CN108335213A - Declaration form tip-offs about environmental issues processing method and processing device - Google Patents
Declaration form tip-offs about environmental issues processing method and processing device Download PDFInfo
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- CN108335213A CN108335213A CN201710264717.0A CN201710264717A CN108335213A CN 108335213 A CN108335213 A CN 108335213A CN 201710264717 A CN201710264717 A CN 201710264717A CN 108335213 A CN108335213 A CN 108335213A
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- Prior art keywords
- declaration form
- offs
- environmental issues
- form tip
- tip
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/18—Legal services; Handling legal documents
Abstract
The invention discloses a kind of declaration form tip-offs about environmental issues processing methods, include the following steps：It receives and protects the declaration form tip-offs about environmental issues data packet that prison system is sent, wherein multiple declaration form tip-offs about environmental issues are compressed to be packaged by the declaration form tip-offs about environmental issues data packet by guarantor's prison system to be generated；The declaration form tip-offs about environmental issues data packet is parsed, the multiple declaration form tip-offs about environmental issues and the corresponding declaration form calling information of the multiple declaration form tip-offs about environmental issues are obtained；According to the declaration form calling information, the multiple declaration form tip-offs about environmental issues are subjected to worksheet processing, to handle the multiple declaration form tip-offs about environmental issues.The invention also discloses a kind of declaration form tip-offs about environmental issues processing units.The present invention improves the treatment effeciency of declaration form tip-offs about environmental issues.
Description
Technical field
The present invention relates to assurance technology field more particularly to a kind of declaration form tip-offs about environmental issues processing method and processing devices.
Background technology
With the development of the times, the insurance awareness of people is more and more stronger, also more and more gladly buys various insurances, therewith
Come, declaration form is complained also corresponding more.Currently, the declaration form for being directed to client is complained, corresponding declaration form is generated in protecting prison system and is thrown
After telling case, by relevant persons in charge by modes such as phones or mail, each declaration form tip-offs about environmental issues are notified to corresponding
Life insurance business platform, then by life insurance business platform docking personnel by way of page typing, by each declaration form complaint case
Part is one by one entered into complaint handling system, corresponding treatment people of reallocating later to each declaration form tip-offs about environmental issues at
Reason.Due to needing artificial one by one typing declaration form tip-offs about environmental issues, and one by one allocation processing personnel to each declaration form tip-offs about environmental issues
It is handled, the treatment effeciency of declaration form tip-offs about environmental issues is not high.
Invention content
It is a primary object of the present invention to propose a kind of declaration form tip-offs about environmental issues processing method and processing device, it is intended to solve existing skill
The not high technical problem of the treatment effeciency of declaration form tip-offs about environmental issues in art.
To achieve the above object, the present invention provides a kind of declaration form tip-offs about environmental issues processing method, at the declaration form tip-offs about environmental issues
Reason method includes：
It receives and protects the declaration form tip-offs about environmental issues data packet that prison system is sent, wherein the declaration form tip-offs about environmental issues data packet is by institute
It states and protects prison system by the compression packing generation of multiple declaration form tip-offs about environmental issues；
The declaration form tip-offs about environmental issues data packet is parsed, the multiple declaration form tip-offs about environmental issues is obtained and the multiple declaration form is thrown
Tell the corresponding declaration form calling information of case；
According to the declaration form calling information, the multiple declaration form tip-offs about environmental issues are subjected to worksheet processing, with to the multiple declaration form
Tip-offs about environmental issues are handled.
Preferably, the parsing declaration form tip-offs about environmental issues data packet, obtains the multiple declaration form tip-offs about environmental issues and institute
The step of stating multiple declaration form tip-offs about environmental issues corresponding declaration form calling information include：
The declaration form tip-offs about environmental issues data packet is decompressed, the multiple of XML extensible markup language formats is obtained
Declaration form tip-offs about environmental issues, wherein the declaration form tip-offs about environmental issues of each XML format include multiple nodes；
The node that the declaration form tip-offs about environmental issues of each XML format are traversed using Document, to be complained to the multiple declaration form
Case is parsed, and the corresponding declaration form calling information of the multiple declaration form tip-offs about environmental issues is obtained.
Preferably, described according to the declaration form calling information, the step of the multiple declaration form tip-offs about environmental issues are subjected to worksheet processing
Later, further include：
Obtain the contact information of the corresponding treatment people of the multiple declaration form tip-offs about environmental issues；
According to the contact information, sends corresponding case to the treatment people and handle prompting message.
Preferably, described according to the declaration form calling information, the multiple declaration form tip-offs about environmental issues are carried out to complain worksheet processing
After step, further include：
Obtain the processing information of the multiple declaration form tip-offs about environmental issues；
The processing information of acquisition is fed back into guarantor's prison system.
Preferably, the described the step of processing information of acquisition is fed back to guarantor's prison system, includes：
The processing information is subjected to compression packing, generates corresponding processing information data packet；
The processing information data packet is fed back into guarantor's prison system.
In addition, to achieve the above object, the present invention also proposes that a kind of declaration form tip-offs about environmental issues processing unit, the declaration form are complained
Case processing unit includes：
Receiving module, for receiving the declaration form tip-offs about environmental issues data packet protected prison system and sent, wherein the declaration form complaint case
Multiple declaration form tip-offs about environmental issues are compressed to be packaged by part data packet by guarantor's prison system to be generated；
Parsing module, for parsing the declaration form tip-offs about environmental issues data packet, obtain the multiple declaration form tip-offs about environmental issues and
The corresponding declaration form calling information of the multiple declaration form tip-offs about environmental issues；
Processing module, for according to the declaration form calling information, the multiple declaration form tip-offs about environmental issues being carried out worksheet processing, with right
The multiple declaration form tip-offs about environmental issues are handled.
