CN108259553B - Service mail sending method and terminal equipment - Google Patents
Service mail sending method and terminal equipment Download PDFInfo
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- CN108259553B CN108259553B CN201710928601.2A CN201710928601A CN108259553B CN 108259553 B CN108259553 B CN 108259553B CN 201710928601 A CN201710928601 A CN 201710928601A CN 108259553 B CN108259553 B CN 108259553B
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- H—ELECTRICITY
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- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
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- G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
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Abstract
The invention is suitable for the technical field of Internet, and provides a method for sending a service mail and a terminal device, wherein the method comprises the following steps: creating an email template based on the received email template application request; distributing a template identification number for the e-mail template, and outputting the template identification number as response information of an e-mail template application request; acquiring a template calling request based on a template identification number sent by a user, and reading template configuration parameters carried by the template calling request; configuring the email template according to the template configuration parameters to generate service email information containing email text information and parameter values; and sending the service mail information to a target mailbox address. The invention adjusts the parameter value of each text parameter in the email template in real time according to the template configuration parameter, so that the customization process of the email template can be directly effective without redeveloping program codes and waiting for a longer development period, thereby improving the email sending efficiency of business personnel and realizing the quick response of business.
Description
Technical Field
The invention belongs to the technical field of internet, and particularly relates to a method for sending a service mail and a terminal device.
Background
Currently, for the departments mainly based on the sales business, such as the insurance sales department, a large amount of e-mails are required to be sent every day to enhance the communication with other business departments or with customers. For example, when the application of the insurance is successful for the client, an e-mail is required to be sent to inform the client; when the application period is about to expire, an email may also need to be sent to notify the customer. In order to avoid the need of frequently creating mails and inputting repeated mail contents for business personnel, the mail platform developer develops a corresponding e-mail template for a business department with a large demand, so that the business personnel can trigger e-mail sending operation based on the e-mail template by one key, thereby avoiding the need of inputting the repeated mail contents for the business personnel and improving the working efficiency.
However, the current email template only has a corresponding email text message, so when a new email content sending requirement exists (for example, a contact way of business personnel needs to be added into the current email text), the new email template can only be developed and can only be used after the email template is online and the publication is effective. Because the development cycle of the e-mail template is long and cannot respond to the real-time needs of the service in time, the e-mail sending efficiency of service personnel is still low at present.
Disclosure of Invention
In view of the above, embodiments of the present invention provide the field, and in particular, to a method and a terminal device for sending a service email, so as to solve the problem in the prior art that email sending efficiency of service personnel is low.
A first aspect of an embodiment of the present invention provides a method for sending a service email, including:
based on a received email template application request, creating an email template, and acquiring email text information, text parameters and format parameters of the email template;
distributing a template identification number for the e-mail template, and outputting the template identification number as response information of the e-mail template application request;
acquiring a template calling request based on the template identification number sent by a user, and reading template configuration parameters carried by the template calling request, wherein the template configuration parameters comprise a target mailbox address and parameter values corresponding to the text parameters;
configuring the e-mail template according to the template configuration parameters to generate service mail information containing the e-mail text information and the parameter values, wherein the service mail information has the format parameters;
and sending the service mail information to the target mailbox address.
A second aspect of the embodiments of the present invention provides a terminal device, including a memory and a processor, where the memory stores a computer program that can be executed on the processor, and when the processor executes the computer program, the following steps are implemented:
based on a received email template application request, creating an email template, and acquiring email text information, text parameters and format parameters of the email template;
distributing a template identification number for the e-mail template, and outputting the template identification number as response information of the e-mail template application request;
acquiring a template calling request based on the template identification number sent by a user, and reading template configuration parameters carried by the template calling request, wherein the template configuration parameters comprise a target mailbox address and parameter values corresponding to the text parameters;
configuring the e-mail template according to the template configuration parameters to generate service mail information containing the e-mail text information and the parameter values, wherein the service mail information has the format parameters;
and sending the service mail information to the target mailbox address.
A third aspect of embodiments of the present invention provides a computer-readable storage medium storing a computer program which, when executed by a processor, implements the steps of:
based on a received email template application request, creating an email template, and acquiring email text information, text parameters and format parameters of the email template;
distributing a template identification number for the e-mail template, and outputting the template identification number as response information of the e-mail template application request;
acquiring a template calling request based on the template identification number sent by a user, and reading template configuration parameters carried by the template calling request, wherein the template configuration parameters comprise a target mailbox address and parameter values corresponding to the text parameters;
configuring the e-mail template according to the template configuration parameters to generate service mail information containing the e-mail text information and the parameter values, wherein the service mail information has the format parameters;
and sending the service mail information to the target mailbox address.
