CN109118636B - Service processing method and device - Google Patents
Service processing method and device Download PDFInfo
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- CN109118636B CN109118636B CN201810788580.3A CN201810788580A CN109118636B CN 109118636 B CN109118636 B CN 109118636B CN 201810788580 A CN201810788580 A CN 201810788580A CN 109118636 B CN109118636 B CN 109118636B
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- A—HUMAN NECESSITIES
- A61—MEDICAL OR VETERINARY SCIENCE; HYGIENE
- A61B—DIAGNOSIS; SURGERY; IDENTIFICATION
- A61B5/00—Measuring for diagnostic purposes; Identification of persons
- A61B5/103—Detecting, measuring or recording devices for testing the shape, pattern, colour, size or movement of the body or parts thereof, for diagnostic purposes
- A61B5/107—Measuring physical dimensions, e.g. size of the entire body or parts thereof
- A61B5/1072—Measuring physical dimensions, e.g. size of the entire body or parts thereof measuring distances on the body, e.g. measuring length, height or thickness
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04R—LOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS
- H04R1/00—Details of transducers, loudspeakers or microphones
- H04R1/08—Mouthpieces; Microphones; Attachments therefor
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
Abstract
The invention is suitable for the technical field of computers, and provides a service processing method and equipment, wherein the method comprises the following steps: emitting an infrared signal, and acquiring a received signal strength indicated value of the infrared signal reflected by the human body; determining a target distance value corresponding to the received signal strength indicating value of the infrared signal according to a preset corresponding relation between the received signal strength indicating value and the distance value; if the target distance value is smaller than a preset distance threshold value, acquiring a height value of the human body; determining a target microphone matched with the height value of the human body according to the information of the plurality of microphones; the information of the microphone comprises an installation height value or a height value of a suitable crowd; and receiving voice information collected by a target microphone, and determining a target service through the voice information. According to the embodiment of the invention, the voice information is collected by the target microphone matched with the height value of the client by the installation height or the height value of the applicable crowd, so that the efficiency and the convenience for handling the self-service based on the voice information can be improved.
Description
Technical Field
The invention belongs to the technical field of computers, and particularly relates to a service processing method and equipment.
Background
In order to save labor cost and improve handling efficiency, some handling halls are provided with self-service equipment (such as a service handling robot), and a customer can self-service number taking and self-service some services (such as self-service purchase of online physical or virtual products) through the self-service equipment.
When the customer gets the number by self-service through the self-service equipment, the customer can manually get the number by self-service or voice. For example, when a client wants to transact a certain service, the client speaks the service to be transacted, the self-service device collects and identifies the service to be transacted contained in the voice message sent by the client, and assigns a number to the client according to the number of waiting persons applying for the service.
However, when the height of the client is too high or too low than the installation position of the voice collecting device (microphone) of the self-service device, the client needs to bend down or the tiptoe of the client needs to be placed on the voice collecting device to input voice for number taking; in addition, for a customer who is inconvenient to stand, self-help voice number taking may not be possible.
Disclosure of Invention
In view of this, embodiments of the present invention provide a service processing method and device, so as to solve the problem in the prior art that it is inconvenient to perform voice number taking when a height difference between a height of a client and an installation position of a voice collecting device of a self-service device is too large or the client is inconvenient to stand.
A first aspect of an embodiment of the present invention provides a service processing method, including:
emitting an infrared signal, and acquiring a received signal strength indicated value of the infrared signal reflected by the human body;
determining a target distance value corresponding to the received signal strength indicating value of the infrared signal according to a preset corresponding relation between the received signal strength indicating value and the distance value;
if the target distance value is smaller than a preset distance threshold value, acquiring a height value of the human body;
determining a target microphone matched with the height value of the human body according to the information of the plurality of microphones; the information of the microphone comprises an installation height value or a height value of a suitable crowd;
and receiving voice information acquired by the target microphone, and determining a target service through the voice information.
A second aspect of an embodiment of the present invention provides an apparatus, including a memory, a processor, and a computer program stored in the memory and executable on the processor, the processor implementing the following steps when executing the computer program:
emitting an infrared signal, and acquiring a received signal strength indicated value of the infrared signal reflected by the human body;
determining a target distance value corresponding to the received signal strength indicating value of the infrared signal according to a preset corresponding relation between the received signal strength indicating value and the distance value;
if the target distance value is smaller than a preset distance threshold value, acquiring a height value of the human body;
determining a target microphone matched with the height value of the human body according to the information of a plurality of built-in microphones; the information of the microphone comprises an installation height value or a height value of a suitable crowd;
and receiving voice information acquired by the target microphone, and determining a target service through the voice information.
