CN107688925A - Scheduling method, storage medium and the server of seat personnel - Google Patents
Scheduling method, storage medium and the server of seat personnel Download PDFInfo
- Publication number
- CN107688925A CN107688925A CN201710646974.0A CN201710646974A CN107688925A CN 107688925 A CN107688925 A CN 107688925A CN 201710646974 A CN201710646974 A CN 201710646974A CN 107688925 A CN107688925 A CN 107688925A
- Authority
- CN
- China
- Prior art keywords
- order
- grades
- classes
- school
- seat personnel
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 33
- 238000003860 storage Methods 0.000 title claims abstract description 13
- 235000021167 banquet Nutrition 0.000 claims description 20
- 238000012216 screening Methods 0.000 claims description 16
- 238000004590 computer program Methods 0.000 claims description 12
- 230000000474 nursing effect Effects 0.000 claims description 6
- 230000032258 transport Effects 0.000 claims 1
- 230000006870 function Effects 0.000 description 7
- 238000001914 filtration Methods 0.000 description 4
- 230000008569 process Effects 0.000 description 4
- 238000010168 coupling process Methods 0.000 description 3
- 238000005859 coupling reaction Methods 0.000 description 3
- 230000007812 deficiency Effects 0.000 description 3
- 238000010586 diagram Methods 0.000 description 3
- 230000000694 effects Effects 0.000 description 3
- 230000008901 benefit Effects 0.000 description 2
- 230000008878 coupling Effects 0.000 description 2
- 238000012545 processing Methods 0.000 description 2
- 238000007619 statistical method Methods 0.000 description 2
- 238000004364 calculation method Methods 0.000 description 1
- 238000004891 communication Methods 0.000 description 1
- 238000007405 data analysis Methods 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 244000144992 flock Species 0.000 description 1
- 238000009472 formulation Methods 0.000 description 1
- 230000010365 information processing Effects 0.000 description 1
- 238000005304 joining Methods 0.000 description 1
- 238000004519 manufacturing process Methods 0.000 description 1
- 230000004630 mental health Effects 0.000 description 1
- 239000000203 mixture Substances 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000035479 physiological effects, processes and functions Effects 0.000 description 1
- 230000035935 pregnancy Effects 0.000 description 1
- 238000004549 pulsed laser deposition Methods 0.000 description 1
- 230000000630 rising effect Effects 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
- 238000012795 verification Methods 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
- G06Q10/1093—Calendar-based scheduling for persons or groups
- G06Q10/1097—Task assignment
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
Landscapes
- Business, Economics & Management (AREA)
- Human Resources & Organizations (AREA)
- Engineering & Computer Science (AREA)
- Strategic Management (AREA)
- General Business, Economics & Management (AREA)
- Theoretical Computer Science (AREA)
- Economics (AREA)
- Marketing (AREA)
- Entrepreneurship & Innovation (AREA)
- General Physics & Mathematics (AREA)
- Tourism & Hospitality (AREA)
- Physics & Mathematics (AREA)
- Data Mining & Analysis (AREA)
- Quality & Reliability (AREA)
- Operations Research (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Primary Health Care (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses a kind of scheduling method of seat personnel, for solving the consideration of the impersonality factor of arranging an order according to class and grade of existing seat personnel, easily cause seat personnel it is discontented the problem of.Method provided by the invention includes：It is determined that each seat personnel arranged an order according to class and grade on the same day；Each seat personnel was screened for the demands of individuals that each seat personnel is pre-set according to the same day, obtain the same day each order of classes or grades at school arranges staff list；Each seat personnel is arranged an order according to class and grade to each order of classes or grades at school on the same day respectively, until each order of classes or grades at school on the same day is booked, each seat personnel is only arranged an order according to class and grade once on the day of.The present invention also provides storage medium and server.
Description
Technical field
The present invention relates to technical field of information processing, more particularly to the scheduling method of seat personnel, storage medium and service
Device.
Background technology
For the manager of call center or enterprise's customer service, most make its vexatious no more than arranging an order according to class and grade for seat personnel is asked
Topic.Development of the importance that seat personnel is arranged an order according to class and grade for enterprise equally has an impact, and client can not only be lifted by, which reasonably arranging an order according to class and grade, expires
Meaning degree, and also had a certain impact for the performance of seat personnel.
At present, large-scale call center, marketing center generally require substantial amounts of seat personnel, and the arrangement of these seat personnels is past
Toward consideration real time telephone traffic is focused on, although being so advantageous to the completion of traffic indicator, due to examining for impersonality factor
Consider, easily cause the discontented of seat personnel, cause seat personnel work quality and work efficiency drop.
The content of the invention
The embodiments of the invention provide a kind of scheduling method of seat personnel, storage medium and server, can fully examine
Consider the demands of individuals of each seat personnel so that result of arranging an order according to class and grade generally more conforms to the requirement of hommization demand, is advantageous to carry
The enthusiasm of high seat personnel.
First aspect, there is provided a kind of scheduling method of seat personnel, including：
It is determined that each seat personnel arranged an order according to class and grade on the same day；
Each seat personnel was carried out for the demands of individuals that each seat personnel is pre-set according to the same day
Screening, obtain the same day each order of classes or grades at school arranges staff list；
An order of classes or grades at school for determining not arrange an order according to class and grade in each order of classes or grades at school is target order of classes or grades at school；
The seat personnel arranged in staff list for being only located at target order of classes or grades at school is arranged an order according to class and grade to the target order of classes or grades at school；
If the target order of classes or grades at school is not booked, by the seat personnel do not arranged an order according to class and grade in staff list of arranging of the target order of classes or grades at school
In optional seat personnel arrange an order according to class and grade to the target order of classes or grades at school；The optional seat personnel refers to the target order of classes or grades at school is not set into bad
The seat personnel of the class's of choosing kind, the bad class of the choosing kind refer to seat personnel wish it is few by arrange an order according to class and grade to order of classes or grades at school；
If the target order of classes or grades at school is not booked, by the seat personnel do not arranged an order according to class and grade in staff list of arranging of the target order of classes or grades at school
Arrange an order according to class and grade to the target order of classes or grades at school；
Return and perform a step of order of classes or grades at school for determining not arrange an order according to class and grade in each order of classes or grades at school is target order of classes or grades at school, until working as
It each order of classes or grades at school is booked, and each seat personnel is only arranged an order according to class and grade once on the day of.
Second aspect, there is provided a kind of computer-readable recording medium, the computer-readable recording medium storage have meter
Calculation machine program, the computer program realizes the scheduling method of above-mentioned seat personnel when being executed by processor the step of.
The third aspect, there is provided a kind of server, including memory, processor and be stored in the memory and can
The computer program run on the processor, following steps are realized during computer program described in the computing device：
It is determined that each seat personnel arranged an order according to class and grade on the same day；
Each seat personnel was carried out for the demands of individuals that each seat personnel is pre-set according to the same day
Screening, obtain the same day each order of classes or grades at school arranges staff list；
An order of classes or grades at school for determining not arrange an order according to class and grade in each order of classes or grades at school is target order of classes or grades at school；
The seat personnel arranged in staff list for being only located at target order of classes or grades at school is arranged an order according to class and grade to the target order of classes or grades at school；
If the target order of classes or grades at school is not booked, by the seat personnel do not arranged an order according to class and grade in staff list of arranging of the target order of classes or grades at school
In optional seat personnel arrange an order according to class and grade to the target order of classes or grades at school；The optional seat personnel refers to the target order of classes or grades at school is not set into bad
The seat personnel of the class's of choosing kind, the bad class of the choosing kind refer to seat personnel wish it is few by arrange an order according to class and grade to order of classes or grades at school；
If the target order of classes or grades at school is not booked, by the seat personnel do not arranged an order according to class and grade in staff list of arranging of the target order of classes or grades at school
Arrange an order according to class and grade to the target order of classes or grades at school；
Return and perform a step of order of classes or grades at school for determining not arrange an order according to class and grade in each order of classes or grades at school is target order of classes or grades at school, until working as
It each order of classes or grades at school is booked, and each seat personnel is only arranged an order according to class and grade once on the day of.
