CN108764633A - A kind of method for allocating tasks, system and terminal device - Google Patents
A kind of method for allocating tasks, system and terminal device Download PDFInfo
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- 230000001755 vocal effect Effects 0.000 claims description 42
- 238000004590 computer program Methods 0.000 claims description 20
- 239000000284 extract Substances 0.000 claims description 7
- 238000006243 chemical reaction Methods 0.000 claims description 5
- 241000406668 Loxodonta cyclotis Species 0.000 claims description 3
- 235000021167 banquet Nutrition 0.000 abstract description 16
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- 238000004458 analytical method Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
Abstract
The present invention is suitable for technical field of information management, provides a kind of method for allocating tasks, including：Obtain task list to be issued；Obtain the identity information of object to be identified in task list to be issued；The identity information of target object in preset target object data library is matched with the identity information of object to be identified；If the identity information of object to be identified is matched with the identity information of target object, it sets the corresponding task of object to be identified to idle task；Idle task is deleted from task list to be issued, obtain effective task list and issues effective task list.It is matched with the identity information of object to be identified by the identity information of target object in goal-selling object database, accurately identify the target object in task to be issued, and delete idle task in task to be issued, improve the efficiency dialed of attending a banquet, existing telemarketing process is solved there are agent's recognition efficiency is low, causes the problem of dialing inefficiency of attending a banquet.
Description
Technical field
The invention belongs to a kind of technical field of information management more particularly to method for allocating tasks, system and terminal devices.
Background technology
Telemarketing be it is a kind of rely on phone marketing method, with phone be main means of communication, sought by telephone for special use
Number is sold, is directly contacted with client with company's name, and uses company's automated information management technology and specialized operation platform,
Complete the business of the main marketing process such as promotion, consulting, quotation and the confirmation of product bargain of Products.
During telemarketing, procuratorial telephone number has been dialed if attending a banquet, it tends to be difficult to facilitate transaction, sale at
Power is low.Agent refers to certain commission being collected to proxied party, by generation according to agency contract or the power of attorney or verbal contract
The entity or individual on behalf of transacting business in the range of people authorizes is managed, such as vehicle insurance agent refers to the commission according to car owner,
On behalf of handling vehicle insurance business in the range of car owner authorizes, and the entity or individual of agency commission is collected to car owner in accordance with the law.
Therefore, in the field of business to usually require the procuratorial telephone number of identification, and procuratorial telephone number is masked, it avoids attending a banquet and dial
And waste resource of attending a banquet.
The usually manual collection agent's information of the prior art, or attend a banquet and meet when dialing after agent answers, then will
The telephone number currently dialed is labeled as agent's telephone number, and recognition efficiency is low, causes to attend a banquet and dials inefficiency.
In conclusion existing telephone sales process there are agent's recognition efficiency is low, causes to attend a banquet and dials inefficiency
The problem of.
Invention content
In view of this, an embodiment of the present invention provides a kind of method for allocating tasks, system and terminal device, it is existing to solve
Telemarketing process causes the problem of dialing inefficiency of attending a banquet there are agent's recognition efficiency is low.
The first aspect of the present invention provides a kind of method for allocating tasks, including：
Obtain task list to be issued；
The identity information of object to be identified in task list to be issued described in acquisition,
By the identity information of the identity information and the object to be identified of target object in preset target object data library
It is matched；
It, will be described to be identified if the identity information of the object to be identified is matched with the identity information of the target object
The corresponding task of object is set as idle task；
Delete the idle task from the task list to be issued, obtain effective task list and will it is described effectively
Task list is issued.
The second aspect of the present invention provides a kind of task distribution system, including：
Task acquisition module to be issued, for obtaining task list to be issued；
Identity information acquisition module, the identity information for obtaining object to be identified in the task list to be issued；
Matching module is used for the identity information of target object in goal-selling object database and the object to be identified
Identity information matched；
Invalid module is matched, if the identity information of the identity information and the target object for the object to be identified
Match, then sets the corresponding task of the object to be identified to idle task；
Removing module obtains effective task row for deleting the idle task from the task list to be issued
Table simultaneously issues effective task list.
