CN108764660A - Robot distribution method, apparatus and system - Google Patents
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Abstract
The present invention relates to robotic technology field, a kind of robot distribution method, apparatus and system are provided.The robot distribution method is applied to the server being connect with the multiple robot communications of deployment in place of business, including：After the first robot in multiple robots carries out language interaction with current customer, the first voiceprint of current customer is obtained from the first robot；Judge the first voiceprint whether with any history vocal print information match in vocal print library；If so, based on the identity information for matching history vocal print information acquisition current customer to match with the first voiceprint and with personal preference；The second robot in multiple robots is determined as being suitable for providing the matching robot of service to current customer by identity-based information and personal preference；It controls the second robot and provides service to current customer.This method has fully considered the personalized service demand of customer in dispensation machines people, is conducive to the service experience for improving customer.
Description
Technical field
The present invention relates to robot fields, in particular to a kind of robot distribution method, apparatus and system.
Background technology
Currently, with the fast development of robot technology, in places of business such as hotel, supermarket, dining rooms, have begun to use
Intelligent robot provides intelligentized service to customer.Typically, multiple robots can be disposed in above-mentioned place of business, therefore
To the problem of being related to distributing suitable robot for customer when serve.In the prior art, to robot into
The method distributed nearby is often taken in row distribution, i.e., the robot nearest from customer is distributed to customer and provide service for it.It should
Robot distribution method only only accounts for the positional factor of robot, and does not consider the actual demand of customer, therefore distributes to
The robot of customer might not be suitable for its offer service, cause customer to decline the satisfaction of robot service, to battalion
The business condition in industry place adversely affects, while being also unfavorable for each robot and being played during to serve
Itself the characteristics of.
Invention content
In view of this, a kind of robot distribution method of offer of the embodiment of the present invention, apparatus and system, true by Application on Voiceprint Recognition
Recognize the identity information of customer and personal preference, dispensation machines artificial customer provide personalized service, to solve above-mentioned technology
Problem.
The embodiment of the present invention is achieved through the following technical solutions：
In a first aspect, the embodiment of the present invention provides a kind of robot distribution method, it is applied to and disposes in place of business
The server of multiple robot communication connections, including：
After the first robot in multiple robots carries out language interaction with current customer, worked as from the first robot
The first voiceprint of preceding customer；
Judge the first voiceprint whether with any history vocal print information match in vocal print library；
If so, based on the identity information for matching history vocal print information acquisition current customer to match with the first voiceprint
And with personal preference；
The second robot in multiple robots is determined as being suitable for caring for current by identity-based information and personal preference
Visitor provides the matching robot of service；
It controls the second robot and provides service to current customer.
As it can be seen that voiceprint of the robot distribution method provided in an embodiment of the present invention according to customer, determines that its identity is believed
Breath and personal preference simultaneously distribute matching robot based on this for customer, have fully considered the personalized service demand of customer, point
Rationally with strategy, the service experience for being conducive to improve customer, makes customer leave preferable impression to the place of business.Meanwhile profit
Confirm that customer identification is not easily susceptible to external environment influence with Application on Voiceprint Recognition, the accuracy rate of identification is high, is conducive to the conjunction of robot
Reason distribution.
With reference to first aspect, in the first possible embodiment of first aspect, identity-based information and individual
Before the second robot in multiple robots is determined as the matching robot suitable for providing service to current customer by preference, side
Method further includes：
The emotional information of current customer is obtained from the first robot；
The second robot in multiple robots is determined as being suitable for caring for current by identity-based information and personal preference
Visitor provides the matching robot of service, including：
The second robot in multiple robots is determined as being suitable for by identity-based information, personal preference and emotional information
The matching robot of service is provided to current customer.
I.e. in dispensation machines people, it may be considered that the current emotional factor of customer.
With reference to first aspect, in second of possible embodiment of first aspect, identity-based information and individual
Before the second robot in multiple robots is determined as the matching robot suitable for providing service to current customer by preference, side
Method further includes：
Site environment information where obtaining customer from the first robot；
The second robot in multiple robots is determined as being suitable for caring for current by identity-based information and personal preference
Visitor provides the matching robot of service, including：
The second robot in multiple robots is determined as by identity-based information, personal preference and site environment information
Suitable for providing the matching robot of service to current customer.
I.e. in dispensation machines people, it may be considered that the site environment factor around customer.
With reference to first aspect, in the third possible embodiment of first aspect, identity-based information and individual
Before the second robot in multiple robots is determined as the matching robot suitable for providing service to current customer by preference, side
Method further includes：
The location information that each robot is obtained from each robot in multiple robots obtains multiple position letters altogether
Breath；
The second robot in multiple robots is determined as being suitable for caring for current by identity-based information and personal preference
Visitor provides the matching robot of service, including：
The second robot in multiple robots is determined as by identity-based information, personal preference and multiple location informations
Suitable for providing the matching robot of service to current customer.
I.e. in dispensation machines people, it may be considered that the distance factor with surrounding machine people of customer.
With reference to first aspect or first aspect the first to any one possible embodiment in the third,
In 4th kind of possible embodiment of one side, the first robot in multiple robots carries out language friendship with current customer
After mutually, before the first voiceprint that current customer is obtained from the first robot, method further includes：
The detection information for indicating whether customer close to the first robot is obtained from the first robot；
When determining current customer close to the first robot based on detection information, control the first robot to current customer into
Row is greeted.
Customer is greeted, experience of the customer for the place of business can be improved, while customer can also be promoted
It is exchanged with robot, to acquire the voiceprint of customer, and then suitable robot is distributed for customer.
The 4th kind of possible embodiment with reference to first aspect, in the 5th kind of possible embodiment of first aspect
In, when determining current customer close to the first robot based on detection information, current customer is asked by the first robot of control
It waits, including：
When determining current customer close to the first robot based on detection information, current customer is obtained from the first robot
Facial image information；
Gender and the age of current customer are determined based on facial image information；
Current customer is greeted based on gender and age.