Preferably, the parsing module includes：
Decompression units obtain XML extensible markup language lattice for being decompressed to the declaration form tip-offs about environmental issues data packet
The multiple declaration form tip-offs about environmental issues of formula, wherein the declaration form tip-offs about environmental issues of each XML format include multiple nodes；
Acquiring unit, the node of the declaration form tip-offs about environmental issues for traversing each XML format using Document, with to described
Multiple declaration form tip-offs about environmental issues are parsed, and the corresponding declaration form calling information of the multiple declaration form tip-offs about environmental issues is obtained.
Preferably, the declaration form tip-offs about environmental issues processing unit further includes：
Acquisition module, the contact information for obtaining the corresponding treatment people of the multiple declaration form tip-offs about environmental issues；
Reminding module, for according to the contact information, sending corresponding case processing to the treatment people and carrying
Awake information.
Preferably, the processing module is additionally operable to：
The processing information of the multiple declaration form tip-offs about environmental issues is obtained, and the processing information of acquisition is fed back into the guarantor
Prison system.
Preferably, the processing module is used for：
The processing information is subjected to compression packing, generates corresponding processing information data packet, and by the processing information
Data packet feeds back to guarantor's prison system.
Declaration form tip-offs about environmental issues processing method and processing device proposed by the present invention is receiving the declaration form complaint protected prison system and sent
When case data packet (containing multiple declaration form tip-offs about environmental issues in the data packet), by parsing the declaration form tip-offs about environmental issues data packet,
Multiple declaration form tip-offs about environmental issues and the corresponding declaration form calling information of multiple declaration form tip-offs about environmental issues are got, is then complained according to declaration form
Multiple declaration form tip-offs about environmental issues are carried out worksheet processing by information, therefore carrying out batch processing to multiple declaration form tip-offs about environmental issues eliminates people
Work one by one typing declaration form tip-offs about environmental issues, and the behaviour that one by one allocation processing personnel handle each declaration form tip-offs about environmental issues
Make, it is time saving and energy saving, improve the treatment effeciency of declaration form tip-offs about environmental issues.
Description of the drawings
Fig. 1 is the flow diagram of declaration form tip-offs about environmental issues processing method first embodiment of the present invention；
Fig. 2 be declaration form tip-offs about environmental issues processing method first embodiment of the present invention in obtain the multiple declaration form tip-offs about environmental issues with
And the refinement flow diagram of the corresponding declaration form calling information of the multiple declaration form tip-offs about environmental issues；
Fig. 3 is the flow diagram of declaration form tip-offs about environmental issues processing method second embodiment of the present invention；
Fig. 4 is the high-level schematic functional block diagram of declaration form tip-offs about environmental issues processing unit first embodiment of the present invention；
Fig. 5 is the refinement function module signal of parsing module in declaration form tip-offs about environmental issues processing unit first embodiment of the present invention
Figure；
Fig. 6 is the high-level schematic functional block diagram of declaration form tip-offs about environmental issues processing unit second embodiment of the present invention.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific implementation mode
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
The present invention provides a kind of declaration form tip-offs about environmental issues processing method.
Referring to Fig.1, Fig. 1 is the flow diagram of declaration form tip-offs about environmental issues processing method first embodiment of the present invention.In this reality
It applies in example, the declaration form tip-offs about environmental issues processing method includes：
Step S10 is received and is protected the declaration form tip-offs about environmental issues data packet that prison system is sent, wherein the declaration form tip-offs about environmental issues number
Multiple declaration form tip-offs about environmental issues are compressed to be packaged by guarantor's prison system according to packet and are generated；
Step S20 parses the declaration form tip-offs about environmental issues data packet, obtains the multiple declaration form tip-offs about environmental issues and described more
The corresponding declaration form calling information of a declaration form tip-offs about environmental issues；
With the development of the times, the insurance awareness of people is more and more stronger, also more and more gladly buys various insurances, therewith
Come, declaration form is complained also corresponding more.In the present embodiment, when being complained the declaration form for receiving client, protects prison system and generate correspondence
Declaration form tip-offs about environmental issues, and the declaration form tip-offs about environmental issues are subjected to typing preservation, such as it is the declaration form tip-offs about environmental issues typing is corresponding
In declaration form tip-offs about environmental issues database.In order to handle declaration form tip-offs about environmental issues, protects prison system and complain multiple declaration forms of typing
Case compression is packaged, and generates corresponding declaration form tip-offs about environmental issues data packet.Then, prison system is protected by the declaration form tip-offs about environmental issues number of generation
It is sent to corresponding complaint handling system according to packet.
Optionally, in a further embodiment, declaration form tip-offs about environmental issues data packet can also be sent by complaint handling system
Request is obtained to prison system is protected, when the declaration form tip-offs about environmental issues data packet acquisition that guarantor's prison system receives the transmission of complaint handling system is asked
When asking, declaration form tip-offs about environmental issues data packet is sent to complaint handling system.