The third aspect of the present invention provides a kind of terminal device, including memory, processor and is stored in described deposit
In reservoir and the computer program that can run on the processor, the processor realized when executing the computer program with
Lower step：
Obtain task list to be issued；
The identity information of object to be identified in task list to be issued described in acquisition,
By the identity information of the identity information and the object to be identified of target object in preset target object data library
It is matched；
It, will be described to be identified if the identity information of the object to be identified is matched with the identity information of the target object
The corresponding task of object is set as idle task；
Delete the idle task from the task list to be issued, obtain effective task list and will it is described effectively
Task list is issued.
The fourth aspect of the present invention provides a kind of computer readable storage medium, and the computer readable storage medium is deposited
Computer program is contained, the computer program realizes following steps when being executed by processor：
Obtain task list to be issued；
The identity information of object to be identified in task list to be issued described in acquisition,
By the identity information of the identity information and the object to be identified of target object in preset target object data library
It is matched；
It, will be described to be identified if the identity information of the object to be identified is matched with the identity information of the target object
The corresponding task of object is set as idle task；
Delete the idle task from the task list to be issued, obtain effective task list and will it is described effectively
Task list is issued.
A kind of method for allocating tasks, system and terminal device provided by the invention, by goal-selling object database
The identity information of target object and the identity information of object to be identified carry out matching inquiry, accurately identify in task to be issued
Target object, and idle task is deleted in task to be issued, the efficiency dialed of attending a banquet is improved, existing electricity is efficiently solved
Sales process is talked about there are agent's recognition efficiency is low, causes the problem of dialing inefficiency of attending a banquet.
Description of the drawings
It to describe the technical solutions in the embodiments of the present invention more clearly, below will be to embodiment or description of the prior art
Needed in attached drawing be briefly described, it should be apparent that, the accompanying drawings in the following description be only the present invention some
Embodiment for those of ordinary skill in the art without having to pay creative labor, can also be according to these
Attached drawing obtains other attached drawings.
Fig. 1 is a kind of implementation process schematic diagram for method for allocating tasks that the embodiment of the present invention one provides；
Fig. 2 is a kind of implementation process schematic diagram of method for allocating tasks provided by Embodiment 2 of the present invention；
Fig. 3 is a kind of implementation process schematic diagram for method for allocating tasks that the embodiment of the present invention three provides；
Fig. 4 is a kind of implementation process schematic diagram for method for allocating tasks that the embodiment of the present invention four provides；
Fig. 5 is a kind of structural schematic diagram for task distribution system that the embodiment of the present invention five provides；
Fig. 6 is a kind of structural schematic diagram for task distribution system that the embodiment of the present invention six provides；
Fig. 7 is a kind of structural schematic diagram for task distribution system that the embodiment of the present invention seven provides；
Fig. 8 is a kind of structural schematic diagram for task distribution system that the embodiment of the present invention eight provides；
Fig. 9 is the schematic diagram for the terminal device that the embodiment of the present invention nine provides.
Specific implementation mode
In being described below, for illustration and not for limitation, it is proposed that such as tool of particular system structure, technology etc
Body details, to understand thoroughly the embodiment of the present invention.However, it will be clear to one skilled in the art that there is no these specific
The present invention can also be realized in the other embodiments of details.In other situations, it omits to well-known system, system, electricity
The detailed description of road and method, in case unnecessary details interferes description of the invention.
In order to illustrate technical solutions according to the invention, illustrated below by specific embodiment.
Embodiment one：
As shown in Figure 1, present embodiments providing a kind of method for allocating tasks, specifically include：
Step S101：Obtain task list to be issued.
In a particular application, seat system can issue task list according to demand is dialed to seat personnel, issuing for task
Dial task comprising procuratorial in list, in order to avoid seat personnel dial it is procuratorial it is corresponding dial task, pass through seat
Seat system obtains task list to be issued.
Step S102：The identity information of object to be identified in task list to be issued described in acquisition.
In a particular application, task list to be issued includes the user information of one or more objects to be identified, user
Information includes the identity information and business information of object to be identified.It should be noted that identity information includes：Name, identity card
Number and telephone number etc. can show that the information of user identity.In the present embodiment, it is arranged by obtaining task to be issued
The identity information of whole objects to be identified in task list to be issued is obtained after table.Specially obtain task row to be issued
The ID card No. or telephone number of each object to be identified in table.It should be noted that above-mentioned object to be identified refers to packet
It is contained in the object of dialing attended a banquet in above-mentioned task list to be issued and need to make a phone call, object to be identified can appoint by waiting issuing
Business list is determined.
Step S103：By the identity information of target object in preset target object data library and the object to be identified
Identity information is matched.
