CN104159229B - Incoming call processing method and device - Google Patents

Incoming call processing method and device Download PDF

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Publication number
CN104159229B
CN104159229B CN201310178950.9A CN201310178950A CN104159229B CN 104159229 B CN104159229 B CN 104159229B CN 201310178950 A CN201310178950 A CN 201310178950A CN 104159229 B CN104159229 B CN 104159229B
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China
Prior art keywords
incoming call
number
malice
voice messaging
telegram here
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CN201310178950.9A
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Chinese (zh)
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CN104159229A (en
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宁京
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腾讯科技(深圳)有限公司
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Priority to CN201310178950.9A priority Critical patent/CN104159229B/en
Publication of CN104159229A publication Critical patent/CN104159229A/en
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Publication of CN104159229B publication Critical patent/CN104159229B/en

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Abstract

The embodiment of the present invention proposes a kind of incoming call processing method and device, method include: to judge whether the number of incoming call is the number not shown when there is incoming call;If the number of incoming call is the number not shown, preset interactive voice prompt is played;It receives voice messaging and records;The voice messaging recorded by the verifying of preset proof rule judges whether incoming call is that malice is sent a telegram here;If incoming call is not that malice is sent a telegram here, the first operation that prompt user answers is carried out;If incoming call is that malice is sent a telegram here, the second operation that refusal is answered is carried out.The method of the embodiment of the present invention, malice can be judged whether it is by way of speech recognition and is sent a telegram here, to decide whether to intercept incoming call in the case where incoming number is not shown, it is truly realized the active interception to malice incoming call, further improves anti-harassment effect.

Description

Incoming call processing method and device

Technical field

The present invention relates to field of communication technology, in particular to a kind of incoming call processing method and device.

Background technique

With popularizing for mobile communication, mobile phone becomes the portable means of communication of people, and mobile phone is giving people Live while offer convenience, also bring many troubles, the harassing calls such as especially various distributions, advertisement, fraud are increasingly Wildness, very disruptive daily life.Meanwhile with the intensification of user's communication experiences, user is to mobile phone service The requirement of quality is also higher and higher, it would be desirable to obtain more professional, personalized, intelligentized mobile communication and mobile information service.

To solve the above-mentioned problems, occur some mobile phone security softwares on the market at present, these softwares can lead to It crosses setting blacklist and carrys out call interceptor.But these interception modes still have many deficiencies, for example anti-harassment interception function is not It is perfect, it can not accomplish active interception, user, which was only invaded, just can be added blacklist for harassing and wrecking number;It can not be by network electricity The hiding numbers such as words, overseas incoming call are added to blacklist etc..

Therefore how to allow user under the premise of not influencing to connect important incoming call from the harassing and wrecking of phone, have become at present One technical problem urgently to be solved of mobile communication field.

Summary of the invention

The purpose of the embodiment of the present invention is that a kind of incoming call processing method and device is provided, to solve existing mobile phone The problem of number Interception Technology can not carry out active interception to the number that incoming call is not shown.

The embodiment of the present invention proposes a kind of call processing method, comprising:

When there is incoming call, judge whether the number of incoming call is the number not shown;

If the number of incoming call is the number not shown, preset interactive voice prompt is played;

It receives voice messaging and records;

The voice messaging recorded by the verifying of preset proof rule judges whether incoming call is that malice is sent a telegram here;

If incoming call is not that malice is sent a telegram here, the first operation that prompt user answers is carried out;

If incoming call is that malice is sent a telegram here, the second operation that refusal is answered is carried out.

The embodiment of the present invention also proposes a kind of incoming call handling device, comprising:

Number judging unit, for when there is incoming call, judging whether the number of incoming call is the number not shown;

When interactive voice broadcast unit for the number in incoming call is the number not shown, preset interactive voice is played Prompt;

Recoding unit, for receiving voice messaging and recording;

Authentication unit, the voice messaging for being recorded by the verifying of preset proof rule judge whether incoming call is malice Incoming call;

First operating unit, for carrying out the first operation that prompt user answers when incoming call is not that malice is sent a telegram here;

Second operating unit, for carrying out the second operation that refusal is answered when incoming call is that malice is sent a telegram here.