Preferably, prison system is protected after exporting multiple declaration form tip-offs about environmental issues, it is corresponding according to each declaration form tip-offs about environmental issues
Derived multiple declaration form tip-offs about environmental issues are grouped packing by unit according to corresponding unit, are generated multigroup declaration form and are complained
Case data packet.Then, it protects prison system and multigroup declaration form tip-offs about environmental issues data packet is sent to the corresponding complaint of each unit respectively
Processing system.For example, if it includes A units, B units and C to protect the corresponding unit of multiple declaration form tip-offs about environmental issues derived from prison system
Unit then protects prison system and multiple declaration form tip-offs about environmental issues is grouped as the corresponding declaration form tip-offs about environmental issues of A units, the corresponding guarantor of B units
Then single tip-offs about environmental issues and the corresponding declaration form tip-offs about environmental issues of C units are respectively compressed this three groups of declaration form tip-offs about environmental issues
It is packaged, it is mono- to generate the corresponding declaration form tip-offs about environmental issues data packet of A units, the corresponding declaration form tip-offs about environmental issues data packet of B units and C
The corresponding declaration form tip-offs about environmental issues data packet in position.Later, prison system is protected respectively to send out the corresponding declaration form tip-offs about environmental issues data packet of A units
Complaint handling system corresponding to A units is sent, it is corresponding that the corresponding declaration form tip-offs about environmental issues data packet of B units is sent to B units
The corresponding declaration form tip-offs about environmental issues data packet of C units is sent to the corresponding complaint handling system of C units by complaint handling system.
Complaint handling system is when receiving the declaration form tip-offs about environmental issues data packet for protecting the transmission of prison system, by the declaration form complaint case
Part data packet is parsed, and corresponding multiple declaration form tip-offs about environmental issues and the corresponding declaration form of multiple declaration form tip-offs about environmental issues are got
Calling information, wherein the declaration form calling information includes but not limited to the corresponding complaining type of declaration form tip-offs about environmental issues, complaint time etc.
Deng.Specifically, as shown in Fig. 2, the step S20 includes：
Step S21 decompresses the declaration form tip-offs about environmental issues data packet, obtains XML extensible markup language formats
The multiple declaration form tip-offs about environmental issues, wherein the declaration form tip-offs about environmental issues of each XML format include multiple nodes；
Step S22 traverses the node of the declaration form tip-offs about environmental issues of each XML format using Document, with to the multiple
Declaration form tip-offs about environmental issues are parsed, and the corresponding declaration form calling information of the multiple declaration form tip-offs about environmental issues is obtained.
When receive protect declaration form tip-offs about environmental issues data packet that prison system is sent when, complaint handling system is by the declaration form complaint case
Part data packet is decompressed, and XML (Extentsible Markup Language, extensible markup language) format is got
Multiple declaration form tip-offs about environmental issues include multiple nodes (including root node and child node) for the file of XML format, in file,
Namely in the declaration form tip-offs about environmental issues of each XML format include multiple nodes, wherein each node corresponds to declaration form tip-offs about environmental issues
Related declaration form calling information, which includes but not limited to the corresponding complaining type of declaration form tip-offs about environmental issues, complaint
Time etc. content.After getting multiple declaration form tip-offs about environmental issues of XML format, to multiple declaration form complaint cases of XML format
Part is parsed, and is got the corresponding complaining type of multiple declaration form tip-offs about environmental issues, is complained time etc. declaration form calling information.It is optional
Ground, the node of the declaration form tip-offs about environmental issues of each XML format is traversed using Document to parse each declaration form tip-offs about environmental issues successively,
It obtains the corresponding complaining type of each declaration form tip-offs about environmental issues, complain time etc. declaration form calling information.
The multiple declaration form tip-offs about environmental issues are carried out worksheet processing, with to described by step S30 according to the declaration form calling information
Multiple declaration form tip-offs about environmental issues are handled.
Complaint handling system is getting multiple declaration form tip-offs about environmental issues and the corresponding declaration form throwing of multiple declaration form tip-offs about environmental issues
After telling information, complaint handling system is according to the corresponding declaration form calling information of each declaration form tip-offs about environmental issues, respectively by each declaration form
Tip-offs about environmental issues carry out worksheet processing, each declaration form tip-offs about environmental issues are distributed to corresponding at least one treatment people, treatment people is connecing
When receiving worksheet processing, corresponding declaration form tip-offs about environmental issues are handled.For example, if declaration form tip-offs about environmental issues include declaration form tip-offs about environmental issues
1, declaration form tip-offs about environmental issues 2 and declaration form tip-offs about environmental issues 3, complaint handling system are complained according to the corresponding declaration form of each declaration form tip-offs about environmental issues
Information, treatment people A is distributed to by 1 worksheet processing of declaration form tip-offs about environmental issues, and 2 worksheet processing of declaration form tip-offs about environmental issues is distributed to treatment people B, will
3 worksheet processing of declaration form tip-offs about environmental issues distributes to treatment people C.Each treatment people is when receiving respective worksheet processing, to protecting accordingly
Single tip-offs about environmental issues are handled.
The scheme that the present embodiment proposes protects prison system and multiple declaration form tip-offs about environmental issues of client is carried out compression packing, generates
Corresponding declaration form tip-offs about environmental issues data packet, and complaint handling system is sent it to, when complaint handling system receives the declaration form
When tip-offs about environmental issues data packet, which is parsed, multiple declaration form tip-offs about environmental issues and correspondence are obtained
Declaration form calling information multiple declaration form tip-offs about environmental issues are subjected to worksheet processing then according to declaration form calling information, to throw multiple declaration forms
Tell that case carries out batch processing.This save artificial one by one typing declaration form tip-offs about environmental issues, and one by one allocation processing personnel
It is time saving and energy saving to the operation that each declaration form tip-offs about environmental issues are handled, to improve the treatment effeciency of declaration form tip-offs about environmental issues.
