CN108764931A - A kind of vehicle after-sale service system - Google Patents
A kind of vehicle after-sale service system Download PDFInfo
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- CN108764931A CN108764931A CN201810273988.7A CN201810273988A CN108764931A CN 108764931 A CN108764931 A CN 108764931A CN 201810273988 A CN201810273988 A CN 201810273988A CN 108764931 A CN108764931 A CN 108764931A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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Abstract
The present invention discloses a kind of vehicle after-sale service system, including：Service network platform, user data platform, sales platform, development & production platform, server, the service network platform, user data platform, sales platform, development & production platform are communicated to connect with subordinate server respectively.Vehicle after-sale service system disclosed by the invention.On the one hand user experience is improved, the legitimate rights and interests of user is ensured, enjoys better after-sale service；On the one hand, it is convenient for producer to collect data, to be analyzed in conjunction with data, adjustment R&D direction, provides better after-sale service to the user at the quality for improving automobile.
Description
Technical field
The present invention relates to a kind of after-sale service systems, and in particular to a kind of after-sale service system of vehicle.
Background technology
With the development of science and technology with the raising of living standards of the people, more and more families possess car as generation
Step tool.But the after-sale service of automobile also directly affects public praise and the sales volume of sale of automobile.As a kind of the valuable of family
Property, vehicle owner often also need to mating service, such as after-sales service, insurance etc. after buying automobile；Auto vendor
It wishes to know that automobile needs improved direction from the feedback of problem after sale, improves automotive quality, grasp rational research and development side
To improving the experience of user.
But in traditional sale of automobile service and after-sale service, although the shops 4S can also provide corresponding maintenance service,
It is that this depends on the collection of the professional of businessman or producer and sales force to problem after sale, also a large amount of automobiles
Maintenance work carried out in maintenance store, so, in the prior art, the collections of data has incomplete and lag, and automobile is after sale
The field data collected in service is imperfect, data acquisition not in time, be easy to mislead the analysis of producer, and this data of collecting
Mode, increases human cost, and efficiency is also to be improved.
Vehicle after-sale service system proposed by the present invention.On the one hand user experience is improved, the legitimate rights and interests of user is ensured, enjoys
By better after-sale service；On the one hand, it is convenient for producer to collect data, to be analyzed in conjunction with data, adjustment R&D direction,
It improves the quality of automobile, provide better after-sale service to the user.
Invention content
In view of above-mentioned deficiencies of the prior art, the purpose of the present invention is to provide a kind of vehicle after-sale service system, a sides
User experience is improved in face, ensures the legitimate rights and interests of user, enjoys better after-sale service；On the one hand, it is convenient for producer to collect number
According to be analyzed in conjunction with data, adjustment R&D direction, provides better after-sale service to the user at the quality for improving automobile.
To achieve the above object, the present invention adopts the following technical scheme that：
A kind of vehicle after-sale service system, including：Service network platform, user data platform, sales platform, development & production
Platform, server, the service network platform, user data platform, sales platform, development & production platform respectively with affiliated service
Device communicates to connect.
Preferably, the service network platform includes：Reservation module, enquiry module, mapping module, update module, it is described
Reservation module repair reservation, the enquiry module are used for for inquiring network of maintenance and repair, the mapping module mapping module with map
The position of network of maintenance and repair is presented to user for form, and the update module after repair for updating repair message.
Preferably, the user data platform includes：Registration, log-in module, information of vehicles module, maintenance modules, insurance
Module, the registration, log-in module are used for user's registration platform account, and the information of vehicles module is used to register the vehicle of user
Information, the maintenance modules are used to register the insurance letter of the repair message of user, the insurance module for registering user's vehicle
Breath.
Preferably, the sales platform includes：Statistical module, release module, display module, promotion module, the statistics
Module is used to count the sales volume of various brands automobile, and the release module is used to issue information of vehicles, parameter on sales platform,
The display module is used to show that the picture of vehicle, the promotion module to be used for user's promotion vehicle.
Preferably, the development & production platform includes：Fault information collection module, analysis module, the fault message are received
Collection module is used to collect mantenance data, the fault data of network of maintenance and repair, and the analysis module is for analyzing failure.
Preferably, the information of vehicles includes the brand of car, model, the purchase date, buys ground, Business Information.
