CN109190873A - A kind of appraisal procedure and relevant device of vehicle maintenance industrial grade - Google Patents
A kind of appraisal procedure and relevant device of vehicle maintenance industrial grade Download PDFInfo
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- CN109190873A CN109190873A CN201810765148.2A CN201810765148A CN109190873A CN 109190873 A CN109190873 A CN 109190873A CN 201810765148 A CN201810765148 A CN 201810765148A CN 109190873 A CN109190873 A CN 109190873A
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Abstract
This application discloses the appraisal procedures and relevant device of a kind of vehicle maintenance industrial grade, comprising: obtains the assessment information of vehicle maintenance technician first；Then the assessment information is subjected to classification processing, obtains the assessment information of at least one dimension；Then according to the assessment information of at least one dimension, the industrial grade of the vehicle maintenance technician is determined, wherein the industrial grade is used to provide a user the reference information for selecting the vehicle maintenance technician to carry out vehicle maintenance.Using the embodiment of the present application, the accuracy of vehicle maintenance industrial grade assessment result can be improved.
Description
Technical field
This application involves technical field of automobile maintenance more particularly to a kind of appraisal procedures and phase of vehicle maintenance industrial grade
Close equipment.
Background technique
With the development of economy and vehicle manufacture industry, the popularization degree of private car is also higher and higher.Towards vehicle maintenance, maintenance
The scale of equal Automobile Markets is growing, and constantly increases to the demand of related practitioner, especially vehicle maintenance technician
Greatly, therefore accurately assessment vehicle maintenance technician industrial grade not only contributes to improve overall vehicle maintenance in Automobile Market
The quality of service is also beneficial to the maintenance technique that itself is continuously improved in excitation vehicle maintenance technician.Currently, being repaired in current automobile
In science and engineering vocational certification test, main measurement dimension can be divided into morals, theoretical knowledge, practical operation knowledge three classes, this measurement
Method concentrates emphasis in the test of the fastness of the foundational skills to vehicle maintenance technician, lacks to vehicle maintenance technician
Investigation in terms of market-oriented complexity vehicle and fault condition processing capacity, while having ignored the work to vehicle maintenance technician
An important factor for experience, service experience etc. can reflect maintenance technique and under Vehicles Collected from Market economic condition user to technician
The degree of recognition of achievement causes assessment result accuracy low.
Summary of the invention
The embodiment of the present application provides the appraisal procedure and relevant device of a kind of vehicle maintenance industrial grade.Vehicle can be improved
The accuracy of maintenance technique grade assessment result.
The application first aspect provides a kind of appraisal procedure of vehicle maintenance industrial grade, comprising:
Obtain the assessment information of vehicle maintenance technician；
The assessment information is subjected to classification processing, obtains the assessment information of at least one dimension；
According to the assessment information of at least one dimension, the industrial grade of the vehicle maintenance technician, the skill are determined
Art grade is used to provide a user the reference information for selecting the vehicle maintenance technician to carry out vehicle maintenance.
Wherein, the assessment information of at least one dimension according to determines the technology etc. of the vehicle maintenance technician
Grade include:
According to the assessment information of at least one dimension, determine that the individual event of each dimension at least one described dimension obtains
Point；
Using the sum of the individual event score of at least one dimension as the comprehensive score of the vehicle maintenance technician；
According to the comprehensive score, the industrial grade is determined.
Wherein, the assessment information of each dimension in the assessment information of at least one dimension includes at least one
Information component；
The assessment information of at least one dimension according to determines the list of each dimension at least one described dimension
Score includes:
Determine the corresponding relative weight coefficient of every kind of information component at least one information component；
According to the relative weight coefficient of every kind of information component, the individual event score is determined.
Wherein, corresponding first weight coefficient of the assessment information of each dimension；Every kind of information component is corresponding
One the second weight coefficient；The relative weight coefficient is the product of first weight coefficient and second weight coefficient.
Wherein, the assessment information of at least one dimension according to determines the technology etc. of the vehicle maintenance technician
After grade, the method also includes:
Receive the solicited message that user terminal is sent；
According to the solicited message, the recommendation information of the vehicle maintenance technician is sent to the user terminal, it is described to push away
It recommends information and is used to indicate user terminal prompt user's selection vehicle maintenance technician progress vehicle maintenance, the recommendation
Breath includes the industrial grade.
Wherein, the solicited message includes industrial grade thresholding；
It is described according to the solicited message, the recommendation information packet of the vehicle maintenance technician is sent to the user terminal
It includes:
Determine whether the industrial grade is higher than the industrial grade thresholding；
When the industrial grade is higher than the industrial grade thresholding, the recommendation information is sent to the user terminal.
Correspondingly, the application second aspect provides a kind of assessment device of vehicle maintenance industrial grade, comprising:
Module is obtained, for obtaining the assessment information of vehicle maintenance technician；
Categorization module obtains the assessment information of at least one dimension for the assessment information to be carried out classification processing；
Determining module determines the skill of the vehicle maintenance technician for the assessment information according at least one dimension
Art grade, the industrial grade are used to provide a user the reference information for selecting the vehicle maintenance technician to carry out vehicle maintenance.
