CN109146511A - A kind of "smart" products method for tracking and managing after sale - Google Patents
A kind of "smart" products method for tracking and managing after sale Download PDFInfo
- Publication number
- CN109146511A CN109146511A CN201810787993.XA CN201810787993A CN109146511A CN 109146511 A CN109146511 A CN 109146511A CN 201810787993 A CN201810787993 A CN 201810787993A CN 109146511 A CN109146511 A CN 109146511A
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- China
- Prior art keywords
- information
- product
- client
- cloud server
- maintenance
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
Abstract
The invention discloses a kind of "smart" products method for tracking and managing after sale, including the following steps: S1, before product turnout on product setting and the one-to-one anti-fake two-dimension code of product, include product false proof information in the two dimensional code；After S2, product are sold, for client by the client mobile terminal of the product to anti-fake two-dimension code barcode scanning, product false proof information is sent to cloud server by mobile network；S3, cloud server compare the product information in product false proof information and date library, and product false proof information can be corresponding with any product information not being scanned, allow to login, and otherwise issue information warning to client mobile terminal.The present invention has gained some understanding to the needs and habit of client convenient for contact staff after sale, is conducive to follow-up maintenance efficiency and an effect.
Description
Technical field
The present invention relates to after-sale service fields, and in particular to a kind of "smart" products method for tracking and managing after sale.
Background technique
Start to get over due to universal and the anti-fake consciousness of product safety the continuous reinforcement of mobile network on the market at present
Carry out more maintenance systems sold to product and continue tracking and maintenance later.But also lack can be right for existing tracking and maintenance system
Product sell after establish effectively with the one-to-one tracing management ability of client, but only corresponding product carry out tracking and maintenance.
And client can lead to the problem of product in and also have a significant impact due to itself needing difference.Since client itself needs
Want or use in operational issue may be influenced caused by product it is with uniformity.Existing management system for tracking can not be by product
The information generated during follow-up maintenance and corresponding client association believe the maintenance of product when client has purchased new product
Breath needs from the beginning to acquire again, is not easy to the raising of follow-up maintenance efficiency.
Summary of the invention
The purpose of the present invention is to provide a kind of "smart" products method for tracking and managing after sale, to solve in the prior art only
Product is tracked, the defect of after-sales service efficiency and effect cannot be improved for user demand and use habit.
"smart" products method for tracking and managing after sale, including the following steps:
S1, before product turnout on product setting and the one-to-one anti-fake two-dimension code of product, wrap in the two dimensional code
Information containing product false proof；
After S2, product are sold, client is by the client mobile terminal of the product to anti-fake two-dimension code barcode scanning, product false proof information
Cloud server is sent to by mobile network；
S3, cloud server compare the product information in product false proof information and date library, product false proof information
Can be corresponding with any product information not being scanned, allow to login, information warning otherwise is issued to client mobile terminal；
S4, client customer information is filled in by client mobile terminal and be sent to cloud server storage in the database and with
Corresponding product information is associated, while being compared in the database with existing customer information, if there is title or ground
The identical customer information of the information such as location then to client mobile terminal issue whether associated inquiry message, if client confirm association if
The customer information is associated with to relevant existing customer information.
Preferably, this method further includes the following steps:
S5, client send cloud server, customer service for problem to be solved or fault condition by client mobile terminal
Personnel exchange with client by server end provides solution, by the fault handling information comprising problem andsolution
It is associated with customer information and store database corresponding module；
S6, client send cloud server for the processing result of problem by client mobile terminal, and cloud server will be located
It manages in the corresponding fault handling information of result deposit database, and is carried out in next step, if Resolving probiems according to processing result
Problem is recorded in fault handling information to have solved, and is otherwise recorded problem and is still needed to be further processed and gone to contact staff,
Repeat step S5.
