CN108184031A - Interactive method based on AI simulation voice - Google Patents
Interactive method based on AI simulation voice Download PDFInfo
- Publication number
- CN108184031A CN108184031A CN201711435266.9A CN201711435266A CN108184031A CN 108184031 A CN108184031 A CN 108184031A CN 201711435266 A CN201711435266 A CN 201711435266A CN 108184031 A CN108184031 A CN 108184031A
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- client
- banquet
- sound
- terminal system
- marketing personnel
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- 238000000034 method Methods 0.000 title claims abstract description 37
- 238000004088 simulation Methods 0.000 title claims abstract description 23
- 230000002452 interceptive effect Effects 0.000 title claims abstract description 9
- 235000021167 banquet Nutrition 0.000 claims abstract description 35
- 238000005516 engineering process Methods 0.000 claims abstract description 11
- 238000003786 synthesis reaction Methods 0.000 claims abstract description 8
- 230000015572 biosynthetic process Effects 0.000 claims abstract description 7
- 238000012549 training Methods 0.000 claims abstract description 3
- 238000012546 transfer Methods 0.000 claims description 3
- 239000012141 concentrate Substances 0.000 abstract description 3
- 238000013459 approach Methods 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 230000036651 mood Effects 0.000 description 2
- 206010003549 asthenia Diseases 0.000 description 1
- 238000004891 communication Methods 0.000 description 1
- 235000013399 edible fruits Nutrition 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000005611 electricity Effects 0.000 description 1
- 230000008451 emotion Effects 0.000 description 1
- 230000007717 exclusion Effects 0.000 description 1
- 239000002699 waste material Substances 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L13/00—Speech synthesis; Text to speech systems
- G10L13/02—Methods for producing synthetic speech; Speech synthesisers
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
- G10L15/063—Training
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
- G10L15/063—Training
- G10L2015/0638—Interactive procedures
Landscapes
- Engineering & Computer Science (AREA)
- Human Computer Interaction (AREA)
- Physics & Mathematics (AREA)
- Computational Linguistics (AREA)
- Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Acoustics & Sound (AREA)
- Multimedia (AREA)
- Signal Processing (AREA)
- Artificial Intelligence (AREA)
- Marketing (AREA)
- Business, Economics & Management (AREA)
- Telephonic Communication Services (AREA)
Abstract
Interactive method is carried out based on AI simulation voice the invention discloses one kind, based on intelligent sound identification technology, semantic analysis technology analyzes caller client, understands semanteme, then according to by being attended a banquet based on AI speech synthesis technique training simulations or the sound of marketing personnel, default answer-mode filters out effective client, this method raising is attended a banquet the/working efficiency of marketing personnel, can more concentrate one's energy to be absorbed in real effective, valuable client；/ the percent of call completed made a phone call of marketing personnel of attending a banquet easily is promoted, while substantially improves customer experience.
Description
Technical field
The invention belongs to call technology field more particularly to a kind of interactive methods based on AI simulation voice.
Background technology
Call center system on the market or it is integrated with the marketing management system of call function, CRM (customer relationship pipes at present
Reason) to dial all be that heavy dependence is artificial for the telephone receiving of system, typically by system user of service, (customer service, is exhaled marketing personnel
It is center agent) it takes or manual systems are dialed by hand, then manual record result.
There is multiple shortcomings for aforesaid way：1. efficiency is low：It needs manually to participate in the overall process and make a phone call, a large amount of invalid visitor
Invalid waiting before and after family phone and closing of the circuit, serious waste attends a banquet/the time energy of marketing personnel；2. artificial takes
Phone is inevitably attached to personal mood, and physical condition, mood states, client complains and a large amount of invalid call causes
Sense of defeat, can all make one attitude and patient be deteriorated, it is difficult to keep with the uniform friendly dialogue of client；3. seat personnel frequency
Numerous record work for carrying out repeatability, which easily generates energy decreased attention, leads to phone result misregistration；4. machine is realized
The system dialed all is a few similar stiff sound, and the experience to client is poor.
