CN109086384A - Water affairs management method and system based on user's portrait - Google Patents
Water affairs management method and system based on user's portrait Download PDFInfo
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Abstract
The present invention discloses a kind of water affairs management method and system based on user's portrait, this method includes obtaining user's portrait information, extract to user's portrait information the data of portrait retrieval information, and data processing is carried out to portrait retrieval information, full-text search information is generated according to the portrait retrieval information after data processing, and full-text search information is stored, locating query particular user portrait is carried out to full-text search information by full-text search engine.The system includes that portrait obtains module, data extraction module, retrieval information generating module, enquiry module, for realizing above-mentioned water affairs management method.Water affairs management method provided by the invention not only can be improved customer service and with the communication efficiency between water user but also can promote water utilities corporate client's service quality.
Description
[technical field]
The present invention relates to big data processing technology fields, specifically, being related to a kind of water affairs management side based on user's portrait
Method and system applied to this method.
[background technique]
In water utilities company, artificial customer service is one and the channel that is directly contacted with water user, the Service Quality of customer service
Amount and efficiency are vital, and improve service quality has an important premise to be exactly artificial customer service and use water user with efficiency
Between efficient communication.
When artificial customer service is connected to the incoming call with water user, it can be realized that unimportant with the essential information of water user
Sensitive information, and must be registered in water utilities Corporation system database with the incoming number of water user.
However, many user of incoming call numbers are not registered in the case where practical, user is needed to provide information,
And sometimes user provide information it is more scattered, not comprehensively, artificial customer service can not fast accurate navigate to the number of users in system
According to.
[summary of the invention]
The main object of the present invention be to provide it is a kind of customer service not only can be improved and with the communication efficiency between water user and
And the water affairs management method based on user's portrait of water utilities corporate client's service quality can be promoted.
It is a further object of the present invention to provide one kind customer service not only can be improved and with the communication efficiency between water user and
And the water affairs management system based on user's portrait of water utilities corporate client's service quality can be promoted.
In order to realize above-mentioned main purpose, the water affairs management method provided by the invention based on user's portrait includes obtaining
User's portrait information；Extract to user's portrait information the data of portrait retrieval information, and information is retrieved to portrait and is counted
According to processing；Full-text search information is generated according to the portrait retrieval information after data processing, and full-text search information is stored；
Locating query particular user portrait is carried out to full-text search information by full-text search engine；Wherein, user's portrait information is obtained
It is obtained by following steps: obtaining the panoramic view data for using water user；Cluster Classification is carried out to panoramic view data, and establishes label
Library；According to panoramic view data and tag library to carrying out the description of various dimensions with water user, and establish thematic library；According to tag library and
Thematic library forms user's portrait information.
Further embodiment is to be known by the preset configuration information in the configuration file of ETL tool to user's portrait information
The basic data information that need to be used Chu not be retrieved, and portrait retrieval information is generated according to basic data information, and examine to portrait
Rope information carries out data extraction, conversion and load.
Further embodiment is, by full-text search engine to cleaned portrait retrieval information creating index, and
And generate full-text search information.
Further embodiment is that panoramic view data includes extracting files on each of customers, water meter archives, meter reading data, intellectual water meter number
According to, charge data, apply to install system, service work order data, hot line data, notice of cutting off the water, knowledge base, water quality data, water pressure data,
The data such as booster information, secondary water-supply information, engineering construction information and the public feelings information that is crawled by crawler.
Further embodiment is that tag library includes basic label, safety label, the label, cooperation label, public sentiment of breaking rules and regulations of breaking a contract
Label and risk label.
Further embodiment is label relevant to target to be chosen from tag library according to scheduled target, to target phase
The label of pass is intersected, is nested, is associated with, regenerates processing, with the description to target dimension is carried out with water user.
It can be seen that the water affairs management method provided by the invention based on user's portrait is to the original panoramic number with water user
After being merged and being cleaned, analysis formation water user tag is carried out to the data after fusion and cleaning；According to water user
Label carries out portrait formation water user portrait to water user；The use of information global search technology provided according to user is quick
The user's portrait for accurately navigating to user, can be improved Customer Service people and with the communication efficiency between water user, significantly
Improve working efficiency.
In order to realize above-mentioned another object, the present invention also provides a kind of water affairs management system based on user's portrait, packets
It includes portrait and obtains module, for obtaining user's portrait information；Data extraction module, for carrying out extraction picture to user's portrait information
Data processing is carried out as the data of retrieval information, and to portrait retrieval information；Information generating module is retrieved, at according to data
Portrait retrieval information after reason generates full-text search information, and stores to full-text search information；Enquiry module, for passing through
Full-text search engine carries out locating query particular user portrait to full-text search information；Wherein, it includes: data that portrait, which obtains module,
Module is obtained, for the acquisition panoramic view data of water user；Label library module, for carrying out Cluster Classification to panoramic view data, and
And establish tag library；Thematic library module, for the description according to panoramic view data and tag library to various dimensions are carried out with water user, and
And establish thematic library；Portrait forms module, is used for information of drawing a portrait according to tag library and thematic library formation user.