In a particular application, the target object data library of the identity information comprising target object is pre-established.It first passes through in advance
Each channel obtains the identity information of target object (agent), as the name of target object, ID card No., telephone number,
Pass coding, agent's certificate information etc. can embody the information of agent's identity.Preset target object data library Zhong Bao
Include all procuratorial identity informations in the industry.
In a particular application, by the identity of the target object in the identity information of object to be identified and target object data library
Information is matched, and illustrates that the object to be identified is target object if having an identity information matching.Illustratively, to be identified
The telephone number matches of the telephone number of object and a certain target object in target object data library, then show the telephone number pair
The object to be identified answered is target object；The ID card No. of object to be identified and a certain target object in target object data library
ID card No. matching, then show the corresponding object to be identified of the ID card No. be target object.
It should be noted that including multiple target objects in target object data library, each target object corresponds to multiple bodies
Part information.Also include one or more objects to be identified in task list to be issued, each object to be identified also corresponds to multiple
Identity information.In the identity information of the identity information and target object that match object to be identified, the one of object to be identified is only needed
Item identity information is matched with a certain item identity information of some target object in target object data library, then shows that this is to be identified
The identity information of object is matched with the identity information of target object.
Step S104：It, will if the identity information of the object to be identified is matched with the identity information of the target object
The corresponding task of the object to be identified is set as idle task.
In a particular application, when the identity information of object to be identified is matched with the identity information of target object, illustrate this
Object to be identified is target object (agent), then sets the corresponding task of the object to be identified to idle task.
Step S105：The idle task is deleted from the task list to be issued, obtains effective task list simultaneously
Effective task list is issued.
In a particular application, since the corresponding task of the object to be identified is idle task, in order to improve efficiency, by the nothing
Effect task is deleted from task list to be issued, and then obtains effective task list.At this point, not wrapped in effective task list
Task is dialed containing target object is corresponding.Effective task list is issued, attends a banquet and is dialled according to effective task list
It beats, the telephone number of target object (agent) will not be dialed into, and then improve and dial efficiency.
A kind of method for allocating tasks provided in this embodiment passes through the identity of target object in goal-selling object database
The identity information of information and object to be identified carries out matching inquiry, accurately identifies the target object in task to be issued, and
Idle task is deleted in task to be issued, and is improved the efficiency dialed of attending a banquet, is efficiently solved existing telemarketing process and deposit
It is low in agent's recognition efficiency, cause the problem of dialing inefficiency of attending a banquet.
Embodiment two：
As shown in Fig. 2, relative to embodiment one, a kind of method for allocating tasks provided in this embodiment further includes：Step
S201~S203, specific details are as follows：
Step S201：If the identity information of the object to be identified and the identity information of the target object mismatch, obtain
Take the portfolio of the object to be identified within a preset period of time.
In a particular application, since preset target object data library may could not timely update, in order to further really
Determine in object to be identified whether there is also target object (agents), in the identity information of object to be identified and the body of target object
When part information mismatches, since the portfolio of target object (agent) within a preset period of time is more than non-targeted object,
It can further analyze whether object to be identified is target object by the portfolio in preset time period.It is obtained by seat system
Take the portfolio of the unmatched object to be identified of the identity information of identity information and target object within a preset period of time.
It should be noted that preset time period refers to daily working time section, such as：8：00~20:00.
It is specially to obtain each object to be identified default to obtain the portfolio of object to be identified within a preset period of time
Portfolio in period, or total traffic of each object to be identified in multiple preset time periods is obtained, this is total
Portfolio of the portfolio as the object to be identified, or each object to be identified is obtained in multiple preset time periods
Average traffic, using the average traffic as the portfolio of the object to be identified.
Step S202：Judge whether the portfolio is more than the first predetermined threshold value.
In a particular application, since the portfolio of target object (agent) within a preset period of time is more, setting
First predetermined threshold value judges whether the object to be identified is target object.The business of each object to be identified is judged respectively
Whether amount is more than the first predetermined threshold value, if the portfolio of object to be identified is more than the first predetermined threshold value, which is
Target object；If the portfolio of object to be identified is not more than the first predetermined threshold value, which may not be target pair
As.It should be noted that whether it is target object and pre-set that the first predetermined threshold value refers to weigh object to be identified
Traffic volume threshold.First predetermined threshold value can be set according to industry experience.
Step S203：If the portfolio is more than the first predetermined threshold value, the corresponding task of the object to be identified is arranged
For idle task.
