CN109618069A - Automatic call answering method and system - Google Patents
Automatic call answering method and system Download PDFInfo
- Publication number
- CN109618069A CN109618069A CN201811431088.7A CN201811431088A CN109618069A CN 109618069 A CN109618069 A CN 109618069A CN 201811431088 A CN201811431088 A CN 201811431088A CN 109618069 A CN109618069 A CN 109618069A
- Authority
- CN
- China
- Prior art keywords
- audio
- information
- frequency information
- intention
- connection
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/527—Centralised call answering arrangements not requiring operator intervention
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
- H04M3/5236—Sequential or circular distribution
Abstract
The present invention provides a kind of automatic call answering method and system, including following device: transferring calling device, calling judgment means, intention judgment means.It first passes around and transfers calling device and connect the calling of any terminal or random number is called, then it plays the first audio-frequency information and then obtains the second audio-frequency information of those who answer, and judge whether connection person is intention connection person according to the second audio-frequency information, if so it then switches at special workers, so that the special workers docked, serviced to it, is hung up if not third audio-frequency information is then exported.It can judge whether the connection person is switched for intention client and accordingly or hung up measure automatically according to the second audio-frequency information by the method for using above-mentioned steps, substantially increase the working efficiency of staff, the staff that avoids as far as possible is talked in vain, and realizes noninductive switching in the process.
Description
Technical field
The present invention relates to communication technique field, in particular to a kind of automatic call answering method and system.
Background technique
Currently, telemarketing has the advantages that exploitation client cost is low, marketing is simple, so that the development of telemarketing is more next
It is faster, but traditional telemarketing mode is all the artificial phone for finding intention client and dials that this kind of mode is more
It is cumbersome, it needs artificial searching phone and makes a phone call, but also can expend very much the time during waiting answering.Now with
A kind of automatic dialing system can be switched to associated traffic person with automatic dialing phone after closing of the circuit, and such mode is certain
It is to save the time for needing to wait closing of the circuit, but after connecting phone, operator also needs to confirm that the client is not
It is intention client, if it is not, be equal to waste the time, so a kind of method or system are needed, it can be automatic
Whether confirmation connection person is intention client after making a phone call connection.
Summary of the invention
The present invention provides a kind of automatic call answering method and system, and can judging automatically closing of the circuit, whether person is intention
Client simultaneously carries out noninductive switching.
A kind of automatic call answering method, comprising the following steps:
Communication connection relationship is arbitrarily established with a terminal, the method for establishing news connection relationship includes connecting a terminal
Any one number in calling or called data library, and any one called the number establishes news connection relationship
Method；
If calling to disconnect state, continues arbitrarily to transfer next number and be called；
If calling is on-state, the first audio-frequency information is played to connection person, and obtains the second audio letter of connection person's output
Breath；
Judge whether connection person is intention connection person by second audio-frequency information；
If unintended connection person, then third audio-frequency information is played to connection person；
If intention connection person then switches to the number at one special workers, and by the first audio-frequency information, the second sound
Frequency information and third audio-frequency information are sent at special workers.
Further,
It is described to judge that the step of whether connection person is intention connection person is further comprising the steps of by second audio-frequency information:
Second audio-frequency information is handled, several words are resolved into, and identifies that the phonetic of several words generates primary decompose
Pinyin information；
The phonetic for the word that preparatory several intention connection persons of typing may say simultaneously generates intention Pinyin information；
The primary decomposition Pinyin information is compared with intention Pinyin information, is judged as YES intention connection person if consistent；
The phonetic for the word that preparatory several unintended connection persons of typing may say simultaneously generates unintended Pinyin information；
The primary decomposition Pinyin information is compared with unintended Pinyin information, is judged as YES unintended connection if consistent
Person.
Further,
First audio-frequency information and third audio-frequency information are the audio-frequency information of typing in advance；
First audio-frequency information of special workers typing and third audio-frequency information and with first audio-frequency information and third
Audio-frequency information is corresponding.
Further,
If in the unintended connection person, then to connection person play third audio-frequency information the step of after it is further comprising the steps of:
By the first flag data of number binding of the unintended connection person and it is sent to database, the database receives institute
It states the number bound with first flag data after the first flag data by being removed in database.
