CN107528969A - Management method, managing device and the terminal device of telephone call time - Google Patents
Management method, managing device and the terminal device of telephone call time Download PDFInfo
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- CN107528969A CN107528969A CN201710622835.4A CN201710622835A CN107528969A CN 107528969 A CN107528969 A CN 107528969A CN 201710622835 A CN201710622835 A CN 201710622835A CN 107528969 A CN107528969 A CN 107528969A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
- H04M1/72451—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions according to schedules, e.g. using calendar applications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
- H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
- H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Library & Information Science (AREA)
- Human Computer Interaction (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention is applied to telemarketing administrative skill field, there is provided a kind of management method, managing device, terminal device and the computer-readable recording medium of telephone call time, the management method include：Obtain the characteristic information of pending client, characteristic information based on the pending client, the processed client for being higher than predetermined threshold value with pending client's similarity is searched in default database, based on what is stored in the default database, turn-on time section corresponding higher than the processed client of predetermined threshold value with pending client's similarity, determines that the period is dialed in the suggestion of the pending client.The present invention can improve the percent of call completed for dialing pending customer phone, so as to improve the operating efficiency of telemarketing personnel.
Description
Technical field
The invention belongs to telemarketing administrative skill field, more particularly to a kind of management method of telephone call time, pipe
Manage device, terminal device and computer-readable recording medium.
Background technology
Telemarketing (Telemarketing) is communicated with client by calling, and is cared for realize expeditiously to expand
Objective group, the gimmick for improving customer satisfaction, safeguarding the market behaviors such as patron, Modern administrology think telemarketing be not equal to
Machine gets a large amount of phones, plays at some game of chance and promotes out a few product.As the popularization of the means of communication such as phone, and phone are sought
The development of pin management science is perfect, and increasing enterprise begins attempt to this new market gimmick.
But when calling to client, it is frequently encountered because client just may hurry and the situation of rejection phone
Occur so that percent of call completed is not high, so as to influence the operating efficiency of telemarketing personnel.
The content of the invention
In view of this, the embodiments of the invention provide a kind of management method, managing device, the terminal of telephone call time to set
Standby and computer-readable recording medium, with the operating efficiency for improving percent of call completed and lifting telemarketing personnel.
The first aspect of the embodiment of the present invention provides a kind of management method of telephone call time, including：
The characteristic information of pending client is obtained, wherein, the pending client is client to be called.
Based on the characteristic information of the pending client, searched in default database similar to the pending client
Degree is higher than the processed client of predetermined threshold value, wherein, the processed client is the client for having been turned on phone, described default
Stored in database each processed client characteristic information and each processed client corresponding to turn-on time section, it is described
Turn-on time section corresponding to each processed client is true according to the turn-on time for having been turned on phone of each processed client
It is fixed.
Based on what is stored in the default database, the place of predetermined threshold value is higher than with pending client's similarity
Turn-on time section corresponding to managing client, determines that the period is dialed in the suggestion of the pending client.
It is described to be based on storing in the default database in first aspect present invention in the first possible implementation
, turn-on time section corresponding higher than the processed client of predetermined threshold value with pending client's similarity, it is determined that described treat
The period is dialed in the suggestion of processing client, is specially：
Stored from the default database, it is processed higher than predetermined threshold value with pending client's similarity
In client, the processed client of the first kind is filtered out, by turn-on time section corresponding to the processed client of the first kind, is defined as institute
The period is dialed in the suggestion for stating pending client, wherein, the processed client of the first kind be with identical turn-on time section,
And comprising processed customer quantity be most a kind of clients in the processed client.
With reference to the first aspect of the present invention and first aspect the first possible implementation, in second of possible realization
In mode, the management method also includes：
If it is not processed that the pending client in the suggestion dials the period, dialed in the suggestion temporally adjacent
Next period the pending client is handled.
It is described in the third possible implementation based on second of possible implementation of first aspect present invention
Management method also includes：
Stored from the default database, it is processed higher than predetermined threshold value with pending client's similarity
In client, the processed client of the second class is filtered out, turn-on time section corresponding to the processed client of the second class is defined as institute
The period is dialed in the secondary choosing suggestion for stating pending client, wherein, the processed client of the second class is when connecting with identical
Between section, and comprising processed customer quantity in the processed client be more than second a kind of client.