Preferably, this method further includes the following steps:
S7, contact staff think that sending maintenance personal to some other department to server end sending when can not remotely solve the problems, such as requires, this is wanted
Information is asked to be associated with corresponding product information, customer information and fault handling information；
S8, cloud server find the maintenance person information of acceptable task and thereto according to require information in the database
Any maintenance person issues the repair message comprising require information, and maintenance personal can pass through the repair message and inquire corresponding product
Product information, customer information and fault handling information, if cloud server can not find the maintenance person information of acceptable task
Then issue temporarily to corresponding contact staff without the message for being suitble to maintenance personal；
S9, maintenance personal obtain repair message selection above-mentioned by maintenance personal mobile terminal and accept or reject, and repair people
Member sends cloud server for the maintenance time of arrangement if receiving, and cloud server believes the maintenance person of the maintenance personal
Breath is associated with corresponding fault handling information, and maintenance time will be sent to contact staff and client, if maintenance personal refuses, cloud
The maintenance person information flag of the maintenance personal is that refusal receives an assignment by end server, goes to step S8.
Preferably, this method further includes the following steps:
When solving the problems, such as with client's contact start, client issues maintenance personal by client mobile terminal by S10, maintenance personal
The information of arrival, the information and its corresponding fault handling information of mail collection time deposit database；
S11, maintenance personal handle problem, go to S6 after the completion of processing, while maintenance personal is also by the dimension of oneself
It repairs argument information and is sent to cloud server and be stored into fault handling information.
Preferably, in the step S1, the two dimensional code for being linked to the client mobile terminal downloading page is additionally provided on product.
Preferably, if client bought the product and provided customer information in the step S4, client can be to cloud
Server is held to issue frequent customer's confirmation message, frequent customer's confirmation message includes customer name and unique passport NO., institute
It is if finding corresponding client in the database that the customer information is related to the product information that this is logined to state cloud server
Otherwise connection issues the information without this client and client is required to continue to provide customer information.
The present invention has the advantages that by mobile network to the information comparison of product, realize to product it is one-to-one with
Track is safeguarded, while the customer information of the product is obtained by client mobile terminal.While product is sold customer information and before
Customer information is compared, and can be associated relevant customer information after client confirms.It then can be straight if it is same client
It connects and calls existing customer information associated with product information.Therefore after using this management method, as frequent customer or frequent customer
Related new client has purchased new product can relevant product information and fault handling information phase with frequent customer's information and before
Association, this has gained some understanding to the needs and habit of client convenient for contact staff after sale, is conducive to follow-up maintenance efficiency and an effect.
Detailed description of the invention
Fig. 1 is the flow chart that client carries out fake certification typing customer information part in the present invention；
Fig. 2 is to propose that problem and failure carry out the flow chart of product maintenance part to client in the present invention.
Specific embodiment
Below against attached drawing, by the description of the embodiment, making further details of theory to the specific embodiment of the invention
It is bright, to help those skilled in the art to have more complete, accurate and deep reason to inventive concept of the invention, technical solution
Solution.
As Figure 1-Figure 2, the present invention provides a kind of "smart" products method for tracking and managing after sale, including following step
It is rapid:
S1, before product turnout on product setting and the one-to-one anti-fake two-dimension code of product, wrap in the two dimensional code
Information containing product false proof.
After S2, product are sold, client is by the client mobile terminal of the product to anti-fake two-dimension code barcode scanning, product false proof information
Cloud server is sent to by mobile network.
S3, cloud server compare the product information in product false proof information and date library, product false proof information
Can be corresponding with any product information not being scanned, allow to login, information warning otherwise is issued to client mobile terminal.
S4, client customer information is filled in by client mobile terminal and be sent to cloud server storage in the database and with
Corresponding product information is associated, while being compared in the database with existing customer information, if there is title or ground
The identical customer information of the information such as location then to client mobile terminal issue whether associated inquiry message, if client confirm association if
The customer information is associated with to relevant existing customer information.
If client bought the product and provided customer information in the step S4, client can be to cloud server
Frequent customer's confirmation message is issued, frequent customer's confirmation message includes customer name and unique passport NO., the cloud clothes
Business device is associated with the product information that this is logined by the customer information if finding corresponding client in the database, otherwise sends out
Out the information without this client and require client continue provide customer information.