Invention content
In view of the problems of the above-mentioned prior art, the purpose of the present invention is to propose to a kind of based on the man-machine of AI simulation voice
The method of dialogue, this method raising are attended a banquet the/working efficiency of marketing personnel, can more concentrate one's energy to be absorbed in really effectively, have
The client of value；/ the percent of call completed made a phone call of marketing personnel of attending a banquet easily is promoted, while substantially improves customer experience.
The purpose of the present invention will be achieved by the following technical programs：
One kind carries out interactive method based on AI simulation voice, includes the following steps：S101. AI phonetic syntheses are based on
Technique drill simulates the sound of callee；
S102. answer-mode is preset；
S103. caller client is analyzed, understands semanteme based on intelligent sound identification technology, semantic analysis technology, so
Afterwards effective client is filtered out according to step S101 and step S102.
Preferably, the concrete operation method of the step S101 is：It attends a banquet or marketing personnel first generates recording, according to described
Recording generates recording data and trains to obtain simulation using AI speech synthesis techniques and attends a banquet or the sound of marketing personnel.
Preferably, the mode for generating recording includes：Phone is first manually connected by seat or marketing personnel or is dialed
The sound that phone is sent out generates recording or generates recording by being introduced directly into the sound of itself.
Preferably, the simulation of the step S101 is attended a banquet or the sound of marketing personnel is stepped up based on recording data,
It is in voice, intonation, word speed with attending a banquet or the sound of marketing personnel gradually approaches.
Preferably, the concrete operation method of the step S102 includes：Customers dial phone, terminal system turn on automatically electricity
Words, client propose problem, belong to the preset response logic of terminal system when the problem of proposition, then terminal system simulation is attended a banquet or sought
The sound of pin personnel is answered according to preset answer-mode；It is patrolled when the problem of proposition is not belonging to the preset response of terminal system
Volume, then terminal system automatic transfer to it is corresponding attend a banquet or marketing personnel carry out manual service.
Preferably, the concrete operation step of the step S102 further includes：Terminal system is according to preset response logic master
It moves and dials client, responded after client connects or belong to the preset response of terminal system the problem of proposition, then terminal system is simulated
It attends a banquet or the sound of marketing personnel is answered according to preset answer-mode；Refusal is responded or is proposed after client connects phone
Problem, then terminal system mark automatically；When client's refusal is answered the call, then terminal system marks automatically.
Preferably, the concrete operation method of effective client is screened in step S103：It attends a banquet or marketing personnel is according to terminal system
System record result by it is invalid, be not turned on, refuse to answer rejection, the client without intention excludes, remaining recording mark is effective
Client.
Compared with prior art, a kind of interactive method based on AI simulation voice provided by the invention, reaches
It has the technical effect that：1st, human-computer dialogue is carried out by the intelligence systems such as AI speech synthesis techniques and default answer-mode so that sit
The working efficiency of seat/marketing personnel improves, and can more concentrate one's energy to be absorbed in real effective, valuable client；2nd, it avoids
Because attend a banquet/subjective emotion of marketing personnel influences communication effectiveness with client, it is easier to promote the percent of call completed of phone, improve and obtain
The success rate of effective client, while substantially improve customer experience.
Description of the drawings
Fig. 1 is the flow chart that the interactive method of voice progress is simulated based on AI.
Below just in conjunction with the embodiments, the embodiment of the present invention is described in further detail, so that technical solution is more
It should be readily appreciated that, grasp.
Specific embodiment
Below by with reference to attached drawing, the present invention will be described, but the present invention is not limited thereto with specific embodiment.Under
Face embodiment is not the scope of the claims to limit the present invention, and all equivalence enforcements or change without departing from carried out by the present invention should all
It is contained in the scope of this patent.
Embodiment 1
One kind carries out interactive method based on AI simulation voice, includes the following steps：
S101. the sound based on AI speech synthesis technique training simulation callees；
The concrete operation method of step S101 is：It attends a banquet or marketing personnel first generates recording, recording number is generated according to recording
It trains to obtain simulation according to and using AI speech synthesis techniques to attend a banquet or the sound of marketing personnel；
The mode for generating recording includes：Phone is first manually connected by seat or marketing personnel or makes a phone call the sound sent out
Sound generates recording or generates recording by being introduced directly into the sound of itself；
Simulation is attended a banquet or the sound of marketing personnel is stepped up based on recording data, in voice, intonation, word speed with
It attends a banquet or the sound of marketing personnel gradually approaches or even simulated sound reaches and attends a banquet or the sound dialect of marketing personnel
Pronunciation characteristic.
