CN109778490A - Diagnostic method for clothes treatment device - Google Patents
Diagnostic method for clothes treatment device Download PDFInfo
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- CN109778490A CN109778490A CN201711124873.3A CN201711124873A CN109778490A CN 109778490 A CN109778490 A CN 109778490A CN 201711124873 A CN201711124873 A CN 201711124873A CN 109778490 A CN109778490 A CN 109778490A
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Abstract
The present invention relates to clothes treatment device technical fields, specifically provide a kind of diagnostic method for clothes treatment device, it is intended to solve the problems, such as that existing diagnosis clothes treatment device takes a long time with the presence or absence of the method for failure, is unable to judge accurately failure cause.For this purpose, the diagnostic method starts simulation program the following steps are included: controlling clothes treatment device by mobile terminal；According to the analog result of clothes treatment device, judge whether clothes treatment device can operate normally.The present invention shortens the time whether test clothes treatment device can operate normally by the simulation program that mobile terminal controls, and then improves the working efficiency of after-sale service personnel, improves the usage experience of user.
Description
Technical field
The present invention relates to clothes treatment device technical fields, specifically provide a kind of diagnosis side for clothes treatment device
Method.
Background technique
With the progress of science and technology, people's lives level is higher and higher, and daily housework is gradual from manpower
Replaced machine.Clothes treatment device is brought greatly as household electrical appliance common in daily life to people's lives
Convenience.Clothes treatment device is classified according to mode of washing, can be roughly divided into rotary drum washing machine and roller washing machine.Mesh
Before, user needs after-sale service personnel to on-site install after buying washing machine, and debugs whether confirmation washing machine can normally be grasped
Make, however, after-sale service personnel need to run during debugging a complete washing procedure can accurate judgement wash
Clothing machine whether there is failure, and the diagnostic method time-consuming is more, greatly affected the working efficiency and use of after-sale service personnel
The usage experience at family；If in the event of failure, after-sale service personnel are unable to judge accurately out the reason of washing machine failure, unfavorable
In the maintenance of washing machine.
Wherein, the patent of invention of Publication No. CN106802617A has opened a kind of " method for diagnosing faults, dress of washing machine altogether
Set and big data platform ".Specifically, the method for diagnosing faults of the patent the following steps are included: by the ID of every washing machine and
Location information is stored in background server after being bound, every washing machine is by its state real-time report to background server；With
Laundry control APP is installed at family on its hand-held mobile terminal, and obtains set distance model from background server by laundry control APP
The ID and location information for the washing machine being in idle condition in enclosing, and reserve from the washing machine being in idle condition and wash accordingly
Clothing machine；Refresh the use data of the washing machine of reservation, and whether the washing machine for monitoring reservation breaks down, if so, to reservation
Washing machine carries out fault diagnosis and on-site maintenance；If not, refreshing the state of the washing machine of reservation after washing, and washing is tied
Beam prompting message is sent to laundry control APP.Although above-mentioned patent is disclosed is controlled by installing APP on mobile terminals
Simultaneously monitoring washer whether there is failure to washing machine in the process of running, but appointing during detecting failure is so to run
One complete washing procedure can accurate judgement washing machine whether there is failure, the time not only diagnosed is long, but also not
The reason of being out of order can be accurately judged, so that user or after-sale service personnel can not timely be handled failure, greatly
Ground affects the working efficiency of after-sale service personnel and the usage experience of user.
Based on above-mentioned status, how to improve diagnosis clothes treatment device whether there is the efficiency of failure, just becomes and needs to solve
Certainly the technical issues of.In consideration of it, the present invention is specifically proposed.
Summary of the invention
In order to solve the above problem in the prior art, whether there is in order to solve existing diagnosis clothes treatment device
The method of failure takes a long time, is unable to judge accurately the problem of the reason of failure, and the present invention provides one kind to be handled for clothing
The diagnostic method of equipment, the diagnostic method is the following steps are included: control clothes treatment device starting simulation journey by mobile terminal
Sequence；According to the analog result of clothes treatment device, judge whether clothes treatment device can operate normally.
In the optimal technical scheme of above-mentioned diagnostic method, " according to the analog result of clothes treatment device, judge at clothing
Reason equipment whether can operate normally " the step of further comprise: acquire the analog parameter of clothes treatment device；Judge the mould
Whether quasi- parameter is in parameter preset threshold interval；If analog parameter is in parameter preset threshold interval, determine
Clothes treatment device can operate normally.
