CN108768950B - Medical communication account management method and system - Google Patents
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Abstract
The invention relates to a medical communication account management method and a system, wherein the account management method comprises the following steps: the medical communication terminal logs in an account management server based on medical staff and determines a communication group to which the medical staff belongs; the communication group is a set of a plurality of terminals having the same medical communication realization function according to a preset rule; the same medical communication realization function comprises one or more of the same authority for processing the transaction and the same communication authority; the medical communication terminal executes one or more of the following operations according to the authority of the communication group: setting time-sharing management of the communication group corresponding to the medical staff to obtain a corresponding time-sharing address list; the time-interval address list comprises corresponding relations of all times and the medical staff information distributed correspondingly; calling or leaving a message for the communication group member corresponding to the medical staff; the call or message includes a one-to-one call or message and a one-to-many call or message.
Description
The technical field is as follows:
the invention relates to the technical field of medical network communication, in particular to a medical communication account management method and system.
Background art:
medical communication mainly refers to communication between patients and medical staff in hospitals and between medical staff. The highly developed medical communication system can improve the working efficiency of hospitals, reasonably distribute medical care personnel and timely process the requests of patients. The existing medical communication account management system mainly has the problems of single communication mode, non-detailed grouping, inflexible authority distribution, poor expansibility and the like, and the working efficiency of hospitals is seriously restricted.
The invention content is as follows:
the invention aims to provide a medical communication account management method and system aiming at the defects in the prior art, which carry out communication association management by taking a group as a unit and solve the problems of the prior art that the grouping strategy is not delicate, the authority distribution is not flexible, the expansibility is not strong, the communication efficiency is low and the communication quality is poor.
In a first aspect, an embodiment of the present invention provides a medical communication account management method. Firstly, determining a communication group to which the medical staff belongs; the communication group is a set of a plurality of terminals having the same medical communication realization function according to a preset rule; wherein the same medical communication implementation function comprises one or more of the same authority to process transactions, the same communication authority; the medical communication terminal executes one or more of the following operations according to the authority of the communication group: setting a patient bed corresponding to the medical staff; setting time-sharing management of the communication group corresponding to the medical staff to obtain a corresponding time-sharing address list; the time-interval address book comprises corresponding relations of all times and the information of the medical care personnel distributed correspondingly; calling or leaving a message for the communication group member corresponding to the medical staff; wherein the calling or leaving messages include one-to-one calling or leaving messages and one-to-many calling or leaving messages; sending oral medical advice or text medical advice corresponding to the oral medical advice to the member of the communication group corresponding to the medical staff; receiving oral medical orders from communication group members corresponding to the medical staff or text medical orders corresponding to the oral medical orders; the corresponding medical communication terminal of the patient group calls the corresponding communication group member of the medical staff.
The same medical communication implementing function includes the same configuration information or different configuration information.
In one example, the calling of the medical staff member corresponding communication group member by the patient group corresponding medical communication terminal includes: the account management server receives patient request information, determines a patient address book according to the patient request information, and sends the patient request information to each terminal corresponding to a communication group where medical care personnel in the patient address book are located, wherein the patient address book refers to address book information of the medical care personnel responsible for the patient in the corresponding time period; wherein the patient group refers to a communication group consisting of patients and/or family members of patients; the account management server records the processing state of each terminal corresponding to the communication group for the patient request information, and feeds the processing state back to each terminal corresponding to the communication group; wherein the processing state comprises an unprocessed state and a processed state.
In one example, the communication groups are grouped according to the department or function or role to which the healthcare worker belongs.
In one example, after the medical communication terminal makes a one-to-many call to a communication group member corresponding to the medical care personnel, or after the medical communication terminal corresponding to the patient group makes a call to a communication group member corresponding to the medical care personnel, the method includes: one or more members of the communication group answering the call or hanging up the call or ignoring the call; wherein the ignoring the call comprises realizing a function of ignoring the call based on a user operating a button on a terminal corresponding to the communication group member; or based on the voice information sent by the user, the function of ignoring the call is realized.