In the embodiment of the invention, when an e-mail template application request is received, a template calling request can be sent out by a service person according to the known template identification number by creating the e-mail template with e-mail text information, text parameter and format parameters and distributing the template identification number to the e-mail template. The template configuration parameters carried by the template calling request can be set by self-definition of service personnel, and the parameter values of the text parameters pre-established in the e-mail template can be adjusted in real time only according to the template configuration parameters, so that the generated e-mail text information can meet the individual requirements of the service personnel. The customization process of the e-mail template can be directly effective without redeveloping program codes and waiting for a long development period, so that the e-mail sending efficiency of business personnel can be improved, and the quick response of business is realized.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.
Fig. 1 is a flowchart illustrating an implementation of a method for sending a service email according to an embodiment of the present invention;
fig. 2 is a flowchart of a specific implementation of a service email sending method S101 according to an embodiment of the present invention;
fig. 3 is a flowchart of a specific implementation of the sending method S103 for the service email according to the embodiment of the present invention;
fig. 4 is a flowchart of a specific implementation of the service email sending method S104 according to the embodiment of the present invention;
fig. 5 is a flowchart of a specific implementation of the service email sending method S105 according to the embodiment of the present invention;
fig. 6 is a block diagram of a service mail sending apparatus according to an embodiment of the present invention;
fig. 7 is a schematic diagram of a terminal device according to an embodiment of the present invention.
Detailed Description
In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system structures, techniques, etc. in order to provide a thorough understanding of the embodiments of the invention. It will be apparent, however, to one skilled in the art that the present invention may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present invention with unnecessary detail.
In order to explain the technical means of the present invention, the following description will be given by way of specific examples.
Fig. 1 shows an implementation process of a method for sending a service email, which includes steps S101 to S105. The specific implementation principle of each step is as follows.
S101: the method comprises the steps of creating an email template based on a received email template application request, and acquiring email text information, text parameters and format parameters of the email template.
In the embodiment of the invention, when an e-mail template application request sent by a service person is received, a pre-established e-mail template generating program is called to establish an e-mail template containing one or more text parameters.
Specifically, a service person can log in the e-mail platform management system, select an e-mail template application button in the e-mail platform management system, and input e-mail text information required to be customized by the service person, so as to send an e-mail template application request carrying the e-mail text information. When the email to be sent is generated based on the email template, the text information contained in the email is the email text information by default. After the creation of each email template is completed, the email text information is a fixed value.
Illustratively, the email text message entered by the business person may be, for example: "honored customer, your car will be due after a week, please go to any business hall as soon as possible to complete the renewal, thanks! "
In the embodiment of the invention, the service personnel can input the text information of the email in the email platform management system, and can edit the text parameter and the format parameter related to the email template so as to send the text parameter and the format parameter. The text parameter is a parameter whose parameter value can be changed and adjusted, and when a value assignment command based on the parameter is received, the parameter value can be changed. The format parameter represents a page effect parameter of the e-mail text information, such as a Cascading Style Sheet (CSS) parameter.
And acquiring one or more text parameters and format parameters related to the e-mail template according to the received parameter setting instruction.
As an embodiment of the present invention, as shown in fig. 2, the S101 includes:
s1011: and creating the email template based on the email text information carried by the received email template application request.
S1012: reading a plurality of pre-established text parameters.
S1013: and returning each text parameter and the corresponding identifier thereof so that a user sends a parameter selection instruction and a parameter offset instruction at the terminal interface showing the text parameter and the identifier.
S1014: and determining the text parameter selected by the user according to the parameter selection instruction, and inserting each determined text parameter to the e-mail text position indicated by the parameter offset instruction corresponding to the text parameter.
In the embodiment of the invention, a plurality of text parameter variables and format parameters are pre-established in a background database, each variable has an identifier for indicating the function purpose/variable meaning of the variable, and the identifier is preset by a database administrator.
In the embodiment of the invention, a display list containing the identifier of each text parameter is generated for each established text parameter, so that the display list is returned to an e-mail platform management system of a service worker, and the e-mail platform management system displays the display list.
The service personnel can know the function purpose/variable meaning corresponding to each text parameter according to the identifier of each variable, so that a variable selection instruction is sent out based on the identifier.
Illustratively, the pre-established text parameters include two types of variables, namely, vehicle insurance variables and non-vehicle insurance variables. In the vehicle insurance variables, the identifier of each variable includes, but is not limited to, applicant's name, license plate, latest insurance deadline, latest insurance remaining days, seat number, seat name, and special tail number, etc. Among the non-vehicle insurance variables, the identifiers corresponding to the respective variables include, but are not limited to, applicant's name, product name, last year premium, last year policy number, insurance policy number, seat name, seat job number, insurance lead time, and the like.
Acquiring a variable selection instruction sent by a service person, and searching a text parameter corresponding to each identifier according to each identifier corresponding to the variable selection instruction so as to determine the text parameter as a text parameter related to the e-mail template.