Preferably, when vehicle release each parts have unique encodings for identify automobile each component letter
Breath.
Preferably, the identification information in the coding includes：Parts title produces time, manufacturer's information.
Compared with prior art, the present invention has the advantages that：
The vehicle after-sale service system of the present invention.On the one hand user experience is improved, the legitimate rights and interests of user is ensured, enjoys
Better after-sale service；On the one hand, it is convenient for producer to collect data, to be analyzed in conjunction with data, adjustment R&D direction is improved
The quality of automobile provides better after-sale service to the user.
Description of the drawings
Fig. 1 is the control system schematic diagram of one embodiment of the invention vehicle after-sale service system；
Fig. 2 is the control block diagram of another embodiment of the present invention vehicle after-sale service system；
Fig. 3 is the control block diagram of another embodiment of the present invention vehicle after-sale service system；
Fig. 4 is the control block diagram of another embodiment of the present invention vehicle after-sale service system；
Fig. 5 is the control block diagram of another embodiment of the present invention vehicle after-sale service system.
Specific implementation mode
Embodying the exemplary embodiment of feature of present invention and advantage will in detail describe in above specification.It should be understood that
Various variations can be had in different embodiments by being the present invention, neither be departed from the scope of the present invention, and therein
Illustrate and illustrate inherently to be illustrated as being used, rather than to limit the present invention.
Below in conjunction with accompanying drawings and embodiments, the present invention is further described.
Fig. 1 is the control system schematic diagram of one embodiment of the invention vehicle after-sale service system.The vehicle of the present invention is after sale
Service system, including：Service network platform 100, user data platform 200, sales platform 300, development & production platform 400, clothes
Business device, 500.The service network platform 100, user data platform 200, sales platform 300, development & production platform divide 400 points
It is not communicated to connect with subordinate server.
The service network platform 100 is to collect the mantenance data of each repair I that and to be that user opens repair pre-
About, for user after network of maintenance and repair maintenance vehicle, network of maintenance and repair says repair message update to server 500.Service network platform 100
These data are collected, and inquiry and subscription services are opened for user.
The user data platform 200 includes registering the information of vehicles of user, repair letter for collecting data, the data
Breath, insurance information etc..After user buys vehicle, registration logs in platform website, fills in information of vehicles, including the brand of car, type
Number, the purchase date, insurance products, purchase ground, the information such as businessman, in subsequent maintenance service and buying reinsurance process, these
Information also updates therewith.The update of repair message and insurance information is updated by maintenance service and insurance company.
The sales platform 300 is used to count the sales situation of the automobile of each brand, also, businessman can pass through sale
Platform issues the picture of vehicle, information, parameter etc..
The mantenance data and fault data that the development & production platform 400 is used to be collected into according to network of maintenance and repair, analysis event
Hinder reason, improves research and development, improve the performance of product.Development & production platform 400 is feedback letter of the vehicle manufacture producer according to user
The repair message provided at breath and maintenance service needs to improve to analyze which place of vehicle, so as to adjust the direction of research and development,
Product is targetedly researched and developed, the performance of product is improved.
Fig. 2 is the control block diagram of another embodiment of the present invention vehicle after-sale service system.The service network platform of the present invention
100 include：Reservation module 101, enquiry module 102, mapping module 103, update module 104, the reservation module 101 are repaired pre-
About, the enquiry module 102 is used to be presented to user with map view and be tieed up for inquiring network of maintenance and repair, the mapping module 103
The position of site is repaiied, the update module 104 after repair for updating repair message.
User can preengage maintenance service by reservation module 101 and pass through when the vehicle of registered user needs repairing
The reservation module 101 of service network platform 100 preengages maintenance service, after network of maintenance and repair receives the reservation of user, pacifies for user
Row's repair.It can be specifically that maintenance personal visits as user's maintenance vehicle, can also be that vehicle is reached network of maintenance and repair repair by user.
User can use the position of the inquiry network of maintenance and repair of enquiry module 102, specific address, service content etc..
Mapping module 103 is used to present the position of network of maintenance and repair to user with map view, and user is in inquiry network of maintenance and repair
When, after clicking to enter the StoreFront of some network of maintenance and repair, network of maintenance and repair other than showing site information, also with map view to
The specific location of network of maintenance and repair is presented in family.