In one example, the communication group includes a first terminal and a number of second terminals; determining at least one second terminal in a local area network where the first terminal is located as target equipment according to a preset networking rule; and connecting the target equipment to an account management server.
In one example, before determining, according to a preset networking rule, at least one second terminal in a local area network where the first terminal is located as a target device, the method further includes: locating the position of each second terminal, the steps comprising: n reference points are deployed in an area to be positioned to form a signal receiving array; any one second terminal forms a signal point, the signal point is directly communicated with the signal receiving array, and the position (x, y) of any one second terminal is obtained through calculation by the following linear equation:
wherein, the coordinate (x)1,y1),(x2,y2)Λ(xn,yn) For the coordinates of n reference nodes, diIs the distance between the ith reference point and the second terminal, obtained by measurement during the actual positioning process, diThe relationship to the signal reception strength is:
where α is the path loss factor, Rd0For reference signal strength, RnReceiving the signal strength of the transmitted signal of the second device for the nth reference node.
In one example, the calling is performed on the communication group member corresponding to the medical staff, specifically: and carrying out voice calling on the communication group member corresponding to the medical staff.
In one example, the voice call comprises: acquiring voice data of the voice call; converting the voice data into corresponding first text information; extracting a first keyword set from the first text message according to a preset rule, wherein the first keyword set comprises at least one keyword; and calculating the similarity of the first keyword set and a second keyword set, wherein the second keyword set is a keyword set extracted from corresponding second text information in a preset information base, and the preset information base comprises the incidence relation between a plurality of second text information and communication group information.
In one example, the word shape similarity, the sentence length similarity, the word order similarity, and the distance similarity of the first text information and the second text information are respectively calculated by the following formulas:
word shape similarity:
sentence length similarity:
word order similarity:
distance similarity:
calculating the similarity of the first text information and the second text information according to the following formula:
Sim(A,B)＝α1WordSim(A,B)+α2LenSim(A,B)+α3OrderSim(A,B)+α4DisSim(A,B)
a is first text information, B is second text information, Len (A) is the number of keywords in a keyword set corresponding to the first text information, and Len (B) is the number of keywords in a keyword set corresponding to the second text information; SameWc (A, B) is the number of the same keywords in the keyword set corresponding to the first text information and the keyword set corresponding to the second text information; the oncows (a, B) represents a set of keywords that appear only once in both the first text information a and the second text information B; i OnceWs (A, B) is the number of keywords in the OnceWs (A, B) set, k is the word distance value when the trained DisSim (A, B) is 0.5, Max () is the maximum function, Abs () is the absolute value function, alpha1Is the weight coefficient of the word-shape similarity WordSim (A, B), alpha2Is the weight coefficient of the sentence length similarity LenSim (A, B), alpha 3 is the similarity of the word sequence similarity OrderSim (A, B), alpha4Is the weight coefficient of the distance similarity DisSim (A, B).
In a second aspect, an embodiment of the present invention provides a medical communication account management system. The medical communication account management system comprises a communication group determination module and an execution module. The communication group determination module is used for determining a communication group to which the medical staff belongs based on the medical staff logging in the account management server; the communication group is a set of a plurality of terminals having the same medical communication realization function according to a preset rule; wherein the same medical communication implementation function comprises one or more of the same authority to process the transaction, the same configuration information and the same communication authority; an execution module, configured to perform one or more of the following operations according to the authority of the communication group: setting a patient bed corresponding to the medical staff; setting time-sharing management of the communication group corresponding to the medical staff to obtain a corresponding time-sharing address list; the time-interval address book comprises corresponding relations of all times and the information of the medical care personnel distributed correspondingly; calling or leaving a message for the communication group member corresponding to the medical staff; wherein, the calling or leaving messages comprise one-to-one calling or leaving messages and one-to-many calling or leaving messages; processing oral medical orders or text medical orders corresponding to the oral medical orders sent by the members of the communication group corresponding to the medical staff; the corresponding medical communication terminal of the patient group calls the corresponding communication group member of the medical staff.
