CN103942632A - Home-based care for the aged intelligent service system - Google Patents
Home-based care for the aged intelligent service system Download PDFInfo
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- CN103942632A CN103942632A CN201310671002.9A CN201310671002A CN103942632A CN 103942632 A CN103942632 A CN 103942632A CN 201310671002 A CN201310671002 A CN 201310671002A CN 103942632 A CN103942632 A CN 103942632A
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Abstract
The invention discloses a home-based care for the aged intelligent service system. Based on a system platform, four service modes of emergency rescue, medical service, life help and active care are constructed on the basis of an elder database, a call center, a community medical center and an emergency call terminal. Relying on an intelligent service system with integration of social service resources, home-based medical care together with elderly care services including emergency rescue, medical service and life help are comprehensively provided for the aged. An informatization and intellectualization virtual nursing home operation mode with "public welfare as the premise, socialization as the basis and marketization as the supplement" is established so that continuous, healthy and rapid development of home-based medical care together with elderly care service industry is promoted.
Description
Technical field
The present invention relates to a kind of family endowment intelligent service system.
Background technology
Along with constantly increasing the weight of of Chinese society's aging trend, the elderly's problem, has been society problem demanding prompt solution.Endowment and endowment mode have also become the problem that people are generally concerned about.For now, endowment mode can be divided into " endowment of home for destitute formula " and " family endowment " two kinds substantially." family endowment " mode had obtained generally accreditation and the concern of old man, children and society in recent years.The advantage of home for destitute mode is: in home for destitute, have paramedic, medical worker, managerial personnel etc., all day for old man provides service, guarantee he/her daily life, diet provide, safety guarantee, medical services, and be responsible for where necessary, contact old man's relatives in time, to its circular old man's situation.And the old man of family endowment has not had the above-mentioned home for destitute condition possessing of supporting parents.
Although also have similar application system to select at present, its type service is often comparatively single.For example old man, with emergency caller, the alarm of falling, the anti-product and service such as positioning service of wandering away, is all centered by technology/product/service provider and relatively independent system at present, and it also can only provide single service and function.Therefore, whole field lacks a kind of to meet the integrated synthesis solution of old man's (family endowment) total demand as aim.
There is again a class integrated service system, it is exactly the large-scale call center formula total management system of serving based on personnel completely, its problem is, need a large amount of human resources to drop into, along with the continuous lifting of human capital, the operation cost of this type systematic also can be more and more higher, can not be applicable to the actual conditions in half such public welfare field of similar endowment.
Summary of the invention
Technical matters to be solved by this invention is: provide a kind of cost to drop into low, and have informationization, intelligentized family endowment intelligent service system.
Technical scheme of the present invention is as follows:
A kind of family endowment intelligent service system, comprises system management platform, Business Management Platform, service application platform and intelligent terminal; Described family endowment intelligent service system specifically comprises the network switch, and the network switch and several servers, chief keeper, programme-controlled exchange, several attend a banquet and be connected; Described intelligent terminal is old calling set, older mobile phone, mobile communication phone, mobile fixed-line or computing machine;
Described server comprises WEB server, note access server, cti server, recording server, database server and data backup server.
Programme-controlled exchange connects several extension sets, and corresponding one of each extension set is attended a banquet.
Computing machine is connected with WEB server by internet network.
Mobile communication is connected with note access server by wireless.
Old mobile phone, mobile fixed-line, old calling set are connected with programme-controlled exchange by PSTN public switched telephone network.
Described system management platform is that soft hardware equipment and the system itself to information system manages, and manages by the professional and technical personnel who is responsible for maintenance platform operation the line operate of going forward side by side.
Described Business Management Platform carries out specification and management for structure and the service process of endowment service system, specifically comprises following part:
(1) archives for the aged dynamic management system
Realize endowment service object's electronic achives construction and basic business management, government and unit of operation can know the real situation and file area under one's jurisdiction or incity, city, place endowment service object, nest egg service carry out the management tool and the data supporting that provide basic.
(2) service organization and the volunteer of community management system
By multiple management pattern, burst (minimum to community or support parents service station) completes the work such as service organization and the volunteer's of community development, examination & approval, networking, management, and for carrying out of community's family endowment provides, type service is various, overlay area service guarantee widely.
