CN108364248A - Electric service generalized information management system - Google Patents
Electric service generalized information management system Download PDFInfo
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- CN108364248A CN108364248A CN201711492950.0A CN201711492950A CN108364248A CN 108364248 A CN108364248 A CN 108364248A CN 201711492950 A CN201711492950 A CN 201711492950A CN 108364248 A CN108364248 A CN 108364248A
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- 238000007726 management method Methods 0.000 claims abstract description 24
- 230000005611 electricity Effects 0.000 claims description 60
- 238000013500 data storage Methods 0.000 claims description 21
- 238000009826 distribution Methods 0.000 claims description 12
- 238000000034 method Methods 0.000 claims description 9
- 230000001131 transforming effect Effects 0.000 claims description 7
- 230000008569 process Effects 0.000 claims description 6
- 230000005540 biological transmission Effects 0.000 claims description 5
- 238000003860 storage Methods 0.000 claims description 4
- 238000004364 calculation method Methods 0.000 claims description 3
- 238000013480 data collection Methods 0.000 claims description 3
- 238000005457 optimization Methods 0.000 claims description 3
- 238000005096 rolling process Methods 0.000 claims description 3
- 239000002699 waste material Substances 0.000 abstract description 2
- 230000000694 effects Effects 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 230000010354 integration Effects 0.000 description 2
- 238000010586 diagram Methods 0.000 description 1
- 235000013399 edible fruits Nutrition 0.000 description 1
- 230000010365 information processing Effects 0.000 description 1
- 238000007619 statistical method Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/52—Network services specially adapted for the location of the user terminal
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- Physics & Mathematics (AREA)
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- General Physics & Mathematics (AREA)
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- Telephonic Communication Services (AREA)
Abstract
The present invention relates to a kind of electric service generalized information management system and its management method, system include server end, Connection Service device end service receiving terminal and more than one pass through the service execution terminal at wireless telecommunications Connection Service device end；It includes the telephone speech sound box for being connected with phone, the output end Connection Service device end of telephone speech sound box to service receiving terminal；When receiving Service Phone, server end can automatically obtain incoming number by telephone speech sound box, and obtain this number related information or record new demand servicing object information according to incoming number；Then new demand servicing is distributed to the service execution terminal of idle state.The present invention improves the response efficiency of demand for services data, service distributes and execution efficiency improves, and manpower caused by avoiding repetition worksheet processing wastes by managing electric service information data as a whole.
Description
Technical field
The present invention relates to electric service technical field of information processing, especially a kind of electric service generalized information management system
And its management method.
Background technology
At present in addition to 95598, client's accounting that power supply station reports for repairment and seeks advice from of directly making a telephone call to is very big, exists in work
Customer information collect and using unreasonable, customer information and demand transmit not science, be easy to happen repetition worksheet processing, Standard Service mistake
Journey management and control Shortcomings, the problems such as fault type statistical analysis is not in place.With the progress faster of urban-rural integration, rural power repairing
After center is set up, problem above will be protruded further, serious to restrict good service work.
According to the requirement of urban-rural integration, the efficiency of electric service is improved, must just reduce electric service difference event
Generation, pre- error protection occurs.
Invention content
The technical problem to be solved in the present invention is to provide a kind of electric service generalized information management system and its management method,
It manages electric service information data as a whole, improves the response efficiency of demand for services data, avoid manpower wave caused by repeating worksheet processing
Take.