In the optimal technical scheme of above-mentioned diagnostic method, " according to the analog result of clothes treatment device, judge at clothing
Reason equipment whether can operate normally " the step of further comprise: if analog parameter is not in parameter preset threshold range
When, then determining clothes treatment device, there are failure, diagnostic methods further include: determining clothes treatment device, there are the premises of failure
Under, judge whether failure can exclude.
In the optimal technical scheme of above-mentioned diagnostic method, the step of " judging whether failure can exclude ", is further wrapped
It includes: if failure can exclude, generating fault message corresponding with failure and solution party corresponding with fault message
Case.
In the optimal technical scheme of above-mentioned diagnostic method, the step of " judging whether failure can exclude ", is further wrapped
It includes: if failure cannot exclude, user and/or after-sale service personnel being reminded to replace accessory or replacement complete machine.
In the optimal technical scheme of above-mentioned diagnostic method, " if analog parameter is in parameter preset threshold interval
When, then determine that clothes treatment device can operate normally " the step of after, diagnostic method further include: take to user and/or after sale
Business personnel send prompt information, to prompt user and/or after-sale service personnel's clothes treatment device operational excellence.
In the optimal technical scheme of above-mentioned diagnostic method, when the runing time of simulation program is less than the operation of standardization program
Between.
In the optimal technical scheme of above-mentioned diagnostic method, clothes treatment device is washing machine, and simulation program includes following
In items at least one of: water inlet 10~50 seconds, washing 0.5~2 minute, rinsing 1 time, draining, dehydration 0.5~2 minute, drying
1~3 minute；And/or the runing time of simulation program was controlled between 6~10 minutes.
In the optimal technical scheme of above-mentioned diagnostic method, diagnostic method further include: when the simulation journey of clothes treatment device
After the completion of sort run, fault diagnosis report is generated.
In the optimal technical scheme of above-mentioned diagnostic method, " after the completion of the simulation program operation of clothes treatment device,
After the step of generation fault diagnosis report ", diagnostic method further include: simulation program is closed by mobile terminal.
It will be appreciated to those of skill in the art that passing through shifting in the optimal technical scheme of diagnostic method of the invention
Dynamic terminal control clothes treatment device starts simulation program；According to the analog result of clothes treatment device, judge that clothing processing is set
It is standby whether to operate normally.It needs to run a complete washing procedure with existing and can judge that washing machine whether there is
The technical solution of failure is compared, and the present invention is during program is simulated, will by acquiring the analog parameter of clothes treatment device
Analog parameter is compared with parameter preset threshold value, if analog parameter is in parameter preset threshold interval, is illustrated at clothing
Reason equipment can be operated normally there is no failure, and prompt user and/or after-sale service personnel's clothes treatment device operational excellence,
So that user and/or after-sale service personnel can understand the diagnostic result of clothes treatment device in time；If analog parameter is not located
In in parameter preset threshold range, illustrating clothes treatment device, there are failures to operate normally, and further judges failure
Whether can exclude, to provide optimal fault handling method for user, user and/or after-sale service personnel be adopted
With correct fault handling method in time by troubleshooting, moreover, the runing time of simulation program is less than preset time threshold, i.e.,
Simulation program can have clothes treatment device with the presence or absence of failure by Accurate Diagnosis in a relatively short period of time, with shorten user and/or
After-sale service personnel test the time whether clothes treatment device can operate normally, and can detect clothing in a relatively short period of time
Whether object processing equipment can operate normally, and then improve the working efficiency of after-sale service personnel, improve the use of user
Experience.
Further, in the optimal technical scheme of diagnostic method of the invention, " if analog parameter is not at default ginseng
When in number threshold range, then determining clothes treatment device, there are failure, diagnostic methods further include: deposits in judgement clothes treatment device
Under the premise of failure, judge whether failure can exclude " the step of further comprise: if failure can exclude, illustrate will
Washing machine can operate normally after troubleshooting, then generate corresponding with failure fault message and opposite with fault message
The solution answered enables user and/or after-sale service personnel by the solution in time by corresponding failure
It excludes, so that clothes treatment device can operate normally；If failure cannot exclude, illustrate that washing machine can not be transported normally
Row reminds user and/or after-sale service personnel to replace accessory or replacement complete machine, then so as to be diagnosed to be accurately and in time
The type of failure, and the solution to match with failure is provided, so that user and/or after-sale service personnel can pass through the solution
Certainly scheme is in time by corresponding troubleshooting, and then improves the usage experience of user.
