CN109672796A - A kind of intelligence convenience service system - Google Patents
A kind of intelligence convenience service system Download PDFInfo
- Publication number
- CN109672796A CN109672796A CN201811598975.3A CN201811598975A CN109672796A CN 109672796 A CN109672796 A CN 109672796A CN 201811598975 A CN201811598975 A CN 201811598975A CN 109672796 A CN109672796 A CN 109672796A
- Authority
- CN
- China
- Prior art keywords
- service
- center
- allotment
- calling terminal
- terminal
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42221—Conversation recording systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42348—Location-based services which utilize the location information of a target
- H04M3/42357—Location-based services which utilize the location information of a target where the information is provided to a monitoring entity such as a potential calling party or a call processing server
Abstract
The present invention relates to intelligent Service technical fields, more particularly to a kind of intelligent convenience service system, including calling terminal, service terminal, supervision center, storage center, call center and service receive allotment end, the calling terminal and service terminal communicate to connect, the supervision center, storage center and call center are electrically connected with service terminal respectively, the call center and service receive the communication connection of allotment end, supervision center includes locating module, recording module and logging modle, it includes daily life allotment and Emergency Assistance allotment that service, which receives allotment end, and service receives allotment termination by the allotment of call center and provides service for calling terminal.The present invention be able to solve the common people encounter difficulties need call rescue or need provide service, help when, existing convenience service system, unified allocation of resources can not be carried out to the demand of the common people, lead to the problem of appearance can not carry out calling in time or repetition calls, and making the demand of the common people can not quickly be resolved.
Description
Technical field
The present invention relates to intelligent Service technical fields, and in particular to a kind of intelligence convenience service system.
Background technique
Convenience service refer to for the people, convenience-for-people, favorable to the people for service aim, provided for people supplement telephone expenses with money, public utilities are received
Take, administrative institution charge, E-ticket, all kinds of convenience services such as train ticket, has the characteristics that fast, convenient and safe.
Community resident refers to living in the people in community scope, and community resident is divided into: household register resident and non-household register resident.
They are the service objects of residents' committee in community, and only in service process, some service content are specifically for this community's household register
Resident, some service content towards all residents, community in order to make community resident please oneself the life of community, just need
Various convenience services to be provided for community resident.
However existing community resident's convenience service system encounters difficulties in community resident and needs call rescue or needs
When service being provided, being helped, unified allocation of resources can not be carried out to the demand of community resident, cause to occur being called in time
Or repeat to call, it be resolved the demand of community resident can not quickly, but also will cause calling system and mix
Random problem.Therefore, it is badly in need of a kind of intelligent convenience service system for being able to solve above-mentioned these problems.
Summary of the invention
In view of the deficiencies of the prior art, it the invention discloses a kind of intelligent convenience service system, is able to solve and is occupied in community
The people encounter difficulties need call rescue or need provide service, help when, existing convenience service system can not be to community
The demand of resident carries out unified allocation of resources, causes to occur carrying out in time calling or repeating calling, makes the need of community resident
Ask the problem of can not being quickly resolved.
The present invention is achieved by the following technical programs: a kind of intelligence convenience service system, including calling terminal, service are eventually
End, supervision center, storage center, call center and service receive allotment end, and calling terminal and service terminal communicate to connect, in supervision
The heart, storage center and call center are electrically connected with service terminal respectively, and call center and service receive the communication connection of allotment end.
Preferably, supervision center includes locating module, recording module and logging modle, in this way setting so that calling terminal into
When row calling, supervision center can navigate to the specific location of calling terminal, and the demand of calling terminal is recorded, and record simultaneously
The demand of calling terminal.
Preferably, it includes daily life allotment and Emergency Assistance allotment, in this way setting so that service that service, which receives allotment end,
Receiving allotment end can be deployed according to the demand of calling terminal.
Preferably, service receives allotment termination by the allotment of call center and provides service for calling terminal, and setting in this way makes
Calling terminal demand can fast reaction received to service and deploy end, and can quickly be resolved.
Preferably, locating module is specially GPS positioning tracker, in this way setting so that receiving the calling of calling terminal after,
Supervision center can navigate to the position of calling terminal in real time.
Preferably, storage center carries out the registration and storage of information for calling terminal, is arranged enables server-side in this way
Personal essential information is registered and stored in advance, is easy to use, and personal essential information is personal interest, life habit
Used, blood group, sick history etc..
Preferably, storage center provides the basic identity information of calling terminal for call center, and setting is so that in calling in this way
The heart can be rapidly obtained the basic identity information of calling terminal, and identity information is passed to service and receives allotment end.
Preferably, supervision center provides the location information of calling terminal for call center, and setting in this way enables call center
Enough quick obtainings arrive the real time position of calling terminal, and location information passed to service receive and deploy end.
