CN109189352B - Printer fault monitoring method, device and system and readable storage medium - Google Patents
Printer fault monitoring method, device and system and readable storage medium Download PDFInfo
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/12—Digital output to print unit, e.g. line printer, chain printer
- G06F3/1201—Dedicated interfaces to print systems
- G06F3/1202—Dedicated interfaces to print systems specifically adapted to achieve a particular effect
- G06F3/121—Facilitating exception or error detection and recovery, e.g. fault, media or consumables depleted
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/3003—Monitoring arrangements specially adapted to the computing system or computing system component being monitored
- G06F11/3013—Monitoring arrangements specially adapted to the computing system or computing system component being monitored where the computing system is an embedded system, i.e. a combination of hardware and software dedicated to perform a certain function in mobile devices, printers, automotive or aircraft systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/12—Digital output to print unit, e.g. line printer, chain printer
- G06F3/1201—Dedicated interfaces to print systems
- G06F3/1223—Dedicated interfaces to print systems specifically adapted to use a particular technique
- G06F3/1229—Printer resources management or printer maintenance, e.g. device status, power levels
- G06F3/1234—Errors handling and recovery, e.g. reprinting
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Abstract
The invention relates to a printer fault monitoring method, a device, a system and a readable storage medium, wherein the method comprises the following steps: when a fault alarm signal is monitored, acquiring fault attribute information corresponding to a current fault, wherein the fault attribute information at least comprises a fault event type; and searching a corresponding fault code in a first preset mapping table according to the fault attribute information, and sending the fault code to a preset server, so that the preset server sends first repair information to a repair system. The printer fault monitoring method provided by the invention can inform corresponding maintenance personnel to carry out more targeted maintenance according to the fault type of the printer, thereby improving the maintenance efficiency.
Description
Technical Field
The invention relates to the technical field of printer equipment, in particular to a printer fault monitoring method, device and system and a readable storage medium.
Background
The printer is one of important office equipment indispensable in daily work and study, can print data on a terminal with a communication relation to relevant media, such as paper, foam, text and the like, and provides great convenience for real life.
In the actual use of the printer, various printing failures are often unavoidable. If the fault cannot be timely eliminated, the normal printing office operation is affected, and inconvenience is brought to practical application. However, there are many different types of printer failures, and the prior art fails to specifically eliminate the failure.
Disclosure of Invention
Based on this, the invention aims to solve the problem that the fault of the printer cannot be removed in a targeted manner in the prior art.
The invention provides a printer fault monitoring method, which comprises the following steps:
when a fault alarm signal is monitored, acquiring fault attribute information corresponding to a current fault, wherein the fault attribute information at least comprises a fault event type;
and searching a corresponding fault code in a first preset mapping table according to the fault attribute information, and sending the fault code to a preset server, so that the preset server sends first repair information to a repair system, wherein the first repair information is request information for notifying a repair engineer corresponding to the fault event type to perform repair.
According to the printer fault monitoring method, when a fault alarm signal is monitored when a printer works, a CPU in the printer acquires corresponding fault attribute information at the moment, the fault attribute information comprises a fault event, a corresponding fault code can be searched and confirmed according to the fault event, the printer sends the fault code to a preset server, and a repair system sends a repair engineer corresponding to the fault type to repair after receiving repair information sent by the preset server according to the fault event. The printer fault monitoring method provided by the invention can inform corresponding maintenance personnel to carry out more targeted maintenance according to the fault type of the printer, thereby improving the maintenance efficiency.
In addition, the printer fault monitoring method, device, system and readable storage medium provided by the invention can also have the following additional technical characteristics:
the printer fault monitoring method, wherein the fault attribute information includes a fault event, the method further comprising:
analyzing and determining the corresponding fault event type according to the fault event, wherein the fault event type is a hardware fault or a software fault;
and confirming the corresponding fault code in the first preset mapping table according to the fault event, and sending a printer number, printer position information, the fault event type and the fault code to the preset server.
The printer fault monitoring method comprises the following steps:
acquiring the failure times of the printer in the failure event in a first preset time period;
calculating to obtain the fault occurrence frequency corresponding to the printer according to the fault times and the first preset time period;
and searching the use quality grade corresponding to the printer in a second preset mapping table according to the fault occurrence frequency.
The printer fault monitoring method comprises the following steps:
and when the fault occurrence frequency is judged to be greater than a preset frequency threshold value, generating an equipment replacement instruction, and sending the equipment replacement instruction to the preset server.
The printer fault monitoring method comprises the following steps:
and arranging the times corresponding to each fault time of the printer in the first preset time period according to a descending order to generate a printing fault table.