The third possible implementation based on first aspect present invention, it is described in the 4th kind of possible implementation
Management method also includes：
If the pending client dials access failure phone in the period in the suggestion, suggestion is selected to dial at described time
Period is handled the pending client.
The second aspect of the embodiment of the present invention provides a kind of managing device of bank note, including：
Acquiring unit, for obtaining the characteristic information of pending client, wherein, the pending client is to wait to call
Client；
Searching unit, for the characteristic information of the pending client obtained based on the acquiring unit, default
The processed client for being higher than predetermined threshold value with pending client's similarity is searched in database, wherein, the processed visitor
Family is the client for having been turned on phone, and the characteristic information of each processed client and each is stored in the default database
Turn-on time section corresponding to individual processed client, turn-on time section corresponding to each processed client according to it is described it is each
The turn-on time for having been turned on phone of processing client determines；
Determining unit, for what is stored in the default database searched based on the searching unit, treated with described
Client's similarity is handled higher than turn-on time section corresponding to the processed client of predetermined threshold value, determines building for the pending client
View dials the period.
In second aspect in the first possible implementation, the determining unit is specifically used for：
Stored from the default database, it is processed higher than predetermined threshold value with pending client's similarity
In client, the processed client of the first kind is filtered out, by turn-on time section corresponding to the processed client of the first kind, is defined as institute
The period is dialed in the suggestion for stating pending client, wherein, the processed client of the first kind be with identical turn-on time section,
And comprising processed customer quantity be most a kind of clients in the processed client.
With reference to second aspect of the present invention and second aspect the first possible implementation, second of possible realization side
In formula, the managing device also includes processing unit, and the processing unit is used for：
Detect whether the pending client is processed in the suggestion period.
If it is not processed that the pending client in the suggestion dials the period, the suggestion is dialed temporally adjacent
Next period the pending client is handled.
The third aspect of the embodiment of the present invention provides a kind of terminal device, including memory, processor and is stored in
In the memory and the computer program that can run on the processor, described in the computing device during computer program
Realize as described in any one the step of the management method of telephone call time.
The fourth aspect of the embodiment of the present invention provides a kind of computer-readable recording medium, the computer-readable storage
Media storage has computer program, and the telephone call time as described in any one is realized when the computer program is executed by processor
Management method the step of.
Existing beneficial effect is the embodiment of the present invention compared with prior art：The present invention is by obtaining pending client's
Characteristic information, and based on the characteristic information of the pending client, searched and the pending client in default database
Similarity is higher than the processed client of predetermined threshold value, is higher than default threshold based on the lookup and pending client's similarity
Turn-on time section corresponding to the processed client of value, determines that the period is dialed in the suggestion of the pending client, due to pending
Client has higher similarity with the processed client searched, it is thus possible to has similar time work and rest rule, then
In the turn-on time section of processed client, pending client has the larger possibility for putting through phone, so lookup is waited to locate
The suggestion that the turn-on time section of reason client is defined as the pending client dials the period and can improve percent of call completed, so as to
Improve the operating efficiency of telemarketing personnel.
Brief description of the drawings
Technical scheme in order to illustrate the embodiments of the present invention more clearly, below will be to embodiment or description of the prior art
In the required accompanying drawing used be briefly described, it should be apparent that, drawings in the following description be only the present invention some
Embodiment, for those of ordinary skill in the art, without having to pay creative labor, can also be according to these
Accompanying drawing obtains other accompanying drawings.
Fig. 1 is the flow chart of the management method of telephone call time provided in an embodiment of the present invention；
Fig. 2 is the structural representation of the managing device of telephone call time provided in an embodiment of the present invention；
Fig. 3 is the schematic diagram of terminal device provided in an embodiment of the present invention.
