CN107135143A - Many chat robots switching systems and its dialogue method - Google Patents
Many chat robots switching systems and its dialogue method Download PDFInfo
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- CN107135143A CN107135143A CN201710189462.6A CN201710189462A CN107135143A CN 107135143 A CN107135143 A CN 107135143A CN 201710189462 A CN201710189462 A CN 201710189462A CN 107135143 A CN107135143 A CN 107135143A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
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Abstract
The invention discloses a kind of many chat robots switching systems and its dialogue method, it includes front-end user interface and background server, it is characterized in that, the background server includes more than two chat robots, the different service type of each chat robots correspondence, each chat robots are according to respective one independent knowledge base of service type Corresponding matching, and, it is main robot to set one of chat robots, the main robot is according to the service type interacted needed for user is identified between user and front-end user interface, and the chat robots of corresponding service type are switched to according to recognition result guiding user；The present invention switches different chat robots according to different demands, so as to take into account the accuracy and rapidity answered a question, Consumer's Experience is more preferable by setting multiple chat robots on the backstage of same service interface on backstage.
Description
Technical field
The present invention relates to field of artificial intelligence, particularly a kind of many chat robots switching systems and corresponding side
Method.
Background technology
In the last few years, the means of communication between people became increasingly abundant.The means of communications such as JICQ, SMS day
Gradually it is in fashion.Based on these means of communications, in addition to realizing interpersonal communication exchange, also cause person to person's work intelligence system
Between communication exchange be possibly realized.Chat robots system be exactly it is a kind of by means of means of communication can it is at every moment online,
And pass through the artificial intelligence system of natural language and people's communication exchange.
It is a kind of automatically request-answering system on chat robots system parenchyma.Automatically request-answering system is with natural language understanding technology
For core, be related to the multi-door subject such as computational linguistics, information science and artificial intelligence, be computer application research focus it
One.Natural language understanding is an important research direction in artificial intelligence field, and it enables a computer to understand and use people
The natural language of class, it is possible to understand that the conversation content of user, realizes the effective communication based on natural language between people and computer.
Chat robots utilize the information resources of natural language processing technique, knowledge base and real-time update, on the one hand complete to ask user
The analyzing and processing of topic, on the other hand completes the generation of correct option.
Chat robots system of the prior art generally has two kinds：
1. single robot (as shown in Figure 1), the knowledge base for being robot is absorbed in a certain specific area (such as medical treatment neck
Domain, physical culture scope, financial and economic news etc.), then the robot the field knowledge level, answer it is professional all relatively
Good, also due to knowledge base is single, its arithmetic speed is also relatively fast.Have the disadvantage that function is single, once surpass the problem of user
Go out the field then without being answered.
It is a machine while accessing the knowledge base of various different fields and species 2. integrating robot (as shown in Figure 2)
To enrich its content, make robot can be while answering the various problems of different field.It has the disadvantage connecing due to a large amount of knowledge bases
Enter so that the time for the searching answer elongated speed so as to influence reply, is also exactly because the complexity of Chinese is said with individual subscriber
Words custom, the similar way to put questions of same problem can all exist in the knowledge base of multiple fields, once machine misjudgment field
Answer will be completely offset from.
The content of the invention
The present invention is to solve the above problems, there is provided a kind of many chat robots switching systems and its dialogue method, it leads to
Cross the backstage in same service interface and multiple chat robots are set, switch different chatting machines on backstage according to different demands
Device people, so as to take into account the accuracy and rapidity answered a question, Consumer's Experience is more preferable.
To achieve the above object, the technical solution adopted by the present invention is：
A kind of many chat robots switching systems, including front-end user interface and background server, the background server
Including more than two chat robots, the different service types of each chat robots correspondence, each chat robots according to
Respective one independent knowledge base of service type Corresponding matching, also, set one of chat robots to be main robot,
The main robot is according to the service type interacted needed for user is identified between user and front-end user interface, and according to knowledge
Other results direct user switches to the chat robots of corresponding service type.
It is preferred that, the switching system also includes label setup module, for each chat robots or each knowing
Know the lab setting keyword label corresponding with the service type, the more than one keyword mark of every kind of service type correspondence
Label.
It is preferred that, the switching system also include service type identification module, the problem of it is by obtaining user, and to
Family problem carries out keyword extraction, by the keyword label progress of user's keyword of extraction and chat robots or knowledge base
Match somebody with somebody, and corresponding service type is obtained according to matching result.
