CN109756532A - For the response processing method and device of external staff - Google Patents
For the response processing method and device of external staff Download PDFInfo
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- CN109756532A CN109756532A CN201711065706.6A CN201711065706A CN109756532A CN 109756532 A CN109756532 A CN 109756532A CN 201711065706 A CN201711065706 A CN 201711065706A CN 109756532 A CN109756532 A CN 109756532A
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- user
- identification information
- physiological characteristic
- external staff
- visitor
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Abstract
This specification one or more embodiment provides a kind of response processing method and device for external staff, and this method may include: the physiological characteristic identification information of the user in the associated region for obtain group；When the physiological characteristic identification information of the user is matched with the physiological characteristic identification information of external staff, determine that the user belongs to external staff relevant to the group；Triggering is handled for the response of the user.
Description
Technical field
This specification one or more embodiment is related to communication technique field more particularly to a kind of sound for external staff
Answer processing method and processing device.
Background technique
In the related art, mobile group office platform is applied to enterprise, educational institution, government more and more widely
The office process of all kinds of groups such as organ can not only promote the communication efficiency between user, reduce and link up cost, and can
Effectively promote the event handling efficiency and office efficiency of user.
Summary of the invention
In view of this, this specification one or more embodiment provide a kind of response processing method for external staff and
Device.
To achieve the above object, it is as follows to provide technical solution for this specification one or more embodiment:
According to this specification one or more embodiment in a first aspect, proposing at a kind of response for external staff
Reason method, comprising:
Obtain the physiological characteristic identification information of the user in the associated region of group；
When the physiological characteristic identification information of the user is matched with the physiological characteristic identification information of external staff, institute is determined
It states user and belongs to external staff relevant to the group；
Triggering is handled for the response of the user.
According to the second aspect of this specification one or more embodiment, propose at a kind of response for external staff
Manage device, comprising:
Acquiring unit obtains the physiological characteristic identification information of the user in the associated region of group；
Determination unit, when the physiological characteristic identification information of the user is matched with the physiological characteristic identification information of external staff
When, determine that the user belongs to external staff relevant to the group；
Trigger unit, triggering are handled for the response of the user.
Detailed description of the invention
Fig. 1 is a kind of configuration diagram for response processing system for external staff that an exemplary embodiment provides.
Fig. 2 is a kind of flow chart for response processing method for external staff that an exemplary embodiment provides.
Fig. 3 is a kind of schematic diagram for identification scene that an exemplary embodiment provides.
Fig. 4 is a kind of schematic diagram of the display interface for identification apparatus that an exemplary embodiment provides.
Fig. 5 is the schematic diagram that a kind of couple of external staff that an exemplary embodiment provides implements behavioral guidance.
Fig. 6 is another schematic diagram for implementing behavioral guidance to external staff that an exemplary embodiment provides.
Fig. 7 is the schematic diagram that a kind of internally employee that an exemplary embodiment provides sends reminder message.
Fig. 8 is the structural schematic diagram for a kind of electronic equipment that an exemplary embodiment provides.
Fig. 9 is a kind of block diagram for response processing unit for external staff that an exemplary embodiment provides.
Specific embodiment
Example embodiments are described in detail here, and the example is illustrated in the accompanying drawings.Following description is related to
When attached drawing, unless otherwise indicated, the same numbers in different drawings indicate the same or similar elements.Following exemplary embodiment
Described in embodiment do not represent all embodiments consistent with this specification one or more embodiment.Phase
Instead, they are only some aspects phases with the one or more embodiments of as detailed in the attached claim, this specification
The example of consistent device and method.
It should be understood that the sequence that might not show and describe according to this specification in other embodiments executes
The step of correlation method.In some other embodiments, step included by method can than described in this specification more
It is more or less.In addition, single step described in this specification, may be broken down into other embodiments multiple steps into
Row description；And multiple steps described in this specification, it may also be merged into single step progress in other embodiments
Description.