(3) service workform management system
Setting up on the basis of perfect service object and service organization's information system management, by setting up call center and endowment site for service, aged personnel's services request is focused in a Call Center Platform, completing service by seat personnel accepts, be organized into after order and be distributed to the service organization of this service item or the volunteer of community can be provided, and require by convention service to form and exercise supervision and pay a return visit, the request that ensures old man is well met, type service can arrange flexibly and classify, the circulation of order (work order) forms management closed loop, and can generate a series of managerial reports, derive and print, for operation provides decision-making and administration base.
Described service application platform, centered by aged service object, comprises following part:
(1) emergency rescuing system
Combined with intelligent terminal, one-touch connection platform, seat personnel can be known old man's archive information and geographic position at once, starts MPTY and carries out intervention schedule, ensures old man's the security of the lives and property.
(2) life hack auxiliary system
According to the difference of the needed service of old man, can be divided into the event of several large class dozens of.For example: can be divided into life care, health care, family's maintenance, law right-safeguarding, culture and education physical culture, six large classes of mental support, operation Dan Like carries out classification setting according to concrete practice and area feature, networking is joined by development service organization progressively, constantly enriches type service.
Old man adopts intelligent terminal connect or dial platform service hot line, all can the service response to seat personnel, attendant is according to old man's archives and specific service demand, dispatch service mechanism or volunteer make house calls.
(3) active care system
By this system, provide colourful caring type service by character message and sound note for old man.For example: the birthday is shown loving care for (system arranges automatically and sends birthday greetings to old man according to system according to old man the raw order time); Medication is reminded; Weather forecast (can be sound, can be also word); Healthcare knowledge; Government policy; Collective activity etc.
Preferably, between computing machine and WEB server, be provided with fire wall.
The invention has the beneficial effects as follows:
The present invention, according to national family endowment Construction of Service System Specification Design, can be docked with the level Four management system (city, district, street, residence) of the building of communities of government and endowment service, and workable, application is abundant.
Can realize effective linking of family endowment, community's endowment and Aged caring institutions service.
Solution end to end, supports that old man's communication terminal of access is abundant, and old man's experience is obvious; Carrier class operation platform, LINUX system architecture, powerful, stable.
Brief description of the drawings
Fig. 1 is the network structure of the embodiment of the present invention;
Fig. 2 is the rescue service process flow diagram of the embodiment of the present invention.
Embodiment
As illustrated in fig. 1 and 2, a kind of family endowment intelligent service system, comprises system management platform, Business Management Platform, service application platform and intelligent terminal; Described family endowment intelligent service system specifically comprises the network switch, and the network switch and several servers, chief keeper, programme-controlled exchange, several attend a banquet and be connected; Described intelligent terminal is old calling set, older mobile phone, mobile communication phone, mobile fixed-line or computing machine;
Described server comprises WEB server, note access server, cti server, recording server, database server and data backup server.
Programme-controlled exchange connects several extension sets, and corresponding one of each extension set is attended a banquet.
Computing machine is connected with WEB server by internet network, between computing machine and WEB server, is provided with fire wall.
Mobile communication is connected with note access server by wireless.
Old mobile phone, mobile fixed-line, old calling set are connected with programme-controlled exchange by PSTN public switched telephone network.
Described system management platform is that soft hardware equipment and the system itself to information system manages, and manages by the professional and technical personnel who is responsible for maintenance platform operation the line operate of going forward side by side.
Described Business Management Platform carries out specification and management for structure and the service process of endowment service system, specifically comprises following part:
(1) archives for the aged dynamic management system
Realize endowment service object's electronic achives construction and basic business management, government and unit of operation can know the real situation and file area under one's jurisdiction or incity, city, place endowment service object, nest egg service carry out the management tool and the data supporting that provide basic.
(2) service organization and the volunteer of community management system
By multiple management pattern, burst (minimum to community or support parents service station) completes the work such as service organization and the volunteer's of community development, examination & approval, networking, management, and for carrying out of community's family endowment provides, type service is various, overlay area service guarantee widely.
(3) service workform management system
Setting up on the basis of perfect service object and service organization's information system management, by setting up call center and endowment site for service, aged personnel's services request is focused in a Call Center Platform, completing service by seat personnel accepts, be organized into after order and be distributed to the service organization of this service item or the volunteer of community can be provided, and require by convention service to form and exercise supervision and pay a return visit, the request that ensures old man is well met, type service can arrange flexibly and classify, the circulation of order (work order) forms management closed loop, and can generate a series of managerial reports, derive and print, for operation provides decision-making and administration base.