In the embodiment of the invention, when the service personnel sends out the variable selection instruction based on the identifier, the e-mail platform management system displays the e-mail text information input by the service personnel in advance. For each text parameter selected by the service personnel, the service personnel can drag each text parameter to different email text positions in the email text information respectively, so that when the service email information is generated, the parameter value corresponding to each text parameter is displayed at the email text position where the text parameter is inserted.
For example, if the identifiers of the text parameters selected by the service personnel are the name, the license plate and the latest insurance deadline of the applicant, and the text parameters respectively corresponding to the name, the license plate and the latest insurance deadline of the applicant are the application name, the vehicleNo and the policyendate, the obtained email text information including the text parameters may be: "respected [ applicationname ] customer, your car [ vehicleNo ] will be at insurance expiration [ policynddate ].
In the embodiment of the invention, the position of the text parameter in the email template is quickly adjusted by an icon dragging mode; by pre-establishing a plurality of text parameters and returning identifiers corresponding to the text parameters, business personnel can quickly determine the text parameters required to be associated in an identifier list, so that the text parameters can be uniformly maintained in a background database, developers are ensured not to additionally set new text parameters for a newly-built email template, and the creation efficiency of the email template is improved.
S102: and distributing a template identification number for the e-mail template, and outputting the template identification number as response information of the e-mail template application request.
In the embodiment of the invention, when the e-mail template application requests sent by a plurality of service personnel are respectively received, a plurality of e-mail templates are created. In order to distinguish the e-mail templates corresponding to different e-mail text information, text parameter and format parameters, when each e-mail template is generated, a template identification number is distributed to the e-mail template. The template identification number includes, but is not limited to, a serial number generated according to a time sequence, a staff number of a service staff, a service number, a template name customized by the service staff, and the like.
And returning the generated template identification number as response information to the service personnel who sends the email template application request, so that the service personnel can inform other service personnel or telemarketers who have the same service email sending requirements of the template identification number after recording the template identification number.
In the following embodiments, the application process of the template identification number obtained by the distributor is described by taking the distributor as an example.
S103: and acquiring a template calling request based on the template identification number sent by a user, and reading template configuration parameters carried by the template calling request, wherein the template configuration parameters comprise a target mailbox address and parameter values corresponding to the text parameters.
In the embodiment of the invention, an e-mail salesman logs in an e-mail platform management system to click the template calling function control and then sends out the template calling request based on the template identification number. The template calling request carries template configuration parameters set by the e-mail personnel, and the template configuration parameters are used for adjusting various parameter values of the e-mail template corresponding to the template identification number. The template configuration parameters include, but are not limited to, parameter values corresponding to text parameters associated with the email template, parameter values corresponding to format variables associated with the email template, and a target mailbox address.
The method comprises the steps of displaying identifiers of text parameters related to an e-mail template on a display interface of an e-mail platform management system, and acquiring text variable parameter values input by an e-seller according to an input box corresponding to each identifier.
For example, in the example above, where the textual parameters associated with the email template include applicantName, vehicleNo, and policyEndDate, the display interface of the email platform management system would be presented with a first input box for entering the applicant's name, a second input box for entering the license plate, and a third input box for entering the most recent insurance deadline. After the operator inputs the parameter value to be adjusted in the input box, the template configuration parameter sent by the operator can be analyzed, and the template configuration parameter can be' applicatname ═ littri; vehicleNo CE 7392; policynedddate 2017/07/31 ".
As an embodiment of the present invention, fig. 3 shows a specific implementation flow of the service mail sending method S103 provided by the embodiment of the present invention, which is detailed as follows:
s1031: and calling a resource data table matched with the user feature code according to the user feature code carried by the template calling request, wherein the template calling request comprises a target object identifier.
In the embodiment of the invention, when logging in an e-mail platform management system or sending a template calling request, an e-mail worker needs to input own account information. And after the e-mail platform management system generates the user feature code associated with the account information, sending a template calling request carrying the user feature code.
And analyzing the user feature code and the target object identifier carried by the template calling request according to the received template calling request. And reading the data authority corresponding to the user feature code from the background database to obtain a resource data table within the data authority range. The resource data table is used for storing data records related to the historical policy, and each data record comprises attribute values of a plurality of attribute fields; the target object identification is a parameter value corresponding to any text parameter quantity associated with the email template.
For example, if the resource data table matching the user feature code is a policy data record table of the car insurance department, each data record in the resource data table may include attribute values of a plurality of attribute fields such as applicant name, license plate, latest insurance deadline, latest insurance remaining days, seat number, seat name, and special tail number.
S1032: and searching a data record corresponding to the target object identifier in the resource data table.
In the primary key field of the resource data table, an attribute value containing the target object identifier is found out, so that a data record corresponding to the attribute value is determined as a data record corresponding to the target object representation. And if the attribute value of the main key field does not exist as the data record of the target object identification, setting the parameter values corresponding to the other text parameters associated with the e-mail template as default values.
