CN107071360B - Financial transaction equipment fault monitoring system - Google Patents
Financial transaction equipment fault monitoring system Download PDFInfo
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- CN107071360B CN107071360B CN201710260968.1A CN201710260968A CN107071360B CN 107071360 B CN107071360 B CN 107071360B CN 201710260968 A CN201710260968 A CN 201710260968A CN 107071360 B CN107071360 B CN 107071360B
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- fault
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- financial transaction
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
Abstract
The embodiment of the invention discloses a financial transaction equipment fault monitoring system, which comprises: at least one camera disposed in the financial transaction apparatus, a control unit connected to the camera, and a display unit connected to the control unit; the camera is used for acquiring a picture image in a shooting range; the control unit is used for acquiring picture images acquired by at least one camera, determining an equipment fault position and an equipment fault type according to the picture images, and sending a target picture image of a target camera corresponding to the equipment fault position to the display unit; and the display unit is used for displaying the target picture image sent by the control unit. The embodiment of the invention reduces the time required by equipment maintenance, avoids the anxiety psychology of the user, and realizes a transparent and humanized man-machine interaction mode.
Description
Technical Field
The embodiment of the invention relates to equipment fault monitoring technology, in particular to a financial transaction equipment fault monitoring system.
Background
With the further development of economy and the improvement of the scientific and technical level, self-service financial equipment is generally applied, but the self-service financial equipment sometimes fails to cause the problems of paper money blocking, card swallowing and the like, when the problems occur, a maintenance person can only rely on customer service or a pipe machine operator to feed back the problems to a maintenance party, the maintenance person needs to check all parts in the equipment to determine the fault point, long time is consumed, and great inconvenience is brought to maintenance work. Meanwhile, long-time waiting is difficult to avoid causing anxiety emotions to the customers, and the psychological shadows can be brought to the customers, so that the automatic financial equipment is reduced or even not used any more, the utilization rate of the self-service financial equipment is influenced, and the popularization of the self-service financial equipment is not facilitated.
Disclosure of Invention
The embodiment of the invention provides a financial transaction equipment monitoring system, which is used for monitoring the fault condition of financial transaction equipment.
The embodiment of the invention provides a financial transaction equipment fault monitoring system, which comprises:
at least one camera disposed in the financial transaction apparatus, a control unit connected to the camera, and a display unit connected to the control unit;
the camera is used for acquiring a picture image in a shooting range;
the control unit is used for acquiring picture images acquired by at least one camera, determining an equipment fault position and an equipment fault type according to the picture images, and sending a target picture image of a target camera corresponding to the equipment fault position to the display unit;
and the display unit is used for displaying the target picture image sent by the control unit.
Further, the control unit is specifically configured to:
acquiring at least two frame image images continuously acquired by a camera from the image images as image images to be analyzed;
counting the frame number of the picture images to be analyzed, wherein the preset target sub-images are positioned at the same position;
when the frame number exceeds a preset threshold value, matching any one frame of the picture image to be analyzed with a preset standard picture image, and judging whether the frame number is the same as the preset standard picture image;
if not, determining the fault position of the equipment according to the camera position corresponding to the picture image to be analyzed, and determining the fault type of the equipment according to the preset target subimage.
Furthermore, the system also comprises a fault reporting unit;
and the fault reporting unit is connected with the control unit and is used for sending fault information of the equipment to an external fault response terminal, wherein the fault information comprises the equipment fault type, the serial number and the geographic position of the financial transaction equipment.
And the voice prompt unit is connected with the control unit and used for carrying out voice prompt according to the equipment fault type.
Further, the control unit is also used for sending the picture images acquired by the at least one camera to the monitoring unit, and the monitoring unit is used for displaying the picture images in real time for manual viewing.
Further, the device is a financial transaction device, and the display unit is a human-computer interaction interface of the financial transaction device and is used for displaying a target picture image of a target camera corresponding to the fault position to a user.
Further, the apparatus is an automated teller machine, and the position of the camera includes at least one of: card reader module rear, temporary storage portion, transmission portion and lower box passageway.
According to the technical scheme of the embodiment of the invention, at least one camera is configured in the financial transaction equipment, and the fault position of the equipment is determined according to the picture image acquired by the camera, so that the time required by equipment maintenance is reduced, the anxiety psychology of a user is avoided, and a transparent and humanized man-machine interaction mode is realized.