A third aspect of embodiments of the present invention provides a computer-readable storage medium storing a computer program which, when executed by a processor, implements the steps of:
emitting an infrared signal, and acquiring a received signal strength indicated value of the infrared signal reflected by the human body;
determining a target distance value corresponding to the received signal strength indicating value of the infrared signal according to a preset corresponding relation between the received signal strength indicating value and the distance value;
if the target distance value is smaller than a preset distance threshold value, acquiring a height value of the human body;
determining a target microphone matched with the height value of the human body according to the information of the plurality of microphones; the information of the microphone comprises an installation height value or a height value of a suitable crowd;
and receiving voice information acquired by the target microphone, and determining a target service through the voice information.
The service processing method and the service processing equipment provided by the embodiment of the invention have the following beneficial effects:
according to the embodiment of the invention, when the human body is detected to be close to the equipment, the height value of the human body is acquired, the target microphone matched with the height value of the current client is selected from the multiple microphones according to the installation height values of the multiple built-in microphones or the height values of suitable people, and the voice information input by the client is collected through the target microphone, so that the business requested to be transacted by the client can be transacted based on the acquired voice information. Because the installation height of the target microphone or the height value of the applicable crowd is matched with the height value of the client, the device collects the voice information of the client through the target microphone matched with the height value of the client, the client does not need to stand at the tiptoe or bend over to aim at the microphone to input the voice information, the client who is inconvenient to stand does not need to request other people to help, and the client can smoothly input the voice information to the target microphone to handle related services by self, so that the efficiency and the convenience for handling the self-service services based on the voice information are improved. Because the equipment only starts the target microphone when detecting that the human body is close to the equipment and determining the target microphone matched with the obtained height value of the human body, and collects the voice information sent by the client through the target microphone instead of starting the microphone all the time to detect the voice information, the electric quantity consumed by the client due to the detection of the voice information when the client is not close to the equipment can be reduced, and the power consumption of the equipment is reduced.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.
Fig. 1 is a flowchart illustrating an implementation of a service processing method according to an embodiment of the present invention;
fig. 2 is a flowchart illustrating a specific implementation of S103 in a service processing method according to an embodiment of the present invention;
fig. 3 is a flowchart illustrating another specific implementation of S103 in a service processing method according to an embodiment of the present invention;
fig. 4 is a flowchart illustrating a specific implementation of S104 in a service processing method according to an embodiment of the present invention;
FIG. 5 is a schematic diagram of an apparatus provided by an embodiment of the present invention;
fig. 6 is a schematic diagram of an apparatus according to another embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
Referring to fig. 1, fig. 1 is a flowchart illustrating an implementation of a service processing method according to an embodiment of the present invention. The main execution body of the service processing method in this embodiment is a device. Devices include, but are not limited to, self-service terminals, robots, etc. The service processing method as shown in the figure can comprise:
s101: and emitting an infrared signal, and acquiring a received signal strength indicated value of the infrared signal reflected by the human body.
When the equipment is started, the infrared sensor arranged on the equipment is controlled to emit an infrared signal with a preset frequency according to a preset time interval, the infrared sensor is controlled to receive the reflected infrared signal, and the frequency of the received infrared signal is the same as that of the emitted infrared signal.
The infrared sensor may include an infrared human body sensor for sensing a human body and an infrared ranging sensor including an infrared emitter for emitting infrared rays and an infrared receiver, the emitted infrared signals being reflected when encountering an obstacle (e.g., a wall, a human body, or an object); the infrared receiver is used for receiving infrared signals, and the infrared distance measuring sensor is used for measuring the distance between obstacles, a human body and the equipment.
Because any object with temperature in nature can radiate infrared rays, and the wavelength of infrared rays (energy) radiated by a human body is mainly concentrated on about 10000 nanometers (nm), the infrared sensor can determine whether the received infrared signals come from the human body by comparing the wavelength of the received infrared signals with the wavelength of the infrared rays radiated by the human body, thereby detecting whether the human body is in the detection range of the infrared sensor.
The device can control the infrared distance measuring sensor to emit infrared signals and receive the infrared signals reflected by the human body when detecting the activity of a person through the infrared human body sensor, and acquire a Received Signal Strength Indication (RSSI) value of the infrared signals reflected by the human body when receiving the infrared signals of the preset frequency reflected by the human body.