Embodiment
In describing below, in order to illustrate rather than in order to limit, it is proposed that such as tool of particular system structure, technology etc
Body details, thoroughly to understand the embodiment of the present invention.However, it will be clear to one skilled in the art that there is no these specific
The present invention can also be realized in the other embodiments of details.In other situations, omit to well-known system, device, electricity
Road and the detailed description of method, in case unnecessary details hinders description of the invention.
In order to illustrate technical solutions according to the invention, illustrated below by specific embodiment.
Fig. 1 shows the flow chart of the management method of telephone call time provided in an embodiment of the present invention, and details are as follows：
Step 10, the characteristic information for obtaining pending client.
In the present embodiment, the pending client is client to be called, and the characteristic information is true based on experience value
Fixed, the characteristic information is used to the pending client being divided into different classifications, and same category of client has similar
Time work and rest rule, therefore same category of client is higher in the possibility of connection of same period phone.
Specifically, obtain the characteristic information of client to be called, the characteristic information can include sex, the age,
One or more in the characteristic informations such as educational background, marriage situation, income situation, affiliated industry and position.
It is pointed out that features described above information can determine based on experience value, the closing of the circuit based on processed client
Period, determined by the characteristic information data of a large amount of processed client of analyzing and training.
In the present embodiment, by carrying out analysis classification to the processed client of certain amount level (such as more than 10,000,000),
Influence to be ignored caused by the special circumstances of indivedual processed clients, therefore, resulting division client's generic
Characteristic information has certain generality and accuracy.Further, by the processed client's to the certain amount level
Characteristic information carries out comprehensive analysis, can also determine weights influence of each characteristic information to client's generic.It is same category of
Client has higher similarity, can be from default data based on the characteristic information, and the weight of each characteristic information
(being intended to same category of client) processed client that there is certain similarity with pending client is found out in storehouse.
Step 11, the characteristic information based on the pending client, in default database search with it is described pending
Client's similarity is higher than the processed client of predetermined threshold value.
In the present embodiment, the processed client is the client for having been turned on phone, is stored in the default database
Turn-on time section corresponding to the characteristic information of each processed client and each processed client, each processed visitor
Turn-on time section corresponding to family determines according to the turn-on time for having been turned on phone of each processed client.
Specifically, searched based on K- nearest neighbor algorithms in default database with pending client's similarity higher than pre-
If the processed client of threshold value.Wherein, using the processed client in the pending client and the default database as n
Multiple points of dimension space, using the characteristic information of client as the n of the pending client and the processed client tie up to
Amount, the phase of the processed client and the pending client are characterized by the distance of processed client to the pending client
Like degree, described apart from smaller, the similarity of the processed client and the pending client are higher.
The predetermined threshold value can be adjusted flexibly according to the actual requirements, for example, can adjust predetermined threshold value obtains phase
Like 1000 processed clients before degree highest.
Step 12, based on what is stored in the default database, be higher than default threshold with pending client's similarity
Turn-on time section corresponding to the processed client of value, determines that the period is dialed in the suggestion of the pending client.
In the present embodiment, due to pending client have with the processed client searched from the default database compared with
High similarity, that is, exist in the processed client searched with the pending customer ownership in same possible crowd
Client set is handled, therefore, can be higher than what is stored in the default database with pending client's similarity pre-
If turn-on time section corresponding to the processed client of threshold value, the period is dialed in the suggestion for being defined as the pending client, in institute
The phone that suggestion dials the period and dials corresponding pending client is stated, by with higher percent of call completed.
It should be noted that the period can be configured according to being actually needed, it is not especially limited, such as with every
Individual hour as a period, or using every 40 minutes as one period.
Optionally, step 12 can be：Stored from the default database, with pending client's similarity
Higher than in the processed client of predetermined threshold value, the processed client of the first kind is filtered out, the processed client of the first kind is corresponding
Turn-on time section, the suggestion for being defined as the pending client dials the period, wherein, the processed client of the first kind is
With identical turn-on time section, and comprising processed customer quantity be most one kind visitor in the processed client
Family.