Compared with the existing technology, the beneficial effects of the present invention are: the method for the embodiment of the present invention, can incoming number not In the case where display, malice is judged whether it is by way of speech recognition and is sent a telegram here, thus decide whether to intercept incoming call, It is truly realized the active interception to malice incoming call, further improves anti-harassment effect.

Detailed description of the invention

Fig. 1 is a kind of flow chart of call processing method of the embodiment of the present invention;

Fig. 2 is the flow chart of another call processing method of the embodiment of the present invention;

Fig. 3 is a kind of structure chart of incoming call handling device of the embodiment of the present invention;

Fig. 4 is the structure chart of another incoming call handling device of the embodiment of the present invention.

Specific embodiment

For the present invention aforementioned and other technology contents, feature and effect refer to the preferable reality of schema in following cooperation Applying can clearly be presented in example detailed description.By the explanation of specific embodiment, when predetermined mesh can be reached to the present invention The technical means and efficacy taken be able to more deeply and it is specific understand, however institute's accompanying drawings are only to provide with reference to and say It is bright to be used, it is not intended to limit the present invention.

Referring to Fig. 1, its flow chart for a kind of call processing method of the embodiment of the present invention comprising following steps:

S101 receives incoming information.

S102 judges whether the number of incoming call is the number not shown.If it is not, then entering step S103.If so, into Enter step S104.The incoming call for not showing number includes overseas incoming call, the networking telephone, " secrecy " phone being arranged by operator Deng.

S103 operates incoming call by existing incoming call handling mode.Such as by incoming number with pre-set it is black List is compared, if incoming number belongs to blacklist, refusal is answered, if incoming number on the contrary is not belonging to blacklist, mentions Show that user answers.

S104 plays preset interactive voice prompt.The interactive voice prompt refers to that prompt caller interacts One section of voice messaging.Such as interactive voice prompt can be a problem, and caller is required to answer;The for another example language Sound interaction prompts can be the voice prompting etc. for requiring caller to repeat a sentence.

S105 receives voice messaging and records.Here the received voice messaging of institute is to play interactive voice prompt knot Shu Hou, the information that caller's feedback is come.When recorded speech information, it can be recorded by the way of in limited time, or can also be with certain The end key that a key is completed as voice recording, such as " # " key.

S106, the voice messaging recorded by the verifying of preset proof rule judge whether incoming call is that malice is sent a telegram here.If It is no, then enter step S107;If so, entering step S108.

Proof rule described here can be configured according to actual needs.For example interactive voice prompt is one and asks In the case where topic, the speech information content of recording is compared with preset answer content, if consistent with answer, is judged Incoming call be not malice send a telegram here, on the contrary it is then judge incoming call be maliciously send a telegram here.For another example, intonation in the voice messaging of recording can be identified Variation degree illustrates that incoming call may be the machine talk of the networking telephone if intonation variation degree is too small, then judges incoming call to dislike Meaning incoming call;For another example, the tone color that can would not want to the incoming person answered is pre-stored in a sound bank, when the language for identifying recording Tone color in message breath, it is compared with tone color in sound bank, if unanimously, being judged as that malice is sent a telegram here;For another example, Ke Yishi Whether there is sound in the voice messaging that do not record, if illustrating that incoming person does not respond interactive voice prompt without sound, then judging Maliciously to send a telegram here.It is not intended to limit the specific implementation of proof rule herein.

S107 carries out the first operation that prompt user answers.First operation is in the feelings for determining that incoming call is sent a telegram here for non-malicious The operation carried out under condition.For example first operation can be triggering and identical ring of generally sending a telegram here, being also possible to triggering is Do not show that number is sent a telegram here ad hoc ring.

