CN107992539A - Scenic spot tour-guide inquiring system based on artificial intelligence - Google Patents
Scenic spot tour-guide inquiring system based on artificial intelligence Download PDFInfo
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- CN107992539A CN107992539A CN201711195298.6A CN201711195298A CN107992539A CN 107992539 A CN107992539 A CN 107992539A CN 201711195298 A CN201711195298 A CN 201711195298A CN 107992539 A CN107992539 A CN 107992539A
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Abstract
The invention discloses the scenic spot tour-guide inquiring system based on artificial intelligence, it is related to artificial intelligence field.The present invention includes being used for the intelligent terminal interactive platform that tourist interacts with system；For storing the knowledge base of a large amount of knowledge type data messages；Built-in at least six engine of artificial intelligence servers judges that engine is summarized in engine, an intelligent classification engine, a Similar Problems search engine, a switching manual service engine and an answer including a keyword extraction engine, one.The present invention proposes problem by tourist to intelligent terminal interactive platform, scenic spot tour-guide inquiring system extraction key to the issue search words knowledge base, pass through answer needed for platform to tourist's displaying, when system does not retrieve the keyword in knowledge base, contact contact staff is subjected to help answer, solves the problems such as existing scenic spot management is bothersome, and tourist seeks advice from hardly possible, scenic spot management dynamics is improved, has the advantages that easy to use, simple, convenient tourist quickly obtains desired answer.
Description
Technical field
The invention belongs to artificial intelligence field, more particularly to the scenic spot tour-guide inquiring system based on artificial intelligence.
Background technology
At present, population base of China is numerous, tourist industry is also evolving growth, with the improvement of living standards, each
Scenic spot also almost has a full house everyday.With increasing for scenic spot flow of the people, tourist also is difficult to find tour guide side in encountering problems for scenic spot
Help and solve the problems, such as, in face of scenic spot route complexity, tourist wanders away, sight spot omits and all delayed tourist's Tourist Experience significantly, how to add
Strong Scene Tourist management, lifting tourist plays quality and satisfaction also becomes the great difficulty that major scenic spot staff faces
Topic.
The content of the invention
It is an object of the invention to provide the scenic spot tour-guide inquiring system based on artificial intelligence, by tourist to intelligent terminal
Interaction platform proposes problem, and scenic spot tour-guide inquiring system extraction key to the issue search words knowledge base, is shown by platform to tourist
Required answer, when system does not retrieve the keyword in knowledge base, carries out help answer by contact contact staff, solves
Existing scenic spot management is bothersome, and tourist seeks advice from the problems such as difficult.
In order to solve the above technical problems, the present invention is achieved by the following technical solutions：
The present invention is the scenic spot tour-guide inquiring system based on artificial intelligence, including the intelligence interacted for tourist and system
Can terminal interaction platform；For storing the knowledge base of a large amount of knowledge type data messages；It is characterized in that, further include：One artificial intelligence
Energy server, is arranged between the intelligent terminal interactive platform and knowledge base；Built-in at least six engine：For being carried to tourist
The problem of going out carries out the keyword extraction engine of keyword extraction；For judging whether the keyword meets the judgement of system requirements
Engine；For the intelligent classification engine classified to the problem；For search for knowledge base whether there is it is similar to the problem similar
Problem search engine；The switching manual service for manual service of transferring when being whether there is for knowledge base to the problem the problem of similar is drawn
Hold up；Engine is summarized in the answer that the problem answers are answered for summarizing customer service.
Preferably, the intelligent terminal interactive platform is tablet computer, and the tablet computer supports touch screen, hand-written and voice
Acquisition function.
Preferably, the answer termination engine is used to summarize the answer of customer service answer tourist's proposition problem and sends answer
Knowledge base stores and intelligent terminal interactive platform is browsed for tourist.
Preferably, it is described to judge that engine is used to judge whether tourist's problem includes illegal vocabulary and/or whether be invalid
Problem.