Realize that the technical solution of the object of the invention is to provide a kind of electric service generalized information management system, including server
End, Connection Service device end service receiving terminal and more than one is whole by the service execution at wireless telecommunications Connection Service device end
End；
Wherein：Server end is equipped with service object's data storage and processing module, demand for services data storage and processing module, clothes
Business result data stores and processs module；Service object's data storage and processing module, which includes record, service object's phone number
Code, total family number, distribution transforming title, electricity consumption address, the service object's database for time of sending a telegram here, and service object data input interface；
Demand for services data storage and processing module includes demand for services selection interface；
It includes the telephone speech sound box for being connected with phone, the output end Connection Service device end of telephone speech sound box to service receiving terminal；
Server end is identified by telephone speech sound box using service object's data storage and processing module or storage service object body
Part information, service object's identity information includes service object's telephone number；Demand for services data store and process module according to quilt
The demand for services of selection, it is that idle service is held that demand for services and corresponding service object's data, which are distributed to current service status,
Row terminal；
Service execution terminal includes service result input interface；Service execution terminal receives server end task data, and passes through
Service result input interface acquires service field data, and is transmitted to the service result data storage and processing mould of server end
Block；Each service execution terminal is separately installed with locating module, and service execution terminal sends position by locating module to server end
Confidence ceases；
The management method of the electric service generalized information management system includes the following steps：
1）Phone is connected to service incoming call, and service object's data storage and processing module of server end is identified using telephone speech sound box
The telephone number of incoming call, and retrieval service object database are serviced, if not including this telephone number in service object's database,
Then by this telephone number and its it is corresponding include total family number, distribution transforming title, electricity consumption address, incoming call time data charge to service object
Database；If service object's database has included this telephone number, recall this telephone number it is corresponding include total family number, match
Become title, the data of electricity consumption address；
2）According to the demand for services of service incoming call, interface is selected to select corresponding demand for services by demand for services；
3）Server end inquires the service state of each service execution terminal and obtains the position data and clothes of each service execution terminal
The corresponding electricity consumption address of business incoming call, and send a telegram here corresponding service object's data and demand for services data will be serviced, it distributes to shape
State is idle and distributes the optimal service execution terminal of index；Service execution task is distributed and is idle to state and distributes index
The specific method is as follows for optimal service execution terminal：
3.1）The state of all service execution terminals is inquired in current time t, by idle service execution terminal number i=1,2,
3 ... ..., m；
3.2）It is whole to establish idle service execution for the position data that available free service execution terminal is obtained at current time t
Current location data collection [the x at endi, yi]；
3.3）The position data that the corresponding electricity consumption address of service incoming call is obtained at current time t, establishes the positional number of electricity consumption address
According to collection；
3.4）Calculate the available free service execution terminals of current time t electricity consumption address corresponding with any one service incoming call
Distance；
3.5）Calculate the distance between corresponding electricity consumption address of the arbitrary 2 services incoming calls of current time t；
3.6）Inquiry Baidu or Amap are inquired the service execution terminal i of free time at current time t according to real-time road condition information and are gone
Any one service send a telegram here corresponding electricity consumption address respectively by including driving, walking, the mobile means institute for driving non-motor vehicle
Time, while inquiring Baidu or Amap and the arbitrary 2 services incoming calls pair of current time t are inquired according to real-time road condition information
Between the electricity consumption address answered respectively by including driving, walking, drive non-motor vehicle mobile means used in time；
3.7）The service execution terminal i that statistics obtains any free time goes to take shortest 1 service incoming call according to its current location
The time of corresponding electricity consumption address a, and obtain and taken by identical mobile hand between current time t and aforementioned electricity consumption address a
The time of shortest electricity consumption address b calculates the sum of the two time, and has chosen the sky of electricity consumption address a and electricity consumption address b at the same time
The sum of access time minimum distributes as optimal service execution terminal corresponding to a of electricity consumption address in not busy service execution terminal
Task；
3.8）At row after electricity consumption address a and its service execution terminal distributed, sent a telegram here corresponding electricity consumption according to remaining service
Address and remaining service execution terminal are again according to step 3.7）Rolling calculation is up to all corresponding electricity consumptions of service incoming call
The service of location, which distributes, to be finished.
4）Service execution terminal receives service execution task, and is passed service result data by service result input interface
Transport to server end；The service state of service execution terminal before reception service execution task and after transmission service result is all empty
It is not busy.
Further, the service result input interface of the service execution terminal includes user's bar code scanning unit kimonos
Business photo site collecting unit.
Further, service object's database of the server end is also stored with each service object each time by servicing pair
The service execution terminal data answered.
Further, the step（3）In, in step 3.8）Step 3.9 is also executed later）In any one service execution
After service incoming call that terminal has executed after a subtask or any one is new occurs, implementation steps 3.1 again）To 3.8）It advises again
Draw optimization distribution strategy.
The present invention has the effect of positive：（1）The electric service generalized information management system and its management method of the present invention
Easy to operate, required manpower is less, services order and worksheet processing efficiency is greatly improved, and error rate substantially reduces, and can be electricity
Force system user power utilization normally provides safeguard.
（2）The present invention electric service generalized information management system when distributing task using innovation according to traffic
And mobile means calculate the time, and consider overall time to obtain the pattern of optimal distribution strategy, ultrahigh in efficiency, meanwhile, it is counting
The pattern for taking double scrolling to calculate when calculating optimal distribution strategy, timeliness is high, not waste of resource, effectively improves service effect
Rate.
Description of the drawings
Fig. 1 is to show present system structural schematic diagram.
