, each communication account is associated with one pledge account; if the current communication account number has the communication requirement with other communication account numbers, the amount of money in the pledge account related to the current communication account number is frozen. After the communication interaction process established between the current communication account and the opposite terminal is finished, if the opposite terminal user marks that the communication process is harassing communication or determines that the communication process is harassing communication by judging the communication interaction content, the server deducts the pledge amount in the account associated with the current communication account according to the preset number. Otherwise, the amount in the pledge account is thawed and returned. As shown in fig. 5, an interface schematic diagram of a receiver user marking a sender account as a harassment account after a call is ended is shown.
In the data analysis process in this embodiment, techniques in the aspect of machine learning, such as speech-to-text, emotion analysis of speech, emotion analysis of text, and the like, may be utilized, and specifically, key steps of word segmentation, feature extraction, feature selection, training of a classification model, and the like may be included; and abundant communication accounts and corresponding communication interaction data can be collected to continuously optimize model output, so that a better effect is achieved.
Fig. 6 shows a flow chart of specific communication information processing, which includes method steps of constructing a target harassing account set and judging whether a current communication user is a harassing account when communication information sent by a current communication account is acquired.
In the embodiment, a plurality of communication events are comprehensively considered, so that the standard characteristic parameters obtained by calculation have higher accuracy; correspondingly, the accuracy of the first communication account and the second communication account is improved, and the judgment accuracy of the current communication account is further improved.
The embodiment of the specification provides a communication information processing method, and specifically, the method comprises the following steps:
when a first account of a first terminal sends communication information to a second account of a second terminal, a server acquires the communication information and judges whether the first account is a harassment account;
the process of judging whether the first account is a harassing account by the server comprises the following steps:
the server acquires a communication account database and communication association information of suspected harassment accounts in the communication account database;
the server obtains standard characteristic parameters according to the communication association information of the suspected harassment account;
the server determines a target harassment account set in the communication account library; the target harassment account set comprises a set formed by first communication accounts meeting the standard characteristic parameters and a set formed by second communication accounts generated by the first communication accounts in an expansion mode; the second communication account number and the corresponding first communication account number have prefix number strings under the same preset number;
when the first account is located in the target harassment account set, the first account is a harassment account;
the server judges whether a second account of the second terminal has an associated disturbance intercepting request; and when the server acquires the disturbance intercepting request, the server intercepts the communication information sent by the first account.
It should be noted that the harassment interception request in this embodiment may be generated by the user of the second terminal based on the interface operation of the second terminal device; fig. 7 is an interface schematic diagram illustrating that a user of the second terminal starts a button for intercepting a crank call on an interface of the terminal device; the button for intercepting the crank calls can uniformly and automatically intercept all crank calls, and can be further subdivided into a fraud call in the crank calls, an advertising promotion call in the crank calls, a house property intermediary call in the crank calls and the like; and also to be able to select or set the threshold value of the number of intercepted phones by itself (e.g. 40 times).
It should be noted that details in this embodiment may refer to the above method embodiment, and are not described herein again.
An embodiment of the present specification provides a communication information processing apparatus, as shown in fig. 8, the apparatus including:
a communication association information acquisition module 202, configured to acquire a communication account library and communication association information of suspected harassment accounts in the communication account library;
a standard characteristic parameter obtaining module 204, configured to obtain a standard characteristic parameter according to the communication association information of the suspected harassment account;
a harassment account set determination module 206, configured to determine a target harassment account set in the communication account library; the target harassment account set comprises a set formed by first communication accounts meeting the standard characteristic parameters and a set formed by second communication accounts generated by the first communication accounts in an expansion mode; the second communication account number and the corresponding first communication account number have prefix number strings under the same preset number;
and the communication information intercepting module 208 is configured to intercept communication information sent by the current communication account when the current communication account is located in the target harassment account set.