Above-mentioned steps are the stage that client buys progress fake certification typing customer information after product.Pass through mobile network couple
The information comparison of product realizes the one-to-one tracking and maintenance to product, while the visitor of the product is obtained by client mobile terminal
Family information.Customer information is compared with the customer information for having sold product before simultaneously, it can will be relevant after client confirms
Customer information is associated.It is associated with product information that existing customer information can be then called directly if it is same client.Cause
This using after this management method, when frequent customer or the related new client of frequent customer have purchased new product can be with frequent customer's information
And relevant product information before and fault handling information it is associated, this is convenient for needs and habit of the contact staff to client after sale
It has gained some understanding, is conducive to follow-up maintenance efficiency and an effect.
Problem and failure, which carry out the product maintenance stage then also comprising following step, to be proposed to client using this method for tracking and managing
It is rapid:
S5, client send cloud server, customer service for problem to be solved or fault condition by client mobile terminal
Personnel exchange with client by server end provides solution, by the fault handling information comprising problem andsolution
It is associated with customer information and store database corresponding module.
S6, client send cloud server for the processing result of problem by client mobile terminal, and cloud server will be located
It manages in the corresponding fault handling information of result deposit database, and is carried out in next step, if Resolving probiems according to processing result
Problem is recorded in fault handling information to have solved, and is otherwise recorded problem and is still needed to be further processed and gone to contact staff,
Repeat step S5.
S7, contact staff think that sending maintenance personal to some other department to server end sending when can not remotely solve the problems, such as requires, this is wanted
Information is asked to be associated with corresponding product information, customer information and fault handling information.
S8, cloud server find the maintenance person information of acceptable task and thereto according to require information in the database
Any maintenance person issues the repair message comprising require information, and maintenance personal can pass through the repair message and inquire corresponding product
Product information, customer information and fault handling information, if cloud server can not find the maintenance person information of acceptable task
Then issue temporarily to corresponding contact staff without the message for being suitble to maintenance personal.
S9, maintenance personal obtain repair message selection above-mentioned by maintenance personal mobile terminal and accept or reject, and repair people
Member sends cloud server for the maintenance time of arrangement if receiving, and cloud server believes the maintenance person of the maintenance personal
Breath is associated with corresponding fault handling information, and maintenance time will be sent to contact staff and client, if maintenance personal refuses, cloud
The maintenance person information flag of the maintenance personal is that refusal receives an assignment by end server, goes to step S8.
When solving the problems, such as with client's contact start, client issues maintenance personal by client mobile terminal by S10, maintenance personal
The information of arrival, the information and its corresponding fault handling information of mail collection time deposit database.
S11, maintenance personal handle problem, go to S6 after the completion of processing, while maintenance personal is also by the dimension of oneself
It repairs argument information and is sent to cloud server and be stored into fault handling information.
Preferably, in the step S1, the two dimensional code for being linked to the client mobile terminal downloading page is additionally provided on product, with
Client is facilitated to download client mobile terminal.
The present invention is exemplarily described above in conjunction with attached drawing, it is clear that the present invention implements not by aforesaid way
Limitation, it is or not improved as long as using the improvement for the various unsubstantialities that the method for the present invention conception and technical scheme carry out
Present inventive concept and technical solution are directly applied into other occasions, within that scope of the present invention.
Claims (6)
1. a kind of "smart" products method for tracking and managing after sale, it is characterised in that: include the following steps:
S1, before product turnout on product setting and the one-to-one anti-fake two-dimension code of product, comprising producing in the two dimensional code
Product anti-counterfeiting information；
After S2, product are sold, by the client mobile terminal of the product to anti-fake two-dimension code barcode scanning, product false proof information passes through client
Mobile network is sent to cloud server；
S3, cloud server compare the product information in product false proof information and date library, and product false proof information can be with
Any product information correspondence not being scanned then allows to login, and otherwise issues information warning to client mobile terminal；
S4, client customer information is filled in by client mobile terminal and be sent to cloud server storage in the database and with it is corresponding
Product information be associated, while being compared in the database with existing customer information, if there is title or address etc.
The identical customer information of information then to client mobile terminal issue whether associated inquiry message, if client confirm association if should
Customer information is associated with to relevant existing customer information.