Specific implementation mode
（Embodiment 1）
As shown in Figure 1, the electric service generalized information management system of the present invention, includes the clothes of server end, Connection Service device end
Business receiving terminal and at least one service execution terminal by wireless telecommunications Connection Service device end；Wherein：
Server end is equipped with service object's data storage and processing module, demand for services data storage and processing module, service knot
Fruit data store and process module；Service object's data storage and processing module, which includes record, service object's telephone number, total
Family number, distribution transforming title, electricity consumption address, the service object's database and service object's Data Input Interface for time of sending a telegram here；Service
Demand data storage and processing module includes demand for services selection interface；
It includes the telephone speech sound box for being connected with phone, the output end Connection Service device end of telephone speech sound box to service receiving terminal；
Server end is identified by telephone speech sound box using service object's data storage and processing module or storage service object body
Part information, service object's identity information includes service object's telephone number；Demand for services data store and process module according to quilt
The demand for services of selection, it is that idle service is held that demand for services and corresponding service object's data, which are distributed to current service status,
Row terminal；
Service execution terminal includes service result input interface；Service execution terminal receives server end task data, and passes through
Service result input interface acquires service field data, and is transmitted to the service result data storage and processing mould of server end
Block.
In the present embodiment, server end of the invention uses computer, service execution terminal that mobile phone realization, service can be used
It executes terminal to run in cell phone system always as background program, is convenient for the reception of service execution task.Service execution terminal
The wireless telecommunications communicated between server end are realized using existing wireless communications technology.Each service execution terminal is pacified respectively
Equipped with locating module, service execution terminal sends location information by locating module to server end.This locating module is existing
GPS positioning module.
Service result input interface includes user's bar code scanning unit and service photo site collecting unit, utilizes mobile phone
Screen and input keyboard are realized.The encoding and decoding of bar code are the prior art, can be by power supply system user's bar code encoding and decoding rule
Write service executes in the communications protocol between terminal and server end.The staff for receiving worksheet processing task can utilize above-mentioned connect
Mouth scanning user's bar code is transmitted to server end and carries out service log to collect user related information.At the end of service,
Can the electricity consumption fact figure after Site Service be subjected to photograph taking, be transmitted to server end, be convenient for the supervision of backstage personnel.Service
Result data may also include service type, such as power supply distribution transforming, fault type, can be manual by the staff of service execution terminal
Input.
In order to facilitate tracing to the source for service quality, service object's database is also stored with each service object each time by servicing pair
The service execution terminal data answered.Multiple service execution terminals can be configured to give by communications protocol different codings, when storage
It stores in a coded form.
Based on the management method of above-mentioned electric service generalized information management system, include the following steps：
1）Phone is connected to service incoming call, and service object's data storage and processing module of server end is identified using telephone speech sound box
The telephone number of incoming call, and retrieval service object database are serviced, if not including this telephone number in service object's database,
Then by this telephone number and its it is corresponding include total family number, distribution transforming title, electricity consumption address, incoming call time data charge to service object
Database；If service object's database has included this telephone number, recall this telephone number it is corresponding include total family number, match
Become title, the data of electricity consumption address；
2）According to the demand for services of service incoming call, interface is selected to select corresponding demand for services by demand for services；
3）Server end inquires the service state of each service execution terminal, and will service send a telegram here corresponding service object's data and
Demand for services data, it is in one of free time service execution terminal to distribute to service state；
4）Service execution terminal receive service execution task, and by service result input interface by service result data transmission extremely
Server end；The service state of service execution terminal before reception service execution task and after transmission service result is all idle.