The factors such as gender, age that can be based on customer carry out customer personalized greeting, improve the experience of customer, care for
The gender of visitor, age can be judged by its face-image.
The 4th kind of possible embodiment with reference to first aspect, in the 6th kind of possible embodiment of first aspect
In, when determining current customer close to the first robot based on detection information, current customer is asked by the first robot of control
It waits, including：
When determining current customer close to the first robot based on detection information, current customer is obtained from the first robot
Second voiceprint；
Gender and the age of current customer are determined based on the second voiceprint；
Current customer is greeted based on gender and age.
The factors such as gender, age that can be based on customer carry out customer personalized greeting, improve the experience of customer, care for
The gender of visitor, age can be judged by its vocal print.
With reference to first aspect, in the 7th kind of possible embodiment of first aspect, server also respectively with robot
The first terminal equipment of user and the communication connection of the second terminal equipment of robot provider, the second robot of control is to working as
After preceding serve, method further includes：
The first evaluation service is provided to first terminal equipment, robot user is obtained and passes through first terminal equipment pair second
The first evaluation result that the service that robot provides is evaluated；
The second evaluation service is provided to second terminal equipment, robot provider is obtained and passes through second terminal equipment pair second
The second evaluation result that the service that robot provides is evaluated；
Judge whether the quality for the service that the second robot provides reaches based on the first evaluation result and the second evaluation result
To preset quality；
If it is not, the second robot is determined as the robot that is eliminated.
Robot user and robot provider can evaluate the service quality of robot jointly, to eliminate clothes in time
Be engaged in second-rate robot, and robot provider is promoted to be improved robot.Meanwhile robot user can lead to
First terminal monitoring of tools robot allocation flow is crossed, robot provider can also pass through second terminal monitoring of tools robot
Allocation flow, it is ensured that robot assigning process is open and clear, and allocation strategy has justice for the robot that different manufacturers produce
Property.
Second aspect, the embodiment of the present invention provide a kind of robot distributor, are applied to and dispose in place of business
The server of multiple robot communication connections, including：
Vocal print acquisition module, after carrying out language interaction with current customer for the first robot in multiple robots,
The first voiceprint of current customer is obtained from the first robot；
Voice print matching module, for judge the first voiceprint whether with any history voiceprint phase in vocal print library
Match；
Customer Information acquisition module, for if so, based on the matching history voiceprint to match with the first voiceprint
Obtain current customer identity information and with personal preference；
Robot distribution module is used for identity-based information and personal preference by the second robot in multiple robots
It is determined as being suitable for providing the matching robot of service to current customer；
Control module provides service for controlling the second robot to current customer.
The third aspect, the embodiment of the present invention provide a kind of computer storage media, meter are stored in computer storage media
Calculation machine program instruction when computer program instructions are read and run by the processor of computer, executes first aspect or first party
The method that the possible embodiment of any one of face provides.
Fourth aspect, the embodiment of the present invention provide a kind of electronic equipment, including processor and computer storage media, meter
It is stored with computer program instructions in calculation machine storage medium, when computer program instructions are read out by the processor and run, executes the
The method that the possible embodiment of any one of one side or first aspect provides.
5th aspect, the embodiment of the present invention provide a kind of robot distribution system, including：Deployment in place of business multiple
Robot and the server being connect with multiple robot communications；
The first robot in multiple robots is used for after carrying out language interaction with current customer, will be collected current
The first voiceprint of customer is sent to server；
Server for judge the first voiceprint whether with any history vocal print information match in vocal print library, and
When the determination result is yes based on the identity for matching history vocal print information acquisition current customer to match with the first voiceprint
Information and with personal preference, server is additionally operable to identity-based information and personal preference by the second machine in multiple robots
Device people is determined as being suitable for providing the matching robot of service to current customer, and sends control instruction to the second robot of institute；
Second robot is used to provide service to current customer based on control instruction.
Description of the drawings
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below will be to needed in the embodiment attached
Figure is briefly described, it should be understood that the following drawings illustrates only certain embodiments of the present invention, therefore is not construed as pair
The restriction of range for those of ordinary skill in the art without creative efforts, can also be according to this
A little attached drawings obtain other relevant attached drawings.
Fig. 1 shows that the embodiment of the present invention provides the structural schematic diagram of robot distribution system；
Fig. 2 shows the structural schematic diagrams of robot provided in an embodiment of the present invention；
Fig. 3 shows the structural schematic diagram of server provided in an embodiment of the present invention；
Fig. 4 shows that the embodiment of the present invention provides the flow chart of robot distribution method；
Fig. 5 shows that the embodiment of the present invention provides the flow chart of the step S01 to step S02 of robot distribution method；
Fig. 6 shows that the embodiment of the present invention provides the flow chart of the step S15 to step S18 of robot distribution method；
Fig. 7 shows the functional block diagram of robot distributor provided in an embodiment of the present invention.
In figure：10- robots distribution system；100- robots；102- first memories；The storage controls of 104- first
Device；106- first processors；108- the first voice collecting units；The first image acquisition units of 110-；112- positioning units；
114- sensor units；116- voice playing units；118- execution units；120- display units；122- first network lists
Member；200- servers；202- second memories；The second storage controls of 204-；206- second processors；208- second
Voice collecting unit；The second image acquisition units of 210-；212- identity registration units；214- data input units；216-
Second network element；300- first terminal equipment；400- second terminal equipment；500- robots distributor；510- sound
Line acquisition module；520- voice print matching modules；530- Customer Information acquisition modules；540- robots distribution module；550-
Control module.
Specific implementation mode
Below in conjunction with attached drawing in the embodiment of the present invention, technical solution in the embodiment of the present invention carries out clear, complete
Ground describes, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.Usually exist
The component of the embodiment of the present invention described and illustrated in attached drawing can be arranged and be designed with a variety of different configurations herein.Cause
This, the detailed description of the embodiment of the present invention to providing in the accompanying drawings is not intended to limit claimed invention below
Range, but it is merely representative of the selected embodiment of the present invention.Based on the embodiment of the present invention, those skilled in the art are not doing
The every other embodiment obtained under the premise of going out creative work, shall fall within the protection scope of the present invention.