Fig. 1 is a kind of configuration diagram for response processing system for external staff that an exemplary embodiment provides.
As shown in Figure 1, the system may include server 11, network 12, identification apparatus 13.
Server 11 can be able to be mainframe cluster for the physical server comprising a unique host or the server 11
The virtual server of carrying.In the process of running, server 11 can run the program of the server side of a certain application, to realize
The related service function of the application, for example when the program of the server 11 operation mobile group office platform, may be implemented
For the server-side of the mobile group office platform.
In the present embodiment, communication function not only may be implemented in mobile group office platform, be also used as it is many its
The integrated function platform of his function, for example, for examination & approval event (such as ask for leave, office articles claim, finance examination & approval event),
The processing of the groups such as attendance event, task events, log event internal event, groups' external event such as make a reservation, purchase for another example
Processing, this specification one or more embodiment limited not to this.
More specifically, mobile group office platform can be carried on instant messaging application in the related technology, such as
Enterprise instant communication (Enterprise Instant Messaging, EIM) application, such as Skype For
Microsoft Deng.Certainly, instant communication function is only mobile group office platform
One of communication function of support, the mobile group office platform can also realize more such as above-mentioned other functions, herein
It repeats no more.
Identification apparatus 13 can be the electronic equipment for being exclusively used in realizing identity recognition function；Alternatively, identification is set
Standby 13 can be to have both the multi-function electronic device of identity recognition function, such as tablet device, wearable device (such as intelligent glasses
Deng) etc., this specification one or more embodiment is limited not to this.Identification apparatus 13 can be to be exclusively used in realizing
To the identity recognition function of the external staff of group；Alternatively, identification apparatus 13 can be to have both the inside realized to group
The identity recognition function of personnel and external staff, this specification one or more embodiment are limited not to this.It is running
In the process, which can run the program of the client-side of a certain application, to realize the related industry of the application
Business function, for example when the program of electronic equipment operation mobile group office platform, can be implemented as the mobile group
The client of office platform.
It is noted that the application program of the client of mobile group office platform can be pre- installed appropriately identity
It identifies in equipment 13, the client is allowed to be activated and run on the identification apparatus 13；Certainly, when using such as
When online " client " of HTML5 technology, without installing corresponding application program on identification apparatus 13, it can be obtained simultaneously
Run the client.
And the network 12 for being interacted between identification apparatus 13 and server 11, it may include a plurality of types of
Wired or wireless network.In one embodiment, which may include Public Switched Telephone Network (Public Switched
Telephone Network, PSTN) and internet.
In one embodiment, the client run on identification apparatus 13 can be with the server-side that runs on server 11
Cooperated, to realize the response processing scheme for external staff of this specification jointly.For example, by identification apparatus 13
The characteristic informations such as face, fingerprint, iris, the gait of client acquisition user of upper operation, and this feature information is uploaded to clothes
The server-side run on business device 11 carries out identification according to this feature information by the server 11.
In one embodiment, the client run on identification apparatus 13 can independently realize that being directed to for this specification is outer
The response processing scheme of portion personnel.For example, by run on identification apparatus 13 the client acquisition face of user, fingerprint,
The characteristic informations such as iris, gait, and recognition of face is carried out according to this feature information.
Fig. 2 is a kind of flow chart for response processing method for external staff that an exemplary embodiment provides.Such as Fig. 2
Shown, this method can be applied to server-side side apparatus (such as server 11 shown in FIG. 1) or client-side device and (such as scheme
Identification apparatus 13 shown in 1), it may comprise steps of:
Step 202, the physiological characteristic identification information of the user in the associated region of group is obtained.
In one embodiment, when the present embodiment is applied to server-side side apparatus, which can receive visitor
Family end side equipment upload, by the collected physiological characteristic facility information of the client-side device；When the present embodiment is applied to visitor
When the equipment of family end side, which can actively acquire the physiological characteristic identification information of user.
