CN109194840A - A kind of electric power call customer service communication system - Google Patents
A kind of electric power call customer service communication system Download PDFInfo
- Publication number
- CN109194840A CN109194840A CN201811310009.7A CN201811310009A CN109194840A CN 109194840 A CN109194840 A CN 109194840A CN 201811310009 A CN201811310009 A CN 201811310009A CN 109194840 A CN109194840 A CN 109194840A
- Authority
- CN
- China
- Prior art keywords
- server
- machine
- electric power
- communication system
- customer service
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/40—Aspects of automatic or semi-automatic exchanges related to call centers
- H04M2203/407—Call center operated for multiple customers
Abstract
The invention discloses a kind of electric power to call customer service communication system, it includes client service center (1), systematic manager (2), statistical analysis machine (3), Batch Processing machine (4), database server (5), WEB server (6), firewall (7), application gateway (8), network management machine (9), FAX server (10), cti server (11) and facsimile machine (12), the client service center, systematic manager, statistical analysis machine, Batch Processing machine, database server, WEB server, firewall, application gateway, network management machine, FAX server, cti server is connected by LAN communication bus (13), the application gateway is connected with a Power supply MIS module (14), the FAX server, cti server passes through One interchanger (16) is connected with facsimile machine.The present invention calls customer service communication system using electric power, reasonable in design, and user is inquired by call client service center with can be convenient and consulting power business.
Description
Technical field
The present invention relates to communication technique fields, and in particular to a kind of electric power call customer service communication system.
Background technique
Electric power call customer service communication system be to make full use of modern computer and mechanics of communication, can be convenient user lead to
The modes such as phone, facsimile machine, mobile phone, Email, WEB are crossed, electrical power services can be enjoyed without geographical restrictions with 24 hours.It is existing
With the presence of electric power call customer service communication system unreasonable structural design, need those skilled in the art and develop a kind of new electricity
Power calls customer service communication system.
Summary of the invention
The purpose of the present invention is to solve above-mentioned the deficiencies in the prior art, provide a kind of electric power call customer service
Communication system.
In order to achieve the above object of the invention, technical solution provided by the invention is as follows: a kind of electric power call customer service communication system
System, it includes client service center, systematic manager, statistical analysis machine, Batch Processing machine, database server, WEB server, prevents
Wall with flues, application gateway, network management machine, FAX server, cti server and facsimile machine, the client service center, systematic manager,
Statistical analysis machine, Batch Processing machine, database server, WEB server, firewall, application gateway, network management machine, FAX clothes
Business device, cti server are connected by LAN communication bus, and the application gateway is connected with a Power supply MIS module, the FAX
Server, cti server pass through an interchanger and are connected with facsimile machine.
It preferably, further include that a business agent attends a banquet computer, the business agent attends a banquet computer installation in LAN
It is communicated to connect on communication bus and with database server.
Preferably, the cti server is used to control business agent and attends a banquet the operation of computer.
Preferably, the application gateway is used to complete electric power and calls being isolated for customer service communication system and systematic manager
And data access.
Based on the above-mentioned technical proposal, of the invention that there is following technological merit compared with prior art:
The present invention calls customer service communication system using electric power, reasonable in design, and user passes through in which can be convenient calls visitor
Center inquiry and consulting power business are taken, new clothes, increase-volume and electricity consumption application for change of business, troublshooting, call charging, throwing are carried out
It tells and suggests, meanwhile, it can also realize that arrears call, sale of electricity promotion, market survey etc. are actively breathed out by client service center.
Detailed description of the invention
Fig. 1 is the structural schematic diagram that electric power of the present invention calls customer service communication system.
In figure: 1. client service centers, 2. systematic managers, 3. statistical analysis machines, 4. Batch Processing machines, 5. database services
Device, 6.WEB server, 7. firewalls, 8. application gateways, 9. network management machines, 10.FAX server, 11.CTI server, 12.
Facsimile machine, 13.LAN communication bus, 14. Power supply MIS modules, 15. business agents attend a banquet computer, 16. interchangers.
Specific embodiment
Explanation that the present invention will be further explained with reference to the accompanying drawings and examples.
As shown in Figure 1, a kind of electric power calls customer service communication system, it includes client service center 1, systematic manager 2, statistical
Analysis machine 3, Batch Processing machine 4, database server 5, WEB server 6, firewall 7, application gateway 8, network management machine 9, FAX
Server 10, cti server 11 and facsimile machine 12, the client service center 1, systematic manager 2, statistical analysis machine 3, Batch Processing
Machine 4, database server 5, WEB server 6, firewall 7, application gateway 8, network management machine 9, FAX server 10, CTI clothes
Business device 11 is connected by LAN communication bus 13, and the application gateway 8 is connected with a Power supply MIS module 14, the FAX clothes
Business device 10, cti server 11 are connected by an interchanger 16 with facsimile machine 12.
It further include that a business agent attends a banquet computer 15, the business agent attends a banquet, and to be set to LAN communication total for computer 15
It is communicated to connect on line 13 and with database server 5.The cti server 11 is attended a banquet computer 15 for controlling business agent
Operation.The application gateway 8 be used to complete electric power call customer service communication system and systematic manager 2 be isolated and data access.
Above content is example and explanation of the invention, but does not mean that the obtainable advantage of the present invention is so limited, all
It is wherein one the advantages of may being realized in simple transformation, and/or some embodiments to structure in practice process of the present invention
It is a or it is multiple within the scope of protection of this application.