Or the device stores energy wavelength information or spectrum information of infrared signals reflected by a human body in advance, based on the principle that the infrared signals are reflected when meeting obstacles, the infrared distance measuring sensor emits the infrared signals, and when receiving the infrared signals with the preset frequency reflected by the human body, the device judges that the obstacles exist around the device, and based on the energy wavelength information or spectrum information of the infrared signals reflected by the human body stored in advance, the infrared signals reflected by the human body are screened out from the currently received reflected infrared signals, and the RSSI of the infrared signals reflected by the human body is obtained.
It will be appreciated that the device may control the infrared ranging sensor to emit infrared signals of predetermined frequencies at different angles (in an angularly increasing or decreasing manner) within its range of viewing angle, wherein the time difference between the infrared signals emitted at different angles is very small, for example, on the order of microseconds.
S102: and determining a target distance value corresponding to the received signal strength indicating value of the infrared signal according to a preset corresponding relation between the received signal strength indicating value and the distance value.
Based on the distance measurement principle that infrared signals are reflected when encountering obstacles and the distances of the infrared signals are different from each other, the device presets and stores the preset corresponding relation between the RSSI of the reflected infrared signals and the distances.
When the device acquires the RSSI of the reflected infrared signal, the device acquires a target distance value matched with the currently acquired RSSU according to a preset corresponding relation between the RSSI and the distance.
When the device obtains the target distance value, comparing the target distance value with a preset distance threshold, and when the target distance value is smaller than the preset distance threshold, judging that the human body enters a preset range, and the user may operate the device, and executing S103; and when the target distance value is larger than or equal to the preset distance threshold value, judging that the human body does not enter the preset range, and returning to S101 without operating equipment by the user. The preset range may be a circle centered on the device and having a preset distance threshold as a radius.
S103: and if the target distance value is smaller than a preset distance threshold value, acquiring the height value of the human body.
When the device detects that the target distance value is smaller than the preset distance threshold value, the distance between the highest point of the human body and the supporting surface can be obtained, and therefore the height value of the human body is obtained. When the client is in a standing state, the obtained height value of the human body is the height value of the client; when the client is in a sitting state, the obtained height value of the human body is smaller than the height value of the client.
Furthermore, the device can accurately judge the motion trend of the human body through the target distance value, so that whether the height value of the human body is obtained or not is determined according to the motion trend of the human body, and power consumption consumed by obtaining the height value of the human body is reduced. Referring to fig. 2, fig. 2 is a flowchart illustrating an implementation of S103 in a service processing method according to an embodiment of the present invention, where S103 may include S1031 to S1032, which is as follows:
s1031: and determining the distance change trend between the current position and the human body according to the target distance values.
The device can compare the target distance values obtained at any two adjacent moments, and when the target distance value obtained at the first moment is smaller than the target distance value obtained at the second moment and the first moment is larger than the second moment, the device judges that the human body is far away from the device and the change trend of the distance between the current position of the device and the human body is an increasing trend; when the target distance value acquired at the first moment is larger than the target distance value acquired at the second moment and the first moment is larger than the second moment, judging that the human body is approaching the equipment and the change trend of the distance between the current position of the equipment and the human body is a decreasing trend; and when the target distance value acquired at the first moment is equal to the target distance value acquired at the second moment and the first moment is greater than the second moment, judging that the human body does not move.
When the device determines that the target distance value is smaller than the preset distance threshold and the distance variation trend is a decreasing trend, executing S1032; when it is confirmed that the target distance value is smaller than the preset distance threshold and the distance variation trend is an increasing trend, or when the target distance value is greater than or equal to the preset distance threshold, the process returns to S101.
S1032: and if the target distance value is smaller than the preset distance threshold value and the distance variation trend is a diminishing trend, acquiring the height value of the human body.
Further, in order to improve the accuracy of obtaining the height value of the human body, please refer to fig. 3 together, fig. 3 is another specific implementation flowchart of S103 in a service processing method according to an embodiment of the present invention, and the method for obtaining the height value of the human body in fig. 3 may include the following steps:
s1033: if the target distance value is smaller than a preset distance threshold value, acquiring a first distance value between an infrared sensor for emitting the infrared signal and the highest point of the human body, a second distance value between the infrared sensor and the lowest point of the human body, and a vertical distance value between the infrared sensor and the human body.
