CN109325615A - A kind of Intelligent worker assigning method and device - Google Patents
A kind of Intelligent worker assigning method and device Download PDFInfo
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- CN109325615A CN109325615A CN201811012140.5A CN201811012140A CN109325615A CN 109325615 A CN109325615 A CN 109325615A CN 201811012140 A CN201811012140 A CN 201811012140A CN 109325615 A CN109325615 A CN 109325615A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
Abstract
The embodiment of the invention discloses a kind of Intelligent worker assigning method and devices, are related to Internet technical field, and can be improved work order distributes efficiency.The present invention includes: the SDK interface by being integrated in operation system, acquires the business datum of the operation system, and is stored to hive database, wherein label is increased on the business event of the operation system, SDK interface corresponds to the label on business event；Process decomposition is carried out to the business event, and generates the work order of corresponding each process；The business datum is extracted from the hive database by spark to memory database, and personnel ability's model is generated according to the business datum in the memory database；According to personnel ability's model, assign work order generated.The invention belongs to intelligently divide single field in enterprise's application, it is related to major industry field operation system integrated operations office, such as financial field, occurrences in human life field, the traditional offices such as field of administration field.
Description
Technical field
The present invention relates to Internet technical field more particularly to a kind of Intelligent worker assigning method and devices.
Background technique
With the development of national economy, all gradually to ultra-large development, the scale of construction is increasing for the enterprise of large number of rows in the industry.
And enterprises huge for the scale of construction and that employee is numerous, the work of each employee of reasonable arrangement how is needed according to the operation of enterprise
Make, just at a very stubborn problem.
Several years ago, main or send work management by the personnel of occurrences in human life, business department, the formulation of work plan,
Issuing for task is all carried out by manpower substantially, and there are low efficiencys, error-prone, task management for the mode of this artificial treatment
The problems such as not scientific, subjective factor is too many.And nearly 2 years, electronization, network segmentation development are swift and violent, also occur some
New technology.Most of office realm integrated operations office at present is all using API interaction, and business datum issues or open permission
Equal traditional approach are voluntarily fished for, after job management department obtains work order, using manually distributing, or according to the industry arranged in advance
Business rule and the personnel planned are grouped progress training in rotation and send work, are realized by a part of link during sending work semi-automatic
Change, improves many efficiency.
The scheme but current integrated operations are handled official business, there is also some problems, such as: in terms of the system integration, need to count
According to interaction both sides carry out code transformation, carry out the exploitation of a large amount of api interface and work with joint debugging.And in the application, it was also found that
Actual business also becomes increasingly complex, there are a large amount of business factor, and current integrated operations office scheme whether personnel
Packet configuration sends work mode all more inflexible, it is desirable to which the change for business adjusts system, then a large amount of technology people of tissue in need
Member rewrites api interface and carries out joint debugging again.
Therefore, current integrated operations office scheme is primarily used to the repeated industry that some scenes are single, variation is little
It works work, and more complicated vocational work, then administrative staff's manual manufacture work order is also needed, but again due to present office
There are many system or even the different division of labor of same department can all use different office systems, this allows for administrative staff and needs to step on
Record different systems just and can complete a list.Therefore, current integrated operations office scheme also lacks further excellent
Change scheme, to improve above-mentioned unfavorable factor and alleviate these problems.
Summary of the invention
The embodiment of the present invention provides a kind of Intelligent worker assigning method and device, and can be improved work order distributes efficiency.
In order to achieve the above objectives, the embodiment of the present invention adopts the following technical scheme that
By the SDK interface being integrated in operation system, the business datum of the operation system is acquired, and is stored to hive
Database, wherein label is increased on the business event of the operation system, SDK interface corresponds to the label on business event；
Process decomposition is carried out to the business event, and generates the work order of corresponding each process；
The business datum is extracted from the hive database by spark to memory database, and according to described interior
Business datum in deposit data library generates personnel ability's model；
According to personnel ability's model, assign work order generated.