As can be seen from the above technical solutions, the embodiment of the present invention has advantages below：
In the embodiment of the present invention, first, it is determined that each seat personnel arranged an order according to class and grade on the same day；Then, it was directed to according to the same day
The demands of individuals that each seat personnel is pre-set are screened to each seat personnel, obtain the same day each order of classes or grades at school
Arrange staff list；It is then determined the order of classes or grades at school do not arranged an order according to class and grade in each order of classes or grades at school is target order of classes or grades at school；Target will be only located at
The seat personnel arranged in staff list of order of classes or grades at school is arranged an order according to class and grade to the target order of classes or grades at school；If the target order of classes or grades at school is not booked, by institute
The optional seat personnel arranged in the seat personnel do not arranged an order according to class and grade in staff list for stating target order of classes or grades at school is arranged an order according to class and grade to the target order of classes or grades at school；
The optional seat personnel refers to the seat personnel that the target order of classes or grades at school is not set to the bad class's of choosing kind, and the bad class's of choosing kind refers to sit
Seat personnel wish it is few by arrange an order according to class and grade to order of classes or grades at school；If the target order of classes or grades at school is not booked, the target order of classes or grades at school is arranged into personnel's name
The seat personnel that Dan Zhongwei arranges an order according to class and grade is arranged an order according to class and grade to the target order of classes or grades at school；Afterwards, return and perform described determine in each order of classes or grades at school not
The step of order of classes or grades at school arranged an order according to class and grade is target order of classes or grades at school, until each order of classes or grades at school on the same day is booked, each seat personnel is being worked as
It is only arranged an order according to class and grade once.So, it can take into full account that the default demands of individuals set of each seat personnel are arranged an order according to class and grade, and arrange
During class, avoiding arranging an order according to class and grade seat personnel to it as far as possible is set in the order of classes or grades at school of the bad class's of choosing kind, is arranged an order according to class and grade completing each order of classes or grades at school, meets words
On the premise of index of being engaged in, the demands of individuals of each seat personnel have been taken into full account so that result of arranging an order according to class and grade generally more conforms to people
Property demand requirement, be advantageous to improve seat personnel enthusiasm, and then improve seat personnel work quality and work imitate
Rate.
Brief description of the drawings
Technical scheme in order to illustrate the embodiments of the present invention more clearly, below will be to embodiment or description of the prior art
In the required accompanying drawing used be briefly described, it should be apparent that, drawings in the following description be only the present invention some
Embodiment, for those of ordinary skill in the art, without having to pay creative labor, can also be according to these
Accompanying drawing obtains other accompanying drawings.
Fig. 1 is a kind of scheduling method one embodiment flow chart of seat personnel in the embodiment of the present invention；
Fig. 2 is stream of a kind of scheduling method step 101 of seat personnel under an application scenarios in the embodiment of the present invention
Journey schematic diagram；
Fig. 3 be the embodiment of the present invention in a kind of scheduling method step 103 of seat personnel under an application scenarios to each
The schematic flow sheet that individual order of classes or grades at school is arranged an order according to class and grade；
Fig. 4 is a kind of device one embodiment structure chart of arranging an order according to class and grade of seat personnel in the embodiment of the present invention；
Fig. 5 is the schematic diagram for the server that one embodiment of the invention provides.
Embodiment
It is existing for solving the embodiments of the invention provide a kind of scheduling method of seat personnel, storage medium and server
Have the consideration of the impersonality factor of arranging an order according to class and grade of seat personnel, easily cause seat personnel it is discontented the problem of.
To enable goal of the invention, feature, the advantage of the present invention more obvious and understandable, below in conjunction with the present invention
Accompanying drawing in embodiment, the technical scheme in the embodiment of the present invention is clearly and completely described, it is clear that disclosed below
Embodiment be only part of the embodiment of the present invention, and not all embodiment.Based on the embodiment in the present invention, this area
All other embodiment that those of ordinary skill is obtained under the premise of creative work is not made, belongs to protection of the present invention
Scope.
Referring to Fig. 1, a kind of scheduling method one embodiment of seat personnel includes in the embodiment of the present invention：
101st, each seat personnel arranged an order according to class and grade on the same day is determined；
102nd, the demands of individuals pre-set according to the same day for each seat personnel are to each seat personnel
Screened, obtain the same day each order of classes or grades at school arranges staff list；
103rd, each seat personnel is arranged an order according to class and grade to each order of classes or grades at school on the same day respectively, until each order of classes or grades at school on the same day is arranged
Full, each seat personnel is only arranged an order according to class and grade once on the day of.
In the present embodiment, the general division of arranging an order according to class and grade on the same day has multiple order of classes or grades at school, such as mornig shift, the middle class in a kindergarten and night shift, can also be with
Period carries out the division of order of classes or grades at school, for example each two hour is divided into an order of classes or grades at school, and this present embodiment is not construed as limiting.It is appreciated that
, the present embodiment takes into full account the demands of individuals of each seat personnel before arranging an order according to class and grade, and that determines each order of classes or grades at school arranges people
Member's list, then can arrange staff list using these determined when being arranged an order according to class and grade respectively to each order of classes or grades at school and rationally be arranged
Class, can be on the premise of traffic indicator be met untill each order of classes or grades at school is booked, the people for meeting each seat personnel as low as possible
Property demand, improve the enthusiasm of seat personnel.
For step 101, before arranging an order according to class and grade, each seat personnel arranged an order according to class and grade on the day of first determining to wait to arrange an order according to class and grade.Specifically
Ground, as shown in Fig. 2 step 101 can include：
201st, the seat quantity according to needed for the predicting telephone traffic of the same day each order of classes or grades at school determines each order of classes or grades at school；
202nd, the seat personnel that the same day has a holiday in on-job seat personnel is filtered out, obtains the same day available people that attends a banquet
Member；
203rd, judge whether the quantity of the same day available seat personnel is more than or equal to attending a banquet needed for each order of classes or grades at school
The summation of quantity, if it is not, step 204 is then performed, if so, then performing step 205；
204th, the information on the same day available seat personnel deficiency is sent；
The 205th, the same day available seat personnel is defined as to each seat personnel arranged an order according to class and grade on the same day.
For above-mentioned steps 201, it is to be understood that existing telephone traffic system can be entered to following daily telephone traffic
Row prediction, therefore system can get the predicting telephone traffic of current each order of classes or grades at school.Learning the predicting telephone traffic of each order of classes or grades at school
Afterwards, manpower can be attended a banquet come the seat quantity needed for determining each order of classes or grades at school according to needed for these preset telephone traffic.It is general next
Say, the manpower (or ability to work) that most of seat personnel provides within limits, for ease of calculating, Ke Yiqu
Manpower of the manpower average of each seat personnel as each seat personnel, and then the seat quantity needed for each order of classes or grades at school=each
Manpower of attending a banquet/manpower average needed for order of classes or grades at school.