2. a kind of "smart" products according to claim 1 method for tracking and managing after sale, it is characterised in that: further include following
Step:
S5, client send cloud server, contact staff for problem to be solved or fault condition by client mobile terminal
Exchange with client by server end and solution is provided, by the fault handling information comprising problem andsolution and visitor
Family information is associated and stores database corresponding module；
S6, client send cloud server for the processing result of problem by client mobile terminal, and cloud server ties processing
Fruit is stored in the corresponding fault handling information of database, and is carried out in next step according to processing result, in event if Resolving probiems
Record problem has solved in barrier processing information, otherwise records problem and still needs to be further processed and gone to contact staff, repeats
Step S5.
3. a kind of "smart" products according to claim 2 method for tracking and managing after sale, it is characterised in that: further include following
Step:
S7, contact staff think that sending maintenance personal to some other department to server end sending when can not remotely solve the problems, such as requires, requirement letter
Breath is associated with corresponding product information, customer information and fault handling information；
S8, cloud server find the maintenance person information of acceptable task and any thereto according to require information in the database
Maintenance person issues the repair message comprising require information, and maintenance personal can pass through the product that the repair message inquires corresponding product
Information, customer information and fault handling information, if cloud server can not find the maintenance person information of acceptable task to
Corresponding contact staff issues temporarily without the message for being suitble to maintenance personal；
S9, maintenance personal obtain repair message selection above-mentioned by maintenance personal mobile terminal and accept or reject, and maintenance personal is such as
Fruit receives then to send cloud server for the maintenance time of arrangement, cloud server by the maintenance person information of the maintenance personal with
Corresponding fault handling information association, and maintenance time it will be sent to contact staff and client, if maintenance personal refuses, cloud clothes
The maintenance person information flag of the maintenance personal is that refusal receives an assignment by business device, goes to step S8.
4. a kind of "smart" products according to claim 3 method for tracking and managing after sale, it is characterised in that: further include following
Step:
When solving the problems, such as with client's contact start, client issues maintenance personal by client mobile terminal and arrives by S10, maintenance personal
Information, the information and its mail collection time corresponding fault handling information of deposit database；
S11, maintenance personal handle problem, S6 are gone to after the completion of processing, while maintenance personal also anticipates the maintenance of oneself
See that information is sent to cloud server and is stored into fault handling information.
5. a kind of "smart" products according to any one of claims 1-4 method for tracking and managing after sale, it is characterised in that: institute
It states in step S1, the two dimensional code for being linked to the client mobile terminal downloading page is additionally provided on product.
6. a kind of "smart" products according to claim 1 method for tracking and managing after sale, it is characterised in that: the step S4
In if client bought the product and provided customer information, client can to cloud server issue frequent customer's confirmation letter
Breath, frequent customer's confirmation message includes customer name and unique passport NO., if the cloud server is in database
In find that corresponding client is then associated with the product information that this is logined by the customer information, otherwise issue the information without this client
And client is required to continue to provide customer information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810787993.XA CN109146511A (en) | 2018-07-18 | 2018-07-18 | A kind of "smart" products method for tracking and managing after sale |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810787993.XA CN109146511A (en) | 2018-07-18 | 2018-07-18 | A kind of "smart" products method for tracking and managing after sale |
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| CN109146511A true CN109146511A (en) | 2019-01-04 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201810787993.XA Pending CN109146511A (en) | 2018-07-18 | 2018-07-18 | A kind of "smart" products method for tracking and managing after sale |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111915220A (en) * | 2020-08-17 | 2020-11-10 | 江苏华泽微福科技发展有限公司 | After-sale processing system and method |
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| CN102413112A (en) * | 2010-09-26 | 2012-04-11 | 深圳市闪联信息技术有限公司 | Method, association server and system for realizing association of equipment |
| US20130144701A1 (en) * | 2011-02-18 | 2013-06-06 | Leapset, Inc. | Facilitating online to offline commerce |
| CN104091267A (en) * | 2014-06-25 | 2014-10-08 | 上海征牛新材料科技有限公司 | Tracking anti-counterfeiting method based on two-dimension code and tracking anti-counterfeiting system |
| CN105956673A (en) * | 2016-07-01 | 2016-09-21 | 迈迪信息技术有限公司 | Two-dimensional code product source tracing, after-sale and operation and maintenance service system |
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| PB01 | Publication | ||
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| RJ01 | Rejection of invention patent application after publication | ||
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Application publication date: 20190104 |