Update module 104 is used to be updated repair message, for example, after the completion of the vehicle maintenance of user A, update module
104 are updated to repair message repair is completed.
Fig. 3 is the control block diagram of another embodiment of the present invention vehicle after-sale service system.User data platform 200 includes：
Registration, log-in module 201, information of vehicles module 202, maintenance modules 203, insurance module 204, the registration, log-in module 201
For user's registration platform account, the information of vehicles module 202 is used to register the information of vehicles of user, the maintenance modules
203 for registering the insurance information of the repair message, the insurance module 204 of user for registering user's vehicle.
Registration, log-in module 201 are for user's registration platform account, landing platform account.When user's registration platform account,
It needs to fill in the account of itself, password, contact method, fill in information of vehicles, including the brand of car, model, purchase date, guarantor
Dangerous kind, purchase ground etc. information.
Information of vehicles module 202 includes the brand of car, model, the purchase date, buys ground, Business Information.
Maintenance modules 203 are used to register the repair message of user, after user preengages repair, synchronized update repair message.
Repair message is updated by maintenance service, and maintenance modules 203 obtain and synchronized update.
Insurance module 204 is used to register the insurance information of user's vehicle, and provides insurance service for the vehicle of user.
Fig. 4 is the control block diagram of another embodiment of the present invention vehicle after-sale service system.The sales platform 300 of the present invention wraps
It includes：Statistical module 301, release module 302, display module 303, promotion module 304, the statistical module 301 is for counting each
The sales volume of brand automobile, the release module 302 are used to issue information of vehicles, parameter, the displaying on sales platform 300
Module 303 is used to show that the picture of vehicle, the promotion module 304 to be used for user's promotion vehicle.
Statistical module 301 counts the sales situation of each brand automobile on sales platform 200, and to each brand
The consumption sum of automobile is counted.
Release module 302 is for issuing information of vehicles, including the picture of publication vehicle, information, parameter etc. information.
Display module 303 is used to show vehicle to user, can be specifically multi-angle attempt, performance table etc. information.
Promotion module 304 is used for user's promotion information of vehicles, such as when New Car, recommends new car to user.
Fig. 5 is the control block diagram of another embodiment of the present invention vehicle after-sale service system.The development & production platform 400 wraps
It includes：Fault information collection module 401, analysis module 402, the fault information collection module 401 is for collecting network of maintenance and repair
Mantenance data, fault data, the analysis module 402 is for analyzing failure.
Development & production platform is vehicle manufacture producer according to the repair provided at the feedback information of user and maintenance service
Information needs to improve to analyze which place of vehicle, so as to adjust the direction of research and development, targetedly researches and develops product, improves product
Performance.
For convenience of the collection of information, there are one the every of unique encodings automobile for identification for each parts when automobile dispatches from the factory
The information of one component, identification information include the information such as parts title, the time of making the product, manufacturer.
For vehicle in repair, network of maintenance and repair obtains the information of parts by reading the coding of parts, if this zero
Part needs to replace, then updates replacement information into server 500, while the identification information of the new parts of replacement being read into
In server 500.Businessman or network of maintenance and repair analyzed by the parts repair message of record parts condition of sales, which
Parts belong to the parts that maintenance rate is high or replacement rate is high, to the targetedly adjustment amount of stocking up distribution.Businessman or
Network of maintenance and repair can also lead to parts repair message analyze which kind of brand vehicle belong to failure rate vehicle occurred frequently, performance needs change
Into the vehicle of, which kind of brand, to belong to the relatively lower vehicle of failure rate, performance more stable.In addition, businessman or network of maintenance and repair also may be used
To count other business, such as car detailing business etc., it is that customer compares preference then to analyze which kind of beauty business, according to
Analysis result, reasonable arrangement handle the resource and manpower of each business.
Auto vendor analyzes automobile by collected fault information data and diagnostic result data in server
Which component need to improve performance, stability is improved, to for the research and development of product provide guidance so that auto vendor can have
Product is pointedly researched and developed, the performance of automobile is improved, also provides direction for the research and development of new product.
In conclusion the vehicle after-sale service system of the present invention.On the one hand user experience is improved, ensures the legal power of user
Benefit enjoys better after-sale service；On the one hand, it is convenient for producer to collect data, to be analyzed in conjunction with data, adjustment research and development
Direction, provides better after-sale service to the user at the quality for improving automobile.