Further,
It is described to judge that the step of whether connection person is intention connection person is further comprising the steps of by second audio-frequency information:
If the primary decomposition Pinyin information and intention Pinyin information compare inconsistent and primary decomposition Pinyin information with it is unintended
Pinyin information compares also inconsistent；
Then send the 4th audio-frequency information to connection person locate, and obtain connection person output fifth audio information；
Fifth audio information is handled, several words are resolved into, and identifies that the phonetic of several words generates second decomposition
Pinyin information；
The second decomposition Pinyin information is compared with intention Pinyin information, is judged as YES intention connection person if consistent；
The second decomposition Pinyin information is compared with unintended Pinyin information, is judged as YES unintended connection if consistent
Person.
A kind of automatic call answering system, including following device:
It transfers calling device: arbitrarily establishing communication connection relationship, the method packet for establishing communication connection relationship with a terminal
It includes the calling for connecting a terminal or appoints for any one number in called data library, and to what the number was called
It anticipates a kind of method for establishing communication connection relationship；
Calling judgment means: if for calling to disconnect state, continue arbitrarily to transfer next number being called；
If calling is on-state, the first audio-frequency information is played to connection person, and obtains the second audio letter of connection person's output
Breath；
Intention judgment means: for judging whether connection person is intention connection person by second audio-frequency information；
If unintended connection person, then third audio-frequency information is played to connection person；
If intention connection person then switches to the number at one special workers, and by the first audio-frequency information, the second sound
Frequency information and third audio-frequency information are sent at special workers.
Further,
The intention judgment means include:
First decomposing module: for handling the second audio-frequency information, several words are resolved into, and identify several words
Phonetic generates primary decomposition Pinyin information；
First pre- recording module: the phonetic for the word that may be said for several intention connection persons of preparatory typing simultaneously generates intention phonetic letter
Breath；
First comparison module: the primary decomposition Pinyin information is compared with intention Pinyin information, is judged as if consistent
It is intention connection person；
Second pre- recording module: the phonetic for the word that preparatory several unintended connection persons of typing may say simultaneously generates unintended phonetic letter
Breath；
Second comparison module: the primary decomposition Pinyin information is compared with unintended Pinyin information, is judged if consistent
To be unintended connection person.
Further,
First audio-frequency information and third audio-frequency information are the audio-frequency information of typing in advance；
First audio-frequency information of special workers typing and third audio-frequency information and with first audio-frequency information and third
Audio-frequency information is corresponding.
Further,
The intention judgment means include:
Remove module: described for by the first flag data of number binding of the unintended connection person and being sent to database
Database receives the number bound with first flag data after first flag data by removing in database.
Further,
The intention judgment means further include:
Third judgment module: if comparing inconsistent and primary decomposition for the primary decomposition Pinyin information and intention Pinyin information
Pinyin information compares also inconsistent with unintended Pinyin information；
Then send the 4th audio-frequency information to connection person locate, and obtain connection person output fifth audio information；
Second decomposing module: handling fifth audio information, resolves into several words, and identifies the phonetic of several words
Generate second decomposition Pinyin information；
Third comparison module: the second decomposition Pinyin information is compared with intention Pinyin information, is judged as if consistent
It is intention connection person；
4th comparison module: the second decomposition Pinyin information is compared with unintended Pinyin information, is judged if consistent
To be unintended connection person.
The invention has the following advantages that
1, it first passes around S1, transfer dialing for calling step progress random number, then play the first audio-frequency information and then obtain
The second audio-frequency information of those who answer, and judge whether connection person is intention connection person according to the second audio-frequency information, if so
It then switches at special workers, the special workers is made to be docked, be serviced to it, if not then exporting third sound
Frequency information is hung up.Through the method for use above-mentioned steps can judge automatically according to the second audio-frequency information the connection person whether as
Intention client is simultaneously switched accordingly or is hung up measure, substantially increases the working efficiency of worker person, as far as possible avoid work
Make personnel to be talked in vain, and realizes noninductive switching in the process.
2, the first audio-frequency information and third audio-frequency information are the audio-frequency information of typing in advance, the special workers record
Enter the first audio-frequency information and third audio-frequency information and corresponding with first audio-frequency information and third audio-frequency information.Due to taking
Aforesaid way, so that the first audio-frequency information and third audio-frequency information are corresponded to each other with the spoken utterance gas of the special workers, when
Phone is not in the different situation of the tone after switching to the special workers, so that this method is after determining intention client
It realizes noninductive switching, is preferably experienced to intention client.
