CN107437133A - A kind of property centralized management platform - Google Patents
A kind of property centralized management platform Download PDFInfo
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- CN107437133A CN107437133A CN201610362371.3A CN201610362371A CN107437133A CN 107437133 A CN107437133 A CN 107437133A CN 201610362371 A CN201610362371 A CN 201610362371A CN 107437133 A CN107437133 A CN 107437133A
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- management system
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/16—Real estate
- G06Q50/163—Property management
Abstract
The invention discloses a kind of property centralized management platform to include：Property basic management system, integrated service management system, financial processing system, operation management system, leader query and DSS and platform management system；Using " business-driven process pilot " Model Design, the management platform of the integrated distribution formula of a variety of property types and different geographical real-estate management is supported, forms a general headquarters to be the combination for being Business Management Platform at business supervision supervision and administration platform/project.
Description
Technical field
The present invention relates to estate management technical field, more particularly to a kind of property centralized management to put down
Platform.
Background technology
The present situation of property management fields is as follows at present：
1st, the outstanding problem showed in terms of financial process
1) Back ground Information is more, and data are not homologous, searches tired, collect statistics hardly possible by hand
Various information are (such as in estate management：House property data, owner's data, resident family's data, text
Part archives, and customer service business record) data volume is very huge, and under manual management
Data are not homologous to count that multi-door, collection is difficult, accuracy rate is low, poor reliability, so as to cause to search
Trouble, collect statistics, data processing and analysis difficulty are very big, often there is a large amount of repeated labors,
It is difficult to provide correct, comprehensive and reliable information, business administration overall picture is smudgy.Plus perhaps
Multi-service processing and operational sequence is numerous and diverse itself causes data very chaotic again, and data resource pipe
Reason can not be gone to encode and classified with the method for science, and service log (such as move back, adjust, changing) can
It is poor by degree, more increase management difficulty.
2) charging item is miscellaneous, by hand to miscalculate more, takes over that difficulty is big, and financial process is difficult
Taking over for administration fee is guarantee that normal operation is capable of in management company, general expenses calculates,
Count and collect, because client is numerous, situation is different, computational methods are cumbersome, manual management
Error rate is very high, and charging and charge are unable to visual supervisory control and called, while by client certainly
Feel is paid dues and artificial collection, and duty cycle is long, burdensome, verify it is difficult, often efficiency compared with
Low, labour is but difficult to handle a situation with ease during labor, and Finance Department is regular to enter an item of expenditure in the accounts and check out on time.
How easily to manage, monitoring client pays dues and arrearage situation at any time, automatic printing premium notice
Single and each year, month, day, section form, charge efficiency is improved, fee collection is handled a situation with ease,
The recovery speed of raising fund, just into an important and insoluble thing.
2nd, the outstanding problem in terms of customer service
Customer Service Center is into complaints department, gas outlet.The normal word of contact staff is " not know
Road, I asks to you ", " you call back ", " wait so-and-so to return, he is not at me
Also have no idea ", customer service or the place of reporting for repairment can not understand client in time to be solved the processing of problem
Present situation, it can only passively wait, be urged by phone, the mode processing business of men-to-men defense；Once occur
Personnel ask for leave or change of personnel, will result in service hysteresis, cause unnecessary complaint, objective
On cause owner and refuse to pay the expense of second item service because the service of first item is inconsiderate.
3rd, the outstanding problem of engineering management
" job makes a good job of several times ", " a work quite a few people " are that infrastructure management company commonly uses
Thing.Engineering management budget difficulty is a hard nut to crack, and the service level of engineer is unstable
Surely the problem of and one is had a headache very much.A kind of Engineering Service actually should how suitable, can not
Quantification treatment is carried out, let alone it is how cost-effective, improve service quality.
Often there is phenomenon of disputing over trifles in engineering department and Customer Service Center, and also result in the discontented of client
Meaning.When especially pining down cost issues, customer service, engineering department, Finance Department three are frequent
There is the situation of " be unable to explain clearly, manage also disorderly ", delay the Best Times of service, not only easily
The contradiction between department is caused, and causes cost increase, it is difficult to effectively control.