Drawings
Fig. 1 is a schematic structural diagram of a financial transaction apparatus fault monitoring system according to an embodiment of the present invention;
FIG. 2 is a schematic structural diagram of a financial transaction apparatus fault monitoring system according to a third embodiment of the present invention;
fig. 3 is a schematic view of camera distribution of an atm according to a third embodiment of the present invention.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be further noted that, for the convenience of description, only some of the structures related to the present invention are shown in the drawings, not all of the structures.
Example one
Fig. 1 is a schematic structural diagram of a financial transaction apparatus fault monitoring system according to an embodiment of the present invention, where the embodiment is applicable to monitoring a fault condition of a financial transaction apparatus, and may be implemented by software and/or hardware, and the system specifically includes:
at least one camera 10 disposed in the financial transaction apparatus, a control unit 20 connected to the camera 10, and a display unit 30 connected to the control unit 20;
and a camera 10 for acquiring a picture image within a photographable range.
The control unit 20 is configured to acquire a picture image acquired by at least one camera, determine an equipment fault location and an equipment fault type according to the picture image, and send a target picture image of a target camera corresponding to the equipment fault location to the display unit 30;
and the display unit 30 is used for displaying the target picture image sent by the control unit.
The financial transaction device may be any one of an Automatic Teller Machine (ATM), a self-service Teller Machine (Cash Recycling System, CRS), a Virtual counter System (VTS), and the like. The cameras can adopt different types of digital cameras, can be placed at different positions and angles, and are mainly used for monitoring the internal operation condition of the equipment. The camera can acquire picture images within a shooting range in real time, when equipment has a fault, an abnormal picture can be determined through pictures shot by the camera, and the fault position of the equipment is locked according to the abnormal picture. And sending the target picture image of the target camera corresponding to the fault position to the display unit. The display unit may be a display device having a display function, for example, a man-machine interface or a display connected to a financial transaction device. The picture displayed by the display unit can be used for equipment maintenance personnel to quickly determine the fault position, so that the maintenance time is reduced, and the usable time of the equipment is provided. In addition, the equipment fault type can be paper jam, paper money or a bank card swallowed and the like. When an individual deposits or withdraws or prints a bill such as a transaction flow sheet, the above-mentioned trouble may be encountered, which may adversely affect the user, and for the user, after experiencing such a problem, psychological burden may be generated on the reuse of the financial transaction apparatus, which may affect the popularization of the financial apparatus, and thus, the popularization rate is lowered. In the embodiment of the invention, the plurality of cameras are arranged in the financial transaction equipment, so that a user can observe the position of the bank card or the paper money and the fault condition of the equipment through the picture of the display unit, which is equivalent to that the financial transaction equipment provides transparent feedback for the user, the user does not worry about the fund or the bank card, the anxiety of the user is reduced, the transaction process is more humanized, and the user experience is improved.
According to the technical scheme of the embodiment, at least one camera is configured in the financial transaction equipment, and the fault position of the equipment is determined according to the picture image acquired by the camera, so that the time required by equipment maintenance is reduced, the anxiety psychology of a user is avoided, and a transparent and humanized man-machine interaction mode is realized.
Example two
The embodiment of the present invention is further optimized on the basis of the above embodiment, and the control unit is further limited, and the control unit is specifically configured to:
acquiring at least two frame image images continuously acquired by a camera from the image images as image images to be analyzed;
counting the frame number of the picture images to be analyzed, wherein the preset target sub-images are positioned at the same position;
when the frame number exceeds a preset threshold value, matching any one frame of the picture image to be analyzed with a preset standard picture image, and judging whether the frame number is the same as the preset standard picture image;
if not, determining the fault position of the equipment according to the camera position corresponding to the picture image to be analyzed, and determining the fault type of the equipment according to the preset target subimage.