For step 202, system can collect the personal information of each seat personnel in advance, such as including seat personnel
The essential informations such as sex, age, birthday, home address, family information, it can also include：The tour plan of seat personnel, it is on home leave
Plan, sick leave etc. are had a holiday information, the physiology and psychographic information etc. such as official holiday date of seat personnel, mental health state.It can be seen that it is
System can according to the information of having a holiday of seat personnel, take off the information such as vacation and public holidays to determine which the same day has attend a banquet people
What member had a holiday, so as to which the seat personnel being had a holiday on the day of these be filtered out, obtain the same day available seat personnel.It is said herein to work as
Its available seat personnel refers to the seat personnel that can be gone to work on the same day.
For step 203, it is necessary to available seat personnel on the day of judging after available seat personnel on the day of obtaining
Whether quantity is more than or equal to the summation of the seat quantity needed for each order of classes or grades at school, namely judges the same day available seat personnel
Quantity it is whether enough.If insufficient, step 204 is performed, sends related warning information, can on the day of increasing so as to administrative staff
Seat personnel；If enough, performing step 205, these available seat personnels are defined as what the same day can arrange an order according to class and grade
Each seat personnel.
For step 204, if judge to learn the same day available seat personnel deficiency, can send can use on the same day
Seat personnel deficiency information, increase the same day available seat personnel to alert related management personnel, it is ensured that if the same day
Business index can be completed.
, can be by the same day available seat if judge to learn that the same day available seat personnel is enough for step 205
Seat personnel are defined as each seat personnel arranged an order according to class and grade on the same day.
For above-mentioned steps 102, it is to be understood that each seat personnel can set respective in system in advance
People's demand, these demands of individuals embody the hommization demand and individualized feature of each seat personnel.Such as some people that attend a banquet
Member is because physical reason is not suitable for being on the night shift, some seat personnels are because home address is apart from job site farther out and on being not suitable for
Morning, some seat personnels participate in adult's course and are not suitable for the reason for need night to attend class being on the night shift, etc..This is a few
People's demand can be pre-set by each seat personnel oneself in system, by can be used as sitting after the examination ＆ approval of administrative staff
The screening criteria of seat personnel.In a step 102, each order of classes or grades at school arranges that recorded in staff list can be arranged an order according to class and grade to the order of classes or grades at school
Seat personnel list.Therefore, arranging for different order of classes or grades at school may repeat record between staff list and have same seat personnel.
For example some seat personnels can be joined a morning shift in the case where demands of individuals are satisfied by and the middle class in a kindergarten, then these seat personnels are i.e. in morning
Class arranged in staff list, also arranges staff list in the middle class in a kindergarten.
Especially, in some application scenarios, each order of classes or grades at school includes mornig shift, the middle class in a kindergarten and night shift.In the application scenarios
Under, can be specific as follows to one kind in the following several demands of individuals of each seat personnel progress, the screening of two or more：
The first：Screen the first seat personnel that age in each seat personnel exceedes predetermined threshold value, and will described in
First seat personnel filters out from arranging in staff list for same day night shift.It is understood that in order to meet hommization demand,
The care to seat personnel is embodied, age bigger seat personnel can be filtered out from arranging in staff list for night shift,
The seat personnel for making these older is not involved in arranging an order according to class and grade for night shift.
Second：Screen the second seat personnel in the gestational period or nursing period in each seat personnel, and by institute
The second seat personnel is stated to filter out from arranging in staff list for same day night shift.It is understood that due in the gestational period or
The seat personnel of nursing period needs more rests, and work and rest also requires more rule, therefore does not also allow these seat personnels to participate in
Night shift is arranged an order according to class and grade.
The third：The 3rd seat personnel of birthday on the same day in each seat personnel is screened, and the described 3rd is attended a banquet
Personnel filter out from arranging in staff list for same day night shift.It is understood that on the day of some seat personnel during the birthday, its
Generally require out birthday party or participate in birthday activity, and the night shift period is the Normal time period of birthday activity, therefore also not
The seat personnel of these birthdays on same day is allowed to participate in arranging an order according to class and grade for night shift.
4th kind：Screen the distance of place of abode and job site in each seat personnel and exceed default distance threshold value
The 4th seat personnel, and by the 4th seat personnel arranging in staff list and filter out from same day mornig shift.It is appreciated that
, mornig shift, which often requires that, relatively early comes job site working on the day of the seat personnel arranged an order according to class and grade, this is for place of abode and work
It is often harsher for the people of the distance in place farther out.Therefore, these seat personnels for living farther out can not be allowed to participate in early
Class is arranged an order according to class and grade, and this is embodied to this care of part seat personnel on the living conditions.
For step 103, when each seat personnel that these can arrange an order according to class and grade is arranged an order according to class and grade to each order of classes or grades at school, it is necessary to pay attention to
It is that each seat personnel is only arranged an order according to class and grade once on the day of, that is to say, that some seat personnel has been arranged an order according to class and grade to the middle class in a kindergarten, then the seat
Seat personnel cannot arrange an order according to class and grade to mornig shift or night shift again.As a result it will be appreciated that after some seat personnel is arranged an order according to class and grade, its
The state arranged in staff list of each order of classes or grades at school is the state arranged an order according to class and grade.Illustrate and be：Seat personnel A is simultaneously in mornig shift
Arrange the arranging in staff list of staff list and the middle class in a kindergarten.When arranging an order according to class and grade, seat personnel A is arranged an order according to class and grade to mornig shift, then attend a banquet people
Member A is " having arranged an order according to class and grade " in the state for arranging staff list of mornig shift, while is also in the state arranged in staff list of the middle class in a kindergarten
" having arranged an order according to class and grade ".
Specifically, as shown in figure 3, each order of classes or grades at school that each seat personnel was arranged an order according to class and grade to the same day respectively can wrap
Include：
301st, the seat personnel being only located in the first list is arranged an order according to class and grade to the target order of classes or grades at school, the target order of classes or grades at school is described
An order of classes or grades at school in each order of classes or grades at school；What first list referred to the target order of classes or grades at school arranges staff list；
302nd, judge whether the target order of classes or grades at school has been booked, if so, then terminate to arrange an order according to class and grade to the target order of classes or grades at school, if it is not,
Then perform step 303；
303rd, the optional seat personnel in the seat personnel that will not arranged an order according to class and grade in first list is arranged an order according to class and grade to the target class
It is secondary；The optional seat personnel refers to the seat personnel that the target order of classes or grades at school is not set to the bad class's of choosing kind, and the bad class's of choosing kind is
Refer to seat personnel wish it is few by arrange an order according to class and grade to order of classes or grades at school；
304th, judge whether the target order of classes or grades at school has been booked, if so, then terminate to arrange an order according to class and grade to the target order of classes or grades at school, if it is not,
Then perform step 305；
305th, the seat personnel do not arranged an order according to class and grade in first list is arranged an order according to class and grade to the target order of classes or grades at school.
For step 301, it is to be understood that above-mentioned target order of classes or grades at school refers to currently arrange it in each order of classes or grades at school
One order of classes or grades at school of class, specifically, if currently being arranged an order according to class and grade for mornig shift, mornig shift is target order of classes or grades at school；If currently enter for the middle class in a kindergarten
Row is arranged an order according to class and grade, then the middle class in a kindergarten is target order of classes or grades at school；If currently being arranged an order according to class and grade for night shift, night shift is target order of classes or grades at school.In step 301,
The seat personnel arranged in staff list for being only located at the target order of classes or grades at school is arranged an order according to class and grade to the target order of classes or grades at school.