In a possible implementation manner, the harassment account set determination module may include:
an expansion unit, configured to expand the first communication account to obtain a set of the second communication accounts;
wherein, the extension unit may include:
a first communication account acquisition unit, configured to acquire each first communication account in the set of first communication accounts;
a second communication account subset generating unit, configured to expand each first communication account to generate a second communication account subset corresponding to the first communication account;
and the second account set obtaining unit is used for obtaining a union set of all the second communication account subsets to obtain the second communication account set.
In a possible implementation manner, the second communication account subset generating unit may include:
a target digit acquiring subunit, configured to acquire a target digit corresponding to the first communication account;
a variable digital combination generating subunit, configured to generate a variable digital combination corresponding to the first communication account according to the target digit;
the fixed prefix number string obtaining subunit is used for obtaining a fixed prefix number string corresponding to the first communication account number through the complete number string of the first communication account number and the target digit number in the first communication account number;
and the subset obtaining subunit is used for obtaining the second communication account subset by combining the fixed prefix number string and the variable number.
In one specific embodiment, the fixed prefix number string deriving subunit may include:
a first result obtaining subunit, configured to obtain a first result with base 10 and a target digit in the first communication account as an index;
a second result obtaining subunit, configured to divide the longest target digit string corresponding to the first communication account by the first result to obtain a second result; the head of the longest target digit string is a non-zero value;
and the prefix number string obtaining subunit is used for rounding the second result downwards to obtain the fixed prefix number string of the first communication account.
In a specific embodiment, the subset obtaining sub-unit may include:
a third result obtaining subunit, configured to multiply the fixed prefix number string with the first result to obtain a third result;
the second communication account generation subunit is configured to sum the third result with the variable numbers in the variable number combination to generate a second communication account;
and the subset forming subunit is used for forming the second communication account subset by the generated second communication accounts.
In a possible embodiment, the method may further include: the set updating module is used for updating the target harassment account set;
wherein the set update module comprises:
a related information acquiring unit, configured to acquire communication related information of the second communication account;
a deleting unit, configured to delete the second communication account from the target harassment account set when a feature parameter obtained from the communication association information of the second communication account does not satisfy the standard feature parameter;
and the updating unit is used for updating the target harassment account set after the second communication account is deleted into a new target harassment account set.
In a detailed embodiment, the communication association information of the communication account at least includes any one of the following communication events:
the access waiting action of the communication account is finished within a first preset time length,
The access waiting action of the communication account is finished within a second preset time length,
The time length for acquiring continuous communication information after the communication account is firstly connected reaches a third preset time length,
And the communication interaction data generated after the communication account is connected is hit by a preset interaction data set.
In a specific embodiment, the standard feature parameter obtaining module includes:
a time zone acquisition unit for acquiring a preset time zone;
the number obtaining unit is used for obtaining the number of times of each communication event occurring in the preset time section;
and the standard characteristic parameter obtaining unit is used for weighting the times of the obtained communication events in the preset time section to obtain the standard characteristic parameters.
It should be noted that the device embodiments and the method embodiments have the same inventive concept, and specific details are not described herein again.
The present specification provides an apparatus including a processor and a memory, where at least one instruction, at least one program, a code set, or a set of instructions is stored in the memory, and the at least one instruction, the at least one program, the code set, or the set of instructions is loaded and executed by the processor to implement the communication information processing method according to the foregoing embodiments.
Please refer to fig. 9, which shows a schematic structural diagram of a server device provided in an embodiment of the present specification. The server is used for implementing the communication information processing method provided in the above embodiment. Specifically, the method comprises the following steps:
the server 2000 includes a Central Processing Unit (CPU)2001, a system memory 2004 including a Random Access Memory (RAM)2002 and a Read Only Memory (ROM)2003, and a system bus 2005 connecting the system memory 2004 and the central processing unit 2001. The server 2000 also includes a basic input/output system (I/O system) 2006 to facilitate transfer of information between devices within the computer, and a mass storage device 2007 to store an operating system 2013, application programs 2014, and other program modules 2015.