Wherein, the determining module is also used to:
According to the assessment information of at least one dimension, determine that the individual event of each dimension at least one described dimension obtains
Point；
Using the sum of the individual event score of at least one dimension as the comprehensive score of the vehicle maintenance technician；
According to the comprehensive score, the industrial grade is determined.
Wherein, the assessment information of each dimension in the assessment information of at least one dimension includes at least one
Information component；
The determining module is also used to:
Determine the corresponding relative weight coefficient of every kind of information component at least one information component；
According to the relative weight coefficient of every kind of information component, the individual event score is determined.
Wherein, corresponding first weight coefficient of the assessment information of each dimension；Every kind of information component is corresponding
One the second weight coefficient；The relative weight coefficient is the product of first weight coefficient and second weight coefficient.
Wherein, described device further includes receiving module, is used for:
Receive the solicited message that user terminal is sent；
Described device further includes sending module, is used for:
According to the solicited message, the recommendation information of the vehicle maintenance technician is sent to the user terminal, it is described to push away
It recommends information and is used to indicate user terminal prompt user's selection vehicle maintenance technician progress vehicle maintenance, the recommendation
Breath includes the industrial grade.
It wherein, include industrial grade thresholding in the solicited message；
The determining module is also used to:
Determine whether the industrial grade is higher than the industrial grade thresholding；
The sending module is also used to:
When the industrial grade is higher than the industrial grade thresholding, the recommendation information is sent to the user terminal.
Correspondingly, this application provides a kind of storage mediums, wherein the storage medium is for storing application program, institute
Application program is stated for executing a kind of commenting for vehicle maintenance industrial grade disclosed in the embodiment of the present application first aspect at runtime
Estimate method.
Correspondingly, this application provides a kind of application programs, wherein the application program for executing this Shen at runtime
It please a kind of appraisal procedure of vehicle maintenance industrial grade disclosed in embodiment first aspect.
Implement the embodiment of the present application, obtains the assessment information of vehicle maintenance technician first；Then by the assessment information into
Row classification processing obtains the assessment information of at least one dimension；Then it according to the assessment information of at least one dimension, determines
The industrial grade of the vehicle maintenance technician, the industrial grade are carried out for providing a user the selection vehicle maintenance technician
The accuracy of vehicle maintenance industrial grade assessment result can be improved in the reference information of vehicle maintenance.
Detailed description of the invention
Technical solution in ord to more clearly illustrate embodiments of the present application, below will be to required use in embodiment description
Attached drawing be briefly described, it should be apparent that, the accompanying drawings in the following description is some embodiments of the present application, for this field
For those of ordinary skill, without creative efforts, it is also possible to obtain other drawings based on these drawings.
Fig. 1 is a kind of structural schematic diagram of the assessment system of vehicle maintenance industrial grade provided by the embodiments of the present application；
Fig. 2 is a kind of flow diagram of the appraisal procedure of vehicle maintenance industrial grade provided by the embodiments of the present application；
Fig. 3 is the flow diagram of the appraisal procedure of another vehicle maintenance industrial grade provided by the embodiments of the present application；
Fig. 4 is a kind of structural schematic diagram of the assessment device of vehicle maintenance industrial grade provided by the embodiments of the present application；
Fig. 5 is the structural schematic diagram of a kind of electronic equipment provided by the embodiments of the present application.
Specific embodiment
Below in conjunction with the attached drawing in the embodiment of the present application, technical solutions in the embodiments of the present application carries out clear, complete
Site preparation description, it is clear that described embodiment is some embodiments of the present application, instead of all the embodiments.Based on this Shen
Please in embodiment, every other implementation obtained by those of ordinary skill in the art without making creative efforts
Example, shall fall in the protection scope of this application.
Referring to FIG. 1, Fig. 1 is a kind of structure of the assessment system of vehicle maintenance industrial grade provided by the embodiments of the present application
Schematic diagram.As shown, the system in the embodiment of the present application includes server, vehicle data acquiring terminal and user terminal.Its
In, server can be apps server.Vehicle data acquiring terminal can be car repair equipment, vehicle diagnostic equipment
With car-mounted terminal etc., such as Golo Automobile Service great master.User terminal can be mobile phone, portable computer, tablet computer and vehicle-mounted
Terminal etc..Within the system, server receives the vehicle maintenance technician's to be assessed of vehicle data acquiring terminal transmission first
Assess information；Then the assessment information is subjected to classification processing, obtains the assessment information of at least one dimension；Then according to institute
The assessment information for stating at least one dimension, determines the industrial grade of vehicle maintenance technician；When vehicle needs repairing, user
(car owner of vehicle to be repaired) can send solicited message to server by user terminal, wherein can be in the solicited message
Including user to the require information of the industrial grade of vehicle maintenance technician, such as industrial grade minimum threshold；Then server to
Family terminal symbol shares the recommendation information of the vehicle maintenance technician of the industrial grade requirement at family, includes vehicle maintenance in the recommendation information
The information such as industrial grade, name and the contact method of technician, user can select vehicle maintenance technician to carry out according to recommendation information
Vehicle maintenance.Based on above system, the embodiment of the present application provides the appraisal procedure of following vehicle maintenance industrial grade.