The device may control the infrared sensor (or the infrared distance measuring sensor) to emit the infrared signals of the predetermined frequency at different angles (in an angularly increasing or decreasing manner) within a viewing angle range in a vertical direction thereof when it is confirmed that the target distance value is smaller than the preset distance threshold value, wherein a time difference between the infrared signals emitted at the different angles is very small, for example, on the order of microseconds.
When the equipment receives the infrared signal with the preset frequency reflected by the human body, the corresponding RSSI is obtained, and the RSSI of the first reflected infrared signal with the preset frequency is screened out1The RSSI of the last reflected infrared signal of the predetermined frequency2And minimum RSSI3Respectively determining the RSSI according to the preset corresponding relation between the RSSI and the distance1And RSSI2Obtaining a first distance value between an infrared sensor for emitting infrared signals and the highest point of the human body and a second distance value between the infrared sensor and the lowest point of the human body according to the corresponding distance values; based on RSSI anddetermining RSSI by preset corresponding relation between distances3And if the corresponding distance value is obtained, obtaining a vertical distance value between the infrared sensor for transmitting the infrared signal and the human body.
And each screened signal intensity value corresponds to a distance value. The distance value corresponding to the minimum signal intensity value is a vertical distance value between the robot and the human body, the distance values corresponding to the other two screened signal intensity values are second distance values between the robot and the human body, which are respectively predicted according to the first distance value between the robot and the highest point of the human body, and the first distance value is smaller than the second distance value.
S1034: and determining the height value of the human body according to the first distance value, the second distance value and the vertical distance value.
The device substitutes the acquired first distance value, second distance value and vertical distance value into the following formula to calculate the height of the human body:
S104: determining a target microphone matched with the height value of the human body according to the information of the plurality of microphones; the information of the microphone comprises an installation height value or a height value of a suitable crowd.
The microphone can be an internal microphone or an external microphone, and the installation heights of the microphones are different. When the device calculates the height value of the human body, the device acquires information of a plurality of microphones (or other sound collecting devices of the device) arranged on the device from a database.
When the acquired information of the microphones includes an installation height value, the apparatus acquires a target microphone, of which the installation height value matches the acquired height value of the human body, from the plurality of microphones, according to the calculated height value of the human body and the internally stored installation height value of each microphone.
When the acquired information of the microphones includes the height values of the persons suitable for the microphones, the equipment determines the target microphone with the height value of the persons suitable for the microphones matched with the acquired height value of the persons according to the height value of the persons and the height value of the persons suitable for each microphone.
Alternatively, in this embodiment, in order to save power consumption of the device, the device may set four modes, i.e., a sleep mode, an observation mode, a preparation mode, and an operation mode.
Specifically, the device enters a sleep mode when it does not receive the reflected infrared signal within a preset time period. When the equipment is in the sleep mode, the infrared sensor of the equipment still transmits an infrared signal with preset frequency according to a preset time interval; when the reflected infrared signal is received, switching from the sleep mode to the observation mode, and when an object or a human body is detected to enter a preset distance range, switching from the observation mode to the preparation mode, wherein the preset distance range can be a circle which is determined by taking the equipment as a center and taking a preset distance threshold as a radius; when the device obtains the height value of the human body and determines a target microphone matched with the height value, the device is switched from a preparation mode to a working mode, and voice information is obtained through the target microphone. After switching from the observation mode to the preparation mode, if it is detected that the human body has moved out of a preset distance range or moved in a direction away from the apparatus, switching from the preparation mode to the observation mode is performed.
Furthermore, in order to facilitate the input of voice information by the client and improve the experience of the client, an external microphone can be arranged on the equipment, so that the height of the microphone can be flexibly adjusted according to the height of the client. Referring to fig. 4, fig. 4 is a flowchart illustrating an implementation of S104 in a service processing method according to an embodiment of the present invention, where in detail, S104 may include:
s1041: and acquiring the height value of the external target microphone.
The device may obtain a current height value of the external target microphone upon detecting that the installed height of the internal microphone does not match the height of the client. The number of external target microphones is at least one.
S1042: and adjusting the height of the external target microphone according to the height value of the human body and the height value of the external target microphone.