Detailed description of the invention
Diagnostic method of the invention described with reference to the accompanying drawings and in conjunction with washing machine, in attached drawing:
Fig. 1 is the flow chart of diagnostic method of the invention；
Fig. 2 is a kind of flow chart of the diagnostic method of embodiment of the invention.
Specific embodiment
The preferred embodiment of the present invention described with reference to the accompanying drawings.It will be apparent to a skilled person that this
A little embodiments are used only for explaining technical principle of the invention, it is not intended that limit the scope of the invention.For example, although
The application is described in conjunction with washing machine, and still, technical solution of the present invention is not limited thereto, the diagnostic method is obviously
It can be applied to other clothes treatment devices, this change is without departing from the principle and scope of the present invention.
Taken a long time based on the existing diagnosis clothes treatment device proposed in background technique with the presence or absence of the method for failure,
The problem of the reason of being unable to judge accurately failure, the present invention provides a kind of diagnostic methods for clothes treatment device, it is intended to
Clothes treatment device is controlled by mobile terminal and starts simulation program, tests clothing to shorten user and/or after-sale service personnel
The time whether processing equipment can operate normally, and solution is provided according to the reason of failure, so as to user and/or after sale
Attendant can be by the solution in time by corresponding troubleshooting, and then improves the usage experience of user.
Referring to Fig. 1 and Fig. 2, Fig. 1 is the flow chart of diagnostic method of the invention；Fig. 2 is a kind of embodiment of the invention
The flow chart of diagnostic method.As shown in Figure 1, the present invention provides a kind of diagnostic method for washing machine, diagnostic method includes
Following steps: washing machine starting simulation program S1, is controlled by mobile terminal；S2, the analog result according to washing machine, judgement are washed
Whether clothing machine can operate normally.
Preferably, mobile terminal is equipped with application program for simulating the program of washing machine, for shorten user and/or
After-sale service personnel test the time whether washing machine can operate normally.Wherein, mobile terminal can be mobile phone, tablet computer
Which kind of Deng control equipment, no matter it is able to meet the purpose of remote control washing machine using control equipment；Using journey
Sequence is a kind of computer program, which is used to simulate the application program of the program of washing machine.
In a kind of preferable embodiment, in above-mentioned steps S2, " according to the analog result of washing machine, washing machine is judged
Whether can operate normally " the step of further comprise: S21, acquire washing machine analog parameter；S22, judge that analog parameter is
It is no to be in parameter preset threshold interval；If S23, analog parameter are in parameter preset threshold interval, determine to do washing
Machine can operate normally；If S24, analog parameter are not in parameter preset threshold range, determine that washing machine has event
Barrier, diagnostic method further include: in judgement washing machine, there are under the premise of failure, judge whether failure can exclude.Specifically,
Analog parameter is compared with parameter preset threshold value, when analog parameter is in parameter preset threshold interval, illustrates to do washing
Machine can be operated normally there is no failure, and prompt user and/or after-sale service personnel's washing machine operational excellence, so as to user
And/or after-sale service personnel can understand the diagnostic result of washing machine in time；When analog parameter is not at parameter preset threshold value model
When enclosing interior, illustrating washing machine, there are failures to operate normally, and further judges whether failure can exclude, to be use
Family provides optimal fault handling method, enables user and/or after-sale service personnel using correct fault handling method
In time by troubleshooting, to shorten user and/or after-sale service personnel test the time whether washing machine can operate normally, into
And the working efficiency of after-sale service personnel is improved, improve the usage experience of user.
In the above process, by the setting of parameter preset threshold value, it can tentatively provide whether washing machine can operate normally
Conclusion, enable washing machine quickly judge under different operating conditions washing machine with the presence or absence of failure, with meet user and/
Or after-sale service personnel judge the demand whether washing machine can operate normally in time, and then improve the usage experience of user.