When the bank card is swallowed or the bank note is stuck, the situation that the image corresponding to the bank card or the bank note stays in a certain picture can occur. Therefore, an image corresponding to a bank card or paper money can be preset as a preset target subimage, at least two frame image images are continuously acquired by one camera in sequence and used as a to-be-analyzed image, the number of frames of the to-be-analyzed image of a certain preset target subimage located at the same position of the image is counted, if the number of frames exceeds a certain preset threshold value and the to-be-analyzed image is different from a preset standard image, a fault can be judged to occur, the position where the fault is located can be locked through the to-be-analyzed image, and the fault type of equipment is determined through the preset target subimage, for example, if the preset target subimage is the image corresponding to the bank card, the fault type of the equipment is determined. It should be noted that the preset standard picture image may be a picture image acquired by a camera arranged behind a card reader module in the financial transaction device, and since images corresponding to the bank card are always in the same position in the picture image, when the device fault type is determined by using the above method, this situation needs to be eliminated, so that the preset standard picture image needs to be compared before the device fault type is determined, if the preset standard picture image is different, a fault can be determined, if the preset standard picture image is the same, it is determined that the fault is only in a normal working state, and no fault occurs here.
The embodiment of the invention determines the fault type of the equipment by counting the frame number of the picture images to be analyzed, of which the preset target sub-images are positioned at the same position, and the judgment result can be used as a reference for maintenance of maintenance personnel, so that the working efficiency of equipment maintenance is improved, the waiting time of a user is reduced, and the effective popularization of the equipment is facilitated.
EXAMPLE III
Fig. 2 is a schematic structural diagram of a financial transaction apparatus fault monitoring system according to a third embodiment of the present invention, where the embodiment of the present invention is further optimized on the basis of the foregoing embodiment, and specifically, the following steps are performed:
the system further comprises a fault reporting unit 40, wherein the fault reporting unit 40 is connected with the control unit 20 and is used for sending fault information of the equipment to an external fault response terminal, and the fault information comprises the fault type of the financial transaction equipment, the serial number and the geographic position of the equipment.
When the financial transaction equipment fails, the control unit can send fault information of the financial transaction equipment to the external fault response terminal through the fault reporting unit, the external fault response terminal is used for responding to faults and can be carried by maintenance personnel, and the maintenance personnel can determine the fault type of the equipment with the fault, the serial number and the geographic position of the financial transaction equipment according to the fault information received by the external fault response terminal and then go to the financial transaction equipment for maintenance as soon as possible. Preferably, the external fault response terminal may have a positioning function, the control unit may select the external fault response terminal according to positioning data of the external fault response terminal and a geographical position of the financial transaction device, and transmit fault information of the financial transaction device to the selected external fault response terminal through the fault reporting unit, and may preferentially select the external fault response terminal which is closer to the financial transaction device and in which a maintenance worker is in an idle state, so as to reduce a waiting time of a user. The idle state refers to a state in which a maintenance person is not in maintenance work of any equipment. The maintenance personnel can show the current state including the maintenance state or the idle state by setting the external fault response terminal, for example, the control unit can read the identifier of the external fault response terminal to determine whether the maintenance personnel is in the idle state, and the identifier may be "in maintenance" or "in idle". The identifier is modified once after the maintenance personnel complete the equipment maintenance once or respond to the fault once. The control unit can determine the current working state of the maintenance personnel by checking the external fault response terminal carried by the maintenance personnel.
Preferably, the system further comprises a voice prompt unit connected to the control unit, wherein the voice prompt unit is configured to perform voice prompt according to the type of the equipment failure.
When the equipment sends a fault, the voice prompt unit can carry out voice prompt according to the type of the equipment fault, and exemplarily, when card swallowing occurs in the equipment, the voice prompt unit can prompt that the equipment swallows the card without tension and asks a customer service person to contact to fetch the card. At this time, the user can also see the position of the bank card through the display screen, and the transparency of the transaction process is realized.
Preferably, the control unit is further configured to send a picture image acquired by the at least one camera to a monitoring unit, and the monitoring unit is configured to display the picture image in real time for manual viewing.
The monitoring unit can be a display interface for remote monitoring, for example, the monitoring unit can be a plurality of display screens, the control unit sends picture images acquired by the cameras to the monitoring unit, for example, each camera corresponds to one display screen, so that pictures shot by the corresponding camera can be displayed in real time in each display screen, and a worker can find potential faults existing in the equipment according to the displayed pictures, for example, paper money is jammed in a certain position in the transmission process, although the paper money is not jammed at this time, the possibility of the paper money jamming exists, and a maintainer can maintain the equipment once when the equipment is idle, so that the faults can be avoided in advance, the equipment can be prevented from getting into the bud, and the service life of the equipment is prolonged.