The device obtains a preset corresponding relation between the height value of the microphone and the height value of a suitable crowd and the obtained height value of the human body according to the obtained height value of the human body and the current height value of the external target microphone, determines a target height value corresponding to the target microphone (the target height value is smaller than the obtained height value of the human body, and the target height value is the height value corresponding to the target microphone when the target microphone is convenient for a current client to use), calculates a difference value between the target height value of the target microphone and the current height value, and adjusts the height of the target microphone according to the difference value. Wherein if the difference is negative, the height of the target microphone is decreased based on the current height value; if the difference is positive, the height of the target microphone is raised based on the current height value.
It will be appreciated that in another embodiment, the external target microphone may have at least two adjustable gears, each gear corresponding to a different height, and the device may have a height value stored therein for each adjustable gear, so that the target microphone may be adjusted to different heights by different gears.
Specifically, when the device acquires the height value of the human body, the height value corresponding to the currently located gear is determined according to the preset corresponding relation between the gear information and the height value, the target height value corresponding to the target microphone is determined according to the height value of the human body, the gear information corresponding to the target height value is determined, and the gear of the external microphone is adjusted to the gear of the gear information corresponding to the target height value according to the gear information corresponding to the target height value.
Further, when the external microphone is capable of performing telescopic activities, S104 may further include S1043 to S1044, where S1041 and S1043 are parallel steps that may be executed simultaneously, and S1042 and S1044 are parallel steps that may be executed simultaneously, specifically:
s1043: and acquiring a vertical distance value between the external target microphone and the human body.
The device can measure a first vertical distance value between the device and an external target microphone through an infrared distance measuring sensor arranged on the device and a second vertical distance value between the measuring device and the human body, and calculate a difference value between the second vertical distance value and the first vertical distance value to obtain a vertical distance value between the target microphone and the human body. Please refer to the above description for a method for measuring distance by an infrared distance measuring sensor, which is not described herein.
S1044: and determining a to-be-adjusted expansion value of the external microphone according to the vertical distance value between the external target microphone and the human body, and adjusting the position of the external target microphone according to the expansion value.
The expansion value to be adjusted includes a distance value that needs to be extended or retracted in the horizontal direction.
When the vertical distance between the external target microphone and the human body is greater than or equal to a preset distance threshold (for example, 20 cm or 30 cm, but not limited thereto), it is determined that the target microphone is too far away from the human body, and the target microphone needs to be extended. The preset distance threshold is a vertical distance between the body of the client and the microphone when the microphone is convenient for the client and is measured in advance. The apparatus calculates a difference between a preset distance threshold and a vertical distance value between the external target microphone and the human body, and extends a distance corresponding to the difference forward in a direction of a vertical line between the human body and the target microphone.
When the vertical distance value between the external target microphone and the human body is smaller than the preset distance threshold value, the fact that the target microphone is too close to the human body and needs to be retracted into the target microphone is judged, the device calculates the preset distance threshold value and the difference value between the vertical distance value between the external target microphone and the human body, and retracts backwards by the distance corresponding to the difference value along the direction (horizontal direction) of the vertical line between the human body and the target microphone, so that after the position of the external target microphone is adjusted, the vertical distance between the external target microphone and the human body is equal to or approximately equal to the preset distance threshold value. Approximately equal means that the difference between the two is within a preset error tolerance.
S105: and receiving voice information acquired by the target microphone, and determining a target service through the voice information.
When the target microphone is determined, the target microphone is started, the target microphone is controlled to collect voice messages sent by the client, the voice messages collected by the target microphone are received by the equipment, the voice messages comprise service information applied and transacted by the client, and the service information comprises service types or service names.
Further, the device may activate the target microphone upon determining that the vertical distance between the human body and the device is less than or equal to a set distance threshold.
Please refer to the above description for a method of determining the vertical distance between the human body and the robot, which is not described herein again. The set distance threshold may be 20 cm or 30 cm, and may also be set according to a distance between the human body and the device when the voice message of the client is collected, which is not limited herein.
After voice messages input by clients are collected through a target microphone, the equipment identifies business information applied for handling by the clients and contained in the obtained voice messages by adopting a language identification technology, determines target business requested to be handled by the clients based on business types or business names contained in the business information, and obtains a preset processing flow for handling the target business, so that the target business requested to be handled by the clients is handled according to the obtained preset processing flow.
The following description will take the service handled by the client as the voice number-taking service as an example.