Wherein, by inventor's repetition test, observation, analyze and compare, determine that parameter preset threshold value is user and/or after-sale service people
Member is when judging the optimal parameter whether washing machine can operate normally, and judges conclusion that whether washing machine can operate normally the most
Accurately, i.e., judge whether washing machine can operate normally, within the scope of optimal parameter to meet user and/or after-sale service personnel
The demand whether washing machine can operate normally is judged in time.In practical applications, the practical value of parameter preset threshold value is unlimited
The optimal parameter whether washing machine can operate normally is judged in user and/or after-sale service personnel, it can be by art technology
Personnel obtain according to experiment or experience.
Preferably, in above-mentioned steps S24, the step of " judging whether failure can exclude ", further comprises: if S241,
Failure can exclude, then generate fault message corresponding with failure and solution corresponding with fault message；S242,
If failure cannot exclude, user and/or after-sale service personnel is reminded to replace accessory or replacement complete machine.Specifically,
If failure can exclude, illustrate that washing machine after troubleshooting can be operated normally, then generates event corresponding with failure
Hinder information and solution corresponding with fault message, user and/or after-sale service personnel is enabled to pass through the solution
Scheme is in time by corresponding troubleshooting, so that washing machine can operate normally；If failure cannot exclude, say
Bright washing machine is unable to operate normally, then user and/or after-sale service personnel is reminded to replace accessory or replacement complete machine, so as to
It diagnoses out of order type accurately and in time, and the solution to match with failure is provided, take so as to user and/or after sale
Business personnel can be by the solution in time by corresponding troubleshooting, and then improves the work of after-sale service personnel
Efficiency improves the usage experience of user.
In the above process, whether the setting that whether can be excluded by failure, can further provide washing machine can be just
The conclusion often run enables washing machine quickly to judge to be out of order whether can exclude under different operating conditions, to meet use
Family and/or after-sale service personnel judge the demand that whether washing machine can operate normally after the troubleshooting by washing machine in time,
And then improve the usage experience of user.Wherein, the setting that whether failure can exclude can be according to practical situation neatly
Adjustment and setting, as long as whether meet can exclude the requirement whether determining washing machine can operate normally by failure.
For example, whether above-mentioned failure can exclude to can be the experiment that those skilled in the art obtain under specific operation according to experiment
Parameter, or the empirical parameter rule of thumb obtained, as long as meeting by whether failure can exclude determining judgement washing machine is
The no requirement that can be operated normally.
In a kind of preferable embodiment, in above-mentioned steps S23, " if analog parameter is in parameter preset threshold value
In section, then determine that washing machine can operate normally " the step of after, diagnostic method further include: S25, to user and/or after sale
Attendant sends prompt information, to prompt user and/or after-sale service personnel's washing machine operational excellence.Specifically, when sentencing
After determining washing machine and capable of operating normally, in order to which the failure for enabling user and/or after-sale service personnel to understand washing machine in time is examined
Break as a result, then prompt information is sent to user and/or after-sale service personnel, to notify user and/or after-sale service people in time
Any failure is not present in member's washing machine, can normally run.
In the above process, prompt information can be prompted user in the form of voice, light, picture, text etc. and/or be taken after sale
Business personnel's washing machine operational excellence.It will be appreciated to those of skill in the art that the mode of prompt information is not limited to above-mentioned form,
As long as user and/or after-sale service personnel's washing machine operational excellence can be prompted in time.
In a kind of preferable embodiment, diagnostic method further include: S3, completed when the simulation program of washing machine is run
Afterwards, fault diagnosis report is generated, mobile terminal is according to the analog parameter of each link of washing machine and the ratio of parameter preset threshold value
Relatively result complete diagnosis report, the diagnosis report show washing machine analog parameter, with the presence or absence of fault message and with therefore
Whether the corresponding solution of barrier information can operate normally, so as to user and/or after-sale service personnel can it is intuitive,
Clearly grasp the analog result of washing machine.
It should be further noted that in order to further shorten the time whether test washing machine can operate normally, it will
The runing time of simulation program is set as the runing time less than standardization program, i.e. simulation program can be quasi- in a relatively short period of time
Washing machine is really diagnosed to be with the presence or absence of failure, to shorten user and/or after-sale service personnel test washing machine whether can be normal
The time of operation, and then improve the usage experience of user.