It is preferred that, the chat robots are additionally provided with service and introduce module, for introducing main robot or current chat
Service type corresponding to robot.
It is preferred that, the chat robots are additionally provided with guide service module, for when customer problem and main robot or
When current chat robot is mismatched, automatically guiding user switches to other chat robots that service type matches.
Corresponding, the present invention also provides a kind of dialogue method of many chat robots switching systems, the switching system bag
More than two chat robots are included, each chat robots correspond to different service types, and each chat robots are according to each
From one independent knowledge base of service type Corresponding matching, and set one of chat robots be main robot；It is described
Dialogue method comprises the following steps：
A. the dialogue with user is started by main robot；
B. main robot introduces current corresponding service type；
C. main robot interacts with user and recognizes the service type needed for user；
D. the chat robots of corresponding service type are switched to according to recognition result guiding user.
It is preferred that, each chat robots or each knowledge base are provided with the keyword mark corresponding with the service type
Label, the more than one keyword label of every kind of service type correspondence.
It is preferred that, the problem of described step c is by obtaining user, and keyword extraction is carried out to customer problem, will
User's keyword of extraction is matched with the keyword label of chat robots or knowledge base, and is obtained pair according to matching result
The service type answered.
It is preferred that, described step d refers to the service class when customer problem and main robot or current chat robot
When type is mismatched, automatically guiding user switches to other chat robots that service type matches.
It is preferred that, described step d, when switching to other chat robots, the chat robots after switching are actively situated between
Continue current corresponding service type.
The beneficial effects of the invention are as follows：
1st, relative to the robot of particular area function, the present invention can be achieved more to enrich the knowledge base of robot, return
Question and answer topic is more comprehensive and accurate；
2nd, relative to comprehensive robot, without searching for and matching a large amount of knowledge bases when replying problem every time, so as to improve back
Multiple speed, and improve the degree of accuracy of problem reply；
3rd, robot is actively introduced and switch prompting, is made user easily follow the chat set pattern of robot to carry out, is added
Timing of chatting and user experience.
Brief description of the drawings
Accompanying drawing described herein is used for providing a further understanding of the present invention, constitutes the part of the present invention, this hair
Bright schematic description and description is used to explain the present invention, does not constitute inappropriate limitation of the present invention.In the accompanying drawings：
Fig. 1 is the structural representation of the single robot of prior art；
Fig. 2 is the structural representation of the synthesis robot of prior art；
Fig. 3 is a kind of structural representation of many chat robots switching systems of the present invention；
Fig. 4 is a kind of general flow chart of the dialogue method of many chat robots switching systems of the present invention.
Embodiment
In order that technical problems, technical solutions and advantages to be solved are clearer, clear, tie below
Closing drawings and Examples, the present invention will be described in further detail.It should be appreciated that specific embodiment described herein is only used
To explain the present invention, it is not intended to limit the present invention.
As shown in figure 3, a kind of many chat robots switching systems of the present invention, including front-end user interface and background service
Device, the background server includes more than two chat robots, and each chat robots correspond to different service types, often
Individual chat robots set one of chat according to respective one independent knowledge base of service type Corresponding matching
Robot is main robot, and the main robot is according to needed for being identified user in interacting between user and front-end user interface
Service type, and guide user to switch to the chat robots of corresponding service type according to recognition result.The chat robots
According to technical field come segmentation service type, or according to function come segmentation service type, specific dividing mode can be according to reality
Using being configured, it is not limited.Affiliated main robot can be configured as needed with it is self-defined, for example, may be selected compared with
General chat robots as main robot, or, can be carried out resetting according to some stage more popular problem corresponding
Chat robots can be respectively designated as robot A, robot B, robot as main robot, the robot of other service types
C ... robots N.
The switching system also includes label setup module, for each chat robots or each knowledge lab setting
The keyword label corresponding with the service type, the more than one keyword label of every kind of service type correspondence.According to this
Keyword label can determine that the service types such as affiliated field, function.
The switching system is also including service type identification module, the problem of it is by obtaining user, and to customer problem
Keyword extraction is carried out, user's keyword of extraction is matched with the keyword label of chat robots or knowledge base, and
Corresponding service type is obtained according to matching result.
The chat robots are additionally provided with service and introduce module, for introducing main robot or institute of current chat robot
Corresponding service type.
The chat robots are additionally provided with guide service module, for when customer problem and main robot or current chat
When robot is mismatched, automatically guiding user switches to other chat robots that service type matches.