The equipment adopts a voice recognition technology, obtains business information for applying for handling contained in voice information from the voice information, obtains a preset processing flow for handling the business and obtains the waiting number for applying for handling the business based on the business type or business name contained in the business information, and distributes and prints a number receipt based on the obtained preset processing flow and the waiting number for applying for handling the business. The number receipt includes the client's queuing number, the number of people to wait, and the business information to apply for transaction.
Further, when recognizing the business information for applying transaction contained in the voice message, the robot may display the business type or business name contained in the business information, and when acquiring the confirmed voice message of the user, acquire the preset processing flow for applying the business and the waiting number for applying the transaction based on the business type or business name contained in the business information, acquire the preset processing flow for applying the business and the waiting number for applying the transaction, and allocate and print a number entry based on the acquired preset processing flow and the waiting number for applying the transaction.
According to the embodiment of the invention, when the human body is detected to be close to the equipment, the height value of the human body is acquired, the target microphone matched with the height value of the current client is selected from the multiple microphones according to the installation height values of the multiple built-in microphones or the height values of suitable people, and the voice information input by the client is collected through the target microphone, so that the business requested to be transacted by the client can be transacted based on the acquired voice information. Because the installation height of the target microphone or the height value of the applicable crowd is matched with the height value of the client, the device collects the voice information of the client through the target microphone matched with the height value of the client, the client does not need to stand at the tiptoe or bend over to aim at the microphone to input the voice information, the client who is inconvenient to stand does not need to request other people to help, and the client can smoothly input the voice information to the target microphone to handle related services by self, so that the efficiency and the convenience for handling the self-service services based on the voice information are improved. Because the equipment only starts the target microphone when detecting that the human body is close to the equipment and determining the target microphone matched with the obtained height value of the human body, and collects the voice information sent by the client through the target microphone instead of starting the microphone all the time to detect the voice information, the electric quantity consumed by the client due to the detection of the voice information when the client is not close to the equipment can be reduced, and the power consumption of the equipment is reduced.
It should be understood that, the sequence numbers of the steps in the foregoing embodiments do not imply an execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiments of the present invention.
Referring to fig. 5, fig. 5 is a schematic diagram of an apparatus according to an embodiment of the present invention. The device comprises units for performing the steps in the embodiments corresponding to fig. 1-4. Please refer to the related description of the embodiments corresponding to fig. 1 to 4. For convenience of explanation, only the portions related to the present embodiment are shown. Referring to fig. 5, the apparatus 5 includes:
a received signal strength indication value acquisition unit 510 for transmitting an infrared signal; acquiring a received signal strength indicated value of an infrared signal reflected by a human body;
a target distance value determining unit 520, configured to determine a target distance value corresponding to a received signal strength indicating value of the infrared signal according to a preset corresponding relationship between the received signal strength indicating value and the distance value;
a human height value obtaining unit 530, configured to obtain a height value of the human body if the target distance value is smaller than a preset distance threshold;
a target microphone determining unit 540, configured to determine a target microphone matching the height value of the human body according to information of the plurality of microphones; the information of the microphone comprises an installation height value or a height value of a suitable crowd;
and a control unit 550, configured to receive the voice information collected by the target microphone, and determine a target service according to the voice information.
Further, the human height value obtaining unit 530 is specifically configured to:
if the target distance value is smaller than a preset distance threshold value, acquiring a first distance value between an infrared sensor for emitting the infrared signal and the highest point of the human body, a second distance value between the infrared sensor and the lowest point of the human body, and a vertical distance value between the infrared sensor and the human body;
and determining the height value of the human body according to the first distance value, the second distance value and the vertical distance value.
Further, the human height value obtaining unit 530 is specifically configured to:
determining the distance change trend between the current position and the human body according to the target distance values;
and if the target distance value is smaller than the preset distance threshold value and the distance variation trend is a diminishing trend, acquiring the height value of the human body.
Further, the target microphone determining unit 540 is specifically configured to:
acquiring a height value of an external target microphone;
and adjusting the height of the external target microphone according to the height value of the human body and the height value of the external target microphone.
Further, the target microphone determining unit 540 is further configured to:
acquiring a vertical distance value between the external target microphone and the human body;
and determining a to-be-adjusted expansion value of the external target microphone according to the vertical distance value between the external target microphone and the human body, and adjusting the position of the external target microphone according to the expansion value.