The basic input/output system 2006 includes a display 2008 for displaying information and an input device 2009 such as a mouse, keyboard, etc. for a user to input information. Wherein the display 2008 and the input devices 2009 are coupled to the central processing unit 2001 through an input-output controller 2010 coupled to the system bus 2005. The basic input/output system 2006 may also include an input/output controller 2010 for receiving and processing input from a number of other devices, such as a keyboard, mouse, or electronic stylus. Similarly, the input-output controller 2010 also provides output to a display screen, a printer, or other type of output device.
The mass storage device 2007 is connected to the central processing unit 2001 through a mass storage controller (not shown) connected to the system bus 2005. The mass storage device 2007 and its associated computer-readable media provide non-volatile storage for the server 2000. That is, the mass storage device 2007 may include a computer-readable medium (not shown) such as a hard disk or CD-ROM drive.
Without loss of generality, the computer-readable media may comprise computer storage media and communication media. Computer storage media includes volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data. Computer storage media includes RAM, ROM, EPROM, EEPROM, flash memory or other solid state memory technology, CD-ROM, DVD, or other optical storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices. Of course, those skilled in the art will appreciate that the computer storage media is not limited to the foregoing. The system memory 2004 and mass storage device 2007 described above may be collectively referred to as memory.
The server 2000 may also operate as a remote computer connected to a network via a network, such as the internet, according to various embodiments of the present invention. That is, the server 2000 may be connected to the network 2012 through a network interface unit 2011 that is coupled to the system bus 2005, or the network interface unit 2011 may be utilized to connect to other types of networks or remote computer systems (not shown).
The memory also includes one or more programs stored in the memory and configured to be executed by one or more processors; the one or more programs include instructions for performing the method of the backend server side.
Embodiments of the present invention also provide a computer storage medium, which may be disposed in a client to store at least one instruction, at least one program, a code set, or a set of instructions related to implementing a communication information processing method in the method embodiments, where the at least one instruction, the at least one program, the code set, or the set of instructions are loaded and executed by the processor to implement the communication information processing method provided in the method embodiments.
Optionally, in this embodiment, the storage medium may be located in at least one network device of a plurality of network devices of a computer network. Optionally, in this embodiment, the storage medium may include, but is not limited to: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic or optical disk, and other various media capable of storing program codes.
It should be noted that: the sequence of the embodiments in this specification is merely for description, and does not represent the advantages or disadvantages of the embodiments. And specific embodiments thereof have been described above. Other embodiments are within the scope of the following claims. In some cases, the acts or steps loaded in the claims may be performed in a different order than in the embodiments and still achieve desirable results. In addition, the processes depicted in the accompanying figures do not necessarily require the particular order shown, or sequential order, to achieve desirable results. In some embodiments, multitasking and parallel processing may also be possible or may be advantageous.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, as for the device and server embodiments, since they are substantially similar to the method embodiments, the description is simple, and the relevant points can be referred to the partial description of the method embodiments.
It will be understood by those skilled in the art that all or part of the steps for implementing the above embodiments may be implemented by hardware, or may be implemented by a program instructing relevant hardware, where the program may be stored in a computer-readable storage medium, and the above-mentioned storage medium may be a read-only memory, a magnetic disk or an optical disk, etc.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents, improvements and the like that fall within the spirit and principle of the present invention are intended to be included therein.
Claims (9)
1. A method for processing communication information, the method comprising:
acquiring a communication account database and communication association information of suspected harassment accounts in the communication account database;
obtaining standard characteristic parameters according to the communication correlation information of the suspected harassment account;
determining a target harassment account set in the communication account library; the target harassment account set comprises a set formed by first communication accounts meeting the standard characteristic parameters and a set formed by second communication accounts generated by the first communication accounts in an expansion mode; the second communication account number and the corresponding first communication account number have prefix number strings under the same preset number;
acquiring communication association information of the second communication account;
deleting the second communication account from the target harassment account set when the characteristic parameters obtained from the communication association information of the second communication account do not meet the standard characteristic parameters;
updating the target harassment account set after the second communication account is deleted into a new target harassment account set;
and when the current communication account is positioned in the target harassment account set, intercepting communication information sent by the current communication account.
