CN108830484A - Service behavior processing method and processing device, storage medium and electronic equipment - Google Patents
Service behavior processing method and processing device, storage medium and electronic equipment Download PDFInfo
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- 238000012545 processing Methods 0.000 title claims abstract description 37
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- 230000003542 behavioural effect Effects 0.000 claims abstract description 110
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Abstract
The invention discloses a kind of service behavior processing method and processing device, storage medium and electronic equipments, are related to field of computer technology.The service behavior processing method includes：The current behavioral activity information of attendant is obtained from the one or more infrared perception sensors being arranged in service scenarios；Behavioral activity information is compared with standards service regulation；If behavioral activity information exceeds standards service regulation, service is sent to attendant and corrects information.The disclosure can reduce the cost manually trained and avoid as subjective factor and caused by the nonstandard problem of service.
Description
Technical field
This disclosure relates to field of computer technology, at a kind of service behavior processing method, service behavior
Manage device, storage medium and electronic equipment.
Background technique
With the development of society, household cleaning industry is gradually risen.Whether household cleaning industry can preferably be sent out
Exhibition depends on the service quality of attendant.However, the service level of attendant is irregular at this stage, how to service people
Member gives training and evaluates the service scenario of attendant, this has become urgently problem to be resolved.
Currently, the training and evaluation procedure of attendant are required to artificially participate in, for example, it is desired to when trainer spends one section
Between special professional training is carried out to attendant, and the evaluation of attendant is typically derived from the feedback of client, cost of labor
It is higher, and often with subjective factor.
It should be noted that information is only used for reinforcing the reason to the background of the disclosure disclosed in above-mentioned background technology part
Solution, therefore may include the information not constituted to the prior art known to persons of ordinary skill in the art.
Summary of the invention
The disclosure be designed to provide a kind of service behavior processing method, service behavior processing unit, storage medium and
Electronic equipment, and then training and evaluation procedure due to attendant is overcome to need artificial participate in and make at least to a certain extent
The problem of at artificial higher cost and often with subjective factor.
According to one aspect of the disclosure, a kind of service behavior processing method is provided, including：From being arranged in service scenarios
One or more infrared perception sensors obtain the current behavioral activity information of attendant；By behavioral activity information and standard
Service procedure is compared；If behavioral activity information exceeds standards service regulation, service is sent to attendant and corrects letter
Breath.
Optionally, service behavior processing method further includes：Behavioral activity information is sent to customer service backstage, so as to behavior
Action message analyze and/or evaluate attendant.
Optionally, service behavior processing method further includes：Attendant's entering signal based on RFID identification technology is responded,
It is sent to one or more infrared perception sensors and enables signal；And attendant of the response based on RFID identification technology leaves
Signal sends shutdown signal to one or more infrared perception sensors.
Optionally, service behavior processing method further includes：Respond attendant send service open signal, to one or
Multiple infrared perception sensors, which are sent, enables signal；And signal is completed in the service that response attendant sends, to one or more
A infrared perception sensor sends shutdown signal.
Optionally, behavioral activity information includes behavioral activity order information, behavioral activity duration information, attendant position
One of trace information is a variety of.
Optionally, if behavioral activity information exceeds standards service regulation, service is sent to attendant and corrects information
Including：Judge whether behavioral activity order information, behavioral activity duration information and/or attendant's position locus information exceed mark
Quasi- service procedure；If it was exceeded, sending service to attendant corrects information.
According to one aspect of the disclosure, a kind of service behavior processing unit is provided, including：Behavioural information obtains module,
For obtaining the current behavioral activity information of attendant；Behavioural information comparison module is used for behavioral activity information and standard
Service procedure is compared；Information sending module is corrected, if exceeding standards service regulation for behavioral activity information, to clothes
Business personnel send service and correct information.
Optionally, service behavior processing unit further includes：Behavioural information sending module, for sending behavioral activity information
To customer service backstage, analyze and/or evaluate attendant to behavioral activity information.
Optionally, service behavior processing unit further includes：First enables signal transmitting module, is known for responding based on RFID
Attendant's entering signal of other technology sends to one or more infrared perception sensors and enables signal；And first close
Signal transmitting module leaves signal for responding the attendant based on RFID identification technology, to one or more infrared perceptions
Sensor sends shutdown signal.
