CN109525700A - Incoming call recognition methods, device, computer equipment and readable storage medium storing program for executing - Google Patents
Incoming call recognition methods, device, computer equipment and readable storage medium storing program for executing Download PDFInfo
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- CN109525700A CN109525700A CN201811587280.5A CN201811587280A CN109525700A CN 109525700 A CN109525700 A CN 109525700A CN 201811587280 A CN201811587280 A CN 201811587280A CN 109525700 A CN109525700 A CN 109525700A
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- China
- Prior art keywords
- caller
- user
- incoming call
- harassing call
- call
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
- H04M1/663—Preventing unauthorised calls to a telephone set
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L13/00—Speech synthesis; Text to speech systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2250/00—Details of telephonic subscriber devices
- H04M2250/74—Details of telephonic subscriber devices with voice recognition means
Abstract
Present disclose provides a kind of incoming call recognition methods, comprising: after closing of the circuit, obtains the dialog information of caller；The speech recognition features of caller are obtained according to the dialog information with caller；And judge whether incoming call is harassing call according to speech recognition features.The disclosure additionally provides a kind of incoming call identification device, computer equipment and computer readable storage medium.
Description
Technical field
This disclosure relates to a kind of incoming call recognition methods, device, computer equipment and readable storage medium storing program for executing.
Background technique
Currently, various harassing calls cause great trouble for people's lives.Harassing call is usually avoided to interfere
Mode mainly has local blacklist rejection and network blacklist mark.But for these modes, because harassing call can give birth to
At arbitrary numbers, therefore be difficult to shield, and number by individual user malice identify after, may be for also being refused at other people
It connects, therefore causes the omission of important information.And network blacklist must carry out under specific application, but not including that institute
Some harassing call numbers, data are not complete.
Moreover, when by voice recognition mode to identify harassing call, since the hitter that dials of harassing call is easy to know
Chu and bad impression etc. may not be caused to the hitter that dials of normal telephone.
Summary of the invention
At least one of in order to solve the above-mentioned technical problem, present disclose provides incoming call recognition methods, device, computer
Equipment and readable storage medium storing program for executing.
According to one aspect of the disclosure, a kind of incoming call recognition methods, comprising: after closing of the circuit, obtain pair of caller
Talk about information；The speech recognition features of caller are obtained according to the dialog information with caller；And according to speech recognition features
To judge whether incoming call is harassing call.
According at least one embodiment of the disclosure, after closing of the circuit, user's language that synthesis engages in the dialogue with caller
Sound is simultaneously engaged in the dialogue by user speech and caller, to obtain the dialog information of caller.
According at least one embodiment of the disclosure, the audio user of predetermined quantity is prerecorded, and by pre-
The audio user of fixed number amount is trained, and to obtain the speech synthesis system of user, when engaging in the dialogue with caller, passes through language
Sound synthesis system synthesizes user speech.
It is not harassing call when being sent a telegram here according to speech recognition features judgement according at least one embodiment of the disclosure
When, then show that the dialog information of caller is made a summary to prompt user in telephone interface.
According at least one embodiment of the disclosure, when being harassing call according to speech recognition features judgement incoming call,
It then shields harassing call and shows that the dialog information of caller is made a summary to prompt user in phone.
According at least one embodiment of the disclosure, further includes: the range of default harassing call, and according to preset
Harassing call is shown to user by the range of harassing call.
According at least one embodiment of the disclosure, one or more close is set in the range of preset harassing call
Keyword judges whether incoming call is harassing call according to keyword.
According to another aspect of the present disclosure, a kind of incoming call identification device, comprising: module is obtained, for after closing of the circuit
Obtain the dialog information of caller；Identification module, the voice for obtaining caller according to the dialog information with caller are known
Other feature；And judgment module, judge whether incoming call is harassing call according to speech recognition features.
