CN109547283B - Intelligent communication service method and system - Google Patents

Intelligent communication service method and system Download PDF

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Publication number
CN109547283B
CN109547283B CN201811240350.XA CN201811240350A CN109547283B CN 109547283 B CN109547283 B CN 109547283B CN 201811240350 A CN201811240350 A CN 201811240350A CN 109547283 B CN109547283 B CN 109547283B
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data
communication service
peak
information
communication
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CN109547283A (en
Inventor
李有成
屠君红
区志雄
李奎
冯伟豪
高固峰
刘文洪
廖秋月
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Sunsea Communication Service Co ltd
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Sunsea Communication Service Co ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
    • H04L43/0876—Network utilisation, e.g. volume of load or congestion level
    • H04L43/0888—Throughput
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/16—Threshold monitoring
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/50—Testing arrangements

Abstract

The invention provides an intelligent communication service system, which comprises a main control module, at least one secondary control module and at least one wired communication module, wherein the main control module comprises a main control module, a secondary control module and a wired communication module; the main control module is in communication connection with the secondary control module, and the secondary control module is in communication connection with the wired communication module; the main control module is used for acquiring data traffic information in a preset service coverage area; the preset service coverage area comprises at least one secondary communication service area; each secondary communication service area is provided with one secondary control module and at least one wired communication module; the secondary control module is used for acquiring the data traffic information of the wired communication module and sending the acquired data traffic information to the main control module; the intelligent communication service method and the intelligent communication service system can automatically collect the communication data condition of each service area and can analyze the collected data.

Description

Intelligent communication service method and system
Technical Field
The invention relates to the technical field of line communication networks, in particular to an intelligent communication service method and system.
Background
With the development of communication technology, network services gradually become an essential part of people's daily life, and the dependence of people on network services gradually rises, so that higher and higher requirements are put forward on communication services of operators; the requirements of cable daily inspection, line upgrading, copper-to-optical engineering, service expansion and the like all cause more and more pressure on the service of operators. The existing cable routing inspection arrangement, line upgrading plan, service expansion and the like are manually completed by operators; after corresponding data are collected and analyzed by a special staff, a corresponding plan is appointed, the workload is huge, not little labor cost pressure is caused to an operator, and the service experience of a user to the operator is reduced.
Disclosure of Invention
The invention aims to overcome the defects of the prior art and provides an intelligent communication service method and system, which can automatically collect the communication data condition of each service area, analyze the collected data, generate corresponding service data and send the corresponding service data to an operator, thereby effectively reducing the requirement of the operator on the labor cost of the operation service.
The invention adopts the following technical scheme for realizing the purpose:
in a first aspect, the present invention provides an intelligent communication service system, including a main control module, at least one secondary control module, and at least one wired communication module;
the main control module is in communication connection with the secondary control module, and the secondary control module is in communication connection with the wired communication module.
The main control module is used for acquiring data traffic information in a preset service coverage area;
the preset service coverage area comprises at least one secondary communication service area;
each secondary communication service area is provided with one secondary control module and at least one wired communication module;
the secondary control module is used for acquiring the data traffic information of the wired communication module and sending the acquired data traffic information to the main control module;
the main control module is used for generating matched regional communication service characteristic data according to the data traffic information of each secondary communication service region received in a preset statistical period, and generating a regional communication service characteristic table according to the regional communication service characteristic data;
the main control module is also used for sending the regional communication service feature list to a first user;
wherein the data traffic information comprises communication data real-time throughput; the regional communication service characteristic data comprises communication data peak information, communication service peak information and average data flow information; the regional communication service characteristic table comprises at least one piece of secondary communication service region information, regional communication service characteristic data matched with the secondary communication service region information, and statistical time information matched with the regional communication service characteristic data.
In an embodiment of the present invention, the communication data peak information includes peak data traffic information and peak time period information, and the communication service low peak information includes low peak data traffic information and low peak time period information;
then, the main control module is further configured to obtain a real-time throughput of communication data of any one secondary communication service area in the preset statistical period;
the main control module is also used for generating a communication data flow curve according to the acquired real-time throughput of the communication data;
the main control module is also used for generating average data flow according to the acquired real-time throughput of the communication data;
the main control module is further used for generating a high load threshold according to the average data flow and a first preset parameter;
the main control module is further used for generating a low load threshold according to the average data flow and a second preset parameter;
the main control module is further configured to obtain a line segment, of which data throughput is not less than the high load threshold, from the communication traffic curve, and record the line segment as a high peak period data curve;
the main control module is further configured to obtain a continuous time period of the peak period data curve, and record the continuous time period as a peak period time period;
the main control module is further configured to obtain an average value of data throughput of the high peak period data curve, and record the average value as a high peak period data flow;
the main control module is further configured to obtain a line segment with a data throughput not greater than the low load threshold from the communication traffic curve, and record the line segment as a low peak data curve;
the main control module is further used for acquiring a continuous time period of the low peak data curve, and recording the continuous time period as a low peak time period;
the main control module is further used for obtaining an average value of data throughput of the data curve in the low peak period and recording the average value as data flow in the low peak period;
the main control module is further configured to record the peak time period, the peak data traffic, the low peak time period, and the low peak data traffic as regional communication service feature data matched with the obtained secondary communication service region.