In actual applications, the characteristic information based on the pending client, in default database search with it is described
Pending client's similarity is higher than the processed client of predetermined threshold value, and what is found is higher than with pending client's similarity
The processed client of predetermined threshold value, there may be multiple turn-on time sections, each period corresponds to the processed visitor of varying number
Family.So, wherein with identical turn-on time section, and comprising processed customer quantity in the processed client for most
More a kind of clients and the maximum probability that the pending customer ownership is same crowd, therefore, in the present embodiment, by described in
What the turn-on time section of the processed client of the first kind was defined as the pending client dials the period.
Optionally, step 12 can also include：Stored from the default database, with pending client's phase
Like degree higher than in the processed client of predetermined threshold value, the processed client of the second class is filtered out, by the processed client of the second class
The period is dialed in the secondary choosing suggestion that corresponding turn-on time section is defined as the pending client, wherein, second class has been located
Manage client be with identical turn-on time section, and comprising processed customer quantity in the processed client be more than second
A kind of client.
Accordingly, the characteristic information based on the pending client, in default database search with it is described pending
Client's similarity is higher than the processed client of predetermined threshold value, and what is found is higher than default threshold with pending client's similarity
The processed client of value, may have multiple turn-on time sections, each period corresponds to the processed client of varying number.That
, wherein with identical turn-on time section, and comprising processed customer quantity be more than second in the processed client
A kind of client and the pending customer ownership take second place for the probability of same crowd.Therefore, can connecing the second class client
The logical period dials the period as secondary choosing suggestion of the pending client, is dialed when in the suggestion described in the period dials
During the phone access failure of pending client, select suggestion to dial the period to handle the pending client secondary.
Optionally, if the pending client dials access failure phone in the period in the suggestion, in described choosing
The pending client is handled it is recommended that dialing the period.
Exemplary, according to the characteristic information of the pending client, searched in default database and wait to locate with described
The processed client that client's similarity is higher than predetermined threshold value is managed, obtains 1000 with pending client's similarity higher than default
The processed client of threshold value, wherein, the turn-on time section of 600 pending clients is 12：00 to 13：Described in 00,300
The turn-on time section of pending client is 13：00 to 14：The turn-on time section of 00,100 pending client is 9：00-
10：00.It is possible to determine that the suggestion of the pending client dials the period as 12：00 to 13：00, it may be determined that described
The suggestion of pending client dials the period as 13：00 to 14：00, if the pending client is 12：00 to 13：00 access failure
Phone, then 13：00 to 14：00 couple of pending client is handled.
Optionally, if in the suggestion to dial the period not processed by the pending client, dialed in the suggestion
Temporally adjacent next period is handled the pending client.
In actual applications, due to a considerable amount of pending clients, and the marketing personnel called attend a banquet
Quantity is limited, it is thus possible to appears in a certain suggestion and dials the period in the presence of excessive pending client, and in the suggestion
The processing of all corresponding pending clients can not be completed by dialing the period, then, it is adjacent that the period can be dialed in the suggestion
Next period the unfinished pending client is handled.
As a preferred embodiment, using based on SVMs (Support Vector Machine, SVM) algorithm or people
Artificial neural networks algorithm, the processed client added with label is classified, obtain multiple client's classifications, and established respectively every
Individual customer class another characteristic model.Meanwhile count in each client's classification, the distribution situation of turn-on time section, such as according to not
Connection quantity with the period is ranked up., will based on the characteristic model after the characteristic information of pending client is obtained
The pending client is quickly sorted out.Using turn-on time section corresponding to the client's classification being included into as the pending visitor
The period is dialed in the suggestion at family, can further improve and determine that the efficiency of period is dialed in the suggestion of pending client.
It is pointed out that in a period of time, priority treatment is that suggestion dials the period and is equal to the period
Pending client, after processing is completed to suggest dialing pending client of the period equal to the period, other can be handled and treated
Client is handled, to avoid attending a banquet for telemarketing personnel vacant, reduces operating efficiency.
It is pointed out that under a kind of application scenarios, the management method of telephone call time disclosed in this invention can
Applied to suggesting dialing the period pending client being distributed into corresponding telemarketing personnel, to make corresponding phone
Marketing personnel dial the period in the suggestion and handle pending client, with improve connection that telemarketing personnel call into
Power.