It should be noted that：Similar label and letter indicate similar terms in following attached drawing, therefore, once a certain Xiang Yi
It is defined, then it further need not be defined and explained in subsequent attached drawing in a attached drawing.Meanwhile the present invention's
In description, term " first ", " second " etc. are only used for distinguishing description, are not understood to indicate or imply relative importance.
Fig. 1 shows that the embodiment of the present invention provides the structural schematic diagram of robot distribution system 10.Referring to Fig.1, robot
The server 200 that distribution system 10 is communicated to connect including robot 100 and with robot 100.Wherein, robot 100 is usual
Deployment in place of business, such as places such as hotel, supermarket, dining room, the quantity of robot 100 be it is multiple, can be by different machines
Qi Ren production firms produce, and different robots 100 has different service ability, and the clothes of differentiation can be provided to customer
It is engaged in, such as the robot 100 having is good at and customer conversation, some robots 100 are good at as customer recommendation commodity, some robots
100 are good at and lead the way for customer, and some robots 100 are good to pour for customer end tea, and some robots 100, which are good at, to be swept environment and defend
It is raw etc..Server 200 generally falls into the operator of place of business, and server 200 can be a server 200, can also
It is the combination of the server 200 of more different function.It is connected by communication between robot 100 and server 200
Can be wired or wireless communication connection to carry out data interaction, since robot 100 needs to move regularly,
Therefore it is typically implemented as wireless communication connection in practice.
In some embodiments, robot distribution system 10 can also include first communicated to connect with server 200
Terminal device 300 and second terminal equipment 400.Wherein, first terminal equipment 300 belongs to robot user, can be one
A or multiple, robot user can be the operator of place of business or the customer using robot service.Second terminal is set
Standby 400 belong to robot provider, can be one or more.Robot provider can be production firm of robot, machine
People retailer, robot research and development unit etc., different robot providers may have the second terminal equipment 400 of oneself.
In embodiments of the present invention, first terminal equipment 300 and second terminal equipment 400 can be personal computer, mobile device,
Intelligent wearable device, mobile unit etc. can connect network and the equipment with calculation processing power.
It is carried out again about the concrete function and principle of robot distribution system 10, in the embodiment of the method below specific
It illustrates.
Fig. 2 shows the structural schematic diagrams of robot 100 provided in an embodiment of the present invention.With reference to Fig. 2, robot 100 can
To include first memory 102, the first storage control 104, first processor 106, the first voice collecting unit 108, first
Image acquisition units 110, positioning unit 112, sensor unit 114, voice playing unit 116, execution unit 118, display are single
Member 120 and first network unit 122.These components can mutually be communicated by one or more communication bus/signal wire.
Wherein, first memory 102 can be used for storing software program, such as the service routine of robot 100, first processor
106 are stored in the software program in memory by operation, to realize the service function of robot 100.First memory 102
It may be, but not limited to, random access memory (Random Access Memory, RAM), read-only memory (Read
OnlyMemory, ROM), programmable read only memory (Programmable Read-Only Memory, PROM) is erasable
Read-only memory (Erasable Programmable Read-Only Memory, EPROM), electricallyerasable ROM (EEROM)
(Electric Erasable Programmable Read-Only Memory, EEPROM) etc..First processor 106 and
Other possible components can carry out the access of first memory 102 under the control of the first storage control 104.
First processor 106 can be a kind of IC chip, the processing capacity with signal.The first above-mentioned processing
Device 106 can be general processor, including central processing unit (Central Processing Unit, CPU), micro-control unit
(Micro Controller Unit, MCU), network processing unit (Network Processor, NP) or other conventional treatments
Device；It can also be application specific processor, including digital signal processor (Digital Signal Processor, DSP), special collection
At circuit (Application Specific Integrated Circuits, ASIC), field programmable gate array (Field
Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components.
First voice collecting unit 108 is used to acquire the voice of customer, can be but not limited to the equipment such as microphone.
First image acquisition units 110 are used for the acquisition of external image, can be but not limited to the equipment such as camera.
Positioning unit 112 is used to obtain the geographical location of robot 100, can be but not limited to satellite positioning module,
Such as GPS module, big dipper module etc..
Sensor unit 114 includes one or more different types of sensors, such as detecting whether has customer to connect
Close proximity sensor, temperature sensor, humidity sensor, smoke sensor device, flame for detecting site environment situation pass
Sensor, optical sensor etc..
Voice playing unit 116 for playing voice to realize that robot 100 is interacted with the language of customer, can be but
It is not limited to loudspeaker.
Execution unit 118 is used to execute the specific action of robot 100, such as moves, article is carried for customer, is swept the floor
Action, to be serve.
Display unit 120 is for showing information, such as the information etc. of customer queries, to be serve.
First network unit 122 is for receiving and transmitting network signal to realize the interaction with server 200, network letter
Number may include wireless signal or wire signal, common in embodiments of the present invention is wireless signal, i.e., implements in the present invention
Example in first network unit 122 it is common be wireless network module, such as Wi-Fi module, bluetooth module, NB-IoT modules,
Zigbee module etc..
It is appreciated that structure shown in Fig. 2 is only to illustrate, robot 100 may also include than shown in Fig. 2 more or more
Few component, or with the configuration different from shown in Fig. 2.Hardware, software or its group may be used in each component shown in Fig. 2
It closes and realizes.
Fig. 3 shows the structural schematic diagram of server 200 provided in an embodiment of the present invention.Server 200 may include
Two memories 202, the second storage control 204, second processor 206, the second voice collecting unit 208, the second Image Acquisition
Unit 210, identity registration unit 212, data input unit 214 and the second network element 216.These components can pass through one
Item or a plurality of communication bus/signal wire mutually communicate.