In an embodiment of the present invention, the communication data peak information includes data traffic information in a peak period, and the communication service peak information includes data traffic information in a peak period;
the main control module is also used for acquiring a service analysis area;
the main control module is further used for acquiring secondary communication service area information matched with the service analysis area from the area communication service characteristic table, and acquiring communication service characteristic data of the secondary communication service area information in a first preset time period;
the main control module is also used for generating a peak period flow change trend, a low peak period flow change trend and a daily average flow change trend according to the acquired peak period flow information, low peak period flow information and average flow information;
the main control module is also used for comparing the peak flow variation trend, the low peak flow variation trend and the daily average flow variation trend;
when the main control module judges that at least two of the peak flow variation trend, the low peak flow variation trend and the daily average flow variation trend show descending trends which are matched;
the main control module is also used for recording the matched descending trend as a flow descending trend;
the main control module is further configured to acquire communication service data of the service analysis area in a second preset time period;
the main control module is also used for generating a communication service change trend according to the acquired communication service data;
the main control module is further configured to compare the communication service change trend with the traffic reduction trend;
when the communication service change trend is not matched with the flow descending trend;
the main control module is further used for generating communication abnormal information and sending the communication abnormal information to the first user.
Further, in an embodiment of the present invention, the intelligent communication service system further includes at least one wireless communication module;
the secondary control module is also in communication connection with the wireless communication module.
Each secondary communication service area is also provided with at least one wireless communication module;
the main control module is further configured to send the communication exception information to a secondary control module arranged in the service analysis area;
the secondary control module is further used for sending the received communication abnormal information to a second user through the wireless communication module.
In an embodiment of the present invention, when the main control module determines that at least two of the peak-period traffic variation trend, the low-peak-period traffic variation trend, and the daily average traffic variation trend show an ascending trend, and the ascending trends are matched;
the main control module is also used for recording the matched ascending trend as a flow ascending trend;
the main control module is further used for acquiring a preset bandwidth upper limit of the service analysis area;
the main control module is further used for generating estimated peak period data traffic according to a third preset time period, the rising trend and the peak period data traffic;
the main control module is further used for comparing the estimated peak period data traffic with the preset bandwidth upper limit;
when the main control module judges that the estimated peak period data flow is not less than the preset bandwidth upper limit;
the main control module is further used for generating line upgrading information and sending the line upgrading information to the first user.
In an embodiment of the present invention, the communication data peak information further includes peak period time period information, and the communication service peak information includes peak period time period;
the main control module is further configured to obtain communication service feature data of each secondary communication service area in a first preset time period from the area communication service feature table;
the main control module is also used for generating polling time matched with each secondary communication service area according to the low peak time period in the acquired communication service characteristic data;
the main control module is also used for generating a polling timetable according to the secondary communication service area information and polling time matched with the secondary communication service area information;
the main control module is also used for sending the inspection schedule to the first user.
In a second aspect, the present invention provides an intelligent communication service method, including:
acquiring communication traffic information of each secondary communication service area in a preset service coverage area, wherein the preset service coverage area comprises at least one secondary communication service area;
generating matched regional communication service characteristic data according to the received data traffic information of each secondary communication service region in a preset statistical period;
generating a regional communication service characteristic table according to the regional communication service characteristic data;
sending the regional communication service feature list to a first user;
wherein the data traffic information comprises communication data real-time throughput; the regional communication service characteristic data comprises communication data peak information, communication service peak information and average data flow information; the regional communication service characteristic table comprises at least one piece of secondary communication service region information, regional communication service characteristic data matched with the secondary communication service region information, and statistical time information matched with the regional communication service characteristic data.
In an embodiment of the present invention, the communication data peak information includes peak data traffic information and peak time period information, and the communication service low peak information includes low peak data traffic information and low peak time period information;
then, the generating matched regional communication service feature data according to the data traffic information of each secondary communication service region received in the preset statistical period specifically includes:
acquiring the real-time throughput of communication data of any secondary communication service area in the preset statistical period;
generating a communication data flow curve according to the acquired real-time throughput of the communication data;
generating average data flow according to the acquired real-time throughput of the communication data;
generating a high load threshold according to the average data flow and a first preset parameter;
generating a low load threshold according to the average data flow and a second preset parameter;
acquiring a line segment with data throughput not less than the high load threshold from the communication flow curve, and recording the line segment as a high peak period data curve;
acquiring a continuous time period of the peak period data curve, and recording the continuous time period as a peak period time period;
acquiring the average value of the data throughput of the data curve in the peak period, and recording the average value as the data flow in the peak period;
acquiring a line segment of which the data throughput is not greater than the low load threshold from the communication flow curve, and recording the line segment as a low peak data curve;
acquiring a continuous time period of the low peak period data curve, and recording as a low peak period time period;
acquiring the average value of the data throughput of the data curve at the low peak period, and recording the average value as the data flow at the low peak period;
and recording the peak time period, the peak data flow, the low peak time period and the low peak data flow as the regional communication service characteristic data matched with the acquired secondary communication service region.
In an embodiment of the present invention, the communication data peak information includes data traffic information in a peak period, and the communication service peak information includes data traffic information in a peak period;
then, the intelligent communication service method further includes:
acquiring a service analysis area;
acquiring secondary communication service area information matched with the service analysis area from the area communication service feature table;
communication service characteristic data of the secondary communication service area information in a first preset time period is obtained;
generating a peak flow variation trend, a low peak flow variation trend and a daily average flow variation trend according to the acquired peak flow information, low peak flow information and average flow information;
when at least two of the peak period flow variation trend, the low peak period flow variation trend and the daily average flow variation trend show descending trends which are matched with each other;
recording the descending trend of the matching as a flow descending trend;
communication service data of the service analysis area in a second preset time period are obtained;
generating a communication service change trend according to the acquired communication service data;
comparing the communication service change trend with the flow descending trend;
when the communication service change trend does not match the flow descending trend;
and generating communication abnormal information and sending the communication abnormal information to the first user.