Preferably, the method for artificial intelligence servers processing tourist's problem, including at least following steps：
S001 tourist proposes problem by intelligent terminal interactive platform；
S002 artificial intelligence servers extract keyword from problem；
S003 judges whether keyword meets system regulation；
If keyword meets system regulation, S005 is entered step；
If keyword does not meet system regulation, S004 is entered step；
The problem of S004 is proposed is invalid, reminds tourist to put question to again；
Whether S005 has Similar Problems according to keyword search knowledge base；
If knowledge base there are Similar Problems, S007 is entered step；
If knowledge base does not have Similar Problems, S006 is entered step；
There is no Similar Problems in S006 knowledge bases, problem is handed to manual service by system；
Similar answer in knowledge base is transmitted to intelligent terminal interactive platform by S007 knowledge bases with tabular form；
The answer that the problem is answered in S008 customer services is transmitted to intelligent terminal interactive platform；
The problem answers of S009 customer services answer are stored to knowledge base；
S010 terminates this time to put question to flow.
The invention has the advantages that：
The present invention proposes problem, scenic spot tour-guide inquiring system extraction key to the issue by tourist to intelligent terminal interactive platform
Search words knowledge base,, will when system does not retrieve the keyword in knowledge base by answer needed for platform to tourist's displaying
Contact contact staff carries out help answer, solves the problems such as existing scenic spot management is bothersome, and tourist seeks advice from hardly possible, improves scenic spot
Management intensity, has the advantages that easy to use, simple, convenient tourist quickly obtains wanting answer.
Certainly, implement any of the products of the present invention and do not necessarily require achieving all the advantages described above at the same time.
Brief description of the drawings
In order to illustrate the technical solution of the embodiments of the present invention more clearly, embodiment will be described below required
Attached drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the present invention, for ability
For the those of ordinary skill of domain, without creative efforts, it can also be obtained according to these attached drawings other attached
Figure.
Fig. 1 is the scenic spot tour-guide inquiring system architecture figure of the invention based on artificial intelligence；
Fig. 2 is the scenic spot tour-guide inquiring systems approach flow chart of the invention based on artificial intelligence；
Embodiment
Below in conjunction with the attached drawing in the embodiment of the present invention, the technical solution in the embodiment of the present invention is carried out clear, complete
Site preparation describes, it is clear that described embodiment is only part of the embodiment of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, those of ordinary skill in the art are obtained all other without creative efforts
Embodiment, belongs to the scope of protection of the invention.
Refering to Figure 1, the present invention is the scenic spot tour-guide inquiring system based on artificial intelligence, including for tourist with being
The intelligent terminal interactive platform that system interacts, platform can have will by handwriting input, input method input and speech recognition input
The problem of enquirement；For storing the knowledge base of a large amount of knowledge type data messages；Further include：One artificial intelligence servers, are arranged on
Between intelligent terminal interactive platform and knowledge base；Built-in at least six engine：The problem of for being proposed to tourist, carries out keyword
The keyword extraction engine of extraction, keyword are mainly place name, facility name, route name, sight spot name, ticket price etc.；For sentencing
Whether the disconnected keyword meets the judgement engine of system requirements；For the intelligent classification engine classified to the problem, to asking
Topic is classified indexes lifting inquiry velocity mainly for creating, and primary categories have：Route class, sight spot class, admission fee consulting class, clothes
Class of being engaged in etc.；For searching for knowledge base whether there is the Similar Problems search engine similar to the problem, there is correlation type in knowledge base
Problem can furnish an answer conveniently to be lifted between to tourist solves the problems, such as speed；Similar to the problem ask is whether there is for knowledge base
The switching manual service engine for manual service of transferring during topic, when not having Similar Problems in knowledge base, system is directly sent out to customer service
Problem is sent, tourist solves the problems, such as tourist by manual service；Engine is summarized in the answer that the problem answers are answered for summarizing customer service,
Tourist is facilitated to understand and store into knowledge base answer summary and induction.
Wherein, intelligent terminal interactive platform is tablet computer, and tablet computer supports touch screen, hand-written and voice collecting function.
Wherein, answer termination engine is used to summarize the answer of customer service answer tourist's proposition problem and answer is sent knowledge base
Storage and intelligent terminal interactive platform are browsed for tourist.