In the present embodiment, by the data in SDK interface capturing service system, very little is changed for operation system.And lead to
The personnel capability model of mistake advanced optimizes the distribution object of work order.To realize every a work order with different business element,
Current most suitable, optimal solution employee must can be tasked as far as possible.And the work order of repeatability distribution identical services element, it can also be with
Quickly strengthen this of employee professional ability, also allows manager to have more intuitively employee's ability while ceaselessly training employee
Understand.To reduce the cost of labor in work order assigning process, optimize the superiority and inferiority rate of operating personnel, promotes working efficiency.
Detailed description of the invention
It to describe the technical solutions in the embodiments of the present invention more clearly, below will be to needed in the embodiment
Attached drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for ability
For the those of ordinary skill of domain, without creative efforts, it can also be obtained according to these attached drawings other attached
Figure.
Fig. 1 is system architecture schematic diagram provided in an embodiment of the present invention；
Fig. 2 is method flow schematic diagram provided in an embodiment of the present invention；
Fig. 3, Fig. 4 are a kind of schematic diagram of specific example provided in an embodiment of the present invention.
Specific embodiment
Technical solution in order to enable those skilled in the art to better understand the present invention, with reference to the accompanying drawing and specific embodiment party
Present invention is further described in detail for formula.Embodiments of the present invention are described in more detail below, the embodiment is shown
Example is shown in the accompanying drawings, and in which the same or similar labels are throughly indicated same or similar element or has identical or class
Like the element of function.It is exemplary below with reference to the embodiment of attached drawing description, for explaining only the invention, and cannot
It is construed to limitation of the present invention.Those skilled in the art of the present technique are appreciated that unless expressly stated, odd number shape used herein
Formula " one ", "one", " described " and "the" may also comprise plural form.It is to be further understood that specification of the invention
Used in wording " comprising " refer to that there are the feature, integer, step, operation, element and/or component, but it is not excluded that
In the presence of or add other one or more features, integer, step, operation, element, component and/or their group.It should be understood that
When we say that an element is " connected " or " coupled " to another element, it can be directly connected or coupled to other elements, or
There may also be intermediary elements.In addition, " connection " used herein or " coupling " may include being wirelessly connected or coupling.Here make
Wording "and/or" includes one or more associated any cells for listing item and all combinations.The art
Technical staff is appreciated that unless otherwise defined all terms (including technical terms and scientific terms) used herein have
Meaning identical with the general understanding of the those of ordinary skill in fields of the present invention.It should also be understood that such as general
Those terms, which should be understood that, defined in dictionary has a meaning that is consistent with the meaning in the context of the prior art, and
Unless defined as here, it will not be explained in an idealized or overly formal meaning.
The concrete scheme of the present embodiment may be implemented in a kind of system for automatic job distribution, as shown in Figure 1, it should
System includes: operation system, automatic operating system, operation portal terminal, Relational DBMS (mysql) and data
Warehouse tool (HIVE).Wherein:
Operation system at runtime caused by the operation systems such as daily record data, list data, historical record at runtime
The back-end data of generated magnanimity.Operation system disclosed in the present embodiment specifically can be customer service system, finance system
The relevant on-line system in all kinds of teleworking fields of system, human recruitment's system, courier's management system etc., it is common, it is large-scale
Enterprise can all use this kind of on-line system, to improve the degree of automation and efficiency of personnel's office.The specific erection of operation system
Mode, can be according to specific application scenarios depending on, herein and without limitation, such as: operation system is specifically erected at independent work
At server apparatus, such as: rack, blade, tower or cabinet-type server apparatus, can also using work station,
Mainframe computer etc. has stronger computing capability hardware device；It is also possible to the server set being made of multiple server apparatus
Group.
Automatic operating system specifically can be the server apparatus being individually made, such as: rack, blade, it is tower or
The server apparatus of cabinet-type can also have stronger computing capability hardware device using work station, mainframe computer etc.；It can also
With the server cluster being made of multiple server apparatus.Automatic operating system is for realizing generation work order, operations staff's energy
Power model and work order is carried out the function such as to send with charge free to staff, such as: it can be used for executing the method stream in the present embodiment
Journey S1-S3 and other further embodiment processes.