S102. answer-mode is preset；
The concrete operation method of step S102 includes：Customers dial phone, terminal system turn on automatically phone, client propose
Problem belongs to the preset response logic of terminal system when propose the problem of, then terminal system simulation is attended a banquet or the sound of marketing personnel
Sound is answered according to preset answer-mode；The preset response logic of terminal system is not belonging to when the problem of proposition, then terminal
System automatic transfer to it is corresponding attend a banquet or marketing personnel carry out manual service；It attends a banquet simultaneously or marketing personnel can also
At any time client is switched to be taken over by oneself, phone follow-up, due to presetting the simulation voice of response and attending a banquet or marketing personnel's sheet
The sound of people is extremely similar, therefore the switching between any link program of intelligence system and true man, basic for client
Unaware is conducive to the experience sense of client in this way.
The concrete operation method of step S102 further includes：Terminal system actively dials client according to preset response logic,
The problem of responding or propose after client connects belongs to the preset response of terminal system, then terminal system simulates the people that attends a banquet or market
The sound of member is answered according to preset answer-mode；Refusal is responded or proposes problem after client connects phone, then terminal
System marks automatically；When client's refusal is answered the call, then terminal system marks automatically.
S103. caller client is analyzed, understands semanteme based on intelligent sound identification technology, semantic analysis technology, so
Afterwards effective client is filtered out according to step S101 and step S102；
The concrete operation method of effective client is screened in step S103：It attends a banquet or marketing personnel records according to terminal system and tie
Fruit by it is invalid, be not turned on, refuse to answer rejection, the client without intention excludes, remaining recording mark is effective client, is saved
It attends a banquet or the time energy of marketing personnel.
Several preferred embodiments of the present invention have shown and described in above description, but as previously described, it should be understood that the present invention
Be not limited to form disclosed herein, be not to be taken as the exclusion to other embodiment, and available for various other combinations,
Modification and environment, and the above teachings or related fields of technology or knowledge can be passed through in the scope of the invention is set forth herein
It is modified.And changes and modifications made by those skilled in the art do not depart from the spirit and scope of the present invention, then it all should be in this hair
In the protection domain of bright appended claims.
Claims (7)
1. one kind carries out interactive method based on AI simulation voice, which is characterized in that includes the following steps：S101. it is based on
AI speech synthesis technique training simulations are attended a banquet or the sound of marketing personnel；
S102. answer-mode is preset；
S103. caller client is analyzed, understands semanteme, Ran Houyi based on intelligent sound identification technology, semantic analysis technology
Effective client is filtered out according to step S101 and step S102.
2. according to the method described in claim 1, it is characterized in that, the concrete operation method of the step S101 is：Attend a banquet or
Marketing personnel first generate recording, generate recording data according to the recording and train to obtain simulation seat using AI speech synthesis techniques
Seat or the sound of marketing personnel.
3. according to the method described in claim 2, it is characterized in that, the mode for generating recording includes：Pass through seat or battalion
Pin personnel are first artificial to connect phone or makes a phone call the sound generation recording sent out or the sound by being introduced directly into itself
Generate recording.
4. according to the method described in claim 2, it is characterized in that, the simulation of the step S101 is attended a banquet or the sound of marketing personnel
Sound is stepped up based on recording data, with attending a banquet or the sound of marketing personnel gradually connects in voice, intonation, word speed
Closely.
5. according to the method described in claim 1, it is characterized in that, the concrete operation method of the step S102 includes：Client
It makes a phone call, terminal system turn on automatically phone, client proposes problem, belongs to the preset response of terminal system when the problem of proposition
Logic, then terminal system simulation is attended a banquet or the sound of marketing personnel is answered according to preset answer-mode；When asking for proposition
Topic be not belonging to the preset response logic of terminal system, then terminal system automatic transfer to it is corresponding attend a banquet or marketing personnel carry out
Manual service.