Preferably, standardization program includes the journey of the cleaning clothing such as weighing, water inlet, washing, rinsing, draining, dehydration, drying
Sequence, the runing time of standardization program refer to runing time of the above procedure when running well, for example, in the prior art, by upper
Stating the time used in the normal flow of the program for washing of program composition is between 30 minutes to 150 minutes.
Preferably, the simulation program of washing machine includes at least one in the following or at least two: water inlet 10~50
Second washs 0.5~2 minute, rinses 1 time, draining, be dehydrated 0.5~2 minute, dry 1~3 minute, and the duration of above-mentioned items is small
It is 1 minute in the dehydration of the duration of corresponding standardization program, such as simulation program, the dehydration of standardization program is 3 minutes,
That is using any one of above-mentioned items or several, it will be able to realize and shorten whether test washing machine can normally be transported
It the capable time, can detect whether washing machine can operate normally in a relatively short period of time, and then improve after-sale service people
The working efficiency of member, improves the usage experience of user.
Specifically, the simulation program of washing machine is as follows:
Weighing: mobile terminal sends weighing instruction to washing machine, and washing machine measures clothes weight；
Water inlet: after the weighing completion status that the bottom plate that standby communication terminal gets washing machine reports, to washing machine send into
Water instruction, water intake valve of washing machine start to intake, and mobile terminal starts timing, it is preferable that water inlet 30 seconds；
Washing: after reaching flooding time, mobile terminal is sent to washing machine closes water inlet instruction and starts washing instruction, excellent
Selection of land is washed 1 minute；
Rinsing: mobile terminal sends rinsing instruction to washing machine, it is preferable that rinsing is primary；
Draining: after the completion of washing machine rinsing, control washing tube is drained；
Dehydration: after having drained, mobile terminal sends dehydration instruction to washing machine, it is preferable that dehydration 1 minute；
Drying: the washing machine for having drying function, after draining, mobile terminal sends drying to washing machine and refers to
It enables, it is preferable that drying 2 minutes；
Export diagnostic result: after drying or dehydration, each journey that mobile terminal is reported according to the bottom plate of washing machine
The analog parameter of sequence completes diagnosis report, so as to user and/or after-sale service personnel can intuitively, clearly grasp washing machine
Analog result.
As can be seen that by process groups such as weighing, water inlet, washing, rinsing, draining, dehydration, drying in compared with the existing technology
At program for washing normal flow used in the time be between 30 minutes to 150 minutes, when the operation of simulation program of the invention
Between be controlled between 6 minutes to 10 minutes, far smaller than operate normally the time used, and then shorten user and/or take after sale
Business personnel test the time whether washing machine can operate normally, and improve the working efficiency of after-sale service personnel, improve use
The usage experience at family.
In a kind of preferable embodiment, in above-mentioned steps S3, " after the completion of the simulation program operation of washing machine,
After the step of generation fault diagnosis report ", diagnostic method further include: simulation program S4, is closed by mobile terminal, is avoided
Washing machine is in emulation mode always, and washing machine is enabled normally to carry out the operation such as washing.
It is a kind of flow chart of the diagnostic method of embodiment of the invention referring to Fig. 2, Fig. 2.
As shown in Fig. 2, in a preferred embodiment, the entire flow of the diagnostic method of washing machine of the invention can
To be:
Washing machine, which is controlled, by mobile terminal starts simulation program → acquisition washing machine analog parameter → judgement simulation ginseng
Number whether in the parameter preset threshold interval → if analog parameter is when being not in parameter preset threshold range, judgement is washed
Whether failure can exclude clothing machine there are failure → judge → and if failure can exclude, generate failure corresponding with failure
Information and solution corresponding with fault message → generation fault diagnosis report → pass through mobile terminal close simulation journey
Sequence.
It will be appreciated to those of skill in the art that although only in conjunction with washing machine to diagnosis of the invention in the present embodiment
Method is described, but this elaboration is only exemplary, it will be appreciated to those of skill in the art that the diagnostic method
Also the diagnosis of shoe washing machine or the diagnosis of washing-drying integral machine or the diagnosis of dryer be can be applied to, it can be in diagnosis
Shorten user in the process and/or after-sale service personnel test the time whether washing machine can operate normally, and then improves use
The usage experience at family.