Operation portal terminal, can be the personal terminal of staff, for example can specifically be made into an independent system in fact,
Or it is integrated in a variety of different business application systems, such as smart phone, tablet computer (Tablet Personal
Computer), laptop computer (Laptop Computer) or personal digital assistant (personal digital
Assistant, abbreviation PDA) etc..
In the present embodiment, it can be stored on relevant database from the business datum acquired in operation system, specifically
It can be using the reading and writing data in Relational DBMS (mysql) and Tool for Data Warehouse (HIVE) management database
(being referred to as HIVE database).
The embodiment of the present invention provides a kind of Intelligent worker assigning method and device, as shown in Figure 2, comprising:
S1, the SDK interface by being integrated in operation system, acquire the business datum of the operation system, and store to
Hive database.
Wherein, label is increased on the business event of the operation system, SDK interface corresponds to the mark on business event
Note.Specifically, in information-based operation system, office system, on each cargo handling operation can be by the employee person of passing through
Work terminal is operated and is triggered correspondingly, these events being triggered are properly termed as business event, in program level, these
After business event is triggered, the script or the corresponding program that executes that can be usually pre-designed are executed, to reach man-machine
Set, the purpose of this automated job.Such as: in the business that list is calculated, employee passes through the triggering screening of operating staff terminal
The type and service link of list, and trigger operation system and generate corresponding list, there are this post and other posies again later
Employee respectively will corresponding content insert list in, finally repeatedly proofreaded, calculated again, thus list calculate business
In, business event includes at least: list generates, content-data acquisition, the distribution of list first draft, verifies data acquisition, electronics
Multiple business event such as verification.
In the present embodiment, it using SDK (Software Development Kit, Software Development Kit) technology, mentions
For corresponding customized note, operation system accesses SDK interface by mutual trust/authentication mechanism, increases on business event appropriate
It labels, without paying close attention to the service logic of operation system itself, it can collect number required for acquisition automatically by SDK interface
According to, parameter etc., and store to hive database.
S2, process decomposition is carried out to the business event, and generates the work order of corresponding each process.
Such as: as shown in Figure 3, automatic operating system acquires the business of accessed operation system by SDK interface
After data, business datum can be inputted automatic job link by automatic operating system, to business event in automatic job link
It carries out process decomposition and obtains each process in business event, in practical application, the corresponding post type of each process
Personnel generate corresponding work order according to the job task of each process.
S3, the business datum is extracted from the hive database by spark to memory database, and according to described
Business datum in memory database generates personnel ability's model.
Wherein, memory database can be set in automatic operating system, for example utilize the caching in automatic operating system
Memory database is established, the data needed for extracting by spark from hive database to memory database generate personnel ability's mould
Type.In order to determine the strategy for assigning work order by personnel ability's model.
It is common, some process and/workpiece can be pre-configured in each business event, wherein process can be understood as
Some more complicated big carries into execution a plan, and process can further disassemble into multiple workpiece, such as the business thing that list is calculated
In part, a process can split into the workpiece such as scanning, initial estimate, statistics, coordination, and each workpiece can correspond to a people
Member's capability model.In the present embodiment, by the type of workpiece needed for the available entire business event of business datum and
Quantity determines the corresponding personnel ability's model of each workpiece again later.
In current large-scale cooperative operation, the operating mode of personnel is highly standardized on each post, such as: it is online
Customer service system only supports customer service order, and subsequent work order is randomly assigned to idle client personnel, for anyone order mode
It is all similar.In the present embodiment, by the data in SDK interface capturing service system, very little is changed for operation system.And
The distribution object of work order is advanced optimized by personnel ability's model.To realize every a work with different business element
It is single, current most suitable, optimal solution employee must can be tasked as far as possible.And the work order of repeatability distribution identical services element,
Employee's this professional ability can quickly be strengthened, also allow manager to have employee's ability while ceaselessly training employee more straight
The understanding of sight.To reduce the cost of labor in work order assigning process, optimize the superiority and inferiority rate of operating personnel, promotes working efficiency.