The printer fault monitoring method comprises the following steps:
searching and determining a corresponding fault level in a third preset mapping table according to the fault event;
and determining a maintenance scheme corresponding to the printer according to the different fault grades.
The printer fault monitoring method comprises the following steps of:
when the fault level is judged to be the first fault level, searching a corresponding maintenance scheme in a preset maintenance database according to the fault code corresponding to the fault event and displaying the maintenance scheme;
when the fault level is judged to be the second fault level, sending the corresponding fault code to the preset server so that the preset server sends the first repair information to a repair system;
and when the fault level is judged to be the third fault level, generating an equipment replacing instruction, and sending the equipment replacing instruction to the preset server.
The invention also provides a printer fault monitoring device, wherein the device comprises:
the fault monitoring module is used for acquiring fault attribute information corresponding to the current fault when a fault alarm signal is monitored, wherein the fault attribute information at least comprises a fault event type;
and the fault repair reporting module is used for searching a corresponding fault code in a first preset mapping table according to the fault attribute information and sending the fault code to a preset server so that the preset server sends first repair reporting information to a repair reporting system, wherein the first repair reporting information is request information for notifying a maintenance engineer corresponding to the fault event type to carry out maintenance.
The invention also provides a printer fault monitoring system, which comprises a server, a plurality of printers with data transmission with the server, and a repair system for receiving the first repair information sent by the server, wherein the printers execute the following steps:
when a fault alarm signal is monitored, acquiring fault attribute information corresponding to a current fault, wherein the fault attribute information at least comprises a fault event type;
and searching a corresponding fault code in a first preset mapping table according to the fault attribute information, and sending the fault code to a preset server, so that the preset server sends first repair information to a repair system, wherein the first repair information is request information for notifying a repair engineer corresponding to the fault event type to perform repair.
The present invention also proposes a readable storage medium on which a computer program is stored, wherein said program, when executed by a processor, implements the printer failure monitoring method as described above.
Additional features and advantages of the disclosure will be set forth in the description which follows, or in part may be learned by the practice of the above-described techniques of the disclosure, or may be learned by practice of the disclosure.
In order to make the aforementioned and other objects, features and advantages of the present invention comprehensible, preferred embodiments accompanied with figures are described in detail below.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings can be obtained by those skilled in the art without creative efforts.
Fig. 1 is a flowchart of a printer fault monitoring method according to a first embodiment of the present invention;
FIG. 2 is a flowchart of a printer fault monitoring method according to a second embodiment of the present invention;
FIG. 3 is a flowchart of a printer fault monitoring method according to a third embodiment of the present invention;
FIG. 4 is a flowchart of a printer fault monitoring method according to a fourth embodiment of the present invention;
fig. 5 is a schematic structural diagram of a printer failure monitoring apparatus according to a fifth embodiment of the present invention;
fig. 6 is a schematic structural diagram of a printer fault monitoring system according to a sixth embodiment of the present invention.
Detailed Description
To facilitate an understanding of the invention, the invention will now be described more fully with reference to the accompanying drawings. Preferred embodiments of the present invention are shown in the drawings. This invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete.
Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. The terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used herein, the term "and/or" includes any and all combinations of one or more of the associated listed items.
In the actual use of the printer, various printing failures are often unavoidable. If the fault cannot be timely eliminated, the normal printing office operation is affected, and inconvenience is brought to practical application. However, there are many different types of printer failures, and the prior art fails to specifically eliminate the failure.
In order to solve the technical problem, the present invention provides a printer fault monitoring method, please refer to fig. 1, for the printer fault monitoring method provided by the first embodiment of the present invention, the method includes:
s101, when a fault alarm signal is monitored, fault attribute information corresponding to a current fault is obtained, wherein the fault attribute information at least comprises a fault event type.
When a fault alarm occurs during the use of the printer, the CPU in the printer correspondingly records fault attribute information. The failure attribute information includes a description of a failure event of the printer, that is, a failure cause. In the present invention, a fault event type is determined based on the fault event. Generally, the fault event type is a hardware fault or a software fault.
S102, searching a corresponding fault code in a first preset mapping table according to the fault attribute information, and sending the fault code to a preset server, so that the preset server sends first repair information to a repair system.
The failure attribute information includes a specific failure time. For example, the failure event is "scanner tube abnormal", and the type of the failure event is a hardware failure type. The fault code corresponding to the first mapping table is found to be "002007", and the printer sends the fault code "002007" to the server. And the server sends the fault code, the corresponding fault type and other information to the repair system. After receiving the fault type information and the fault code, the repair system issues repair requests of corresponding types to each maintenance base station. For example, if the fault event is a hardware fault type, a hardware engineer is dispatched to perform maintenance, and if the fault event is a software fault type, a software engineer is dispatched to perform maintenance.
