CN109302492B - Method, apparatus, and computer-readable storage medium for recommending service location - Google Patents

Method, apparatus, and computer-readable storage medium for recommending service location Download PDF

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CN109302492B
CN109302492B CN201811355781.0A CN201811355781A CN109302492B CN 109302492 B CN109302492 B CN 109302492B CN 201811355781 A CN201811355781 A CN 201811355781A CN 109302492 B CN109302492 B CN 109302492B
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location
service
information
geographic area
user
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CN109302492A (en
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张旭东
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Beijing Didi Infinity Technology and Development Co Ltd
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Beijing Didi Infinity Technology and Development Co Ltd
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/50Network services
    • H04L67/52Network services specially adapted for the location of the user terminal
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/50Network services
    • H04L67/55Push-based network services

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Abstract

Embodiments of the present disclosure relate to methods, apparatuses, and computer-readable media for recommending service locations. A method disclosed herein includes obtaining a first location of a user equipment that sent a service request. The method also includes sending information of the first location to a server. The method also includes receiving information of a recommended first service location from the server in response to the first location being determined to be within a geographic area unreachable by the service provider. The first service location is different from the first location and the service provider is able to reach the first service location. Further, the method includes presenting, via the user device, the first service location. The embodiment of the disclosure can automatically recommend a proper service position to the user in the geographical area which cannot be reached by the service provider, thereby improving the user experience.

Description

Method, apparatus, and computer-readable storage medium for recommending service location
Technical Field
Embodiments of the present disclosure relate to the field of services, and more particularly, to a method, apparatus, and computer-readable storage medium for recommending a service location.
Background
With the rapid development of the mobile internet, users can request various services, such as taxi service, take-away service, express service, etc., using mobile terminals. Taking the taxi taking service as an example, the passenger may designate a boarding point and a disembarking point on the map, and then the taxi taking software client may transmit a taxi taking service request including the boarding point and the disembarking point to the server. The server dispatches the appropriate vehicle based on the taxi taking service request, and the driver can proceed to the boarding point to pick up the passenger. Taking a take-out service as an example, a user may select a commodity to purchase in take-out software and specify a location on a map where the commodity is convenient to receive, and then the take-out software client may send a service request including the commodity and the location of the received commodity to a server, and the server forwards the service request to a specified merchant. The take-away deliverer may send the goods purchased by the user to the receiving location specified by the user. Locations (such as designated pick-up points or locations that receive takeaway merchandise, etc.) where a user receives service from a service provider (such as a driver driving a taxi or a takeaway deliverer, etc.) are also referred to herein as "service locations".
In general, the user may select any place as a service location, or the server may recommend some service locations to the user (e.g., based on historical information about the user, etc.). However, there are often areas that are not reachable by some service provider, such as tourist attractions, parks, campuses, technology parks, hospitals, etc. When users are located in these areas, it is often difficult to recommend effective service locations to them.
Disclosure of Invention
In general, example embodiments of the present disclosure provide a solution for recommending service locations.
In a first aspect of the disclosure, a method of recommending a service location is provided. The method includes obtaining a first location of a user equipment sending a service request. The method also includes sending information of the first location to a server. The method also includes receiving information of a recommended first service location from the server in response to the first location being determined to be within a geographic area unreachable by the service provider. The first service location is different from the first location and the service provider is able to reach the first service location. Further, the method includes presenting, via the user device, the first service location.
In a second aspect of the disclosure, a method of recommending a service location is provided. The method includes receiving information of a location of a user equipment that sent a service request. The method also includes determining whether the location is within a geographic area that is inaccessible to the service provider. The method also includes determining a service location to recommend in response to determining that the location is within the geographic area, the service location being different from the location of the user device and the service location being reachable by the service provider. In addition, the method also includes sending information of the service location to the user equipment.
In a third aspect of the disclosure, a user equipment is provided. The user equipment comprises at least one processing unit and at least one memory. At least one memory is coupled to the at least one processing unit and stores instructions for execution by the at least one processing unit. The instructions, when executed by the at least one processing unit, cause the user equipment to perform actions. The actions include: acquiring a first position of user equipment sending a service request; sending information of the first position to a server; receiving information of a recommended first service location from the server in response to the first location being determined to be within a geographic area unreachable by the service provider, the first service location being different from the first location and reachable by the service provider; and presenting the first service location via the user device.
In a fourth aspect of the present disclosure, a server is provided. The server comprises at least one processing unit and at least one memory. At least one memory is coupled to the at least one processing unit and stores instructions for execution by the at least one processing unit. The instructions, when executed by the at least one processing unit, cause the server to perform actions. The actions include: receiving information of a location of a user equipment that transmitted a service request; determining whether the location is within a geographic area that is inaccessible to the service provider; in response to determining that the location is within the geographic area, determining a service location to recommend, the service location being different from the location of the user device and the service location being reachable by the service provider; and sending the information of the service position to the user equipment.
In a fifth aspect of the present disclosure, a computer-readable storage medium is provided, on which a computer program is stored, which program, when executed by a processor, implements a method according to the first aspect of the present disclosure.
In a sixth aspect of the present disclosure, a computer-readable storage medium is provided, on which a computer program is stored, which program, when executed by a processor, implements a method according to the second aspect of the present disclosure.