Wherein, second memory 202 can be used for storing software program/module, such as robot provided in an embodiment of the present invention
Distribution method and the corresponding program instruction/module of device, second processor 206 are stored in by operation in first memory 102
Software program/module, to realize robot distribution method provided in an embodiment of the present invention and device.Second memory 202
It may be, but not limited to, random access memory (Random Access Memory, RAM), read-only memory (Read Only
Memory, ROM), programmable read only memory (Programmable Read-Only Memory, PROM) is erasable read-only
Memory (Erasable Programmable Read-Only Memory, EPROM), electricallyerasable ROM (EEROM)
(Electric Erasable Programmable Read-Only Memory, EEPROM) etc..Second processor 206 and
Other possible components can carry out the access of second memory 202 under the control of the second storage control 204.
Second processor 206 can be a kind of IC chip, the processing capacity with signal.Above-mentioned second processing
Device 206 can be general processor, including central processing unit (Central Processing Unit, CPU), micro-control unit
(Micro Controller Unit, MCU), network processing unit (Network Processor, NP) or other conventional treatments
Device；It can also be application specific processor, including digital signal processor (Digital Signal Processor, DSP), special collection
At circuit (Application Specific Integrated Circuits, ASIC), field programmable gate array (Field
Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components.It may be implemented or execute disclosed each method, step and the logic diagram in the embodiment of the present invention.
Second voice collecting unit 208 is used to acquire the voice of customer, can be but not limited to the equipment such as microphone.
Second image acquisition units 210 are used for the acquisition of external image, can be but not limited to the equipment such as camera.
The identity information of the customer for identification of identity registration unit 212, can be but not limited to identity card reader or
Member's card reader of person place of business.
Data input unit 214 is used for text information typing server 200, can be but not limited to keyboard, hand-written
The equipment such as plate.
Second network element 216 is for receiving and transmitting network signal to realize the interaction with robot 100, network letter
Number may include wireless signal or wire signal, common in embodiments of the present invention is wireless signal, i.e., implements in the present invention
It is wireless network module that the second network element 216 is common in example, for example, Wi-Fi module, bluetooth module, NB-IoT modules,
Zigbee module etc..
It is appreciated that structure shown in Fig. 3 is only to illustrate, server 200 may also include than shown in Fig. 3 more or more
Few component, or with configurations different as shown in figure 3.Hardware, software or its group may be used in each component shown in Fig. 3
It closes and realizes.
First embodiment：
Fig. 4 shows that the embodiment of the present invention provides the flow chart of robot distribution method.With reference to Fig. 4, distribution side of robot
Method is applied to server 200, specifically includes：
Step S10：After the first robot in multiple robots 100 carries out language interaction with current customer, server
200 obtain the first voiceprint of current customer from the first robot.
Wherein, the first robot can be the robot 100 near current customer, and quantity can be one or more.
First robot can carry out language interaction with current customer, such as acquire current customer by the first voice collecting unit 108
Voice, speech recognition is carried out by first processor 106 and knows that it is semantic and makes response, then passes through voice playing unit
116 play artificial synthesized voice corresponding with the response.Meanwhile first robot with current customer carry out language interaction after,
The voice of collected current customer can be sent to server 200, be extracted by voice of the server 200 based on current customer
Go out the first voiceprint of current customer, certainly, in some embodiments, the extraction of the first voiceprint can also be by first
Robot completes.
Step S11：Server 200 judge the first voiceprint whether with any history voiceprint phase in vocal print library
Match.
When customer comes place of business for the first time, voiceprint registration can be carried out on server 200, it specifically can be by servicing
The voice of the second voice collecting unit 208 acquisition customer of device 200, is stored in after extracting voiceprint by second processor 206
In vocal print library, the voiceprint stored in vocal print library is known as history voiceprint.Customer is carrying out the same of voiceprint registration
When, it is also necessary to identity information and its personal preference are registered, the registration for identity information can pass through server
200 identity registration unit 212 is completed, and the registration for personal preference can then pass through the data input unit of server 200
214 are manually entered, and personal preference may include the contents such as the service liked, personal lifestyle custom, hobby.It is servicing
On device 200, the identity information and personal preference of the voiceprint of customer and customer are associated simultaneously by second processor 206
The incidence relation is stored in the database.
After server 200 obtains the first voiceprint of current customer in step s 11, by the first voiceprint and vocal print
History voiceprint in library is compared.
Step S12：If so, server 200 is based on the matching history vocal print information acquisition to match with the first voiceprint
The identity information of current customer and with personal preference.
If there is the history voiceprint to match with the first voiceprint in vocal print library, show to come before current customer
It crosses the place of business and carried out voiceprint registration.The history voiceprint to match with the first voiceprint might as well be known as matching
History voiceprint, since identity information and personal preference are associated with by customer in registration with voiceprint, because
This server 200 can inquire from database based on matching history voiceprint obtain current customer before it is registered
Identity information and personal preference.If there is no matching history voiceprint in vocal print library, show not carry out before current customer
Voiceprint registration is crossed, the first voiceprint can be registered, while server 200 can also control the first robot and pass through language
Sound broadcast unit 116 or display unit 120 prompt current customer, it is allowed to be carried out at the same time identity on server 200
The registration of information and personal preference.It should be understood that in some embodiments, can increase in robot 100 and be similar to
The function module of identity registration unit 212 and data input unit 214, so that customer can be directly complete in robot 100
At the registration of identity information and personal preference.
Step S13：200 identity-based information of server and personal preference are by the second machine in multiple robots 100
People is determined as being suitable for providing the matching robot of service to current customer.
Server 200 is based on preset robot matching algorithm, according to the identity information of current customer and personal preference
Selection is suitable for providing the matching robot of service to current customer from the multiple robots 100 for be deployed in place of business.Here
Preset robot matching algorithm is not especially limited, such as can be according to the identity information and personal preference of customer to customer
Classify, each classification is manually specified a type of robot 100 and provides service for it in advance, is cared for from current in distribution
Select in the corresponding robot of classification where visitor is corresponding 100 one as matching robot.In another example can be in advance by big
The modes such as data analysis count the favorite service of customer of different identity and different personal preference, from being capable of providing such
Selected in the robot 100 of service one as matching robot.Obviously, example is above are only, other algorithms can also be taken.