S1033: and respectively reading the attribute value of the attribute field corresponding to each text parameter in each attribute field of the data record.
S1034: and outputting each attribute value as a template configuration parameter for configuring the email template.
And when the names of the attribute fields of the resource data table and the text parameter are the same, determining that the attribute fields correspond to the text parameter. In the data record obtained in S1032, for the attribute field corresponding to each text parameter associated with the email template, the attribute value of the attribute field is read, so as to determine the attribute value as the parameter value corresponding to the text parameter.
In the embodiment of the invention, the template calling request carrying the user feature code and the target object identifier is acquired, so that the parameter values of all text parameter values related to the target object identifier can be quickly read in the resource data table matched with the user feature code, and an e-mail distributor does not need to query and input other parameter values related to the target object identifier one by one, thereby improving the acquisition efficiency of the e-mail template configuration parameters and indirectly improving the sending efficiency of the business mail.
S104: and configuring the e-mail template according to the template configuration parameters to generate service mail information containing the e-mail text information and the parameter values, wherein the service mail information has the format parameters.
And determining parameter values corresponding to the text parameters according to the received template configuration parameters. And replacing each text parameter quantity existing in the preset e-mail text position with a corresponding parameter value to obtain new e-mail text information meeting the real-time requirements of e-mail personnel. And rendering the updated e-mail text information through the preset format parameters to obtain a service mail for sending to a target user. And inputting a target mailbox address indicated by the template configuration parameter in the sending mail address parameter of the service mail.
As an embodiment of the present invention, fig. 4 shows a specific implementation flow of the service mail sending method S104 provided by the embodiment of the present invention, which is detailed as follows:
s1041: and if the email template corresponding to the template identification number is detected to contain the attachment parameter, receiving the email attachment uploaded by the user.
In the embodiment of the invention, in the process of creating the email template, the text parameter set by business personnel can be received, and the email parameter set by the business personnel can be received. The mail arguments include attachment arguments.
If the email template corresponding to the template calling request sent by the email sales person is detected to contain the attachment parameter, the email template indicates that the service email generated based on the email template must contain the attachment to be sent. At the moment, the e-mail personnel is requested to upload the e-mail attachments thereof, so that the e-mail personnel uploads the e-mail attachments through the e-mail platform management system.
S1042: and storing the email attachment to a remote cloud attachment information base so that the cloud attachment information base generates a download link related to a storage path of the email attachment.
And when the e-mail attachments are received, establishing communication with a remote cloud attachment information base according to the preset information base connection address. The cloud attachment information base is used for storing e-mail attachments associated with all the business mails, including sent out business mails and received e-mail attachments associated with all the business mails.
And uploading the received email attachment to a preset path of the cloud attachment information base, so as to receive a download link returned by the cloud attachment information base when the email attachment is uploaded.
S1043: and determining the download link as a parameter value corresponding to the attachment parameter of the e-mail template to generate service mail information containing the e-mail text information, wherein the e-mail text information contains the download link.
And after determining the download link as a parameter value corresponding to the attachment parameter of the e-mail template, adding the parameter value into the e-mail text information so that a target user receiving a service mail containing the e-mail text information can connect with a cloud attachment information base based on the download link in the e-mail text information and download the e-mail attachment corresponding to the download link.
In the embodiment of the invention, when the email template is identified to contain the attachment parameter, the email attachment is uploaded by requesting the email sales person, so that the email sales person is ensured not to miss the uploaded attachment in the service mail which is required to send the relevant attachment; the email attachment is uploaded to the cloud attachment information base, and the download link returned by the cloud attachment information base is used for determining the parameter value corresponding to the attachment parameter, so that the size of the attachment uploaded by an email salesman and the size of the attachment received by a mail target user can be free from the limitation of the email box capacity, and the efficiency of sending data information is improved.
S105: and sending the service mail information to the target mailbox address.
In the embodiment of the invention, the service mail information containing the e-mail text information generated at the current moment is sent to the target mailbox address set by the e-mail personnel, so that the user corresponding to the target mailbox address can receive the service mail with the standard text format and the related policy information.
In the embodiment of the invention, when an e-mail template application request is received, a template calling request can be sent out by a service person according to the known template identification number by creating the e-mail template with e-mail text information, text parameter and format parameters and distributing the template identification number to the e-mail template. The template configuration parameters carried by the template calling request can be set by self-definition of service personnel, and the parameter values of the text parameters pre-established in the e-mail template can be adjusted in real time only according to the template configuration parameters, so that the generated e-mail text information can meet the individual requirements of the service personnel. The customization process of the e-mail template can be directly effective without redeveloping program codes and waiting for a long development period, so that the e-mail sending efficiency of business personnel can be improved, and the quick response of business is realized.
As an embodiment of the present invention, as shown in fig. 5, the step S105 specifically includes:
s1051: and acquiring the service attribute of the service mail information, wherein the service attribute is determined by the department feature code corresponding to the target mail address.