Under another application scenarios, the management method of telephone call time disclosed in this invention can also be applied to lead to
Cross telecommunication platform suggesting dialing the phone that the period dials the pending client, be given to corresponding electricity again after closing of the circuit
Talk about marketing personnel, it is possible to increase the connection success rate that telecommunication platform is called, save the system resource of telecommunication platform.
Existing beneficial effect is the embodiment of the present invention compared with prior art：The present invention is by obtaining pending client's
Characteristic information, and based on the characteristic information of the pending client, searched and the pending client in default database
Similarity is higher than the processed client of predetermined threshold value, is higher than default threshold based on the lookup and pending client's similarity
Turn-on time section corresponding to the processed client of value, determines that the period is dialed in the suggestion of the pending client, due to pending
Client has higher similarity with the processed client searched, it is thus possible to has similar time work and rest rule, then
In the turn-on time section of processed client, pending client has the larger possibility for putting through phone, so lookup is waited to locate
The suggestion that the turn-on time section of reason client is defined as the pending client dials the period and can improve percent of call completed, so as to
Improve the operating efficiency of telemarketing personnel.
It should be understood that the size of the sequence number of each step is not meant to the priority of execution sequence, each process in above-described embodiment
Execution sequence should determine that the implementation process without tackling the embodiment of the present invention forms any limit with its function and internal logic
It is fixed.
Fig. 2 shows the structural representation of the managing device of telephone call time provided in an embodiment of the present invention, in order to just
In explanation, the part related to the embodiment of the present invention is illustrate only, details are as follows：
A kind of managing device of telephone call time, the managing device 2 include：Acquiring unit 21, the and of searching unit 22
Determining unit 23.Wherein：
Acquiring unit 21, for obtaining the characteristic information of pending client, wherein, the pending client is electricity to be dialed
The client of words；
Searching unit 22, for the characteristic information of the pending client obtained based on the acquiring unit 21, pre-
If database in search with pending client's similarity be higher than predetermined threshold value processed client, wherein, it is described to have located
Manage client be the client for having been turned on phone, stored in the default database each processed client characteristic information, with
And turn-on time section corresponding to each processed client, turn-on time section corresponding to each processed client is according to described each
The turn-on time for having been turned on phone of individual processed client determines；
Determining unit 23, for what is stored in the default database searched based on the searching unit 22, with institute
Pending client's similarity is stated higher than turn-on time section corresponding to the processed client of predetermined threshold value, determines the pending client
Suggestion dial the period.
Optionally, the determining unit is specifically used for：Stored from the default database, with the pending visitor
Family similarity filters out the processed client of the first kind higher than in the processed client of predetermined threshold value, and the first kind is processed
The period is dialed in turn-on time section corresponding to client, the suggestion for being defined as the pending client, wherein, the first kind has been located
Manage client be with identical turn-on time section, and comprising processed customer quantity be most in the processed client
A kind of client.
Optionally, the managing device also includes processing unit, and the processing unit is used for：Detect the pending client
Whether it is processed in the suggestion period；If it is not processed that the pending client in the suggestion dials the period, will
It is described to suggest that dialing temporally adjacent next period is handled the pending client.
Optionally, affiliated managing device, can also use based on SVMs (Support Vector Machine,
SVM) algorithm or artificial neural network algorithm, the processed client added with label is classified, obtains multiple client's classifications,
And each customer class another characteristic model is established respectively.Meanwhile count in each client's classification, the distribution feelings of turn-on time section
Condition, for example be ranked up according to the connection quantity of different time sections.After the characteristic information of pending client is obtained, based on institute
Characteristic model is stated, the pending client is quickly sorted out.Turn-on time section corresponding to the client's classification being included into is made
The period is dialed in suggestion for the pending client, can further improve and determine that the period is dialed in the suggestion of pending client
Efficiency.