In one embodiment, client-side device has certain scanning range, can be real to the user in the scanning range
Apply the acquisition operation of physiological characteristic identification information.By the way that the scanning range of client-side device to be covered to the associated region of group,
The client-side device can be made to implement the acquisition operation of physiological characteristic identification information for the user in the associated region of the group.
In one embodiment, the associated region of group may include the group foreground region or the associated region are also
It may include any other region of group, this specification is limited not to this.
In one embodiment, physiological characteristic identification information may include at least one of: face information, finger print information,
Iris information, gait information etc., or the physiological characteristic identification information of any other type can also be used, this specification is not
This is limited.
Step 204, when the physiological characteristic identification information of the user is matched with the physiological characteristic identification information of external staff
When, determine that the user belongs to external staff relevant to the group.
In one embodiment, by obtaining the physiological characteristic identification information of external staff, and it is acquired with step 202
To the physiological characteristic identification information of user be compared, that is, can determine whether the user is external staff relevant to group.
In one embodiment, the physiological characteristic identification information of external staff can be obtains in advance.In another embodiment
In, it can be asked in the physiological characteristic identification information for the internal members that the physiological characteristic identification information of user does not match group
Ask acquisition that may be matched with the physiological characteristic identification information of the external staff of the user, further to identify the identity letter of the user
Breath.In other embodiments, the physiological characteristic identification information of above-mentioned external staff, this theory can also be obtained under other opportunitys
Bright book is limited not to this.
In one embodiment, member of community belongs to the internal staff of group, and the personnel for being not belonging to group are external staff；
Wherein, when the physiological characteristic identification information of a certain external staff is matched with the physiological characteristic identification information of said external personnel,
The external staff is confirmed to be external staff relevant to the group, and be different from other external staff (other external staff's
Physiological characteristic identification information is different from the physiological characteristic identification information of said external personnel).
In one embodiment, visitor's reservation system of group can for external staff generate visitor's reservation information when,
It is required that obtaining the physiological characteristic identification information of the external staff；Correspondingly, above-mentioned by being associated with visitor's reservation system foundation
Server-side side apparatus or client-side device can obtain the physiological characteristic identification for having reserved visitor from visitor's reservation system
Information, using the physiological characteristic identification information as said external personnel.
For example, when above-mentioned server-side side apparatus or client-side device operation have mobile group office platform, the shifting
Dong Hua group office platform can be simultaneously comprising the response processing system and visitor's reservation system for external staff, the mobile
The docking between the two systems may be implemented in group's office platform, so that the server-side side apparatus or client-side device can be with
The physiological characteristic identification information of external staff is obtained from visitor's reservation system.Alternatively, mobile group office platform can be with
Visitor's reservation system outside docking, obtains the server-side side apparatus or client-side device from visitor's reservation system
Take the physiological characteristic identification information of external staff.
In one embodiment, other than visitor's reservation system, the life of external staff can also be obtained by other approach
Feature identification information is managed, this specification is limited not to this.
Step 206, triggering is handled for the response of the user.
In one embodiment, the reminder message for being directed to the user can be sent to the internal members of group, so that internal
Member can understand in time the arrival of the user, and go to and meet or prepare other dependent events (for example the user comes to join
When adding meeting, can the projection device etc. to meeting room prepared in advance).Wherein, reminder message may include it is a variety of can
Type, such as instant communication information, short message, call voice etc. are selected, one of these optional types or a variety of can be used, this
Specification is limited not to this.
In one embodiment, communication can be established, between the internal members and the user of the group in order to double
Side realizes link up in time, to promote the treatment effeciency to successor.For example, the internal members and the use can be called respectively
Family, and after the calling for both sides is turned on, the foundation of call is realized between the two parties.