Compared with the prior art, the invention has the advantages that: through setting up group (communication group) and patient group or family group to the communication group carries out the parallelly connected management of communication as the unit, with the communication mode is decided jointly to timesharing address list and communication group authority, and communication mode is various, and the authority distribution is nimble, can realize quick, accurate basic point-to-point communication between patient and the medical personnel in the time, can realize calling different communication groups or the medical personnel in the different communication groups fast, reaches high-efficient convenient communication purpose.
Description of the drawings:
fig. 1 is a flowchart of a medical communication account management method according to an embodiment of the present invention;
FIG. 2 is a flowchart illustrating a medical staff login process according to an embodiment of the present invention;
fig. 3 is an account management communication method according to an embodiment of the present invention;
fig. 4 is a schematic diagram of a medical communication account management system according to an embodiment of the present invention.
Fig. 5 is a flowchart of a local area network terminal networking method according to an embodiment of the present invention;
fig. 6 is a flowchart of a speech recognition algorithm according to an embodiment of the present invention.
The specific implementation mode is as follows:
in order to clearly explain the technical features of the present invention, the following detailed description of the present invention is provided with reference to the accompanying drawings.
Fig. 1 is a flowchart of a medical communication account management method according to an embodiment of the present invention.
And S101, medical staff logs in an account management server through a medical communication terminal.
Specifically, medical personnel input a user name and a password through the medical communication terminal and log in the account management server.
The medical communication equipment can be a medical extension, a medical host, an existing mobile terminal and the like.
And S102, grouping the medical staff.
Specifically, medical staff groups a plurality of medical staff corresponding devices through the account management server to obtain a plurality of communication groups, and the account management server can group the medical staff according to departments to which the medical staff belong to obtain a plurality of communication groups; or grouped according to the authority of the medical staff.
And S103, communicating the patient group with the medical staff and/or the medical staff with the medical staff.
Medical staff makes one-to-many calls to corresponding communication group members through the medical communication terminal or patient group members make calls to corresponding communication group members through the corresponding medical communication terminal, and one or more members in the communication group receive the calls or hang up the calls or ignore the calls through buttons on the corresponding terminals or ignore the calls through voice mailboxes.
Specifically, the patients in the patient group or the family members of the patients can send requests through the mobile calling terminals allocated to the patients, the sending request can be in the form of voice, short messages, messages and the like, the voice gateway in the communication group receives the request information of the patients and sends the request information of the patients to each terminal in the communication group, medical staff in the communication group receives the specific request information of the patients through the terminals, and the medical staff responds through the corresponding terminals after receiving the request information of the patients.
Medical personnel can directly communicate with the patient through the terminal corresponding to the medical personnel, can also reach the medical advice below, also can communicate with other medical personnel.
Fig. 2 is a flowchart illustrating a medical staff login process according to an embodiment of the present invention.
And S201, logging in by medical staff.
Medical staff in work enters a medical staff login interface through a mobile terminal or a fixed terminal (computer), and enters the medical staff login interface through inputting an assigned account number and a password.
And S202, checking the account number and the password.
The account management server checks the account and the password input by the medical staff, if the account and the password are matched correctly, the communication group to which the medical staff is logged in is determined, and if the account and the password are matched incorrectly, the medical staff logs in the interface to re-input the account and the password until the account and the password are correct.
S203, determining the communication group.
And the account management server determines the communication group to which the medical staff belongs according to the login information of the medical staff.
And S204, reading personalized settings of the medical personnel.
After the communication group to which the medical staff belongs is determined, the account management server reads the personalized setting information of the medical staff, wherein the personalized setting information comprises bed setting information and/or time-sharing setting information.
And S205, reading the time-sharing address book of the medical personnel.
The account management server reads an address book in a time period in which the logged medical staff is responsible, the address book in the time period refers to recorded information which is recorded and can communicate with the patients in charge of the logged medical staff, and the recorded information is in various forms such as name and mobile phone number, name and bed number, name and identity card number and the like. Wherein the mobile terminal corresponding to each patient is matched with the record information thereof.
Fig. 3 is an account management communication method according to an embodiment of the present invention.