Fig. 6 is a schematic diagram of an apparatus according to another embodiment of the present invention. As shown in fig. 6, the apparatus 6 of this embodiment includes: a processor 60, a memory 61 and a computer program 62 stored in said memory 61 and executable on said processor 60. The processor 60, when executing the computer program 62, implements the steps in the service processing method embodiments of the above-described respective devices, for example, S101 to S105 shown in fig. 1. Alternatively, the processor 60, when executing the computer program 62, implements the functions of the units in the above-described device embodiments, such as the functions of the units 510 to 550 shown in fig. 5.
Illustratively, the computer program 62 may be divided into one or more units, which are stored in the memory 61 and executed by the processor 60 to accomplish the present invention. The one or more units may be a series of computer program instruction segments capable of performing specific functions, which are used to describe the execution of the computer program 62 in the device 6. For example, the computer program 62 may be divided into a received signal strength indication value acquisition unit, a target distance value determination unit, a body height value acquisition unit, a target microphone determination unit, and a control unit, each of which functions as described above.
The apparatus may include, but is not limited to, a processor 60, a memory 61. Those skilled in the art will appreciate that fig. 6 is merely an example of a device 6 and does not constitute a limitation of the device 6 and may include more or fewer components than shown, or some components in combination, or different components, e.g., the device may also include input output devices, network access devices, buses, etc.
The Processor 60 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic, discrete hardware components, etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The memory 61 may be an internal storage unit of the device 6, such as a hard disk or a memory of the device 6. The memory 61 may also be an external storage device of the device 6, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like, provided on the device 6. Further, the memory 61 may also comprise both an internal storage unit of the device 6 and an external storage device. The memory 61 is used for storing the computer program and other programs and data required by the device. The memory 61 may also be used to temporarily store data that has been output or is to be output.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present invention, and are intended to be included within the scope of the present invention.
Claims (6)
1. A service processing method is applied to equipment and is characterized by comprising the following steps:
emitting an infrared signal, and acquiring a received signal strength indicated value of the infrared signal reflected by the human body;
determining a target distance value corresponding to the received signal strength indicating value of the infrared signal according to a preset corresponding relation between the received signal strength indicating value and the distance value;
if the target distance value is smaller than a preset distance threshold value, acquiring a height value of the human body;
determining a target microphone matched with the height value of the human body according to the information of the plurality of microphones; the information of the microphone comprises an installation height value or a height value of a suitable crowd; when the acquired information of the microphones comprises an installation height value, acquiring a target microphone with the installation height value matched with the acquired height value of the human body from the microphones according to the calculated height value of the human body and the installation height value of each microphone; when the acquired information of the microphones comprises height values of suitable people, determining a target microphone with the height value of the suitable people matched with the acquired height value of the human body according to the height value of the human body and the height value of the suitable people of each microphone;
receiving voice information collected by the target microphone, and determining a target service through the voice information;
if the target distance value is smaller than a preset distance threshold, acquiring a height value of the human body, including:
if the target distance value is smaller than a preset distance threshold value, acquiring a first distance value between an infrared sensor for emitting the infrared signal and the highest point of the human body, a second distance value between the infrared sensor and the lowest point of the human body, and a vertical distance value between the infrared sensor and the human body;
determining a height value of the human body according to the first distance value, the second distance value and the vertical distance value;
the determining a target microphone matched with the height value of the human body according to the information of the plurality of microphones comprises the following steps:
acquiring a height value of an external target microphone;
adjusting the height of the external target microphone according to the height value of the human body and the height value of the external target microphone;
the device is provided with a sleep mode, an observation mode, a preparation mode and a working mode, and specifically comprises the following steps: the method comprises the steps that when the device does not receive reflected infrared signals within a preset time period, the device enters a sleep mode, and when the device is in the sleep mode, an infrared sensor of the device still emits infrared signals with preset frequency according to a preset time interval; when the reflected infrared signals are received, switching from a sleep mode to an observation mode, and when the fact that a human body enters a preset distance range is detected, switching from the observation mode to a preparation mode, wherein the preset distance range takes the equipment as a center and takes a preset distance threshold value as a circle with a radius determined; the device switches from a preparation mode to a working mode when acquiring a height value of a human body and determining a target microphone matched with the height value, acquires voice information through the target microphone, and switches from the preparation mode to an observation mode when detecting that the human body moves out of a preset distance range or moves away from the device after switching from the observation mode to the preparation mode.
2. The service processing method according to claim 1, wherein if the target distance value is smaller than a preset distance threshold, acquiring the height value of the human body comprises:
determining the distance change trend between the current position and the human body according to the target distance values;
and if the target distance value is smaller than the preset distance threshold value and the distance variation trend is a diminishing trend, acquiring the height value of the human body.