Referring to FIG. 2, Fig. 2 is a kind of process of the appraisal procedure of vehicle maintenance industrial grade provided by the embodiments of the present application
Schematic diagram.As shown, the method in the embodiment of the present application includes:
S201 obtains the assessment information of vehicle maintenance technician.
In the specific implementation, commenting for vehicle maintenance technician can be obtained by vehicle data acquiring terminal (Golo Automobile Service great master)
Estimate information.Wherein, assessment information may include the highest educational background level of vehicle maintenance technician, national qualification certification information, industry
It qualification certification information, contest authentication information and is obtained in the registration information of vehicle data acquiring terminal from vehicle maintenance technician
At least one in recognition of face information, phone number, ID card No., qualification certification certificate information and E-mail address obtained
Kind, for example, being bundled with mobile phone and Email mailbox when vehicle maintenance technician is in registration, and face image is uploaded, then can obtained
Get the phone number, Email mailbox and recognition of face information of vehicle maintenance technician.Assessment information also may include vehicle dimension
It repairs the entire period of actual operation of technician, the type of maintenance vehicle, annual maintenance vehicle quantity, accumulative repairing vehicle fleet size and repairs effect
Rate, wherein the sum for the repairing vehicle that vehicle number is obtained employment so far by vehicle maintenance technician, annual maintenance vehicle number are repaired in accumulation
Amount is the vehicle number repaired every year on average.Assessment information can also include the enterprise that vehicle maintenance technician currently holds office, for example, 4S
Shop, Maintenance Company's locksmith, ordi-nary maintenance shop, professional repair shop and other unit, the vehicle maintenance skill of vehicle maintenance services are provided
The evaluation information of the maintenance style of teacher such as (observation type, expression type) and client to vehicle maintenance technician.
The assessment information is carried out classification processing, obtains the assessment information of at least one dimension by S202.
In the specific implementation, highest educational background level can be classified as academic information.National qualification certification information, industry qualification
Authentication information and contest authentication information are classified as qualification certification information.Recognition of face information, phone number, ID card No. with
And E-mail address is classified as real-name authentication information.The entire period of actual operation, annual maintenance vehicle quantity, adds up to repair at the type of maintenance vehicle
Reason vehicle fleet size and repairing efficiency are classified as working experience.The company information currently held office is classified as subordinate enterprise.Vehicle dimension
The maintenance style for repairing technician is classified as character trait.Client is classified as customer satisfaction to the evaluation information of vehicle maintenance technician
Degree.Then by academic information, qualification certification information, real-name authentication information, working experience, subordinate enterprise, character trait and visitor
Assessment information of the information of each classification in the satisfaction of family as a dimension.
S203 determines the industrial grade of the vehicle maintenance technician, institute according to the assessment information of at least one dimension
Industrial grade is stated for providing a user the reference information for selecting the vehicle maintenance technician to carry out vehicle maintenance.
In the specific implementation, the vehicle maintenance skill can be determined first according to the assessment information of at least one dimension
The comprehensive score of teacher, wherein can be determined every at least one described dimension according to the assessment information of at least one dimension
The individual event score of a dimension, and using the sum of the individual event score of at least one dimension as the comprehensive score.Then
According to the comprehensive score, the industrial grade is determined, for example, industrial grade can be divided into primary, middle rank and advanced three
A grade, when comprehensive score be in first interval (as [0,60), [a, b) indicate be more than or equal to a be less than b) when, which is tieed up
Repair technician industrial grade be determined as it is primary, when comprehensive score be in second interval (such as [60,85)) when, by the vehicle maintenance skill
The industrial grade of teacher is determined as middle rank and when comprehensive score is in 3rd interval (such as 85,100]), by the vehicle maintenance skill
The industrial grade of teacher is determined as advanced.Wherein, the assessment of each dimension in the assessment information of at least one dimension
Information includes at least one information component, for example, qualification certification information may include that industry certification and contest authenticate two kinds of information
Component.The corresponding relative weight coefficient of every kind of information component at least one information component can be first determined, further according to institute
The relative weight coefficient for stating every kind of information component determines the individual event score.Wherein it is possible to by the phase of every kind of information component
To the sum of weight coefficient and comprehensive score the product of attainable best result (such as 100 points) obtained as the individual event of corresponding dimension
Point.
Corresponding first weight coefficient of each dimension at least one above-mentioned dimension, the first weight coefficient are used for
Each dimension is indicated to the significance level of assessment technology grade, the first weight coefficient is bigger, and the expression dimension is more important；Institute
Corresponding second weight coefficient of every kind of information component is stated, the second weight coefficient indicates every kind of information component in corresponding dimension
Significance level；The relative weight coefficient is the product of first weight coefficient and second weight coefficient.