Optionally, service behavior processing unit further includes：Second enables signal transmitting module, for responding attendant's hair
The service open signal sent sends to one or more infrared perception sensors and enables signal；And second shutdown signal send
Module, the service for responding attendant's transmission complete signal, send to one or more infrared perception sensors and close letter
Number.
Optionally, behavioral activity information includes behavioral activity order information, behavioral activity duration information, attendant position
One of trace information is a variety of.
Optionally, correcting information sending module includes：Behavioural information judging unit, for judging that behavioral activity sequence is believed
Whether breath, behavioral activity duration information and/or attendant's position locus information exceed standards service regulation；Information is corrected to send
Unit, for judging that behavioral activity order information, behavioral activity duration information and/or attendant's position locus information are super
Out when standard service procedure, service is sent to attendant and corrects information.
According to one aspect of the disclosure, a kind of storage medium is provided, computer program, computer program are stored thereon with
Service behavior processing method described in above-mentioned any one is realized when being executed by processor.
According to one aspect of the disclosure, a kind of electronic equipment is provided, including：Processor；And memory, for storing
The executable instruction of processor；Wherein, processor is configured to execute above-mentioned any one via the executable instruction is executed
The service behavior processing method.
In the technical solution provided by some embodiments of the present disclosure, by obtaining the current behavioral activity of attendant
Behavioral activity information is compared by information with standards service regulation, and when behavior action message exceeds standards service regulation,
Service, which is sent, to attendant corrects information, on the one hand, information is corrected by sending service to attendant, it can be with guide service
The cost manually trained is greatly reduced in the service behavior of personnel；On the other hand, whole process is participated in without artificial, is avoided
May as subjective factor and caused by the nonstandard problem of service.
It should be understood that above general description and following detailed description be only it is exemplary and explanatory, not
The disclosure can be limited.
Detailed description of the invention
The drawings herein are incorporated into the specification and forms part of this specification, and shows the implementation for meeting the disclosure
Example, and together with specification for explaining the principles of this disclosure.It should be evident that the accompanying drawings in the following description is only the disclosure
Some embodiments for those of ordinary skill in the art without creative efforts, can also basis
These attached drawings obtain other attached drawings.In the accompanying drawings：
Fig. 1 diagrammatically illustrates the flow chart of service behavior processing method according to an exemplary embodiment of the present disclosure；
Fig. 2 diagrammatically illustrates the block diagram of service behavior processing unit according to an exemplary embodiment of the present disclosure；
Fig. 3 diagrammatically illustrates the box of another service behavior processing unit according to an exemplary embodiment of the present disclosure
Figure；
Fig. 4 diagrammatically illustrates the box of another service behavior processing unit according to an exemplary embodiment of the present disclosure
Figure；
Fig. 5 diagrammatically illustrates the box of another service behavior processing unit according to an exemplary embodiment of the present disclosure
Figure；
Fig. 6 diagrammatically illustrates the block diagram of correction information sending module according to an exemplary embodiment of the present disclosure；
Fig. 7 shows the schematic diagram of storage medium according to an exemplary embodiment of the present disclosure；And
Fig. 8 diagrammatically illustrates the block diagram of electronic equipment according to an exemplary embodiment of the present disclosure.
Specific embodiment
Example embodiment is described more fully with reference to the drawings.However, example embodiment can be with a variety of shapes
Formula is implemented, and is not understood as limited to example set forth herein；On the contrary, thesing embodiments are provided so that the disclosure will more
Fully and completely, and by the design of example embodiment comprehensively it is communicated to those skilled in the art.Described feature, knot
Structure or characteristic can be incorporated in any suitable manner in one or more embodiments.In the following description, it provides perhaps
More details fully understand embodiment of the present disclosure to provide.It will be appreciated, however, by one skilled in the art that can
It is omitted with technical solution of the disclosure one or more in the specific detail, or others side can be used
Method, constituent element, device, step etc..In other cases, be not shown in detail or describe known solution to avoid a presumptuous guest usurps the role of the host and
So that all aspects of this disclosure thicken.
In addition, attached drawing is only the schematic illustrations of the disclosure, it is not necessarily drawn to scale.Identical attached drawing mark in figure
Note indicates same or similar part, thus will omit repetition thereof.Some block diagrams shown in the drawings are function
Energy entity, not necessarily must be corresponding with physically or logically independent entity.These function can be realized using software form
Energy entity, or these functional entitys are realized in one or more hardware modules or integrated circuit, or at heterogeneous networks and/or place
These functional entitys are realized in reason device device and/or microcontroller device.