It should be understood that the statements herein reciting aspects are not intended to limit the critical or essential features of the embodiments of the present disclosure, nor are they intended to limit the scope of the present disclosure. Other features of the present disclosure will become apparent from the following description.
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The above and other features, advantages and aspects of various embodiments of the present disclosure will become more apparent by referring to the following detailed description when taken in conjunction with the accompanying drawings. In the drawings, like or similar reference characters designate like or similar elements, and wherein:
FIG. 1 illustrates a schematic diagram of an example environment in which embodiments of the present disclosure may be implemented;
FIG. 2 shows a signaling interaction diagram of an example process for recommending service locations, according to an embodiment of the present disclosure;
FIG. 3 shows a schematic diagram of an example user interface for presenting recommended service locations on a display of a user device, in accordance with an embodiment of the present disclosure;
FIG. 4 shows a signaling interaction diagram of an example process for recommending service locations, according to an embodiment of the present disclosure;
FIG. 5 shows a flowchart of an example method for recommending service locations, according to an embodiment of the present disclosure;
FIG. 6 shows a flowchart of an example method for recommending service locations, in accordance with an embodiment of the present disclosure; and
FIG. 7 illustrates a block diagram of a computing device in which embodiments of the disclosure may be implemented.
Detailed Description
Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While certain embodiments of the present disclosure are shown in the drawings, it is to be understood that the present disclosure may be embodied in various forms and should not be construed as limited to the embodiments set forth herein, but rather are provided for a more thorough and complete understanding of the present disclosure. It should be understood that the drawings and embodiments of the disclosure are for illustration purposes only and are not intended to limit the scope of the disclosure.
In describing embodiments of the present disclosure, the terms "include" and its derivatives should be interpreted as being inclusive, i.e., "including but not limited to. The term "based on" should be understood as "based at least in part on". The term "one embodiment" or "the embodiment" should be understood as "at least one embodiment". The terms "first," "second," and the like may refer to different or the same object. Other explicit and implicit definitions are also possible below.
As described above, the user may request various services, such as a taxi service, a take-away service, a courier service, etc., using the mobile terminal. The user may select any location as the location to receive service from a service provider (such as a driver driving a taxi or a take-away deliverer), or the server may recommend some suitable service location to the user based on historical information. However, there are often areas that are not reachable by some service provider, such as tourist attractions, parks, campuses, technology parks, hospitals, etc. When users are located in these areas, it is often difficult to recommend effective service locations to them.
According to an embodiment of the present disclosure, a solution for recommending a service location is presented. According to the scheme, the appropriate service position can be automatically recommended to the user in the geographical area which cannot be reached by the service provider, so that the user experience is improved. Embodiments of the present disclosure can be applied to taxi taking software to automatically recommend appropriate boarding points to passengers located in areas where the operating vehicle cannot enter. Embodiments of the present disclosure can be applied to take-away software to automatically recommend an appropriate take-away receiving location to users located in areas that are inaccessible to take-away dispatchers. Embodiments of the present disclosure can also be applied to courier services to automatically recommend appropriate package receiving locations to users located in areas where couriers cannot enter. In this way, the embodiment of the disclosure can effectively improve the service efficiency of the services, thereby improving the user satisfaction.
Embodiments of the present disclosure will be described below with a taxi-taking service scenario as an example. It should be understood, however, that this is for illustrative purposes only and is not intended to limit the scope of the present disclosure. Embodiments of the present disclosure are also applicable to other service scenarios besides taxi taking services.
Fig. 1 illustrates a schematic diagram of an example environment 100 in which embodiments of the present disclosure may be implemented. The example environment 100 may generally include a user device 120, a server 130, and a data store 140. It should be understood that the description of the structure and function of environment 100 is for exemplary purposes only and does not imply any limitation as to the scope of the disclosure. Implementations of the present disclosure may also be applied to environments with different structures and/or functions.
The user device 120 may be any terminal device having wired or wireless communication capabilities, including but not limited to a cell phone, a computer, a personal digital assistant, a game console, a wearable device, an in-vehicle communication device, a virtual reality device, or a reality augmentation device, etc. The user device 120 may provide input means such as a mouse, keyboard, etc. for operation by the user 110. Further, the user device 120 may provide output means such as a display, speakers, etc. for presenting information to the user 110. The user equipment 120 may also be equipped with a positioning device to determine its position, which may be implemented, for example, based on any of the following techniques: global Positioning System (GPS) technology, global navigation satellite system (GLONASS) technology, beidou navigation system technology, Galileo positioning system (Galileo) technology, quasi-zenith satellite system (QAZZ) technology, base station positioning technology, Wi-Fi positioning technology, and the like.
User device 120 may be communicatively coupled with server 130 via any wired or wireless connection to send data to server 130 or receive data from server 130. The server 130 may include, for example, but is not limited to, any physical computer, virtual machine, or mainframe computing device, etc. Although user device 120 and server 130 are shown in fig. 1 as separate devices from each other, this is for purposes of example only and does not imply any limitation on the scope of the disclosure. In some embodiments, the user device 120 and the server 130 may be implemented on the same physical device.