6. according to the method described in claim 5, it is characterized in that, the concrete operation step of the step S102 further includes：Eventually
End system actively dials client according to preset response logic, is responded after client connects or belongs to terminal system the problem of proposition
Preset response logic, then terminal system simulation is attended a banquet or the sound of marketing personnel is answered according to preset answer-mode；
Refusal is responded or proposes problem after client connects phone, then terminal system marks automatically；When client's refusal is answered the call, then terminal
System marks automatically.
7. method according to claim 5 or 6, which is characterized in that the concrete operations of effective client are screened in step S103
Method：Attend a banquet or marketing personnel according to terminal system record result by it is invalid, be not turned on, refuse to answer rejection, the visitor without intention
Family is excluded, remaining recording mark is effective client.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711435266.9A CN108184031A (en) | 2017-12-26 | 2017-12-26 | Interactive method based on AI simulation voice |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201711435266.9A CN108184031A (en) | 2017-12-26 | 2017-12-26 | Interactive method based on AI simulation voice |
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| CN108184031A true CN108184031A (en) | 2018-06-19 |
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| CN201711435266.9A Pending CN108184031A (en) | 2017-12-26 | 2017-12-26 | Interactive method based on AI simulation voice |
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108965620A (en) * | 2018-08-24 | 2018-12-07 | 杭州数心网络科技有限公司 | A kind of artificial intelligence call center system |
| CN109040484A (en) * | 2018-07-16 | 2018-12-18 | 安徽信尔联信息科技有限公司 | A kind of Auto-matching contact staff method |
| CN109065052A (en) * | 2018-11-05 | 2018-12-21 | 中通天鸿（北京）通信科技股份有限公司 | A kind of speech robot people |
| CN109327629A (en) * | 2018-11-01 | 2019-02-12 | 深圳市号互联科技有限公司 | A kind of artificial intelligent voice navigation data processing method |
| CN109413286A (en) * | 2018-10-22 | 2019-03-01 | 北京移数通电讯有限公司 | A kind of intelligent customer service voice response system and method |
| CN109525700A (en) * | 2018-12-25 | 2019-03-26 | 出门问问信息科技有限公司 | Incoming call recognition methods, device, computer equipment and readable storage medium storing program for executing |
| CN109525737A (en) * | 2018-12-03 | 2019-03-26 | 商客通尚景信息技术江苏有限公司 | A kind of call Cut-in control method and system |
| CN109618069A (en) * | 2018-11-28 | 2019-04-12 | 上海智阔通讯技术中心 | Automatic call answering method and system |
| CN111246031A (en) * | 2020-02-27 | 2020-06-05 | 大连即时智能科技有限公司 | Man-machine cooperative telephone customer service method and system |
| WO2021160191A1 (en) * | 2020-04-28 | 2021-08-19 | 南京硅基智能科技有限公司 | Human-in-the-loop voice communication system and method |
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| CN108965620A (en) * | 2018-08-24 | 2018-12-07 | 杭州数心网络科技有限公司 | A kind of artificial intelligence call center system |
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| CN109525737A (en) * | 2018-12-03 | 2019-03-26 | 商客通尚景信息技术江苏有限公司 | A kind of call Cut-in control method and system |
| CN109525700A (en) * | 2018-12-25 | 2019-03-26 | 出门问问信息科技有限公司 | Incoming call recognition methods, device, computer equipment and readable storage medium storing program for executing |
| CN111246031A (en) * | 2020-02-27 | 2020-06-05 | 大连即时智能科技有限公司 | Man-machine cooperative telephone customer service method and system |
| CN111246031B (en) * | 2020-02-27 | 2021-04-06 | 大连即时智能科技有限公司 | Man-machine cooperative telephone customer service method and system |
| WO2021160191A1 (en) * | 2020-04-28 | 2021-08-19 | 南京硅基智能科技有限公司 | Human-in-the-loop voice communication system and method |
| US11380327B2 (en) | 2020-04-28 | 2022-07-05 | Nanjing Silicon Intelligence Technology Co., Ltd. | Speech communication system and method with human-machine coordination |
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Application publication date: 20180619 |