Further, as shown in figure 3, proposing that declaration form tip-offs about environmental issues processing method second of the present invention is real based on first embodiment
Example is applied, in the present embodiment, after the step S30, further includes：
Step S40 obtains the contact information of the corresponding treatment people of the multiple declaration form tip-offs about environmental issues；
Step S50 sends corresponding case processing to the treatment people and reminds letter according to the contact information
Breath.
Further, in order to handle in time declaration form tip-offs about environmental issues, for protect prison system execute operation and
Speech protects prison system and just exports multiple declaration form tip-offs about environmental issues of the typing within this time at interval of a period of time, for example, in advance
The setting export period exports multiple declaration form complaint cases of the typing in current period according to the preset export period come timing
Part, as soon as example it is day then to protect prison system and export typing in this day 24 hours by the time every to be arranged the export period
Multiple declaration form tip-offs about environmental issues.Later, it protects prison system and derived multiple declaration form tip-offs about environmental issues is subjected to compression packing, generate and correspond to
Declaration form tip-offs about environmental issues data packet, and the declaration form tip-offs about environmental issues data packet is sent to corresponding complaint handling system.Complaints department
Reason system carries out as in first embodiment the declaration form tip-offs about environmental issues data packet when receiving the declaration form tip-offs about environmental issues data packet
The respective handling.
Further, after each declaration form tip-offs about environmental issues are carried out worksheet processing by complaint handling system, complaint handling system obtains
It includes but not limited to handle to take the contact information of the corresponding treatment people of each declaration form tip-offs about environmental issues, the contact information
The telephone number of personnel, Email Accounts, wechat account, QQ accounts etc..Specifically, the personal letter for the treatment of people can be pre-established
Database is ceased, complaint handling system calls the personal information database, gets the corresponding processing people of each declaration form tip-offs about environmental issues
The contact information of member.It is understood that it is corresponding to obtain each declaration form tip-offs about environmental issues by other means
The contact information for the treatment of people, this is not restricted for specific acquisition modes.
After getting the contact information of the corresponding treatment people of each declaration form tip-offs about environmental issues, complaint handling system
According to the contact information for the treatment of people, corresponding case processing is sent to the corresponding treatment people of each declaration form tip-offs about environmental issues
Prompting message, to remind treatment people timely processing declaration form tip-offs about environmental issues.If for example, get the telephone number for the treatment of people,
The reminding short messages of corresponding processing declaration form tip-offs about environmental issues can be then sent to treatment people.For another example, if getting treatment people
Email Accounts, then the prompting mail of corresponding processing declaration form tip-offs about environmental issues can be sent to treatment people.For another example, if getting
The telephone number and Email Accounts for the treatment of people can then send corresponding reminding short messages to treatment people and remind mail.
Optionally, complaint handling system can be according to the declaration form tip-offs about environmental issues corresponding complaint time, when apart from declaration form complaint case
The part corresponding complaint time has reached preset duration, when treatment people is not also handled declaration form tip-offs about environmental issues, to processing people
Member sends corresponding case and handles prompting message.For example, it is 3 days that the preset duration, which is arranged, then when apart from declaration form tip-offs about environmental issues pair
The complaint time answered has reached 3 days, when treatment people is not also handled declaration form tip-offs about environmental issues, is sent to treatment people corresponding
Case handle prompting message.It is understood that if treatment people is not also handled declaration form tip-offs about environmental issues, complaints department
Reason system repeatedly can send corresponding case to treatment people and handle prompting message.
Further, after the step S30, further include：
Step a obtains the processing information of the multiple declaration form tip-offs about environmental issues；
The processing information of acquisition is fed back to guarantor's prison system by step b.
After treatment people handles declaration form tip-offs about environmental issues, complaint handling system obtains declaration form tip-offs about environmental issues pair
The processing information answered, the processing information include processing time, processing mode, handling result etc..Specifically, processing information is obtained
Mode can wind up the case data by receiving the declaration form tip-offs about environmental issues that treatment people returns and obtain, can also be by other means
Obtain processing information, this is not restricted.
Later, the corresponding processing information of each declaration form tip-offs about environmental issues of acquisition is fed back to guarantor's prison system by complaint handling system
System.After protecting prison system and receiving each declaration form tip-offs about environmental issues corresponding processing information, information progress will be handled by protecting prison system
Typing preserves, and processing information is preferably associated preservation with corresponding declaration form tip-offs about environmental issues.
Optionally, the step b includes：
The processing information is carried out compression packing, generates corresponding processing information data packet by step b1；
The processing information data packet is fed back to guarantor's prison system by step b2.
Further, in order to improve feedback efficiency, complaint handling system is first by the corresponding processing of each declaration form tip-offs about environmental issues
Information carries out compression packing, generates the corresponding processing information data packet of each declaration form tip-offs about environmental issues.Then, complaint handling system is again
The processing information data packet is fed back to and protects prison system.Prison system is protected by parsing the processing information data packet, is got each
The corresponding processing information of declaration form tip-offs about environmental issues, is carried out typing preservation.
Preferably, the processing that complaint handling system will just be got at interval of one section of cycle time in cycle time section
Information carries out compression packing, generates corresponding processing information data packet, and the processing information data packet is then fed back to guarantor's prison system
System.For example, as soon as preset period is day, then complaint handling system often passes through the time and gets in this day in 24 hours
Processing information carry out compression packing, generate corresponding processing information data packet, then feed back to the processing information data packet
Protect prison system.It is understood that the cycle time can be flexibly arranged according to the actual conditions that declaration form tip-offs about environmental issues are handled,
It can also modify later, this is not restricted for the occurrence of cycle time.