The server 130 may access the data store 140 to store information thereto or retrieve desired information therefrom. The data store 140 may be, for example, any device or apparatus for storing data. Although server 130 and data store 140 are shown in fig. 1 as being separate from each other, this is for purposes of example only and does not imply any limitation on the scope of the disclosure. In some embodiments, the data store 140 may be implemented in the server 130.
In some embodiments, a client application, such as taxi-taking software, may be installed on the user device 120, and may be operated by the user 110 via the user device 120. For example, the user 110 may utilize the client application to send a service request. The user 110 may contract a service location (such as a pick-up point) with a service provider (e.g., a pick-up driver) that accepts the service request, and the service provider may travel to the service location to provide services to the user 110. In some embodiments, the server 130 may recommend service locations to the user 110 that are convenient for the service provider to reach based on the current location of the user 110, thereby enhancing the user experience.
In some cases, user 110 may be located in a geographic area that is large and inaccessible to service providers (such as drivers of operating vehicles driving taxis, special cars, windmills, etc.). In this context, such a geographical area is a closed area, not a building. Such geographic areas are also referred to herein as "enclosed areas," examples of which may include, but are not limited to, residential areas, business areas, tourist attractions, campuses, technology parks, hospitals, and the like. It should be understood that the various enclosed regions recited herein are merely exemplary and are not intended to limit the scope of the present disclosure. Embodiments of the present disclosure are also applicable to other areas besides the various enclosed areas enumerated above.
To recommend a suitable service location to a user located in such an enclosed area, a client application running at the user equipment 120 may obtain the location where the user equipment 120 is located, using a positioning device installed at the user equipment 120 or by receiving user input from the user 110, and send information of the location to the server 130. The server 130 may obtain information about one or more enclosed areas from the data store 140. Such information may be pre-collected and stored in the data store 140. The server 130 may determine whether the location of the user device 120 is in any of one or more enclosed areas based on the acquired information. If the server 130 determines that the location of the user equipment 120 is in a certain enclosed area, the server 130 may recommend an appropriate service location to the user 110, which the service provider can reach, based on the information of the enclosed area, and transmit the information of the service location to the user equipment 120. The user device 120 may recommend the service location by presenting the service location on a user interface of the client application.
Fig. 2 shows a signaling interaction diagram of an example process 200 for recommending service locations in accordance with an embodiment of the present disclosure. The process 200 involves the user device 120, the server 130, and the data store 140 as shown in fig. 1. Process 200 will be described in detail below in conjunction with fig. 1. It should be understood that process 200 may also include acts not shown and/or may omit acts shown. The scope of the present disclosure is not limited in this respect.
As shown in fig. 2, a location (hereinafter also referred to as "first location") at which the user equipment 120 is located is obtained (210). Taking a taxi taking service scenario as an example, when the user 110 opens a taxi taking application installed at the user device 120 to prepare for taxi taking or when the user 110 enters a page of the taxi taking application, the first location where the user device 120 is located may be acquired.
In some embodiments, a current location of the user equipment 120 may be determined using a positioning device coupled to the user equipment 120. The positioning means installed at the user equipment 120 may determine the first location where the user equipment 120 is located, for example, based on any of the following techniques: global Positioning System (GPS) technology, global navigation satellite system (GLONASS) technology, beidou navigation system technology, Galileo positioning system (Galileo) technology, quasi-zenith satellite system (QAZZ) technology, base station positioning technology, Wi-Fi positioning technology, and the like. In this way, the embodiment of the present disclosure can determine the first location where the user equipment 120 is located more accurately. In some embodiments, the first location of user device 110 may be represented by longitude and latitude.
In some embodiments, the user 110 may input the first location of the user device 120 via an input device coupled to the user device 120. For example, user 110 may enter a specific name or coordinates of his current location using a keyboard provided by user 120. For example, the user device 120 may display a map of the area around the current location on its touch screen, and the user 110 may input the first location to the user device 120 by performing a corresponding gesture on the touch screen (such as clicking or double-clicking on a point on the map corresponding to the first location, dragging the map to move a particular marker or map center cursor to the point corresponding to the first location, etc.). The above lists only a few examples of obtaining the first location where the user device 120 is located based on user input. It should be understood that these examples are shown for illustrative purposes only and are not intended to imply the scope of the present disclosure. In this way, in a situation where positioning by the positioning apparatus of the user equipment 120 is not available (for example, when the GPS signal cannot be received due to the existence of an occlusion or the user equipment signal is weak due to a remote geographical location), the location of the user equipment 120 can still be obtained.
The user device 120 may send (220) information of the first location to the server 130. In some embodiments, user device 120 may send the coordinates (i.e., longitude and latitude) of the first location, the name of the first location, and/or any other information capable of identifying the first location to server 130. In this way, the server 130 can learn the location of the user device 120 and recommend an appropriate service location based on the location.
Server 130, upon receiving the information for the first location, may retrieve (230) information about the one or more enclosed areas from data store 140. Information about one or more enclosed areas may be pre-collected and stored in the data store 140, for example, in any manner. Further, the information stored in the data store 140 may be updated periodically.