According to the another aspect of the disclosure, a kind of computer equipment, comprising: memory, memory store computer and execute
Instruction；And processor, processor executes the computer executed instructions of memory storage, so that processor executes above-mentioned side
Method.
According to the another further aspect of the disclosure, computer executed instructions, computer are stored in computer readable storage medium
It executes instruction when being executed by processor for realizing above-mentioned method.
Detailed description of the invention
Attached drawing shows the illustrative embodiments of the disclosure, and it is bright together for explaining the principles of this disclosure,
Which includes these attached drawings to provide further understanding of the disclosure, and attached drawing is included in the description and constitutes this
Part of specification.
Fig. 1 is the schematic flow chart according to the incoming call recognition methods of one embodiment of the disclosure.
Fig. 2 is the schematic flow chart according to the harassing call processing method of one embodiment of the disclosure.
Fig. 3 is the schematic block diagram according to the incoming call identification device of one embodiment of the disclosure.
Fig. 4 is the schematic block diagram according to the harassing call processing unit of one embodiment of the disclosure.
Fig. 5 is the explanatory view according to the computer equipment of one embodiment of the disclosure.
Specific embodiment
The disclosure is described in further detail with embodiment with reference to the accompanying drawing.It is understood that this place
The specific embodiment of description is only used for explaining related content, rather than the restriction to the disclosure.It also should be noted that being
Convenient for description, part relevant to the disclosure is illustrated only in attached drawing.
It should be noted that in the absence of conflict, the feature in embodiment and embodiment in the disclosure can
To be combined with each other.The disclosure is described in detail below with reference to the accompanying drawings and in conjunction with embodiment.
In accordance with one embodiment of the present disclosure, a kind of incoming call recognition methods is provided.As shown in Figure 1, the incoming call identifies
Method includes: obtaining step S11, identification step S12 and judgment step S13.
In obtaining step S11, after closing of the circuit, the dialog information of caller is obtained.According to optional embodiment, when
It is not first that user directly answers, but is answered by the conversational system of equipment when phone is connected to incoming call.The dialogue
System includes the personalized speech synthesis system of equipment user, can be with synthesis device user by the personalized speech synthesis system
Real speech.
After being answered by conversational system, personalized speech synthesis system synthesizes the real speech of user, with caller
It engages in the dialogue, such as question answer dialog etc..For example, can identify that the voice of caller is known in the case where caller actively asks a question
Other feature, and be filled by searching for corresponding answer template, the true language of user is synthesized according to filling content
Sound.Relevant issues can also be synthesized by personalized speech synthesis system to ask a question come active to caller.These situations are only
For example, can select according to the actual situation.
It is to obtain the intention of caller's incoming call using the main purpose that the user speech and caller of synthesis engage in the dialogue.
In an optional embodiment, the termination of the dialog information of caller is obtained it may is that when by synthesis voice and incoming call
Person obtains the intention of caller after engaging in the dialogue, have to the information for the true intention for judging caller, then can terminate logical
Cross the user speech of synthesis and the process of caller's dialogue.
In identification step S12, the speech recognition features of caller are obtained according to the dialog information with caller.Wherein
The dialog information of caller can be identified by audio recognition method, to obtain the speech recognition features of caller.
In judgment step S13, judge whether incoming call is harassing call according to speech recognition features.Here, passing through root
According to the speech recognition features for the caller that the dialog information of caller obtains, the especially identification feature of the intention of caller and in advance
If harassing call range compare, so that whether the phone for judging caller is harassing call.
In the method, it is engaged in the dialogue first by the user speech synthesized with caller, from dialog information
The intention of electric person, thus performing corresponding processing, for example, harassing call when shielded, and while being normal telephone, then prompts
User answers.In this way, feeling it is user to caller because the user speech of synthesis is almost identical as the real speech of user
It is receiving calls, for the caller of harassing call, can be easier and be quickly obtained its true purposes, lower than just
For the caller of normal phone, feel to be true man with its dialogue to people, it can be to avoid unplessantness displeasure etc..