Existing beneficial effect is the embodiment of the present invention compared with prior art：The present invention is by obtaining pending client's
Characteristic information, and based on the characteristic information of the pending client, searched and the pending client in default database
Similarity is higher than the processed client of predetermined threshold value, is higher than default threshold based on the lookup and pending client's similarity
Turn-on time section corresponding to the processed client of value, determines that the period is dialed in the suggestion of the pending client, due to pending
Client has higher similarity with the processed client searched, it is thus possible to has similar time work and rest rule, then
In the turn-on time section of processed client, pending client has the larger possibility for putting through phone, so lookup is waited to locate
The suggestion that the turn-on time section of reason client is defined as the pending client dials the period and can improve percent of call completed, so as to
Improve the operating efficiency of telemarketing personnel.
Fig. 3 is the schematic diagram for the terminal device that one embodiment of the invention provides.As shown in figure 3, the terminal of the embodiment is set
Standby 3 include：Processor 30, memory 31 and it is stored in the meter that can be run in the memory 31 and on the processor 30
Calculation machine program 32.The processor 30 realizes the manager of above-mentioned each telephone call time when performing the computer program 32
Step in method embodiment, such as step 11 shown in Fig. 1 is to step 13.Or the processor 30 performs the computer
The function of each module/unit in above-mentioned each device embodiment, such as the function of module 21 to 23 shown in Fig. 2 are realized during program 32.
Exemplary, the computer program 32 can be divided into one or more module/units, it is one or
Multiple module/units are stored in the memory 31, and are performed by the processor 30, to complete the present invention.Described one
Individual or multiple module/units can be the series of computation machine programmed instruction section that can complete specific function, and the instruction segment is used for
Implementation procedure of the computer program 32 in the terminal device 3 is described.For example, the computer program 32 can be divided
Acquiring unit, searching unit and determining unit are cut into, each unit concrete function is as follows：
Acquiring unit, for obtaining the characteristic information of pending client, wherein, the pending client is to wait to call
Client.
Searching unit, for the characteristic information of the pending client obtained based on the acquiring unit, default
The processed client for being higher than predetermined threshold value with pending client's similarity is searched in database, wherein, the processed visitor
Family is the client for having been turned on phone, and the characteristic information of each processed client and each is stored in the default database
Turn-on time section corresponding to individual processed client, turn-on time section corresponding to each processed client according to it is described it is each
The turn-on time for having been turned on phone of processing client determines.
Determining unit, for what is stored in the default database searched based on the searching unit, treated with described
Client's similarity is handled higher than turn-on time section corresponding to the processed client of predetermined threshold value, determines building for the pending client
View dials the period.
The terminal device 3 can be that the calculating such as desktop PC, notebook, palm PC and cloud server are set
It is standby.The terminal device may include, but be not limited only to, processor 30, memory 31.It will be understood by those skilled in the art that Fig. 3
The only example of terminal device 3, the restriction to terminal device 3 is not formed, can included than illustrating more or less portions
Part, some parts or different parts are either combined, such as the terminal device can also include input-output equipment, net
Network access device, bus etc..
Alleged processor 30 can be CPU (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), application specific integrated circuit
(Application Specific Integrated Circuit, ASIC), field programmable gate array (Field-
Programmable Gate Array, FPGA) either other PLDs, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor can also be any conventional processor
Deng.
The memory 31 can be the internal storage unit of the terminal device 3, such as the hard disk of terminal device 3 or interior
Deposit.The memory 31 can also be the External memory equipment of the terminal device 3, such as be equipped with the terminal device 3
Plug-in type hard disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card, dodge
Deposit card (Flash Card) etc..Further, the memory 31 can also both include the storage inside list of the terminal device 3
Member also includes External memory equipment.The memory 31 is used to store needed for the computer program and the terminal device
Other programs and data.The memory 31 can be also used for temporarily storing the data that has exported or will export.