If 3, the unintended connection person of connection person then the first flag data of number binding of unintended connection person and is sent to
Database, database receive the number bound with the first flag data after the first flag data by removing in database.It is logical
The number of unintended client can be deleted with upper type by crossing, and avoid that it is empty to save database to the number call phone again
Between while increase this method find intention client efficiency.
4, the fifth audio information that connection person says can be analyzed by the second decomposition step or the second decomposing module
Processing, so that when that can not determine whether the connection person is intention connection person by an audio-frequency information, it can be to the connection person
Secondary confirmation is carried out, the case where missing intention connection person is avoided the occurrence of.
Other features and advantages of the present invention will be illustrated in the following description, also, partly becomes from specification
It obtains it is clear that understand through the implementation of the invention.The objectives and other advantages of the invention can be by written explanation
Specifically noted structure is achieved and obtained in book, claims and attached drawing.
Below by drawings and examples, technical scheme of the present invention will be described in further detail.
Detailed description of the invention
Attached drawing is used to provide further understanding of the present invention, and constitutes part of specification, with reality of the invention
It applies example to be used to explain the present invention together, not be construed as limiting the invention.In the accompanying drawings:
Fig. 1 is the flow chart of automatic call answering method；
Fig. 2 is the flow chart of the first embodiment of intention judgment step；
Fig. 3 is the flow chart of second of embodiment of intention judgment step；
Fig. 4 is the structure chart of automatic call answering system；
Fig. 5 is the structure chart of the first embodiment of intention judgment means；
Fig. 6 is the structure chart of second of embodiment of intention judgment means.
Specific embodiment
Hereinafter, preferred embodiments of the present invention will be described with reference to the accompanying drawings, it should be understood that preferred reality described herein
Apply example only for the purpose of illustrating and explaining the present invention and is not intended to limit the present invention.
A kind of automatic call answering method, its flow chart as shown in Figure 1, comprising the following steps:
S1, it transfers calling step: arbitrarily establishing communication connection relationship, the method for establishing communication connection relationship with a terminal
Any one number in calling or called data library including connecting a terminal, and the number is called any
A method of establishing communication connection relationship.Wherein the number in database all stores in advance, can be base number
It can be cell-phone number, after the calling for connecting a terminal, the end message of the terminal recorded, the terminating packet
Include any one or more in number, address code, registrant, applicant, age, gender and the address of the terminal.
S2, calling judgment step: if calling to disconnect state, continues arbitrarily to transfer next number and be called.
Wherein disconnect state and can be calling and access failure and be hung up, at this time can next number in any called data library carry out
It dials, call.
If calling is on-state, the first audio-frequency information is played to connection person, and obtain the second sound of connection person's output
Frequency information.Wherein the first audio-frequency information can be such as " you are good, may I ask you and needs to handle so-and-so business " of preparatory typing,
In the second audio-frequency information be connection person reply information.
S3, intention judgment step: judge whether connection person is intention connection person by second audio-frequency information.By to
Two audio-frequency informations are analyzed, wherein the second audio-frequency information can be such as " not needing ", " being out of use ", " needs " and " can
With " etc..
If unintended connection person, then third audio-frequency information is played to connection person.Wherein third audio-frequency information is polite
Courteous hang up the telephone, such as say " excuse me, goodbye " etc..
If intention connection person then switches to the number at one special workers, and by the first audio-frequency information,
Two audio-frequency informations and third audio-frequency information are sent at special workers.It can be by the number after determination is intention connection person
Phone switch at the special workers, dock special workers with it.And to connect terminal plays
During extremely switching special workers after first audio, realizes the noninductive switching of sound channel, be not in have in technology to converse
Sound such as " beep, the beeps " that is generated in handoff procedure.