S108 carries out the second operation that refusal is answered.Second operation is to determine the case where incoming call is maliciously sends a telegram here The operation of lower progress.Such as second operation can be and directly disconnect to be electrically connected, one section can also be played and refuse the voice answered It after prompt, disconnects to be electrically connected, or the voice of one section of leaving message prompt can also be played, and breaks after the message of recording incoming side It comes electrical connection.

The method of the embodiment of the present invention can be sentenced by way of speech recognition in the case where incoming number is not shown Whether disconnected be that malice is sent a telegram here, to decide whether to intercept incoming call, is truly realized the active interception to malice incoming call, into One step improves anti-harassment effect.

Referring to Fig. 2, its flow chart for another call processing method of the embodiment of the present invention comprising following step It is rapid:

S201 receives incoming information.

S202 judges whether the number of incoming call is the number not shown.If it is not, then entering step S203.If so, into Enter step S204.The incoming call for not showing number includes overseas incoming call, the networking telephone, " secrecy " phone being arranged by operator Deng.

S203 operates incoming call by existing incoming call handling mode.Such as the verifying of the blacklist by pre-seting Whether incoming number is malice number.

S204 plays default problem recording.Such as: " whom are you good, may I ask you look for? it hears that drop is made a formal request and says answer.Drop ~"

S205 receives voice messaging within a preset time period and records.After problem recording broadcasting, i.e., certainly It is dynamic to start to record in limited time.

S206 identifies the text information in the voice messaging of recording.After voice messaging is recorded, sent after compressing it To being identified from the background, text information therein is identified using speech recognition technology.

S207, the text information that will identify that are compared with preset answer content, judge whether incoming call is that malice is come Electricity.If it is not, then entering step S208;If so, entering step S209.

Such as preset answer is the name or meaning of mobile phone user, such as XX, Mr. Zhang.If voice is believed The text information for including in breath is " I looks for Mr. Zhang ", then judges it is not that malice is sent a telegram here;, whereas if including in voice messaging Text information is " Mr. Li ", then judgement is that malice is sent a telegram here.

S208, the default ring that triggering prompt user answers.

S209 determines whether to carry out tone information according to speech information content is received.If so, entering step S210;If otherwise entering step S213.For example the text of malice is identified from voice messaging, or can not from voice messaging Identify text, i.e. caller does not record to problem and responds, then judgement does not need to carry out tone information;If from voice messaging The text of malice is not identified, then judgement needs to carry out tone information.

S210 exports the voice prompting of tone information.Voice prompting is for example: " sorry, your erroneous answers, owner is not Conveniently answer.Hear that drop makes a formal request message.Drop~"

S211 records within a preset time period.

S212 saves the voicemail message of recording.It is checked so that owner is subsequent.

S213 disconnects to be electrically connected.

The method of the embodiment of the present invention can be known in the case where incoming number is not shown using speech recognition technology The voice answer-back of other incoming person, and by comparing pre-set text answer, to determine whether sending a telegram here for malice, to determine Whether incoming call is intercepted, is truly realized the active interception to malice incoming call, further improves anti-harassment effect.

The embodiment of the present invention also proposes a kind of incoming call handling device, can be set at mobile phone end.Referring to Fig. 3, The incoming call handling device of the present embodiment includes number judging unit 31, interactive voice broadcast unit 32, recoding unit 33, verifying list First 34, first operating unit 35 and the second operating unit 36.Interactive voice broadcast unit 32 is connected with number judging unit 31, Recoding unit 33 is connected with interactive voice broadcast unit 32, and authentication unit 34 is connected with recoding unit 33, the first operating unit 35 It is connect with authentication unit 34 with the second operating unit 36.