According to the disclosure another, embodiment there is provided a kind of harassing call processing methods, as shown in Figure 2.
In the step S21 of this method, when the phone of user is connected to phone, by conversational system auto-pickup, in electricity
After words are connected, the real speech of user is synthesized, using the personalized speech synthesis system of user to talk with caller.
In step S22, the incoming call that caller is obtained by the dialogue talked with caller is intended to.For example, coming
When referring to " whether you, which need, is provided a loan " in the dialogue of electric person, it may be considered that the true intention of caller is " loan ", such as come
" your credit card repayment is expired " is referred in the dialogue of electric person, then it is assumed that the true intention of caller is notice credit card repayment
Item.
In step S23, by the language identification feature of the caller's true intention identified, whether to judge the incoming call
For harassing call.The judgement can be depending on the harassing call range of user preset.
If it is determined that harassing call, then carry out step S24 to carry out shielding processing to harassing call.In this step,
Harassing call can directly be hung up, and incoming number is stored into blacklist.In addition, according to an optional embodiment party
Formula, can make a summary (the core abstract extracted from text) in the dialogue of user terminal interface display caller, to be shown to use
Family, such as when being connected to loan harassing call, then show " having shielded phone of providing a loan " to user.
If it is determined that not being harassing call, then step S25 is carried out.In step s 25, by speech recognition system record
Content generates summary info (the core abstract extracted from text), is shown to user.User can see the summary info
In, the content of incoming call is learnt, and user receives calls, into normal communication process.For example, having notice, " credit card is also
Money is expired " phone when, be judged as when not being harassing call, then for example show " credit card repayment of * * bank is expired " to user
Etc. similar informations, and user is prompted to receive calls.
In this way, can directly be masked for harassing call, and normal telephone can be answered and
Since the content and user of learning incoming call are directly answered, can make caller in this way is synthesis voice before hardly feeling
It is engaging in the dialogue.
According to the disclosure optional embodiment, for the above embodiment used in personalized speech synthesis
System can obtain the personalized speech synthesis system of equipment user by prerecording the audio of user and then being trained.
Speaker adaptation algorithm can be used for example, by selecting a small amount of voice of user, such as 40 or so languages
Sound, to be trained.Optionally, which can be trained on the server.
In addition, in the above-described embodiment, judging to be used during harassing call according to an optional embodiment
Harassing call range can be preset by user.These can be arranged according to the actual situation or according to prompt information in user
Range, for example, the range of " selling vehicle ", " selling room ", " selling insurance ", " distribution ", " renting a house ", " loan " etc. is preset, and
Some keywords can be set in these ranges.By the way that the keyword of the speech recognition features of acquisition and these ranges is carried out pair
Than to judge incoming call whether in these ranges.If one or more matches, then it is assumed that be.Certainly, this field
It will be appreciated by the skilled person that matching degree can be set also to be confirmed, such as according to quantity different of corresponding keyword
Different with spending, then matching degree is high when correspondence keyword quantity is more, then low when few.If exceeding certain matching degree, recognize
For in some range.Different words can also be set to different matching degrees, such as sell room range, this " will be bought house "
Word matching degree is set as higher etc..
The above method or not can be executed for stored telephone number in the address list of the equipment of user
Execute the above method.Such as the above method only is executed to Stranger Calls.
In the following, the above method that will illustrate the disclosure by specific example.