In the embodiment of the invention, after the target mail address uploaded by the telephone sales staff is read, the target mail address is matched with each target mail address in a pre-established mail address library. The mail address library comprises user names and department feature codes corresponding to all target mail addresses. And determining a department feature code corresponding to the target mail address according to the target mail address obtained by matching, so as to obtain the business attribute corresponding to the department feature code in a corresponding relation table of the department feature code and the business attribute. The service attributes include, but are not limited to, vehicle insurance attributes, life insurance attributes, and financial insurance attributes.
In particular, the target mail address contained in the mail address library is the mail address of an employee inside the enterprise. When the user corresponding to the received target mail address is an enterprise client, the target mail address cannot be matched in the mail address library. At this time, the generated service mail information is directly sent to the target mail address.
S1052: and detecting the information quantity of the service mail information with the same service attribute obtained in a preset period.
In the embodiment of the invention, when the business mail information is generated, for the target mail address corresponding to the business mail information, if the target mail address is matched in the mail address library, the business mail information is stored in the buffer area.
And when the preset time is up, counting the total number of the service mail messages with the service attribute in the buffer area for each service attribute.
S1053: and if the information quantity is greater than a preset threshold value, grouping a plurality of pieces of service mail information with the same service attribute obtained in a preset period.
And if the total number of the service mail messages with a certain service attribute in the buffer area is less than or equal to a preset threshold value, respectively sending each service mail message to the corresponding target mail address.
If the total number of the service mail messages with a certain service attribute in the buffer area is greater than a preset threshold value and the number of the messages is N (N is an integer greater than 0), the N service mail messages are divided into a plurality of groups, so that the total number of the service mail messages in each group is less than or equal to the preset threshold value.
S1054: and sequentially triggering the sending of the service mail information of one group at preset time intervals so as to send each service mail information in the group to the target mailbox address corresponding to each service mail information.
After N pieces of service mail information of a certain service attribute are grouped, all pieces of service mail information of one group are respectively sent to corresponding target mail addresses, and after the sending is finished, a timer is started. And when the real-time timing value of the timer reaches K times of the preset time length (K is an integer larger than 1), acquiring all the service mail information in the other group of the service attribute so as to respectively send all the service mail information acquired at the current moment to the corresponding target mail addresses.
The embodiment of the invention realizes the regular batch sending of the business mail information, ensures that the mails can be uniformly dispatched according to the business mode when the mails are sent among all departments in an enterprise, and avoids that a certain business department backlogs too much business mail information in a short time due to the batch sending of the mails in the same business mode.
It should be understood that, the sequence numbers of the steps in the foregoing embodiments do not imply an execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiments of the present invention.
Fig. 6 shows a block diagram of a service mail sending apparatus according to an embodiment of the present invention, which corresponds to the service mail sending method according to the foregoing embodiment, and only shows the relevant parts according to the embodiment of the present invention for convenience of description.
Referring to fig. 6, the apparatus includes:
the creating unit 61 is used for creating the email template based on the received email template application request and acquiring email text information, text parameters and format parameters of the email template.
And the distribution unit 62 is used for distributing a template identification number to the email template and outputting the template identification number as response information of the email template application request.
The obtaining unit 63 is configured to obtain a template invoking request based on the template identification number sent by a user, and read a template configuration parameter carried in the template invoking request, where the template configuration parameter includes a target mailbox address and a parameter value corresponding to the text parameter.
A configuration unit 64, configured to configure the email template according to the template configuration parameter, so as to generate service email information including the email text information and the parameter value, where the service email information has the format parameter.
A sending unit 65, configured to send the service mail information to the target mailbox address.
Optionally, the obtaining unit 63 includes:
and the calling subunit is used for calling a resource data table matched with the user feature code according to the user feature code carried by the template calling request, wherein the template calling request comprises a target object identifier.
And the searching subunit is used for searching the data record corresponding to the target object identifier in the resource data table.
And the first reading subunit is configured to read, in each attribute field of the data record, an attribute value of an attribute field corresponding to each text parameter.
And the output subunit is used for outputting each attribute value as a template configuration parameter for configuring the e-mail template.
Optionally, the sending unit 65 includes:
and the acquisition subunit is used for acquiring the service attribute of the service mail information, wherein the service attribute is determined by the department feature code corresponding to the target mail address.
And the detection subunit is used for detecting the information quantity of the service mail information with the same service attribute obtained in a preset period.
And the grouping subunit is used for grouping the plurality of pieces of service mail information with the same service attribute obtained in a preset period if the information quantity is greater than a preset threshold value.
And the sending subunit is configured to sequentially trigger sending of the service mail information of one of the groups at preset time intervals, so as to send each service mail information in the group to the target mailbox address corresponding to each service mail information.
Optionally, the creating unit 61 includes:
and the creating subunit is used for creating the email template based on the email text information carried by the received email template application request.