The effect and principle of above-mentioned steps are:
It first passes around S1, transfer dialing for calling step progress random number, then play the first audio-frequency information and then acquisition connects
The second audio-frequency information of hearer, and judge whether connection person is intention connection person according to the second audio-frequency information, if so then
It switches at special workers, the special workers is made to be docked, be serviced to it, if not then exporting third audio
Information is hung up.The connection person can be judged whether for meaning automatically according to the second audio-frequency information by the method for using above-mentioned steps
Switched to client and accordingly or hung up measure, substantially increase the working efficiency of worker person, as far as possible avoid work
Personnel are talked in vain, and realize noninductive switching in the process.And staff can be each with real-time reception
Dial or dial in the end message of terminal, staff can according to corresponding end message it is artificial judge the terminal
Connection person can or can not become intention connection person, if can if manual switching may be implemented, make staff preferentially with it is larger can
It can be linked up for the people of intention communication person, improve efficiency.
It further include connecting judgment step, it is described to transfer in calling step while multiple terminals are called, and carry out certainly
Dynamic judgement will do it automatic judgement, that is, judge at this time after judging the connection person of two connection terminals for intention connection person
Whether special workers have been in the state for entering with other terminals and establishing communication connection, if it does, then broadcasting automatically
Other audio-frequency informations are put until special workers and present terminal do not resettle communication connection and by the connections of intention connection person
Terminal is switched over to special workers.Wherein special workers can be operator, the person of attending a banquet etc..
In one embodiment, described that the step of whether connection person is intention connection person is judged by second audio-frequency information
It is further comprising the steps of, its flow chart as shown in Figure 2,
A1, the first decomposition step: handling the second audio-frequency information, resolves into several words, and identifies several words
Phonetic generates primary decomposition Pinyin information.Wherein the second audio-frequency information can be for example " not needing ", " being out of use ", " needs " with
And " can with " etc., such as saying that " not needing " generates the primary Pinyin information that decomposes then is that " bu, xu, yao ", " needs " generate primary
Decomposing Pinyin information is then " xu, yao ".
A2, the first typing step: the phonetic for the word that preparatory several intention connection persons of typing may say simultaneously generates intention phonetic
Information.The word that wherein intention connection person may say may be "needed" for and " can with " etc. then for example saying the intention of " needs "
Pinyin information is then " xu, yao ".
A3, the first comparison step: the primary decomposition Pinyin information is compared with intention Pinyin information, if consistent
It is judged as YES intention connection person.Such as say it is primary decompose Pinyin information be " xu, yao ", and intention Pinyin information be also " xu,
Yao ", because once decompose Pinyin information and intention Pinyin information while being that " xu, yao ", then the connection person connects at this time for intention
Logical person.
A4, the second typing step: the phonetic for the word that preparatory several unintended connection persons of typing may say simultaneously generates unintended
Pinyin information.The word that wherein unintended connection person may say may be " not needing " and " cannot " etc., then for example say " no
Need " unintended Pinyin information be then " bu, xu, yao ".
A5, the second comparison step: the primary decomposition Pinyin information is compared with unintended Pinyin information, if unanimously
Then it is judged as YES unintended connection person.Such as say that the primary Pinyin information that decomposes is " bu, xu, yao ", and unintended Pinyin information packet
Include " bu, xu, yao ", because once decompose Pinyin information and intention Pinyin information while being that " bu, xu, yao ", then this connects at this time
Logical person is unintended connection person.
In one embodiment, the first audio-frequency information and third audio-frequency information are the audio-frequency information of typing in advance, the spy
Determine the first audio-frequency information of staff's typing and third audio-frequency information and with first audio-frequency information and third audio-frequency information phase
It is corresponding.Due to taking aforesaid way, so that the spoken utterance of the first audio-frequency information and third audio-frequency information and the special workers
Gas corresponds to each other, and is not in the different situation of the tone after phone switches to the special workers, so that this method exists
Noninductive switching is realized after determining intention client, is preferably experienced to intention client.
In one embodiment, if in the unintended connection person, then the step of third audio-frequency information is played to connection person
It is further comprising the steps of after rapid: by the first flag data of number binding of the unintended connection person and to be sent to database, institute
Database is stated to receive the number bound with first flag data after first flag data by removing in database.
The number of unintended client can be deleted in the above manner, avoid saving database to the number call phone again
The efficiency that this method finds intention client is increased while space.
In one embodiment, judge that the step of whether connection person is intention connection person is also wrapped by second audio-frequency information
Include following steps:
B1, third judgment step: if the primary decomposition Pinyin information and intention Pinyin information compare inconsistent and primary decomposition
Pinyin information compares also inconsistent with unintended Pinyin information.Such as say that the second audio-frequency information is " you say again ", " I does not listen
Clearly " etc..