Flow chart shown in the drawings is merely illustrative, it is not necessary to including all steps.For example, the step of having
It can also decompose, and the step of having can merge or part merges, therefore the sequence actually executed is possible to according to the actual situation
Change.
The behavioural information of keeping a public place clean using household cleaning personnel as attendant, cleaning worker is believed as behavioral activity below
The service behavior processing method of the disclosure is illustrated for breath.However, the service behavior processing method of the disclosure can be with
It is applied in other service scenarios, for example, can be using courier as attendant described in the disclosure, the delivery row of courier
It is information as behavioral activity information described in the disclosure, in this case, if courier is in the stop of a certain distribution point
When time is more than preset time, system can send delivering to the courier and correct information.It should be understood that the disclosure is under
The application scenarios of service behavior processing method and processing device described in face do not do particular determination.
Fig. 1 diagrammatically illustrates the service behavior processing method of the illustrative embodiments of the disclosure.It is described with reference to Fig. 1
Service behavior processing method may comprise steps of：
S12. the current row of attendant is obtained from the one or more infrared perception sensors being arranged in service scenarios
For action message.
By taking attendant is household cleaning personnel as an example, at this point, the behavioral activity of household cleaning personnel can be arrangement room
Between behavioral activity, for example, sweep parlor, sweep bedroom, wiping desk, make the bed.
The disclosure can be using one or more infrared perception sensors come the behavioral activity information current to attendant
It is acquired.Infrared perception sensor can be the device that human body behavioral activity is determined using infrared reflection principle.According to reality
Border needs, and can install one or more infrared perception sensors in the service scenarios (for example, room) in advance, and can be with
It can collect subject to the human body behavioral activity of all positions in service scenarios.
Infrared perception sensor may include infrared light supply and the video camera for adding optical filter, wherein infrared light supply can
To emit the infrared light of certain wavelength (for example, 800nm to 900nm, is specifically as follows 860nm) to attendant, install additional corresponding
The image that the infrared light of the available respective wavelength of the video camera of wavelength filter is reflected to form through attendant.
When the behavioral activity to attendant is analyzed, server removes can obtain the spy of infrared perception sensor in real time
Each frame image for measuring and outside being analyzed to image, can also at predetermined time intervals or predetermined frame number obtains image, and right
The analytic process of attendant's behavior is realized than the image of last time acquisition.For example, in 10FPS (Frames Per
Second, transmission frame number per second) in the case where, server can obtain an image every 2s or 3s, and by the image with it is upper
The image once obtained compares, and can judge the behavior of attendant.It is easily understood that in above-mentioned service scenarios
Under, the variation of this time interval can't have an impact the behavioural analysis of attendant, and the resource of server can obtain
To largely discharging.
Alternatively, server is in the case where real-time continuous acquisition image, it just can be to figure every predetermined frame number (for example, 20 frames)
As once being analyzed, as a result, while saving server and being used to analyze the resource handled, server can also will be all
Image is saved, and so as to subsequent when customer complaint or other origins of an incident occur, is recalled.
Further, it is also possible to which the disclosure is to behavioral activity using microwave radar to the behavioral activity information of sensing attendant
The collection process of information does not do particular determination.
When attendant carries out service behavior, server can be by between server and each infrared perception sensor
Network obtains the current behavioral activity information of attendant from infrared perception sensor.Specifically, behavioral activity information can wrap
Containing one of following information or a variety of：Behavioral activity order information, for example, cleaning worker first sweeps ground, final finishing desk
Deng；Behavioral activity duration information makes the bed 5 minutes etc. for example, cleaning worker sweeps parlor time-consuming 3 minutes；Attendant position
Trace information is set, for example, cleaning worker goes to bedroom from parlor, then moves towards study etc. again.It is easily understood that behavioral activity
Information can not also do particular determination to this in this illustrative embodiment including, for example, the other information of attendant's quantity.
S14. the behavioral activity information is compared with standards service regulation.