For example, dialog management system is answered when there is incoming call, and pass through the personalized speech synthesis system of user
Synthesis voice " hello, could you tell me that whom is? ".At this moment caller will reply the relevant information of name, at this moment pass through speech recognition system
System is identified and records name relevant information, then can synthesize voice by the personalized speech synthesis system of user
" could you tell me look for me what? ".At this moment caller will reply specific thing, at this moment be known by speech recognition system
Not and recorded.Distinguish whether the incoming call is harassing call by the speech recognition features of identification.It was distinguished specifically
Cheng Zhong, can be by the way of comparing with preset harassing call range.When being judged as harassing call, can shield automatically
It covers the incoming call, and/or blacklist is added in the number, and/or is made a summary being generated according to the information of record, shown on interface
Show to be prompted to user, such as " receiving * * phone, shielded " etc..If it is determined that not being harassing call, then believed according to record
Breath generates abstract, is shown that such user sees to prompt user, such as " so-and-so sends a telegram here because of * * thing " etc. on interface
The gapless communication with caller may be implemented when directly answering after the abstract.
According to a further embodiment of the disclosure, a kind of incoming call identification device is provided.As shown in figure 3, the incoming call identifies
Device 300 includes obtaining module 301, identification module 302 and judgment module 303.
Module 301 is obtained for obtaining the dialog information of caller after closing of the circuit.The dialog information, which can be, to be passed through
The information of caller obtained from the user speech of the personalized speech synthesis system synthesis of user and caller engage in the dialogue.And
And the processing that the acquisition module 301 is carried out can be opposite with processing performed by the obtaining step in above-mentioned implementation embodiment
It answers.
Identification module 302, for obtaining the speech recognition features of caller according to the dialog information with caller.Here
The dialog information of caller can be identified by audio recognition method, to obtain the speech recognition features of caller
Judgment module 303 judges whether incoming call is harassing call according to speech recognition features.Pass through pair according to caller
Talk about the speech recognition features of the caller of information acquisition, the especially identification feature of the intention of caller and preset harassing call
Range compares, so that whether the phone for judging caller is harassing call.
That is, in the disclosure, prerecording the audio user of predetermined quantity, and pass through the use to predetermined quantity
Family audio is trained, and to obtain the speech synthesis system of user, when engaging in the dialogue with caller, passes through the speech synthesis
System synthesizes user speech, is engaged in the dialogue by the user speech and caller of synthesis, to obtain the dialog information of caller.
According to the disclosure another, embodiment there is provided a kind of harassing call processing units.Shown in figure Fig. 4, the harassing and wrecking
Phone processing unit includes obtaining module 401, identification module 402, judgment module 403, shroud module 404 and display module 405.
When the phone of user is connected to phone, by conversational system auto-pickup, after closing of the circuit, of user is used
Property speech synthesis system synthesizes the real speech of user, to talk with caller.To be obtained by obtaining module 401
Take the dialog information of caller.And the language identification feature of the true intention of caller is identified by identification module 402.
To judge whether the incoming call is harassing call according to judgment module 403.When being judged as YES harassing call, screen can be passed through
Module 404 is covered to mask harassing call.In addition, while masking harassing call, it can also be on display module 405
Show dialogue summary info of caller etc. to notify user.If it is determined that when not being harassing call, it can be in display module
The dialogue summary info of caller is shown on 405, to prompt user to receive calls.
In an optional embodiment of the disclosure, the dialog information of caller can be real-time transmitted to speech recognition
Server is transmitted to user equipment after speech recognition server obtains speech recognition features.In addition it can also pass through user equipment
Built-in voice recognition chip carries out speech recognition to the dialog information of caller to obtain the speech recognition features of dialog information.
According to a kind of the another embodiment there is provided terminal device of the disclosure, which is that can carry out voice
Terminal device of communication, such as fixed-line telephone, mobile phone etc..Wherein the mobile device may include in above embodiment
Modules.But those skilled in the art can also according to the actual situation, by some/certain module be arranged in mobile device
Except, such as be arranged on the server.
The disclosure also provides a kind of computer equipment, as shown in figure 5, the equipment includes: communication interface 1000, memory
2000 and processor 3000.Communication interface 1000 carries out data interaction for being communicated with external device.Memory
The computer program that can be run on processor 3000 is stored in 2000.Processor 3000 executes real when the computer program
Method in existing above embodiment.The quantity of the memory 2000 and processor 3000 can be one or more.