Further, in an embodiment of the present invention, the generating abnormal communication information and sending the abnormal communication information to the first user further includes:
and sending the received communication abnormity information to a second user.
In an embodiment of the present invention, when at least two of the peak-period traffic variation trend, the low-period traffic variation trend and the daily average traffic variation trend show an ascending trend, and the ascending trends are matched;
recording the matched ascending trend as a flow ascending trend;
acquiring a preset bandwidth upper limit of the service analysis area;
generating estimated peak period data traffic according to a third preset time period, the rising trend and the peak period data traffic;
when the estimated peak period data flow is not less than the preset bandwidth upper limit;
and generating line upgrading information and sending the line upgrading information to a first user.
In an embodiment of the present invention, the communication data peak information further includes peak period time period information, and the communication service peak information includes peak period time period;
acquiring communication service characteristic data of each secondary communication service area in a first preset time period from the area communication service characteristic table;
generating polling time matched with each secondary communication service area according to the low peak time period in the acquired communication service characteristic data;
generating a polling timetable according to the secondary communication service area information and polling time matched with the secondary communication service area information;
and sending the routing inspection time table to a first user.
Compared with the prior art, the invention has the beneficial effects that:
the intelligent communication service method and the intelligent communication service system provided by the invention can automatically collect the communication data condition of each service area, analyze the collected data, and provide corresponding operation service suggestions such as cable routing inspection arrangement, line upgrading requirements, line abnormal alarms and the like for operators according to the analysis result, thereby effectively reducing the requirements of the operator operation services on the labor cost.
Drawings
Fig. 1 is a schematic structural diagram of an intelligent communication service system according to an embodiment of the present invention;
fig. 2 is a flowchart illustrating an intelligent communication service method according to an embodiment of the present invention;
fig. 3 is a schematic diagram of a communication data traffic curve of the secondary communication service area according to an embodiment of the present invention.
Detailed Description
The present invention will be further described with reference to the accompanying drawings and specific embodiments, wherein the exemplary embodiments and descriptions are only used for explaining the present invention, but not for limiting the present invention.
It should be noted that, in the present invention, the terms "first" and "second" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include one or more of that feature. In the description of the present invention, "a plurality" means two or more unless specifically defined otherwise.
In the present invention, unless otherwise expressly specified or limited, the terms "mounted," "connected," "secured," and the like are to be construed broadly and can, for example, be fixedly connected, detachably connected, or integrally connected; can be mechanically or electrically connected; they may be connected directly or indirectly through intervening media, or they may be interconnected between two elements. The specific meanings of the above terms in the present invention can be understood by those skilled in the art according to specific situations.
In the present invention, unless otherwise expressly stated or limited, "above" or "below" a first feature means that the first and second features are in direct contact, or that the first and second features are not in direct contact but are in contact with each other via another feature therebetween. Also, the first feature being "on," "above" and "over" the second feature includes the first feature being directly on and obliquely above the second feature, or merely indicating that the first feature is at a higher level than the second feature. A first feature being "under," "below," and "beneath" a second feature includes the first feature being directly under and obliquely below the second feature, or simply meaning that the first feature is at a lesser elevation than the second feature.
In a first aspect, as shown in fig. 1, the present invention provides an intelligent communication service system, including a main control module 100, at least one secondary control module 200, at least one wired communication module 300;
the main control module 100 is communicatively connected to the secondary control module 200, and the secondary control module 200 is communicatively connected to the wired communication module 300.
The main control module 100 is configured to acquire data traffic information in a preset service coverage area;
the preset service coverage area comprises at least one secondary communication service area;
each secondary communication service area is provided with one secondary control module 200 and at least one wired communication module 300;
the secondary control module 200 is configured to acquire data traffic information of the wired communication module 300, and send the acquired data traffic information to the main control module 100;
the main control module 100 is configured to generate matched regional communication service feature data according to the data traffic information of each secondary communication service region received in a preset statistical period, and generate a regional communication service feature table according to the regional communication service feature data;
the main control module 100 is further configured to send the regional communication service feature list to the first user.
Wherein the data traffic information comprises communication data real-time throughput; the regional communication service characteristic data comprises communication data peak information, communication service peak information and average data flow information; the regional communication service characteristic table comprises at least one piece of secondary communication service region information, regional communication service characteristic data matched with the secondary communication service region information, and statistical time information matched with the regional communication service characteristic data.
In an embodiment of the present invention, the communication data peak information includes peak data traffic information and peak time period information, and the communication service low peak information includes low peak data traffic information and low peak time period information;
then, the main control module 100 is further configured to obtain a real-time throughput of communication data of any secondary communication service area in the preset statistical period;
the main control module 100 is further configured to generate a communication data flow curve according to the acquired real-time throughput of the communication data;
the main control module 100 is further configured to generate an average data traffic according to the acquired real-time throughput of the communication data;
the main control module 100 is further configured to generate a high load threshold according to the average data flow and a first preset parameter;
the main control module 100 is further configured to generate a low load threshold according to the average data flow and a second preset parameter;
the main control module 100 is further configured to obtain a line segment, in which data throughput is not less than the high load threshold, from the communication traffic curve, and record the line segment as a peak period data curve;
the main control module 100 is further configured to obtain a continuous time period of the peak data curve, which is recorded as a peak time period;
the main control module 100 is further configured to obtain an average value of data throughput of the high peak period data curve, and record the average value as a high peak period data flow;
the main control module 100 is further configured to obtain, from the communication traffic curve, a line segment whose data throughput is not greater than the low load threshold, and record the line segment as a low peak data curve;
the main control module 100 is further configured to obtain a continuous time period of the low peak data curve, and record the continuous time period as a low peak time period;
the main control module 100 is further configured to obtain an average value of data throughput of the data curve at the low peak period, and record the average value as data traffic at the low peak period;
the main control module 100 is further configured to record the peak time period, the peak data traffic, the low peak time period, and the low peak data traffic as the regional communication service feature data matched with the obtained secondary communication service region.