For step 302, perform after step 301, it is necessary to judge whether the target order of classes or grades at school has been booked, namely arrange an order according to class and grade to
Enough whether the quantity of the seat personnel of the target order of classes or grades at school, if so, then the target order of classes or grades at school is arranged an order according to class and grade and completed, terminate to the target
The operation of arranging an order according to class and grade of order of classes or grades at school.If it is not, then perform step 303.
For step 303, it is known that, the seat personnel do not arranged an order according to class and grade in the first list refers to arrange personnel in the target order of classes or grades at school
Do not arranged an order according to class and grade also to the seat personnel of any order of classes or grades at school in list.After being performed due to step 301, the people that attends a banquet said herein not arranged an order according to class and grade
Inevitable at least the arranging in staff list in the presence of order of classes or grades at school different from two of member, at this time, it may be necessary to consider whether these seat personnels resist
Refuse to be arranged an order according to class and grade to the target order of classes or grades at school, namely whether the target order of classes or grades at school has been set to the bad class's of choosing kind.
It should be noted that some order of classes or grades at school has been set to the bad class's of choosing kind by some specific seat personnel, then it represents that this is specific
Seat personnel wish few and arranged an order according to class and grade to this order of classes or grades at school.For example seat personnel B is a young and pretty female officer, its residence
Positioned at band off the beaten track, panesthesia is dangerous on the way home after night shift.Now, night shift has been set to the bad class's of choosing kind by seat personnel B, is
System will not then arrange an order according to class and grade seat personnel B to night shift when arranging an order according to class and grade in the case of non-essential.
Further, the bad class's of choosing kind can be preset by following two modes：
First way：It is anti-to obtain history work of the seat personnel in historical time section after order of classes or grades at school work is specified
Feedback；If the history works feedback, characterized job satisfaction is on a declining curve in the historical time section, by described in
Specified order of classes or grades at school is set to the bad choosing class kind of the seat personnel.
The second way：Obtain history work effect of the seat personnel in historical time section when specifying order of classes or grades at school work
Rate；If the history operating efficiency is on a declining curve in the historical time section, the specified order of classes or grades at school is set to the seat
The bad choosing class kind of seat personnel.
It should be noted that above-mentioned specified order of classes or grades at school is an order of classes or grades at school in each order of classes or grades at school.
On above-mentioned first way, mainly fed back by the work of statistical analysis seat personnel to analyze different order of classes or grades at school pair
The influence of the seat personnel is positive or negative.These work feedback mainly passes through each people that attends a banquet of system active collection
Feedback opinion is actively submitted to system to obtain by the feedback opinion of member, or each seat personnel.For example, system can be regular
Formulation questionnaire is issued to each seat personnel and carrys out opinion collection information, or system is arranged to：Each seat personnel is come off duty
Shi Junxu feeds back the satisfaction arranged an order according to class and grade on the day of and Optimizing Suggestions, etc. in system.System is received for a seat personnel
After collecting enough feedback information, you can the work feedback to the seat personnel is analyzed, and learns that the seat personnel does not like
Which arranged an order according to class and grade to order of classes or grades at school.For example some seat personnel C can be counted when a upper middle of the month (historical time section) joins a morning shift
History work feedback, analyzing these history work feedback can learn seat personnel C when joining a morning shift every time in a upper middle of the month
Job satisfaction.If it find that job satisfactions of the seat personnel C in a upper middle of the month shows downward trend, then understood to sit
Seat personnel C hearts are resisted and joined a morning shift, and influence of the mornig shift to seat personnel C is negative, therefore system can set mornig shift
For seat personnel C bad choosing class kind.
Preferably,, with the bad class of choosing kind by contrast, can be with the basis of above-mentioned first way in the present embodiment
Preset preferred class's kind of seat personnel.Preferred class kind refer to seat personnel wish more by arrange an order according to class and grade to order of classes or grades at school.Such as
On the basis of first way, presented if characterized job satisfaction is fed back in history work in the historical time section
The trend of liter, then the specified order of classes or grades at school is set to preferred class's kind of the seat personnel., preferentially should when to specifying order of classes or grades at school to arrange an order according to class and grade
The seat personnel that specified order of classes or grades at school is set to preferred class kind is arranged an order according to class and grade and specifies order of classes or grades at school to this.
On the above-mentioned second way, different order of classes or grades at school pair are mainly analyzed by the operating efficiency of statistical analysis seat personnel
The influence of the seat personnel is positive or negative.These operating efficiencies are mainly daily by system acquisition seat personnel
The data analyses such as telephone traffic, business inversion quantity, average traffic duration obtain.For example, can to gather each seat personnel every for system
Its telephone traffic completed and work hours, so as to calculate the efficiency that each seat personnel completes traffic daily, the efficiency is to sit
The operating efficiency of seat personnel.After operating efficiency of each seat personnel within a period of time is counted, system can be analyzed
Which learn that each seat personnel does not like to be arranged an order according to class and grade into order of classes or grades at school.For example some seat personnel D can be counted at upper one month
In the history operating efficiency of (historical time section) when being on the night shift.If it find that operating efficiencies of the seat personnel D in a upper middle of the month
Downward trend is showed, then understands that seat personnel D hearts are resisted and is on the night shift, influence of the night shift to seat personnel D is negative
Face, therefore night shift can be set to seat personnel D bad choosing class kind by system.
Preferably,, with the bad class of choosing kind by contrast, can be with the basis of the above-mentioned second way in the present embodiment
Preset preferred class's kind of seat personnel.Preferred class kind refer to seat personnel wish more by arrange an order according to class and grade to order of classes or grades at school.Such as
On the basis of the second way, if the history operating efficiency is in rising trend in the historical time section, by the finger
Determine preferred class's kind that order of classes or grades at school is set to the seat personnel.When to specifying order of classes or grades at school to arrange an order according to class and grade, preferentially order of classes or grades at school is specified to be set to preferred this
The seat personnel of class's kind is arranged an order according to class and grade specifies order of classes or grades at school to this.
It should be noted that preset seat personnel bad choosing class plant when, can use above-mentioned first way or
Any one mode in the second way is set, or is independently set by seat personnel.In addition, system can also basis
The personal information of each seat personnel is that these seat personnels set the bad class's of choosing kind or preferably class's kind.Such as in gestation
The seat personnel of phase or nursing period, older seat personnel or last month are repeatedly arranged an order according to class and grade to the seat personnel of night shift,
System can be that these seat personnels set night shift as the bad class's of choosing kind.
For step 304, perform after step 303, it is necessary to judge whether the target order of classes or grades at school has been booked, namely arrange an order according to class and grade to
Enough whether the quantity of the seat personnel of the target order of classes or grades at school, if so, then the target order of classes or grades at school is arranged an order according to class and grade and completed, terminate to the target
The operation of arranging an order according to class and grade of order of classes or grades at school.If it is not, then perform step 305.
For step 305, through execution hommization requirement that step 303 takes into full account that seat personnel planted on the bad class of choosing it
Afterwards, if the target order of classes or grades at school is not booked yet, based on the primary principle of traffic indicator, step 305 does not consider further that class's kind inferior then
Problem, the seat personnel do not arranged an order according to class and grade in first list is arranged an order according to class and grade to the target order of classes or grades at school.