It is existing to send work/job management system, the main interface for using API, when send work/job management system often integrated one
When a new operation system, developer needs to carry out the overlapping development work an of api interface, and opening due to api interface
Hair is more for the change of former operation system, and developer is needed to develop the api interface for debugging each operation system.The present embodiment
Middle to use SDK interface, the development difficulty of SDK interface is low, does not need to change too many former operation system.
Total in the present embodiment, operation system has accessed the automatic job link of automatic operating system by SDK interface, and from
In program level, the character string for json can finally be disassembled by the collected information of SDK interface, and further therefrom mention
Take business datum.Such as: three kinds of access ways are specifically provided:
1) it is obtained in operation system business event return value, so that the collected business datum includes the business thing
The return value of part.
Specifically, in program level, for example in java level, return value is an object, and an object can be further
Dismantling is the character string of json, includes the information such as official document number, workpiece label in the particular content of character string, these information are mentioned
It takes out and can be used as the business datum.The return value for passing through the collected business event of SDK interface, may finally disassemble
For the character string of json, and therefrom extract business datum.
2) it is obtained from the attribute of object instance where business system business event, so that the collected business data packet
The attribute value of object instance where including the business event.Similarly, real by object where the collected business event of SDK interface
The attribute of example, can also finally disassemble the character string for json, and therefrom extract business datum.
3) operation system enters the data medium Bean for joining and increasing in list and defining in SDK, so that the collected business
Data include the data medium Bean defined in SDK interface, and what the data medium Bean was added to the operation system enters ginseng
List.By the collected data medium Bean of SDK interface, the character string for json can also be finally disassembled, and therefrom extract
Business datum.
Operation system selects one of access according to practical business situation, and SDK interface can automatically access data, with industry
After the interaction of business system finishing service, crawl business information files the shared big data warehouse in hive database, is computing staff
Capability model and dispatching strategy provide data service.
In practical applications, a variety of SDK interfaces can be used to uniform service system, to can collect simultaneously above-mentioned
3 kinds of business datums.According to the needs of practical application, further types of business datum can also be acquired, need to only be provided simultaneously corresponding
SDK interface.
In the present embodiment, described that work order generated is assigned according to personnel ability's model, concrete mode, can be with
Include:
By personnel ability's model, the competence dimension value of each personnel is determined.
According to the competence dimension value of business factor and each personnel in work order, the determining and matched operation people of the work order
Member.
After generating job ticket, through javaEE platform technology in conjunction with custom algorithm, the ability dimension of each personnel is determined
Angle value.While realizing optimal solution in work order assignment, work effect can be persistently promoted with real-time update personnel ability's model
Rate.Such as: personnel ability's model includes multiple submodels, each submodel corresponds to a kind of personnel ability's dimension, these people
Member's competence dimension is quantified as competence dimension value, to indicate the ability characteristic of everyone, for example, as shown in Figure 4, personnel
Personnel ability dimension of the capability model for solution, comprising: financial accounting, quality examination, agency's book keeping operation, fund audit, voucher
Management, budget compilation, general ledger management, consumption certificate, expense reimbursement, the social security age, recruitment, contract is declared, tissue is worked out,
The ability to work on each post type such as wages, attendance, training, the tax, archives, bill mountain.
Further, can also be in the object for preparing to assign work order in the present embodiment, further progress personnel screening,
So that it is determined that it is preferred that operating personnel specifically includes in order to improve operating efficiency:
With the matched operating personnel of the work order, preferred operating personnel is screened.Such as:
101, state space is generated.
Wherein, the generation state space is formed by executing space and task space, and the execution space includes every
The upper limit of the maximum execution task number of employee, the task space include the Type division of task represented by each work order.
Such as: the maximum execution task upper limit of every employee first in initialization current system defines working as every employee
Preceding execution number is 0.It for the task in current system, is divided according to the type of task, such as is divided into financial tasks, people
Thing task, administrative task dispatching.Specific mathematical definition is as follows: state space is collectively constituted by executing space with task space,
It is defined as Wherein, S indicates state space, Wt
The task space for indicating t moment, for recording the mission bit stream at current time, executing space includes maximum number of tasksWith
Number of tasks l is executedkThe two parameters have executed number of tasks and have been initially 0, k expression task sequence wherein maximum number of tasks is definite value
Number, m indicates personnel's serial number, and t indicates the moment,.If the process (being referred to as task) in current business method is divided into N class,
Every generic task includes niIt is a.That is W=(G1,G2,…,GN), wherein Gi=G (Vi), i=[1, N], N are the integer greater than 2,niFor the total number of the i-th generic task, G () indicates the information of specific category task, ViRepresent
All subtask information of i generic task.