4th, the outstanding problem of property general headquarters management aspect
The management of property general headquarters is difficult, dead once managing, and is dissipated once putting.The difficult analysis of historical data, in advance
Empty talk is processed into, experience and intuition are leaned in administrative decision.A large amount of extremely valuable historical datas are (such as
Maintenance expense records) go out active, lack and repeat, or even contradiction, line number can not be entered
According to excavation and data analysis, it is difficult to it is horizontal scientifically to improve service management.Also can not just enter in advance
Row processing business, so as to reduce operation maintenance cost, cause massive losses to long-run development.
In summary, customer service, financial process, engineering management are three high pointes of estate management
Key business, basic management are to perform the foundation stone of three big key businesses.And " run property well, make in order
It is exactly between customer service and finance, customer service and engineering, engineering and finance where the key of service "
Data are unified, and business relations are smooth, and all departments carry out processing business according to the only one fact,
There is provided comprehensively as owner using the behavior of the uniformity of a highly reliable degree and handling process
Service.
The content of the invention
In view of the above-mentioned deficiency that presently, there are, the present invention provides a kind of property centralized management platform,
The estate management of centralization can be realized.
To reach above-mentioned purpose, embodiments of the invention adopt the following technical scheme that：
A kind of property centralized management platform, the property centralized management platform include：Property
Basic management system, integrated service management system, financial processing system, operation management system,
Leader query and DSS and platform management system.
According to one aspect of the present invention, the property basic management system includes：Property overview
Module, housing property management module, resident family's management module, facilities management module and friendship building statistical module.
According to one aspect of the present invention, the integrated service management system includes：Customer service
Management module, Engineering Service management module, security services management module, parking stall management module and
Management of leasing module.
According to one aspect of the present invention, the financial processing system includes：Basis instrument module,
Energy meter reading maintenance module, maintenance and service charge module, property account due management module,
Property payment management module, the paid money management module of property, property underpayment management module and property
Charge statistical module.
According to one aspect of the present invention, the operation management system includes：Inventory management module,
Personnel management module, salary management module and document management module.
According to one aspect of the present invention, the leader query includes with DSS：Visitor
Family opinion list module, room state enquiry module, room lease enquiry module, report for repairment and look into
Ask statistical module, paid money enquiry module, arrearage enquiry module and self-definition design module.
According to one aspect of the present invention, the platform management system includes：Systematic parameter module,
Early warning setup module, user management module, change crypto module, priority assignation module, form
Design module, data backup module and official document release module.
The advantages of present invention is implemented：The present invention uses " business-driven process pilot " Model Design,
The unified management of the integrated distribution formula of a variety of property types and different geographical real-estate management is supported to put down
Platform, formed a general headquarters be business supervision supervision and administration platform/project at be Business Management Platform
Combination.
1) management and control of the group financial to projects portion charge situation can be not only carried out, and
The safety and stability of system can be realized.Without the insecurity destruction by network.
2) uniqueness of data is (such as：The Back ground Information data of the owner of each cell, once establish
Improve and be stored in server end, other departments and each operating personnel can not just change from client
Any basic data, unless system manager has this authority).
3) synchronism of data service is realized.
4) management of procedure, the customer service for realizing each project management department, engineering, security personnel, guarantor are concentrated
Clean, occupancy rate, Che Guan, stock can carry out comprehensive management and monitoring.And each item
Mesh can also run this system and carry out respective management control.Not only it is easy to be managed collectively but also is easy to point
Portion manages.
5) the prompting management of early warning, when each website of finance opens system, the system meeting
Automatically scanning database, constantly eject reminder dialog frame.To client's fee payable for being administered
It is total to collect, defaulting subscriber, the expense owed.
Brief description of the drawings
Technical scheme in order to illustrate the embodiments of the present invention more clearly, below will be to embodiment
In the required accompanying drawing used be briefly described, it should be apparent that, drawings in the following description
Only some embodiments of the present invention, for those of ordinary skill in the art, do not paying
On the premise of going out creative work, other accompanying drawings can also be obtained according to these accompanying drawings.
Fig. 1 is a kind of structural representation of property centralized management platform of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, to the technical side in the embodiment of the present invention
Case is clearly and completely described, it is clear that described embodiment is only the present invention one
Divide embodiment, rather than whole embodiments.It is general based on the embodiment in the present invention, this area
The every other embodiment that logical technical staff is obtained under the premise of creative work is not made,
Belong to the scope of protection of the invention.