The scheme that the present embodiment proposes, after carrying out worksheet processing to each declaration form tip-offs about environmental issues, to each declaration form complaint case
The corresponding treatment people of part sends corresponding processing prompting message, to remind treatment people to locate declaration form tip-offs about environmental issues in time
Reason, therefore, further improves the treatment effeciency of declaration form tip-offs about environmental issues.
The present invention further provides a kind of declaration form tip-offs about environmental issues processing units.
It is the high-level schematic functional block diagram of declaration form tip-offs about environmental issues processing unit first embodiment of the present invention with reference to Fig. 4, Fig. 4.
It is emphasized that it will be apparent to those skilled in the art that functional block diagram shown in Fig. 4 is only one preferably real
The exemplary plot of example is applied, those skilled in the art surrounds the function module of declaration form tip-offs about environmental issues processing unit shown in Fig. 4, can be light
Easily carry out the supplement of new function module；The title of each function module is self-defined title, is only used for auxiliary and understands that the declaration form is thrown
The each program function block for telling case processing unit is not used in restriction technical scheme of the present invention, the core of technical solution of the present invention
The heart is the function to be reached of function module of each self-defined title.
In the present embodiment, the declaration form tip-offs about environmental issues processing unit includes：
Receiving module 10, for receiving the declaration form tip-offs about environmental issues data packet protected prison system and sent, wherein the declaration form is complained
Multiple declaration form tip-offs about environmental issues are compressed to be packaged by case data packet by guarantor's prison system to be generated；
Parsing module 20, for parsing the declaration form tip-offs about environmental issues data packet, obtain the multiple declaration form tip-offs about environmental issues with
And the corresponding declaration form calling information of the multiple declaration form tip-offs about environmental issues；
In the present embodiment, declaration form tip-offs about environmental issues processing unit is applied in complaint handling system, optionally in complaint handling
The declaration form tip-offs about environmental issues processing unit is set in system, it is to be understood that can also be by the declaration form tip-offs about environmental issues processing unit
It is external in complaint handling system.When being complained the declaration form for receiving client, protects prison system and generates corresponding declaration form tip-offs about environmental issues,
And the declaration form tip-offs about environmental issues are subjected to typing preservation, such as by the corresponding declaration form tip-offs about environmental issues data of declaration form tip-offs about environmental issues typing
In library.In order to handle declaration form tip-offs about environmental issues, protects prison system and multiple declaration form tip-offs about environmental issues of typing are compressed into packing, generate
Corresponding declaration form tip-offs about environmental issues data packet.Then, the declaration form tip-offs about environmental issues data packet of generation is sent to corresponding by guarantor's prison system
Complaint handling system.
Optionally, in a further embodiment, declaration form tip-offs about environmental issues data packet can also be sent by complaint handling system
Request is obtained to prison system is protected, when the declaration form tip-offs about environmental issues data packet acquisition that guarantor's prison system receives the transmission of complaint handling system is asked
When asking, declaration form tip-offs about environmental issues data packet is sent to complaint handling system.
Preferably, prison system is protected after exporting multiple declaration form tip-offs about environmental issues, it is corresponding according to each declaration form tip-offs about environmental issues
Derived multiple declaration form tip-offs about environmental issues are grouped packing by unit according to corresponding unit, are generated multigroup declaration form and are complained
Case data packet.Then, it protects prison system and multigroup declaration form tip-offs about environmental issues data packet is sent to the corresponding complaint of each unit respectively
Processing system.For example, if it includes A units, B units and C to protect the corresponding unit of multiple declaration form tip-offs about environmental issues derived from prison system
Unit then protects prison system and multiple declaration form tip-offs about environmental issues is grouped as the corresponding declaration form tip-offs about environmental issues of A units, the corresponding guarantor of B units
Then single tip-offs about environmental issues and the corresponding declaration form tip-offs about environmental issues of C units are respectively compressed this three groups of declaration form tip-offs about environmental issues
It is packaged, it is mono- to generate the corresponding declaration form tip-offs about environmental issues data packet of A units, the corresponding declaration form tip-offs about environmental issues data packet of B units and C
The corresponding declaration form tip-offs about environmental issues data packet in position.Later, prison system is protected respectively to send out the corresponding declaration form tip-offs about environmental issues data packet of A units
Complaint handling system corresponding to A units is sent, it is corresponding that the corresponding declaration form tip-offs about environmental issues data packet of B units is sent to B units
The corresponding declaration form tip-offs about environmental issues data packet of C units is sent to the corresponding complaint handling system of C units by complaint handling system.
Receiving module 10, which receives, protects the declaration form tip-offs about environmental issues data packet that prison system is sent, and later, parsing module 20 is by the guarantor
Single tip-offs about environmental issues data packet is parsed, and corresponding multiple declaration form tip-offs about environmental issues and multiple declaration form tip-offs about environmental issues pair are got
The declaration form calling information answered, wherein the declaration form calling information includes but not limited to the corresponding complaining type of declaration form tip-offs about environmental issues, throwing
Tell time etc..Specifically, as shown in figure 5, the parsing module 20 includes：
Decompression units 21 obtain XML extensible markup languages for being decompressed to the declaration form tip-offs about environmental issues data packet
The multiple declaration form tip-offs about environmental issues of format, wherein the declaration form tip-offs about environmental issues of each XML format include multiple nodes；
Acquiring unit 22, the node of the declaration form tip-offs about environmental issues for traversing each XML format using Document, with to institute
It states multiple declaration form tip-offs about environmental issues to be parsed, obtains the corresponding declaration form calling information of the multiple declaration form tip-offs about environmental issues.