For ease of illustrating, it might as well think that the second robot is determined as matching robot by server 200, the second robot can be with first
Robot is the same robot 100, may not be the same robot 100.
Step S14：Server 200 controls the second robot and provides service to current customer.
Second robot is determined as after matching robot by server 200, can be sent to control instruction and make second
Robot provides service to current customer.If the second robot and the first robot are not the same robot 100, server
200, which can also control the first robot, leaves current customer or no longer carries out interaction with current customer, and the second robot is then
Start to provide service for it by moving close to current customer.Alternatively, if the first robot includes multiple, one of them is true
It is set to the second robot, then other first robots may exit off current customer or no longer be carried out with current customer interactive.The
The movement of one robot or the second robot can be completed by the execution unit 118 of robot 100, and the second robot provides clothes
Business can pass through voice playing unit 116 (language Interactive class service), (the action class of execution unit 118 according to the type of service
Service) and display unit 120 (display class service) in one or more function modules complete.
In above-mentioned robot distribution method, the identity information of current customer and personal preference are cared for only for current
Objective personal customized information has fully considered the customized information in dispensation machines people 100, therefore robot 100 distributes
The result is that personalized, and reality of the location information factor of robot 100 without considering customer itself is only considered in the prior art
The method of salary distribution of border demand has difference substantially, can substantially improve the service experience of customer, make customer to the business field
Left preferable impression.Meanwhile confirming that customer identification is not easily susceptible to external environment influence, the standard of identification using Application on Voiceprint Recognition
True rate is high, is conducive to the reasonable distribution of robot 100.It certainly, in some embodiments, can also be using recognition of face as really
The supplementary means for recognizing customer identification, to further increase the accuracy of customer identification identification.Acquisition of the robot 100 for face
It can be completed by the first image acquisition units 110, and the registration of face information can then pass through the second figure on server 200
As collecting unit 210 is completed.
In addition, the customer for not carrying out voiceprint registration, identity information registration and personal preference registration, it can be according to silent
The allocation algorithm recognized provides service, such as allocation algorithm nearby in the prior art for its artificial its of distribution matching machine, such
Situation no longer elaborates.
In a kind of embodiment of the embodiment of the present invention, server 200 can be combined with working as in dispensation machines people 100
The emotional information of preceding customer is allocated.Wherein, the first voice collecting unit 108 of the first robot obtains the language of current customer
Sound and after being sent to server 200, server 200 can be current to analyzing according to the variation of intonation therein, word speed, the tone
The emotional information of customer.Alternatively, the face-image that the first image acquisition units 110 of the first robot obtain current customer is concurrent
It send to server 200, server 200 can go out the emotional information of current customer according to the mutation analysis of wherein expression.Certainly,
In some embodiments, the analysis acquisition of emotional information can also be completed by the first robot.Emotional information may include happiness
The moods such as anger funeral music, different from the identity information of customer and personal preference, emotional information is a kind of current state of customer, and
Identity information and a kind of native mode that personal preference is customer.In other words when for current customer dispensation machines people 100, both
The native mode of current customer is considered, it is contemplated that the current state of current customer, allocation result are more targeted.For example,
When server 200 finds that current customer is nervous according to emotional information, can according to the identity information of current customer with
And on the basis of personal preference is allocated, preferential selection is capable of providing the robot 100 of music service, is played for current customer
Easily music alleviates its intense strain.
In a kind of embodiment of the embodiment of the present invention, server 200 can be combined with working as in dispensation machines people 100
Site environment information where preceding customer is allocated.Wherein, the first robot passes through different types of in sensor unit 114
Sensor acquires environmental parameter and after being sent to server 200, server 200 can according to temperature therein, humidity, illumination,
The ambient parameter analysis such as harmful gas concentration obtain site environment information.Certainly, in some embodiments, site environment information
Analysis acquisition can also be completed by the first robot.The native mode of the site environment information customer that premise arrives therewith is current
State is different, is unrelated with customer itself, and site environment information describes extraneous natural environment situation, the nature ring
Border situation can impact customer.Therefore, when distributing matching robot for current customer, consider site environment information, energy
Enough so that allocation result is more targeted.For example, when server 200 is higher according to site environment INFORMATION DISCOVERY site environment temperature
When, it can be on the basis of being allocated according to the identity information and personal preference of current customer, preferential selection is capable of providing
The robot 100 of air-supply service is current customer service.
In a kind of embodiment of the embodiment of the present invention, server 200 can be combined with portion in dispensation machines people 100
The location information of each robot 100 in place of business of administration is allocated, for example, according to the identity information of current customer with
And personal preference can select wherein distance to work as when having determined that multiple robots 100 are suitable for providing service for current customer
The nearest robot 100 of preceding customer is as matching robot.The location information of each robot 100 can pass through robot 100
On positioning system be acquired and be uploaded to server 200.
It may be noted that the above-mentioned various methods of salary distribution can be freely combined, in other words in the body based on current customer
On the basis of part information and personal preference are allocated, emotional information, site environment information and position letter can be combined with
One or more in breath are allocated, to obtain the more accurate allocation result for matching customer demand.
Fig. 5 shows that the embodiment of the present invention provides the flow chart of the step S01 to step S02 of robot distribution method.Ginseng
According to Fig. 5, before step S10 is executed, robot distribution method can also include：
Step S01：Server 200 obtains the inspection for indicating whether customer close to the first robot from the first robot
Measurement information.
The sensor unit 114 of first robot may include proximity sensor, can have customer close to the first machine right
Device people is detected, and detection information is sent to server 200.
Step S02：Server 200 based on detection information when determining current customer close to the first robot, control first
Current customer is greeted by robot.