It should be noted that can determine the vehicle maintenance skill in the assessment information according at least one dimension
Before the industrial grade of teacher, at least one dimension is determined using analytic hierarchy process (AHP) (Analytic Hierarchy Process, AHP)
Second weight system of the first weight coefficient of each dimension in degree, every kind of information component included by the assessment information of each dimension
Several and every kind of information component relative weight coefficient.Wherein it is possible to be primarily based on academic information, qualification certification information, work
Experience, real-name authentication information, subordinate enterprise, character trait, customer satisfaction 7 dimensions construct layer of structure model, then
Single layer minor sort and the total sequence in the layer of structure model are calculated in conjunction with qualitative index Fuzzy Quantifying.As shown in table 1,
It can arrive to obtain the layer of structure model for carrying out vehicle maintenance industrial grade assessment by analytic hierarchy process (AHP).It is wrapped in the model
Include corresponding first weight coefficient of each dimension, corresponding second weight coefficient of every kind of information component and relative weight coefficient.
For example, the corresponding weight coefficient of academic information in table 1 is 0.0375, the corresponding weight of information component " master "
Coefficient is 0.3958, relative weight coefficient 0.0148, wherein 0.0375*0.3958 ≈ 0.0148.For another example, working experience pair
The weight coefficient answered is 0.3699, and the corresponding relative weight coefficient of information component " it is applied to major in type of vehicle-" is 0.0254,
Wherein, " majoring in type of vehicle " is second component, and corresponding second level weight coefficient is 0.0859." applied " is three-level component,
Corresponding three-level weight coefficient is 0.8000.Wherein, 0.3699* (0.0859*0.8000) ≈ 0.0254.
1. vehicle maintenance industrial grade assessment models of table
1. vehicle maintenance industrial grade assessment models of continued
It will illustrate the specific method for calculating comprehensive equal part by a specific example below:
Such as: the assessment information of at least one dimension of vehicle maintenance technician Zhang San is as shown in table 2.When expiring for comprehensive score
When being divided into 100, the relative weight coefficient that can find the information component " master " of academic information from table 1 first is 0.0148,
Then calculate individual event score of the 0.0148*100=1.48 as academic information；Secondly qualification certification information can be found from table 1
Information component " national authentication-is advanced " relative weight coefficient be 0.0092 and " industry certification " relative weight coefficient
It is 0.0614, then calculates individual event score of (0.0092+0.0614) the * 100=7.06 as qualification certification information；Then from table 1
The relative weight coefficient for finding the information component " phone number " of real-name authentication information is the phase of 0.503, " ID card No. "
It is 0.0552 to weight coefficient and the relative weight coefficient of " Email mailbox " is 0.0356, then calculates (0.0503+0.0552
+ 0.0356) individual event score of the * 100=14.11 as real-name authentication information；The information component of working experience is found from table 1 again
The relative weight coefficient of " working 5 years " is 0.0042, the relative weight coefficient of " annual maintenance vehicle number 180 " is 0.0356, " main
It is applied to repair type of vehicle-" relative weight coefficient be 0.0254, the vehicle number 900 of maintenance " accumulative " relative weight coefficient
0.0205 and " maintenance efficiency about 0.5 day " relative weight coefficient be 0.0106, then calculate (0.0042+0.0356+
0.0254+0.0205+0.0106) individual event score of the * 100=9.63 as working experience；Then subordinate enterprise is found from table 1
The relative weight coefficient of the information component " shop 4S " of industry is 0.0320, then calculates 0.0320*100=3.2 as subordinate enterprise
Individual event score；Then the relative weight coefficient that the information component " absorbed type " of character trait is found from table 1 is 0.0135, then counts
Calculate individual event score of the 0.0135*100=1.35 as character trait；The information component of customer satisfaction is finally found from table 1
The relative weighting of " four stars " is 0.0365, then calculates individual event score of the 0.0365*100=3.65 as customer evaluation information.Most
Comprehensive score 1.48+7.06+14.11+9.63+3.2+1.35+3.65=40.39 is calculated eventually, because 40.39 less than 60,
Determine the industrial grade of Zhang San for primary.
The assessment information of 2. at least one dimension of table
In the embodiment of the present application, the assessment information of vehicle maintenance technician is obtained first；Then by the assessment information into
Row classification processing obtains the assessment information of at least one dimension；Then it according to the assessment information of at least one dimension, determines
The industrial grade of the vehicle maintenance technician, wherein the industrial grade is for providing a user the selection vehicle maintenance skill
The accuracy of vehicle maintenance industrial grade assessment result can be improved in the reference information of Shi Jinhang vehicle maintenance.
Please refer to the process that 3, Fig. 3 is the appraisal procedure of another vehicle maintenance industrial grade provided by the embodiments of the present application
Schematic diagram.As shown, the method in the embodiment of the present application includes:
S301, vehicle data acquiring terminal send the assessment information of vehicle maintenance technician to server.