In one embodiment, the internal members of the group may include: in associated visitor's reservation system for institute
State the internal members that user submits visitor to apply.In other embodiments, can also determine by other means in group with it is upper
The relevant internal members of user are stated, for example can be carried out according to the history communication record between the user and the internal members of group
Selection, for another example the user can active designated body internal members etc., this specification is limited not to this.
In one embodiment, it determines the access origin of an incident of the user, and the user is guided to go to the access origin of an incident
Handle place.For example, the corresponding visitor's application of the user can be obtained by visitor's reservation system, and obtained from visitor application
Take the corresponding access origin of an incident；For another example according to the history Content of communciation between the user and the internal members of group, it can be intelligent
Analyze the access origin of an incident of the user.Wherein it is possible to by issuing guidance information to the user, (guidance information may include
At least one of types such as instant communication information, short message, call voice), to guide the user to go to above-mentioned processing place；
When the present embodiment is implemented on client-side device, the sides such as which can be shown by voice broadcast, image
Formula informs the guidance information to the user, to complete guidance operation；When client-side device has locomotivity, the client
End side equipment can be moved to above-mentioned processing place, to lead the user to go to the processing place.
In order to make it easy to understand, by taking enterprise instant communication application " wechat enterprise " as an example, it is one or more to this specification real
The technical solution for applying example is illustrated.Fig. 3 is a kind of schematic diagram for identification scene that an exemplary embodiment provides；Such as figure
Shown in 3, it is assumed that the office space of enterprise AA is provided with identification apparatus 3, operation has enterprise micro- on the identification apparatus 3
Believe client 1, the identification apparatus 3 is allowed to realize the response processing of external staff based on the wechat enterprise client 1
Operation.
User identity identification mould group 31 is equipped on identification apparatus 3, which can be to sweeping
The user retouched in range 32 implements scanning, to realize corresponding user identity identification function.Such as shown in Fig. 3, it is assumed that there are one
User 4, and after the user 4 enters scanning range 32, user identity identification mould group 31 can be detected the user 4, with identification
The user identity of the user 4 out.
Wherein, identification apparatus 3 can use any type of user identity identification scheme, such as recognition of face, step
State identification etc., this specification is limited not to this；Correspondingly, the user identity identification selected for identification apparatus 3
Scheme can assemble corresponding user identity identification mould group 31 on the identification apparatus 3, to support the user identity identification side
The implementation of case.In order to make it easy to understand, the technical solution of this specification is described by taking " recognition of face " as an example below.
Fig. 4 is a kind of schematic diagram of the display interface for identification apparatus that an exemplary embodiment provides.Such as Fig. 4 institute
Show, identification apparatus 3 can be equipped with screen 33, which can be used for showing that user identity identification mould group 31 is collected
The corresponding user images 41 of user 4, so that user 4 checks.
The wechat enterprise client 1 run on identification apparatus 3 can be acquired according to the user identity identification mould group 31
The characteristic information of the user 4 arrived carries out identification to the user 4.When user identity identification mould group 31 is for supporting face to know
When other scheme, the human face region 410 of the user 4 can be indicated by indicating frame 42 in user images 41, to show
The wechat enterprise client 1 run on identification apparatus 3 has been detected by the human face region 410 of the user 4.Work as identification
After the wechat enterprise client 1 run in equipment 3 is completed to the identification of the user 4, it can show near user images 41
The identity information 43 of the user 4 out, than the identity type and name that identity information 43 as shown in Figure 4 is the user 4, i.e.,
" visitor: little Bai ".
In one embodiment, wechat enterprise can provide visitor's reservation system, and the interior employee of enterprise AA is outside invitation
When personnel access, visitor can be submitted to apply for the external staff in visitor's reservation system in advance, and the visitor reserves system
System can require the face characteristic information for obtaining the external staff in advance.So, it is assumed that the interior employee S of enterprise AA needs to invite
The small Cynanchum glaucescens of user can play visitor's application in visitor's reservation system in advance toward access, the interior employee S for the small white hair of the user；
If user little Bai is logged in wechat enterprise client 2 on the electronic equipment used, visitor's reservation system can by this
Wechat enterprise client 2 initiates collection apparatus request, so that under the authorization of user little Bai, which can be with
The collection apparatus to the human face region of user little Bai is realized using the camera module etc. on the electronic equipment, to obtain in advance
The face characteristic information of the user little Bai.Similarly, visitor's reservation system can obtain the face of several external staff in advance
Characteristic information, and be added in external staff's characteristic information set.