When receiving module 10, which receives, protects declaration form tip-offs about environmental issues data packet that prison system is sent, decompression units 21 are by the guarantor
Single tip-offs about environmental issues data packet is decompressed, and XML (Extentsible Markup Language, extensible markup language are got
Speech) format multiple declaration form tip-offs about environmental issues, include for the file of XML format, in file multiple nodes (including root node and
Child node), namely include multiple nodes in the declaration form tip-offs about environmental issues of each XML format, wherein each node corresponds to declaration form
The related declaration form calling information of tip-offs about environmental issues, the declaration form calling information include but not limited to the corresponding complaint class of declaration form tip-offs about environmental issues
Type complains time etc. content.After getting multiple declaration form tip-offs about environmental issues of XML format, acquiring unit 22 is to XML format
Multiple declaration form tip-offs about environmental issues parsed, get the corresponding complaining type of multiple declaration form tip-offs about environmental issues, complain time etc.
Declaration form calling information.Optionally, acquiring unit 22 traverses the declaration form tip-offs about environmental issues of each XML format using Document successively
Node parses each declaration form tip-offs about environmental issues, obtains each declaration form tip-offs about environmental issues corresponding complaining types, complains the time etc. and protecting
Single calling information.
Processing module 30, for according to the declaration form calling information, the multiple declaration form tip-offs about environmental issues to be carried out worksheet processing, with
The multiple declaration form tip-offs about environmental issues are handled.
After getting multiple declaration form tip-offs about environmental issues and the corresponding declaration form calling information of multiple declaration form tip-offs about environmental issues, place
Module 30 is managed according to the corresponding declaration form calling information of each declaration form tip-offs about environmental issues, respectively sends each declaration form tip-offs about environmental issues
It is single, each declaration form tip-offs about environmental issues are distributed to corresponding at least one treatment people, treatment people is when receiving worksheet processing, to phase
The declaration form tip-offs about environmental issues answered are handled.For example, if declaration form tip-offs about environmental issues include declaration form tip-offs about environmental issues 1, declaration form tip-offs about environmental issues 2
With declaration form tip-offs about environmental issues 3, declaration form is complained case by processing module 30 according to the corresponding declaration form calling information of each declaration form tip-offs about environmental issues
1 worksheet processing of part distributes to treatment people A, and 2 worksheet processing of declaration form tip-offs about environmental issues is distributed to treatment people B, by 3 worksheet processing of declaration form tip-offs about environmental issues
Distribute to treatment people C.Each treatment people is when receiving respective worksheet processing, at corresponding declaration form tip-offs about environmental issues
Reason.
The scheme that the present embodiment proposes protects prison system and multiple declaration form tip-offs about environmental issues of client is carried out compression packing, generates
Corresponding declaration form tip-offs about environmental issues data packet, and complaint handling system is sent it to, it is thrown when receiving module 10 receives the declaration form
When telling case data packet, parsing module 20 parses the declaration form tip-offs about environmental issues data packet, obtains multiple declaration form tip-offs about environmental issues
And corresponding declaration form calling information, then processing module 30 is according to declaration form calling information, by the progress of multiple declaration form tip-offs about environmental issues
Worksheet processing, to carry out batch processing to multiple declaration form tip-offs about environmental issues.Artificial one by one typing declaration form tip-offs about environmental issues are this saved, and
The operation that one by one allocation processing personnel handle each declaration form tip-offs about environmental issues, it is time saving and energy saving, it is thrown to improve declaration form
Tell the treatment effeciency of case.
Further, as shown in fig. 6, proposing that declaration form tip-offs about environmental issues processing unit second of the present invention is real based on first embodiment
Example is applied, in the present embodiment, the declaration form tip-offs about environmental issues processing unit further includes：
Acquisition module 40, the contact information for obtaining the corresponding treatment people of the multiple declaration form tip-offs about environmental issues；
Reminding module 50, for according to the contact information, corresponding case processing to be sent to the treatment people
Prompting message.
Further, in order to handle in time declaration form tip-offs about environmental issues, for protect prison system execute operation and
Speech protects prison system and just exports multiple declaration form tip-offs about environmental issues of the typing within this time at interval of a period of time, for example, in advance
The setting export period exports multiple declaration form complaint cases of the typing in current period according to the preset export period come timing
Part, as soon as example it is day then to protect prison system and export typing in this day 24 hours by the time every to be arranged the export period
Multiple declaration form tip-offs about environmental issues.Later, it protects prison system and derived multiple declaration form tip-offs about environmental issues is subjected to compression packing, generate and correspond to
Declaration form tip-offs about environmental issues data packet, and the declaration form tip-offs about environmental issues data packet is sent to corresponding complaint handling system.It is receiving
When to the declaration form tip-offs about environmental issues data packet, declaration form tip-offs about environmental issues processing unit carries out such as first to the declaration form tip-offs about environmental issues data packet
Respective handling described in embodiment.
Further, after each declaration form tip-offs about environmental issues are carried out worksheet processing by processing module 30, acquisition module 40 obtains respectively
The contact information of the corresponding treatment people of a declaration form tip-offs about environmental issues, which includes but not limited to treatment people
Telephone number, Email Accounts, wechat account, QQ accounts etc..Specifically, the personal information number for the treatment of people can be pre-established
According to library, acquisition module 40 calls the personal information database, gets the connection of the corresponding treatment people of each declaration form tip-offs about environmental issues
It is mode information.It is understood that the corresponding processing people of each declaration form tip-offs about environmental issues can also be obtained by other means
The contact information of member, this is not restricted for specific acquisition modes.