Number judging unit 31 is used for when there is incoming call, judges whether the number of incoming call is the number not shown.It does not show The incoming call of number includes overseas incoming call, the networking telephone, " secrecy " phone being arranged by operator etc..When incoming number is display Number when, then incoming call is operated by existing incoming call handling mode.Such as by incoming number and the black name that pre-sets It is singly compared, if incoming number belongs to blacklist, refusal is answered, if incoming number on the contrary is not belonging to blacklist, is prompted User answers.

When number judging unit 31 judges that incoming number is the number not shown, interactive voice broadcast unit 32 can be broadcast Put preset interactive voice prompt.The interactive voice prompt refers to one section of voice messaging that prompt caller interacts. Such as interactive voice prompt can be a problem, and caller is required to answer;For another example interactive voice prompt can be with It is the voice prompting etc. for requiring caller to repeat a sentence.

After interactive voice broadcast unit 32 plays interactive voice prompt, recoding unit 33 begins to receive voice letter It ceases and records.Here the received voice messaging of recoding unit 33 is caller's feedback after playing interactive voice prompt The information come.When 33 recorded speech information of recoding unit, it can be recorded by the way of in limited time, or can also be with some key As the end key that voice recording is completed, such as " # " key.

After recoding unit 33 records received voice messaging, authentication unit 34 can be sent to, by authentication unit 34 The voice messaging recorded by the verifying of preset proof rule judges whether incoming call is that malice is sent a telegram here.Verifying rule described here It can then be configured according to actual needs.Such as in the case that interactive voice prompt is a problem, by the voice of recording The information content is compared with preset answer content, if consistent with answer, judge incoming call be not malice send a telegram here, it is on the contrary then Judgement incoming call is that malice is sent a telegram here.For another example, the variation degree of intonation in the voice messaging of recording can be identified, if intonation changes journey Spend it is small, illustrate incoming call may be the networking telephone machine talk, then judge incoming call for malice incoming call;For another example, it can will not wish Hope the tone color of incoming person answered be pre-stored in a sound bank, when the tone color in the voice messaging for identifying recording, by its with Tone color is compared in sound bank, if unanimously, being judged as that malice is sent a telegram here;For another example, can identify in the voice messaging of recording is It is no to have sound, if illustrating that incoming person does not respond interactive voice prompt without sound, being then judged as that malice is sent a telegram here.Herein not Limit the specific implementation of proof rule.

When authentication unit 34 judges that incoming call is not that malice is sent a telegram here, prompt user is carried out by the first operating unit 35 and is answered First operation.For example first operation can be triggering and identical ring of generally sending a telegram here, and be also possible to triggering not show Show that number is sent a telegram here ad hoc ring.

When authentication unit 34 judges that incoming call is that malice is sent a telegram here, second that refusal is answered is carried out by the second operating unit 36 Operation.Such as second operation can be and directly disconnect to be electrically connected, can also play one section refuse the voice prompting answered after, break It comes electrical connection, or the voice of one section of leaving message prompt can also be played, and disconnect after the message of recording incoming side to be electrically connected It connects.

The device of the embodiment of the present invention can be sentenced by way of speech recognition in the case where incoming number is not shown Whether disconnected be that malice is sent a telegram here, to decide whether to intercept incoming call, is truly realized the active interception to malice incoming call, into One step improves anti-harassment effect.

Referring to Fig. 4, its structure chart for another incoming call handling device of the embodiment of the present invention.With the embodiment of Fig. 3 It compares, the authentication unit 34 of the present embodiment further comprises identification subelement 341 and comparison subunit 342.Second operating unit 36 further comprise message judgment sub-unit 361, message subelement 362 and saving subunit 363.Identify subelement 341 and record Sound unit 33 is connected, and comparison subunit 342 is connected with identification subelement 341, message subelement 362 and message judgment sub-unit 361 are connected, and saving subunit 363 is connected with message subelement 362.