So, when there is scene as shown in Figure 3, i.e., user 4 uses into the scanning range 32 of identification apparatus 3
Family identification mould group 31 can acquire the face characteristic information of the user 4, so that the face characteristic information of the user 4 can be with
It is compared with the face characteristic information in above-mentioned external staff's characteristic information set；Wherein, when the face characteristic of the user 4
When information and the face characteristic information of the user little Bai obtained in advance match, it is possible to determine that the user 4 is that above-mentioned user is small
It is white, thus identification apparatus 3 can show identity information 43 as shown in Figure 4 in screen 33.
In one embodiment, the wechat enterprise client 1 run on identification apparatus 3 can be with complete independently to user 4
Face datection and identification.In another embodiment, the wechat enterprise client 1 run on identification apparatus 3 can be with
The characteristic information for the user 4 that user identity identification mould group 31 acquires is uploaded to wechat enterprise server-side, by wechat enterprise
Server-side assists to complete the Face datection and identification to the user 4.
In one embodiment, identification apparatus 3, can be real to the user 4 after determining the visitor that user 4 is enterprise AA
It is implemented as guiding.Fig. 5 is the schematic diagram that a kind of couple of external staff that an exemplary embodiment provides implements behavioral guidance；Fig. 6 is
Another schematic diagram for implementing behavioral guidance to external staff that one exemplary embodiment provides.In one embodiment, identity is known
Other equipment 3 can show guidance information 52 as shown in Figure 5 on screen 33, to guide the user 4 to go to the waiting of enterprise AA
Region, for example the internal staff of enterprise AA is waited to come to contact with.In one embodiment, identification apparatus 3 can be right in user 4
Its is obtained in the visitor's application answered and accesses origin of an incident, such as when the access origin of an incident be the meeting that participation meeting room 202 is held, it can be with
Guidance information 53 as shown in FIG. 6 is shown on screen 33, to guide the user 4 that meeting room 202 is gone to participate in meeting；Certainly,
Identification apparatus 3 can also determine the access origin of an incident of the user 4 by other means, such as according to the user 4 and enterprise AA
Interior employee S between history Content of communciation, intellectual analysis goes out the access origin of an incident etc., and this specification is limited not to this
System.Other than participating in meeting, there may also be other a plurality of types of access origins of an incident, this specification is limited not to this
System；For example, the access origin of an incident can also include interview, identification apparatus 3 can be shown on screen 33 such as " please the meeting of going to
View room 301 have an interview " etc. guidance informations, to guide the user 4 that meeting room 301 is gone to have an interview.In addition, as Fig. 5-6 institute
Show, identification apparatus 3 can show the welcome words 51 to user 4 in screen 33.
It, can also be by the guidance other than above-mentioned guidance information 52-53 is shown on the screen 33 in identification apparatus 3
Information 52-53 is sent to user 4；For example, when operation has wechat enterprise client 2 on the electronic equipment that the user 4 uses, it can
Guidance information 52-53 is sent to the wechat enterprise client 2 in the form of using instant communication information；For another example can be with
Guidance information 52-53 is sent to the electronic equipment that user 4 uses by way of short message, can also be used to user 4
Electronic equipment initiates calling, to broadcast guidance information 52-53 by voice mode after the switch.
In one embodiment, when identification apparatus 3 has locomotive function, which can be to above-mentioned
" holding areas ", " meeting room 202 ", " meeting room 301 " etc. it is mobile, to lead user 4 to go to related place.