Claims (4)
1. a kind of electric power calls customer service communication system, it is characterised in that: it includes client service center (1), systematic manager (2), system
Count analysis machine (3), Batch Processing machine (4), database server (5), WEB server (6), firewall (7), application gateway (8),
Network management machine (9), FAX server (10), cti server (11) and facsimile machine (12), the client service center (1), system pipes
Reason machine (2), Batch Processing machine (4), database server (5), WEB server (6), firewall (7), is answered at statistical analysis machine (3)
It is connected with gateway (8), network management machine (9), FAX server (10), cti server (11) by LAN communication bus (13),
The application gateway (8) is connected with a Power supply MIS module (14), and the FAX server (10), cti server (11) are logical
An interchanger (16) is crossed to be connected with facsimile machine (12).
2. electric power according to claim 1 calls customer service communication system, it is characterised in that: further include that a business agent attends a banquet
Computer (15), the business agent attend a banquet computer (15) be set on LAN communication bus (13) and and database server
(5) it communicates to connect.
3. electric power according to claim 1 calls customer service communication system, it is characterised in that: the cti server (11) is used
It attends a banquet the operations of computer (15) in control business agent.
4. electric power according to claim 1 calls customer service communication system, it is characterised in that: the application gateway (8) is used for
Complete electric power call customer service communication system and systematic manager (2) be isolated and data access.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811310009.7A CN109194840A (en) | 2018-11-03 | 2018-11-03 | A kind of electric power call customer service communication system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811310009.7A CN109194840A (en) | 2018-11-03 | 2018-11-03 | A kind of electric power call customer service communication system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109194840A true CN109194840A (en) | 2019-01-11 |
Family
ID=64941946
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811310009.7A Pending CN109194840A (en) | 2018-11-03 | 2018-11-03 | A kind of electric power call customer service communication system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109194840A (en) |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN202231774U (en) * | 2011-09-20 | 2012-05-23 | 郑州鼎晟科技有限公司 | Integration communication system |
| CN102523357A (en) * | 2012-01-12 | 2012-06-27 | 江苏电力信息技术有限公司 | Provincial-concentrated power customer service system |
| CN102905037A (en) * | 2012-09-29 | 2013-01-30 | 浙江省电力公司 | Comprehensive acceptance platform capable of implementing communication of electric power information |
| CN206865563U (en) * | 2017-07-07 | 2018-01-09 | 北京鸿联九五信息产业有限公司 | A kind of call platform device |
| JP2018133620A (en) * | 2017-02-13 | 2018-08-23 | フジテック株式会社 | Power reception system |
-
2018
- 2018-11-03 CN CN201811310009.7A patent/CN109194840A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN202231774U (en) * | 2011-09-20 | 2012-05-23 | 郑州鼎晟科技有限公司 | Integration communication system |
| CN102523357A (en) * | 2012-01-12 | 2012-06-27 | 江苏电力信息技术有限公司 | Provincial-concentrated power customer service system |
| CN102905037A (en) * | 2012-09-29 | 2013-01-30 | 浙江省电力公司 | Comprehensive acceptance platform capable of implementing communication of electric power information |
| JP2018133620A (en) * | 2017-02-13 | 2018-08-23 | フジテック株式会社 | Power reception system |
| CN206865563U (en) * | 2017-07-07 | 2018-01-09 | 北京鸿联九五信息产业有限公司 | A kind of call platform device |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| KR100518071B1 (en) | Method and device for call center operation | |
| CN102694932B (en) | Method and system for intelligently accessing call center through mobile internet | |
| CN104735161A (en) | Enterprise telecommuting communication system | |
| CN111083296B (en) | Hotel intelligent housekeeper system based on voice recognition | |
| CN109785189B (en) | Multi-channel converged customer support service platform and working method thereof | |
| CN101262523A (en) | A call center and its implementation method | |
| CN109194840A (en) | A kind of electric power call customer service communication system | |
| CN202979098U (en) | Call center control system | |
| CN103761626A (en) | Two-way interactive supporting system of power supply business hall and implementation method thereof | |
| CN202159338U (en) | Unified platform of customer service for electricity business hall | |
| CN103428887A (en) | Method and device for establishing conversation | |
| CN204069109U (en) | A kind of videoconference communication system of IP based network | |
| CN105955038A (en) | Enterprise intelligent office PDA (Personal Digital Assistant) control system and reimbursement method | |
| CN108833725A (en) | A kind of goods and materials are honoured an agreement voice management system | |
| CN209233910U (en) | A kind of a variety of access channel devices in call center | |
| CN204087321U (en) | Power industry ground county integration marketing service system | |
| CN104809538A (en) | Service consultation system and method | |
| CN101931715B (en) | Customer service system and cross-platform monitoring method therein | |
| CN108494667B (en) | WeChat-based real-time interactive communication method between multiple systems | |
| CN101222372B (en) | Method and system for console management adopting network | |
| CN105721723A (en) | Virtual seat based telephone switching method and system | |
| CN205453848U (en) | System is grouied busy to pronunciation | |
| CN110881004A (en) | Efficient-fusion online customer service management system and management method | |
| CN203299888U (en) | GIS-based distribution network emergent repair system | |
| CN210444293U (en) | Outbound data processing device |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| WD01 | Invention patent application deemed withdrawn after publication | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20190111 |