102, using the state space and implementation strategy, state transition probability is determined.
Wherein, state transition probability refers to the probability mutually switched between the different conditions in the state space.Specifically
, implementation strategy refers under current system conditions, the allocation plan of task.The restrictive condition that implementation strategy should meet, until
Include: less
One work order can only be executed by an employee.Task execution Existence and uniquenss i.e. in system, i.e., current time one
Task can only be executed by an employee.
With, the business factor in work order that a personnel are received, the competence dimension value of not larger than one personnel.
That is, employee must not receive an assignment beyond its ability to accept.
With remaining number of the work order sum no more than employee's execution task number.That is, total task number must not exceed total member
Work task execution remaining number.
Such as: there are 3 employees, 6 tasks, implementation strategies can then indicate the matrix as a 3*6 for current system.With
Its lower concrete meaning is briefly introduced for matrix A:
Allocation result is the corresponding task 2,4,5 of employee 1；Employee 2 corresponds to task 1,6；Employee 3 corresponds to task 3.Specific number
Be defined as follows:
Implementation strategy A (s)=φ ∪ { xik t+1|xikt, wherein xiktIndicate that i-th of task distributes to kth in t moment
It is a employee's as a result, φ indicate empty set.Wherein xiktMeaning it is as follows:
And there are following constraints:
State transition probability described in the present embodiment refers to the probability mutually switched between state in state space, uses
In the transfer of solving state.Transition probability p (s, a, s ') expression system is transferred to the probability of state s ' in the state s a that takes action,
It is defined as follows:
P (s, a, s ')=p (s ' | s, a)=p (Wt+1| s, a) p (bt+1| s, a)
Wherein:
bt+1The system for indicating subsequent time executes state.Due to Wt+1Arrival state be it is random, it is currently with system
Unite execution state btIt is not related with used distribution action a, so:
p(Wt+1| s, a)=p (Wt+1)
In additionFor constant, and there are nonnegativities for task execution number, therefore Wherein, xi,k,tIndicate the i-th generic task number of t moment kth position employee executed, vkIndicate kth
A employee executes the number (being probability distribution) of task, if each employee work is mutually indepedent,It is assumed that vkProbability function be p (vk) then have,State transition probability is as follows in summary:
Wherein, h (vk) indicate employee execute task number.
103, according to the Reward Program of the state transition probability and setting, the preferred operating personnel is screened.
Wherein, the Reward Program is used to indicate the remuneration that each task is fixed.Such as:
It is assumed that there is fixed remuneration, R (w in each taskt) represent all tasks of t moment total remuneration.qlktIt indicates
K-th of employee of t moment completes the cost of first of task.The standard for measuring allocation strategy is exactly by comparing different allocation strategies
Between return difference.Under default mode, which has currently executed number of tasks with employee and has been positively correlated, with employee to this
The proficiency of business is negatively correlated.By adjusting the generating function of the variable, it can achieve switching and send work mode.Then adopted in t moment
The overall cost brought by distribution action a is ct, in which:
Wherein, qiktIt indicates to complete the cost of i-th of task in k-th of employee of t moment.
Then t moment using distribution action a, brought total remuneration be r (s, a), in which:
V (s, π) is indicated from some moment t, and in the case that system mode is s, system uses the criterion of strategy π
Value, then have:
Wherein β is discount factor, r (st,at) be t-th of stage expected revenus, st,atRespectively decision moment t system
The action that state in which and policymaker choose, wherein at=π (st)
Wherein, V*(S) state under the conditions of optimal policy is represented.