Wherein, judge that engine is used to judge whether tourist's problem includes illegal vocabulary and/or whether be inefficiency.
As shown in Fig. 2, the method for artificial intelligence servers processing tourist's problem includes at least following steps：
S001 tourist proposes problem by intelligent terminal interactive platform；
S002 artificial intelligence servers extract keyword from problem；
S003 judges whether keyword meets system regulation；
If keyword meets system regulation, S005 is entered step；
If keyword does not meet system regulation, S004 is entered step；
The problem of S004 is proposed is invalid, reminds tourist to put question to again；
Whether S005 has Similar Problems according to keyword search knowledge base；
If knowledge base there are Similar Problems, S007 is entered step；
If knowledge base does not have Similar Problems, S006 is entered step；
There is no Similar Problems in S006 knowledge bases, problem is handed to manual service by system；
Similar answer in knowledge base is transmitted to intelligent terminal interactive platform by S007 knowledge bases with tabular form；
The answer that the problem is answered in S008 customer services is transmitted to intelligent terminal interactive platform；
The problem answers of S009 customer services answer are stored to knowledge base；
S010 terminates this time to put question to flow.
It is worth noting that, in said system embodiment, included unit is simply drawn according to function logic
Point, but above-mentioned division is not limited to, as long as corresponding function can be realized；In addition, each functional unit is specific
Title is also only to facilitate mutually distinguish, the protection domain being not intended to limit the invention.
In addition, one of ordinary skill in the art will appreciate that realize all or part of step in the various embodiments described above method
It is that relevant hardware can be instructed to complete by program, corresponding program can be stored in a computer-readable storage and be situated between
In matter, the storage medium, such as ROM/RAM, disk or CD.
Present invention disclosed above preferred embodiment is only intended to help and illustrates the present invention.Preferred embodiment is not detailed
All details are described, are not limited the invention to the specific embodiments described.Obviously, according to the content of this specification,
It can make many modifications and variations.This specification is chosen and specifically describes these embodiments, is in order to preferably explain the present invention
Principle and practical application so that skilled artisan can be best understood by and utilize the present invention.The present invention is only
Limited by claims and its four corner and equivalent.
Claims (5)
1. the scenic spot tour-guide inquiring system based on artificial intelligence, including the intelligent terminal interactive interacted for tourist and system
Platform；For storing the knowledge base of a large amount of knowledge type data messages；It is characterized in that, further include：
One artificial intelligence servers, are arranged between the intelligent terminal interactive platform and knowledge base；Built-in at least six engine：
The problem of for being proposed to tourist, carries out the keyword extraction engine of keyword extraction；It is for judging whether the keyword meets
The judgement engine that system requires；For the intelligent classification engine classified to the problem；Whether there is for searching for knowledge base and asked with this
Inscribe similar Similar Problems search engine；The switching for manual service of transferring when being whether there is for knowledge base to the problem the problem of similar
Manual service engine；Engine is summarized in the answer that the problem answers are answered for summarizing customer service.
2. the scenic spot tour-guide inquiring system according to claim 1 based on artificial intelligence, it is characterised in that the intelligence is eventually
End interaction platform is tablet computer, and the tablet computer supports touch screen, hand-written and voice collecting function.
3. the scenic spot tour-guide inquiring system according to claim 1 based on artificial intelligence, it is characterised in that the answer is whole
Knot engine is used to summarize the answer of customer service answer tourist's proposition problem and answer is sent knowledge base storage and intelligent terminal interactive
Platform is browsed for tourist.
4. the scenic spot tour-guide inquiring system according to claim 1 based on artificial intelligence, it is characterised in that the judgement is drawn
Hold up for judging whether tourist's problem includes illegal vocabulary and/or whether be inefficiency.