The invention has the benefit that
The present invention is received and is adjusted by setting calling terminal, service terminal, supervision center, storage center, call center and service
With end, can be realized community resident encounter difficulties need call rescue or need to provide service, help when, can pass through this
System carries out unified scheduling, is resolved problem quickly, avoids the problem of calling is inconvenient or repetition calls, supervises simultaneously
Tube hub can navigate in real time the location information of calling terminal, and be able to record the call information of calling terminal simultaneously to exhaling
It makes the calling procedure at end record, avoids a possibility that calling terminal is arbitrarily called, caused confusion.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
It obtains other drawings based on these drawings.
Fig. 1 is present system structural schematic diagram；
Fig. 2 is supervision center structural schematic diagram in the present invention；
Fig. 3 is that service receives allotment end structure schematic diagram in the present invention.
Appended drawing reference is as follows: 1- calling terminal, 2- service terminal, 3- supervision center, 301- locating module, 302- recording mould
Block, 303- logging modle, 4- storage center, the call center 5-, 6- service receive allotment end, 601- daily life allotment, 602-
Emergency Assistance allotment.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
Every other embodiment obtained without creative efforts, shall fall within the protection scope of the present invention.
Referring to Fig. 1-3: a kind of intelligence convenience service system, self-service equipment include calling terminal 1, service terminal 2, supervision
Center 3, storage center 4, call center 5 and service receive allotment end 6, and calling terminal 1 and service terminal 2 communicate to connect, in supervision
The heart 3, storage center 4 and call center 5 are electrically connected with service terminal 2 respectively, and call center 5 and service reception allotment end 6 are logical
Letter connection.
And supervision center 3 includes locating module 301, recording module 302 and logging modle 303, and locating module 301 is specific
For GPS positioning tracker, in this way setting so that receiving the calling of calling terminal 1 after, supervision center 3 can navigate to calling in real time
The position at end 1.And be arranged in this way so that calling terminal 1 is when being called, supervision center 3 can navigate to the specific of calling terminal 1
Position, and the demand of calling terminal 1 is recorded, while recording the demand of calling terminal 1, passing to call center 5.In supervision
The heart 3 is that call center 5 provides the location information of calling terminal 1, is arranged enables 5 quick obtaining of call center to calling terminal in this way
1 real time position, and location information is passed into service and receives allotment end 6.
And registration and storage that center 4 carries out information for calling terminal 1 are stored, it is arranged enable 1 thing of server-side in this way
First personal essential information is registered and stored, is easy to use, and personal essential information is personal interest, life habit
Used, blood group, sick history etc..Storage center 4 is that call center 5 provides the basic identity information of calling terminal 1, is arranged in this way so that exhaling
The basic identity information for making center 5 that can be rapidly obtained calling terminal 1, and identity information is passed into service and receives allotment end
6。
And it includes daily life allotment 601 and the setting in this way of Emergency Assistance allotment 602 so that service that service, which receives allotment end 6,
Receiving allotment end 6 can be deployed according to the demand of calling terminal 1.
Service receives allotment end 6 and receives the allotment of call center 5 and provide service for calling terminal 1, is arranged in this way so that exhaling
Cry end 1 demand can fast reaction received to service and deploy end 6, and can quickly be resolved.
The essential information of itself is registered and is stored in the use of the present invention, community resident first passes through storage center 4,
And register information can be personal interest, living habit, blood group, sick history etc..
When community resident wants help or services, called by calling terminal 1, call information is transmitted to service terminal
2, and self-demand and identity information are told about for service terminal 2；After service terminal 2 receives information, calling is transferred from storage center 4
The essential information of 1 resident is held, and sends call center to；Service terminal 2 controls supervision center 3 and carries out to calling terminal 1 simultaneously
Positioning, recording and record, so that the real-time position information of calling terminal 1 is positioned at any time, at the same can by the demand of calling terminal 1 into
Row recording saves, and sends call center 5 to.
After call center 5 gets essential information, location information and the recorded message of resident, 5 calling service of call center
Allotment end 6 is received, and services to receive allotment end 6 and can set up with community hospital, Street Community etc. in advance and contact, call center
5 before calling, first judges the demand of resident, reinforms corresponding server-side.
After service reception allotment end 6 receives calling, is turning out for work and providing service for resident.
The present invention can be realized community resident encounter difficulties need call rescue or need provide service, help when,
Unified scheduling can be carried out by this system, is resolved problem quickly, avoid calling inconvenience or repeat calling
Problem, while supervision center can navigate in real time the location information of calling terminal, and be able to record the calling of calling terminal
Information simultaneously records to the calling procedure of calling terminal, avoids a possibility that calling terminal is arbitrarily called, caused confusion.
The above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations；Although with reference to the foregoing embodiments
Invention is explained in detail, those skilled in the art should understand that: it still can be to aforementioned each implementation
Technical solution documented by example is modified or equivalent replacement of some of the technical features；And these modification or
Replacement, the spirit and scope for technical solution of various embodiments of the present invention that it does not separate the essence of the corresponding technical solution.