According to the printer fault monitoring method, when a fault alarm signal is monitored when a printer works, a CPU in the printer acquires corresponding fault attribute information at the moment, the fault attribute information comprises a fault event, a corresponding fault code can be searched and confirmed according to the fault event, the printer sends the fault code to a preset server, and a repair system sends a repair engineer corresponding to the fault type to repair after receiving repair information sent by the preset server according to the fault event. The printer fault monitoring method provided by the invention can inform corresponding maintenance personnel to carry out more targeted maintenance according to the fault type of the printer, thereby improving the maintenance efficiency.
Referring to fig. 2, a method for monitoring a printer fault according to a second embodiment of the present invention includes the following steps:
s201, monitoring a fault alarm signal, and acquiring fault attribute information.
During the use process of the printer, the CPU built in the printer can monitor the fault alarm in real time. And when the fault alarm is monitored, acquiring the fault attribute information of the current fault event. In the present embodiment, the failure attribute information includes a printer number, a failure event, and printer location information.
And S202, determining the corresponding fault event type according to the fault event analysis.
For the failure event, the type of the failure event can be determined according to the failure event that the CPU of the printer reports errors. For example, common hardware-like faults include: "motor abnormal", the corresponding fault code is "000001"; "jam of auto feeder", corresponding fault code "002013"; "fuser error", the corresponding fault code is "201604"; "no cartridge", corresponding fault code "200041"; "toner cartridge error" and the corresponding fault code is "200036".
Common software-like faults include: "info address is empty" and the corresponding fault code is "900221"; "info interface cannot be connected to server", the corresponding fault code is "900222"; "failure to transfer info related data", the corresponding fault code is "900224"; the "config interface cannot be connected to the server", and the corresponding trouble code is "900232". In this step, it is determined whether the corresponding fault event type is a hardware fault type or a software fault type through the acquired fault event.
S203, the printer number, the printer position information, the fault event type and the fault code are sent to a preset server.
After the fault event type is determined, the printer number, the printer position information, the fault event type and the fault code of a certain printer are sent to a preset server in a unified mode. For example, the factory number of a certain printer is "elA 003T 218", and the position information is obtained by entering the position information into the system by a worker, or by internally installing a GPS locator. If the failure event is that the config interface cannot be connected to the server and the corresponding failure code is 900232, the printer attribute information is sent to the preset server. After receiving the fault type information and the fault code, the repair system issues repair requests of corresponding types to each maintenance base station. For example, if the fault event is a software fault type, a software engineer is dispatched to perform the repair.
Referring to fig. 3, a method for monitoring a printer fault according to a third embodiment of the present invention includes the following steps:
s301, acquiring the failure times of the printer in the failure event in the first preset time period.
For a certain printer, in this embodiment, the total number of times of the fault time occurring in the first preset time period is counted, that is, the total number of times of the hardware fault and the software fault is included. For example, the total number of times of failure time of the printer was 33 times in 100 days.
It should be added here that, as another preferred embodiment: in the first preset time period, the corresponding times of each fault event are arranged according to the descending order to generate a printing fault table. For example, if the software fault "info address is empty" occurs 5 times, "info related data transmission fails" occurs 3 times, and "scanner tube abnormal" occurs 1 time, the software fault is arranged according to the descending order. The arrangement is beneficial to the operator to know the fault event with the highest fault occurrence frequency at a glance, so that the product is improved in a targeted manner.
And S302, calculating the failure occurrence frequency according to the failure times and confirming the use quality grade.
After the failure times corresponding to the printer are acquired, the relative failure occurrence frequency can be calculated according to the failure times and the first preset time period. As described above, the printer in the present embodiment corresponds to the failure occurrence frequency of 0.33. And searching a corresponding quality grade according to the fault occurrence frequency in a preset mapping table. In this embodiment, the quality classes included include: high quality, good, poor and unable to use normally. The above-mentioned failure occurrence frequency of 0.33 corresponds to a poor quality grade.
S303, judging whether the fault occurrence frequency is greater than a preset frequency threshold value.
In the present embodiment, the preset frequency threshold is 0.5, that is, the number of times of failure of the printer in 100 consecutive days is 50. In this step, the calculated failure occurrence frequency needs to be analyzed and compared with a preset frequency threshold.
S304, generating an equipment replacement instruction and sending the instruction to a preset server.