As shown in figure 1, a kind of property centralized management platform, the property centralized management is put down
Platform includes：Property basic management system 1, integrated service management system 2, financial processing system 3,
Operation management system 4, leader query and DSS 5 and platform management system 6.
Wherein, the property basic management system includes：Property profiling module, housing property management mould
Block, resident family's management module, facilities management module and friendship building statistical module.The property overview mould
The function of block includes：Project information, picture and text introduction, Program Summary；The housing property management module
Function includes building information management, the generation of building unit, unit data management, unit data certainly
By inquiring about；Resident family's management module function includes：Hand over building management, resident family's family information, industry
Main file case, tenant's archives, resident family's transition are managed, freely inquired about；The facilities management module work(
It can include：Facility registration, scrap management, freely inquire about；The friendship building statistical module function bag
Include：Hand over building statistics, pattern analysis (temporally, by building, by room, straddle over year).
The integrated service management system includes：Customer service management module, Engineering Service management
Module, security services management module, parking stall management module and management of leasing module.The client
Service management module function include client's complaint management, report for repairment pay a return visit management, customer complaint management,
Dun management, client's opinions and suggestions, freely inquire about；The Engineering Service management module work(
Can including client report for repairment processing, management of equipment maintenance, ornament management, engineering drawing management,
Freely inquire about；The security services management module function includes guarding management, management of keeping a public place clean, disappeared
Anti- management, freely inquire about；The parking stall management functions of modules includes parking stall classification, parking stall is registered,
Parking stall distribution, parking stall nullify, (vehicle information management), freely inquire about；The management of leasing
Functions of modules includes prospective tenant's information, contract management, room lease inquiry.
The financial processing system includes：Basis instrument module, energy meter reading maintenance module,
Maintenance and service charge module, property account due management module, property payment management module, thing
The paid money management module of industry, property underpayment management module and thing industry statistical module.The base
Plinth setup module function includes charging item definition, charge template definition, maintenance and service item
Definition；The energy meter reading maintenance module function includes data list, data maintenance, data
Import, freely inquire about；The maintenance includes Bill Management, charge with service charge functions of modules
Management, document printing, document are freely inquired about；The property account due management module function includes
Mass production operation, customer list, the project that should pay the fees, project information, printing premium notice list,
The list of printing account due, freely inquire about；The property payment management module function includes payment and managed
Reason, customer list, payment project, project information, printing payment list list, freely inquire about；
The paid money management module function of property include charge slip list, payment project, project information,
Freely inquire about；The property underpayment management functions of modules include arrearage customer list, arrearage project,
Project information, freely inquire about；The thing industry statistical module function include property payment situation,
Pattern analysis (temporally, by building, by room, straddle over year).
The operation management system includes：Inventory management module, personnel management module, wage pipe
Manage module and document management module.The inventory management module function includes store management handbook,
Material is registered, and stock material inquiry, material warehouse entry, material is received；The personnel management module
Function includes occurrences in human life running handbook, Department formation, and post is set, staff's benefits；The wage
Management module function includes wages item setup, wages granting；The document management module function
Including document management.
The leader query includes with DSS：Client's opinion list module, room
State-query module, room lease enquiry module, report query statistic module, the inquiry of paid money for repairment
Module, arrearage enquiry module and self-definition design module.Client's opinion list module work(
The list of client's opinion, printing can be included, freely inquired about；The room state enquiry module function
Including export, freely inquire about (by each attribute in room)；Enquiry module work(is leased in the room
Export can be included, freely inquired about (by the various key elements of contract)；It is described to report query statistic module for repairment
Function includes repairing information, statistical information, freely inquired about (by each attribute in room)；It is described
(temporally, project, odd numbers etc. are each including exporting, freely inquiring about for paid money enquiry module function
Attribute)；The arrearage enquiry module function includes export, freely inquires about (temporally, item
Each attribute such as mesh, odd numbers)；The self-definition design functions of modules includes supporting each administrative office
Self-defined report.