Then send the 4th audio-frequency information to connection person locate, and obtain connection person output fifth audio information.At this time the 4th
Audio-frequency information can be e.g. " information is discussed in detail in so-and-so project, you either with or without need " etc..
B2, the second decomposition step: handling fifth audio information, resolves into several words, and identifies described several
The phonetic of word generates second decomposition Pinyin information.Fifth audio information can be for example " not needing ", " being out of use ", " needs " with
And " can with " etc., such as saying that " not needing " generates the primary Pinyin information that decomposes then is that " bu, xu, yao ", " needs " generate primary
Decomposing Pinyin information is then " xu, yao ".
B3, third compare step: the second decomposition Pinyin information being compared with intention Pinyin information, if consistent
Be judged as YES intention connection person, for example, say second decomposition Pinyin information be " xu, yao ", and intention Pinyin information be also " xu,
Yao ", because second decomposition Pinyin information and intention Pinyin information are simultaneously that " xu, yao ", then the connection person connects at this time for intention
Logical person.
B4, the 4th comparison step: the second decomposition Pinyin information is compared with unintended Pinyin information, if unanimously
Then it is judged as YES unintended connection person.Such as say that second decomposition Pinyin information is " bu, xu, yao ", and unintended Pinyin information packet
Include " bu, xu, yao ", because second decomposition Pinyin information and intention Pinyin information are simultaneously that " bu, xu, yao ", then this connects at this time
Logical person is unintended connection person.
The principle and effect of above-mentioned steps be, when can not determine whether the connection person is intention by an audio-frequency information
When connection person, secondary confirmation can be carried out to the connection person, avoids the occurrence of the case where missing intention connection person.
A kind of automatic call answering system, its structural schematic diagram as shown in Figure 4, including following device: calling device is transferred:
For arbitrarily establishing communication connection relationship with a terminal, the method for establishing news connection relationship includes connecting a terminal
Any one number in calling or called data library, and any one called the number establishes news connection relationship
Method；Calling judgment means: if for calling to disconnect state, continue arbitrarily to transfer next number being called；
If calling is on-state, the first audio-frequency information is played to connection person, and obtain the second audio-frequency information of connection person's output；Meaning
To judgment means: for judging whether connection person is intention connection person by second audio-frequency information；If unintended connection person,
Then third audio-frequency information is played to connection person；If intention connection person then switches to the number at one special workers,
And the first audio-frequency information, the second audio-frequency information and third audio-frequency information are sent at special workers.
The effect and principle of above-mentioned steps are:
It first passes around and transfers dialing for calling device progress random number, then play the first audio-frequency information and then obtain those who answer
The second audio-frequency information, and judge whether connection person is intention connection person according to the second audio-frequency information, if so then switch
To special workers, the special workers is made to be docked, be serviced to it, if not then exporting third audio-frequency information
It is hung up.The connection person can be judged whether for intention visitor automatically according to the second audio-frequency information by the method for using above-mentioned steps
Family is simultaneously switched accordingly or is hung up measure, substantially increases the working efficiency of worker person, as far as possible avoid staff
It is talked in vain, and realizes noninductive switching in the process.
As shown in figure 5, intention judgment means include: the first decomposing module: for handling the second audio-frequency information, point
Solution identifies that the phonetic of several words generates primary decomposition Pinyin information at several words；First pre- recording module: for pre-
The phonetic for the word that first several intention connection persons of typing may say simultaneously generates intention Pinyin information；First comparison module: by described one
Secondary decomposition Pinyin information is compared with intention Pinyin information, is judged as YES intention connection person if consistent；Second pre- typing mould
Block: the phonetic for the word that preparatory several unintended connection persons of typing may say simultaneously generates unintended Pinyin information；Second comparison module:
The primary decomposition Pinyin information is compared with unintended Pinyin information, is judged as YES unintended connection person if consistent.