Described service application platform, centered by aged service object, comprises following part:
(1) emergency rescuing system
Combined with intelligent terminal, one-touch connection platform, seat personnel can be known old man's archive information and geographic position at once, starts MPTY and carries out intervention schedule, ensures old man's the security of the lives and property.
(2) life hack auxiliary system
According to the difference of the needed service of old man, can be divided into the event of several large class dozens of.For example: can be divided into life care, health care, family's maintenance, law right-safeguarding, culture and education physical culture, six large classes of mental support, unit of operation can carry out classification setting according to concrete practice and area feature, networking is joined by development service organization progressively, constantly enriches type service.
Old man adopts intelligent terminal connect or dial platform service hot line, all can the service response to seat personnel, attendant is according to old man's archives and specific service demand, dispatch service mechanism or volunteer make house calls.
(3) active care system
By this system, provide colourful caring type service by character message and sound note for old man.For example: the birthday shows loving care for, and system arranges automatically and sends birthday greetings to old man according to system according to old man time birthday; Medication is reminded; Weather forecast, can be sound, can be also word; Healthcare knowledge; Government policy; Collective activity etc.
Claims (3)
1. a family endowment intelligent service system, is characterized in that, comprises system management platform, Business Management Platform, service application platform and intelligent terminal; Described family endowment intelligent service system specifically comprises the network switch, and the network switch and several servers, chief keeper, programme-controlled exchange, several attend a banquet and be connected; Described intelligent terminal is old calling set, older mobile phone, mobile communication phone, mobile fixed-line or computing machine;
Described server comprises WEB server, note access server, cti server, recording server, database server and data backup server;
Programme-controlled exchange connects several extension sets, and corresponding one of each extension set is attended a banquet;
Computing machine is connected with WEB server by internet network;
Mobile communication is connected with note access server by wireless;
Old mobile phone, mobile fixed-line, old calling set are connected with programme-controlled exchange by PSTN public switched telephone network.
2. family endowment intelligent service system according to claim 1, is characterized in that,
Described system management platform is that soft hardware equipment and the system itself to information system manages, and manages by the professional and technical personnel who is responsible for maintenance platform operation the line operate of going forward side by side;
Described Business Management Platform carries out specification and management for structure and the service process of endowment service system, specifically comprises following part:
(1) archives for the aged dynamic management system
Realize endowment service object's electronic achives construction and basic business management, government and unit of operation can know the real situation and file area under one's jurisdiction or incity, city, place endowment service object, nest egg service carry out the management tool and the data supporting that provide basic;
(2) service organization and the volunteer of community management system
By multiple management pattern, burst (minimum to community or support parents service station) completes the work such as service organization and the volunteer's of community development, examination & approval, networking, management, and for carrying out of community's family endowment provides, type service is various, overlay area service guarantee widely;
(3) service workform management system
Setting up on the basis of perfect service object and service organization's information system management, by setting up call center and endowment site for service, aged personnel's services request is focused in a Call Center Platform, completing service by seat personnel accepts, is organized into after order and is distributed to the service organization of this service item or the volunteer of community can be provided, and require by convention service to form and exercise supervision and pay a return visit, ensure that old man's request is well met;
Described service application platform, centered by aged service object, comprises following part:
(1) emergency rescuing system
Combined with intelligent terminal, one-touch connection platform, seat personnel can be known old man's archive information and geographic position at once, starts MPTY and carries out intervention schedule, ensures old man's the security of the lives and property;
(2) life hack auxiliary system
According to the difference of the needed service of old man, be divided into the event of several large class dozens of; Comprise life care, health care, family's maintenance, law right-safeguarding, culture and education physical culture, mental support;
Old man adopts intelligent terminal connect or dial platform service hot line, all can the service response to seat personnel, attendant is according to old man's archives and specific service demand, dispatch service mechanism or volunteer make house calls;
(3) active care system
Provide colourful caring type service by character message and sound note for old man.
3. family endowment intelligent service system according to claim 1 and 2, is characterized in that, between computing machine and WEB server, is provided with fire wall.