In the illustrative embodiments of the disclosure, standards service regulation can be set in advance.For example, can select
Take 50 cleaning workers that customer evaluation is best, the service behaviors of this comprehensive 50 cleaning workers as standards service regulation, with
For the time-consuming to make the bed, if the time-consuming that more than 40 cleaning workers make the bed in this 50 cleaning workers was at 5 minutes
To 8 minutes, then can by 5 minutes to 8 minutes as the time-consuming standard that makes the bed, by taking cleaning sequence as an example, if this 50
More than 40 cleaning workers, which are first swept behind parlor, in name cleaning worker sweeps bedroom, then sweeps bedroom after first can sweeping parlor
Standard, etc. as cleaning sequence.The standard that these are determined can be integrated to constitute standards service described in the disclosure
Regulation.In addition, operation maintenance personnel can also be according to customer requirement established standards service procedure, in this illustrative embodiment not to this
Do particular determination.
Server, can be by behavioral activity information and standards service after obtaining the current behavioral activity information of attendant
Regulation is compared.Specifically, may determine that whether behavioral activity information exceeds standards service regulation, made the bed with above-mentioned
Time-consuming standard is that the time-consuming for 5 minutes to 8 minutes, less than 5 minutes and more than 8 minutes belongs to advise beyond standards service
Journey.
S16. if behavioral activity information exceeds standards service regulation, service is sent to attendant and corrects information.
In the illustrative embodiments of the disclosure, service is corrected information and be can be for correcting attendant's service behavior
Information, for example, it may be the part that behavioral activity information exceeds in standards service regulation, takes standard specifically, can be
Information after the part that exceeds of behavioral activity information is converted in business regulation, for example, the time-consuming standard to make the bed is 5 points
Clock to 8 minutes, when attendant make the bed it is time-consuming be 2 minutes when, server can send to attendant and " make the bed
Fastly, please check whether and put in order " information.
In addition, attendant can be exclusive by mobile terminal (for example, mobile phone) or dedicated for the service of service negotiation
Equipment receives the service that server is sent and corrects information, and these terminal devices can be entangled service in the form of text or voice
Positive information relay, so that attendant corrects service behavior, is completed at the same time the training to attendant to attendant
Process.
According to some embodiments of the present disclosure, server, can be by row after the behavioral activity information for obtaining attendant
Customer service backstage is sent to for action message.The contact staff on customer service backstage can analyze behavioral activity information, specifically,
Behavior action message can be compared with the historical behavior action message of the attendant, determine the service of attendant
Whether quality glides or is promoted；Behavior action message can be compared with the action message of other attendants, with true
Fixed level of the attendant in service team；Etc..
In addition, customer service backstage can automatically carry out behavioral activity information using the parser that operation maintenance personnel compiles in advance
The evaluation to attendant's service quality is realized in above-mentioned analysis.
Evaluation by customer service backstage to the analysis of behavioral activity information and to attendant's service quality, on the one hand,
It can objectively reflect whether attendant fulfils the responsibility of own services, can guarantee the service quality to client as a result,
The purpose to service supervision may be implemented again；On the other hand, client's clothes of proposition can be objectively and impartially answered with these information
The complaint problem for quality of being engaged in.
According to some embodiments of the present disclosure, behavioral activity information is being acquired using one or more infrared perception sensors
Example in, in order to protect the individual privacy of client, the service behavior processing method of the disclosure further includes sensing to infrared perception
The scheme that device is opened and closed.
Specifically, attendant can be by terminal device to server when attendant prepares to start service behavior
Service open signal is sent, server can respond the service open signal and open to the transmission of one or more infrared perception sensors
With signal, to open one or more infrared perception sensors.
When attendant completes service behavior, attendant can send service to server by terminal device and complete
Signal, server can respond the service and complete signal to one or more infrared perception sensors transmission shutdown signal, to close
Close one or more infrared perception sensors.
Further, it is also possible to using the knowledge of such as RFID (Radio Frequency Identification, radio frequency identification)
Whether other technology automatic identification attendant enters in service scenarios, if into, server to one or more infrared senses
Know that sensor is sent and enables signal.When attendant leaves, server sends to one or more infrared perception sensors and closes
Close signal.
Specifically, attendant can carry with the unique corresponding electronic tag of the attendant, match in service scenarios
It is equipped with the RFID reader for reading electronic tag.When attendant enters service scenarios, RFID reader can be read
To the information of electronic tag, attendant's entering signal is generated, and transmits the signal to server, server can be according to this
Signal determines that attendant has entered in service scenarios.In addition, the attendant that server can be uploaded according to RFID reader
It leaves signal and determines that attendant has left service scenarios.
Thus, it is ensured that only opening infrared perception sensor when attendant services, and then protect client
Individual privacy.