In a particular application, since the portfolio of object to be identified is more than the first predetermined threshold value, the object to be identified
For target object (agent), therefore set the corresponding task of the object to be identified to idle task.
In one embodiment, above-mentioned method for allocating tasks further includes：
If the portfolio is less than or equal to first predetermined threshold value, and the portfolio is more than the second predetermined threshold value,
Then the object to be identified is set to suspected target object, within a preset time interval by the identity of the suspected target object
Information is matched again with the identity information of target object in the target object data library, wherein the first default threshold
Value is more than second predetermined threshold value.
In a particular application, when the portfolio of object to be identified is less than or equal to the first predetermined threshold value and is preset more than second
When threshold value, shows that the object to be identified may be target object, set the object to be identified to suspected target object.Due to mesh
Mark object database can carry out real-time update, therefore within a preset time interval by the identity information and mesh of the suspected target object
The identity information of target object is matched in mark object database.It should be noted that prefixed time interval can be according to mesh
The practical renewal frequency of mark object database is configured.
In a particular application, when the identity of target object in the identity information of suspected target object and target object data library
Information matches then show that the suspected target object is target object.The identity information and target object data of suspected target object
The identity information of target object mismatches in library, then shows that the suspected target object is not target object.
It should be noted that including multiple target objects in target object data library, each target object corresponds to multiple bodies
Part information.Each suspected target object also corresponds to multiple identity informations.In the identity information and target of matching suspected target object
An identity information for only needing suspected target object when the identity information of object and some target pair in target object data library
The a certain item identity information of elephant matches, then shows the identity information of the suspected target object and the identity information of target object
Match.
If the identity information of the suspected target object is matched with the identity information of the target object, by the doubtful mesh
The corresponding task of mark object is set as idle task.
In a particular application, when the identity information of suspected target object is matched with the identity information of target object, then table
The bright suspected target object is target object (agent), therefore the corresponding task of suspected target object is set as appointing in vain
Business.
Embodiment three：
As shown in figure 3, relative to embodiment one and two, a kind of method for allocating tasks provided in this embodiment further includes：Step
Rapid S301~S304, specific details are as follows：
Step S301：If the identity information of the object to be identified and the identity information of the target object mismatch, obtain
It takes the history of the object to be identified to record, and extracts the audio data of the history recording.
In a particular application, in order to further determine whether there is also target object (agent) in object to be identified,
When the identity information of object to be identified and the identity information of target object mismatch, the history recording of object to be identified is obtained,
And extract audio data from history recording.
Step S302：The audio data is converted into text data.
In a particular application, audio data is converted to text data and can be carried out by existing audio text conversion tool
Conversion.
Step S303：Identify in the text data whether include preset keyword.
In a particular application, during agent and customer service of attending a banquet converse, some industry slangs and agency can be used
The common-use words of people.Therefore industry slang and procuratorial common-use words are set to preset keyword.Discriminance analysis this article notebook data
In whether include preset keyword.It should be noted that preset keyword can be according to the normal of industry slang and target object
Term is configured.
Illustratively, the text data got is：" I will buy No. 1101 vehicle insurances, not increase contributing ", wherein " 1101
Number vehicle insurance " and it is " contributing " be industry term.Therefore include preset keyword in this article notebook data.
Step S304：If including preset keyword in the text data, by the corresponding task of the object to be identified
It is set as idle task.
In a particular application, if including preset keyword in text data, show that the object to be identified is target object
(agent), therefore set the corresponding task of the object to be identified to idle task.
Example IV：
As shown in figure 4, relative to embodiment one to three, a kind of method for allocating tasks provided in this embodiment further includes：Step
Rapid S401~S404, specific details are as follows：
Step S401：If the identity information of the object to be identified and the identity information of the target object mismatch, carry
It takes the history of the target object to record, and is recorded according to the history of the target object and obtain the vocal print feature of target object.
In a particular application, in order to further determine whether there is also target object (agent) in object to be identified,
When the identity information of object to be identified and the identity information of target object mismatch, since everyone vocal print feature differs
Sample, therefore can further judge that this is waited for by the matching degree of the vocal print feature of the vocal print feature and target object of object to be identified
Identify whether object is target object.
In a particular application, the vocal print feature of target object is obtained, the history recording of target object is obtained first, according to mesh
The history recording for marking object obtains the vocal print feature of target object.It should be noted that in the vocal print feature for obtaining target object
When be the vocal print feature for obtaining each target object according to the recording of the history of each target object respectively.