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| CN201310671002.9A CN103942632A (en) | 2013-12-12 | 2013-12-12 | Home-based care for the aged intelligent service system |
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| CN201310671002.9A CN103942632A (en) | 2013-12-12 | 2013-12-12 | Home-based care for the aged intelligent service system |
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Cited By (26)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104091373A (en) * | 2014-08-06 | 2014-10-08 | 天津诺顿创新科技有限公司 | Intelligent health care management system |
| CN105046413A (en) * | 2015-06-30 | 2015-11-11 | 北京怡凯智能技术有限公司 | Household service process monitoring method based on mobile internet and household service process monitoring system based on mobile internet |
| CN105654413A (en) * | 2016-03-23 | 2016-06-08 | 张春生 | Smart old-age community system based on cloud technology |
| CN105894400A (en) * | 2016-01-06 | 2016-08-24 | 深圳格信息服务有限公司 | Wisdom endowment ecosystem |
| CN106491286A (en) * | 2016-11-17 | 2017-03-15 | 黄劲涛 | A kind of intelligent medical bed |
| CN106897548A (en) * | 2017-01-19 | 2017-06-27 | 成都医学院 | The control method and management system of the management system of scheduling decision are supported based on doctor |
| CN107369117A (en) * | 2016-05-13 | 2017-11-21 | 余嘉淦 | A kind of community's old solitary people helping system based on Internet of Things |
| CN107369438A (en) * | 2017-06-30 | 2017-11-21 | 重庆柚瓣家科技有限公司 | Family endowment service platform |
| CN107392372A (en) * | 2017-07-19 | 2017-11-24 | 朱涛 | A kind of endowment service system on line under joint line |
| CN107451396A (en) * | 2017-07-03 | 2017-12-08 | 无锡南理工科技发展有限公司 | A kind of intelligence endowment monitoring system |
| CN107562897A (en) * | 2017-09-07 | 2018-01-09 | 太仓埃特奥数据科技有限公司 | A kind of system of the wisdom endowment digital operations of GIS |
| CN108021032A (en) * | 2018-01-19 | 2018-05-11 | 重庆交通职业学院 | A kind of Household intelligent management system |
| CN108471477A (en) * | 2018-06-04 | 2018-08-31 | 北京富华胜科技有限责任公司 | A kind of intelligent endowment system based on cloud call center |
| CN108521455A (en) * | 2018-03-29 | 2018-09-11 | 重庆柚瓣家科技有限公司 | Community helps the elderly service system |
| CN108648125A (en) * | 2018-04-24 | 2018-10-12 | 广州市行心信息科技有限公司 | A kind of management system and method for family endowment service volunteer |
| CN109215746A (en) * | 2017-06-29 | 2019-01-15 | 天津恒鑫科技有限公司 | Wisdom endowment system |
| CN109285099A (en) * | 2018-10-15 | 2019-01-29 | 孙迎仙 | Endowment service wisdom cloud platform and intelligent wristwatch |
| CN109428894A (en) * | 2017-06-20 | 2019-03-05 | 深圳市小氪科技有限公司 | A kind of cloud rescue system |
| CN109672796A (en) * | 2018-12-26 | 2019-04-23 | 北京中和能科技有限公司 | A kind of intelligence convenience service system |
| CN110012427A (en) * | 2019-04-28 | 2019-07-12 | 内江联络互动网络科技有限公司 | Family endowment Information Management System intelligent terminal control method and its control system |
| CN110138869A (en) * | 2019-05-20 | 2019-08-16 | 南京爱普雷德电子科技有限公司 | A kind of the elderly's social interaction server system and method based on technology of Internet of things |
| CN112104683A (en) * | 2020-02-10 | 2020-12-18 | 云池网络科技(上海)有限公司 | Internet of things intelligent home-based old-age care equipment management system |
| CN112734192A (en) * | 2020-12-30 | 2021-04-30 | 颐倍康南京智能科技服务有限责任公司 | Intelligent comprehensive service management system for old people care |
| CN113222454A (en) * | 2021-05-28 | 2021-08-06 | 立信(重庆)数据科技股份有限公司 | Intelligent risk management system for home-based care of the aged |
| CN113793240A (en) * | 2021-09-24 | 2021-12-14 | 山东海天智能工程有限公司 | Intelligent comprehensive service management system for old people care |
| CN116596487A (en) * | 2023-07-18 | 2023-08-15 | 济宁医学院 | Health and maintenance intelligent big data platform |