In some embodiments, information about a certain enclosed area may include, for example, but is not limited to: a name of the enclosed area, information indicating a range of the enclosed area (also referred to herein as "first information"), information indicating a plurality of exits of the enclosed area (also referred to herein as "second information"), and/or a type of the enclosed area, and so forth. The type of enclosed area may indicate, for example, that the enclosed area is a scenic spot, a commercial spot, a residential spot, a campus, a technology park, a hospital, or the like. It should be understood that the various enclosed regions recited herein are merely exemplary and are not intended to limit the scope of the present disclosure. Embodiments of the present disclosure are also applicable to other areas besides the various enclosed areas enumerated above. The name of an enclosed area may be the name of a scenic spot, a commercial spot, a residential spot, a campus, a technology park, or a hospital. Further, each enclosed area may have at least one exit for the user to leave the enclosed area, and the coordinates (i.e., longitude and latitude) of the location of each exit may be recorded in the list of exits of the enclosed area.
In some embodiments, the information indicative of the extent of the enclosed area may be in a variety of representations. On the map, each closed region may be approximately represented by a polygon, for example. In some embodiments, the coordinates (i.e., longitude and latitude) of the position of each vertex of the polygon may be recorded in a vertex list as information indicating the range of the closed area. Alternatively, in other embodiments, the coordinates (i.e., longitude and latitude) of the locations of the plurality of keypoints on each edge of the polygon may be recorded as information indicating the extent of the enclosed area. In comparison with the latter, the vertex list can accurately indicate the range of the closed region with a smaller amount of data, and thus can be regarded as a preferred form of information indicating the range of the closed region. It should be understood that the scope of the enclosed area may also be indicated using other forms of information and is not limited to those enumerated above.
Server 130 may determine (240) whether the first location is in a certain enclosed area based on the obtained information about one or more enclosed areas. In some embodiments, server 130 may determine whether the first location is within the enclosed area based on range information (e.g., a list of vertices) for each of the one or more enclosed areas.
If server 130 determines that the first location is within any of one or more enclosed areas, it may determine (250) a service location to be recommended to the user (hereinafter also referred to as "first service location") based on the acquired information for that enclosed area. The recommended first service location is a location that can be reached by a service provider (such as a driver driving an operating vehicle, a take-away delivery clerk, a courier, etc.) in order to provide services to the user.
In some embodiments, server 130 may determine a distance between the location of each exit in the list of exits for the enclosed area and the first location. The server 130 may determine a location of an exit closest to the first location in the list of exits as a first service location to be recommended to the user 110. Since the exit is closest to the current location of user 110, user 110 can reach the service location relatively quickly, thereby reducing the latency of the service provider.
The server 130 may send (260) information of the first service location to the user equipment 120. In some embodiments, the server 130 may send the coordinates (i.e., longitude and latitude) of the first service location, the name of the first service location, and/or any other information related to the first service location to the user device 120. Additionally or alternatively, in some embodiments, the server 130 may send information of the enclosed area where the first location is located to the user equipment 120 along with information of the first service location. Taking a taxi-taking service scenario as an example, in some embodiments, the server 130 may also indicate to the user device 120 to set the recommended first service location as a default starting point for a user to issue an order in taxi-taking software.
In response to receiving the indication of the first service location from the server 130, the user device 120 may present (270) the first service location to the user 110. In some embodiments, the user device 120 may display the first service location on a display of the user device 120. For example, an electronic map of an area proximate to the first service location may be presented on a display of the user device 120, and indicia of the first service location highlighted on the electronic map. In addition to presenting the first service location, the user device 120 may also present information to the user 110 related to the first service location, such as, but not limited to, the first location where the user device 120 is located, a visual representation of an enclosed area where the user device 120 is located, and/or a guidance of the first location to the first service location, and the like. In this way, the user 110 can accurately know the specific orientation of the recommended first service location, and thus can reach the first service location relatively quickly.
FIG. 3 shows a schematic diagram of an example user interface 300 for presenting recommended service locations, in accordance with an embodiment of the present disclosure. For example, FIG. 3 presents an example user interface in the context of a taxi-taking service. It should be understood that the user interface 300 shown in FIG. 3 is exemplary only, and does not imply any limitation as to the scope of the disclosure. In some embodiments, the user device 120 may utilize a different user interface than the user interface 300 to present the service location recommended to the user 110 or information related to the service location. In the following description with respect to fig. 3, the recommended service location is also referred to as a recommended pick-up point or pick-up location.
As shown in fig. 3, the user interface 300 presents a map of the vicinity of the recommended pick-up point and identifies a user device location 320, the recommended pick-up point 310, an enclosed area 330 in which the user device is located, and guidance information 340 from the location 320 to the recommended pick-up point 310, respectively, with different labels on the map. While the user device location 320, the recommended pick-up point 310, the enclosed area 330 in which the user device is located, and the guidance information 340 are all displayed in the user interface 300, it should be understood that this is merely exemplary. In practice, the user device 120 may present only a portion of this information, present this information in a different manner, or may also present other information in addition to the above.
As shown in FIG. 3, in some embodiments, in addition to presenting a recommended pick-up point 310, the user device 120 may present its current location 320 and present guidance information 340 from the location 320 to the pick-up point 310. In this manner, the user 110 can reach the pick-up point relatively quickly, thereby reducing the waiting time for the driver to pick-up. In some embodiments, in addition to presenting the guidance information 340 from the location 320 to the recommended pick-up point 310, the user device 120 may utilize other output devices (e.g., speakers) or the like other than a display to provide real-time navigation services to the user 110 to enable the user 110 to reach the pick-up point relatively quickly, thereby reducing the waiting time for the driver to pick-up.