According to some embodiments of the present disclosure, server may determine that whether behavioral activity order information exceeds standards service
Regulation, when judging behavioral activity order information beyond standards service regulation, server sends service to attendant and corrects
Information.
For example, standards service regulation may include first sweeping parlor to sweep bedroom again, first wipes desk and make the bed again.Such as
Fruit attendant sweeps bedroom in the case where not sweeping parlor, then it is that action message takes beyond standard that server, which judges trip,
Business regulation, and the service correction information that should first sweep parlor is sent to attendant.
According to other embodiments of the disclosure, server may determine that whether behavioral activity duration information exceeds standard clothes
Business regulation, when judging behavioral activity duration information beyond standards service regulation, server sends service to attendant and entangles
Positive information.Wherein, behavioral activity duration described herein can refer to the Active duration of each service item, can also refer to service rows
For total duration.
For example, it is 25 minutes to 30 minutes that standards service regulation, which may include the total duration cleaned the room,.If servicing people
Member at 20 minutes has swept room, then it is action message beyond standards service regulation that server, which judges trip, and to service people
Member, which sends, sweeps too fast service correction information.In addition, if attendant remains unfulfilled service in 30 minutes after starting service,
It is action message beyond standards service regulation that then server, which also judges trip, and the service to attendant in relation to sweeping the time
Correct information.
According to other embodiments of the disclosure, server may determine that whether attendant's position locus information exceeds mark
Quasi- service procedure, when judging attendant's position locus information beyond standards service regulation, server is sent out to attendant
Send correction information.
For example, standards service regulation may include four corners that attendant's location track should traverse parlor.If
Attendant does not traverse four corners in parlor all after having swept parlor, then it is action message that server, which judges trip,
Beyond standards service regulation, and the service correction information that should traverse four corners is sent to attendant.
In the service behavior processing method of the disclosure, on the one hand, information is corrected by sending service to attendant, it can
With the service behavior of guide service personnel, the cost manually trained is greatly reduced；On the other hand, whole process is without artificial ginseng
With, avoid may as subjective factor and caused by the nonstandard problem of service；In another aspect, objective data can be used
Information completes the evaluation to attendant.
It should be noted that although describing each step of method in the disclosure in the accompanying drawings with particular order, this is simultaneously
Undesired or hint must execute these steps in this particular order, or have to carry out the ability of step shown in whole
Realize desired result.Additional or alternative, it is convenient to omit multiple steps are merged into a step and executed by certain steps,
And/or a step is decomposed into execution of multiple steps etc..
Further, a kind of service behavior processing unit is additionally provided in this example embodiment.
Fig. 2 diagrammatically illustrates the block diagram of the service behavior processing unit of the illustrative embodiments of the disclosure.With reference to
Fig. 2, service behavior processing unit 2 according to an exemplary embodiment of the present disclosure may include behavioural information obtain module 21,
Behavioural information comparison module 23 and correction information sending module 25.
It can be used for specifically, behavioural information obtains module 21 from the infrared sense of one or more being arranged in service scenarios
Know that sensor obtains the current behavioral activity information of attendant；Behavioural information comparison module 23 can be used for believing behavioral activity
Breath is compared with standards service regulation；It is taken if correcting information sending module 25 and can be used for behavioral activity information beyond standard
Business regulation then sends service to attendant and corrects information.
In the service behavior processing unit of the disclosure, on the one hand, information is corrected by sending service to attendant, it can
With the service behavior of guide service personnel, the cost manually trained is greatly reduced；On the other hand, whole process is without artificial ginseng
With, avoid may as subjective factor and caused by the nonstandard problem of service.
According to an exemplary embodiment of the present disclosure, with reference to Fig. 3, service behavior processing unit 3 is compared to service behavior processing
Device 2 may be used also in addition to including behavioural information acquisition module 21, behavioural information comparison module 23 and correcting information sending module 25
To include behavioural information sending module 31.
Specifically, behavioural information sending module 31 can be used for for behavioral activity information being sent to customer service backstage, so as to right
Behavioral activity information analyze and/or evaluate attendant.
In the present embodiment, the evaluation to attendant can be completed using objective data information.
According to an exemplary embodiment of the present disclosure, with reference to Fig. 4, service behavior processing unit 4 is compared to service behavior processing
Device 2 may be used also in addition to including behavioural information acquisition module 21, behavioural information comparison module 23 and correcting information sending module 25
To include the first enabling signal transmitting module 41 and the first shutdown signal sending module 43.