In one embodiment, when identify user 4 be visitor little Bai after, can determine in enterprise AA with 4 phase of user
The internal members of pass；For example, when determining visitor's application in visitor's reservation system corresponding to the visitor little Bai from interior employee S
When, it can be using the interior employee S as internal members relevant to the user 4, and sent to the interior employee S and be directed to the user
4 reminder message.
Such as Fig. 7 is that a kind of internally employee that an exemplary embodiment provides sends the schematic diagram of reminder message.One
In embodiment, the wechat enterprise client 3 that interior employee S is used can provide system message interface 700 as shown in Figure 7, should
System message interface 700 can show the reminder message 702 received, for example the reminder message 702 can pass through such as " you
The visitor [ little Bai] of invitation has arrived at company foreground, please go to meet~" etc. contents, to the interior employee S inform about with
The information at family 4, so that the interior employee S can be handled in time.In addition, the reminder message for user 4 can also lead to
It crosses the other modes such as short message, call voice and is sent to interior employee S, this specification is limited not to this.In other realities
It applies in example, when guided user 4 goes to related place to identification apparatus 3, for example the access origin of an incident is interview, identification
Guided user 4 goes to meeting room 301 to equipment 3, and the message content of the reminder message 702 can also be using " the visit that you invite
Objective [ little Bai] has gone to meeting room 301, and participation please be gone to interview " etc. contents so that the interior employee S definitely understands use
The dynamic at family 4 and the place that itself should be gone to.
In one embodiment, reminder message 702 as shown in Figure 7 can provide " calling little Bai " option 704, when detecting
When interior employee S is for the trigger action for being somebody's turn to do " calling little Bai " option 704, wechat enterprise client 3 can make to visitor little Bai
Wechat enterprise client 2 initiates the calling of the networking telephone (alternatively, wechat enterprise client 3 can be to wechat enterprise service
Call request relevant to the wechat enterprise client 2 is initiated at end, so that wechat enterprise server-side is respectively to wechat enterprise visitor
Family end 2, wechat enterprise client 3 initiate calling, to establish between wechat enterprise client 2, wechat enterprise client 3 logical
Words), to quickly establish call between interior employee S and visitor little Bai.
In one embodiment, the wechat enterprise client 1 run on identification apparatus 3 can be provided to user 4 and is directed to
The call option of interior employee S establishes call to make it through between the wechat enterprise client 1 and interior employee S.
In one embodiment, after the identity information for identifying user 4 is visitor little Bai, if further determining that out enterprise
There is interior employee S relevant to the visitor little Bai in AA, can be established directly between the visitor little Bai and interior employee S logical
Words initiate calling without interior employee S or visitor's little Bai manual confirmation, so that can rapidly establish between the two logical
Words.
Wherein, the call between visitor little Bai and interior employee S may exist a variety of ways of realization: right in a kind of situation
For Internet phone-calling, it can realize that call is established between wechat enterprise client 1 and wechat enterprise client 3, it can also be with
Realize that call is established between wechat enterprise client 2 and wechat enterprise client 3；In another case, for non-network logical
For words, it can realize that call is established between the electronic equipment that identification apparatus 3 and visitor little Bai are used, can also visit
Realize that call is established between the electronic equipment that the electronic equipment that objective little Bai is used and interior employee S are used, this specification is not right
This is limited.
Fig. 8 is the schematic configuration diagram of a kind of electronic equipment of an exemplary embodiment.Referring to FIG. 8, in hardware view, it should
Electronic equipment includes processor 802, internal bus 804, network interface 806, memory 808 and nonvolatile memory 810, when
So it is also possible that hardware required for other business.Processor 802 reads corresponding calculating from nonvolatile memory 810
Then machine program is run into memory 808, the response processing unit for being directed to external staff is formed on logic level.Certainly, it removes
Except software realization mode, other implementations, such as logical device is not precluded in this specification one or more embodiment
Or mode of software and hardware combining etc., that is to say, that the executing subject of following process flow is not limited to each logic list
Member is also possible to hardware or logical device.