5. the method for artificial intelligence servers processing tourist's problem according to claim 1, including at least following steps：
S001 tourist proposes problem by intelligent terminal interactive platform；
S002 artificial intelligence servers extract keyword from problem；
S003 judges whether keyword meets system regulation；
If keyword meets system regulation, S005 is entered step；
If keyword does not meet system regulation, S004 is entered step；
The problem of S004 is proposed is invalid, reminds tourist to put question to again；
Whether S005 has Similar Problems according to keyword search knowledge base；
If knowledge base there are Similar Problems, S007 is entered step；
If knowledge base does not have Similar Problems, S006 is entered step；
There is no Similar Problems in S006 knowledge bases, problem is handed to manual service by system；
Similar answer in knowledge base is transmitted to intelligent terminal interactive platform by S007 knowledge bases with tabular form；
The answer that the problem is answered in S008 customer services is transmitted to intelligent terminal interactive platform；
The problem answers of S009 customer services answer are stored to knowledge base；
S010 terminates this time to put question to flow.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711195298.6A CN107992539A (en) | 2017-11-24 | 2017-11-24 | Scenic spot tour-guide inquiring system based on artificial intelligence |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201711195298.6A CN107992539A (en) | 2017-11-24 | 2017-11-24 | Scenic spot tour-guide inquiring system based on artificial intelligence |
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| CN201711195298.6A Pending CN107992539A (en) | 2017-11-24 | 2017-11-24 | Scenic spot tour-guide inquiring system based on artificial intelligence |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108958395A (en) * | 2018-06-25 | 2018-12-07 | 合肥利元杰信息科技有限公司 | A kind of computer networking technology on-line consulting system |
| CN109035426A (en) * | 2018-08-16 | 2018-12-18 | 安徽超清科技股份有限公司 | Real name ticketing and ticket-checking system based on recognition of face |
| CN110377709A (en) * | 2019-06-03 | 2019-10-25 | 广东幽澜机器人科技有限公司 | A kind of method and device reducing robot customer service O&M complexity |
| CN110377712A (en) * | 2019-07-12 | 2019-10-25 | 腾讯科技（深圳）有限公司 | A kind of intelligence conversation switching method, device, equipment and storage medium |
| CN111078841A (en) * | 2019-12-27 | 2020-04-28 | 四川亨通网智科技有限公司 | Scenic spot intelligence AI customer service system |
| CN112581631A (en) * | 2020-12-14 | 2021-03-30 | 辽宁鼎汉奇辉电子系统工程有限公司 | Service guide platform system |
| CN112863509A (en) * | 2021-01-04 | 2021-05-28 | 高悦 | Equipment lease type intelligent travel accompanying platform |
| CN115374268A (en) * | 2022-10-25 | 2022-11-22 | 广州市明道文化产业发展有限公司 | Multi-role decentralized collaborative interaction method and system |
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108958395A (en) * | 2018-06-25 | 2018-12-07 | 合肥利元杰信息科技有限公司 | A kind of computer networking technology on-line consulting system |
| CN109035426A (en) * | 2018-08-16 | 2018-12-18 | 安徽超清科技股份有限公司 | Real name ticketing and ticket-checking system based on recognition of face |
| CN110377709A (en) * | 2019-06-03 | 2019-10-25 | 广东幽澜机器人科技有限公司 | A kind of method and device reducing robot customer service O&M complexity |
| CN110377712A (en) * | 2019-07-12 | 2019-10-25 | 腾讯科技（深圳）有限公司 | A kind of intelligence conversation switching method, device, equipment and storage medium |
| CN111078841A (en) * | 2019-12-27 | 2020-04-28 | 四川亨通网智科技有限公司 | Scenic spot intelligence AI customer service system |
| CN111078841B (en) * | 2019-12-27 | 2023-06-27 | 四川亨通网智科技有限公司 | Intelligent AI customer service system for scenic spot |
| CN112581631A (en) * | 2020-12-14 | 2021-03-30 | 辽宁鼎汉奇辉电子系统工程有限公司 | Service guide platform system |
| CN112581631B (en) * | 2020-12-14 | 2023-12-05 | 辽宁鼎汉奇辉电子系统工程有限公司 | Service guide platform system |
| CN112863509A (en) * | 2021-01-04 | 2021-05-28 | 高悦 | Equipment lease type intelligent travel accompanying platform |
| CN115374268A (en) * | 2022-10-25 | 2022-11-22 | 广州市明道文化产业发展有限公司 | Multi-role decentralized collaborative interaction method and system |
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Application publication date: 20180504 |