In an embodiment of the present invention, the communication data peak information includes data traffic information in a peak period, and the communication service peak information includes data traffic information in a peak period;
the main control module 100 is further configured to obtain a service analysis area;
the main control module 100 is further configured to obtain, from the regional communication service feature table, secondary communication service region information matched with the service analysis region, and obtain communication service feature data of the secondary communication service region information in a first preset time period;
the main control module 100 is further configured to generate a peak-period traffic variation trend, a low-peak-period traffic variation trend, and a daily average traffic variation trend according to the obtained peak-period traffic information, low-peak-period traffic information, and average traffic information;
the main control module 100 is further configured to compare the peak-period traffic variation trend, the low-period traffic variation trend, and the daily average traffic variation trend;
when the main control module 100 determines that at least two of the peak-period traffic variation trend, the low-peak-period traffic variation trend and the daily average traffic variation trend show a descending trend, and the descending trends are matched;
the main control module 100 is further configured to record the downward trend of the matching as a downward trend of the flow;
the main control module 100 is further configured to acquire communication service data of the service analysis area in a second preset time period;
the main control module 100 is further configured to generate a communication service change trend according to the acquired communication service data;
the main control module 100 is further configured to compare the communication service change trend with the traffic reduction trend;
when the communication service change trend is not matched with the flow descending trend;
the main control module 100 is further configured to generate communication exception information and send the communication exception information to the first user.
Further, in an embodiment of the present invention, the intelligent communication service system further includes at least one wireless communication module;
the secondary control module 200 is also communicatively coupled to the wireless communication module.
Each secondary communication service area is also provided with at least one wireless communication module;
the main control module 100 is further configured to send the communication exception information to a secondary control module 200 arranged in the service analysis area;
the secondary control module 200 is further configured to send the received communication abnormality information to the second user through the wireless communication module.
In an embodiment of the present invention, when the main control module 100 determines that at least two of the peak-period traffic variation trend, the low-period traffic variation trend, and the daily average traffic variation trend show an ascending trend, and the ascending trends are matched;
the main control module 100 is further configured to record the matched ascending trend as a flow ascending trend;
the main control module 100 is further configured to obtain a preset bandwidth upper limit of the service analysis area;
the main control module 100 is further configured to generate an estimated peak data traffic according to a third preset time period, the ascending trend, and the peak data traffic;
the main control module 100 is further configured to compare the estimated peak data traffic with the preset upper bandwidth limit;
when the main control module 100 judges that the estimated peak data traffic is not less than the preset bandwidth upper limit;
the main control module 100 is further configured to generate line upgrade information and send the line upgrade information to a first user.
In an embodiment of the present invention, the communication data peak information further includes peak period time period information, and the communication service peak information includes peak period time period;
the main control module 100 is further configured to obtain, from the area communication service feature table, communication service feature data of each secondary communication service area in a first preset time period;
the main control module 100 is further configured to generate polling times matched with the secondary communication service areas according to the low peak time periods in the acquired communication service feature data;
the main control module 100 is further configured to generate a polling schedule according to the secondary communication service area information and polling time matched with the secondary communication service area information;
the main control module 100 is further configured to send the inspection schedule to the first user.
In a specific application scenario of the present invention, the main control module 100 is integrated in a main control machine of a central machine room of an operator, the secondary control module 200 is integrated in a main control machine of an extension machine room of the operator, and the wired communication module 300 includes a plurality of optical line terminals, a plurality of optical cable switching devices, a plurality of user access terminals, and the like; the wireless communication module is a mobile signal base station; the first user is a service operator of an operator, and the second user is a user of the operator network.
The preset service coverage area is a communication coverage area responsible for the central computer room, and the preset service coverage area can comprise provinces, cities, districts, streets, cells and the like according to the bearing capacity of the central computer room;
the secondary communication service area is an area where users with certain commonality are manually divided in the preset service coverage area, such as a residential district, an office building, a business center, a school, a town-village, a villa and the like; the size of the secondary communication service area depends on the carrying capacity of the extension rooms of the operator;
specifically, when the system is used, the main control computer of each sub-machine room collects the data throughput of the area in charge of the main control computer in real time and sends the obtained data to the central machine room for unified processing; the main control computer of the central machine room respectively stores the received real-time data throughput according to the secondary service areas covered by the extension machines;
meanwhile, the main control computer of the central machine room generates a communication data flow curve of each secondary service area according to a preset statistical period, such as one day; as shown in fig. 3, the secondary service area is a communication data flow curve of an office building generated by the main control computer of the central machine room; the main control computer of the central machine room calculates the average data flow of the office building according to the acquired data throughput as 305; the high load coefficient preset in the main control machine of the central machine room is 1.5, and the low load coefficient is 0.5, so that the peak time threshold of the office building generated by the main control machine of the central machine room is 457.5, and the low peak time threshold is 152.5; the main control computer of the central machine room generates a peak time period of the office building to be 7:30 to 11:30 and 15:05 to 17:40 according to the communication data flow curve, the peak time threshold and the low peak time threshold; and the time period of the low peak period is 20:30 to the next day of 7:00, and the average value of the data throughput of the corresponding high peak period curve and the average value of the data throughput of the low peak period curve are calculated and respectively recorded as the high peak period data flow and the low peak period data flow, and the data are taken as the communication service characteristic data of the office building and are included in a regional communication service characteristic table, and the regional communication service characteristic table is sent to the terminal of a service operator of an operator.