Claims (8)
1. a kind of intelligence convenience service system, it is characterised in that: including calling terminal (1), service terminal (2), supervision center (3),
Storage center (4), call center (5) and service receive allotment end (6), the calling terminal (1) and service terminal (2) communication link
It connects, the supervision center (3), storage center (4) and call center (5) are electrically connected with service terminal (2) respectively, the calling
Center (5) and service receive allotment end (6) communication connection.
2. a kind of intelligent convenience service system according to claim 1, it is characterised in that: the supervision center (3) includes
Locating module (301), recording module (302) and logging modle (303).
3. a kind of intelligent convenience service system according to claim 1, it is characterised in that: the service receives allotment end
It (6) include daily life allotment (601) and Emergency Assistance allotment (602).
4. a kind of intelligent convenience service system according to claim 1, it is characterised in that: the service receives allotment end
(6) receive the allotment of call center (5) and provide service for calling terminal (1).
5. a kind of intelligent convenience service system according to claim 1, it is characterised in that: locating module (301) tool
Body is GPS positioning tracker.
6. a kind of intelligent convenience service system according to claim 1, it is characterised in that: the storage center (4) is used for
The registration and storage of calling terminal (1) progress information.
7. a kind of intelligent convenience service system according to claim 1, it is characterised in that: the storage center (4) is to exhale
Center (5) are made to provide the basic identity information of calling terminal (1).
8. a kind of intelligent convenience service system according to claim 1, it is characterised in that: the supervision center (3) is to exhale
Center (5) are made to provide the location information of calling terminal (1).
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811598975.3A CN109672796A (en) | 2018-12-26 | 2018-12-26 | A kind of intelligence convenience service system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811598975.3A CN109672796A (en) | 2018-12-26 | 2018-12-26 | A kind of intelligence convenience service system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109672796A true CN109672796A (en) | 2019-04-23 |
Family
ID=66147649
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811598975.3A Pending CN109672796A (en) | 2018-12-26 | 2018-12-26 | A kind of intelligence convenience service system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109672796A (en) |
Citations (8)
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|---|---|---|---|---|
| US6898435B2 (en) * | 2002-07-16 | 2005-05-24 | David A Milman | Method of processing and billing work orders |
| CN103530691A (en) * | 2012-12-13 | 2014-01-22 | 广州七七八二信息科技有限公司 | Family life service software |
| CN103942632A (en) * | 2013-12-12 | 2014-07-23 | 颐和居家养老服务(北京)有限公司 | Home-based care for the aged intelligent service system |
| CN104660647A (en) * | 2013-11-21 | 2015-05-27 | 西安艾力特电子实业有限公司 | Comprehensive service system for community supports for aged |
| CN105608642A (en) * | 2015-12-15 | 2016-05-25 | 北京中科云集科技有限公司 | Intelligent old age nursing industry service management method and system |
| CN105844573A (en) * | 2016-03-25 | 2016-08-10 | 杭州天夏科技集团有限公司 | Citizen service hot-line system |
| CN105894158A (en) * | 2014-12-04 | 2016-08-24 | 北京航天长峰科技工业集团有限公司 | Smart community integrated management system |
| CN107301529A (en) * | 2017-06-22 | 2017-10-27 | 四川智美高科科技有限公司 | A kind of government affairs demand accepts centring system |
-
2018
- 2018-12-26 CN CN201811598975.3A patent/CN109672796A/en active Pending
Patent Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6898435B2 (en) * | 2002-07-16 | 2005-05-24 | David A Milman | Method of processing and billing work orders |
| CN103530691A (en) * | 2012-12-13 | 2014-01-22 | 广州七七八二信息科技有限公司 | Family life service software |
| CN104660647A (en) * | 2013-11-21 | 2015-05-27 | 西安艾力特电子实业有限公司 | Comprehensive service system for community supports for aged |
| CN103942632A (en) * | 2013-12-12 | 2014-07-23 | 颐和居家养老服务(北京)有限公司 | Home-based care for the aged intelligent service system |
| CN105894158A (en) * | 2014-12-04 | 2016-08-24 | 北京航天长峰科技工业集团有限公司 | Smart community integrated management system |
| CN105608642A (en) * | 2015-12-15 | 2016-05-25 | 北京中科云集科技有限公司 | Intelligent old age nursing industry service management method and system |
| CN105844573A (en) * | 2016-03-25 | 2016-08-10 | 杭州天夏科技集团有限公司 | Citizen service hot-line system |
| CN107301529A (en) * | 2017-06-22 | 2017-10-27 | 四川智美高科科技有限公司 | A kind of government affairs demand accepts centring system |
Non-Patent Citations (2)
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| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20190423 |