S301, the patient sends request information through the portable calling machine, and medical staff logs in through a login interface on the medical communication terminal.
S302, the information receiving module receives the calling request information of the patient (family members) and the login information of the medical care personnel.
And S303, the information processing module determines the patient address book associated with the patient within the corresponding time period of the patient, determines the communication group to which the medical staff belongs, and reads the setting information of the medical staff and the time-period address book within the corresponding time period of the medical staff.
And S304, the portable calling machine sends the request information to a voice gateway corresponding to a receiving group in which medical care personnel in the address book of the patient are located, and the voice gateway sends the request information to each mobile nursing extension set in the corresponding receiving group.
S305, whether the terminal has feedback or not.
The feedback means that the medical care personnel answers or hangs up or ignores, and the non-feedback means that the medical care personnel does not respond.
S306, when the medical staff gives the answer or hang-up feedback, the feedback module feeds back to each terminal, each terminal is in a processed state, and other mobile nursing extension sets hang-up.
S307, when the medical staff neglects or does not respond, the feedback module feeds back to each terminal, each terminal is in an unprocessed state, and the mobile nursing extension set continues to keep a ringing state.
Fig. 4 is a schematic diagram of a medical communication account management system according to an embodiment of the present invention.
The system mainly comprises an account management server and a plurality of terminals, wherein the account management server comprises a communication group determination module 401, an execution module 402 and a feedback module 403. It should be noted that fig. 4 exemplifies that the account management server includes the execution module 402. In fact, the account management server may not include the execution module, but the terminal may include the execution module 402 and implement the corresponding function.
A communication group determination module 401, configured to determine, based on a medical staff logging in an account management server, a communication group to which the medical staff belongs; the communication group is a set of a plurality of terminals having the same medical communication realization function according to a preset rule; wherein the same medical communication implementation function comprises one or more of the same authority to process transactions, the same configuration information and the same communication authority.
An executing module 402, configured to execute one or more of the following operations according to the authority of the communication group: setting a patient bed corresponding to the medical staff; setting time-sharing management of the communication group corresponding to the medical staff to obtain a corresponding time-sharing address list; the time-interval address book comprises corresponding relations of all times and the information of the medical care personnel distributed correspondingly; calling or leaving a message for the communication group member corresponding to the medical staff; wherein, the calling or leaving messages comprise one-to-one calling or leaving messages and one-to-many calling or leaving messages; processing oral medical orders or text medical orders corresponding to the oral medical orders sent by the members of the communication group corresponding to the medical staff; the corresponding medical communication terminal of the patient group calls the corresponding communication group member of the medical staff.
And a feedback module 403, configured to record a processing state of each terminal in each communication group for requesting information from the patient group, and feed back a processing state result to each terminal.
Fig. 5 is a flowchart of a local area network terminal networking method provided by the present invention.
S501, positioning each second terminal position in the local area network.
The specific positioning method comprises the following steps: n reference points are deployed in an area to be positioned to form a signal receiving array; any one second terminal forms a signal point, the signal point is directly communicated with the signal receiving array, and the position (x, y) of any one second terminal is obtained through calculation by the following linear equation:
wherein, the coordinate (x)1,y1),(x2,y2)Λ(xn,yn) For the coordinates of n reference nodes, diIs the distance between the ith reference point and the second terminal, obtained by measurement during the actual positioning process, diThe relationship to the signal reception strength is:
where α is the path loss factor, Rd0For reference signal strength, RnReceiving the signal strength of the transmitted signal of the second device for the nth reference node.
And S502, determining the target equipment.
And determining at least one second terminal in the local area network where the first terminal is located as target equipment according to a preset networking rule.
And S503, connecting the determined target device to an account management server.
FIG. 6 is a flow chart of a speech recognition algorithm provided by the present invention.
S601, obtaining voice data of the voice call.
And acquiring voice data for voice calling of the communication group member corresponding to the medical staff.
S602, the voice data is converted into corresponding first text information.
S603, a first keyword set is extracted from the first text information.
S604, a second keyword set is extracted from the second text information.
And correspondingly converting the second text information from the preset information base, and extracting a second keyword set from the second text information.