Although describing the present invention with reference to exemplary embodiment, it is to be understood that, term used is explanation and example
Property, term and not restrictive.Due to the present invention spirit or essence that can be embodied in a variety of forms without departing from invention,
It should therefore be appreciated that the above embodiment is not limited to any details above-mentioned, and should be spiritual defined by appended claims
Accompanying is all should be with the whole variations and remodeling widely explained, therefore fallen into claim or its equivalent scope in range to weigh
Profit requires to be covered.
Claims (8)
1. a kind of vehicle after-sale service system, which is characterized in that including：Service network platform, user data platform, sale are flat
Platform, development & production platform, server, the service network platform, user data platform, sales platform, development & production platform point
It is not communicated to connect with subordinate server.
2. system according to claim 1, which is characterized in that the service network platform includes：Reservation module, inquiry mould
Block, mapping module, update module, the reservation module repair reservation, the enquiry module is for inquiring network of maintenance and repair, describedly
Module is used to present the position of network of maintenance and repair to user with map view, and the update module is used to update repair after repair
Information.
3. system according to claim 1, which is characterized in that the user data platform includes：Registration, log-in module,
Information of vehicles module, maintenance modules, insurance module, the registration, log-in module are used for user's registration platform account, the vehicle
Information module is used to register the information of vehicles of user, and the maintenance modules are for registering the repair message of user, the insurance mould
Block is used to register the insurance information of user's vehicle.
4. system according to claim 1, which is characterized in that the sales platform includes：Statistical module, release module,
Display module, promotion module, the statistical module are used to count the sales volume of various brands automobile, and the release module is used in pin
Sell and issue information of vehicles, parameter on platform, the display module is used to show the picture of vehicle, the promotion module be used for
Family promotion vehicle.
5. system according to claim 1, which is characterized in that the development & production platform includes：Fault information collection mould
Block, analysis module, the fault information collection module are used to collect mantenance data, the fault data of network of maintenance and repair, the analysis
Module is for analyzing failure.
6. system according to claim 3, which is characterized in that the information of vehicles includes the brand, model, purchase of car
Date, purchase ground, Business Information.
7. according to claim 1-6 any one of them system, which is characterized in that there is only each parts when vehicle release
The information of each component of one coding for identifying automobile.
8. system according to claim 7, which is characterized in that the identification information in the coding includes：Parts title,
Produce time, manufacturer's information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810273988.7A CN108764931A (en) | 2018-03-29 | 2018-03-29 | A kind of vehicle after-sale service system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810273988.7A CN108764931A (en) | 2018-03-29 | 2018-03-29 | A kind of vehicle after-sale service system |
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| Publication Number | Publication Date |
|---|---|
| CN108764931A true CN108764931A (en) | 2018-11-06 |
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ID=63980726
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810273988.7A Pending CN108764931A (en) | 2018-03-29 | 2018-03-29 | A kind of vehicle after-sale service system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111242635A (en) * | 2019-12-16 | 2020-06-05 | 深圳市智微智能软件开发有限公司 | After-sale data maintenance method and system |
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| JP2003006474A (en) * | 2001-06-19 | 2003-01-10 | Carpoint Kk | Method, device, and medium for vehicle estimation |
| CN103606085A (en) * | 2013-11-01 | 2014-02-26 | 北京京东尚科信息技术有限公司 | Method of issuing after-sale service data and server |
| WO2016206105A1 (en) * | 2015-06-26 | 2016-12-29 | 深圳市赛亿科技开发有限公司 | After-sales service platform based on cloud architecture |
-
2018
- 2018-03-29 CN CN201810273988.7A patent/CN108764931A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2003006474A (en) * | 2001-06-19 | 2003-01-10 | Carpoint Kk | Method, device, and medium for vehicle estimation |
| CN103606085A (en) * | 2013-11-01 | 2014-02-26 | 北京京东尚科信息技术有限公司 | Method of issuing after-sale service data and server |
| WO2016206105A1 (en) * | 2015-06-26 | 2016-12-29 | 深圳市赛亿科技开发有限公司 | After-sales service platform based on cloud architecture |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111242635A (en) * | 2019-12-16 | 2020-06-05 | 深圳市智微智能软件开发有限公司 | After-sale data maintenance method and system |
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Application publication date: 20181106 |