Specifically, first enabling signal transmitting module 41 can be used for responding the attendant based on RFID identification technology into
Enter signal, is sent to one or more infrared perception sensors and enable signal；And first shutdown signal sending module 43 can be with
Signal is left for responding the attendant based on RFID identification technology, sends and closes to one or more infrared perception sensors
Signal.
According to an exemplary embodiment of the present disclosure, with reference to Fig. 5, service behavior processing unit 5 is compared to service behavior processing
Device 2 may be used also in addition to including behavioural information acquisition module 21, behavioural information comparison module 23 and correcting information sending module 25
To include the second enabling signal transmitting module 51 and the second shutdown signal sending module 53.
Specifically, the second enabling signal transmitting module 51 can be used for responding the service open signal of attendant's transmission,
It is sent to one or more infrared perception sensors and enables signal；And second shutdown signal sending module 53 can be used for responding
Signal is completed in the service that attendant sends, and sends shutdown signal to one or more infrared perception sensors.
In the present embodiment, it can be ensured that infrared perception sensor is only opened when attendant services, in turn
Protect the individual privacy of client.
According to an exemplary embodiment of the present disclosure, when behavioral activity information includes behavioral activity order information, behavioral activity
One of long message, attendant's position locus information are a variety of.
According to an exemplary embodiment of the present disclosure, with reference to Fig. 6, correcting information sending module 25 may include that behavioural information is sentenced
Disconnected unit 601 and correction information transmitting unit 603.
Specifically, behavioural information judging unit 601 can be used for judging long letter when behavioral activity order information, behavioral activity
Whether breath and/or attendant's position locus information exceed standards service regulation；Correcting information transmitting unit 603 can be used for
Judge behavioral activity order information, behavioral activity duration information and/or attendant's position locus information beyond standards service
When regulation, service is sent to attendant and corrects information.
Since each functional module and the above method of the program analysis of running performance device of embodiment of the present invention are invented
It is identical in embodiment, therefore details are not described herein.
In an exemplary embodiment of the disclosure, a kind of computer readable storage medium is additionally provided, energy is stored thereon with
Enough realize the program product of this specification above method.In some possible embodiments, various aspects of the invention may be used also
In the form of being embodied as a kind of program product comprising program code, when described program product is run on the terminal device, institute
Program code is stated for executing the terminal device described in above-mentioned " illustrative methods " part of this specification according to this hair
The step of bright various illustrative embodiments.
Refering to what is shown in Fig. 7, describing the program product for realizing the above method of embodiment according to the present invention
700, can using portable compact disc read only memory (CD-ROM) and including program code, and can in terminal device,
Such as it is run on PC.However, program product of the invention is without being limited thereto, in this document, readable storage medium storing program for executing can be with
To be any include or the tangible medium of storage program, the program can be commanded execution system, device or device use or
It is in connection.
Described program product can be using any combination of one or more readable mediums.Readable medium can be readable letter
Number medium or readable storage medium storing program for executing.Readable storage medium storing program for executing for example can be but be not limited to electricity, magnetic, optical, electromagnetic, infrared ray or
System, device or the device of semiconductor, or any above combination.The more specific example of readable storage medium storing program for executing is (non exhaustive
List) include：It is electrical connection, portable disc, hard disk, random access memory (RAM) with one or more conducting wires, read-only
Memory (ROM), erasable programmable read only memory (EPROM or flash memory), optical fiber, portable compact disc read only memory
(CD-ROM), light storage device, magnetic memory device or above-mentioned any appropriate combination.
Computer-readable signal media may include in a base band or as carrier wave a part propagate data-signal,
In carry readable program code.The data-signal of this propagation can take various forms, including but not limited to electromagnetic signal,
Optical signal or above-mentioned any appropriate combination.Readable signal medium can also be any readable Jie other than readable storage medium storing program for executing
Matter, the readable medium can send, propagate or transmit for by instruction execution system, device or device use or and its
The program of combined use.
The program code for including on readable medium can transmit with any suitable medium, including but not limited to wirelessly, have
Line, optical cable, RF etc. or above-mentioned any appropriate combination.