The process of Optimization Solution specifically includes:
1, it selectes initial value: enabling n=0, take any strategy π0∈Π
2, tactical comment: the corresponding criterion value of strategy of following equations is solved
3, policy update:
If 4, πn+1=πn, obtain optimal policy π*=πn, algorithm terminates, otherwise n=n+1, and re-execute the steps 103.
There is provided in the present embodiment it is a kind of include above-mentioned mathematical principle Intelligent worker assigning engine, realize richer business
Ability and distribution transfer algorithm, if the operation system that access is suitable, such as: finance, occurrences in human life, multiple capability models such as administration,
It attends a banquet state, personal pending amount [min, max] section, the means such as arrange an order according to class and grade with the personnel that the system of closing carries, with the shape of " slot "
Formula is present in system, can random plug, reversed order.After system generates job ticket, by personnel ability's model to people
Member carries out funneling filtering screening, finally selects most suitable personnel.To improve job processing efficiency.
In practical applications, Intelligent worker assigning engine provides a kind of intelligent work dispatching method, realizes that intelligentized task is assigned
Logic.Compare traditional manual worksheet processing, provide it is a variety of it is prefabricated send work mode for the quick upper hand of user, while providing customized group
Work model, to adapt to the complex scene of environment complexity, multi-business diversification.The decision even more more excellent than people that personalizes is provided to build
View, finally in multiple dimensions such as personnel ability, timeliness, quality, cost, General Promotion job scheduling ability, to be promoted whole
A operation effectiveness.
Intelligent worker assigning engine supports machine learning function, such as: the capturing service data from operation system, such as history list
According to, state of attending a banquet is arranged an order according to class and grade, error rate, professional ability etc., and system can carry out personnel ability's modeling according to these business datums, from
And working hour is being sent to carry out intelligent Matching.It is finally reached most suitable people and does most suitable thing, improve work output, while can be with
Trainer's ability promotes and observes operating personnel's professional ability by ceaselessly worksheet processing and operation, provides to manager straight
Personnel ability's model of sight.
A kind of Intelligent worker assigning device is also provided in the present embodiment, which may be implemented in automatic job as shown in Figure 1
In system, which includes:
Acquisition module acquires the business number of the operation system for the SDK interface by being integrated in operation system
According to, and store to hive database, wherein label is increased on the business event of the operation system, SDK interface corresponds to industry
Label in business event；
Preprocessing module for carrying out process decomposition to the business event, and generates the work order of corresponding each process；
Analysis module, for extracting the business datum from the hive database to memory database by spark,
And personnel ability's model is generated according to the business datum in the memory database；
Work module is sent, for assigning work order generated according to personnel ability's model.
Wherein, the business datum, comprising: the return value of the business event；
Alternatively, the attribute value of object instance where the business event；
Alternatively, the data medium Bean, the data medium Bean that define in SDK interface are added to the operation system
Enter to join list.
Specifically, described send work module, it is specifically used for determining the ability dimension of each personnel by personnel ability's model
Angle value；
According to the competence dimension value of business factor and each personnel in work order, the determining and matched operation people of the work order
Member.
Further, further includes: screening module, for screening and preferably making with the matched operating personnel of the work order
Industry personnel.
There is provided in the present embodiment it is a kind of include above-mentioned mathematical principle Intelligent worker assigning engine, realize richer business
Ability and distribution transfer algorithm, if the operation system that access is suitable, such as: finance, occurrences in human life, multiple capability models such as administration,
It attends a banquet state, personal pending amount [min, max] section, the means such as arrange an order according to class and grade with the personnel that the system of closing carries, with the shape of " slot "
Formula is present in system, can random plug, reversed order.After system generates job ticket, by personnel ability's model to people
Member carries out funneling filtering screening, finally selects most suitable personnel.To improve job processing efficiency.
In practical applications, Intelligent worker assigning engine provides a kind of intelligent work dispatching method, realizes that intelligentized task is assigned
Logic.Compare traditional manual worksheet processing, provide it is a variety of it is prefabricated send work mode for the quick upper hand of user, while providing customized group
Work model, to adapt to the complex scene of environment complexity, multi-business diversification.The decision even more more excellent than people that personalizes is provided to build
View, finally in multiple dimensions such as personnel ability, timeliness, quality, cost, General Promotion job scheduling ability, to be promoted whole
A operation effectiveness.