It should be noted that above-described embodiment is only to be used to illustrate this in a kind of preferable embodiment of the invention
The principle of inventive method, it is not intended that limit the scope of the invention, in practical applications, those skilled in the art can root
Above-mentioned function distribution is completed by different steps according to needs, i.e., is decomposed the step in the embodiment of the present invention or group again
It closes.For example, the step of above-described embodiment can be merged into a step, multiple sub-steps can also be further split into, with complete
At all or part of function described above.For the title of the step of involved in the embodiment of the present invention, it is used for the purpose of
Each step is distinguished, limitation of the present invention is not intended as.
So far, it has been combined preferred embodiment shown in the drawings and describes technical solution of the present invention, still, this field
Technical staff is it is easily understood that protection scope of the present invention is expressly not limited to these specific embodiments.Without departing from this
Under the premise of the principle of invention, those skilled in the art can make equivalent change or replacement to the relevant technologies feature, these
Technical solution after change or replacement will fall within the scope of protection of the present invention.
Claims (10)
1. a kind of diagnostic method for clothes treatment device, which is characterized in that the diagnostic method the following steps are included:
The clothes treatment device, which is controlled, by mobile terminal starts simulation program；
According to the analog result of the clothes treatment device, judge whether the clothes treatment device can operate normally.
2. diagnostic method according to claim 1, which is characterized in that " according to the analog result of the clothes treatment device,
Judge whether the clothes treatment device can operate normally " the step of further comprise:
Acquire the analog parameter of the clothes treatment device；
Judge whether the analog parameter is in parameter preset threshold interval；
If the analog parameter is in the parameter preset threshold interval, determine that the clothes treatment device can be normal
Operation.
3. diagnostic method according to claim 2, which is characterized in that " according to the analog result of the clothes treatment device,
Judge whether the clothes treatment device can operate normally " the step of further comprise:
If the analog parameter is not in the parameter preset threshold range, determine that the clothes treatment device has event
Barrier,
The diagnostic method further include: there are under the premise of failure, judge that the failure is determining the clothes treatment device
It is no to exclude.
4. diagnostic method according to claim 3, which is characterized in that the step of " judging whether the failure can exclude "
Further comprise:
If the failure can exclude, generate corresponding with failure fault message and with the fault message phase
Corresponding solution.
5. diagnostic method according to claim 4, which is characterized in that the step of " judging whether the failure can exclude "
Further comprise:
If the failure cannot exclude, user and/or after-sale service personnel is reminded to replace accessory or replacement complete machine.
6. diagnostic method according to claim 2, which is characterized in that " if the analog parameter is in described default
In parameter threshold section, then determine that the clothes treatment device can operate normally " the step of after, the diagnostic method also wraps
It includes:
Prompt information is sent to user and/or after-sale service personnel, to prompt at clothing described in user and/or after-sale service personnel
Manage equipment operational excellence.
7. diagnostic method according to any one of claim 1 to 6, which is characterized in that
The runing time of the simulation program is less than the runing time of standardization program.
8. diagnostic method according to claim 7, which is characterized in that the clothes treatment device is washing machine, the mould
Quasi- program includes at least one in the following: intaking 10~50 seconds, washs 0.5~2 minute, rinses 1 time, draining, is dehydrated
0.5~2 minute, drying 1~3 minute；And/or
The runing time of the simulation program was controlled between 6~10 minutes.
9. diagnostic method according to claim 1, which is characterized in that the diagnostic method further include:
After the completion of the simulation program operation of the clothes treatment device, fault diagnosis report is generated.
10. diagnostic method according to claim 9, which is characterized in that " when the simulation program of the clothes treatment device
After the completion of operation, generate fault diagnosis report " the step of after, the diagnostic method further include:
The simulation program is closed by the mobile terminal.
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| CN201711124873.3A CN109778490A (en) | 2017-11-14 | 2017-11-14 | Diagnostic method for clothes treatment device |
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| CN201711124873.3A CN109778490A (en) | 2017-11-14 | 2017-11-14 | Diagnostic method for clothes treatment device |
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| CN114059276A (en) * | 2020-08-07 | 2022-02-18 | 无锡小天鹅电器有限公司 | Control method of laundry treatment apparatus, and storage medium |
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Application publication date: 20190521 |