When current customer is close to the first robot, significant change will produce in detection information, such as level height
Variation, server 200 would know that current customer close to the first robot according to the variation.At this point, server 200 is to the first machine
Device people assigns greeting instruction, and the first robot executes the instruction and greeted to current customer.Certainly, in certain embodiments
In, the first robot can also automatically greet current customer.Current customer is greeted, on the one hand can be improved
Experience of the current customer for the place of business, on the one hand after the first robot completes to greet, current customer has the general of bigger
Rate carries out language interaction with the first robot, can be transferred to execute step S10 to step S14 at this time, convenient for distributing matching for it
Robot.
Specifically, being greeted for current customer, individual character can be carried out according to the gender of current customer and age
The greeting of change.For example, for 10 years old children below, it was greeting that " child, hello ", which may be used, for 70 years old or more
Male, it is greeting that " old Mr., you are good ", which may be used, so that current customer feels more warm, is more in line with daily life
In greeting custom.The gender and age for judging current customer can at least be judged by two ways.The first side
Formula is acquired the voice of current customer by the first voice capture device, paid attention to here when current customer is close to the first robot
Voice the voice of language interaction is not necessarily carried out with the first robot, can also be current customer and other customers carry out
The voice of language interaction, server 200 parses from the voice and obtains the second voiceprint, and is analyzed by voiceprint analysis program
Vocal print feature is that can determine gender and the age of current customer.It may be noted that the age here refer to the rough age rather than
The accurate age.The second way is acquired current when current customer is close to the first robot by the first image capture device
The facial image information of customer, server 200 analyze facial characteristics therein according to facial image information and can determine current Gu
The gender of visitor and age.Above two mode is the prior art of comparative maturity, herein without being specifically described.Obviously
, above two mode can also be combined to obtain more accurate testing result.
In addition, also lacking the evaluation mechanism of the service provided robot 100 in the prior art, robot can not be determined
100 distribution specific effects on earth how, can not also determine the active service ability of robot 100.The embodiment of the present invention provides
Robot distribution method is also provided the following technical solutions to solve the above problems.
Fig. 6 shows that the embodiment of the present invention provides the flow chart of the step S15 to step S18 of robot distribution method.Ginseng
According to Fig. 6, after step S14 is executed, robot distribution method can also include：
Step S15：Server 200 provides the first evaluation service to first terminal equipment 300, and it is logical to obtain robot user
Cross the first evaluation result that the service that first terminal equipment 300 provides the second robot is evaluated.
Here the concrete form of evaluation result is not construed as limiting, such as can be a variety of sides such as marking, ballot, word evaluation
Formula.What the first evaluation result represented is evaluation opinion of the robot user to second robot of this sub-distribution, evaluation content
May include service ability, the satisfaction etc. of the second robot.Second robot can record service data in service process,
And disclosure is carried out on server 200, to be referred in evaluation.
Step S16：Server 200 provides the second evaluation service to second terminal equipment 400, and it is logical to obtain robot provider
Cross the second evaluation result that the service that second terminal equipment 400 provides the second robot is evaluated.
What the second evaluation result represented is evaluation opinion of the robot provider to second robot of this sub-distribution.It is true
Fairness of the manufacturer of robot in evaluation is protected, the second robot can be carried out at anonymity before obtaining the second evaluation result
Reason, conceals its specific production firm and model.
Step S17：Server 200 judges what the second robot provided based on the first evaluation result and the second evaluation result
Whether the quality of service reaches preset quality.
First evaluation result, the second evaluation result and preset quality can be quantified, be convenient for comparing.
Step S18：If it is not, the second robot is determined as the robot that is eliminated by server 200.
If the service quality of the second robot is not up to preset quality, at least there are two types of reasons.The first is the reason is that second
Robot service ability itself is poor, and the second robot can be determined as the robot that is eliminated by server 200, by factory of robot
Quotient replaces or upgrades.Second the reason is that robot distribution method itself there are problem, causes to be not suitable for currently to care for
The second robot that visitor provides service is provided for service.When not can determine that specific reason, by the second robot mark
The reason of being denoted as that eliminate be safer way, first suspending its service further investigation is second robot itself or machine
The reason of device people's distribution method, causes its service quality unqualified.It, generally will not be according only to primary service in actual implementation
As a result some robot 100 is just eliminated, can be judged according to the multiple evaluation result of some robot 100 in a period of time
Whether it, which should be marked as, is eliminated.
In step S15 to step S18, robot user and robot provider have been considered for robot
The evaluation opinion of 100 service ability is conducive to find the underproof robot 100 of service ability or robot distribution in time
The problem of method, can also promote robot provider to improve robot 100 to provide better service for customer
Function, while promoting optimization for robot distribution method.
In addition, being deployed in multiple robots 100 of place of business may be produced by different production firms of robot, if
Server 200 of leaving is allocated, and assigning process is opaque for the external world, it is difficult to ensure the public affairs of assigning process and result
Levelling may cause the controversial issue between each production firm, for example, certain manufacturer under the premise of not knowing about assigning process, may recognize
Robot 100 for oneself production is with better function, but is assigned with the robot 100 of other manufacturers production in practice, therefore
Suspect that there are shady deals for assigning process.In embodiments of the present invention, first terminal equipment 300 and second terminal equipment 400 and clothes
Business device 200 communicates to connect, can also be to the robot 100 on server 200 other than it can evaluate robot service
Assigning process carries out real-time oversight, such as the decision data involved in assigning process can be carried out disclosure by server 200, so that
Robot user and robot provider can check it, it is ensured that 100 assigning process of robot discloses
It is bright, to ensure distributional equity.
In conclusion robot distribution method provided in an embodiment of the present invention, identity information that can be based on customer and
Artificial its of personal preference distribution matching machine provides personalized service, can significantly improve the service experience of customer.Further
, in some embodiments, it can be combined with the site environment information where the emotional information of customer, customer and each machine
The information such as the location information of device people 100 carry out robot 100 and distribute, to obtain more accurately allocation result.Meanwhile at other
In embodiment, robot user and robot provider can also exercise supervision to 100 assigning process of robot, it is ensured that
Distributional equity, and the specific service quality of robot 100 can be evaluated, service need cannot be met in time by eliminating
The robot 100 asked, improves service quality, and the research and development of robot 100 is promoted to improve.