And the second reading subunit is used for reading a plurality of pre-established text parameters.
And the return subunit is used for returning each text parameter and the identifier corresponding to the text parameter so that a user sends a parameter selection instruction and a parameter offset instruction on a terminal interface showing the text parameter and the identifier.
And the first determining subunit is used for determining the text parameter selected by the user according to the parameter selecting instruction, and inserting each determined text parameter into the email text position indicated by the parameter offset instruction corresponding to the text parameter.
Optionally, the configuration unit 64 includes:
and the receiving subunit is used for receiving the email attachments uploaded by the user if the email template corresponding to the template identification number is detected to contain the attachment parameter.
And the storage subunit is used for storing the email attachment to a remote cloud attachment information base so as to enable the cloud attachment information base to generate a download link related to a storage path of the email attachment.
A second determining subunit, configured to determine the download link as a parameter value corresponding to the attachment parameter of the email template, so as to generate service email information including the email text information, where the email text information includes the download link.
In the embodiment of the invention, when an e-mail template application request is received, a template calling request can be sent out by a service person according to the known template identification number by creating the e-mail template with e-mail text information, text parameter and format parameters and distributing the template identification number to the e-mail template. The template configuration parameters carried by the template calling request can be set by self-definition of service personnel, and the parameter values of the text parameters pre-established in the e-mail template can be adjusted in real time only according to the template configuration parameters, so that the generated e-mail text information can meet the individual requirements of the service personnel. The customization process of the e-mail template can be directly effective without redeveloping program codes and waiting for a long development period, so that the e-mail sending efficiency of business personnel can be improved, and the quick response of business is realized.
Fig. 7 is a schematic diagram of a terminal device according to an embodiment of the present invention. As shown in fig. 7, the terminal device 7 of this embodiment includes: a processor 70, a memory 71 and a computer program 72 stored in said memory 71 and operable on said processor 70, such as a service mail sending program. The processor 70, when executing the computer program 72, implements the steps in the above-described embodiments of the method for sending service mails, such as the steps 101 to 105 shown in fig. 1. Alternatively, the processor 70, when executing the computer program 72, implements the functions of the modules/units in the above-described device embodiments, such as the functions of the units 61 to 65 shown in fig. 6.
Illustratively, the computer program 72 may be partitioned into one or more modules/units that are stored in the memory 71 and executed by the processor 70 to implement the present invention. The one or more modules/units may be a series of computer program instruction segments capable of performing specific functions, which are used to describe the execution process of the computer program 72 in the terminal device 7.
The terminal device 7 may be a desktop computer, a notebook, a palm computer, a cloud server, or other computing devices. The terminal device may include, but is not limited to, a processor 70, a memory 71. It will be appreciated by those skilled in the art that fig. 7 is merely an example of a terminal device 7 and does not constitute a limitation of the terminal device 7 and may comprise more or less components than shown, or some components may be combined, or different components, for example the terminal device may further comprise input output devices, network access devices, buses, etc.
The Processor 70 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field-Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic, discrete hardware components, etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The memory 71 may be an internal storage unit of the terminal device 7, such as a hard disk or a memory of the terminal device 7. The memory 71 may also be an external storage device of the terminal device 7, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like, which are provided on the terminal device 7. Further, the memory 71 may also include both an internal storage unit and an external storage device of the terminal device 7. The memory 71 is used for storing the computer program and other programs and data required by the terminal device. The memory 71 may also be used to temporarily store data that has been output or is to be output.
It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-mentioned division of the functional units and modules is illustrated, and in practical applications, the above-mentioned function distribution may be performed by different functional units and modules according to needs, that is, the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-mentioned functions. Each functional unit and module in the embodiments may be integrated in one processing unit, or each unit may exist alone physically, or two or more units are integrated in one unit, and the integrated unit may be implemented in a form of hardware, or in a form of software functional unit. In addition, specific names of the functional units and modules are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present application. The specific working processes of the units and modules in the system may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the above embodiments, the descriptions of the respective embodiments have respective emphasis, and reference may be made to the related descriptions of other embodiments for parts that are not described or illustrated in a certain embodiment.
Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
In the embodiments provided in the present invention, it should be understood that the disclosed apparatus/terminal device and method may be implemented in other ways. For example, the above-described embodiments of the apparatus/terminal device are merely illustrative, and for example, the division of the modules or units is only one logical division, and there may be other divisions when actually implemented, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated modules/units, if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium. Based on such understanding, all or part of the flow of the method according to the embodiments of the present invention may also be implemented by a computer program, which may be stored in a computer-readable storage medium, and when the computer program is executed by a processor, the steps of the method embodiments may be implemented. . Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer-readable medium may include: any entity or device capable of carrying the computer program code, recording medium, usb disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM), Random Access Memory (RAM), electrical carrier wave signals, telecommunications signals, software distribution medium, and the like. It should be noted that the computer readable medium may contain content that is subject to appropriate increase or decrease as required by legislation and patent practice in jurisdictions, for example, in some jurisdictions, computer readable media does not include electrical carrier signals and telecommunications signals as is required by legislation and patent practice.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present invention, and are intended to be included within the scope of the present invention.