After acquisition module 40 gets the contact information of the corresponding treatment people of each declaration form tip-offs about environmental issues, carry
Module 50 of waking up is sent corresponding according to the contact information for the treatment of people to the corresponding treatment people of each declaration form tip-offs about environmental issues
Case handles prompting message, to remind treatment people timely processing declaration form tip-offs about environmental issues.If for example, getting the electricity for the treatment of people
Number is talked about, then reminding module 50 can send the reminding short messages of corresponding processing declaration form tip-offs about environmental issues to treatment people.For another example,
If getting the Email Accounts for the treatment of people, reminding module 50 can send corresponding processing declaration form complaint case to treatment people
The prompting mail of part.For another example, if getting the telephone number and Email Accounts for the treatment of people, reminding module 50 can be to processing
Personnel send corresponding reminding short messages and remind mail.
Optionally, reminding module 50 can be according to the declaration form tip-offs about environmental issues corresponding complaint time, when apart from declaration form tip-offs about environmental issues
The corresponding complaint time has reached preset duration, when treatment people is not also handled declaration form tip-offs about environmental issues, to treatment people
Send corresponding case processing prompting message.For example, it is 3 days that the preset duration, which is arranged, then corresponded to when apart from declaration form tip-offs about environmental issues
The complaint time have reached 3 days, when treatment people is not also handled declaration form tip-offs about environmental issues, reminding module 50 is to treatment people
Send corresponding case processing prompting message.As long as it is understood that treatment people also not to declaration form tip-offs about environmental issues at
Reason, reminding module 50 repeatedly can send corresponding case to treatment people and handle prompting message.
Further, the processing module 30 is additionally operable to：
The processing information of the multiple declaration form tip-offs about environmental issues is obtained, and the processing information of acquisition is fed back into the guarantor
Prison system.
After treatment people handles declaration form tip-offs about environmental issues, processing module 30 obtains declaration form tip-offs about environmental issues and corresponds to
Processing information, which includes processing time, processing mode, handling result etc..Specifically, processing module 30 obtains
Data can be wound up the case to obtain by the declaration form tip-offs about environmental issues of reception treatment people return by handling the mode of information, can also be passed through
Other modes obtain processing information, and this is not restricted.
Later, the corresponding processing information of each declaration form tip-offs about environmental issues of acquisition is fed back to and protects prison system by processing module 30.
After protecting prison system and receiving each declaration form tip-offs about environmental issues corresponding processing information, information progress typing will be handled by protecting prison system
It preserves, processing information is preferably associated preservation with corresponding declaration form tip-offs about environmental issues.
Optionally, the processing module 30 is specifically used for：
The processing information is subjected to compression packing, generates corresponding processing information data packet, and by the processing information
Data packet feeds back to guarantor's prison system.
Further, in order to improve feedback efficiency, processing module 30 first believes the corresponding processing of each declaration form tip-offs about environmental issues
Breath carries out compression packing, generates the corresponding processing information data packet of each declaration form tip-offs about environmental issues.Then, processing module 30 again should
Processing information data packet, which is fed back to, protects prison system.Prison system is protected by parsing the processing information data packet, gets each declaration form
The corresponding processing information of tip-offs about environmental issues, is carried out typing preservation.
Preferably, processing module 30 just believes the processing got in cycle time section at interval of one section of cycle time
Breath carries out compression packing, generates corresponding processing information data packet, then feeds back to the processing information data packet and protects prison system.
For example, as soon as preset period is day, then processing module 30 often passes through the place that will be got in 24 hours this days of a time
Reason information carries out compression packing, generates corresponding processing information data packet, and the processing information data packet is then fed back to guarantor's prison
System.It is understood that the cycle time can be flexibly arranged according to the actual conditions that declaration form tip-offs about environmental issues are handled, later
It can also modify, this is not restricted for the occurrence of cycle time.
The present embodiment propose scheme, to each declaration form tip-offs about environmental issues carry out worksheet processing after, by reminding module 50 to
The corresponding treatment people of each declaration form tip-offs about environmental issues sends corresponding processing prompting message, to remind treatment people to complain declaration form
Case is handled in time, therefore, further improves the treatment effeciency of declaration form tip-offs about environmental issues.
It should be noted that herein, the terms "include", "comprise" or its any other variant are intended to non-row
His property includes, so that process, method, article or device including a series of elements include not only those elements, and
And further include the other elements being not explicitly listed, or further include for this process, method, article or device institute it is intrinsic
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including this
There is also other identical elements in the process of element, method, article or device.
The embodiments of the present invention are for illustration only, can not represent the quality of embodiment.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can add the mode of required general hardware platform to realize by software, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on this understanding, technical scheme of the present invention substantially in other words does the prior art
Going out the part of contribution can be expressed in the form of software products, which is stored in a storage medium
In (such as ROM/RAM, magnetic disc, CD), including some instructions are used so that a station terminal equipment (can be mobile phone, computer, clothes
It is engaged in device or the network equipment etc.) execute method described in each embodiment of the present invention.
It these are only the preferred embodiment of the present invention, be not intended to limit the scope of the invention, it is every to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of declaration form tip-offs about environmental issues processing method, which is characterized in that the declaration form tip-offs about environmental issues processing method includes following step
Suddenly：
It receives and protects the declaration form tip-offs about environmental issues data packet that prison system is sent, wherein the declaration form tip-offs about environmental issues data packet is by the guarantor
Prison system, which compresses multiple declaration form tip-offs about environmental issues to be packaged, to be generated；
The declaration form tip-offs about environmental issues data packet is parsed, the multiple declaration form tip-offs about environmental issues and the multiple declaration form complaint case are obtained
The corresponding declaration form calling information of part；
According to the declaration form calling information, the multiple declaration form tip-offs about environmental issues are subjected to worksheet processing, to be complained to the multiple declaration form
Case is handled.