In the specific implementation, assessment information may include the highest educational background level of vehicle maintenance technician, national qualification certification letter
Breath, industry qualification certification information, contest authentication information and from vehicle maintenance technician vehicle data acquiring terminal registration believe
In recognition of face information, phone number, ID card No., qualification certification certificate information and the E-mail address obtained in breath extremely
Few one kind for example, being bundled with mobile phone and Email mailbox when vehicle maintenance technician is in registration, and uploads face image, then may be used
To get the phone number, Email mailbox and recognition of face information of vehicle maintenance technician.Assessing information also may include vehicle
Entire period of actual operation of maintenance technician, annual maintenance vehicle quantity, accumulative repairs vehicle fleet size and repairing at the type of maintenance vehicle
Efficiency, wherein the sum for the repairing vehicle that vehicle number is obtained employment so far by vehicle maintenance technician, annual maintenance vehicle are repaired in accumulation
Quantity is the vehicle number repaired every year on average.Assessment information can also include the enterprise that vehicle maintenance technician currently holds office, for example,
The shop 4S, Maintenance Company's locksmith, ordi-nary maintenance shop, professional repair shop and other unit of vehicle maintenance services, vehicle maintenance are provided
The evaluation information of the maintenance style of technician such as (observation type, expression type) and client to vehicle maintenance technician.
The assessment information is carried out classification processing, obtains the assessment information of at least one dimension by S302, server.This step
Suddenly identical as the step S202 in a upper embodiment, this step repeats no more.
S303, server determine the technician of the vehicle maintenance technician according to the assessment information of at least one dimension
Grade.The industrial grade is used to provide a user the reference information for selecting the vehicle maintenance technician to carry out vehicle maintenance.This
Step is identical as the step S203 in a upper embodiment, this step repeats no more.
S304, user terminal send solicited message to server.
In the specific implementation, when the vehicle that user is possessed needs to repair, user can be by user terminal to clothes
Business device sends solicited message, which may include industrial grade thresholding (such as middle rank or more), the industrial grade thresholding
Indicate minimum requirements of the user to the industrial grade of vehicle maintenance technician.
S305, server send the recommendation information of the vehicle maintenance technician to user according to the solicited message.It is described
Recommendation information is used to indicate the user terminal prompt user and the vehicle maintenance technician is selected to carry out vehicle maintenance, the recommendation
Information includes the industrial grade.
In the specific implementation, server can determine whether the industrial grade of vehicle maintenance technician is higher than the transmission of user first
Industrial grade thresholding, when the industrial grade be higher than the industrial grade thresholding when, send the vehicle to the user terminal
The recommendation information of maintenance technician.It wherein, can also include gender, the age, the skill being good at of vehicle maintenance technician in recommendation information
The information such as art, contact method and charging standard.Wherein, server can recommend multiple industrial grade thresholdings that meet to user
Vehicle maintenance technician, user can carry out vehicle dimension according to the recommendation information selection target maintenance technician of each vehicle maintenance technician
It repairs.
In the embodiment of the present application, the assessment information of vehicle maintenance technician is obtained first；Then by the assessment information into
Row classification processing obtains the assessment information of at least one dimension；Then it according to the assessment information of at least one dimension, determines
The industrial grade of the vehicle maintenance technician, wherein the industrial grade is for providing a user the selection vehicle maintenance skill
The accuracy of vehicle maintenance industrial grade assessment result can be improved in the reference information of Shi Jinhang vehicle maintenance.
The structure for please referring to the assessment device that 4, Fig. 4 is a kind of vehicle maintenance industrial grade provided by the embodiments of the present application is shown
It is intended to.As shown, the device in the embodiment of the present application includes:
Module 401 is obtained, for obtaining the assessment information of vehicle maintenance technician.
In the specific implementation, can receive the assessment information of the vehicle maintenance technician of vehicle data acquiring terminal transmission.Wherein,
Assessment information may include the highest educational background level of vehicle maintenance technician, national qualification certification information, industry qualification certification information,
Contest winning information and the recognition of face obtained in the registration information of vehicle data acquiring terminal from vehicle maintenance technician letter
At least one of breath, phone number, ID card No., qualification certification certificate information and E-mail address, for example, when vehicle is tieed up
Technician is repaired to be bundled with mobile phone and Email mailbox in registration and upload face image, then it is available to arrive vehicle maintenance technician
Phone number, Email mailbox and face recognition information.Assessment information also may include the working year of vehicle maintenance technician
Limit, the type of maintenance vehicle, annual maintenance vehicle quantity, accumulative repairing vehicle fleet size and repairing efficiency, wherein accumulation is repaired
The sum of repairing vehicle of the vehicle number by vehicle maintenance technician working so far, annual maintenance vehicle quantity is to repair every year on average
Vehicle number assessment information can also include the enterprise currently held office of vehicle maintenance technician, for example, the shop 4S, Maintenance Company's locksmith, general
Logical maintenance store, professional repair shop and other provide the units of vehicle maintenance services, the maintenance style of vehicle maintenance technician and
Evaluation information of the client to vehicle maintenance technician.