In this step, if the failure occurrence frequency is greater than the preset frequency threshold, it indicates that the printer cannot be normally used. The printer needs to be replaced, and the printer correspondingly generates a device replacement instruction and sends the device replacement instruction to the server.
Referring to fig. 4, a printer fault monitoring method according to a fourth embodiment of the present invention includes the following steps:
s401, searching and determining a corresponding fault level in a third preset mapping table according to the fault event.
In the present embodiment, the failure levels include a first failure level, a second failure level, and a third failure level. Specifically, the first failure level is a user repairable failure, the second failure level is a manufacturer repairable failure, and the third failure level is an unrepairable failure.
For example, the trouble event is "jam of auto paper feeder", and the corresponding trouble code is "002014". The fault level corresponding to the fault event is the first fault level, namely, the fault event can be repaired by the user.
S402, determining a corresponding maintenance scheme according to the fault grade.
When the fault level is judged to be the first fault level, searching a corresponding maintenance scheme in a preset maintenance database according to a fault code corresponding to the fault event and displaying the maintenance scheme; when the fault level is judged to be a second fault level, the corresponding fault code is sent to a preset server, and then first repair information is sent to a repair system and is repaired by a professional repair engineer; and when the fault level is judged to be the third fault level, generating an equipment replacing instruction, and sending the equipment replacing instruction to a preset server.
As described above, the fault event is "jam of the automatic paper feeder", the corresponding fault level is the first fault level, and the corresponding maintenance schedule is "1. open the upper cover of the automatic paper feeder to clear the jam, 2. close the upper cover".
Referring to fig. 5, a printer failure monitoring apparatus according to a fifth embodiment of the present invention includes a failure monitoring module 100 and a failure reporting module 200 connected to each other;
wherein the fault monitoring module 100 is specifically configured to:
when a fault alarm signal is monitored, acquiring fault attribute information corresponding to a current fault, wherein the fault attribute information at least comprises a fault event type;
the failure reporting module 200 is specifically configured to:
and searching a corresponding fault code in a first preset mapping table according to the fault attribute information, and sending the fault code to a preset server, so that the preset server sends first repair information to a repair system, wherein the first repair information is request information for notifying a repair engineer corresponding to the fault event type to perform repair.
Referring to fig. 6, a printer failure monitoring system according to a sixth embodiment of the present invention includes a server 11, a plurality of printers 10 in data transmission with the server 11, and a repair system 12 for receiving first repair information sent by the server 11, where the printer 10 performs the following steps:
when a fault alarm signal is monitored, acquiring fault attribute information corresponding to a current fault, wherein the fault attribute information at least comprises a fault event type;
and searching a corresponding fault code in a first preset mapping table according to the fault attribute information, and sending the fault code to a preset server, so that the preset server sends first repair information to a repair system, wherein the first repair information is request information for notifying a repair engineer corresponding to the fault event type to perform repair.
The present invention also proposes a readable storage medium on which a computer program is stored, wherein said program, when executed by a processor, implements the printer failure monitoring method as described above.
Those of skill in the art will understand that the logic and/or steps represented in the flowcharts or otherwise described herein, e.g., an ordered listing of executable instructions that can be viewed as implementing logical functions, can be embodied in any computer-readable medium for use by or in connection with an instruction execution system, apparatus, or device, such as a computer-based system, processor-containing system, or other system that can fetch the instructions from the instruction execution system, apparatus, or device and execute the instructions. For the purposes of this description, a "computer-readable medium" can be any means that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device.
More specific examples (a non-exhaustive list) of the computer-readable medium would include the following: an electrical connection (electronic device) having one or more wires, a portable computer diskette (magnetic device), a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber device, and a portable compact disc read-only memory (CDROM). Additionally, the computer-readable medium could even be paper or another suitable medium upon which the program is printed, as the program can be electronically captured, via for instance optical scanning of the paper or other medium, then compiled, interpreted or otherwise processed in a suitable manner if necessary, and then stored in a computer memory.
It should be understood that portions of the present invention may be implemented in hardware, software, firmware, or a combination thereof. In the above embodiments, the various steps or methods may be implemented in software or firmware stored in memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, any one or combination of the following techniques, which are known in the art, may be used: a discrete logic circuit having a logic gate circuit for implementing a logic function on a data signal, an application specific integrated circuit having an appropriate combinational logic gate circuit, a Programmable Gate Array (PGA), a Field Programmable Gate Array (FPGA), or the like.