S605, calculating the similarity of the first text information and the second text information.
Respectively calculating the similarity of word shapes, the similarity of sentence lengths, the similarity of word orders and the similarity of distances of the first text information and the second text information by the following formulas:
word shape similarity:
sentence length similarity:
word order similarity:
distance similarity:
calculating the similarity of the first text information and the second text information according to the following formula:
Sim(A,B)＝α1WordSim(A,B)+α2LenSim(A,B)+α3OrderSim(A,B)+α4DisSim(A,B)
a is first text information, B is second text information, Len (A) is the number of keywords in a keyword set corresponding to the first text information, and Len (B) is the number of keywords in a keyword set corresponding to the second text information; SameWc (A, B) is the number of the same keywords in the keyword set corresponding to the first text information and the keyword set corresponding to the second text information; the oncows (a, B) represents a set of keywords that appear only once in both the first text information a and the second text information B; i OnceWs (A, B) is the number of keywords in the OnceWs (A, B) set, k is the word distance value when the trained DisSim (A, B) is 0.5, Max () is the maximum function, Abs () is the absolute value function, alpha1Is the weight coefficient of the word-shape similarity WordSim (A, B), alpha2Is a weight coefficient of the sentence length similarity LenSim (A, B), alpha3Is the similarity of the word order similarity OrderSim (A, B), alpha4Is the weight coefficient of the distance similarity DisSim (A, B).
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are merely exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (10)
1. A medical communication account management method is characterized by comprising the following steps:
the medical account management server determines a communication group to which a medical worker belongs based on the login of the medical worker through a medical communication terminal; the communication group is a set of a plurality of terminals having the same medical communication realization function according to a preset rule;
wherein the same medical communication implementation function comprises one or more of the same authority to process transactions, the same communication authority;
performing one or more of the following operations in accordance with the rights of the communication group:
the medical communication terminal sets one or more patient beds corresponding to the medical staff;
the medical communication terminal sets time-sharing management of the communication group corresponding to the medical staff to obtain a corresponding time-sharing address book; the time-interval address book comprises corresponding relations of all times and the information of the medical care personnel distributed correspondingly;
the medical communication terminal calls or leaves a message for the communication group member corresponding to the medical staff; wherein the calling or leaving messages include one-to-one calling or leaving messages and one-to-many calling or leaving messages;
the medical communication terminal sends oral medical advice or text medical advice corresponding to the oral medical advice to the member of the communication group corresponding to the medical staff;
the medical communication terminal receives oral medical advice from a communication group member corresponding to the medical staff or text medical advice corresponding to the oral medical advice;
the corresponding medical communication terminal of the patient group calls the corresponding communication group member of the medical staff.
2. The medical communication account management method according to claim 1, wherein the calling of the medical staff member corresponding to the medical communication terminal by the patient group corresponding to the medical communication terminal includes:
the account management server receives patient request information, determines a patient address book according to the patient request information, and sends the patient request information to each terminal corresponding to a communication group where medical care personnel in the patient address book are located, wherein the patient address book refers to address book information of the medical care personnel in charge of the patient in the corresponding time period;
wherein the patient group refers to a communication group consisting of patients and/or family members of patients;
the account management server records the processing state of each terminal corresponding to the communication group for the patient request information, and feeds the processing state back to each terminal corresponding to the communication group; wherein the processing state comprises an unprocessed state and a processed state.
3. The medical communication account management method according to claim 1, wherein: the communication groups are grouped according to departments, functions or roles to which the medical staff belong.
4. The medical communication account management method according to claim 1, wherein: after the medical communication terminal makes one-to-many calls to the communication group members corresponding to the medical care personnel, the method comprises the following steps:
one or more members of the communication group answering the call or hanging up the call or ignoring the call; wherein the ignoring the call comprises realizing a function of ignoring the call based on a user operating a button on a terminal corresponding to the communication group member; or based on the voice information sent by the user, the function of ignoring the call is realized.