The enclosed area 330 as shown in fig. 3 may be drawn based on information received by the user device 120 from the server 130 about the enclosed area. As described above, the information about the closed region received by the user equipment 120 from the server 130 may include information indicating a range of the closed region, such as a vertex list or the like. In some embodiments, the user device 120 may draw the range of the closed region on a map based on information indicating the range of the closed region (such as a list of vertices). Furthermore, in some embodiments, the user device 120 may also display multiple exits of the enclosed area so that other exits may be selected when the user 110 is not satisfied with the currently recommended pick-up point (i.e., the location of a certain exit).
Examples of graphically presenting recommended service locations and their related information are shown above. Additionally or alternatively, in other embodiments, the user device 120 may present the recommended service location in other manners as well. For example, the user device 120 may display the coordinates or name of the service location in a textual manner on its display. In addition, the user device 120 may also present the service location to the user using, for example, a speaker or other output means. In this way, the user device 120 is able to present recommended service locations to the user 110 regardless of whether it has a display.
In some cases, although the first service location is an exit of the enclosed area that is closest in distance to the current location of the user 110, the user 110 may for some reason not want to leave the enclosed area from the exit, but rather want to leave the enclosed area via another, more distant exit. In this case, the user 110 may make modifications to the presented first service location via the user device 120. In some embodiments, exemplified by the example user interface 300 as presented in fig. 3, the user 110 may move a pin flag identifying a recommended pick-up point to another location (also referred to herein as a "second location") by dragging the map. Additionally or alternatively, the user 110 may also enter the second location in other manners (e.g., in a similar manner as the entry of the first location). Accordingly, the user device 120 may recommend a new service location (hereinafter also referred to as "second service location") to the user 110 based on the second location.
Fig. 4 shows a signaling interaction diagram of an example process 400 for recommending service locations in accordance with an embodiment of the present disclosure. Process 400 may be performed, for example, after process 200 as shown in fig. 2. The process 400 is described in detail below in conjunction with fig. 1. It is to be understood that process 400 may also include acts not shown and/or may omit acts shown. The scope of the present disclosure is not limited in this respect.
As described above, at 260 in fig. 2, the server 130 has sent information of the first service location to the user equipment 120 along with information of the enclosed area where the user 110 is located. In this case, when the user 110 modifies the first service location to a second location, the user device 120 may determine (410) itself whether the second location is still within the enclosed area based on the information of the enclosed area. For example, user 110 may want to leave the enclosed area from another exit that is farther away from its current location, and may therefore place a second location near the exit. If the user device 120 determines that the second location is still within the enclosed area, the user device 120 may determine (420) an exit closest to the second location from a plurality of exits of the enclosed area based on information of the enclosed area received from the server 130, such as a list of exits.
Alternatively, if the user equipment 120 determines that the second location is not within the enclosed area, the user equipment 120 may send (430) information of the second location to the server 130. Considering that the information stored in the data store 140 may be updated periodically, the server may again retrieve (440) information about one or more enclosed areas from the data store 140. In some embodiments, the retrieval of information for one or more enclosed areas may be omitted if the information stored in the data store 140 is not updated.
Server 130 may determine (450) whether the second location is in a certain enclosed area based on the obtained information about one or more enclosed areas. For example, server 130 may determine whether the second location is within the closed region based on range information (e.g., a list of vertices) for each of the one or more closed regions. If server 130 determines that the second location is within any of the one or more enclosed areas, server 130 may determine (460) a second service location to recommend based on the information of the enclosed area. For example, the recommended second service location is a location that can be reached by the service provider. In some embodiments, server 130 may determine a distance between the location and the second location of each exit in the list of exits for the enclosed area. The server 130 may determine a location of an exit closest to the second location in the exit list as the second service location to be recommended. Further, the server 130 may send (470) information of the second service location to the user equipment 120.
Whether the second service location is determined autonomously by the user device 120 or via the server 130, the user device 120 may present (480) the second service location. In this way, embodiments of the present disclosure can recommend another service location to the user 110 that is more in line with his expectations, thereby effectively improving the user's satisfaction.
As can be seen from the above description, embodiments of the present disclosure can automatically recommend an appropriate service location to a user located in a geographic area that cannot be reached by a service provider, thereby improving the user experience. For example, embodiments of the present disclosure can be applied to taxi taking software to automatically recommend appropriate pick-up points to passengers who are located in areas where the operating vehicle cannot enter. Embodiments of the present disclosure can be applied to take-away software to automatically recommend an appropriate take-away receiving location to users located in areas that are inaccessible to take-away dispatchers. Embodiments of the present disclosure can also be applied to courier services to automatically recommend appropriate package receiving locations to users located in areas where couriers cannot enter. In this way, the embodiment of the disclosure can effectively improve the service efficiency of the services, thereby improving the user satisfaction.
FIG. 5 shows a flowchart of an example method 500 for recommending service locations, according to an embodiment of the present disclosure. The method 500 may be performed, for example, by the user device 120 as shown in fig. 1. It should be understood that method 500 may also include blocks not shown and/or may omit blocks shown. The scope of the present disclosure is not limited in this respect.