As shown in figure 4, the present invention also provides a kind of dialogue method of many chat robots switching systems, the switching system
Including more than two chat robots, the different service types of each chat robots correspondence, each chat robots according to
Respective one independent knowledge base of service type Corresponding matching, and set one of chat robots to be main robot；Institute
Dialogue method is stated to comprise the following steps：
A. the dialogue with user is started by main robot；
B. main robot introduces current corresponding service type；
C. main robot interacts with user and recognizes the service type needed for user；
D. the chat robots of corresponding service type are switched to according to recognition result guiding user.
In shown step a, Face datection or operation detection etc. can be carried out by main robot and carries out user's identification, works as inspection
Measured user need exchange when, then actively send greeting；For example, when detecting the greeting of user, then automatic identification
User, and respond the greeting of user.
In shown step b, main robot actively introduced myself, for example, introduce the name of current chat robot,
The problem of be good at answer etc., user is allowed to understand the content oneself being good at.Because having many consumers in first contacts chatting machine
Device people Shi Shi does not have any understanding and preparation, does not know what oneself will ask yet, simply random disorderly to ask, causes chat robots
Answer can not allow user to be satisfied with.After main robot is actively described, user can be subconscious in arrogating to oneself that main robot is pointed out
Putd question in long scope, so the compactness of its answer is just corresponding higher, and user experience also can be preferable with satisfaction.It is another
Aspect, also can active the set pattern that user is brought into main robot, i.e. chat skill designed by developer.
In described step c, each chat robots or each knowledge base are provided with corresponding with the service type
Keyword label, the more than one keyword label of every kind of service type correspondence the problem of by obtaining user, and is asked user
Topic carries out keyword extraction, and user's keyword of extraction is matched with the keyword label of chat robots or knowledge base,
And corresponding service type is obtained according to matching result.
Described step d, refer to when customer problem and main robot or current chat robot service type not
Timing, automatically guiding user switches to other chat robots that service type matches；When switching to other chat robots
When, the chat robots after switching actively introduce current corresponding service type.Switching and booting mode is listed below：
1. start guiding after self-introduction service type：
When main robot is introduced myself, for example：Hello！I cries small fast, and I is good at health care knowledge, if certainly you
Want that understanding sports knowledge or you wants to listen joke, I can also meet you ...
Now user puts question to health care knowledge, can directly put question to.If being intended to listen joke, user typically can actively say you
Joke etc is said to me, the enquirement that now main robot can be according to user and the extraction calculating according to keyword are entered on backstage
Row is switched to other robots, and such as robot A matchings are joke knowledge bases, then now start by robot A and user
Engage in the dialogue；
2. guided in dialog procedure：
User is in dialog procedure, if asking main robot suddenly gives tacit consent to other fields beyond the field of matching
During problem, system calculates with the keyword label of knowledge base match by the extraction to problem finds that the problem has exceeded
The knowledge base that is currently matched, then actively initiate inquiry, such as：The problem of judging you through system belongs to so-and-so field, and may I ask is
It is no need to help you be switched to the field machine it is artificial you provide more professional service, it is necessary to please return is, reply other arbitrary contents
Then continue to be serviced for you by me.User agrees to and pressed after prompting reply, then corresponding robot B or machine are switched on backstage
People C, then proceedes to engage in the dialogue with user.In this way, with user session during, switching robot that can be repeatedly is (on backstage
Operation, front-end user interface has no change, influence is not resulted on the use of user), until end-of-dialogue.
It should be noted that each embodiment in this specification is described by the way of progressive, each embodiment weight
Point explanation be all between difference with other embodiment, each embodiment identical similar part mutually referring to.
For embodiment of the method, because it is substantially similar to system embodiment, so description is fairly simple, related part referring to
The part explanation of system embodiment.Also, herein, term " comprising ", "comprising" or its any other variant meaning
Covering including for nonexcludability, so that process, method, article or equipment including a series of key elements not only include that
A little key elements, but also other key elements including being not expressly set out, or also include be this process, method, article or
The intrinsic key element of equipment.In the absence of more restrictions, the key element limited by sentence "including a ...", is not arranged
Except also there is other identical element in the process including the key element, method, article or equipment.In addition, this area is general
Logical technical staff is appreciated that all or part of step for realizing above-described embodiment can be completed by hardware, can also pass through
Program come instruct correlation hardware complete, described program can be stored in a kind of computer-readable recording medium, above-mentioned to carry
To storage medium can be read-only storage, disk or CD etc..