Referring to FIG. 9, should may include: for the response processing unit of external staff in Software Implementation
Acquiring unit 91 obtains the physiological characteristic identification information of the user in the associated region of group；
Determination unit 92, when the physiological characteristic identification information of the user is matched with the physiological characteristic identification letter of external staff
When breath, determine that the user belongs to external staff relevant to the group；
Trigger unit 93, triggering are handled for the response of the user.
Optionally, the physiological characteristic identification information of the external staff includes: that associated visitor's reservation system provides
The physiological characteristic identification information of visitor is reserved.
Optionally, the physiological characteristic identification information of the external staff includes: that the physiology of the external staff obtained in advance is special
Levy identification information.
Optionally, the trigger unit 93 is specifically used for:
The reminder message for being directed to the user is sent to the internal members of the group.
Optionally, the trigger unit 93 is specifically used for:
Communication is established between the internal members and the user of the group.
Optionally, it is that the user submits that the internal members of the group, which include: in associated visitor's reservation system,
The internal members of visitor's application.
Optionally, the trigger unit 93 is specifically used for:
Determine the access origin of an incident of the user；
The user is guided to go to the processing place of the access origin of an incident.
System, device, module or the unit that above-described embodiment illustrates can specifically realize by computer chip or entity,
Or it is realized by the product with certain function.A kind of typically to realize that equipment is computer, the concrete form of computer can
To be personal computer, laptop computer, cellular phone, camera phone, smart phone, personal digital assistant, media play
In device, navigation equipment, E-mail receiver/send equipment, game console, tablet computer, wearable device or these equipment
The combination of any several equipment.
In a typical configuration, computer includes one or more processors (CPU), input/output interface, network
Interface and memory.
Memory may include the non-volatile memory in computer-readable medium, random access memory (RAM) and/or
The forms such as Nonvolatile memory, such as read-only memory (ROM) or flash memory (flash RAM).Memory is computer-readable medium
Example.
Computer-readable medium includes permanent and non-permanent, removable and non-removable media can be by any method
Or technology come realize information store.Information can be computer readable instructions, data structure, the module of program or other data.
The example of the storage medium of computer includes, but are not limited to phase change memory (PRAM), static random access memory (SRAM), moves
State random access memory (DRAM), other kinds of random access memory (RAM), read-only memory (ROM), electric erasable
Programmable read only memory (EEPROM), flash memory or other memory techniques, read-only disc read only memory (CD-ROM) (CD-ROM),
Digital versatile disc (DVD) or other optical storage, magnetic cassettes, disk storage, quantum memory, based on graphene
Storage medium or other magnetic storage devices or any other non-transmission medium, can be used for storing can be accessed by a computing device
Information.As defined in this article, computer-readable medium does not include temporary computer readable media (transitory media),
Such as the data-signal and carrier wave of modulation.
It should also be noted that, the terms "include", "comprise" or its any other variant are intended to nonexcludability
It include so that the process, method, commodity or the equipment that include a series of elements not only include those elements, but also to wrap
Include other elements that are not explicitly listed, or further include for this process, method, commodity or equipment intrinsic want
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including described want
There is also other identical elements in the process, method of element, commodity or equipment.
It is above-mentioned that this specification specific embodiment is described.Other embodiments are in the scope of the appended claims
It is interior.In some cases, the movement recorded in detail in the claims or step can be come according to the sequence being different from embodiment
It executes and desired result still may be implemented.In addition, process depicted in the drawing not necessarily require show it is specific suitable
Sequence or consecutive order are just able to achieve desired result.In some embodiments, multitasking and parallel processing be also can
With or may be advantageous.