At block 510, a first location of a user device 120 sending a service request is obtained.
At block 520, the user device 120 sends information of the first location to the server.
At block 530, the user device 120 receives information of a recommended first service location from the server in response to the first location being determined to be within a geographic area that is unreachable by the service provider. The first service location is different from the first location and the service provider is able to reach the first service location.
At block 540, the first service location is presented via the user device 120.
In some embodiments, the geographic region may include any of: residential, commercial, tourist, campus, hospital or scientific park.
In some embodiments, the user device 120 may receive information for the geographic region from a server. A modification to the first service location may be received via the user device 120, the modification indicating that the first service location is modified to a second location. The user device 120 may determine a second service location to recommend based on the information of the geographic area and the second location. The second service location may then be presented via the user device 120.
In some embodiments, the information for the geographic area includes first information related to a range of the geographic area and second information related to a plurality of exits of the geographic area. The user equipment 120 may determine the second service location by: determining whether the second location is located within the geographic area based on the first information; and in response to determining that the second location is within the geographic area, determining, based on the second information, an exit of the plurality of exits that is closest to the second location to treat the location of the exit as a second service location.
In some embodiments, the user device 120 may present a visual representation of the geographic area based on the information of the geographic area.
In some embodiments, the user equipment 120 may acquire the first location using a positioning device coupled to the user equipment 120.
In some embodiments, the user device 120 may obtain the first location by receiving a user input via the user device 120 indicating the first location.
In some embodiments, the user device 120 may present the first service location by highlighting an indicia of the first service location on an electronic map of the user device 120.
In some embodiments, the user device 120 may present a first location and may present guidance from the first location to a first service location.
FIG. 6 shows a flow diagram of a method 600 for recommending service locations, according to an embodiment of the present disclosure. The method 600 may be performed, for example, by the server 130 as shown in fig. 1. It should be understood that method 600 may also include blocks not shown and/or may omit blocks shown. The scope of the present disclosure is not limited in this respect.
At block 610, the server 130 receives information of the location of the user device that sent the service request.
At block 620, the server 130 determines whether the location is within a geographic area that cannot be reached by the service provider.
At block 630, the server 130 determines a service location to recommend in response to determining that the location of the user device is within the geographic area. The service location is different from the location of the user device and can be reached by the service provider.
At block 640, the server 130 sends information of the service location to the user device.
In some embodiments, the server 130 may obtain information for the geographic area and determine whether the location of the user device is within the geographic area based on the information for the geographic area. The server 130 may also determine a service location to recommend based on the information of the geographic area.
In some embodiments, the information of the geographic area may include first information related to a range of the geographic area. The server 130 may determine whether the location of the user device is located within the geographic area based on the first information.
In some embodiments, the information for the geographic area may include second information relating to a plurality of exits for the user to leave the geographic area. The server 130 may determine an exit closest to the location of the user device among the plurality of exits based on the second information to take the location of the exit as a service location for recommendation.
In some embodiments, the server 130 may also send information of the geographic region to the user device.
In addition, the embodiment of the disclosure also provides a corresponding device for realizing the method or the process.
According to an embodiment of the present disclosure, there is provided an apparatus for recommending a service location. The device includes: an acquisition module configured to acquire a first location of a user equipment sending a service request; a first transmitting module configured to transmit information of a first location to a server; a first receiving module configured to receive information of a recommended first service location from a server in response to the first location being determined to be within a geographic area unreachable by a service provider, the first service location being different from the first location and reachable by the service provider; and a first presentation module configured to present the first service location via the user device.
In some embodiments, the geographic region includes any of: residential, commercial, tourist, campus, hospital or scientific park.
In some embodiments, the apparatus further comprises: a second receiving module configured to receive information of the geographical area from the server; a third receiving module configured to receive, via the user equipment, a modification to the first service location, the modification indicating that the first service location is modified to the second location; a first determination module configured to determine a second service location to recommend based on the information of the geographic area and the second location; and a second presentation module configured to present the second service location via the user device.
In some embodiments, the information for the geographic area includes first information related to a range of the geographic area and second information related to a plurality of exits of the geographic area. The first determination module is further configured to: determining whether the second location is located within the geographic area based on the first information; and in response to determining that the second location is within the geographic area, determining, based on the second information, an exit of the plurality of exits that is closest to the second location to treat the location of the exit as a second service location.
In some embodiments, the apparatus further comprises a third presentation module configured to present a visual representation of the geographic area based on the information of the geographic area.
In some embodiments, the acquisition module is further configured to: the first location is acquired with a positioning device coupled to the user equipment.
In some embodiments, the acquisition module is further configured to: the first location is obtained by receiving a user input via the user device indicating the first location.
In some embodiments, the first rendering module is further configured to: the indicia of the first service location is highlighted on an electronic map of the user device.
In some embodiments, the apparatus further comprises: a fourth presentation module configured to present the first location via the user device; and a fifth presentation module configured to present guidance from the first location to the first service location.