Step S402：The vocal print feature of the object to be identified is obtained according to the recording of the history of the object to be identified.
In a particular application, the history recording for obtaining each object to be identified respectively, further according to each object to be identified
History recording obtains the vocal print feature of the object to be identified.
Step S403：The vocal print feature of the object to be identified is matched with the vocal print feature of the target object.
In a particular application, by the vocal print feature of each object to be identified and the progress of the vocal print feature of each target object
Match.When the vocal print feature of object to be identified is matched with the vocal print feature of a certain target object, show that the object to be identified is target
Object.
Step S404：If matching degree is more than preset matching degree threshold value, the corresponding task of the object to be identified is arranged
For idle task.
It should be noted that preset matching threshold value refer to it is pre-set for weigh the vocal print feature of object to be identified with
The vocal print feature of target object whether matched threshold value, when the vocal print feature of the vocal print feature and target object of object to be identified
Matching degree is more than preset matching threshold value, then the vocal print feature for showing the object to be identified is matched with the vocal print feature of target object.
In a particular application, if the vocal print feature of object to be identified is matched with the vocal print feature of target object, show this
Object to be identified is target object (agent), therefore sets the corresponding task of the object to be identified to idle task.
Embodiment five：
As shown in figure 5, the present embodiment provides a kind of task distribution system 100, for executing the step of the method in embodiment one
Suddenly comprising：Task acquisition module 101 to be issued, identity information acquisition module 102, matching module 103, the invalid module of matching
104 and removing module 105.
Task acquisition module 101 to be issued, for obtaining task list to be issued；
Identity information acquisition module 102, the identity letter for obtaining object to be identified in the task list to be issued
Breath；
Matching module 103, for by the identity information of target object in goal-selling object database with it is described to be identified
The identity information of object is matched；
Invalid module 104 is matched, if believing for the identity information of the object to be identified and the identity of the target object
Breath matching, then set the corresponding task of the object to be identified to idle task；
Removing module 105 obtains effective task for deleting the idle task from the task list to be issued
List simultaneously issues effective task list.
It should be noted that task distribution system provided in an embodiment of the present invention, due to real with method shown in Fig. 1 of the present invention
It applies example and is based on same design, the technique effect brought is identical as embodiment of the method shown in Fig. 1 of the present invention, and particular content can be found in
Narration in embodiment of the method shown in Fig. 1 of the present invention, details are not described herein again.
Embodiment six：
As shown in fig. 6, the present embodiment provides a kind of task distribution system 200, for executing the step of the method in embodiment two
Suddenly comprising：Portfolio acquisition module 201, first threshold judgment module 202 and the invalid module of predetermined threshold value 203.
Portfolio acquisition module 201, if the identity of the identity information and the target object for the object to be identified
Information mismatches, and obtains the portfolio of the object to be identified within a preset period of time.
First threshold judgment module 202, for judging whether the portfolio is more than the first predetermined threshold value.
The invalid module 203 of predetermined threshold value, if being more than the first predetermined threshold value for the portfolio, by the object to be identified
Corresponding task is set as idle task.
In one embodiment, above-mentioned task distribution system further includes：Second threshold judgment module and suspected target object
Matching module.
Second threshold judgment module, if being less than or equal to the first predetermined threshold value, and the portfolio for the portfolio
More than the second predetermined threshold value, then sets the object to be identified to suspected target object and doubted within a preset time interval by described
It is matched again with the identity information of target object in the target object data library like the identity information of target object,
In, first predetermined threshold value is more than second predetermined threshold value；
Suspected target object matching module, if the identity information for the suspected target object and the target object
Identity information matches, and sets the corresponding task of the suspected target object to idle task.
Embodiment seven：
As shown in fig. 7, a kind of task distribution system 300 provided in this embodiment, for executing the method in embodiment three
Step comprising：Audio acquisition module 301, conversion module 302, identification module 303 and the invalid module of keyword 304.
If identity information of the audio acquisition module 301 for the identity information and the target object of the object to be identified
It mismatches, obtains the history recording of the object to be identified, and extract the audio data of the history recording.
Conversion module 302 is used to the audio data being converted to text data.
Whether identification module 303 includes for identification preset keyword in the text data.
If the invalid module 304 of keyword is used in the text data include preset keyword, will be described to be identified right
As corresponding task is set as idle task.