The term that this specification one or more embodiment uses be only merely for for the purpose of describing particular embodiments, and
It is not intended to be limiting this specification one or more embodiment.In this specification one or more embodiment and the appended claims
Used in the "an" of singular, " described " and "the" be also intended to including most forms, unless context understands earth's surface
Show other meanings.It is also understood that term "and/or" used herein refers to and includes one or more associated list
Any or all of project may combine.
It will be appreciated that though this specification one or more embodiment may using term first, second, third, etc. come
Various information are described, but these information should not necessarily be limited by these terms.These terms are only used to same type of information area each other
It separates.For example, the first information can also be referred to as in the case where not departing from this specification one or more scope of embodiments
Two information, similarly, the second information can also be referred to as the first information.Depending on context, word as used in this is " such as
Fruit " can be construed to " ... when " or " when ... " or " in response to determination ".
The foregoing is merely the preferred embodiments of this specification one or more embodiment, not to limit this theory
Bright book one or more embodiment, all within the spirit and principle of this specification one or more embodiment, that is done is any
Modification, equivalent replacement, improvement etc. should be included within the scope of the protection of this specification one or more embodiment.
Claims (14)
1. a kind of response processing method for external staff characterized by comprising
Obtain the physiological characteristic identification information of the user in the associated region of group；
When the physiological characteristic identification information of the user is matched with the physiological characteristic identification information of external staff, the use is determined
Family belongs to external staff relevant to the group；
Triggering is handled for the response of the user.
2. the method according to claim 1, wherein the physiological characteristic identification information of the external staff includes:
The physiological characteristic identification information for having reserved visitor that associated visitor's reservation system provides.
3. the method according to claim 1, wherein the physiological characteristic identification information of the external staff includes:
The physiological characteristic identification information of the external staff obtained in advance.
4. the method according to claim 1, wherein the triggering is handled for the response of the user, comprising:
The reminder message for being directed to the user is sent to the internal members of the group.
5. the method according to claim 1, wherein the triggering is handled for the response of the user, comprising:
Communication is established between the internal members and the user of the group.
6. method according to claim 4 or 5, which is characterized in that the internal members of the group include: associated
It is the internal members that the user submits visitor to apply in visitor's reservation system.
7. the method according to claim 1, wherein the triggering is handled for the response of the user, comprising:
Determine the access origin of an incident of the user；
The user is guided to go to the processing place of the access origin of an incident.
8. a kind of response processing unit for external staff characterized by comprising
Acquiring unit obtains the physiological characteristic identification information of the user in the associated region of group；
Determination unit, when the physiological characteristic identification information of the user is matched with the physiological characteristic identification information of external staff,
Determine that the user belongs to external staff relevant to the group；
Trigger unit, triggering are handled for the response of the user.
9. device according to claim 8, which is characterized in that the physiological characteristic identification information of the external staff includes:
The physiological characteristic identification information for having reserved visitor that associated visitor's reservation system provides.
10. device according to claim 8, which is characterized in that the physiological characteristic identification information of the external staff includes:
The physiological characteristic identification information of the external staff obtained in advance.
11. device according to claim 8, which is characterized in that the trigger unit is specifically used for:
The reminder message for being directed to the user is sent to the internal members of the group.
12. device according to claim 8, which is characterized in that the trigger unit is specifically used for:
Communication is established between the internal members and the user of the group.
13. device according to claim 11 or 12, which is characterized in that the internal members of the group include: in correlation
It is the internal members that the user submits visitor to apply in visitor's reservation system of connection.
14. device according to claim 8, which is characterized in that the trigger unit is specifically used for:
Determine the access origin of an incident of the user；
The user is guided to go to the processing place of the access origin of an incident.
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| CN201711065706.6A CN109756532A (en) | 2017-11-02 | 2017-11-02 | For the response processing method and device of external staff |
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| CN201711065706.6A CN109756532A (en) | 2017-11-02 | 2017-11-02 | For the response processing method and device of external staff |
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