In one embodiment, the first audio-frequency information and third audio-frequency information are the audio-frequency information of typing in advance；The spy
Determine the first audio-frequency information of staff's typing and third audio-frequency information and with first audio-frequency information and third audio-frequency information phase
It is corresponding.Due to taking aforesaid way, so that the spoken utterance of the first audio-frequency information and third audio-frequency information and the special workers
Gas corresponds to each other, and is not in the different situation of the tone after phone switches to the special workers, so that this method exists
Noninductive switching is realized after determining intention client, is preferably experienced to intention client.
In one embodiment, the intention judgment means include: remove module: for by the unintended connection person's
The first flag data of number binding is simultaneously sent to database, the database receive after first flag data will with it is described
The number of first flag data binding in database by removing.
In one embodiment, as shown in fig. 6, intention judgment means further include: third judgment module: if being used for described one
Secondary decomposition Pinyin information compares inconsistent and primary decomposition Pinyin information with intention Pinyin information and compares with unintended Pinyin information
Also inconsistent；Then send the 4th audio-frequency information to connection person locate, and obtain connection person output fifth audio information；Second decomposes
Module: handling fifth audio information, resolves into several words, and identifies that the phonetic of several words generates second decomposition
Pinyin information；Third comparison module: the second decomposition Pinyin information is compared with intention Pinyin information, is sentenced if consistent
Break to be intention connection person；4th comparison module: the second decomposition Pinyin information is compared with unintended Pinyin information,
Unintended connection person is judged as YES if consistent.The principle and effect of above-mentioned steps be, when can not pass through an audio-frequency information
When determining whether the connection person is intention connection person, secondary confirmation can be carried out to the connection person, avoids the occurrence of the intention of missing
The case where connection person.
Obviously, various changes and modifications can be made to the invention without departing from essence of the invention by those skilled in the art
Mind and range.In this way, if these modifications and changes of the present invention belongs to the range of the claims in the present invention and its equivalent technologies
Within, then the present invention is also intended to include these modifications and variations.
Claims (10)
1. a kind of automatic call answering method, which comprises the following steps:
Communication connection relationship is arbitrarily established with a terminal, the method for establishing communication connection relationship includes connecting a terminal
Calling or called data library in any one number, and any one called the number establishes communication connection
The method of relationship；
If calling to disconnect state, continues arbitrarily to transfer next number and be called；
If calling is on-state, the first audio-frequency information is played to connection person, and obtains the second audio letter of connection person's output
Breath；
Judge whether connection person is intention connection person by second audio-frequency information；
If unintended connection person, then third audio-frequency information is played to connection person；
If intention connection person then switches to the number at one special workers, and by the first audio-frequency information, the second sound
Frequency information and third audio-frequency information are sent at special workers.
2. the method according to claim 1, wherein
It is described to judge that the step of whether connection person is intention connection person is further comprising the steps of by second audio-frequency information:
Second audio-frequency information is handled, several words are resolved into, and identifies that the phonetic of several words generates primary decompose
Pinyin information；
The phonetic for the word that preparatory several intention connection persons of typing may say simultaneously generates intention Pinyin information；
The primary decomposition Pinyin information is compared with intention Pinyin information, is judged as YES intention connection person if consistent；
The phonetic for the word that preparatory several unintended connection persons of typing may say simultaneously generates unintended Pinyin information；
The primary decomposition Pinyin information is compared with unintended Pinyin information, is judged as YES unintended connection if consistent
Person.
3. the method according to claim 1, wherein
First audio-frequency information and third audio-frequency information are the audio-frequency information of typing in advance；
First audio-frequency information of special workers typing and third audio-frequency information and with first audio-frequency information and third
Audio-frequency information is corresponding.
4. the method according to claim 1, wherein
If in the unintended connection person, then to connection person play third audio-frequency information the step of after it is further comprising the steps of:
By the first flag data of number binding of the unintended connection person and it is sent to database, the database receives institute
It states the number bound with first flag data after the first flag data by being removed in database.
5. according to the method described in claim 2, it is characterized in that,
It is described to judge that the step of whether connection person is intention connection person is further comprising the steps of by second audio-frequency information:
If the primary decomposition Pinyin information and intention Pinyin information compare inconsistent and primary decomposition Pinyin information with it is unintended
Pinyin information compares also inconsistent；
Then send the 4th audio-frequency information to connection person locate, and obtain connection person output fifth audio information；
Fifth audio information is handled, several words are resolved into, and identifies that the phonetic of several words generates second decomposition
Pinyin information；
The second decomposition Pinyin information is compared with intention Pinyin information, is judged as YES intention connection person if consistent；
The second decomposition Pinyin information is compared with unintended Pinyin information, is judged as YES unintended connection if consistent
Person.