The platform management system includes：Systematic parameter module, early warning setup module, Yong Huguan
Manage module, change crypto module, priority assignation module, Report Form Design module, data backup mould
Block and official document release module.The systematic parameter functions of modules include the various attribute records of company,
Parameter setting；The early warning setup module function includes arrearage warning reminding, reports warning reminding for repairment；
The user management module function includes newly-built, modification, deletion etc.；The change crypto module
Function includes original code, new password, confirms password；The priority assignation functions of modules includes using
Family list, priority assignation；The Report Form Design functions of modules includes refreshing, designed；The number
Include selecting type data backup according to backup module function；The official document release module function includes public affairs
Information intercourse platform inside department.
In actual applications, the platform use B/S system model, be coupled INTERNET,
Unified man-machine interface and shared central database, by establishing different spatial informations, realize
Different property types, polytopic a variety of property types, support different administrative offices according to not jljl
Different management mode and the charge method independent works of industry type, the information of each administrative office can more than
General headquarters' aggregation process is passed, forms an integrated distribution formula management platform.Property enterprise can believe
Its management means, specification and adjustment operation flow are effectively improved on the basis of breath shared resources,
The reliability and operating efficiency of each functional department's business processing are improved, and and then to all kinds of management numbers
According to system finishing and analysis is carried out, aid decision foundation is provided for leadership, realizes ERM
Unified collocation, it could be established oneself in an unassailable position in the market competition of fierceness.
1) multiple cell, more property types, the centralized management platform of multizone distribution are supported.This is
System is supported to be distributed in different geographical to a variety of property types such as multiple cells or office building, apartment
Centralized management, strengthen group management.
2) " business-driven, process pilot " is a big feature of the system.With obvious and specification
Business operation flow, the module of difference in functionality is by we according to the process conformity of business-driven
One process pilot figure, user need to can only carry out many according to the schematic operation of navigation picture
Management, it is easy to operate simple for basic unit, easily learn well and understand, facilitate left-hand seat.
3) Unified coding rule and data source, business information shared resources, integration basis is established
Management platform.
4) financial centralized management platform is the pilot and foundation stone of property centralized management platform.Pass through wealth
Business centralized management platform, group can carry out automatic to the various income situations of disparity items management
General expenses is calculated, flexible, accurate meter/charge, improves financial transaction efficiency, there is provided Quan Fang
The many condition quick stereo inquiry of position, powerful business statistics analytical statement provide scientific management
Supported with aid decision.
The advantages of present invention is implemented：
The present invention uses " business-driven process pilot " Model Design, supports a variety of property types
With the management platform of the integrated distribution formula of different geographical real-estate management, forming a general headquarters is
It is the combination of Business Management Platform at business supervision supervision and administration platform/project.
1) management and control of the group financial to projects portion charge situation can be not only carried out, and
The safety and stability of system can be realized.Without the insecurity destruction by network.
2) uniqueness of data is (such as：The Back ground Information data of the owner of each cell, once establish
Improve and be stored in server end, other departments and each operating personnel can not just change from client
Any basic data, unless system manager has this authority).
3) synchronism of data service is realized.
4) management of procedure, the customer service for realizing each project management department, engineering, security personnel, guarantor are concentrated
Clean, occupancy rate, Che Guan, stock can carry out comprehensive management and monitoring.And each item
Mesh can also run this system and carry out respective management control.Not only it is easy to be managed collectively but also is easy to point
Portion manages.
5) the prompting management of early warning, when each website of finance opens system, the system meeting
Automatically scanning database, constantly eject reminder dialog frame.To client's fee payable for being administered
It is total to collect, defaulting subscriber, the expense owed.
The foregoing is only a specific embodiment of the invention, but protection scope of the present invention is simultaneously
This is not limited to, any those skilled in the art is in technology model disclosed by the invention
In enclosing, the change or replacement that can be readily occurred in, it should all be included within the scope of the present invention.
Therefore, protection scope of the present invention should be based on the protection scope of the described claims.
Claims (7)
- A kind of 1. property centralized management platform, it is characterised in that the property centralized management Platform includes：Property basic management system, integrated service management system, financial processing system, Operation management system, leader query and DSS and platform management system.
- 2. property centralized management platform according to claim 1, it is characterised in that institute Stating property basic management system includes：Property profiling module, housing property management module, resident family's management Module, facilities management module and friendship building statistical module.