Further embodiment is to be known by the preset configuration information in the configuration file of ETL tool to user's portrait information
The basic data information that need to be used Chu not be retrieved, and portrait retrieval information is generated according to basic data information, and examine to portrait
Rope information carries out data extraction, conversion and load.
Further embodiment is, by full-text search engine to cleaned portrait retrieval information creating index, and
And generate full-text search information.
Further embodiment is label relevant to target to be chosen from tag library according to scheduled target, to target phase
The label of pass is intersected, is nested, is associated with, regenerates processing, with the description to target dimension is carried out with water user.
It can be seen that the water affairs management system provided by the invention based on user's portrait is to the original panoramic number with water user
After being merged and being cleaned, analysis formation water user tag is carried out to the data after fusion and cleaning；According to water user
Label carries out portrait formation water user portrait to water user；The use of information global search technology provided according to user is quick
The user's portrait for accurately navigating to user, can be improved Customer Service people and with the communication efficiency between water user, significantly
Improve working efficiency.
[Detailed description of the invention]
Fig. 1 is that the present invention is based on the flow diagrams of the water affairs management embodiment of the method for user's portrait.
Fig. 2 is information of drawing a portrait the present invention is based on the formation user realized in the water affairs management embodiment of the method for user's portrait
User draw a portrait acquisition methods flow diagram.
Fig. 3 is that the present invention is based on the functional block diagrams of the water affairs management system embodiment of user's portrait.
Fig. 4 is that the present invention is based on the functional block diagrams that portrait in the water affairs management system embodiment of user's portrait obtains module.
[specific embodiment]
In order to which the objects, technical solutions and advantages of invention are more clearly understood, with reference to the accompanying drawings and embodiments, to this
Invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, not
It limits the use of in the present invention.
Water affairs management embodiment of the method based on user's portrait:
Referring to Fig. 1, the water affairs management method of the present embodiment is when carrying out locating query to user's portrait, firstly, executing step
Rapid S1, obtains user's portrait information and then executes step S2, carries out the number that extraction portrait retrieves information to user's portrait information
According to then, execution step S3 carries out data processing to portrait retrieval information.Wherein it is possible to pass through ETL tool (Extract-
Transform-Load preset configuration information in configuration file) draws a portrait the base that information identifies that retrieval need to use to user
Plinth data information, and according to basic data information generate portrait retrieval information, and to portrait retrieval information carry out data extraction,
Conversion and load.So ETL tool can be used to describe to convert data by extraction, interaction from source terminal, be loaded onto purpose
The process at end, data pick-up efficient stable.
Then, step S4 is executed, full-text search information is generated according to portrait retrieval information, wherein after data processing
Portrait retrieval information generate full-text search information, can by full-text search engine to data treated portrait retrieval information
Creation index, and generate full-text search information.
Then, step S5 is executed, full-text search information is stored, it specifically, can be by memory and hard disk to arrange
Formula storing data structure stores full-text search information, wherein hard disk preferentially chooses solid state hard disk, and the speed of reading and writing data can be improved
Degree.
Then, step S6 is executed, locating query particular user picture is carried out to full-text search information by full-text search engine
Picture, wherein full-text search engine is quickly to find user with natural language processing technique by the way that user draws a portrait to create to index
Portrait.
So in above-mentioned steps S4, step S5 and step S6 information can be retrieved to portrait by full-text search engine
Creation index, and the particular user portrait for needing to find quickly is navigated to according to fuzzy message, in the present embodiment, the present invention adopts
With ElasticSearch server come positioning searching particular user portrait, ElasticSearch is one and is drawn based on full-text search
The search server of (Lucene) is held up, each field can be indexed, allow to by distributed real-time files storage
It is searched.
In above-mentioned steps S1, obtaining user's portrait information can be realized by user's portrait acquisition methods, specifically,
Referring to fig. 2, firstly, executing step S11, the panoramic view data for using water user is obtained, wherein panoramic view data includes extracting user's shelves
Case, meter reading data, intellectual water meter data, charge data, applies to install system, service work order data, hot line data, stops water meter archives
Water notice, knowledge base, water quality data, water pressure data, booster information, secondary water-supply information, engineering construction information and by climbing
The data such as the public feelings information that worm crawls.