Memory 2000 may include high speed RAM memory, can also further include nonvolatile memory (non-
Volatile memory), a for example, at least magnetic disk storage.
If communication interface 1000, memory 2000 and the independent realization of processor 3000, communication interface 1000, memory
2000 and processor 3000 can be connected with each other by bus and complete mutual communication.The bus can be industrial standard
Architecture (ISA, Industry Standard Architecture) bus, external equipment interconnection (PCI, Peripheral
Component) bus or extended industry-standard architecture (EISA, Extended Industry Standard
Component) bus etc..The bus can be divided into address bus, data/address bus, control bus etc..For convenient for expression, the figure
In only indicated with a thick line, it is not intended that an only bus or a type of bus.
Optionally, in specific implementation, if communication interface 1000, memory 2000 and processor 3000 are integrated in one
On block chip, then communication interface 1000, memory 2000 and processor 3000 can complete mutual lead to by internal interface
Letter.
Any process described otherwise above or method description are construed as in flow chart or herein, and expression includes
It is one or more for realizing specific logical function or process the step of executable instruction code module, segment or portion
Point, and the range of the preferred embodiment of the disclosure includes other realization, wherein can not press shown or discussed suitable
Sequence, including according to related function by it is basic simultaneously in the way of or in the opposite order, Lai Zhihang function, this should be by the disclosure
Embodiment person of ordinary skill in the field understood.Processor executes each method as described above and processing.
For example, the method implementation in the disclosure may be implemented as computer software programs, being tangibly embodied in machine can
Read medium, such as memory.In some embodiments, some or all of of computer software programs can be via memory
And/or communication interface and be loaded into and/or install.When computer software programs are loaded into memory and are executed by processor,
One or more steps in method as described above can be executed.Alternatively, in other embodiments, processor can lead to
It crosses other any modes (for example, by means of firmware) appropriate and is configured as executing one of above method.
Expression or logic and/or step described otherwise above herein in flow charts, may be embodied in any
In computer-readable medium, for instruction execution system, device or equipment (such as computer based system, including processor
System or other can be from instruction execution system, device or equipment instruction fetch and the system executed instruction) use, or combine these
Instruction execution system, device or equipment and use.
For the purpose of this specification, " computer-readable medium ", which can be, any may include, stores, communicates, propagates or pass
Defeated program is for instruction execution system, device or equipment or the dress used in conjunction with these instruction execution systems, device or equipment
It sets.The more specific example (non-exhaustive list) of computer-readable medium include the following: there is the electricity of one or more wirings
Interconnecting piece (electronic device), portable computer diskette box (magnetic device), random access memory (RAM), read-only memory
(ROM), erasable edit read-only storage (EPROM or flash memory), fiber device and portable read-only memory
(CDROM).In addition, computer-readable medium can even is that the paper that can print described program on it or other suitable Jie
Matter, because can then be edited, be interpreted or when necessary with other for example by carrying out optical scanner to paper or other media
Suitable method is handled electronically to obtain described program, is then stored in computer storage.
It should be appreciated that each section of the disclosure can be realized with hardware, software or their combination.In above-mentioned embodiment party
In formula, multiple steps or method can carry out reality in memory and by the software that suitable instruction execution system executes with storage
It is existing.It, and in another embodiment, can be in following technology well known in the art for example, if realized with hardware
Any one or their combination are realized: having a discrete logic for realizing the logic gates of logic function to data-signal
Circuit, the specific integrated circuit with suitable combinational logic gate circuit, programmable gate array (PGA), field-programmable gate array
Arrange (FPGA) etc..
Those skilled in the art are understood that realize all or part of the steps of above embodiment method
It is that relevant hardware can be instructed to complete by program, the program can store in a kind of computer readable storage medium
In, which when being executed, includes the steps that one or a combination set of method implementation.