Second embodiment：
Fig. 7 shows the functional block diagram of robot distributor 500 provided in an embodiment of the present invention.With reference to Fig. 7, this hair
The robot distributor 500 that bright embodiment provides is applied to communicate to connect with the multiple robots 100 of deployment in place of business
Server 200, including vocal print acquisition module 510, voice print matching module 520, Customer Information acquisition module 530, robot point
With module 540 and control module 550.Wherein, vocal print acquisition module 510 is for the first machine in multiple robots 100
After people carries out language interaction with current customer, the first voiceprint of current customer is obtained from the first robot；Voice print matching mould
Block 520 for judge the first voiceprint whether with any history vocal print information match in vocal print library；Customer Information obtains
Module 530 is used for if so, based on the identity for matching history vocal print information acquisition current customer to match with the first voiceprint
Information and with personal preference；Robot distribution module 540 is used for identity-based information and personal preference by multiple robots
The second robot in 100 is determined as being suitable for providing the matching robot of service to current customer；Control module 550 is for controlling
Second robot provides service to current customer.
The technique effect of robot distributor 500 provided in an embodiment of the present invention, realization principle and generation is first
It has been illustrated in embodiment, to briefly describe, second embodiment part does not refer to place, can refer in corresponding in first embodiment
Hold.
3rd embodiment：
Third embodiment of the invention provides a kind of computer storage media, and computer journey is stored in computer storage media
Sequence instructs, and when computer program instructions are read and run by the processor of computer, executes and is provided in first embodiment of the invention
Method.The computer storage media can be implemented as, but be not limited to the second memory 202 shown in Fig. 3.
Fourth embodiment：
Fourth embodiment of the invention provides a kind of electronic equipment, including processor and computer storage media, computer
It is stored with computer program instructions in storage medium and executes the present invention when computer program instructions are read out by the processor and run
The method provided in first embodiment.The electronic equipment can be implemented as, but be not limited to the server 200 shown in Fig. 3.
It should be noted that each embodiment in this specification is described in a progressive manner, each embodiment weight
Point explanation is all difference from other examples, and the same or similar parts between the embodiments can be referred to each other.
For device class embodiment, since it is basically similar to the method embodiment, so fairly simple, the related place ginseng of description
See the part explanation of embodiment of the method.
In several embodiments provided herein, it should be understood that disclosed device and method can also pass through it
Its mode is realized.The apparatus embodiments described above are merely exemplary, for example, the flow chart and block diagram in attached drawing are aobvious
The device of multiple embodiments according to the present invention, architectural framework in the cards, the work(of method and computer program product are shown
It can and operate.In this regard, each box in flowchart or block diagram can represent one of a module, section or code
Point, a part for the module, section or code includes one or more for implementing the specified logical function executable
Instruction.It should also be noted that at some as in the realization method replaced, the function of being marked in box can also be attached to be different from
The sequence marked in figure occurs.For example, two continuous boxes can essentially be basically executed in parallel, they also may be used sometimes
To execute in the opposite order, this is depended on the functions involved.It is also noted that each of block diagram and or flow chart
The combination of box in box and block diagram and or flow chart, function or the dedicated of action are based on as defined in execution
The system of hardware is realized, or can be realized using a combination of dedicated hardware and computer instructions.
In addition, each function module in each embodiment of the present invention can integrate to form an independent portion
Point, can also be modules individualism, can also two or more modules be integrated to form an independent part.
It, can be with if the function is realized and when sold or used as an independent product in the form of software function module
It is stored in computer read/write memory medium.Based on this understanding, technical scheme of the present invention is substantially in other words to existing
There is the part for the part or the technical solution that technology contributes that can be expressed in the form of software products, the computer
Software product is stored in a storage medium, including some instructions are used so that computer equipment executes each embodiment institute of the present invention
State all or part of step of method.Computer equipment above-mentioned includes：Personal computer, server, mobile device, intelligence are worn
The various equipment with execution program code ability such as equipment, the network equipment, virtual unit are worn, storage medium above-mentioned includes：U
Disk, mobile hard disk, read-only memory, random access memory, magnetic disc, tape or CD etc. are various can to store program code
Medium.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.All within the spirits and principles of the present invention, any made by repair
Change, equivalent replacement, improvement etc., should all be included in the protection scope of the present invention.It should be noted that：Similar label and letter exist
Similar terms are indicated in following attached drawing, therefore, once being defined in a certain Xiang Yi attached drawing, are then not required in subsequent attached drawing
It is further defined and is explained.
The above description is merely a specific embodiment, but scope of protection of the present invention is not limited thereto, any
Those familiar with the art in the technical scope disclosed by the present invention, can easily think of the change or the replacement, and should all contain
Lid is within protection scope of the present invention.Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
It should be noted that herein, relational terms such as first and second and the like are used merely to a reality
Body or operation are distinguished with another entity or operation, are deposited without necessarily requiring or implying between these entities or operation
In any actual relationship or order or sequence.Moreover, the terms "include", "comprise" or its any other variant are intended to
Non-exclusive inclusion, so that the process, method, article or equipment including a series of elements is not only wanted including those
Element, but also include other elements that are not explicitly listed, or further include for this process, method, article or equipment
Intrinsic element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that
There is also other identical elements in process, method, article or equipment including the element.
Claims (10)
1. a kind of robot distribution method, which is characterized in that be applied to connect with the multiple robot communications of deployment in place of business
The server connect, including：
After the first robot in the multiple robot carries out language interaction with current customer, obtained from first robot
Obtain the first voiceprint of the current customer；
Judge first voiceprint whether with any history vocal print information match in vocal print library；
If so, based on the identity for matching current customer described in history vocal print information acquisition to match with first voiceprint
Information and with personal preference；
The second robot in the multiple robot is determined as being suitable for based on the identity information and the personal preference
The matching robot of service is provided to the current customer；
It controls second robot and provides service to the current customer.