The program for executing operation of the present invention can be write with any combination of one or more programming languages
Code, described program design language include object oriented program language-Java, C++ etc., further include conventional
Procedural programming language-such as " C " language or similar programming language.Program code can be fully in user
It calculates and executes in equipment, partly executes on a user device, being executed as an independent software package, partially in user's calculating
Upper side point is executed on a remote computing or is executed in remote computing device or server completely.It is being related to far
Journey calculates in the situation of equipment, and remote computing device can pass through the network of any kind, including local area network (LAN) or wide area network
(WAN), it is connected to user calculating equipment, or, it may be connected to external computing device (such as utilize ISP
To be connected by internet).
In an exemplary embodiment of the disclosure, a kind of electronic equipment that can be realized the above method is additionally provided.
Person of ordinary skill in the field it is understood that various aspects of the invention can be implemented as system, method or
Program product.Therefore, various aspects of the invention can be embodied in the following forms, i.e.,：It is complete hardware embodiment, complete
The embodiment combined in terms of full Software Implementation (including firmware, microcode etc.) or hardware and software, can unite here
Referred to as circuit, " module " or " system ".
The electronic equipment 800 of this embodiment according to the present invention is described referring to Fig. 8.The electronics that Fig. 8 is shown
Equipment 800 is only an example, should not function to the embodiment of the present invention and use scope bring any restrictions.
As shown in figure 8, electronic equipment 800 is showed in the form of universal computing device.The component of electronic equipment 800 can wrap
It includes but is not limited to：At least one above-mentioned processing unit 810, at least one above-mentioned storage unit 820, the different system components of connection
The bus 830 of (including storage unit 820 and processing unit 810), display unit 840.
Wherein, the storage unit is stored with program code, and said program code can be held by the processing unit 810
Row, so that various according to the present invention described in the execution of the processing unit 810 above-mentioned " illustrative methods " part of this specification
The step of illustrative embodiments.For example, the processing unit 810 can execute as shown in Figure 1；Step S14：By behavior
Action message is compared with standards service regulation；And step S16：If behavioral activity information exceeds standards service regulation,
Service then, which is sent, to attendant corrects information.
Storage unit 820 may include the readable medium of volatile memory cell form, such as Random Access Storage Unit
(RAM) 8201 and/or cache memory unit 8202, it can further include read-only memory unit (ROM) 8203.
Storage unit 820 can also include program/utility with one group of (at least one) program module 8205
8204, such program module 8205 includes but is not limited to：Operating system, one or more application program, other program moulds
It may include the realization of network environment in block and program data, each of these examples or certain combination.
Bus 830 can be to indicate one of a few class bus structures or a variety of, including storage unit bus or storage
Cell controller, peripheral bus, graphics acceleration port, processing unit use any bus structures in a variety of bus structures
Local bus.
Electronic equipment 800 can also be with one or more external equipments 900 (such as keyboard, sensing equipment, bluetooth equipment
Deng) communication, can also be enabled a user to one or more equipment interact with the electronic equipment 800 communicate, and/or with make
Any equipment (such as the router, modulation /demodulation that the electronic equipment 800 can be communicated with one or more of the other calculating equipment
Device etc.) communication.This communication can be carried out by input/output (I/O) interface 850.Also, electronic equipment 800 can be with
By network adapter 860 and one or more network (such as local area network (LAN), wide area network (WAN) and/or public network,
Such as internet) communication.As shown, network adapter 860 is communicated by bus 830 with other modules of electronic equipment 800.
It should be understood that although not shown in the drawings, other hardware and/or software module can not used in conjunction with electronic equipment 800, including but not
It is limited to：Microcode, device driver, redundant processing unit, external disk drive array, RAID system, tape drive and
Data backup storage system etc..
Through the above description of the embodiments, those skilled in the art is it can be readily appreciated that example described herein is implemented
Mode can also be realized by software realization in such a way that software is in conjunction with necessary hardware.Therefore, according to the disclosure
The technical solution of embodiment can be embodied in the form of software products, which can store non-volatile at one
Property storage medium (can be CD-ROM, USB flash disk, mobile hard disk etc.) in or network on, including some instructions are so that a calculating
Equipment (can be personal computer, server, terminal installation or network equipment etc.) is executed according to disclosure embodiment
Method.
In addition, above-mentioned attached drawing is only the schematic theory of processing included by method according to an exemplary embodiment of the present invention
It is bright, rather than limit purpose.It can be readily appreciated that the time that above-mentioned processing shown in the drawings did not indicated or limited these processing is suitable
Sequence.In addition, be also easy to understand, these processing, which can be, for example either synchronously or asynchronously to be executed in multiple modules.