Then, step S12 is executed, Cluster Classification is carried out to panoramic view data, and establish tag library.Specifically, will own
Matched with the panoramic view data of water user with label existing in tag library, then, by useful water user panoramic view data
In the data of label that are not matched to clustered to obtain different labels, to construct tag library, avoid the weight of same label
Repetitive generation.Wherein, tag library includes basic label, safety label, break a contract label, cooperation label, public sentiment label and risk violating the regulations
Label.
Then, step S13 is executed, to carrying out the description of various dimensions with water user, and establishes thematic library, wherein according to
Scheduled target chooses label relevant to target from tag library, the relevant label of target is intersected, is nested, is associated with,
Processing is regenerated, with the description to target dimension is carried out with water user, forms thematic library.
Specifically, firstly, by being matched with the panoramic view data of water user with the label in tag library, to be selected with water user
Select corresponding label；Then, label relevant to target is searched from the label being matched to according to scheduled target, to target phase
The label of pass is intersected, is nested, is associated with, regenerates processing, with the description to target dimension is carried out with water user.Wherein,
The cross processing of label refers to that by multiple Label Mergings be the label with multiple attributes；The Embedded process of label refer to for
Multiple labels of subordinate relation are arranged and are bound according to its degree of refinement, to adapt to the requirement of different portrait precision；Mark
The association process of label, which refers to, binds the label for belonging to same user or same application；The processing that regenerates of label refers to and is working as
When the preceding label being matched to can not solve the particular problem in industry, the data in data source or label generation side are adjusted
Method regenerates label.
In addition, during to user's portrait is carried out with water user, when being carried out in tag library without corresponding label
Timing can choose what starting crawlers did not included into the former panoramic view data of source address acquisition of the panoramic view data with water user
Information makes the information fetched pass through the analysis of machine learning model algorithm, can be matched with the label in tag library.
Then, step S14 is executed, user's portrait information is formed according to tag library and thematic library, wherein pass through user's water
Unique field associated steps 12 and step 13 at family number are formed by tag library and thematic library, and each water user number correspondence is a series of
Label and special topic, to form user's portrait.
So the water affairs management method provided by the invention based on user's portrait to the original panoramic data of water user into
After row fusion and cleaning, analysis formation water user tag is carried out to the data after fusion and cleaning；According to water user tag
Portrait formation water user portrait is carried out to water user；Quick and precisely according to the use of information global search technology of user's offer
The user's portrait for navigating to user, Customer Service people can be improved and with the communication efficiency between water user, greatly promote
Working efficiency.
Water affairs management system embodiment based on user's portrait:
As seen from Figure 3, Fig. 3 is that the present invention is based on the functional block diagrams of the water affairs management system embodiment of user's portrait.This is
System includes that portrait obtains module 10, data extraction module 20, retrieval information generating module 30, enquiry module 40.
Portrait obtains module 10 for obtaining user's portrait information.
Data extraction module 20 is used to extract to user's portrait information the data of portrait retrieval information, and to portrait inspection
Rope information carries out data processing.
Information generating module 30 is retrieved to be used to generate full-text search information according to the portrait retrieval information after data processing, and
Full-text search information is stored.
Enquiry module 40 is used to carry out locating query particular user portrait to full-text search information by full-text search engine.
Wherein, as shown in figure 4, Fig. 4 is that the present invention is based on draw a portrait to obtain in the water affairs management system embodiment of user's portrait
The functional block diagram of module.Portrait obtains module and includes data acquisition module 11, label library module 12, thematic library module 13 and draw
As forming module 14.Data acquisition module 11 is for the acquisition panoramic view data of water user；Label library module 12 is used for panorama
Data carry out Cluster Classification, and establish tag library；Thematic library module 13 according to panoramic view data and tag library for using with water
Family carries out the description of various dimensions, and establishes thematic library；Portrait forms module 14 for being formed and being used according to tag library and thematic library
Family portrait information.
So the water affairs management system provided by the invention based on user's portrait to the original panoramic data of water user into
After row fusion and cleaning, analysis formation water user tag is carried out to the data after fusion and cleaning；According to water user tag
Portrait formation water user portrait is carried out to water user；Quick and precisely according to the use of information global search technology of user's offer
The user's portrait for navigating to user, Customer Service people can be improved and with the communication efficiency between water user, greatly promote
Working efficiency.
It should be noted that the above is only a preferred embodiment of the present invention, but the design concept invented is not limited thereto,
All insubstantial modifications made using this design to the present invention, are also fallen within the scope of protection of the present invention.