In addition, can integrate in a processing module in each functional unit in each embodiment of the disclosure, it can also
To be that each unit physically exists alone, can also be integrated in two or more units in a module.It is above-mentioned integrated
Module both can take the form of hardware realization, can also be realized in the form of software function module.The integrated module
If in the form of software function module realize and when sold or used as an independent product, also can store one calculating
In machine readable storage medium storing program for executing.The storage medium can be read-only memory, disk or CD etc..
In the description of this specification, reference term " an embodiment/mode ", " some embodiment/modes ",
The description of " example ", " specific example " or " some examples " etc. means the embodiment/mode or example is combined to describe specific
Feature, structure, material or feature are contained at least one embodiment/mode or example of the application.In this specification
In, schematic expression of the above terms are necessarily directed to identical embodiment/mode or example.Moreover, description
Particular features, structures, materials, or characteristics can be in any one or more embodiment/modes or example in an appropriate manner
In conjunction with.In addition, without conflicting with each other, those skilled in the art can be by different implementations described in this specification
Mode/mode or example and different embodiments/mode or exemplary feature are combined.
In addition, term " first ", " second " are used for descriptive purposes only and cannot be understood as indicating or suggesting relative importance
Or implicitly indicate the quantity of indicated technical characteristic.Define " first " as a result, the feature of " second " can be expressed or
Implicitly include at least one this feature.In the description of the present application, the meaning of " plurality " is at least two, such as two, three
It is a etc., unless otherwise specifically defined.
It will be understood by those of skill in the art that above embodiment is used for the purpose of clearly demonstrating the disclosure, and simultaneously
Non- be defined to the scope of the present disclosure.For those skilled in the art, may be used also on the basis of disclosed above
To make other variations or modification, and these variations or modification are still in the scope of the present disclosure.
Claims (10)
1. a kind of incoming call recognition methods characterized by comprising
After closing of the circuit, the dialog information of caller is obtained；
The speech recognition features of caller are obtained according to the dialog information with the caller；And
Judge whether the incoming call is harassing call according to the speech recognition features.
2. the method as described in claim 1, which is characterized in that after closing of the circuit, what synthesis engaged in the dialogue with the caller
User speech is simultaneously engaged in the dialogue by the user speech with caller, to obtain the dialog information of the caller.
3. method according to claim 1 or 2, which is characterized in that prerecord the audio user of predetermined quantity, and pass through
The audio user of the predetermined quantity is trained, to obtain the speech synthesis system of the user, when with the caller
When engaging in the dialogue, the user speech is synthesized by the speech synthesis system.
4. method according to any one of claims 1 to 3, which is characterized in that judge when according to the speech recognition features
When the incoming call is not harassing call, then show that the dialog information of caller is made a summary to prompt user in telephone interface.
5. method according to any one of claims 1 to 4, which is characterized in that judge when according to the speech recognition features
When the incoming call is harassing call, then shields the harassing call and show that the dialog information of caller is made a summary to mention in phone
Show user.
6. the method as described in any one of claims 1 to 5, which is characterized in that further include: the range of default harassing call,
And harassing call is shown to by user according to the range of preset harassing call.
7. method as claimed in claim 6, which is characterized in that set in the range of preset harassing call one or more
Keyword judges whether the incoming call is harassing call according to the keyword.
8. a kind of incoming call identification device characterized by comprising
Module is obtained, for obtaining the dialog information of caller after closing of the circuit；
Identification module, for obtaining the speech recognition features of caller according to the dialog information with the caller；And
Judgment module judges whether the incoming call is harassing call according to the speech recognition features.
9. a kind of computer equipment characterized by comprising
Memory, the memory store computer executed instructions；And
Processor, the processor executes the computer executed instructions of the memory storage, so that the processor executes such as
Method described in any one of claims 1 to 7.
10. a kind of computer readable storage medium, which is characterized in that be stored with computer in the computer readable storage medium
It executes instruction, for realizing as described in any one of claims 1 to 7 when the computer executed instructions are executed by processor
Method.
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