Categorization module 402 obtains the assessment letter of at least one dimension for the assessment information to be carried out classification processing
Breath.
In the specific implementation, highest educational background level can be classified as academic information.National qualification certification information, industry qualification
Authentication information and contest authentication information are classified as qualification certification information.Recognition of face information, phone number, ID card No. with
And E-mail address is classified as real-name authentication information.The entire period of actual operation, annual maintenance vehicle quantity, adds up to repair at the type of maintenance vehicle
Reason vehicle fleet size and repairing efficiency are classified as working experience.The company information currently held office is classified as subordinate enterprise.Vehicle dimension
The maintenance style for repairing technician is classified as character trait.Client is classified as customer satisfaction to the evaluation information of vehicle maintenance technician
Degree.Then by academic information, qualification certification information, real-name authentication information, working experience, subordinate enterprise, character trait and visitor
Assessment information of the information of each classification in the satisfaction of family as a dimension.
Determining module 403 determines the vehicle maintenance technician's for the assessment information according at least one dimension
Industrial grade.
In the specific implementation, the vehicle maintenance skill can be determined first according to the assessment information of at least one dimension
The comprehensive score of teacher, wherein can be determined every at least one described dimension according to the assessment information of at least one dimension
The individual event score of a dimension, and using the sum of the individual event score of at least one dimension as the comprehensive score.Then
According to the comprehensive score, the industrial grade is determined, for example, industrial grade can be divided into primary, middle rank and advanced three
A grade, when comprehensive score is in first interval, by the industrial grade of vehicle maintenance technician be determined as it is primary, when comprehensive
When dividing in second interval, the industrial grade of vehicle maintenance technician is determined as middle rank and when comprehensive score is in third
When section, the industrial grade of vehicle maintenance technician is determined as advanced.Wherein, in the assessment information of at least one dimension
The assessment information of each dimension include at least one information component, for example, qualification certification information may include that industry is recognized
Card and contest authenticate two kinds of information components.It can first determine the corresponding phase of every kind of information component at least one information component
The individual event score is determined further according to the relative weight coefficient of every kind of information component to weight coefficient.Wherein, may be used
Using by the product of the sum of the relative weight coefficient of every kind of information component full marks corresponding with comprehensive score (such as 100 points) as corresponding
The individual event score of dimension.
Corresponding first weight coefficient of each dimension at least one above-mentioned dimension, the first weight coefficient are used for
Each dimension is indicated to the significance level of assessment technology grade, the first weight coefficient is bigger, and the expression dimension is more important；Institute
Corresponding second weight coefficient of every kind of information component is stated, the second weight coefficient indicates every kind of information component in corresponding dimension
Significance level；The relative weight coefficient is the product of first weight coefficient and second weight coefficient.
It should be noted that can determine the vehicle maintenance skill in the assessment information according at least one dimension
Before the industrial grade of teacher, the first weight coefficient of each dimension at least one dimension, each dimension are determined using AHP method
Assess the second weight coefficient of every kind of information component included by information and the relative weight coefficient of every kind of information component.Its
In, can be primarily based on academic information, qualification certification information, working experience, real-name authentication information, subordinate enterprise, character trait,
Customer satisfaction 7 dimensions construct layer of structure model, calculate single level then in conjunction with qualitative index Fuzzy Quantifying
Sequence and total sequence.As shown in table 1, it can arrive to obtain for carrying out vehicle maintenance industrial grade assessment by analytic hierarchy process (AHP)
Layer of structure model.It include corresponding first weight coefficient of each dimension, corresponding second power of every kind of information component in the model
Weight coefficient and relative weight coefficient.
Optionally, the device in the embodiment of the present application can also include receiving module, for receiving user terminal transmission
Solicited message.Wherein, when the vehicle that user is possessed needs to repair, user can be sent out by user terminal to server
Solicited message is sent, which may include industrial grade thresholding (such as middle rank or more), which indicates to use
Minimum requirements of the family to the industrial grade of vehicle maintenance technician.
Optionally, the device in the embodiment of the present application can also include sending module, for according to the solicited message, to
User sends the recommendation information of the vehicle maintenance technician.The recommendation information is used to indicate user terminal prompt user's choosing
It selects the vehicle maintenance technician and carries out vehicle maintenance, the recommendation information includes the industrial grade.It specifically, can first really
Whether the industrial grade for determining vehicle maintenance technician is higher than the rapidly level threshold of user, when the industrial grade is higher than the technology
When level threshold, the recommendation information of vehicle maintenance technician is sent to the user terminal.Wherein, it can also be wrapped in recommendation information
Include the information such as gender, age, the technology being good at, contact method and the charging standard of vehicle maintenance technician.Wherein, server can
To recommend multiple vehicle maintenance technicians for meeting industrial grade thresholding to user, user can be according to each vehicle maintenance technician's
Recommendation information selection target maintenance technician carries out vehicle maintenance.