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Cited By (29)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104091373A (en) * | 2014-08-06 | 2014-10-08 | 天津诺顿创新科技有限公司 | Intelligent health care management system |
| CN105046413A (en) * | 2015-06-30 | 2015-11-11 | 北京怡凯智能技术有限公司 | Household service process monitoring method based on mobile internet and household service process monitoring system based on mobile internet |
| CN105894400A (en) * | 2016-01-06 | 2016-08-24 | 深圳格信息服务有限公司 | Wisdom endowment ecosystem |
| CN105654413A (en) * | 2016-03-23 | 2016-06-08 | 张春生 | Smart old-age community system based on cloud technology |
| CN107369117A (en) * | 2016-05-13 | 2017-11-21 | 余嘉淦 | A kind of community's old solitary people helping system based on Internet of Things |
| CN106491286A (en) * | 2016-11-17 | 2017-03-15 | 黄劲涛 | A kind of intelligent medical bed |
| CN106897548A (en) * | 2017-01-19 | 2017-06-27 | 成都医学院 | The control method and management system of the management system of scheduling decision are supported based on doctor |
| CN109428894A (en) * | 2017-06-20 | 2019-03-05 | 深圳市小氪科技有限公司 | A kind of cloud rescue system |
| CN109215746B (en) * | 2017-06-29 | 2021-11-30 | 天津恒鑫科技有限公司 | Wisdom endowment system |
| CN109215746A (en) * | 2017-06-29 | 2019-01-15 | 天津恒鑫科技有限公司 | Wisdom endowment system |
| CN107369438A (en) * | 2017-06-30 | 2017-11-21 | 重庆柚瓣家科技有限公司 | Family endowment service platform |
| CN107451396A (en) * | 2017-07-03 | 2017-12-08 | 无锡南理工科技发展有限公司 | A kind of intelligence endowment monitoring system |
| CN107392372A (en) * | 2017-07-19 | 2017-11-24 | 朱涛 | A kind of endowment service system on line under joint line |
| CN107562897A (en) * | 2017-09-07 | 2018-01-09 | 太仓埃特奥数据科技有限公司 | A kind of system of the wisdom endowment digital operations of GIS |
| CN108021032A (en) * | 2018-01-19 | 2018-05-11 | 重庆交通职业学院 | A kind of Household intelligent management system |
| CN108521455A (en) * | 2018-03-29 | 2018-09-11 | 重庆柚瓣家科技有限公司 | Community helps the elderly service system |
| CN108521455B (en) * | 2018-03-29 | 2021-04-30 | 重庆柚瓣家科技有限公司 | Community old-age service system |
| CN108648125A (en) * | 2018-04-24 | 2018-10-12 | 广州市行心信息科技有限公司 | A kind of management system and method for family endowment service volunteer |
| CN108471477A (en) * | 2018-06-04 | 2018-08-31 | 北京富华胜科技有限责任公司 | A kind of intelligent endowment system based on cloud call center |
| CN109285099A (en) * | 2018-10-15 | 2019-01-29 | 孙迎仙 | Endowment service wisdom cloud platform and intelligent wristwatch |
| CN109672796A (en) * | 2018-12-26 | 2019-04-23 | 北京中和能科技有限公司 | A kind of intelligence convenience service system |
| CN110012427A (en) * | 2019-04-28 | 2019-07-12 | 内江联络互动网络科技有限公司 | Family endowment Information Management System intelligent terminal control method and its control system |
| CN110138869A (en) * | 2019-05-20 | 2019-08-16 | 南京爱普雷德电子科技有限公司 | A kind of the elderly's social interaction server system and method based on technology of Internet of things |
| CN110138869B (en) * | 2019-05-20 | 2023-09-26 | 南京爱普雷德电子科技有限公司 | Old people social service method based on Internet of things technology |
| CN112104683A (en) * | 2020-02-10 | 2020-12-18 | 云池网络科技(上海)有限公司 | Internet of things intelligent home-based old-age care equipment management system |
| CN112734192A (en) * | 2020-12-30 | 2021-04-30 | 颐倍康南京智能科技服务有限责任公司 | Intelligent comprehensive service management system for old people care |
| CN113222454A (en) * | 2021-05-28 | 2021-08-06 | 立信(重庆)数据科技股份有限公司 | Intelligent risk management system for home-based care of the aged |
| CN113793240A (en) * | 2021-09-24 | 2021-12-14 | 山东海天智能工程有限公司 | Intelligent comprehensive service management system for old people care |
| CN116596487A (en) * | 2023-07-18 | 2023-08-15 | 济宁医学院 | Health and maintenance intelligent big data platform |
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