Claims (8)
1. A method for sending a service mail, comprising:
calling a pre-established email template generating program based on a received email template application request, creating an email template, and acquiring email text information, text parameters and format parameters of the email template;
distributing a template identification number for the e-mail template, outputting the template identification number as response information of the e-mail template application request, and sending the template identification number to a user with the same service mail sending requirement;
acquiring a template calling request based on the template identification number sent by a user, and reading template configuration parameters carried by the template calling request, wherein the template configuration parameters comprise a target mailbox address and parameter values corresponding to the text parameters;
configuring the e-mail template according to the template configuration parameters to generate service mail information containing the e-mail text information and the parameter values, wherein the service mail information has the format parameters;
sending the service mail information to the target mailbox address;
the acquiring a template calling request based on the template identification number sent by a user and reading template configuration parameters carried by the template calling request comprises the following steps: calling a resource data table matched with the user feature code according to the user feature code carried by the template calling request, wherein the template calling request comprises a target object identifier; searching a data record corresponding to the target object identifier in the resource data table; respectively reading the attribute value of the attribute field corresponding to each text parameter in each attribute field of the data record; and outputting each attribute value as a template configuration parameter for configuring the email template.
2. The method for sending service mail according to claim 1, wherein the sending the service mail message to the target mailbox address comprises:
acquiring the service attribute of the service mail information, wherein the service attribute is determined by a department feature code corresponding to the target mail address;
detecting the information quantity of the service mail information with the same service attribute obtained in a preset period;
if the information quantity is larger than a preset threshold value, grouping a plurality of pieces of service mail information with the same service attribute obtained in a preset period;
and sequentially triggering the sending of the service mail information of one group at preset time intervals so as to send each service mail information in the group to the target mailbox address corresponding to each service mail information.
3. The method for sending service mail according to claim 1, wherein the creating of the email template based on the received email template application request and the obtaining of the email text information, text parameters and format parameters about the email template comprise:
creating an email template based on email text information carried by a received email template application request;
reading a plurality of pre-established text parameters;
returning each text parameter and the corresponding identifier thereof so that a user sends a parameter selection instruction and a parameter offset instruction on a terminal interface showing the text parameter and the identifier;
and determining the text parameter selected by the user according to the parameter selection instruction, and inserting each determined text parameter to the e-mail text position indicated by the parameter offset instruction corresponding to the text parameter.
4. The method for sending service mail according to claim 1, wherein the configuring the email template according to the template configuration parameter to generate service mail information including the email text information and the parameter value comprises:
if the email template corresponding to the template identification number is detected to contain the attachment parameter, receiving email attachments uploaded by the user;
storing the email attachment to a remote cloud attachment information base so that the cloud attachment information base generates a download link related to a storage path of the email attachment;
and determining the download link as a parameter value corresponding to the attachment parameter of the e-mail template to generate service mail information containing the e-mail text information, wherein the e-mail text information contains the download link.
5. A terminal device comprising a memory and a processor, the memory having stored therein a computer program operable on the processor, wherein the processor, when executing the computer program, implements the steps of:
calling a pre-established email template generating program based on a received email template application request, creating an email template, and acquiring email text information, text parameters and format parameters of the email template;
distributing a template identification number for the e-mail template, and outputting the template identification number as response information of the e-mail template application request;
acquiring a template calling request based on the template identification number sent by a user, and reading template configuration parameters carried by the template calling request, wherein the template configuration parameters comprise a target mailbox address and parameter values corresponding to the text parameters;
configuring the e-mail template according to the template configuration parameters to generate service mail information containing the e-mail text information and the parameter values, wherein the service mail information has the format parameters;
sending the service mail information to the target mailbox address;
the step of obtaining a template calling request based on the template identification number sent by a user and reading the template configuration parameters carried by the template calling request comprises the following steps: calling a resource data table matched with the user feature code according to the user feature code carried by the template calling request, wherein the template calling request comprises a target object identifier; searching a data record corresponding to the target object identifier in the resource data table; respectively reading the attribute value of the attribute field corresponding to each text parameter in each attribute field of the data record; and outputting each attribute value as a template configuration parameter for configuring the email template.
6. The terminal device of claim 5, wherein the step of sending the service mail message to the target mailbox address specifically comprises:
acquiring the service attribute of the service mail information, wherein the service attribute is determined by a department feature code corresponding to the target mail address;
detecting the information quantity of the service mail information with the same service attribute obtained in a preset period;
if the information quantity is larger than a preset threshold value, grouping a plurality of pieces of service mail information with the same service attribute obtained in a preset period;
and sequentially triggering the sending of the service mail information of one group at preset time intervals so as to send each service mail information in the group to the target mailbox address corresponding to each service mail information.