Furthermore, following the above example, the master control in the central computer room may periodically monitor the communication data change condition of the service area in charge of each sub-computer room; for example, the main control computer of the central machine room calls a communication data traffic curve of the office building in the last 7 days every other week, and judges the change trend of the high peak data traffic, the low peak data traffic and the average data traffic in the last 7 days; when the main control computer of the central machine room finds that the high peak data flow and the average data flow of the office building are in descending trend within the last 7 days, and the descending trends are similar, for example, the descending trends of the high peak data flow and the average data flow are about 15%; then, at this time, the main control computer of the central machine room requests service operators of the operator for the communication service change situation of the office building within the last month, if the obtained communication service situation of the office building also presents a descending trend, and if a user applies for canceling a handled broadband package and the descending trend is close to about 15%, the main control computer of the central machine room judges that the communication data flow of the last week is reduced to a normal phenomenon; if the acquired communication service condition of the office building does not present a descending situation, or the descending trend is far smaller than the descending trend of the data flow, such as only 2%; then, the main control computer of the central machine room judges that the office building has an abnormal communication line and sends abnormal warning information to service operators of an operator in time so that the operators can organize maintenance personnel in time to carry out line patrol; meanwhile, the main control machine of the central machine room sends the abnormal warning information to the main control machines of the branch machine rooms, and the main control machines of the branch machine rooms send the line abnormal warning information to the mobile phones of the users in the office buildings through the mobile phone signal base stations covering the office buildings and inform the users that technical personnel are arranged to carry out routing inspection;
the monitoring of the communication data of the service areas in charge of each sub-equipment room by the main control computer of the central equipment room may be performed autonomously according to a preset period, or may be performed after receiving a monitoring request manually sent by an operator of an operator.
Further, following the above example, if the main control computer of the central machine room finds that both the high peak data traffic and the average data traffic of the office building have a rising trend, such as 20%, within the last 7 days, at this time, the main control computer of the central machine room obtains the bandwidth upper limit, such as 1GB/S, of the communication line laid by the office building, which is prestored in the memory; and calculates the peak data flow of the office building after one month, i.e. 600 x 1.2, according to the presented rising trend, e.g. 20%, and the recent peak data flow, e.g. 600MB/S41244.16MB/S, which is larger than the upper limit of the bandwidth of the current communication line of the office building; the main control computer of the central machine room judges that the communication line of the office building needs to be upgraded so as to meet the increasing data throughput requirement of the office building, and sends the information for recommending line upgrade to operators of operators.
Furthermore, following the above example, the main control computer of the central machine room further generates a patrol inspection schedule according to the peak periods of the communication data of the service areas in charge of each sub-machine room, such as 8 o ' clock to 7 o ' clock of the next day when the patrol inspection time suggested by the office building is 8 o ' clock at night, and sends the relevant information to the operator of the operator, so that the operator can arrange the maintenance personnel to routinely patrol the lines of the relevant service areas at the peak periods according to the actual conditions, and the influence of patrol inspection work on the users is reduced as much as possible.
In a second aspect, as shown in fig. 2, the present invention provides an intelligent communication service method, including:
s100: acquiring communication traffic information of each secondary communication service area in a preset service coverage area, wherein the preset service coverage area comprises at least one secondary communication service area;
s200: generating matched regional communication service characteristic data according to the received data traffic information of each secondary communication service region in a preset statistical period;
s300: generating a regional communication service characteristic table according to the regional communication service characteristic data;
s400: and sending the regional communication service feature list to the first user.
Wherein the data traffic information comprises communication data real-time throughput; the regional communication service characteristic data comprises communication data peak information, communication service peak information and average data flow information; the regional communication service characteristic table comprises at least one piece of secondary communication service region information, regional communication service characteristic data matched with the secondary communication service region information, and statistical time information matched with the regional communication service characteristic data.
In an embodiment of the present invention, the communication data peak information includes peak data traffic information and peak time period information, and the communication service low peak information includes low peak data traffic information and low peak time period information;
then, the step S200 specifically includes:
acquiring the real-time throughput of communication data of any one secondary communication service area in the preset statistical period;
generating a communication data flow curve according to the acquired real-time throughput of the communication data;
generating average data flow according to the acquired real-time throughput of the communication data;
generating a high load threshold according to the average data flow and a first preset parameter;
generating a low load threshold according to the average data flow and a second preset parameter;
acquiring a line segment with data throughput not less than the high load threshold from the communication flow curve, and recording the line segment as a high peak period data curve;
acquiring a continuous time period of the peak period data curve, and recording the continuous time period as a peak period time period;
acquiring the average value of the data throughput of the data curve in the peak period, and recording the average value as the data flow in the peak period;
acquiring a line segment of which the data throughput is not more than the low load threshold from the communication flow curve, and recording the line segment as a low peak data curve;
acquiring a continuous time period of the low peak period data curve, and recording as a low peak period time period;
acquiring the average value of the data throughput of the data curve at the low peak period, and recording the average value as the data flow at the low peak period;
and recording the peak time period, the peak data flow, the low peak time period and the low peak data flow as the regional communication service characteristic data matched with the acquired secondary communication service region.