Those skilled in the art will appreciate that all or part of the steps in the method for implementing the above embodiments may be implemented by a program instructing the relevant hardware. The program may be stored in a computer-readable storage medium. Which when executed comprises the steps of the method described above. The storage medium includes: ROM/RAM, magnetic disk, optical disk, etc.
Finally, it should be noted that: the above-mentioned embodiments are only specific embodiments of the present invention, which are used for illustrating the technical solutions of the present invention and not for limiting the same, and the protection scope of the present invention is not limited thereto, although the present invention is described in detail with reference to the foregoing embodiments, those skilled in the art should understand that: any person skilled in the art can modify or easily conceive the technical solutions described in the foregoing embodiments or equivalent substitutes for some technical features within the technical scope of the present disclosure; such modifications, changes or substitutions do not depart from the spirit and scope of the embodiments of the present invention, and they should be construed as being included therein. Therefore, the protection scope of the present invention shall be subject to the protection scope of the appended claims.
Claims (6)
1. A printer fault monitoring method, the method comprising:
when a fault alarm signal is monitored, acquiring fault attribute information corresponding to a current fault, wherein the fault attribute information at least comprises a fault event type;
searching a corresponding fault code in a first preset mapping table according to the fault attribute information, and sending the fault code to a preset server so that the preset server sends first repair information to a repair system, wherein the first repair information is request information for notifying a repair engineer corresponding to the fault event type to perform repair;
the fault attribute information includes a fault event, the method further comprising:
analyzing and determining the corresponding fault event type according to the fault event, wherein the fault event type is a hardware fault or a software fault;
confirming the corresponding fault code in the first preset mapping table according to the fault event, and sending a printer number, printer position information, the fault event type and the fault code to the preset server;
acquiring the failure times of the printer in the failure event in a first preset time period;
calculating to obtain the fault occurrence frequency corresponding to the printer according to the fault times and the first preset time period;
according to the fault occurrence frequency, searching a use quality grade corresponding to the printer in a second preset mapping table;
and when the fault occurrence frequency is judged to be greater than a preset frequency threshold value, generating an equipment replacement instruction, and sending the equipment replacement instruction to the preset server.
2. The printer fault monitoring method of claim 1, further comprising:
and arranging the times corresponding to each fault time of the printer in the first preset time period according to a descending order to generate a printing fault table.
3. The printer fault monitoring method of claim 1, further comprising:
searching and determining a corresponding fault level in a third preset mapping table according to the fault event;
and determining a maintenance scheme corresponding to the printer according to the different fault grades.
4. The printer fault monitoring method of claim 3, wherein the fault levels include a first fault level, a second fault level, and a third fault level, wherein the first fault level is a user repairable fault, the second fault level is a factory repairable fault, and the third fault level is an non-repairable fault, the method comprising:
when the fault level is judged to be the first fault level, searching a corresponding maintenance scheme in a preset maintenance database according to the fault code corresponding to the fault event and displaying the maintenance scheme;
when the fault level is judged to be the second fault level, sending the corresponding fault code to the preset server so that the preset server sends the first repair information to a repair system;
and when the fault level is judged to be the third fault level, generating an equipment replacing instruction, and sending the equipment replacing instruction to the preset server.
5. A printer fault monitoring system is characterized by comprising a server, a plurality of printers with data transmission with the server and a repair system for receiving first repair information sent by the server, wherein the printers execute the following steps:
when a fault alarm signal is monitored, acquiring fault attribute information corresponding to a current fault, wherein the fault attribute information at least comprises a fault event type;
searching a corresponding fault code in a first preset mapping table according to the fault attribute information, and sending the fault code to a preset server so that the preset server sends first repair information to a repair system, wherein the first repair information is request information for notifying a repair engineer corresponding to the fault event type to perform repair;
the fault attribute information includes a fault event, the steps further including:
analyzing and determining the corresponding fault event type according to the fault event, wherein the fault event type is a hardware fault or a software fault;
confirming the corresponding fault code in the first preset mapping table according to the fault event, and sending a printer number, printer position information, the fault event type and the fault code to the preset server;
acquiring the failure times of the printer in the failure event in a first preset time period;
calculating to obtain the fault occurrence frequency corresponding to the printer according to the fault times and the first preset time period;
according to the fault occurrence frequency, searching a use quality grade corresponding to the printer in a second preset mapping table;
and when the fault occurrence frequency is judged to be greater than a preset frequency threshold value, generating an equipment replacement instruction, and sending the equipment replacement instruction to the preset server.
6. A readable storage medium on which a computer program is stored, the program, when executed by a processor, implementing the printer failure monitoring method of any one of claims 1 to 4.
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