According to an embodiment of the present disclosure, there is provided an apparatus for recommending a service location. The device includes: a receiving module configured to receive information of a location of a user equipment that transmits a service request; a first determination module configured to determine whether the location is within a geographic area that is unreachable by a service provider; a second determination module configured to determine a service location to recommend in response to determining that the location of the user device is within the geographic area, the service location being different from the location of the user device and reachable by the service provider; and a first transmitting module configured to transmit the information of the service location to the user equipment.
In some embodiments, the first determination module is further configured to: acquiring information of the geographic area; and determining whether the location of the user device is within the geographic area based on the information for the geographic area. The second determination module is further configured to: the service location to be recommended is determined based on the information of the geographical area.
In some embodiments, the information comprises first information relating to a range of the geographical area, and the first determination module is further configured to determine whether the location of the user equipment is located within the geographical area based on the first information.
In some embodiments, the information includes second information relating to a plurality of exits for the user to leave the geographic area, and the second determination module is further configured to determine, based on the second information, an exit of the plurality of exits that is closest in distance to the location of the user device to treat the location of the exit as the recommended service location.
In some embodiments, the apparatus includes a second transmitting module configured to transmit the information of the geographic area to the user equipment.
Fig. 7 illustrates a schematic block diagram of an example device 700 that may be used to implement embodiments of the present disclosure. The device 700 may be used to implement the user equipment 120 and/or the server 130 as described in fig. 1. As shown, device 700 includes a Central Processing Unit (CPU)701 that may perform various appropriate actions and processes in accordance with computer program instructions stored in a Read Only Memory (ROM)702 or computer program instructions loaded from a storage unit 708 into a Random Access Memory (RAM) 703. In the RAM 703, various programs and data required for the operation of the device 700 can also be stored. The CPU 701, the ROM 702, and the RAM 703 are connected to each other via a bus 704. An input/output (I/O) interface 705 is also connected to bus 704.
Various components in the device 700 are connected to the I/O interface 705, including: an input unit 706 such as a keyboard, a mouse, or the like; an output unit 707 such as various types of displays, speakers, and the like; a storage unit 708 such as a magnetic disk, optical disk, or the like; and a communication unit 709 such as a network card, modem, wireless communication transceiver, etc. The communication unit 709 allows the device 700 to exchange information/data with other devices via a computer network, such as the internet, and/or various telecommunication networks.
The processing unit 701 performs the various methods and processes described above, such as the methods 500 and/or 600. For example, in some embodiments, methods 500 and/or 600 may be implemented as a computer software program tangibly embodied on a machine-readable medium, such as storage unit 708. In some embodiments, part or all of a computer program may be loaded onto and/or installed onto device 700 via ROM 702 and/or communications unit 709. When the computer program is loaded into RAM 703 and executed by CPU 701, one or more steps of methods 500 and/or 600 described above may be performed. Alternatively, in other embodiments, CPU 701 may be configured to perform methods 500 and/or 600 in any other suitable manner (e.g., by way of firmware).
The functions described herein above may be performed, at least in part, by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: a Field Programmable Gate Array (FPGA), an Application Specific Integrated Circuit (ASIC), an Application Specific Standard Product (ASSP), a system on a chip (SOC), a load programmable logic device (CPLD), and the like.
Program code for implementing the methods of the present disclosure may be written in any combination of one or more programming languages. These program codes may be provided to a processor or controller of a general purpose computer, special purpose computer, or other programmable data processing apparatus, such that the program codes, when executed by the processor or controller, cause the functions/operations specified in the flowchart and/or block diagram to be performed. The program code may execute entirely on the machine, partly on the machine, as a stand-alone software package partly on the machine and partly on a remote machine or entirely on the remote machine or server.
In the context of this disclosure, a machine-readable medium may be a tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. The machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
Further, while operations are depicted in a particular order, this should be understood as requiring that such operations be performed in the particular order shown or in sequential order, or that all illustrated operations be performed, to achieve desirable results. Under certain circumstances, multitasking and parallel processing may be advantageous. Likewise, while several specific implementation details are included in the above discussion, these should not be construed as limitations on the scope of the disclosure. Certain features that are described in the context of separate embodiments can also be implemented in combination in a single implementation. Conversely, various features that are described in the context of a single implementation can also be implemented in multiple implementations separately or in any suitable subcombination.
Although the subject matter has been described in language specific to structural features and/or methodological acts, it is to be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or acts described above. Rather, the specific features and acts described above are disclosed as example forms of implementing the claims.

Claims (30)

1. A method of recommending a service location, comprising:
acquiring a first position of user equipment sending a service request;
sending information of the first position to a server;
receiving information of a recommended first service location from the server in response to the first location being determined to be located within a geographic area that is unreachable based on information of the geographic area that is unreachable by a service provider, the first service location being different from the first location and the first service location being reachable by the service provider; and
presenting the first service location via the user device.
2. The method of claim 1, wherein the geographic area comprises any of: residential, commercial, tourist, campus, hospital or scientific park.
3. The method of claim 1, further comprising:
receiving information of the geographic area from the server;
receiving, via the user device, a modification to the first service location, the modification indicating that the first service location is modified to a second location;
determining a second service location to recommend based on the information of the geographic area and the second location; and
presenting the second service location via the user device.