In the embodiment of the present application, the assessment information of vehicle maintenance technician is obtained first；Then by the assessment information into
Row classification processing obtains the assessment information of at least one dimension；Then it according to the assessment information of at least one dimension, determines
The industrial grade of the vehicle maintenance technician, wherein the industrial grade provide a user the selection vehicle maintenance technician into
The accuracy of vehicle maintenance industrial grade assessment result can be improved in the reference information of row vehicle maintenance.
Referring to FIG. 5, Fig. 5 is the structural schematic diagram for a kind of electronic equipment that the embodiment of the present application proposes.As shown, should
Electronic equipment may include: at least one processor 501, such as CPU, at least one communication interface 502, at least one processor
503, at least one bus 504.Wherein, bus 504 is for realizing the connection communication between these components.Wherein, the application is real
The communication interface 502 for applying electronic equipment in example is wired sending port, or wireless device, for example including antenna assembly,
For carrying out the communication of signaling or data with other node devices.Memory 503 can be high speed RAM memory, be also possible to
Non-labile memory (non-volatile memory), for example, at least a magnetic disk storage.Memory 503 is optional
It can also be that at least one is located remotely from the storage device of aforementioned processor 501.Batch processing code is stored in memory 503,
And processor 501 is used to call the program code stored in memory, for performing the following operations:
Obtain the assessment information of vehicle maintenance technician；
The assessment information is subjected to classification processing, obtains the assessment information of at least one dimension；
According to the assessment information of at least one dimension, the industrial grade of the vehicle maintenance technician, the skill are determined
Art grade is used to provide a user the reference information for selecting the vehicle maintenance technician to carry out vehicle maintenance.
Wherein, processor 501 is also used to perform the following operations step:
According to the assessment information of at least one dimension, determine that the individual event of each dimension at least one described dimension obtains
Point；
Using the sum of the individual event score of at least one dimension as the comprehensive score of the vehicle maintenance technician；
According to the comprehensive score, the industrial grade is determined.
Wherein, the assessment information of each dimension in the assessment information of at least one dimension includes at least one
Information component；
Processor 501 is also used to perform the following operations step:
Determine the corresponding relative weight coefficient of every kind of information component at least one information component；
According to the relative weight coefficient of every kind of information component, the individual event score is determined.
Wherein, processor 501 is also used to perform the following operations step:
Receive the solicited message that user terminal is sent；
According to the solicited message, the recommendation information of the vehicle maintenance technician is sent to the user terminal, it is described to push away
It recommends information and is used to indicate user terminal prompt user's selection vehicle maintenance technician progress vehicle maintenance, the recommendation
Breath includes the industrial grade.
Wherein, the solicited message includes industrial grade thresholding；
Processor 501 is also used to perform the following operations step:
Determine whether the industrial grade is higher than the industrial grade thresholding；
When the industrial grade is higher than the industrial grade thresholding, the recommendation information is sent to the user terminal.
It should be noted that the embodiment of the present application also provides a kind of storage medium simultaneously, the storage medium is for storing
Application program, the application program for executing the appraisal procedure of 2 and a kind of vehicle maintenance industrial grade shown in Fig. 3 at runtime
The operation that middle electronic equipment executes.
It should be noted that the embodiment of the present application also provides a kind of application program simultaneously, the application program is for transporting
The operation that electronic equipment executes in the appraisal procedure of Fig. 2 and a kind of vehicle maintenance industrial grade shown in Fig. 3 is executed when row.
In the above-described embodiments, can come wholly or partly by software, hardware, firmware or any combination thereof real
It is existing.When implemented in software, it can entirely or partly realize in the form of a computer program product.The computer program
Product includes one or more computer instructions.When loading on computers and executing the computer program instructions, all or
It partly generates according to process or function described in the embodiment of the present application.The computer can be general purpose computer, dedicated meter
Calculation machine, computer network or other programmable devices.The computer instruction can store in computer readable storage medium
In, or from a computer readable storage medium to the transmission of another computer readable storage medium, for example, the computer
Instruction can pass through wired (such as coaxial cable, optical fiber, number from a web-site, computer, server or data center
User's line (DSL)) or wireless (such as infrared, wireless, microwave etc.) mode to another web-site, computer, server or
Data center is transmitted.The computer readable storage medium can be any usable medium that computer can access or
It is comprising data storage devices such as one or more usable mediums integrated server, data centers.The usable medium can be with
It is magnetic medium, (for example, floppy disk, hard disk, tape), optical medium (for example, DVD) or semiconductor medium (such as solid state hard disk
Solid State Disk (SSD)) etc..Above-described specific embodiment, to the purpose of the application, technical solution and beneficial
Effect has been further described.Within the spirit and principles of this application, made any modification, equivalent replacement,
Improve etc., it should be included within the scope of protection of this application.
Claims (10)
1. a kind of appraisal procedure of vehicle maintenance industrial grade, which is characterized in that the described method includes:
Obtain the assessment information of vehicle maintenance technician；
The assessment information is subjected to classification processing, obtains the assessment information of at least one dimension；
According to the assessment information of at least one dimension, the industrial grade of the vehicle maintenance technician, described technology etc. are determined
Grade is for providing a user the reference information for selecting the vehicle maintenance technician to carry out vehicle maintenance.