2. declaration form tip-offs about environmental issues processing method as described in claim 1, which is characterized in that the parsing declaration form complaint case
Part data packet obtains the multiple declaration form tip-offs about environmental issues and the corresponding declaration form calling information of the multiple declaration form tip-offs about environmental issues
Step includes：
The declaration form tip-offs about environmental issues data packet is decompressed, the multiple declaration form of XML extensible markup language formats is obtained
Tip-offs about environmental issues, wherein the declaration form tip-offs about environmental issues of each XML format include multiple nodes；
The node that the declaration form tip-offs about environmental issues of each XML format are traversed using Document, with to the multiple declaration form tip-offs about environmental issues
It is parsed, obtains the corresponding declaration form calling information of the multiple declaration form tip-offs about environmental issues.
3. declaration form tip-offs about environmental issues processing method as described in claim 1, which is characterized in that described according to the declaration form letter of complaint
After the step of ceasing, the multiple declaration form tip-offs about environmental issues are carried out worksheet processing, further include：
Obtain the contact information of the corresponding treatment people of the multiple declaration form tip-offs about environmental issues；
According to the contact information, sends corresponding case to the treatment people and handle prompting message.
4. declaration form tip-offs about environmental issues processing method as described in any one of claims 1-3, which is characterized in that described according to the guarantor
Single calling information further includes after the step of the multiple declaration form tip-offs about environmental issues are carried out complaint worksheet processing：
Obtain the processing information of the multiple declaration form tip-offs about environmental issues；
The processing information of acquisition is fed back into guarantor's prison system.
5. declaration form tip-offs about environmental issues processing method as claimed in claim 4, which is characterized in that the processing by acquisition is believed
Ceasing the step of feeding back to guarantor's prison system includes：
The processing information is subjected to compression packing, generates corresponding processing information data packet；
The processing information data packet is fed back into guarantor's prison system.
6. a kind of declaration form tip-offs about environmental issues processing unit, which is characterized in that the declaration form tip-offs about environmental issues processing unit includes：
Receiving module, for receiving the declaration form tip-offs about environmental issues data packet protected prison system and sent, wherein the declaration form tip-offs about environmental issues number
Multiple declaration form tip-offs about environmental issues are compressed to be packaged by guarantor's prison system according to packet and are generated；
Parsing module obtains the multiple declaration form tip-offs about environmental issues and described for parsing the declaration form tip-offs about environmental issues data packet
The corresponding declaration form calling information of multiple declaration form tip-offs about environmental issues；
Processing module, for according to the declaration form calling information, the multiple declaration form tip-offs about environmental issues being carried out worksheet processing, with to described
Multiple declaration form tip-offs about environmental issues are handled.
7. declaration form tip-offs about environmental issues processing unit as claimed in claim 6, which is characterized in that the parsing module includes：
Decompression units obtain XML extensible markup language formats for being decompressed to the declaration form tip-offs about environmental issues data packet
The multiple declaration form tip-offs about environmental issues, wherein the declaration form tip-offs about environmental issues of each XML format include multiple nodes；
Acquiring unit, the node of the declaration form tip-offs about environmental issues for traversing each XML format using Document, with to the multiple
Declaration form tip-offs about environmental issues are parsed, and the corresponding declaration form calling information of the multiple declaration form tip-offs about environmental issues is obtained.
8. declaration form tip-offs about environmental issues processing unit as claimed in claim 6, which is characterized in that the declaration form tip-offs about environmental issues processing dress
It sets and further includes：
Acquisition module, the contact information for obtaining the corresponding treatment people of the multiple declaration form tip-offs about environmental issues；
Reminding module, for according to the contact information, sending corresponding case processing to the treatment people and reminding letter
Breath.
9. such as claim 6-8 any one of them declaration form tip-offs about environmental issues processing units, which is characterized in that the processing module is also
For：
The processing information of the multiple declaration form tip-offs about environmental issues is obtained, and the processing information of acquisition is fed back into the guarantor and supervises system
System.
10. declaration form tip-offs about environmental issues processing unit as claimed in claim 9, which is characterized in that the processing module is used for：
The processing information is subjected to compression packing, generates corresponding processing information data packet, and by the processing information data
Packet feeds back to guarantor's prison system.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710264717.0A CN108335213A (en) | 2017-04-19 | 2017-04-19 | Declaration form tip-offs about environmental issues processing method and processing device |
| PCT/CN2018/082247 WO2018192375A1 (en) | 2017-04-19 | 2018-04-09 | Insurance policy complaint case processing method, apparatus, and device, and readable storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710264717.0A CN108335213A (en) | 2017-04-19 | 2017-04-19 | Declaration form tip-offs about environmental issues processing method and processing device |
Publications (1)
| Publication Number | Publication Date |
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| CN108335213A true CN108335213A (en) | 2018-07-27 |
Family
ID=62923096
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710264717.0A Pending CN108335213A (en) | 2017-04-19 | 2017-04-19 | Declaration form tip-offs about environmental issues processing method and processing device |
Country Status (2)
| Country | Link |
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| CN (1) | CN108335213A (en) |
| WO (1) | WO2018192375A1 (en) |
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| CN109816399A (en) * | 2019-01-07 | 2019-05-28 | 平安科技（深圳）有限公司 | Complain management method, device, computer equipment and the storage medium of part |
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