- 3. property centralized management platform according to claim 1, it is characterised in that institute Stating integrated service management system includes：Customer service management module, Engineering Service management module, Security services management module, parking stall management module and management of leasing module.
- 4. property centralized management platform according to claim 1, it is characterised in that institute Stating financial processing system includes：Basis instrument module, energy meter reading maintenance module, maintenance with Service charge module, property account due management module, property payment management module, property are paid Money management module, property underpayment management module and thing industry statistical module.
- 5. property centralized management platform according to claim 1, it is characterised in that institute Stating operation management system includes：Inventory management module, personnel management module, salary management module And document management module.
- 6. property centralized management platform according to claim 1, it is characterised in that institute Stating leader query and DSS includes：Client's opinion list module, room state inquiry Module, room lease enquiry module, report query statistic module, paid money enquiry module, arrearage for repairment Enquiry module and self-definition design module.
- 7. property centralized management platform according to claim 1, it is characterised in that institute Stating platform management system includes：Systematic parameter module, early warning setup module, user management module, Change crypto module, priority assignation module, Report Form Design module, data backup module and official document Release module.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610362371.3A CN107437133A (en) | 2016-05-27 | 2016-05-27 | A kind of property centralized management platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610362371.3A CN107437133A (en) | 2016-05-27 | 2016-05-27 | A kind of property centralized management platform |
Publications (1)
| Publication Number | Publication Date |
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| CN107437133A true CN107437133A (en) | 2017-12-05 |
Family
ID=60454540
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
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| CN201610362371.3A Pending CN107437133A (en) | 2016-05-27 | 2016-05-27 | A kind of property centralized management platform |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108053190A (en) * | 2018-01-18 | 2018-05-18 | 宁波公众信息产业有限公司 | A kind of property information of lease manages system |
| CN108242030A (en) * | 2017-12-29 | 2018-07-03 | 安徽知创空间企业管理有限公司 | Property maintenance funds balance Management system |
| CN109271393A (en) * | 2018-07-17 | 2019-01-25 | 华润物业工程科技有限公司 | Charge item based on property configures system |
| CN109523223A (en) * | 2018-09-29 | 2019-03-26 | 招商局物业管理有限公司 | A kind of property data management information system |
| CN111161103A (en) * | 2019-12-16 | 2020-05-15 | 泰安市佳音软件科技有限公司 | Property management system based on comprehensive account equipment linkage |
| CN111461619A (en) * | 2020-04-09 | 2020-07-28 | 北京思特奇信息技术股份有限公司 | Front-end workbench system applied to marketing resource management |
| CN111951129A (en) * | 2020-08-11 | 2020-11-17 | 北京天云汇科技开发有限公司 | Property management system |
| CN116452372A (en) * | 2023-02-17 | 2023-07-18 | 深圳市一应科技有限公司 | Cloud property management platform |
-
2016
- 2016-05-27 CN CN201610362371.3A patent/CN107437133A/en active Pending
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108242030A (en) * | 2017-12-29 | 2018-07-03 | 安徽知创空间企业管理有限公司 | Property maintenance funds balance Management system |
| CN108053190A (en) * | 2018-01-18 | 2018-05-18 | 宁波公众信息产业有限公司 | A kind of property information of lease manages system |
| CN109271393A (en) * | 2018-07-17 | 2019-01-25 | 华润物业工程科技有限公司 | Charge item based on property configures system |
| CN109523223A (en) * | 2018-09-29 | 2019-03-26 | 招商局物业管理有限公司 | A kind of property data management information system |
| CN111161103A (en) * | 2019-12-16 | 2020-05-15 | 泰安市佳音软件科技有限公司 | Property management system based on comprehensive account equipment linkage |
| CN111461619A (en) * | 2020-04-09 | 2020-07-28 | 北京思特奇信息技术股份有限公司 | Front-end workbench system applied to marketing resource management |
| CN111951129A (en) * | 2020-08-11 | 2020-11-17 | 北京天云汇科技开发有限公司 | Property management system |
| CN116452372A (en) * | 2023-02-17 | 2023-07-18 | 深圳市一应科技有限公司 | Cloud property management platform |
| CN116452372B (en) * | 2023-02-17 | 2024-04-09 | 深圳市一应科技有限公司 | Cloud property management platform |
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| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20171205 |
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