In an embodiment of the present invention, the communication data peak information includes data traffic information in a peak period, and the communication service peak information includes data traffic information in a peak period;
then, the intelligent communication service method further includes:
acquiring a service analysis area;
acquiring secondary communication service area information matched with the service analysis area from the area communication service feature table;
communication service characteristic data of the secondary communication service area information in a first preset time period is obtained;
generating a peak flow variation trend, a low peak flow variation trend and a daily average flow variation trend according to the acquired peak flow information, low peak flow information and average flow information;
when at least two of the peak period flow variation trend, the low peak period flow variation trend and the daily average flow variation trend show descending trends which are matched with each other;
recording the descending trend of the matching as a flow descending trend;
communication service data of the service analysis area in a second preset time period are obtained;
generating a communication service change trend according to the acquired communication service data;
comparing the communication service change trend with the flow descending trend;
when the communication service change trend is not matched with the flow descending trend;
and generating communication abnormal information and sending the communication abnormal information to the first user.
Further, in an embodiment of the present invention, the generating abnormal communication information and sending the abnormal communication information to the first user further includes:
and sending the received communication abnormity information to a second user.
In an embodiment of the present invention, when at least two of the peak-period traffic variation trend, the low-period traffic variation trend and the daily average traffic variation trend show an ascending trend, and the ascending trends are matched;
recording the matched ascending trend as a flow ascending trend;
acquiring a preset bandwidth upper limit of the service analysis area;
generating estimated peak period data traffic according to a third preset time period, the rising trend and the peak period data traffic;
when the estimated peak period data flow is not less than the preset bandwidth upper limit;
and generating line upgrading information and sending the line upgrading information to a first user.
In an embodiment of the present invention, the communication data peak information further includes peak period time period information, and the communication service low peak information includes low peak period time period;
acquiring communication service characteristic data of each secondary communication service area in a first preset time period from the area communication service characteristic table;
generating polling time matched with each secondary communication service area according to the low peak time period in the acquired communication service characteristic data;
generating a polling timetable according to the secondary communication service area information and polling time matched with the secondary communication service area information;
and sending the routing inspection time table to a first user.
In a specific application scenario of the present invention, the method provided by the second aspect of the present invention is performed by the system provided by the first aspect of the present invention; the main control module 100 is integrated in a main control machine of a central machine room of an operator, the secondary control module 200 is integrated in a main control machine of an extension machine room of the operator, and the wired communication module 300 includes a plurality of optical line terminals, a plurality of optical cable switching devices, a plurality of user access terminals, and the like; the wireless communication module is a mobile signal base station; the first user is a service operator of an operator, and the second user is a user of the operator network.
The preset service coverage area is a communication coverage area responsible for the central computer room, and the preset service coverage area can comprise provinces, cities, districts, streets, cells and the like according to the bearing capacity of the central computer room;
the secondary communication service area is an area where users with certain commonality are manually divided in the preset service coverage area, such as a residential district, an office building, a business center, a school, a town-village, a villa and the like; the size of the secondary communication service area depends on the carrying capacity of the extension rooms of the operator;
specifically, when the system is used, the main control computer of each sub-machine room collects the data throughput of the area in charge of the main control computer in real time and sends the obtained data to the central machine room for unified processing; the main control computer of the central machine room respectively stores the received real-time data throughput according to the secondary service areas covered by the extension machines;
meanwhile, the main control computer of the central machine room generates a communication data flow curve of each secondary service area according to a preset statistical period, such as one day; as shown in fig. 3, the secondary service area is a communication data flow curve of an office building generated by the main control computer of the central machine room; the main control computer of the central machine room calculates the average data flow of the office building according to the acquired data throughput as 305; the high load coefficient preset in the main control machine of the central machine room is 1.5, and the low load coefficient is 0.5, so that the peak time threshold of the office building generated by the main control machine of the central machine room is 457.5, and the low peak time threshold is 152.5; the main control computer of the central machine room generates a peak time period of the office building to be 7:30 to 11:30 and 15:05 to 17:40 according to the communication data flow curve, the peak time threshold and the low peak time threshold; and the time period of the low peak period is 20:30 to the next day of 7:00, and the average value of the data throughput of the corresponding high peak period curve and the average value of the data throughput of the low peak period curve are calculated and respectively recorded as the high peak period data flow and the low peak period data flow, and the data are taken as the communication service characteristic data of the office building and are included in a regional communication service characteristic table, and the regional communication service characteristic table is sent to the terminal of a service operator of an operator.
Furthermore, following the above example, the master control machine of the central machine room may regularly monitor the communication data change condition of the service area in charge of each sub-machine room; for example, the main control computer of the central machine room calls a communication data traffic curve of the office building in the last 7 days every other week, and judges the change trend of the high peak data traffic, the low peak data traffic and the average data traffic in the last 7 days; when the main control computer of the central machine room finds that the high peak data flow and the average data flow of the office building are in descending trend within the last 7 days, and the descending trends are similar, for example, the descending trends of the high peak data flow and the average data flow are about 15%; then, at this time, the main control computer of the central machine room requests service operators of the operator for the communication service change situation of the office building within the last month, if the obtained communication service situation of the office building also presents a descending trend, and if a user applies for canceling a handled broadband package and the descending trend is close to about 15%, the main control computer of the central machine room judges that the communication data flow of the last week is reduced to a normal phenomenon; if the acquired communication service condition of the office building does not present a descending situation, or the descending trend is far smaller than the descending trend of the data flow, such as only 2%; then, the main control computer of the central machine room judges that the office building has an abnormal communication line and sends abnormal warning information to service operators of an operator in time so that the operators can organize maintenance personnel in time to carry out line patrol; meanwhile, the main control machine of the central machine room sends the abnormal warning information to the main control machines of the branch machine rooms, and the main control machines of the branch machine rooms send the line abnormal warning information to the mobile phones of the users in the office buildings through the mobile phone signal base stations covering the office buildings and inform the users that technical personnel are arranged to carry out routing inspection;
the monitoring of the communication data of the service areas in charge of each sub-equipment room by the main control computer of the central equipment room may be performed autonomously according to a preset period, or may be performed after receiving a monitoring request manually sent by an operator of an operator.