2. robot distribution method according to claim 1, which is characterized in that described to be based on the identity information and institute
Personal preference is stated to be determined as being suitable for by the second robot in the multiple robot providing of service to the current customer
Before robot, the method further includes：
The emotional information of the current customer is obtained from first robot；
It is described based on the identity information and the second robot in the multiple robot is determined as by the personal preference
Suitable for the matching robot to current customer offer service, including：
Based on the identity information, the personal preference and the emotional information by the second machine in the multiple robot
People is determined as being suitable for providing the matching robot of service to the current customer.
3. robot distribution method according to claim 1, which is characterized in that described to be based on the identity information and institute
Personal preference is stated to be determined as being suitable for by the second robot in the multiple robot providing of service to the current customer
Before robot, the method further includes：
Site environment information where obtaining the customer from first robot；
It is described based on the identity information and the second robot in the multiple robot is determined as by the personal preference
Suitable for the matching robot to current customer offer service, including：
Based on the identity information, the personal preference and the site environment information by second in the multiple robot
Robot is determined as being suitable for providing the matching robot of service to the current customer.
4. robot distribution method according to claim 1, which is characterized in that described to be based on the identity information and institute
Personal preference is stated to be determined as being suitable for by the second robot in the multiple robot providing of service to the current customer
Before robot, the method further includes：
The location information that each robot is obtained from each robot in the multiple robot, obtains multiple positions altogether
Information；
It is described based on the identity information and the second robot in the multiple robot is determined as by the personal preference
Suitable for the matching robot to current customer offer service, including：
Based on the identity information, the personal preference and the multiple location information by second in the multiple robot
Robot is determined as being suitable for providing the matching robot of service to the current customer.
5. the robot distribution method according to any claim in claim 1-4, which is characterized in that described described more
After the first robot in a robot carries out language interaction with current customer, the current Gu is obtained from first robot
Before the first voiceprint of visitor, the method further includes：
The detection information for indicating whether customer close to first robot is obtained from first robot；
When determining the current customer close to first robot based on the detection information, first robot is controlled
The current customer is greeted.
6. robot distribution method according to claim 5, which is characterized in that described to be determined based on the detection information
When the current customer is close to first robot, controls first robot and the current customer is greeted, wrap
It includes：
When determining the current customer close to first robot based on the detection information, obtained from first robot
Obtain the facial image information of the current customer；
Gender and the age of the current customer are determined based on the facial image information；
The current customer is greeted based on the gender and the age.
7. robot distribution method according to claim 5, which is characterized in that described to be determined based on the detection information
When the current customer is close to first robot, controls first robot and the current customer is greeted, wrap
It includes：
When determining the current customer close to first robot based on the detection information, obtained from first robot
Obtain the second voiceprint of the current customer；
Gender and the age of the current customer are determined based on second voiceprint；
The current customer is greeted based on the gender and the age.
8. robot distribution method according to claim 1, which is characterized in that the server also makes with robot respectively
With the first terminal equipment of side and the second terminal equipment communication connection of robot provider, control second machine
After people provides service to the current customer, the method further includes：
The first evaluation service is provided to the first terminal equipment, the robot user is obtained and is set by the first terminal
The first evaluation result that the standby service provided second robot is evaluated；
The second evaluation service is provided to the second terminal equipment, the robot provider is obtained and is set by the second terminal
The second evaluation result that the standby service provided second robot is evaluated；
The matter for the service that second robot provides is judged based on first evaluation result and second evaluation result
Whether amount reaches preset quality；
If it is not, second robot is determined as the robot that is eliminated.
9. a kind of robot distributor, which is characterized in that be applied to connect with the multiple robot communications of deployment in place of business
The server connect, including：
Vocal print acquisition module, after carrying out language interaction with current customer for the first robot in the multiple robot,
The first voiceprint of the current customer is obtained from first robot；
Voice print matching module, for judge first voiceprint whether with any history voiceprint phase in vocal print library
Match；
Customer Information acquisition module, for if so, based on the matching history voiceprint to match with first voiceprint
Obtain the current customer identity information and with personal preference；
Robot distribution module, for based on the identity information and the personal preference by the in the multiple robot
Two robots are determined as being suitable for providing the matching robot of service to the current customer；
Control module provides service for controlling second robot to the current customer.
10. a kind of robot distribution system, which is characterized in that including：Deployment multiple robots in place of business and with institute
State the server of multiple robot communication connections；
The first robot in the multiple robot is used for after carrying out language interaction with current customer, will be collected described
First voiceprint of current customer is sent to the server；
The server for judge first voiceprint whether with any history vocal print information match in vocal print library,
And when the determination result is yes based on described in the matching history vocal print information acquisition to match with first voiceprint when
The identity information of preceding customer and with personal preference, the server be additionally operable to based on the identity information and it is described it is personal partially
It is good to be determined as being suitable for by the second robot in the multiple robot providing the matching robot of service to the current customer,
And send control instruction to second robot of institute；
Second robot is used to provide service to the current customer based on the control instruction.
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| CN201810451255.8A CN108764660A (en) | 2018-05-11 | 2018-05-11 | Robot distribution method, apparatus and system |
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| CN111191074A (en) * | 2019-12-10 | 2020-05-22 | 秒针信息技术有限公司 | Member information query method and system based on voiceprint recognition |
| CN112508657A (en) * | 2021-02-02 | 2021-03-16 | 红石阳光（北京）科技股份有限公司 | Method and system for controlling greeting robot based on intelligent brain |
| CN112652314A (en) * | 2020-12-30 | 2021-04-13 | 太平金融科技服务（上海）有限公司 | Method, device, equipment and medium for verifying disabled object based on voiceprint shading |
| CN113894783A (en) * | 2021-10-12 | 2022-01-07 | 北京声智科技有限公司 | Interaction method, device and equipment of robot and computer readable storage medium |
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| CN113894783A (en) * | 2021-10-12 | 2022-01-07 | 北京声智科技有限公司 | Interaction method, device and equipment of robot and computer readable storage medium |
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