The preferred embodiments of the present invention have shown and described in described above, it should be understood that the present invention is not limited to this paper institutes
The form of disclosure, is not to be taken as the exclusion to other embodiment, and can be used for various other combinations, modification and environment, and energy
Enough in invention contemplated scope herein, it is modified by the technology or knowledge of above-mentioned teaching or association area.And people from this area
The change that is carried out of member and change do not depart from the spirit and scope of the present invention, then all should appended claims of the present invention protection
In the range of.
Claims (10)
1. a kind of many chat robots switching systems, including front-end user interface and background server, it is characterised in that after described
Platform server includes more than two chat robots, the different service type of each chat robots correspondence, each chatting machine
Device people sets one of chat robots to be according to respective one independent knowledge base of service type Corresponding matching
Main robot, the main robot is according to the service class interacted needed for user is identified between user and front-end user interface
Type, and guide user to switch to the chat robots of corresponding service type according to recognition result.
2. a kind of many chat robots switching systems according to claim 1, it is characterised in that：The switching system is also wrapped
Label setup module is included, for each chat robots or each knowledge lab setting pass corresponding with the service type
Keyword label, the more than one keyword label of every kind of service type correspondence.
3. a kind of many chat robots switching systems according to claim 2, it is characterised in that：The switching system is also wrapped
Service type identification module, the problem of it is by obtaining user are included, and keyword extraction is carried out to customer problem, by the use of extraction
Family keyword is matched with the keyword label of chat robots or knowledge base, and obtains corresponding service according to matching result
Type.
4. a kind of many chat robots switching systems according to claim 1, it is characterised in that：The chat robots are also
Module is introduced provided with service, for introducing main robot or the service type corresponding to current chat robot.
5. a kind of many chat robots switching systems according to claim 1, it is characterised in that：The chat robots are also
It is automatic to guide for when customer problem is with main robot or current chat robot mismatch provided with guide service module
User switches to other chat robots that service type matches.
6. a kind of dialogue method of many chat robots switching systems, it is characterised in that the switching system includes two or more
Chat robots, the different service types of each chat robots correspondence, each chat robots are according to respective service class
One independent knowledge base of type Corresponding matching, and set one of chat robots to be main robot；The dialogue method bag
Include following steps：
A. the dialogue with user is started by main robot；
B. main robot introduces current corresponding service type；
C. main robot interacts with user and recognizes the service type needed for user；
D. the chat robots of corresponding service type are switched to according to recognition result guiding user.
7. a kind of dialogue method of many chat robots switching systems according to claim 6, it is characterised in that Mei Geliao
Its robot or each knowledge base are provided with the keyword label corresponding with the service type, every kind of service type correspondence one
Keyword label more than individual.
8. the dialogue method of a kind of many chat robots switching systems according to claim 7, it is characterised in that described
The problem of step c is by obtaining user, and keyword extraction is carried out to customer problem, by user's keyword of extraction with chatting
The keyword label of its robot or knowledge base is matched, and obtains corresponding service type according to matching result.
9. the dialogue method of a kind of many chat robots switching systems according to claim 6, it is characterised in that described
Step d, refers to that automatic guiding is used when the service type of customer problem and main robot or current chat robot is mismatched
Family switches to other chat robots that service type matches.
10. the dialogue method of a kind of many chat robots switching systems according to claim 6, it is characterised in that described
Step d, when switching to other chat robots, chat robots after switching actively introduce current corresponding service class
Type.
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| CN108427722A (en) * | 2018-02-09 | 2018-08-21 | 卫盈联信息技术（深圳）有限公司 | intelligent interactive method, electronic device and storage medium |
| CN108810187A (en) * | 2018-03-01 | 2018-11-13 | 赵建文 | A kind of network system for docking voice service by block chain |
| CN109129512A (en) * | 2018-09-30 | 2019-01-04 | 北京小谛机器人科技有限公司 | The awakening method and device of chat robots |
| CN109408678A (en) * | 2018-09-21 | 2019-03-01 | 广州神马移动信息科技有限公司 | Question and answer exchange method and its device |
| CN110020007A (en) * | 2017-09-15 | 2019-07-16 | 上海挖数互联网科技有限公司 | Robot interactive control method and device, storage medium, server |
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| CN111191019A (en) * | 2019-12-31 | 2020-05-22 | 联想(北京)有限公司 | Information processing method, electronic equipment and information processing system |
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Application publication date: 20170905 |