It should be noted that although being referred to several modules or list for acting the equipment executed in the above detailed description
Member, but this division is not enforceable.In fact, according to embodiment of the present disclosure, it is above-described two or more
Module or the feature and function of unit can embody in a module or unit.Conversely, an above-described mould
The feature and function of block or unit can be to be embodied by multiple modules or unit with further division.
Those skilled in the art after considering the specification and implementing the invention disclosed here, will readily occur to its of the disclosure
His embodiment.This application is intended to cover any variations, uses, or adaptations of the disclosure, these modifications, purposes or
Adaptive change follow the general principles of this disclosure and including the undocumented common knowledge in the art of the disclosure or
Conventional techniques.The description and examples are only to be considered as illustrative, and the true scope and spirit of the disclosure are by claim
It points out.
It should be understood that the present disclosure is not limited to the precise structures that have been described above and shown in the drawings, and
And various modifications and changes may be made without departing from the scope thereof.The scope of the present disclosure is only limited by the attached claims.
Claims (10)
1. a kind of service behavior processing method, which is characterized in that including：
The current behavioral activity letter of attendant is obtained from the one or more infrared perception sensors being arranged in service scenarios
Breath；
The behavioral activity information is compared with standards service regulation；
If the behavioral activity information exceeds the standards service regulation, service is sent to the attendant and corrects letter
Breath.
2. service behavior processing method according to claim 1, which is characterized in that the service behavior processing method is also wrapped
It includes：
By the behavioral activity information be sent to customer service backstage, so as to the behavioral activity information carry out analysis and/or
The attendant is evaluated.
3. service behavior processing method according to claim 1, which is characterized in that the service behavior processing method is also wrapped
It includes：
Attendant's entering signal based on RFID identification technology is responded, is sent to one or more of infrared perception sensors
Enable signal；And
Attendant of the response based on RFID identification technology leaves signal, sends to one or more of infrared perception sensors
Shutdown signal.
4. service behavior processing method according to claim 1, which is characterized in that the service behavior processing method is also wrapped
It includes：
The service open signal that attendant sends is responded, is sent to one or more of infrared perception sensors and enables letter
Number；And
It responds the service that attendant sends and completes signal, sent to one or more of infrared perception sensors and close letter
Number.
5. service behavior processing method according to claim 1, which is characterized in that the behavioral activity information includes behavior
One of activity command information, behavioral activity duration information, attendant's position locus information are a variety of.
6. service behavior processing method according to claim 5, which is characterized in that if the behavioral activity information exceeds
The standards service regulation, then sending service correction information to the attendant includes：
Judge whether the behavioral activity order information, behavioral activity duration information and/or attendant's position locus information surpass
The standards service regulation out；
If it was exceeded, sending service to the attendant corrects information.
7. a kind of service behavior processing unit, which is characterized in that including：
Behavioural information obtains module, for obtaining service from the one or more infrared perception sensors being arranged in service scenarios
The current behavioral activity information of personnel；
Behavioural information comparison module, for the behavioral activity information to be compared with standards service regulation；
Information sending module is corrected, if exceeding the standards service regulation for the behavioral activity information, to the clothes
Business personnel send service and correct information.
8. service behavior processing unit according to claim 7, which is characterized in that the service behavior processing unit is also wrapped
It includes：
Behavioural information sending module, for the behavioral activity information to be sent to customer service backstage, so as to the behavioral activity
Information analyze and/or evaluate the attendant.
9. a kind of storage medium, is stored thereon with computer program, which is characterized in that the computer program is executed by processor
Shi Shixian service behavior processing method described in any one of claims 1 to 6.
10. a kind of electronic equipment, which is characterized in that including：
Processor；And
Memory, for storing the executable instruction of the processor；
Wherein, the processor is configured to come described in any one of perform claim requirement 1 to 6 via the execution executable instruction
Service behavior processing method.
Priority Applications (1)
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| CN201810622858.XA CN108830484A (en) | 2018-06-15 | 2018-06-15 | Service behavior processing method and processing device, storage medium and electronic equipment |
Applications Claiming Priority (1)
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|---|---|---|---|
| CN201810622858.XA CN108830484A (en) | 2018-06-15 | 2018-06-15 | Service behavior processing method and processing device, storage medium and electronic equipment |
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