Further, after step 105 is performed, if the target order of classes or grades at school is not booked yet, now, then standby class can be sat
Seat personnel arrange an order according to class and grade to the target order of classes or grades at school.It is understood that be registered with standby class's seat personnel in system, these attend a banquet people for class
It although member is not usually on-job, can at any time notify to go to work, belong to the emergency worker for attending a banquet and arranging an order according to class and grade in work.In general, non-spy
In the case of not, each seat personnel arranged an order according to class and grade determined in the present embodiment can meet the demand of arranging an order according to class and grade of each order of classes or grades at school, only
In the case of extremely special, such as flock together when asking for leave, just need to call standby class seat personnel to participate in arranging an order according to class and grade to meet that traffic refers to
Target requirement.
In addition, in the present embodiment, in order to meet the individual demand of seat personnel, system can also allow for seat personnel real
When inquire about arranging an order according to class and grade for oneself and the time and arrange an order according to class and grade order of classes or grades at school, and allow between different seat personnels the freely class of exchange in the case of rational
Secondary, seat personnel can also voluntarily select overtime work or vacation time in system.Wherein, if actively selection overtime work is attended a banquet, logical
After crossing administrative staff's examination ＆ verification, in system equivalent to add a seat personnel (though substantially same person, is in system
Seat personnel is made a distinction with manpower, namely when same person E is arranged an order according to class and grade twice on the day of, the people that attends a banquet can be designated as in system
Member E1 and seat personnel E2).If the seat personnel selection same day takes off, in shape of having a holiday on the day of the seat personnel in system
State, it is filtered, is not counted in the same day available seat personnel in above-mentioned steps 202.
In the present embodiment, first, it is determined that each seat personnel arranged an order according to class and grade on the same day；Then, according to the same day for each
The demands of individuals that the seat personnel is pre-set are screened to each seat personnel, and each order of classes or grades at school can on the day of obtaining
Arrange staff list；Finally, each seat personnel is arranged an order according to class and grade to each order of classes or grades at school on the same day respectively, until each order of classes or grades at school on the same day
It is booked, each seat personnel is only arranged an order according to class and grade once on the day of.Wherein, it is described respectively by each seat personnel arrange an order according to class and grade to
Each order of classes or grades at school on the same day includes：The seat personnel being only located in the first list is arranged an order according to class and grade to the target order of classes or grades at school, the target class
Secondary is an order of classes or grades at school in each order of classes or grades at school；What first list referred to the target order of classes or grades at school arranges staff list；If institute
State target order of classes or grades at school not to be booked, then the optional seat personnel in the seat personnel that will not arrange an order according to class and grade in first list is arranged an order according to class and grade to described
Target order of classes or grades at school；The optional seat personnel refers to the seat personnel that the target order of classes or grades at school is not set to the bad class's of choosing kind, the bad choosing
Class's kind refer to seat personnel wish it is few by arrange an order according to class and grade to order of classes or grades at school；If the target order of classes or grades at school is not booked, by first list
The seat personnel do not arranged an order according to class and grade is arranged an order according to class and grade to the target order of classes or grades at school.So, default set of each seat personnel can be taken into full account
People's demand is arranged an order according to class and grade, and when arranging an order according to class and grade, avoiding arranging an order according to class and grade seat personnel to it as far as possible is set in the order of classes or grades at school of the bad class's of choosing kind,
Complete each order of classes or grades at school to arrange an order according to class and grade, on the premise of meeting traffic indicator, taken into full account the demands of individuals of each seat personnel so that row
Class's result generally more conforms to the requirement of hommization demand, is advantageous to improve the enthusiasm of seat personnel, and then improves and attend a banquet
The work quality and operating efficiency of personnel.
It should be understood that the size of the sequence number of each step is not meant to the priority of execution sequence, each process in above-described embodiment
Execution sequence should determine that the implementation process without tackling the embodiment of the present invention forms any limit with its function and internal logic
It is fixed.
A kind of scheduling method of seat personnel is essentially described above, a kind of device of arranging an order according to class and grade of seat personnel will be entered below
Row is described in detail.
Fig. 4 shows a kind of device one embodiment structure chart of arranging an order according to class and grade of seat personnel in the embodiment of the present invention.
In the present embodiment, a kind of scheduling method of seat personnel includes：
Can be arranged an order according to class and grade personnel's determining module 401, for determining each seat personnel arranged an order according to class and grade on the same day；
Staff list screening module 402, for the personal need pre-set according to the same day for each seat personnel
Ask and each seat personnel is screened, obtain the same day each order of classes or grades at school arranges staff list；
Target order of classes or grades at school determining module 403, an order of classes or grades at school for determining not arrange an order according to class and grade in each order of classes or grades at school are target order of classes or grades at school；
First arranges an order according to class and grade module 404, for by the seat personnel arranged in staff list for being only located at target order of classes or grades at school arrange an order according to class and grade to
The target order of classes or grades at school；
Second arranges an order according to class and grade module 405, if not being booked for the target order of classes or grades at school, the target order of classes or grades at school is arranged into personnel's name
Optional seat personnel in the seat personnel that Dan Zhongwei arranges an order according to class and grade is arranged an order according to class and grade to the target order of classes or grades at school；The optional seat personnel refers to not
The target order of classes or grades at school is set to the seat personnel of the bad class of choosing kind, the bad class's of choosing kind refer to seat personnel wish it is few by arrange an order according to class and grade to
Order of classes or grades at school；
3rd arranges an order according to class and grade module 406, if not being booked for the target order of classes or grades at school, the target order of classes or grades at school is arranged into personnel's name
The seat personnel that Dan Zhongwei arranges an order according to class and grade is arranged an order according to class and grade to the target order of classes or grades at school；
Arrange an order according to class and grade trigger module 407, for triggering the target order of classes or grades at school determining module, until each order of classes or grades at school on the same day is arranged
Full, each seat personnel is only arranged an order according to class and grade once on the day of.
Further, each order of classes or grades at school can include mornig shift, the middle class in a kindergarten and night shift；
The staff list screening module can include：
First screening and filtering unit, attended a banquet for screening first of age more than predetermined threshold value in each seat personnel
Personnel, and first seat personnel is filtered out from arranging in staff list for same day night shift；
And/or
Second screening and filtering unit, for screening the second seat in the gestational period or nursing period in each seat personnel
Seat personnel, and second seat personnel is filtered out from arranging in staff list for same day night shift；
And/or
3rd screening and filtering unit, for screening the 3rd seat personnel of birthday on the same day in each seat personnel, and
3rd seat personnel is filtered out from arranging in staff list for same day night shift；
And/or
4th screening and filtering unit, surpass for screening the distance of place of abode and job site in each seat personnel
The 4th seat personnel of default distance threshold value is crossed, and the 4th seat personnel is arranged into mistake in staff list from same day mornig shift
Filter.
Further, personnel's determining module of arranging an order according to class and grade can include：
Seat quantity determining unit, needed for determining each order of classes or grades at school according to the predicting telephone traffic of the same day each order of classes or grades at school
Seat quantity；
Have a holiday personnel's filter element, for the seat personnel that the same day has a holiday in on-job seat personnel to be filtered out, obtain
The same day available seat personnel；
Personnel amount judging unit, it is described each whether the quantity for judging the same day available seat personnel is more than or equal to
The summation of seat quantity needed for individual order of classes or grades at school；
Personnel's determining unit, it is if the judged result for the personnel amount judging unit is yes, the same day is available
Seat personnel is defined as each seat personnel arranged an order according to class and grade on the same day.