When the interactive voice that interactive voice broadcast unit 32 plays prompts for one section of problem recording, i.e., recoding unit 33 is recorded When the content of the voice messaging of system is problem answers, in the voice messaging that identification subelement 341 can record recoding unit 33 Text information is identified that the text information that then will identify that sends comparison subunit 342 to, will by comparison subunit 342 The text information identified is compared with preset answer content.If text information and preset answer in voice messaging Content is consistent, then illustrating incoming person not is that malice is sent a telegram here;If text information and preset answer content in voice messaging are not Unanimously, then illustrate that incoming person is that malice is sent a telegram here.

When it is that malice is sent a telegram here that authentication unit 34, which is judged to send a telegram here, the message meeting basis of judgment sub-unit 361 receives voice The information content determines whether to carry out tone information.Such as when in voice messaging text information and preset answer it is inconsistent When, tone information can be carried out;And when not including text information in voice messaging, i.e. incoming person does not respond to voice prompting When, it may not be necessary to carry out tone information.Specific judgment rule can according to need to be arranged.

When judgment sub-unit 361 of leaving a message is judged to be left a message, message subelement 362 i.e. can be in the preset period Inside record.When 362 pairs of message voice recordings of subelement of leaving a message are completed, the voice recorded is saved by saving subunit 363 Message information.

The method of the embodiment of the present invention can be known in the case where incoming number is not shown using speech recognition technology The voice answer-back of other incoming person, and by comparing pre-set text answer, to determine whether sending a telegram here for malice, to determine Whether incoming call is intercepted, is truly realized the active interception to malice incoming call, further improves anti-harassment effect.

Through the above description of the embodiments, those skilled in the art can be understood that the embodiment of the present invention The mode of necessary general hardware platform can also be added to realize by software by hardware realization.Based on such reason Solution, the technical solution of the embodiment of the present invention can be embodied in the form of software products, which can store one In a non-volatile memory medium (can be CD-ROM, USB flash disk, mobile hard disk etc.), including some instructions are used so that a meter It calculates machine equipment (can be personal computer, server or the network equipment etc.) and executes each implement scene institute of the embodiment of the present invention The method stated.

The above described is only a preferred embodiment of the present invention, be not intended to limit the present invention in any form, though So the present invention has been disclosed as a preferred embodiment, and however, it is not intended to limit the invention, any technology people for being familiar with this profession Member, is not departing within the scope of technical scheme, when the technology contents using the disclosure above make a little change or modification For the equivalent embodiment of equivalent variations, but it is all without departing from technical scheme content, it is right according to the technical essence of the invention Any simple modification, equivalent change and modification made by above embodiments, all of which are still within the scope of the technical scheme of the invention.

Claims (12)