Intelligent worker assigning engine supports machine learning function, such as: the capturing service data from operation system, such as history list
According to, state of attending a banquet is arranged an order according to class and grade, error rate, professional ability etc., and system can carry out personnel ability's modeling according to these business datums, from
And working hour is being sent to carry out intelligent Matching.It is finally reached most suitable people and does most suitable thing, improve work output, while can be with
Trainer's ability promotes and observes operating personnel's professional ability by ceaselessly worksheet processing and operation, provides to manager straight
Personnel ability's model of sight.
In the present embodiment, by the data in SDK interface capturing service system, very little is changed for operation system.And lead to
The personnel capability model of mistake advanced optimizes the distribution object of work order.To realize every a work order with different business element,
Current most suitable, optimal solution employee must can be tasked as far as possible.And the work order of repeatability distribution identical services element, it can also be with
Quickly strengthen this of employee professional ability, also allows manager to have more intuitively employee's ability while ceaselessly training employee
Understand.To reduce the cost of labor in work order assigning process, optimize the superiority and inferiority rate of operating personnel, promotes working efficiency.
All the embodiments in this specification are described in a progressive manner, same and similar portion between each embodiment
Dividing may refer to each other, and each embodiment focuses on the differences from other embodiments.Especially for equipment reality
For applying example, since it is substantially similar to the method embodiment, so describing fairly simple, related place is referring to embodiment of the method
Part explanation.The above description is merely a specific embodiment, but protection scope of the present invention is not limited to
This, anyone skilled in the art in the technical scope disclosed by the present invention, the variation that can readily occur in or replaces
It changes, should be covered by the protection scope of the present invention.Therefore, protection scope of the present invention should be with the protection model of claim
Subject to enclosing.
Claims (9)
1. a kind of Intelligent worker assigning method characterized by comprising
By the SDK interface being integrated in operation system, the business datum of the operation system is acquired, and is stored to hive data
Library, wherein label is increased on the business event of the operation system, SDK interface corresponds to the label on business event；
Process decomposition is carried out to the business event, and generates the work order of corresponding each process；
The business datum is extracted from the hive database by spark to memory database, and according to the memory number
Personnel ability's model is generated according to the business datum in library；
According to personnel ability's model, assign work order generated.
2. the method according to claim 1, wherein the business datum, comprising: the return of the business event
Value.
3. the method according to claim 1, wherein the business datum, comprising: right where the business event
As the attribute value of example.
4. the method according to claim 1, wherein the business datum, comprising: the number defined in SDK interface
According to carrier B ean, the data medium Bean, which is added to the operation system, to enter to join list.
5. the method according to any one of claim 2-4, which is characterized in that further include:
With the matched operating personnel of the work order, preferred operating personnel is screened.
6. a kind of Intelligent worker assigning device characterized by comprising
Acquisition module acquires the business datum of the operation system for the SDK interface by being integrated in operation system, and
It stores to hive database, wherein label is increased on the business event of the operation system, SDK interface corresponds to business thing
Label on part；
Preprocessing module for carrying out process decomposition to the business event, and generates the work order of corresponding each process；
Analysis module, for extracting the business datum from the hive database to memory database by spark, and root
Personnel ability's model is generated according to the business datum in the memory database；
Work module is sent, for assigning work order generated according to personnel ability's model.
7. device according to claim 6, which is characterized in that the business datum, comprising: the return of the business event
Value；
Alternatively, the attribute value of object instance where the business event；
Alternatively, the data medium Bean defined in SDK interface, the data medium Bean be added to the operation system enter ginseng
List.
8. device according to claim 7, which is characterized in that it is described to send work module, it is specifically used for passing through personnel's energy
Power model determines the competence dimension value of each personnel；
According to the competence dimension value of business factor and each personnel in work order, the determining and matched operating personnel of the work order.
9. device according to claim 8, which is characterized in that further include:
Screening module, for screening preferred operating personnel with the matched operating personnel of the work order.
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