Further, the bad class's of choosing kind can be by being preset with lower module：
First acquisition module, for obtaining history of the seat personnel in historical time section after order of classes or grades at school work is specified
Work feedback；
First setting module, if feeding back characterized job satisfaction in the historical time section for history work
It is interior on a declining curve, then the specified order of classes or grades at school is set to the bad choosing class kind of the seat personnel；
Or
Second acquisition module, for obtaining history of the seat personnel in historical time section when specifying order of classes or grades at school work
Operating efficiency；
Second setting module, if for the history operating efficiency in the historical time section it is on a declining curve, will
The specified order of classes or grades at school is set to the bad choosing class kind of the seat personnel；
Wherein, the specified order of classes or grades at school is an order of classes or grades at school in each order of classes or grades at school.
Further, order of classes or grades at school module of arranging an order according to class and grade can also include：
Standby class arranges an order according to class and grade unit, for not arranging arranging for the target order of classes or grades at school in staff list in the described 3rd module of arranging an order according to class and grade
The seat personnel of class is arranged an order according to class and grade to the target order of classes or grades at school, if the target order of classes or grades at school is not booked, standby class seat personnel is arranged an order according to class and grade
To the target order of classes or grades at school；The standby class seat personnel refers to backup person that is usually not on-job and can notifying working at any time.
Fig. 5 is the schematic diagram for the server that one embodiment of the invention provides.As shown in figure 5, the server 5 of the embodiment wraps
Include：Processor 50, memory 51 and it is stored in the computer that can be run in the memory 51 and on the processor 50
Program 52, such as perform the program of the scheduling method of above-mentioned seat personnel.The processor 50 performs the computer program 52
Step in the scheduling method embodiment of the above-mentioned each seat personnels of Shi Shixian, such as step 101 shown in Fig. 1 is to 103.Or
Person, the processor 50 realize the function of each module/unit in above-mentioned each device embodiment when performing the computer program 52,
Such as the function of module 401 to 403 shown in Fig. 4.
Exemplary, the computer program 52 can be divided into one or more module/units, it is one or
Multiple module/units are stored in the memory 51, and are performed by the processor 50, to complete the present invention.Described one
Individual or multiple module/units can be the series of computation machine programmed instruction section that can complete specific function, and the instruction segment is used for
Implementation procedure of the computer program 52 in the server 5 is described.
The server 5 can be the computing devices such as home server, cloud server.The server may include, but
It is not limited only to, processor 50, memory 51.It will be understood by those skilled in the art that Fig. 5 is only the example of server 5, not
The restriction to server 5 is formed, can include than illustrating more or less parts, either combine some parts or difference
Part, such as the server can also include input-output equipment, network access equipment, bus etc..
The processor 50 can be CPU (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), application specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other PLDs, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor can also be any conventional processor
Deng.
The memory 51 can be the internal storage unit of the server 5, such as the hard disk or internal memory of server 5.
The memory 51 can also be the External memory equipment of the server 5, such as the plug-in type being equipped with the server 5 is hard
Disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card, flash card
(Flash Card) etc..Further, the memory 51 can also both include the internal storage unit of the server 5 or wrap
Include External memory equipment.The memory 51 is used to store the computer program and other programs needed for the server
And data.The memory 51 can be also used for temporarily storing the data that has exported or will export.
It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and unit, the corresponding process in preceding method embodiment is may be referred to, will not be repeated here.
In the above-described embodiments, the description to each embodiment all emphasizes particularly on different fields, and is not described in detail or remembers in some embodiment
The part of load, it may refer to the associated description of other embodiments.
Those of ordinary skill in the art are it is to be appreciated that each embodiment described with reference to the embodiments described herein
Module, unit and/or method and step, it can be realized with the combination of electronic hardware or computer software and electronic hardware.This
A little functions are performed with hardware or software mode actually, application-specific and design constraint depending on technical scheme.Specially
Industry technical staff can realize described function using distinct methods to each specific application, but this realization is not
It is considered as beyond the scope of this invention.
In several embodiments provided herein, it should be understood that disclosed system, apparatus and method can be with
Realize by another way.For example, device embodiment described above is only schematical, for example, the unit
Division, only a kind of division of logic function, can there is other dividing mode, such as multiple units or component when actually realizing
Another system can be combined or be desirably integrated into, or some features can be ignored, or do not perform.It is another, it is shown or
The mutual coupling discussed or direct-coupling or communication connection can be the indirect couplings by some interfaces, device or unit
Close or communicate to connect, can be electrical, mechanical or other forms.
The unit illustrated as separating component can be or may not be physically separate, show as unit
The part shown can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple
On NE.Some or all of unit therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, can also
That unit is individually physically present, can also two or more units it is integrated in a unit.Above-mentioned integrated list
Member can both be realized in the form of hardware, can also be realized in the form of SFU software functional unit.
If the integrated unit is realized in the form of SFU software functional unit and is used as independent production marketing or use
When, it can be stored in a computer read/write memory medium.Based on such understanding, technical scheme is substantially
The part to be contributed in other words to prior art or all or part of the technical scheme can be in the form of software products
Embody, the computer software product is stored in a storage medium, including some instructions are causing a computer
Equipment (can be personal computer, server, or network equipment etc.) performs the complete of each embodiment methods described of the present invention
Portion or part steps.And foregoing storage medium includes：USB flash disk, mobile hard disk, read-only storage (ROM, Read-Only
Memory), random access memory (RAM, Random Access Memory), magnetic disc or CD etc. are various can store journey
The medium of sequence code.
Described above, the above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations；Although with reference to before
Embodiment is stated the present invention is described in detail, it will be understood by those within the art that：It still can be to preceding
State the technical scheme described in each embodiment to modify, or equivalent substitution is carried out to which part technical characteristic；And these
Modification is replaced, and the essence of appropriate technical solution is departed from the spirit and scope of various embodiments of the present invention technical scheme.
Claims (10)
- A kind of 1. scheduling method of seat personnel, it is characterised in that including：It is determined that each seat personnel arranged an order according to class and grade on the same day；Each seat personnel was screened for the demands of individuals that each seat personnel is pre-set according to the same day, Obtain the same day each order of classes or grades at school arranges staff list；An order of classes or grades at school for determining not arrange an order according to class and grade in each order of classes or grades at school is target order of classes or grades at school；The seat personnel arranged in staff list for being only located at target order of classes or grades at school is arranged an order according to class and grade to the target order of classes or grades at school；If the target order of classes or grades at school is not booked, by arranging in the seat personnel do not arranged an order according to class and grade in staff list for the target order of classes or grades at school Optional seat personnel is arranged an order according to class and grade to the target order of classes or grades at school；The optional seat personnel refers to the target order of classes or grades at school is not set into bad choosing class Kind seat personnel, the bad class of the choosing kind refer to seat personnel wish it is few by arrange an order according to class and grade to order of classes or grades at school；If the target order of classes or grades at school is not booked, the seat personnel do not arranged an order according to class and grade in staff list of arranging of the target order of classes or grades at school is arranged an order according to class and grade To the target order of classes or grades at school；Return and perform a step of order of classes or grades at school for determining not arrange an order according to class and grade in each order of classes or grades at school is target order of classes or grades at school, until the same day Each order of classes or grades at school is booked, and each seat personnel is only arranged an order according to class and grade once on the day of.