2. The communication information processing method according to claim 1, wherein the determining a target harassment account set in the communication account library includes:
expanding the first communication account to obtain a set of second communication accounts;
wherein the expanding the first communication account to obtain the set of the second communication account includes:
acquiring each first communication account in the set of first communication accounts;
expanding each first communication account to generate a second communication account subset corresponding to the first communication account;
and taking a union set of all the second communication account subsets to obtain a set of the second communication accounts.
3. The method according to claim 2, wherein the expanding each first communication account to generate a second subset of communication accounts corresponding to the first communication account comprises:
acquiring a target digit corresponding to the first communication account;
generating a variable digital combination corresponding to the first communication account according to the target digit;
obtaining a fixed prefix digit string corresponding to the first communication account number through the complete digit string of the first communication account number and the target digit number in the first communication account number;
and combining the fixed prefix number string and the variable number to obtain the second communication account subset.
4. The communication information processing method according to claim 3, wherein the obtaining of the fixed prefix number string corresponding to the first communication account includes:
obtaining a first result which takes 10 as the base and takes the target digit in the first communication account number as an index;
dividing the longest target number string corresponding to the first communication account by the first result to obtain a second result; the head of the longest target digit string is a non-zero value;
and rounding the second result downwards to obtain the fixed prefix digit string of the first communication account.
5. The method of claim 4, wherein the obtaining the second subset of communication accounts comprises:
multiplying the fixed prefix digit string with the first result to obtain a third result;
summing the third result and the variable numbers in the variable number combination to generate a second communication account;
and forming the second communication account subset by the generated second communication accounts.
6. The communication information processing method according to claim 1, wherein the communication association information of the communication account includes at least any one of the following communication events:
the access waiting action of the communication account is finished within a first preset time length,
The access waiting action of the communication account is finished within a second preset time length,
The time length for acquiring continuous communication information after the communication account is firstly connected reaches a third preset time length,
And the communication interaction data generated after the communication account is connected is hit by a preset interaction data set.
7. The communication information processing method according to claim 6, wherein the obtaining of the standard characteristic parameter according to the communication association information of the suspected harassment account includes:
acquiring a preset time section;
acquiring the occurrence frequency of each communication event in the preset time section;
and weighting the times of the acquired communication events in the preset time section to obtain the standard characteristic parameters.
8. A communication information processing apparatus, characterized in that the apparatus comprises:
the communication associated information acquisition module is used for acquiring a communication account database and communication associated information of suspected harassment accounts in the communication account database;
a standard characteristic parameter obtaining module, configured to obtain a standard characteristic parameter according to the communication association information of the suspected harassment account;
the harassment account set determination module is used for determining a target harassment account set in the communication account library; the target harassment account set comprises a set formed by first communication accounts meeting the standard characteristic parameters and a set formed by second communication accounts generated by the first communication accounts in an expansion mode; the second communication account number and the corresponding first communication account number have prefix number strings under the same preset number; wherein, the target harassment account set can be updated, including:
acquiring communication association information of the second communication account;
deleting the second communication account from the target harassment account set when the characteristic parameters obtained from the communication association information of the second communication account do not meet the standard characteristic parameters;
updating the target harassment account set after the second communication account is deleted into a new target harassment account set;
and the communication information intercepting module is used for intercepting the communication information sent by the current communication account when the current communication account is positioned in the target harassment account set.
9. An apparatus comprising a processor and a memory, the memory having stored therein at least one instruction, at least one program, a set of codes, or a set of instructions, the at least one instruction, the at least one program, the set of codes, or the set of instructions being loaded and executed by the processor to implement the communication information processing method according to any one of claims 1 to 7.
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