Step 3）In, server end also obtains the position data of each service execution terminal and service with sending a telegram here corresponding electricity consumption
Service execution task is distributed and is idle to state and distributes the optimal service execution terminal of index by location.By service execution task
It distributes and is idle to state and distributes the optimal service execution terminal of index the specific method is as follows：
3.1）The state of all service execution terminals is inquired in current time t, by idle service execution terminal number i=1,2,
3 ... ..., m；
3.2）It is whole to establish idle service execution for the position data that available free service execution terminal is obtained at current time t
Current location data collection [the x at endi, yi]；
3.3）The position data that the corresponding electricity consumption address of service incoming call is obtained at current time t, establishes the positional number of electricity consumption address
According to collection；
3.4）Calculate the available free service execution terminals of current time t electricity consumption address corresponding with any one service incoming call
Distance；
3.5）Calculate the distance between corresponding electricity consumption address of the arbitrary 2 services incoming calls of current time t；
3.6）Inquiry Baidu or Amap are inquired the service execution terminal i of free time at current time t according to real-time road condition information and are gone
Any one service send a telegram here corresponding electricity consumption address respectively by including driving, walking, the mobile means institute for driving non-motor vehicle
Time, while inquiring Baidu or Amap and the arbitrary 2 services incoming calls pair of current time t are inquired according to real-time road condition information
Between the electricity consumption address answered respectively by including driving, walking, drive non-motor vehicle mobile means used in time；
3.7）The service execution terminal i that statistics obtains any free time goes to take shortest 1 service incoming call according to its current location
The time of corresponding electricity consumption address a, and obtain and taken by identical mobile hand between current time t and aforementioned electricity consumption address a
The time of shortest electricity consumption address b calculates the sum of the two time, and has chosen the sky of electricity consumption address a and electricity consumption address b at the same time
The sum of access time minimum distributes as optimal service execution terminal corresponding to a of electricity consumption address in not busy service execution terminal
Task；
3.8）At row after electricity consumption address a and its service execution terminal distributed, sent a telegram here corresponding electricity consumption according to remaining service
Address and remaining service execution terminal are again according to step 3.7）Rolling calculation is up to all corresponding electricity consumptions of service incoming call
The service of location, which distributes, to be finished.
3.9）After any one service execution terminal has executed a subtask or service that any one is new incoming call occurs
Afterwards, implementation steps 3.1 again）To 3.8）Plan optimization distribution strategy again.
Using the power supply information management system of the present invention, when received server-side is to Service Phone, telephone speech sound box can
Automatic to obtain incoming number, server end can obtain this number related information or record new demand servicing object letter according to incoming number
Breath.System features in convenient, required manpower is less, services order and worksheet processing efficiency is greatly improved, and error rate substantially reduces,
Can be that power system customer electricity consumption normally provides safeguard.
Claims (4)
1. a kind of electric service generalized information management system, it is characterised in that：Service including server end, Connection Service device end
Receiving terminal and more than one pass through the service execution terminal at wireless telecommunications Connection Service device end；
Wherein：Server end is equipped with service object's data storage and processing module, demand for services data storage and processing module, clothes
Business result data stores and processs module；Service object's data storage and processing module, which includes record, service object's phone number
Code, total family number, distribution transforming title, electricity consumption address, the service object's database for time of sending a telegram here, and service object data input interface；
Demand for services data storage and processing module includes demand for services selection interface；
It includes the telephone speech sound box for being connected with phone, the output end Connection Service device end of telephone speech sound box to service receiving terminal；
Server end is identified by telephone speech sound box using service object's data storage and processing module or storage service object body
Part information, service object's identity information includes service object's telephone number；Demand for services data store and process module according to quilt
The demand for services of selection, it is that idle service is held that demand for services and corresponding service object's data, which are distributed to current service status,
Row terminal；
Service execution terminal includes service result input interface；Service execution terminal receives server end task data, and passes through
Service result input interface acquires service field data, and is transmitted to the service result data storage and processing mould of server end
Block；Each service execution terminal is separately installed with locating module, and service execution terminal sends position by locating module to server end
Confidence ceases；
The management method of the electric service generalized information management system includes the following steps：
1）Phone is connected to service incoming call, and service object's data storage and processing module of server end is identified using telephone speech sound box
The telephone number of incoming call, and retrieval service object database are serviced, if not including this telephone number in service object's database,
Then by this telephone number and its it is corresponding include total family number, distribution transforming title, electricity consumption address, incoming call time data charge to service object
Database；If service object's database has included this telephone number, recall this telephone number it is corresponding include total family number, match
Become title, the data of electricity consumption address；