- 2. the scheduling method of seat personnel according to claim 1, it is characterised in that each order of classes or grades at school include mornig shift, The middle class in a kindergarten and night shift；It is described that each seat personnel was carried out for the demands of individuals that each seat personnel is pre-set according to the same day Screening, obtaining the staff list of arranging of the same day each order of classes or grades at school includes：Screen the first seat personnel that age in each seat personnel exceedes predetermined threshold value, and by first seat personnel Filtered out from arranging in staff list for same day night shift；And/orScreen the second seat personnel in the gestational period or nursing period in each seat personnel, and described second is attended a banquet people Member filters out from arranging in staff list for same day night shift；And/orScreen in each seat personnel the 3rd seat personnel of birthday on the same day, and by the 3rd seat personnel from evening on the same day Arranging in staff list for class filters out；And/orThe 4th of the distance of place of abode and job site more than default distance threshold value in each seat personnel is screened to attend a banquet Personnel, and the 4th seat personnel is filtered out from arranging in staff list for same day mornig shift.
- 3. the scheduling method of seat personnel according to claim 1, it is characterised in that arranging an order according to class and grade on the day of the determination Each seat personnel includes：Seat quantity according to needed for the predicting telephone traffic of the same day each order of classes or grades at school determines each order of classes or grades at school；The seat personnel that the same day has a holiday in on-job seat personnel is filtered out, obtains the same day available seat personnel；Judge whether the quantity of the same day available seat personnel is more than or equal to the total of the seat quantity needed for each order of classes or grades at school With；, will if the quantity of the same day available seat personnel is more than or equal to the summation of the seat quantity needed for each order of classes or grades at school The same day available seat personnel is defined as each seat personnel arranged an order according to class and grade on the same day.
- 4. the scheduling method of seat personnel according to claim 1, it is characterised in that the bad class's of choosing kind is pre- by following steps First set：Obtain history of the seat personnel in historical time section after order of classes or grades at school work is specified and work and feed back；If the history works feedback, characterized job satisfaction is on a declining curve in the historical time section, by described in Specified order of classes or grades at school is set to the bad choosing class kind of the seat personnel；OrObtain history operating efficiency of the seat personnel in historical time section when specifying order of classes or grades at school work；If the history operating efficiency is on a declining curve in the historical time section, the specified order of classes or grades at school is set to the seat The bad choosing class kind of seat personnel；Wherein, the specified order of classes or grades at school is an order of classes or grades at school in each order of classes or grades at school.
- 5. the scheduling method of seat personnel according to any one of claim 1 to 4, it is characterised in that also include：Arranged an order according to class and grade by the seat personnel do not arranged an order according to class and grade in staff list of arranging of the target order of classes or grades at school to the target order of classes or grades at school, if The target order of classes or grades at school is not booked, then standby class seat personnel is arranged an order according to class and grade to the target order of classes or grades at school；The standby class seat personnel refers to put down When it is not on-job and can notify at any time working backup person.
- 6. a kind of computer-readable recording medium, the computer-readable recording medium storage has computer program, and its feature exists In the side of arranging an order according to class and grade of realization seat personnel as any one of claim 1 to 5 when the computer program is executed by processor The step of method.
- 7. a kind of server, including memory, processor and it is stored in the memory and can transports on the processor Capable computer program, it is characterised in that realize following steps during computer program described in the computing device：It is determined that each seat personnel arranged an order according to class and grade on the same day；Each seat personnel was screened for the demands of individuals that each seat personnel is pre-set according to the same day, Obtain the same day each order of classes or grades at school arranges staff list；An order of classes or grades at school for determining not arrange an order according to class and grade in each order of classes or grades at school is target order of classes or grades at school；The seat personnel arranged in staff list for being only located at target order of classes or grades at school is arranged an order according to class and grade to the target order of classes or grades at school；If the target order of classes or grades at school is not booked, by arranging in the seat personnel do not arranged an order according to class and grade in staff list for the target order of classes or grades at school Optional seat personnel is arranged an order according to class and grade to the target order of classes or grades at school；The optional seat personnel refers to the target order of classes or grades at school is not set into bad choosing class Kind seat personnel, the bad class of the choosing kind refer to seat personnel wish it is few by arrange an order according to class and grade to order of classes or grades at school；If the target order of classes or grades at school is not booked, the seat personnel do not arranged an order according to class and grade in staff list of arranging of the target order of classes or grades at school is arranged an order according to class and grade To the target order of classes or grades at school；Return and perform a step of order of classes or grades at school for determining not arrange an order according to class and grade in each order of classes or grades at school is target order of classes or grades at school, until the same day Each order of classes or grades at school is booked, and each seat personnel is only arranged an order according to class and grade once on the day of.
- 8. server according to claim 7, it is characterised in that each order of classes or grades at school includes mornig shift, the middle class in a kindergarten and night shift；It is described that each seat personnel was carried out for the demands of individuals that each seat personnel is pre-set according to the same day Screening, obtaining the staff list of arranging of the same day each order of classes or grades at school includes：Screen the first seat personnel that age in each seat personnel exceedes predetermined threshold value, and by first seat personnel Filtered out from arranging in staff list for same day night shift；And/orScreen the second seat personnel in the gestational period or nursing period in each seat personnel, and described second is attended a banquet people Member filters out from arranging in staff list for same day night shift；And/orScreen in each seat personnel the 3rd seat personnel of birthday on the same day, and by the 3rd seat personnel from evening on the same day Arranging in staff list for class filters out；And/orThe 4th of the distance of place of abode and job site more than default distance threshold value in each seat personnel is screened to attend a banquet Personnel, and the 4th seat personnel is filtered out from arranging in staff list for same day mornig shift.
- 9. server according to claim 7, it is characterised in that each seat personnel arranged an order according to class and grade on the day of the determination Including：Seat quantity according to needed for the predicting telephone traffic of the same day each order of classes or grades at school determines each order of classes or grades at school；The seat personnel that the same day has a holiday in on-job seat personnel is filtered out, obtains the same day available seat personnel；Judge whether the quantity of the same day available seat personnel is more than or equal to the total of the seat quantity needed for each order of classes or grades at school With；, will if the quantity of the same day available seat personnel is more than or equal to the summation of the seat quantity needed for each order of classes or grades at school The same day available seat personnel is defined as each seat personnel arranged an order according to class and grade on the same day.