6. a kind of automatic call answering system, which is characterized in that including following device:
Transfer calling device: for arbitrarily establishing communication connection relationship, the side for establishing communication connection relationship with a terminal
Method includes the calling for connecting a terminal or any one number in called data library, and is appointed to what the number was called
It anticipates a kind of method for establishing communication connection relationship；
Calling judgment means: if for calling to disconnect state, continue arbitrarily to transfer next number being called；
If calling is on-state, the first audio-frequency information is played to connection person, and obtains the second audio letter of connection person's output
Breath；
Intention judgment means: for judging whether connection person is intention connection person by second audio-frequency information；
If unintended connection person, then third audio-frequency information is played to connection person；
If intention connection person then switches to the number at one special workers, and by the first audio-frequency information, the second sound
Frequency information and third audio-frequency information are sent at special workers.
7. system according to claim 6, which is characterized in that
The intention judgment means include:
First decomposing module: for handling the second audio-frequency information, several words are resolved into, and identify several words
Phonetic generates primary decomposition Pinyin information；
First pre- recording module: the phonetic for the word that may be said for several intention connection persons of preparatory typing simultaneously generates intention phonetic letter
Breath；
First comparison module: the primary decomposition Pinyin information is compared with intention Pinyin information, is judged as if consistent
It is intention connection person；
Second pre- recording module: the phonetic for the word that preparatory several unintended connection persons of typing may say simultaneously generates unintended phonetic letter
Breath；
Second comparison module: the primary decomposition Pinyin information is compared with unintended Pinyin information, is judged if consistent
To be unintended connection person.
8. system according to claim 6, which is characterized in that
First audio-frequency information and third audio-frequency information are the audio-frequency information of typing in advance；
First audio-frequency information of special workers typing and third audio-frequency information and with first audio-frequency information and third
Audio-frequency information is corresponding.
9. system according to claim 6, which is characterized in that
The intention judgment means include:
Remove module: described for by the first flag data of number binding of the unintended connection person and being sent to database
Database receives the number bound with first flag data after first flag data by removing in database.
10. system according to claim 7, which is characterized in that
The intention judgment means further include:
Third judgment module: if comparing inconsistent and primary decomposition for the primary decomposition Pinyin information and intention Pinyin information
Pinyin information compares also inconsistent with unintended Pinyin information；
Then send the 4th audio-frequency information to connection person locate, and obtain connection person output fifth audio information；
Second decomposing module: handling fifth audio information, resolves into several words, and identifies the phonetic of several words
Generate second decomposition Pinyin information；
Third comparison module: the second decomposition Pinyin information is compared with intention Pinyin information, is judged as if consistent
It is intention connection person；
4th comparison module: the second decomposition Pinyin information is compared with unintended Pinyin information, is judged if consistent
To be unintended connection person.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811431088.7A CN109618069A (en) | 2018-11-28 | 2018-11-28 | Automatic call answering method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811431088.7A CN109618069A (en) | 2018-11-28 | 2018-11-28 | Automatic call answering method and system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109618069A true CN109618069A (en) | 2019-04-12 |
Family
ID=66005596
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811431088.7A Pending CN109618069A (en) | 2018-11-28 | 2018-11-28 | Automatic call answering method and system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109618069A (en) |
Citations (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101662544A (en) * | 2008-08-26 | 2010-03-03 | 华为技术有限公司 | Method, device and system for external-call processing |