Embodiment eight：
As shown in figure 8, a kind of task distribution provided in this embodiment is 400, for executing the step of the method in example IV
Suddenly comprising：Target vocal print acquisition module 401, identification vocal print acquisition module 402, voice print matching module 403 and matching threshold
Invalid module 404.
If identity of the target vocal print acquisition module 401 for the identity information and the target object of the object to be identified
Information mismatches, and extracts the history recording of the target object, and is recorded according to the history of the target object and obtain target pair
The vocal print feature of elephant.
Identify vocal print acquisition module 402 for obtaining the object to be identified according to the recording of the history of the object to be identified
Vocal print feature.
Voice print matching module 403 is used for the vocal print feature of the vocal print feature of the object to be identified and the target object
It is matched.
If the invalid module 404 of matching threshold is more than preset matching degree threshold value for matching degree, by the object to be identified
Corresponding task is set as idle task.
Embodiment nine：
Fig. 9 is the schematic diagram for the terminal device that the embodiment of the present invention nine provides.As shown in figure 9, the terminal of the embodiment is set
Standby 9 include：Processor 90, memory 91 and it is stored in the meter that can be run in the memory 91 and on the processor 90
Calculation machine program 92, such as program.The processor 90 realizes above-mentioned each task distribution side when executing the computer program 92
Step in method embodiment, such as step S101 to S105 shown in FIG. 1.Alternatively, the processor 90 executes the computer
The function of each module/unit in above system embodiment, such as the function of module 101 to 105 shown in Fig. 5 are realized when program 92.
Illustratively, the computer program 92 can be divided into one or more module/units, it is one or
Multiple module/units are stored in the memory 91, and are executed by the processor 90, to complete the present invention.Described one
A or multiple module/units can be the series of computation machine program instruction section that can complete specific function, which is used for
Implementation procedure of the computer program 92 in the terminal device 9 is described.For example, the computer program 92 can be divided
It is cut into task acquisition module, identity information acquisition module, matching module, the invalid module of matching and removing module to be issued, respectively
Module concrete function is as follows：
Task acquisition module to be issued, for obtaining task list to be issued；
Identity information acquisition module, the identity information for obtaining object to be identified in the task list to be issued,
Matching module is used for the identity information of target object in goal-selling object database and the object to be identified
Identity information matched；
Invalid module is matched, if the identity information of the identity information and the target object for the object to be identified
Match, then sets the corresponding task of the object to be identified to idle task；
Removing module obtains effective task row for deleting the idle task from the task list to be issued
Table simultaneously issues effective task list.
The terminal device 9 can be the calculating such as desktop PC, notebook, palm PC and high in the clouds management server
Equipment.The terminal device may include, but be not limited only to, processor 90, memory 91.It will be understood by those skilled in the art that
Fig. 9 is only the example of terminal device 9, does not constitute the restriction to terminal device 9, may include more more or fewer than illustrating
Component, either combines certain components or different components, for example, the terminal device can also include input-output equipment,
Network access equipment, bus etc..
Alleged processor 90 can be central processing unit (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), application-specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor can also be any conventional processor
Deng.
The memory 91 can be the internal storage unit of the terminal device 9, such as the hard disk of terminal device 9 or interior
It deposits.The memory 91 can also be to be equipped on the External memory equipment of the terminal device 9, such as the terminal device 9
Plug-in type hard disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card dodge
Deposit card (Flash Card) etc..Further, the memory 91 can also both include the storage inside list of the terminal device 9
Member also includes External memory equipment.The memory 91 is for storing needed for the computer program and the terminal device
Other programs and data.The memory 91 can be also used for temporarily storing the data that has exported or will export.
It is apparent to those skilled in the art that for convenience of description and succinctly, only with above-mentioned each work(
Can unit, module division progress for example, in practical application, can be as needed and by above-mentioned function distribution by different
Functional unit, module are completed, i.e., the internal structure of the system are divided into different functional units or module, more than completion
The all or part of function of description.Each functional unit, module in embodiment can be integrated in a processing unit, also may be used
It, can also be above-mentioned integrated during two or more units are integrated in one unit to be that each unit physically exists alone
The form that hardware had both may be used in unit is realized, can also be realized in the form of SFU software functional unit.In addition, each function list
Member, the specific name of module are also only to facilitate mutually distinguish, the protection domain being not intended to limit this application.It is above-mentioned wireless
The specific work process of unit in terminal, module, can refer to corresponding processes in the foregoing method embodiment, no longer superfluous herein
It states.