Further, following the above example, if the main control computer of the central machine room finds that both the high peak data traffic and the average data traffic of the office building have a rising trend, such as 20%, within the last 7 days, at this time, the main control computer of the central machine room obtains the bandwidth upper limit, such as 1GB/S, of the communication line laid by the office building, which is prestored in the memory; and calculates the peak data flow of the office building after one month, i.e. 600 x 1.2, according to the presented rising trend, e.g. 20%, and the recent peak data flow, e.g. 600MB/S41244.16MB/S, which is larger than the upper limit of the bandwidth of the current communication line of the office building; the main control computer of the central machine room judges that the communication line of the office building needs to be upgraded so as to meet the increasing data throughput requirement of the office building, and sends the information for recommending line upgrade to operators of operators.
Furthermore, following the above example, the main control computer of the central machine room further generates a patrol inspection schedule according to the peak periods of the communication data of the service areas in charge of each sub-machine room, such as 8 o ' clock to 7 o ' clock of the next day when the patrol inspection time suggested by the office building is 8 o ' clock at night, and sends the relevant information to the operator of the operator, so that the operator can arrange the maintenance personnel to routinely patrol the lines of the relevant service areas at the peak periods according to the actual conditions, and the influence of patrol inspection work on the users is reduced as much as possible.
It should be understood that the above examples are only for clearly showing the technical solutions of the present invention, and are not intended to limit the embodiments of the present invention. It will be apparent to those skilled in the art from this disclosure that various changes and modifications can be made herein without departing from the spirit and scope of the invention. Therefore, the protection scope of the present patent should be subject to the appended claims.

Claims (8)

1. An intelligent communication service system is characterized by comprising a main control module, at least one secondary control module and at least one wired communication module;
the main control module is in communication connection with the secondary control module, and the secondary control module is in communication connection with the wired communication module;
the main control module is used for acquiring data traffic information in a preset service coverage area;
the preset service coverage area comprises at least one secondary communication service area;
each secondary communication service area is provided with one secondary control module and at least one wired communication module;
the secondary control module is used for acquiring the data traffic information of the wired communication module and sending the acquired data traffic information to the main control module;
the main control module is used for generating matched regional communication service characteristic data according to the data traffic information of each secondary communication service region received in a preset statistical period, and generating a regional communication service characteristic table according to the regional communication service characteristic data;
the main control module is also used for sending the regional communication service feature list to a first user;
wherein the data traffic information comprises communication data real-time throughput; the regional communication service characteristic data comprises communication data peak information, communication service low peak information and average data flow information; the regional communication service characteristic table comprises at least one piece of secondary communication service region information, regional communication service characteristic data matched with the secondary communication service region information, and statistical time information matched with the regional communication service characteristic data;
the communication data peak information comprises peak period data flow information, and the communication service low peak information comprises low peak period data flow information;
the main control module is also used for acquiring a service analysis area;
the main control module is further configured to obtain secondary communication service area information matched with the service analysis area from the area communication service feature table, and obtain communication service feature data of the secondary communication service area information in a first preset time period;
the main control module is also used for generating a peak period flow variation trend, a low peak period flow variation trend and a daily average flow variation trend according to the acquired peak period flow information, low peak period flow information and average flow information;
the main control module is also used for comparing the peak flow variation trend, the low peak flow variation trend and the daily average flow variation trend;
when the main control module judges that at least two of the peak flow variation trend, the low peak flow variation trend and the daily average flow variation trend show descending trends which are matched;
the main control module is also used for recording the matched descending trend as a flow descending trend;
the main control module is further configured to acquire communication service data of the service analysis area in a second preset time period;
the main control module is also used for generating a communication service change trend according to the acquired communication service data;
the main control module is further configured to compare the communication service change trend with the traffic reduction trend;
when the communication service change trend is not matched with the flow descending trend;
the main control module is further used for generating communication abnormal information and sending the communication abnormal information to the first user.
2. The intelligent communication service system according to claim 1, wherein the communication data peak information includes peak data traffic information and peak time period information, and the communication traffic low peak information includes low peak data traffic information and low peak time period information;
then, the main control module is further configured to obtain a real-time throughput of communication data of any one secondary communication service area in the preset statistical period;
the main control module is also used for generating a communication data flow curve according to the acquired real-time throughput of the communication data;
the main control module is also used for generating average data flow according to the acquired real-time throughput of the communication data;
the main control module is also used for generating a high load threshold value according to the average data flow and a first preset parameter;
the main control module is further used for generating a low load threshold according to the average data flow and a second preset parameter;
the main control module is further configured to obtain a line segment, of which data throughput is not less than the high load threshold, from the communication traffic curve, and record the line segment as a high peak period data curve;
the main control module is further configured to obtain a continuous time period of the peak period data curve, and record the continuous time period as a peak period time period;
the main control module is further configured to obtain an average value of data throughput of the high peak period data curve, and record the average value as a high peak period data flow;
the main control module is further configured to obtain a line segment with a data throughput not greater than the low load threshold from the communication traffic curve, and record the line segment as a low peak data curve;
the main control module is further used for acquiring a continuous time period of the low peak data curve, and recording the continuous time period as a low peak time period;
the main control module is further used for obtaining an average value of data throughput of the data curve in the low peak period and recording the average value as data flow in the low peak period;
the main control module is further configured to record the peak time period, the peak data traffic, the low peak time period, and the low peak data traffic as regional communication service feature data matched with the obtained secondary communication service region.