2）According to the demand for services of service incoming call, interface is selected to select corresponding demand for services by demand for services；
3）Server end inquires the service state of each service execution terminal and obtains the position data and clothes of each service execution terminal
The corresponding electricity consumption address of business incoming call, and send a telegram here corresponding service object's data and demand for services data will be serviced, it distributes to shape
State is idle and distributes the optimal service execution terminal of index；Service execution task is distributed and is idle to state and distributes index
The specific method is as follows for optimal service execution terminal：
3.1）The state of all service execution terminals is inquired in current time t, by idle service execution terminal number i=1,2,
3 ... ..., m；
3.2）It is whole to establish idle service execution for the position data that available free service execution terminal is obtained at current time t
Current location data collection [the x at endi, yi]；
3.3）The position data that the corresponding electricity consumption address of service incoming call is obtained at current time t, establishes the positional number of electricity consumption address
According to collection；
3.4）Calculate the available free service execution terminals of current time t electricity consumption address corresponding with any one service incoming call
Distance；
3.5）Calculate the distance between corresponding electricity consumption address of the arbitrary 2 services incoming calls of current time t；
3.6）Inquiry Baidu or Amap are inquired the service execution terminal i of free time at current time t according to real-time road condition information and are gone
Any one service send a telegram here corresponding electricity consumption address respectively by including driving, walking, the mobile means institute for driving non-motor vehicle
Time, while inquiring Baidu or Amap and the arbitrary 2 services incoming calls pair of current time t are inquired according to real-time road condition information
Between the electricity consumption address answered respectively by including driving, walking, drive non-motor vehicle mobile means used in time；
3.7）The service execution terminal i that statistics obtains any free time goes to take shortest 1 service incoming call according to its current location
The time of corresponding electricity consumption address a, and obtain and taken by identical mobile hand between current time t and aforementioned electricity consumption address a
The time of shortest electricity consumption address b calculates the sum of the two time, and has chosen the sky of electricity consumption address a and electricity consumption address b at the same time
The sum of access time minimum distributes as optimal service execution terminal corresponding to a of electricity consumption address in not busy service execution terminal
Task；
3.8）At row after electricity consumption address a and its service execution terminal distributed, sent a telegram here corresponding electricity consumption according to remaining service
Address and remaining service execution terminal are again according to step 3.7）Rolling calculation is up to all corresponding electricity consumptions of service incoming call
The service of location, which distributes, to be finished；
4）Service execution terminal receive service execution task, and by service result input interface by service result data transmission extremely
Server end；The service state of service execution terminal before reception service execution task and after transmission service result is all idle.
2. electric service generalized information management system according to claim 1, it is characterised in that：The service execution terminal
Service result input interface include user's bar code scanning unit and service photo site collecting unit.
3. electric service generalized information management system according to claim 1, it is characterised in that：The clothes of the server end
Business object database is also stored with each service object each time by the corresponding service execution terminal data of service.
4. electric service generalized information management system according to claim 1, it is characterised in that：The step（3）In,
Step 3.8）Step 3.9 is also executed later）After any one service execution terminal has executed a subtask or any one is new
Service incoming call occur after, implementation steps 3.1 again）To 3.8）Plan optimization distribution strategy again.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711492950.0A CN108364248B (en) | 2017-12-30 | 2017-12-30 | Power supply service integrated information management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711492950.0A CN108364248B (en) | 2017-12-30 | 2017-12-30 | Power supply service integrated information management system |
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| Publication Number | Publication Date |
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| CN108364248A true CN108364248A (en) | 2018-08-03 |
| CN108364248B CN108364248B (en) | 2021-12-07 |
Family
ID=63010794
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Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2010054825A1 (en) * | 2008-11-14 | 2010-05-20 | Abb Technology Ag | System and method for optimized decision-making in water supply networks and/or water supply operations |
| CN202159369U (en) * | 2011-06-08 | 2012-03-07 | 上海市电力公司 | Information processing device for improving fault repairing work order merging rate of electrical power system |
| US20150186904A1 (en) * | 2013-12-27 | 2015-07-02 | International Business Machines Corporation | System And Method For Managing And Forecasting Power From Renewable Energy Sources |
| CN105447654A (en) * | 2015-12-31 | 2016-03-30 | 国网四川蓬溪县供电有限责任公司 | Intelligent work order dispatch realization method and device |
| CN106504117A (en) * | 2016-10-31 | 2017-03-15 | 国家电网公司 | Electric power outdoor operation system |
-
2017
- 2017-12-30 CN CN201711492950.0A patent/CN108364248B/en active Active
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2010054825A1 (en) * | 2008-11-14 | 2010-05-20 | Abb Technology Ag | System and method for optimized decision-making in water supply networks and/or water supply operations |
| CN202159369U (en) * | 2011-06-08 | 2012-03-07 | 上海市电力公司 | Information processing device for improving fault repairing work order merging rate of electrical power system |
| US20150186904A1 (en) * | 2013-12-27 | 2015-07-02 | International Business Machines Corporation | System And Method For Managing And Forecasting Power From Renewable Energy Sources |
| CN105447654A (en) * | 2015-12-31 | 2016-03-30 | 国网四川蓬溪县供电有限责任公司 | Intelligent work order dispatch realization method and device |
| CN106504117A (en) * | 2016-10-31 | 2017-03-15 | 国家电网公司 | Electric power outdoor operation system |
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