2. the method as described in claim 1, which is characterized in that the assessment information of at least one dimension according to, really
The industrial grade of the vehicle maintenance technician includes: calmly
According to the assessment information of at least one dimension, the individual event score of each dimension at least one described dimension is determined；
Using the sum of the individual event score of at least one dimension as the comprehensive score of the vehicle maintenance technician；
According to the comprehensive score, the industrial grade is determined.
3. method according to claim 2, which is characterized in that described each in the assessment information of at least one dimension
The assessment information of dimension includes at least one information component；
The assessment information of at least one dimension according to determines that the individual event of each dimension at least one described dimension obtains
Divide and includes:
Determine the corresponding relative weight coefficient of every kind of information component at least one information component；
According to the relative weight coefficient of every kind of information component, the individual event score is determined.
4. method as claimed in claim 3, which is characterized in that corresponding first weight of the assessment information of each dimension
Coefficient；Corresponding second weight coefficient of every kind of information component；The relative weight coefficient is first weight coefficient
With the product of second weight coefficient.
5. method according to any of claims 1-4, which is characterized in that the assessment of at least one dimension according to
Information, after the industrial grade for determining the vehicle maintenance technician, the method also includes:
Receive the solicited message that user terminal is sent；
According to the solicited message, the recommendation information of the vehicle maintenance technician, the recommendation are sent to the user terminal
Breath is used to indicate the user terminal prompt user and the vehicle maintenance technician is selected to carry out vehicle maintenance, the recommendation information packet
Include the industrial grade.
6. method as claimed in claim 5, which is characterized in that the solicited message includes industrial grade thresholding；
The recommendation information for according to the solicited message, sending the vehicle maintenance technician to the user terminal includes:
Determine whether the industrial grade is higher than the industrial grade thresholding；
When the industrial grade is higher than the industrial grade thresholding, the recommendation information is sent to the user terminal.
7. a kind of assessment device of vehicle maintenance industrial grade, which is characterized in that described device includes:
Module is obtained, for obtaining the assessment information of vehicle maintenance technician；
Categorization module obtains the assessment information of at least one dimension for the assessment information to be carried out classification processing；
Determining module determines the technology etc. of the vehicle maintenance technician for the assessment information according at least one dimension
Grade, the industrial grade are used to provide a user the reference information for selecting the vehicle maintenance technician to carry out vehicle maintenance.
8. device as claimed in claim 7, which is characterized in that the determining module is also used to:
According to the assessment information of at least one dimension, the individual event score of each dimension at least one described dimension is determined；
Using the sum of the individual event score of at least one dimension as the comprehensive score of the vehicle maintenance technician；
According to the comprehensive score, the industrial grade is determined.
9. device as claimed in claim 8, which is characterized in that described each in the assessment information of at least one dimension
The assessment information of dimension includes at least one information component；
The determining module is also used to:
Determine the corresponding relative weight coefficient of every kind of information component at least one information component；
According to the relative weight coefficient of every kind of information component, the individual event score is determined.
10. a kind of electronic equipment characterized by comprising processor, memory, communication interface and bus；
The processor, the memory are connected by the bus with the communication interface and complete mutual communication；
The memory stores executable program code；
The processor is run and the executable program by reading the executable program code stored in the memory
The corresponding program of code, with the appraisal procedure for executing vehicle maintenance industrial grade as claimed in any one of claims 1 to 6.
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| CN201810765148.2A CN109190873A (en) | 2018-07-12 | 2018-07-12 | A kind of appraisal procedure and relevant device of vehicle maintenance industrial grade |
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| CN110009118A (en) * | 2019-03-29 | 2019-07-12 | 深圳市元征科技股份有限公司 | A kind of diagnostic data management method and block chain node device |
| CN110458302A (en) * | 2019-08-07 | 2019-11-15 | 广州朗道信息科技有限公司 | A kind of vehicle based on user satisfaction, which pushes away, repairs method and system |
| CN110689237A (en) * | 2019-09-09 | 2020-01-14 | 深圳市元征科技股份有限公司 | Management method for vehicle management personnel and related product thereof |
| CN113112160A (en) * | 2021-04-16 | 2021-07-13 | 深圳市轱辘车联数据技术有限公司 | Diagnostic data processing method, diagnostic data processing device and electronic equipment |
| CN116579812A (en) * | 2023-07-12 | 2023-08-11 | 迎动科技发展(成都)有限公司 | Comprehensive ordering method, system, equipment and medium for automobile repair shops |
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Address after: Bantian street, Longgang District of Shenzhen City, Guangdong province 518000 yuan and five Avenue sign technology plant No. 1 building 4 floor Applicant after: GOLO IOV DATA TECHNOLOGY Co.,Ltd. Address before: Bantian street Shenzhen city Guangdong province 518000 yuan and five Avenue sign technology plant No. 1 building 4 floor Applicant before: GOLO IOV DATA TECHNOLOGY Co.,Ltd. |
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