In the above-described embodiments, it all emphasizes particularly on different fields to the description of each embodiment, is not described in detail or remembers in some embodiment
The part of load may refer to the associated description of other embodiments.
Those of ordinary skill in the art may realize that lists described in conjunction with the examples disclosed in the embodiments of the present disclosure
Member and algorithm steps can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are actually
It is implemented in hardware or software, depends on the specific application and design constraint of technical solution.Professional technician
Each specific application can be used different methods to achieve the described function, but this realization is it is not considered that exceed
The scope of the present invention.
In embodiment provided by the present invention, it should be understood that disclosed system/terminal device and method, it can be with
It realizes by another way.For example, system described above/terminal device embodiment is only schematical, for example, institute
The division of module or unit is stated, only a kind of division of logic function, formula that in actual implementation, there may be another division manner, such as
Multiple units or component can be combined or can be integrated into another system, or some features can be ignored or not executed.Separately
A bit, shown or discussed mutual coupling or direct-coupling or communication connection can be by some interfaces, system
Or INDIRECT COUPLING or the communication connection of unit, can be electrical, machinery or other forms.
It is described to be set as the unit that separating component illustrates and may or may not be physically separated, it is set as single
The component of member display may or may not be physical unit, you can be located at a place, or may be distributed over
In multiple network element.Some or all of unit therein can be selected according to the actual needs to realize this embodiment scheme
Purpose.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, it can also
It is that each unit physically exists alone, it can also be during two or more units be integrated in one unit.Above-mentioned integrated list
The form that hardware had both may be used in member is realized, can also be realized in the form of SFU software functional unit.
If the integrated module/unit, which is realized in the form of SFU software functional unit and is arranged, is independent product sale
Or it in use, can be stored in a computer read/write memory medium.Based on this understanding, the present invention realizes above-mentioned reality
All or part of flow in a method is applied, relevant hardware can also be instructed to complete by computer program, it is described
Computer program can be stored in a computer readable storage medium, the computer program when being executed by processor, it can be achieved that
The step of above-mentioned each embodiment of the method.Wherein, the computer program includes computer program code, the computer program
Code can be source code form, object identification code form, executable file or certain intermediate forms etc..Computer-readable Jie
Matter may include：Can carry the computer program code any entity or system, recording medium, USB flash disk, mobile hard disk,
Magnetic disc, CD, computer storage, read-only memory (ROM, Read-Only Memory), random access memory (RAM,
Random Access Memory), electric carrier signal, telecommunication signal and software distribution medium etc..It should be noted that described
The content that computer-readable medium includes can carry out increasing appropriate according to legislation in jurisdiction and the requirement of patent practice
Subtract, such as in certain jurisdictions, according to legislation and patent practice, computer-readable medium do not include be electric carrier signal and
Telecommunication signal.
Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations；Although with reference to aforementioned reality
Applying example, invention is explained in detail, it will be understood by those of ordinary skill in the art that：It still can be to aforementioned each
Technical solution recorded in embodiment is modified or equivalent replacement of some of the technical features；And these are changed
Or replace, the spirit and scope for various embodiments of the present invention technical solution that it does not separate the essence of the corresponding technical solution should all
It is included within protection scope of the present invention.
Claims (10)
1. a kind of method for allocating tasks, which is characterized in that including：
Obtain task list to be issued；
The identity information of object to be identified in task list to be issued described in acquisition；
The identity information of the identity information of target object in preset target object data library and the object to be identified is carried out
Matching；
If the identity information of the object to be identified is matched with the identity information of the target object, by the object to be identified
Corresponding task is set as idle task；
The idle task is deleted from the task list to be issued, obtains effective task list and by effective task
List is issued.
2. method for allocating tasks according to claim 1, which is characterized in that further include：
If the identity information of the object to be identified and the identity information of the target object mismatch, it is described to be identified right to obtain
As portfolio within a preset period of time；
Judge whether the portfolio is more than the first predetermined threshold value；
If the portfolio is more than the first predetermined threshold value, it sets the corresponding task of the object to be identified to idle task.