Claims (10)
1. the water affairs management method based on user's portrait characterized by comprising
Obtain user's portrait information；
Extract to the user portrait information data of portrait retrieval information, and to portrait retrieval information progress data
Processing；
Full-text search information is generated according to the portrait retrieval information after the data processing, and the full-text search information is carried out
Storage；
Locating query particular user portrait is carried out to the full-text search information by full-text search engine；
Wherein, the acquisition user portrait information passes through following steps and obtains:
Obtain the panoramic view data for using water user；
Cluster Classification is carried out to the panoramic view data, and establishes tag library；
According to the panoramic view data and the tag library to carrying out the description of various dimensions with water user, and establish thematic library；
User's portrait information is formed according to the tag library and the thematic library.
2. the water affairs management method according to claim 1 based on user's portrait, which is characterized in that described to the user
Portrait information extract the data of portrait retrieval information, and carries out data processing to portrait retrieval information, comprising:
What retrieval need to use is identified to user portrait information by the preset configuration information in the configuration file of ETL tool
Basic data information, and the portrait is generated according to the basic data information and retrieves information, and the portrait is retrieved and is believed
Breath carries out data extraction, conversion and load.
3. the water affairs management method according to claim 1 based on user's portrait, which is characterized in that described according to described clear
Washing treated, portrait retrieval information generates full-text search information, comprising:
Information creating index is retrieved to the cleaned portrait by the full-text search engine, and is generated described complete
Text retrieval information.
4. the water affairs management method according to any one of claims 1 to 3 based on user's portrait, which is characterized in that described
Obtain the panoramic view data for using water user, comprising:
The panoramic view data includes extracting files on each of customers, water meter archives, meter reading data, intellectual water meter data, charge data, applying to install
System, service work order data, hot line data, notice of cutting off the water, knowledge base, water quality data, water pressure data, booster information, secondary confession
The data such as water information, engineering construction information and the public feelings information that is crawled by crawler.
5. the water affairs management method according to any one of claims 1 to 3 based on user's portrait, which is characterized in that described
And establish tag library, comprising:
The tag library includes basic label, safety label, break a contract label, cooperation label, public sentiment label and risk label violating the regulations.
6. the water affairs management method according to any one of claims 1 to 3 based on user's portrait, which is characterized in that described
Description according to the panoramic view data and the tag library to various dimensions are carried out with water user, comprising:
Label relevant to target is chosen from the tag library according to scheduled target, and the relevant label of target is handed over
Fork, is associated with, regenerates processing nesting, with the description to target dimension is carried out with water user.
7. the water affairs management system based on user's portrait characterized by comprising
Portrait obtains module, for obtaining user's portrait information；
Data extraction module, for extract to the user portrait information data of portrait retrieval information, and to the picture
As retrieval information carries out data processing；
Information generating module is retrieved, for generating full-text search information according to the portrait retrieval information after the data processing, and
The full-text search information is stored；
Enquiry module, for carrying out locating query particular user portrait to the full-text search information by full-text search engine；
Wherein, the portrait acquisition module includes:
Data acquisition module, for the acquisition panoramic view data of water user；
Label library module for carrying out Cluster Classification to the panoramic view data, and establishes tag library；
Thematic library module, for the description according to the panoramic view data and the tag library to various dimensions are carried out with water user, and
And establish thematic library；
Portrait forms module, for forming user's portrait information according to the tag library and the thematic library.
8. the water affairs management system according to claim 7 based on user's portrait, which is characterized in that the data pick-up mould
Block extract to the user portrait information data of portrait retrieval information, and retrieves at information progress data to the portrait
Reason, comprising:
What retrieval need to use is identified to user portrait information by the preset configuration information in the configuration file of ETL tool
Basic data information, and the portrait is generated according to the basic data information and retrieves information, and the portrait is retrieved and is believed
Breath carries out data extraction, conversion and load.
9. the water affairs management system according to claim 7 based on user's portrait, which is characterized in that the retrieval information is raw
Full-text search information is generated according to the cleaned portrait retrieval information at module, comprising:
Information creating index is retrieved to the cleaned portrait by the full-text search engine, and is generated described complete
Text retrieval information.
10. the water affairs management system according to any one of claims 7 to 9 based on user's portrait, which is characterized in that described
Description of the thematic library module according to the panoramic view data and the tag library to various dimensions are carried out with water user, comprising:
Label relevant to target is chosen from the tag library according to scheduled target, and the relevant label of target is handed over
Fork, is associated with, regenerates processing nesting, with the description to target dimension is carried out with water user.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810832901.5A CN109086384A (en) | 2018-07-26 | 2018-07-26 | Water affairs management method and system based on user's portrait |
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| CN201810832901.5A CN109086384A (en) | 2018-07-26 | 2018-07-26 | Water affairs management method and system based on user's portrait |
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Application publication date: 20181225 |