7. The terminal device of claim 5, wherein the step of configuring the email template according to the template configuration parameter to generate the service mail message including the email text message and the parameter value specifically comprises:
if the email template corresponding to the template identification number is detected to contain the attachment parameter, receiving email attachments uploaded by the user;
storing the email attachment to a remote cloud attachment information base so that the cloud attachment information base generates a download link related to a storage path of the email attachment;
and determining the download link as a parameter value corresponding to the attachment parameter of the e-mail template to generate service mail information containing the e-mail text information, wherein the e-mail text information contains the download link.
8. A computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 4.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710928601.2A CN108259553B (en) | 2017-10-09 | 2017-10-09 | Service mail sending method and terminal equipment |
| PCT/CN2018/083568 WO2019071932A1 (en) | 2017-10-09 | 2018-04-18 | Service email sending method and device, terminal device, and medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710928601.2A CN108259553B (en) | 2017-10-09 | 2017-10-09 | Service mail sending method and terminal equipment |
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| Publication Number | Publication Date |
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| CN108259553A CN108259553A (en) | 2018-07-06 |
| CN108259553B true CN108259553B (en) | 2020-05-26 |
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| CN201710928601.2A Active CN108259553B (en) | 2017-10-09 | 2017-10-09 | Service mail sending method and terminal equipment |
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| WO (1) | WO2019071932A1 (en) |
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| CN110969001B (en) * | 2018-09-27 | 2023-05-02 | 阿里巴巴集团控股有限公司 | Feedback information generation method and device, storage medium, processor and terminal |
| CN109600250B (en) * | 2018-09-29 | 2023-07-18 | 中国平安人寿保险股份有限公司 | Service system fault notification method, device, electronic device and storage medium |
| CN109977379A (en) * | 2018-12-21 | 2019-07-05 | 中国平安人寿保险股份有限公司 | Mail generation method, device, electronic equipment and computer readable storage medium |
| CN109495380B (en) * | 2019-01-07 | 2022-05-24 | 平安科技（深圳）有限公司 | Mail sending method, mail sending device, computer equipment and storage medium |
| CN110134387A (en) * | 2019-04-15 | 2019-08-16 | 平安普惠企业管理有限公司 | Document template data processing method, device and computer equipment in loan transaction |
| CN110222107B (en) * | 2019-05-20 | 2023-08-22 | 平安科技（深圳）有限公司 | Data transmission method and related equipment |
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| CN110489622B (en) * | 2019-07-10 | 2024-02-06 | 平安科技（深圳）有限公司 | Sharing method and device of object information, computer equipment and storage medium |
| CN110519154B (en) * | 2019-08-15 | 2022-11-15 | 中国平安财产保险股份有限公司 | Data transmission method, device, equipment and computer readable storage medium |
| CN112448882B (en) * | 2019-09-05 | 2022-07-29 | 北京国双科技有限公司 | Mail service method and device for enterprise-level platform |
| CN110826080B (en) * | 2019-09-18 | 2024-03-08 | 平安科技（深圳）有限公司 | Method, device, equipment and computer readable storage medium for generating multimedia file |
| CN110932959B (en) * | 2019-10-24 | 2022-06-21 | 视联动力信息技术股份有限公司 | Method, device, storage medium and equipment for mail transmission in video network |
| CN111078140B (en) * | 2019-11-20 | 2023-05-23 | 岭澳核电有限公司 | Nuclear power station file uploading management method and device, terminal equipment and medium |
| CN111181842A (en) * | 2019-12-29 | 2020-05-19 | 苏州浪潮智能科技有限公司 | Mail sending method and system based on different business logics |
| CN111159162B (en) * | 2019-12-31 | 2023-07-25 | 中国联合网络通信集团有限公司 | Database configuration method and equipment |
| CN111342982B (en) * | 2020-02-28 | 2021-12-28 | 海信集团有限公司 | Method and system for transmitting integrated multiple messages |
| CN113556276A (en) * | 2020-04-23 | 2021-10-26 | 北京沃东天骏信息技术有限公司 | Method and device for sending mail |
| CN112862349B (en) * | 2021-03-04 | 2024-04-16 | 北京同邦卓益科技有限公司 | Data processing method, device and equipment based on ABS service data |
| CN115567478A (en) * | 2021-07-01 | 2023-01-03 | 京东科技控股股份有限公司 | Mail generating and sending method, device and storage medium |
| CN113221517B (en) * | 2021-07-08 | 2021-12-10 | 金蝶软件（中国）有限公司 | Mail editing method and device, computer equipment and storage medium |
| CN114095360B (en) * | 2021-11-12 | 2024-02-13 | 中国联合网络通信集团有限公司 | Communication service opening method and device |
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