It is apparent to those skilled in the art that for convenience of description and succinctly, only with above-mentioned each work(
Can unit, module division progress for example, in practical application, can be as needed and by above-mentioned function distribution by different
Functional unit, module are completed, i.e., the internal structure of described device are divided into different functional units or module, more than completion
The all or part of function of description.Each functional unit, module in embodiment can be integrated in a processing unit, also may be used
To be that unit is individually physically present, can also two or more units it is integrated in a unit, it is above-mentioned integrated
Unit can both be realized in the form of hardware, can also be realized in the form of SFU software functional unit.In addition, each function list
Member, the specific name of module are not limited to the protection domain of the application also only to facilitate mutually distinguish.Said system
The specific work process of middle unit, module, the corresponding process in preceding method embodiment is may be referred to, will not be repeated here.
In the above-described embodiments, the description to each embodiment all emphasizes particularly on different fields, and is not described in detail or remembers in some embodiment
The part of load, it may refer to the associated description of other embodiments.
Those of ordinary skill in the art are it is to be appreciated that the list of each example described with reference to the embodiments described herein
Member and algorithm steps, it can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are actually
Performed with hardware or software mode, application-specific and design constraint depending on technical scheme.Professional and technical personnel
Described function can be realized using distinct methods to each specific application, but this realization is it is not considered that exceed
The scope of the present invention.
In embodiment provided by the present invention, it should be understood that disclosed device/terminal device and method, can be with
Realize by another way.For example, device described above/terminal device embodiment is only schematical, for example, institute
The division of module or unit is stated, only a kind of division of logic function, there can be other dividing mode when actually realizing, such as
Multiple units or component can combine or be desirably integrated into another system, or some features can be ignored, or not perform.Separately
A bit, shown or discussed mutual coupling or direct-coupling or communication connection can be by some interfaces, device
Or INDIRECT COUPLING or the communication connection of unit, can be electrical, mechanical or other forms.
The unit illustrated as separating component can be or may not be physically separate, show as unit
The part shown can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple
On NE.Some or all of unit therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, can also
That unit is individually physically present, can also two or more units it is integrated in a unit.Above-mentioned integrated list
Member can both be realized in the form of hardware, can also be realized in the form of SFU software functional unit.
If the integrated module/unit realized in the form of SFU software functional unit and as independent production marketing or
In use, it can be stored in a computer read/write memory medium.Based on such understanding, the present invention realizes above-mentioned implementation
All or part of flow in example method, by computer program the hardware of correlation can also be instructed to complete, described meter
Calculation machine program can be stored in a computer-readable recording medium, and the computer program can be achieved when being executed by processor
The step of stating each embodiment of the method.Wherein, the computer program includes computer program code, the computer program generation
Code can be source code form, object identification code form, executable file or some intermediate forms etc..The computer-readable medium
It can include：Any entity or device, recording medium, USB flash disk, mobile hard disk, the magnetic of the computer program code can be carried
Dish, CD, computer storage, read-only storage (ROM, Read-Only Memory), random access memory (RAM,
Random Access Memory), electric carrier signal, telecommunication signal and software distribution medium etc..It is it should be noted that described
The content that computer-readable medium includes can carry out appropriate increasing according to legislation in jurisdiction and the requirement of patent practice
Subtract, such as in some jurisdictions, according to legislation and patent practice, computer-readable medium do not include be electric carrier signal and
Telecommunication signal.
Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations；Although with reference to foregoing reality
Example is applied the present invention is described in detail, it will be understood by those within the art that：It still can be to foregoing each
Technical scheme described in embodiment is modified, or carries out equivalent substitution to which part technical characteristic；And these are changed
Or replace, the essence of appropriate technical solution is departed from the spirit and scope of various embodiments of the present invention technical scheme, all should
Within protection scope of the present invention.
Claims (10)
1. a kind of management method of telephone call time, it is characterised in that the management method includes：
The characteristic information of pending client is obtained, wherein, the pending client is client to be called；
Based on the characteristic information of the pending client, searched in default database high with pending client's similarity
In the processed client of predetermined threshold value, wherein, the processed client is the client for having been turned on phone, the default data
Stored in storehouse each processed client characteristic information and each processed client corresponding to turn-on time section, it is described each
Turn-on time section corresponding to processed client determines according to the turn-on time for having been turned on phone of each processed client；
Based on what is stored in the default database, the processed visitor of predetermined threshold value is higher than with pending client's similarity
Turn-on time section corresponding to family, determine that the period is dialed in the suggestion of the pending client.