3. The traffic processing method according to claim 1, wherein the determining a target microphone matching the height value of the human body based on information of a plurality of microphones further comprises:
acquiring a vertical distance value between the external target microphone and the human body;
determining a to-be-adjusted expansion value of the external target microphone according to a vertical distance value between the external target microphone and the human body, and adjusting the position of the external target microphone according to the expansion value; the stretch value includes a distance value that needs to be extended or retracted in the horizontal direction.
4. A transaction device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, the processor implementing the following steps when executing the computer program:
emitting an infrared signal, and acquiring a received signal strength indicated value of the infrared signal reflected by the human body;
determining a target distance value corresponding to the received signal strength indicating value of the infrared signal according to a preset corresponding relation between the received signal strength indicating value and the distance value;
if the target distance value is smaller than a preset distance threshold value, acquiring a height value of the human body;
determining a target microphone matched with the height value of the human body according to the information of the plurality of microphones; the information of the microphone comprises an installation height value or a height value of a suitable crowd; when the acquired information of the microphones comprises an installation height value, acquiring a target microphone with the installation height value matched with the acquired height value of the human body from the microphones according to the calculated height value of the human body and the installation height value of each microphone; when the acquired information of the microphones comprises height values of suitable people, determining a target microphone with the height value of the suitable people matched with the acquired height value of the human body according to the height value of the human body and the height value of the suitable people of each microphone;
receiving voice information collected by the target microphone, and determining a target service through the voice information;
if the target distance value is smaller than a preset distance threshold, acquiring a height value of the human body, including:
if the target distance value is smaller than a preset distance threshold value, acquiring a first distance value between an infrared sensor for emitting the infrared signal and the highest point of the human body, a second distance value between the infrared sensor and the lowest point of the human body, and a vertical distance value between the infrared sensor and the human body;
determining a height value of the human body according to the first distance value, the second distance value and the vertical distance value;
the determining a target microphone matched with the height value of the human body according to the information of the plurality of microphones comprises the following steps:
acquiring a height value of an external target microphone;
adjusting the height of the external target microphone according to the height value of the human body and the height value of the external target microphone;
the device is provided with a sleep mode, an observation mode, a preparation mode and a working mode, and specifically comprises the following steps: the method comprises the steps that when the device does not receive reflected infrared signals within a preset time period, the device enters a sleep mode, and when the device is in the sleep mode, an infrared sensor of the device still emits infrared signals with preset frequency according to a preset time interval; when the reflected infrared signals are received, switching from a sleep mode to an observation mode, and when the fact that a human body enters a preset distance range is detected, switching from the observation mode to a preparation mode, wherein the preset distance range takes the equipment as a center and takes a preset distance threshold value as a circle with a radius determined; the device switches from a preparation mode to a working mode when acquiring a height value of a human body and determining a target microphone matched with the height value, acquires voice information through the target microphone, and switches from the preparation mode to an observation mode when detecting that the human body moves out of a preset distance range or moves away from the device after switching from the observation mode to the preparation mode.
5. The apparatus according to claim 4, wherein the obtaining the height value of the human body if the target distance value is smaller than a preset distance threshold comprises:
determining the distance change trend between the current position and the human body according to the target distance values;
and if the target distance value is smaller than the preset distance threshold value and the distance variation trend is a diminishing trend, acquiring the height value of the human body.
6. A computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 3.
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| CN201810788580.3A CN109118636B (en) | 2018-07-18 | 2018-07-18 | Service processing method and device |
| PCT/CN2018/105547 WO2020015113A1 (en) | 2018-07-18 | 2018-09-13 | Service processing method and apparatus |
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| CN201810788580.3A CN109118636B (en) | 2018-07-18 | 2018-07-18 | Service processing method and device |
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| CN109816343A (en) * | 2019-01-04 | 2019-05-28 | 平安科技（深圳）有限公司 | A kind of service shunting method and device |
| CN113405505B (en) * | 2020-03-16 | 2022-09-16 | 同方威视技术股份有限公司 | Method and device for determining distance and height based on multiple sensors |
| WO2023225783A1 (en) * | 2022-05-23 | 2023-11-30 | 广东逸动科技有限公司 | Data processing method, data processing apparatus, electronic device, and readable storage medium |
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| CN109118636A (en) | 2019-01-01 |
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