3. The intelligent communication service system of claim 1, further comprising at least one wireless communication module;
the secondary control module is also in communication connection with the wireless communication module;
each secondary communication service area is also provided with at least one wireless communication module;
the main control module is further configured to send the communication exception information to a secondary control module arranged in the service analysis area;
the secondary control module is further used for sending the received communication abnormal information to a second user through the wireless communication module.
4. The intelligent communication service system according to claim 1, wherein when the main control module determines that at least two of the peak-period traffic variation trend, the low-peak-period traffic variation trend and the daily average traffic variation trend show an ascending trend, and the ascending trends are matched;
the main control module is also used for recording the matched ascending trend as a flow ascending trend;
the main control module is further configured to obtain a preset bandwidth upper limit of the service analysis area;
the main control module is further used for generating estimated peak period data traffic according to a third preset time period, the rising trend and the peak period data traffic;
the main control module is further used for comparing the estimated peak period data flow with the preset bandwidth upper limit;
when the main control module judges that the estimated peak period data flow is not less than the preset bandwidth upper limit;
the main control module is further used for generating line upgrading information and sending the line upgrading information to the first user.
5. An intelligent communication service method, comprising:
acquiring communication traffic information of each secondary communication service area in a preset service coverage area, wherein the preset service coverage area comprises at least one secondary communication service area;
generating matched regional communication service characteristic data according to the received data traffic information of each secondary communication service region in a preset statistical period;
generating a regional communication service characteristic table according to the regional communication service characteristic data;
sending the regional communication service feature list to a first user;
wherein the data traffic information comprises communication data real-time throughput; the regional communication service characteristic data comprises communication data peak information, communication service low peak information and average data flow information; the regional communication service characteristic table comprises at least one piece of secondary communication service region information, regional communication service characteristic data matched with the secondary communication service region information, and statistical time information matched with the regional communication service characteristic data;
the communication data peak information comprises peak period data flow information, and the communication service low peak information comprises low peak period data flow information;
then, the intelligent communication service method further includes:
acquiring a service analysis area;
acquiring secondary communication service area information matched with the service analysis area from the area communication service feature table;
communication service characteristic data of the secondary communication service area information in a first preset time period is obtained;
generating a peak flow variation trend, a low peak flow variation trend and a daily average flow variation trend according to the acquired peak flow information, low peak flow information and average flow information;
when at least two of the peak period flow variation trend, the low peak period flow variation trend and the daily average flow variation trend show descending trends which are matched;
recording the descending trend of the matching as a flow descending trend;
communication service data of the service analysis area in a second preset time period are obtained;
generating a communication service change trend according to the acquired communication service data;
comparing the communication service change trend with the flow descending trend;
when the communication service change trend does not match the flow descending trend;
and generating communication abnormal information and sending the communication abnormal information to the first user.
6. The intelligent communication service method of claim 5, wherein the communication data peak information comprises peak data traffic information and peak time period information, and the communication traffic low peak information comprises low peak data traffic information and low peak time period information;
then, the generating matched regional communication service feature data according to the data traffic information of each secondary communication service region received in the preset statistical period specifically includes:
acquiring the real-time throughput of communication data of any one secondary communication service area in the preset statistical period;
generating a communication data flow curve according to the acquired real-time throughput of the communication data;
generating average data flow according to the acquired real-time throughput of the communication data;
generating a high load threshold according to the average data flow and a first preset parameter;
generating a low load threshold according to the average data flow and a second preset parameter;
acquiring a line segment with data throughput not less than the high load threshold from the communication flow curve, and recording the line segment as a high peak period data curve;
acquiring a continuous time period of the peak period data curve, and recording the continuous time period as a peak period time period;
acquiring the average value of the data throughput of the data curve in the peak period, and recording the average value as the data flow in the peak period;
acquiring a line segment of which the data throughput is not greater than the low load threshold from the communication flow curve, and recording the line segment as a low peak data curve;
acquiring a continuous time period of the low peak period data curve, and recording as a low peak period time period;
acquiring the average value of the data throughput of the data curve at the low peak period, and recording the average value as the data flow at the low peak period;
and recording the peak time period, the peak data flow, the low peak time period and the low peak data flow as the regional communication service characteristic data matched with the acquired secondary communication service region.
7. The intelligent communication service method according to claim 5, wherein the generating communication abnormality information and sending the communication abnormality information to the first user further comprises:
and sending the received communication abnormity information to a second user.
8. The intelligent communication service method according to claim 5, wherein, when at least two of the peak-period traffic variation trend, the low-period traffic variation trend and the daily average traffic variation trend show an ascending trend, and the ascending trends are matched;
recording the matched ascending trend as a flow ascending trend;
acquiring a preset bandwidth upper limit of the service analysis area;
generating estimated peak period data traffic according to a third preset time period, the rising trend and the peak period data traffic;
when the estimated peak period data flow is not less than the preset bandwidth upper limit;
and generating line upgrading information and sending the line upgrading information to a first user.
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