4. The method of claim 3, wherein the information of the geographic area includes first information related to a range of the geographic area and second information related to a plurality of exits for a user to leave the geographic area, and determining the second service location includes:
determining whether the second location is within the geographic area based on the first information; and
in response to determining that the second location is within the geographic area, determining, based on the second information, an exit of the plurality of exits that is closest to the second location to treat the location of the exit as the second service location.
5. The method of claim 3, further comprising:
presenting, via the user device, a visual representation of the geographic area based on the information of the geographic area.
6. The method of claim 1, wherein obtaining the first location comprises:
acquiring the first location with a positioning device coupled to the user equipment.
7. The method of claim 1, wherein obtaining the first location comprises:
the first location is obtained by receiving user input via the user device indicating the first location.
8. The method of claim 1, wherein presenting the first service location comprises:
highlighting an indicia of the first service location on an electronic map of the user device.
9. The method of claim 1, further comprising:
presenting the first location via the user device; and
presenting guidance from the first location to the first service location.
10. A method of recommending a service location, comprising:
receiving information of a location of a user equipment that transmitted a service request;
acquiring information of a geographical area which cannot be reached by a service provider;
determining whether the location is within the geographic area based on the information for the geographic area;
in response to determining that the location is within the geographic area, determining a service location to recommend, the service location being different from the location of the user device and the service provider being able to reach the service location; and
and sending the information of the service position to the user equipment.
11. The method of claim 10, wherein
Determining the service location comprises:
determining the service location based on the information of the geographic area.
12. The method of claim 11, wherein the information of the geographic area includes first information related to a range of the geographic area, and determining whether the location is located within the geographic area comprises:
determining whether the location is within the geographic area based on the first information.
13. The method of claim 11, wherein the information comprises second information relating to a plurality of exits for a user from the geographic area, and determining the service location comprises:
determining an exit closest to the location among the plurality of exits based on the second information to take the location of the exit as the service location.
14. The method of claim 11, further comprising:
and sending the information of the geographic area to the user equipment.
15. A user equipment, comprising:
at least one processing unit;
at least one memory coupled to the at least one processing unit and storing instructions for execution by the at least one processing unit, the instructions when executed by the at least one processing unit, cause the user equipment to perform acts comprising:
acquiring a first position of the user equipment sending the service request;
sending information of the first position to a server;
receiving information of a recommended first service location from the server in response to the first location being determined to be located within a geographic area that is unreachable based on information of the geographic area that is unreachable by a service provider, the first service location being different from the first location and the first service location being reachable by the service provider; and
presenting the first service location via the user device.
16. The user equipment of claim 15, wherein the geographic region comprises any of: residential, commercial, tourist, campus, hospital or scientific park.
17. The user equipment of claim 15, wherein the actions further comprise:
receiving information of the geographic area from the server;
receiving, via the user device, a modification to the first service location, the modification indicating that the first service location is modified to a second location;
determining a second service location to recommend based on the information of the geographic area and the second location; and
presenting the second service location via the user device.
18. The user device of claim 17, wherein the information of the geographic area includes first information related to a range of the geographic area and second information related to a plurality of exits for a user to leave the geographic area, and determining the second service location includes:
determining whether the second location is within the geographic area based on the first information; and
in response to determining that the second location is within the geographic area, determining, based on the second information, an exit of the plurality of exits that is closest to the second location to treat the location of the exit as the second service location.
19. The user equipment of claim 17, wherein the actions further comprise:
presenting, via the user device, a visual representation of the geographic area based on the information of the geographic area.
20. The user equipment of claim 15, wherein obtaining the first location comprises:
acquiring the first location with a positioning device coupled to the user equipment.
21. The user equipment of claim 15, wherein obtaining the first location comprises:
the first location is obtained by receiving user input via the user device indicating the first location.
22. The user equipment of claim 15, wherein presenting the first service location comprises:
highlighting an indicia of the first service location on an electronic map of the user device.
23. The user equipment of claim 15, wherein the actions further comprise:
presenting the first location via the user device; and
presenting guidance from the first location to the first service location.
24. A server, comprising:
at least one processing unit;
at least one memory coupled to the at least one processing unit and storing instructions for execution by the at least one processing unit, the instructions when executed by the at least one processing unit, cause the server to perform acts comprising:
receiving information of a location of a user equipment that transmitted a service request;
acquiring information of a geographical area which cannot be reached by a service provider;
determining whether the location is within the geographic area based on the information for the geographic area;
in response to determining that the location is within the geographic area, determining a service location to recommend, the service location being different from the location of the user device and the service provider being able to reach the service location; and
and sending the information of the service position to the user equipment.
25. The server of claim 24, wherein
Determining the service location comprises:
determining the service location based on the information of the geographic area.
26. The server of claim 25, wherein the information of the geographic area includes first information related to a range of the geographic area, and determining whether the location is located within the geographic area comprises:
determining whether the location is within the geographic area based on the first information.
27. The server of claim 25, wherein the information comprises second information relating to a plurality of exits for a user from the geographic area, and determining the service location comprises:
determining an exit closest to the location among the plurality of exits based on the second information to take the location of the exit as the service location.
28. The server of claim 25, wherein the actions further comprise:
and sending the information of the geographic area to the user equipment.
29. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the method according to any one of claims 1-9.
30. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the method according to any one of claims 10-14.
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