- 10. the server according to any one of claim 7 to 9, it is characterised in that the bad class's of choosing kind is pre- by following steps First set：Obtain history of the seat personnel in historical time section after order of classes or grades at school work is specified and work and feed back；If the history works feedback, characterized job satisfaction is on a declining curve in the historical time section, by described in Specified order of classes or grades at school is set to the bad choosing class kind of the seat personnel；OrObtain history operating efficiency of the seat personnel in historical time section when specifying order of classes or grades at school work；If the history operating efficiency is on a declining curve in the historical time section, the specified order of classes or grades at school is set to the seat The bad choosing class kind of seat personnel；Wherein, the specified order of classes or grades at school is an order of classes or grades at school in each order of classes or grades at school.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710646974.0A CN107688925A (en) | 2017-08-01 | 2017-08-01 | Scheduling method, storage medium and the server of seat personnel |
| PCT/CN2018/074873 WO2019024474A1 (en) | 2017-08-01 | 2018-01-31 | Scheduling method and apparatus for employees, and server and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710646974.0A CN107688925A (en) | 2017-08-01 | 2017-08-01 | Scheduling method, storage medium and the server of seat personnel |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN107688925A true CN107688925A (en) | 2018-02-13 |
Family
ID=61153163
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710646974.0A Pending CN107688925A (en) | 2017-08-01 | 2017-08-01 | Scheduling method, storage medium and the server of seat personnel |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN107688925A (en) |
| WO (1) | WO2019024474A1 (en) |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110135680A (en) * | 2019-04-01 | 2019-08-16 | 广州市中南民航空管通信网络科技有限公司 | A kind of air traffic controller attends a banquet scheduling method, electronic equipment, storage medium |
| CN111695819A (en) * | 2020-06-16 | 2020-09-22 | 中国联合网络通信集团有限公司 | Method and device for scheduling seat personnel |
| CN112396274A (en) * | 2019-08-16 | 2021-02-23 | 阿里巴巴集团控股有限公司 | Task scheduling method |
| CN112884433A (en) * | 2021-02-03 | 2021-06-01 | 成都翼天航空技术服务有限公司 | Scheduling system and method for controller |
| CN114202258A (en) * | 2022-02-18 | 2022-03-18 | 四川众信佳科技发展有限公司 | Intelligent cloud scheduling method and device, computer equipment and storage medium |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114202305A (en) * | 2021-12-06 | 2022-03-18 | 上海迎盾科技有限公司 | Intelligent personnel mobilization method and device and computer readable storage medium |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102542404A (en) * | 2011-12-09 | 2012-07-04 | 中国南方航空股份有限公司 | Aircraft crew scheduling method and system realizing the same |
| CN103297626A (en) * | 2013-05-20 | 2013-09-11 | 杭州远传通信技术有限公司 | Scheduling method and scheduling device |
| CN104361444A (en) * | 2014-11-05 | 2015-02-18 | 苏永静 | Method and system for nursing shift scheduling |
| CN105574668A (en) * | 2015-12-16 | 2016-05-11 | 山东澳迪赛企业管理咨询有限公司 | Particle swarm optimization algorithm-based call center scheduling method |
Family Cites Families (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102622717A (en) * | 2012-03-06 | 2012-08-01 | 苏州麦迪斯顿医疗科技有限公司 | Intelligent scheduling method and system equipment for operations |
| CN102760253A (en) * | 2012-06-05 | 2012-10-31 | 广东智华计算机科技有限公司 | Medical personnel intelligent scheduling and emergency-processing method |
| CN106548274A (en) * | 2016-10-19 | 2017-03-29 | 平安科技（深圳）有限公司 | A kind of personnel's scheduling method and device |
| CN106815720A (en) * | 2017-01-19 | 2017-06-09 | 携程旅游信息技术（上海）有限公司 | The global adaptation system and method for automatic scheduling |
| CN106952034A (en) * | 2017-03-17 | 2017-07-14 | 携程旅游信息技术（上海）有限公司 | The automatic scheduling method and system realized using genetic algorithm |
-
2017
- 2017-08-01 CN CN201710646974.0A patent/CN107688925A/en active Pending
-
2018
- 2018-01-31 WO PCT/CN2018/074873 patent/WO2019024474A1/en active Application Filing
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102542404A (en) * | 2011-12-09 | 2012-07-04 | 中国南方航空股份有限公司 | Aircraft crew scheduling method and system realizing the same |
| CN103297626A (en) * | 2013-05-20 | 2013-09-11 | 杭州远传通信技术有限公司 | Scheduling method and scheduling device |
| CN104361444A (en) * | 2014-11-05 | 2015-02-18 | 苏永静 | Method and system for nursing shift scheduling |
| CN105574668A (en) * | 2015-12-16 | 2016-05-11 | 山东澳迪赛企业管理咨询有限公司 | Particle swarm optimization algorithm-based call center scheduling method |
Non-Patent Citations (2)
| Title |
|---|
| PANJL: "呼叫中心员工排班满意度提升的"关键时刻"", 《客户世界》 * |
| 本杰明•B. 莱希: "《心理学导论（第11版）》", 30 June 2017, 上海人民出版社 * |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110135680A (en) * | 2019-04-01 | 2019-08-16 | 广州市中南民航空管通信网络科技有限公司 | A kind of air traffic controller attends a banquet scheduling method, electronic equipment, storage medium |
| CN112396274A (en) * | 2019-08-16 | 2021-02-23 | 阿里巴巴集团控股有限公司 | Task scheduling method |
| CN111695819A (en) * | 2020-06-16 | 2020-09-22 | 中国联合网络通信集团有限公司 | Method and device for scheduling seat personnel |
| CN111695819B (en) * | 2020-06-16 | 2023-06-02 | 中国联合网络通信集团有限公司 | Seat personnel scheduling method and device |
| CN112884433A (en) * | 2021-02-03 | 2021-06-01 | 成都翼天航空技术服务有限公司 | Scheduling system and method for controller |
| CN112884433B (en) * | 2021-02-03 | 2024-04-09 | 成都翼天航空技术服务有限公司 | Scheduling system and method for controller |
| CN114202258A (en) * | 2022-02-18 | 2022-03-18 | 四川众信佳科技发展有限公司 | Intelligent cloud scheduling method and device, computer equipment and storage medium |
Also Published As
| Publication number | Publication date |
|---|---|
| WO2019024474A1 (en) | 2019-02-07 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN107688925A (en) | Scheduling method, storage medium and the server of seat personnel | |
| CN108551533A (en) | A kind of scheduling method that customer service is attended a banquet, storage medium and server | |
| Brailsford et al. | Towards the holy grail: combining system dynamics and discrete-event simulation in healthcare | |
| Eveborn et al. | Operations research improves quality and efficiency in home care | |
| Lucidi et al. | A simulation-based multiobjective optimization approach for health care service management | |
| US20100169142A1 (en) | User interface for displaying an item of work in a workflow context | |
| US20130191145A1 (en) | System and apparatus for generating work schedules | |
| DE112019007094T5 (en) | Food Delivery System, Food Delivery Process and Program | |
| CN107784434A (en) | A kind of distribution method, storage medium and the server of task of attending a banquet | |
| US20170169175A1 (en) | Patient care management system | |
| CN107730412A (en) | A kind of tutoring system based on Complete Credit System, server and storage medium | |
| CN108874738A (en) | Distributed parallel operation method, device, computer equipment and storage medium | |
| Sir et al. | Optimization of multidisciplinary staffing improves patient experiences at the Mayo Clinic | |
| Graddy et al. | When do we “just say no”? Policy termination decisions in local hospital services | |
| CN112200411B (en) | Nursing human resource scheduling system giving consideration to patient and caregiver appeal | |
| CN110162572A (en) | Policy execution method, server and computer storage medium | |
| CN107274504B (en) | Intelligent pharmacist on-duty management method and system | |
| Brailsford | Theoretical comparison of discrete‐event simulation and system dynamics | |
| CN117409908A (en) | Tumor whole course management method, device, equipment and medium based on RPA | |
| Liu et al. | Design of Patient Visit Itineraries in Tandem Systems | |
| CN111354447A (en) | Medical information management system, terminal and storage medium | |
| Nutt | Some guides for the selection of a decision-making strategy | |
| CN110072201A (en) | Note transmission method, device, computer equipment and storage medium | |
| CN109657958B (en) | Modeling method of digital information system and digital information system | |
| CN113435615A (en) | Intelligent reservation system for scanning image subject research project and using method |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20180213 |
|
| RJ01 | Rejection of invention patent application after publication |