5. The medical communication account management method according to claim 1, wherein: the communication group comprises a first terminal and a plurality of second terminals;
determining at least one second terminal in a local area network where the first terminal is located as target equipment according to a preset networking rule;
and connecting the target equipment to an account management server.
6. The medical communication account management method according to claim 5, wherein: before determining at least one second terminal in the local area network where the first terminal is located as the target device according to a preset networking rule, the method further includes: locating the position of each second terminal, the steps comprising:
n reference points are deployed in an area to be positioned to form a signal receiving array;
any one second terminal forms a signal point, the signal point is directly communicated with the signal receiving array, and the position (x, y) of any one second terminal is obtained through calculation by the following linear equation:
wherein, the coordinate (x)1，y1)，(x2，y2)Λ(xn，y2) For the coordinates of n reference nodes, diIs the distance between the ith reference point and the second terminal, obtained by measurement during the actual positioning process, diThe relationship to the signal reception strength is:
where α is the path loss factor, Rd0For reference signal strength, RnAnd receiving the signal strength of the transmission signal of the second terminal for the nth reference node.
7. The medical communication account management method according to claim 1, wherein: calling the communication group members corresponding to the medical staff, specifically:
and carrying out voice calling on the communication group member corresponding to the medical staff.
8. The medical communication account management method according to claim 7, wherein: the voice call comprises:
acquiring voice data of the voice call;
converting the voice data into corresponding first text information;
extracting a first keyword set from the first text message according to a preset rule, wherein the first keyword set comprises at least one keyword;
and calculating the similarity of the first keyword set and a second keyword set, wherein the second keyword set is a keyword set extracted from corresponding second text information in a preset information base, and the preset information base comprises the incidence relation between a plurality of second text information and communication group information.
9. The medical communication account management method according to claim 8, wherein: respectively calculating the similarity of word shapes, the similarity of sentence lengths, the similarity of word orders and the similarity of distances of the first text information and the second text information by the following formulas:
word shape similarity:
sentence length similarity:
word order similarity:
distance similarity:
calculating the similarity of the first text information and the second text information according to the following formula:
Sim(A,B)＝a1WordSim(A,B)+a2LenSim(A,B)+a3OrderSim(A,B)+a4DisSim(A,B)
a is first text information, B is second text information, Len (A) is the number of keywords in a keyword set corresponding to the first text information, and Len (B) is the number of keywords in a keyword set corresponding to the second text information; SameWc (A, B) is the number of the same keywords in the keyword set corresponding to the first text information and the keyword set corresponding to the second text information;
the oncows (a, B) represents a set of keywords that appear only once in both the first text information a and the second text information B; i OnceWs (A, B) | is the number of keywords in the OnceWs (A, B) set, k is the word distance value when the trained DisSim (A, B) is 0.5, Max () is the maximum function, Abs () is the absolute value function, a1Is the weight coefficient of the word-shape similarity WordSim (A, B), a2Is a weight coefficient of the sentence length similarity LenSim (A, B), a3Is the similarity of the word order similarity OrderSim (A, B), a4Is the weight coefficient of the distance similarity DisSim (A, B).
10. A medical communication account management system, the system comprising:
the communication group determination module is used for determining a communication group to which the medical staff belongs based on the medical staff logging in the account management server; the communication group is a set of a plurality of terminals having the same medical communication realization function according to a preset rule; wherein the same medical communication implementation function comprises one or more of the same authority to process the transaction, the same configuration information and the same communication authority;
an execution module, configured to perform one or more of the following operations according to the authority of the communication group: setting a patient bed corresponding to the medical staff; setting time-sharing management of the communication group corresponding to the medical staff to obtain a corresponding time-sharing address list; the time-interval address book comprises corresponding relations of all times and the information of the medical care personnel distributed correspondingly; calling or leaving a message for the communication group member corresponding to the medical staff; wherein, the calling or leaving messages comprise one-to-one calling or leaving messages and one-to-many calling or leaving messages; processing oral medical orders or text medical orders corresponding to the oral medical orders sent by the members of the communication group corresponding to the medical staff; the corresponding medical communication terminal of the patient group calls the corresponding communication group member of the medical staff.
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