2. management method as claimed in claim 1, it is characterised in that it is described based on storing in the default database,
Turn-on time section corresponding higher than the processed client of predetermined threshold value with pending client's similarity, is determined described pending
The period is dialed in the suggestion of client, is specially：
Stored from the default database, the processed client of predetermined threshold value is higher than with pending client's similarity
In, the processed client of the first kind is filtered out, by turn-on time section corresponding to the processed client of the first kind, is defined as described treat
The period is dialed in the suggestion of processing client, wherein, the processed client of the first kind is with identical turn-on time section, and bag
The processed customer quantity contained is most a kind of clients in the processed client.
3. management method as claimed in claim 1 or 2, it is characterised in that the management method also includes：
If it is not processed that the pending client in the suggestion dials the period, the suggestion dial it is temporally adjacent under
One period is handled the pending client.
4. management method as claimed in claim 2, it is characterised in that the management method also includes：
Stored from the default database, the processed client of predetermined threshold value is higher than with pending client's similarity
In, the processed client of the second class is filtered out, turn-on time section corresponding to the processed client of the second class is defined as described treat
The period is dialed in secondary choosing suggestion of processing client, wherein, the processed client of the second class for identical turn-on time section,
And comprising processed customer quantity in the processed client be more than second a kind of client.
5. management method as claimed in claim 4, it is characterised in that the management method also includes：
If the pending client dials access failure phone in the period in the suggestion, suggestion is selected to dial the time at described time
Section is handled the pending client.
6. a kind of managing device of telephone call time, it is characterised in that the managing device includes：
Acquiring unit, for obtaining the characteristic information of pending client, wherein, the pending client is visitor to be called
Family；
Searching unit, for the characteristic information of the pending client obtained based on the acquiring unit, in default data
The processed client for being higher than predetermined threshold value with pending client's similarity is searched in storehouse, wherein, the processed client is
Had been turned on the client of phone, stored in the default database each processed client characteristic information and it is each
Turn-on time section corresponding to client is handled, turn-on time section is according to described each processed corresponding to each processed client
The turn-on time for having been turned on phone of client determines；
Determining unit, it is and described pending for what is stored in the default database searched based on the searching unit
Client's similarity determines that the suggestion of the pending client is dialled higher than turn-on time section corresponding to the processed client of predetermined threshold value
Beat the period.
7. managing device as claimed in claim 6, it is characterised in that the determining unit is specifically used for：
Stored from the default database, the processed client of predetermined threshold value is higher than with pending client's similarity
In, the processed client of the first kind is filtered out, by turn-on time section corresponding to the processed client of the first kind, is defined as described treat
The period is dialed in the suggestion of processing client, wherein, the processed client of the first kind is with identical turn-on time section, and bag
The processed customer quantity contained is most a kind of clients in the processed client.
8. managing device as claimed in claims 6 or 7, it is characterised in that the managing device also includes processing unit, described
Processing unit is used for：
Detect whether the pending client is processed in the suggestion period；
If it is not processed that the pending client in the suggestion dials the period, by the suggestion dial it is temporally adjacent under
One period is handled the pending client.
9. a kind of terminal device, including memory, processor and it is stored in the memory and can be on the processor
The computer program of operation, it is characterised in that realize such as claim 1 to 5 described in the computing device during computer program
The step of any one methods described.
10. a kind of computer-readable recording medium, the computer-readable recording medium storage has computer program, and its feature exists
In when the computer program is executed by processor the step of realization such as any one of claim 1 to 5 methods described.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710622835.4A CN107528969A (en) | 2017-07-27 | 2017-07-27 | Management method, managing device and the terminal device of telephone call time |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710622835.4A CN107528969A (en) | 2017-07-27 | 2017-07-27 | Management method, managing device and the terminal device of telephone call time |
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| CN201710622835.4A Pending CN107528969A (en) | 2017-07-27 | 2017-07-27 | Management method, managing device and the terminal device of telephone call time |
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Application publication date: 20171229 |