1. a kind of call processing method characterized by comprising
When there is incoming call, judge whether the number of incoming call is the number not shown;
If the number of incoming call is the number not shown, preset interactive voice prompt is played;
It receives voice messaging and records;
The variation degree for identifying intonation in the voice messaging recorded illustrates that incoming call may be net if intonation variation degree is too small The machine talk of network phone then judges that incoming call is sent a telegram here for malice;
If incoming call is not that malice is sent a telegram here, the first operation that prompt user answers is carried out;
If incoming call be malice send a telegram here, carry out refusal answer second operation, it is described second operation for directly disconnect be electrically connected, It is disconnected after playing the voice prompting that one section of refusal is answered, or plays the voice of one section of leaving message prompt, and in recording incoming It disconnects after the message of side to be electrically connected.
2. call processing method as described in claim 1, which is characterized in that
In the step of preset interactive voice of the broadcasting prompts, the interactive voice prompts for one section of problem recording;
The content of the voice messaging of recording is compared with preset answer content.
3. call processing method as claimed in claim 2, which is characterized in that the content of the voice messaging by recording and pre- If answer content the step of being compared include:
Identify the text information in the voice messaging recorded;
The text information that will identify that is compared with preset answer content.
4. call processing method as described in claim 1, which is characterized in that the step for receiving voice messaging and recording It suddenly include: to receive voice messaging within a preset time period and record.
5. call processing method as described in claim 1, which is characterized in that first operation for carrying out prompt user and answering The step of in, first operation includes triggering preset ring.
6. call processing method as described in claim 1, which is characterized in that the step for carrying out the second operation that refusal is answered In rapid, second operation includes:
According to speech information content is received, determine whether to carry out tone information;
To carry out tone information, then record within a preset time period;
The voicemail message recorded is saved, and is disconnected to be electrically connected.
7. a kind of incoming call handling device characterized by comprising
Number judging unit, for when there is incoming call, judging whether the number of incoming call is the number not shown;
When interactive voice broadcast unit for the number in incoming call is the number not shown, preset interactive voice prompt is played;
Recoding unit, for receiving voice messaging and recording;
Authentication unit, the variation degree of intonation in the voice messaging recorded for identification, if intonation variation degree is too small, explanation Incoming call may be the machine talk of the networking telephone, then judges that incoming call is sent a telegram here for malice;
First operating unit, for carrying out the first operation that prompt user answers when incoming call is not that malice is sent a telegram here;
Second operating unit, for when incoming call is that malice is sent a telegram here, carrying out the second operation that refusal is answered, second operation is Directly disconnect be electrically connected, play one section refuse the voice prompting answered after disconnect, or broadcasting one section of leaving message prompt Voice, and disconnect after the message of recording incoming side to be electrically connected.
8. incoming call handling device as claimed in claim 7, which is characterized in that
The interactive voice that the interactive voice broadcast unit plays prompts for one section of problem recording;
The authentication unit judges to send a telegram here by the way that the content of the voice messaging of recording to be compared with preset answer content It whether is that malice is sent a telegram here.
9. incoming call handling device as claimed in claim 8, which is characterized in that the authentication unit further comprises:
Identify subelement, the text information in voice messaging recorded for identification;
Comparison subunit, the text information for will identify that are compared with preset answer content.
10. incoming call handling device as claimed in claim 7, which is characterized in that the recoding unit is within a preset time period It receives voice messaging and records.
11. incoming call handling device as claimed in claim 7, which is characterized in that the first behaviour that first operating unit carries out Make to include triggering preset ring.
12. incoming call handling device as claimed in claim 7, which is characterized in that second operating unit further comprises:
Message judgment sub-unit carries out tone information for determining whether to according to speech information content is received;
Message subelement, for being recorded within a preset time period when needing to carry out tone information;
Saving subunit, for saving the voicemail message recorded.
CN201310178950.9A 2013-05-15 2013-05-15 Incoming call processing method and device CN104159229B (en)

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CN105812550A (en) * 2014-12-31 2016-07-27 中兴通讯股份有限公司 Voice call anti-interference method, voice call anti-interference device and terminal
CN105187667A (en) * 2015-10-09 2015-12-23 小米科技有限责任公司 Incoming call processing method and device
CN105450827B (en) * 2015-11-11 2018-03-27 中国联合网络通信集团有限公司 Call processing method, user terminal and server
CN106657528B (en) * 2016-12-29 2020-01-24 浙江吉利控股集团有限公司 Incoming call management method and device
CN106911840A (en) * 2017-01-16 2017-06-30 奇酷互联网络科技(深圳)有限公司 Mobile terminal and its voice service method and device
CN109474734A (en) * 2017-09-08 2019-03-15 阿里巴巴集团控股有限公司 Recognition methods, device and the terminal of type of call
CN109451186A (en) * 2018-11-06 2019-03-08 中国联合网络通信集团有限公司 A kind of voice hold-up interception method and system

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CN101009737B (en) * 2006-01-26 2010-09-15 国际商业机器公司 Method and device for preventing rubbish voice call
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JP5679287B2 (en) * 2010-11-24 2015-03-04 日本電気通信システム株式会社 Communication device

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