3. method for allocating tasks according to claim 2, which is characterized in that further include：
If the portfolio is less than or equal to first predetermined threshold value, and the portfolio is more than the second predetermined threshold value, then will
The object to be identified is set as suspected target object, within a preset time interval by the identity information of the suspected target object
It is matched again with the identity information of target object in the target object data library, wherein first predetermined threshold value is big
In second predetermined threshold value；
If the identity information of the suspected target object is matched with the identity information of the target object, by the suspected target pair
As corresponding task is set as idle task.
4. method for allocating tasks according to claim 1, which is characterized in that further include：
If the identity information of the object to be identified and the identity information of the target object mismatch, it is described to be identified right to obtain
The history of elephant is recorded, and extracts the audio data of the history recording；
The audio data is converted into text data；
Identify in the text data whether include preset keyword；
If in the text data including preset keyword, the corresponding task of the object to be identified is set as appointing in vain
Business.
5. method for allocating tasks according to claim 1, which is characterized in that further include：
If the identity information of the object to be identified and the identity information of the target object mismatch, the target object is extracted
History recording, and according to the history of the target object record obtain target object vocal print feature；
The vocal print feature of the object to be identified is obtained according to the recording of the history of the object to be identified；
The vocal print feature of the object to be identified is matched with the vocal print feature of the target object；
If matching degree is more than preset matching degree threshold value, it sets the corresponding task of the object to be identified to idle task.
6. a kind of task distribution system, which is characterized in that including：
Task acquisition module to be issued, for obtaining task list to be issued；
Identity information acquisition module, the identity information for obtaining object to be identified in the task list to be issued；
Matching module is used for the body of the identity information of target object and the object to be identified in goal-selling object database
Part information is matched；
Invalid module is matched, if the identity information for the object to be identified is matched with the identity information of the target object,
Then set the corresponding task of the object to be identified to idle task；
Removing module obtains effective task list simultaneously for deleting the idle task from the task list to be issued
Effective task list is issued.
7. task distribution system according to claim 6, which is characterized in that further include：
Audio acquisition module, if the identity information of identity information and the target object for the object to be identified is not
Match, obtain the history recording of the object to be identified, and extracts the audio data of the history recording；
Conversion module, for the audio data to be converted to text data；
Whether identification module includes for identification preset keyword in the text data；
The invalid module of keyword corresponds to the object to be identified if for including preset keyword in the text data
Task be set as idle task.
8. task distribution system according to claim 6, which is characterized in that further include：
Target vocal print acquisition module, if the identity information of identity information and the target object for the object to be identified is not
Matching, extracts the history recording of the target object, and is recorded according to the history of the target object and obtain the sound of target object
Line feature；
Identify vocal print acquisition module, the vocal print for obtaining the object to be identified according to the recording of the history of the object to be identified
Feature；
Voice print matching module is used for the vocal print feature of the object to be identified and the progress of the vocal print feature of the target object
Match；
The invalid module of matching threshold, it is if being more than preset matching degree threshold value for matching degree, the object to be identified is corresponding
Task is set as idle task.
9. a kind of terminal device, including memory, processor and it is stored in the memory and can be on the processor
The computer program of operation, which is characterized in that the processor realizes such as claim 1 to 5 when executing the computer program
The step of any one the method.
10. a kind of computer readable storage medium, the computer-readable recording medium storage has computer program, feature to exist
In when the computer program is executed by processor the step of any one of such as claim 1 to 5 of realization the method.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810373332.2A CN108764633A (en) | 2018-04-24 | 2018-04-24 | A kind of method for allocating tasks, system and terminal device |
| PCT/CN2018/097527 WO2019205324A1 (en) | 2018-04-24 | 2018-07-27 | Task allocation method and system, and terminal device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810373332.2A CN108764633A (en) | 2018-04-24 | 2018-04-24 | A kind of method for allocating tasks, system and terminal device |
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| Publication Number | Publication Date |
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| CN108764633A true CN108764633A (en) | 2018-11-06 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810373332.2A Pending CN108764633A (en) | 2018-04-24 | 2018-04-24 | A kind of method for allocating tasks, system and terminal device |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN108764633A (en) |
| WO (1) | WO2019205324A1 (en) |
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| CN114757278A (en) * | 2022-04-15 | 2022-07-15 | 北京科杰科技有限公司 | Invalid task processing method and device, computer equipment and storage medium |
| CN114897429A (en) * | 2022-06-07 | 2022-08-12 | 平安科技（深圳）有限公司 | Task allocation method, device, equipment and storage medium suitable for customer service communication |
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Also Published As
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| WO2019205324A1 (en) | 2019-10-31 |
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