| CN104202491A (en) * | 2014-09-25 | 2014-12-10 | 北京橙鑫数据科技有限公司 | Method for handling customer service telephone call and device thereof |
| CN104836925A (en) * | 2014-02-11 | 2015-08-12 | 携程计算机技术（上海）有限公司 | Consultation system and method |
| CN205987056U (en) * | 2016-08-30 | 2017-02-22 | 世纪恒通科技股份有限公司 | Can improve attend a banquet telemarketing service system of putting through rate of pronunciation |
| CN108073600A (en) * | 2016-11-11 | 2018-05-25 | 阿里巴巴集团控股有限公司 | A kind of intelligent answer exchange method, device and electronic equipment |
| CN108184031A (en) * | 2017-12-26 | 2018-06-19 | 苏州帝博信息技术有限公司 | Interactive method based on AI simulation voice |
| CN108391020A (en) * | 2018-02-26 | 2018-08-10 | 出门问问信息科技有限公司 | A kind of call control method, device, equipment and storage medium |
| US20180240162A1 (en) * | 2017-02-22 | 2018-08-23 | Koopid, Inc. | Conversational commerce platform |
| CN108846127A (en) * | 2018-06-29 | 2018-11-20 | 北京百度网讯科技有限公司 | A kind of voice interactive method, device, electronic equipment and storage medium |
-
2018
- 2018-11-28 CN CN201811431088.7A patent/CN109618069A/en active Pending
Patent Citations (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101662544A (en) * | 2008-08-26 | 2010-03-03 | 华为技术有限公司 | Method, device and system for external-call processing |
| CN104836925A (en) * | 2014-02-11 | 2015-08-12 | 携程计算机技术（上海）有限公司 | Consultation system and method |
| CN104202491A (en) * | 2014-09-25 | 2014-12-10 | 北京橙鑫数据科技有限公司 | Method for handling customer service telephone call and device thereof |
| CN205987056U (en) * | 2016-08-30 | 2017-02-22 | 世纪恒通科技股份有限公司 | Can improve attend a banquet telemarketing service system of putting through rate of pronunciation |
| CN108073600A (en) * | 2016-11-11 | 2018-05-25 | 阿里巴巴集团控股有限公司 | A kind of intelligent answer exchange method, device and electronic equipment |
| US20180240162A1 (en) * | 2017-02-22 | 2018-08-23 | Koopid, Inc. | Conversational commerce platform |
| CN108184031A (en) * | 2017-12-26 | 2018-06-19 | 苏州帝博信息技术有限公司 | Interactive method based on AI simulation voice |
| CN108391020A (en) * | 2018-02-26 | 2018-08-10 | 出门问问信息科技有限公司 | A kind of call control method, device, equipment and storage medium |
| CN108846127A (en) * | 2018-06-29 | 2018-11-20 | 北京百度网讯科技有限公司 | A kind of voice interactive method, device, electronic equipment and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN110891124B (en) | System for artificial intelligence pick-up call | |
| CN104202491B (en) | Method for handling customer service telephone call and device thereof | |
| US6587558B2 (en) | System and method for virtual interactive response unit | |
| US7957518B2 (en) | Communication handoff between telephone devices | |
| CN109672786A (en) | A kind of incoming call sound method and device | |
| CN101951432A (en) | Method, device and mobile terminal for adding contact information into address book | |
| US20030152199A1 (en) | Dialogue device for call screening and Classification | |
| US7333803B2 (en) | Network support for voice-to-text memo service | |
| CN102917105A (en) | Call information processing method and terminal equipment | |
| WO2006133337A2 (en) | Call logging and call logging notification at telecommunications service provider gateway | |
| CN109348077A (en) | A kind of telephone system and application method manually switched with robot | |
| CN1319359C (en) | Incoming calling receiving method | |
| CN106657625A (en) | Terminal calling method and system | |
| GB2578121A (en) | System and method for hands-free advanced control of real-time data stream interactions | |
| CN104618615B (en) | A kind of TeleConference Bridge meeting summary method for pushing based on short message | |
| CN102413244A (en) | Mobile phone automatic answering and recording method and system | |
| CN106535150A (en) | Call transfer method and apparatus | |
| CN102196101B (en) | Method for calling back extension number and method, equipment and system for searching extension number | |
| CN104618593B (en) | A kind of operating method when mobile terminal and its third party's incoming call | |
| CN112040073B (en) | Intelligent directory assistance server, directory assistance system and directory assistance method | |
| CN109618069A (en) | Automatic call answering method and system | |
| CN100502536C (en) | Method for realizing calling remind in grouped telecommunication | |
| CN105704327A (en) | Call rejection method and call rejection system | |
| CN116193031A (en) | Method, device, electronic equipment and storage medium for notifying incoming call intention to called party | |
| JP4352138B2 (en) | Broadcast call system on mobile phone |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20190412 |
|
| RJ01 | Rejection of invention patent application after publication |