Optionally, the display unit is a human-computer interaction interface of the financial transaction apparatus, and is configured to display a target picture image of a target camera corresponding to the fault location to a user.
The man-machine interaction interface of the financial transaction equipment can be used as the display unit of the fault monitoring system, when the fault position of the equipment is determined, the control unit displays the target picture of the target camera corresponding to the fault position in the man-machine interaction interface, other display equipment does not need to be additionally arranged, and economic cost is saved. Before the equipment breaks down, a user carries out transaction operation towards the human-computer interaction interface, and the picture image where the fault is located is displayed in the human-computer interaction interface, so that the user can directly see the current fault state and can check the current fault state in real time, and the display mode is more convenient, quicker and more transparent. If the human-computer interface is not transparent, equipment failure sometimes occurs, and a customer is overwhelmed after money is blocked or the card is swallowed, so that the customer cannot know how to do, even if people shadow occurs, the automatic teller machine is not used next time, and a lot of people cannot use the automatic teller machine because the customer cannot know the machine. The transparent, fair and efficient human-computer interface is provided, and is easy to accept by users, so that the cabinet surface operation personnel can be practically replaced, and the popularization is facilitated.
Preferably, the financial transaction apparatus is an automated teller machine, and the position of the camera includes at least one of: the card reader module comprises a card reader module rear part, a temporary storage part, a transmission part or a lower box body channel.
Fig. 3 is a schematic view of camera distribution of an automatic teller machine according to a third embodiment of the present invention, and fig. 3 illustrates an automatic teller machine including a card reader module 310, a temporary storage unit 320, a transmission unit 330, and a lower box 340. The camera is arranged behind the card reader module to judge whether the position of the bank card is abnormal, and the cameras are respectively arranged in the temporary storage part, the transmission part and the lower box body channel to determine whether the paper money fails in the transmission process. Illustratively, as shown in fig. 3, the black circles in the figure represent cameras, and 1 camera may be arranged behind the card reader module, 1 camera may be arranged in the temporary storage portion, 1 camera may be arranged in the transmission portion, and 3 cameras may be arranged in the lower box passage. The detailed structural design can be triggered from software and hardware, and the customers can realize transparentization on the whole-course operation of the customers through upgrading and transforming the software and hardware of the existing cash recycling machine, so that the knowledge of the cash recycling machine is deepened, and the use trust of the equipment is improved.
It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.
Claims (5)
1. A financial transaction device fault monitoring system, comprising: at least one camera disposed in the financial transaction apparatus, a control unit connected to the camera, and a display unit connected to the control unit;
the camera is used for acquiring a picture image in a shooting range;
the control unit is used for acquiring picture images acquired by at least one camera, determining an equipment fault position and an equipment fault type according to the picture images, and sending a target picture image of a target camera corresponding to the equipment fault position to the display unit;
the display unit is a human-computer interaction interface of the financial transaction equipment and is used for displaying a target picture image of a target camera corresponding to the fault position to a user;
wherein the control unit is specifically configured to:
acquiring at least two frame image images continuously acquired by a camera from the image images as image images to be analyzed;
counting the frame number of the picture images to be analyzed, wherein the preset target sub-images are positioned at the same position;
when the frame number exceeds a preset threshold value, matching any one frame of the picture image to be analyzed with a preset standard picture image, and judging whether the frame number is the same as the preset standard picture image;
if not, determining the fault position of the equipment according to the camera position corresponding to the picture image to be analyzed, and determining the fault type of the equipment according to the preset target subimage.
2. The system of claim 1, further comprising a fault reporting unit;
and the fault reporting unit is connected with the control unit and is used for sending fault information of the equipment to an external fault response terminal, wherein the fault information comprises the equipment fault type, the serial number and the geographic position of the financial transaction equipment.
3. The system according to claim 1, further comprising a voice prompt unit connected to the control unit, wherein the voice prompt unit is configured to perform voice prompt according to the type of the equipment failure.
4. The system of claim 1, wherein the control unit is further configured to send the picture images captured by the at least one camera to a monitoring unit, and the monitoring unit is configured to display the picture images in real time for manual viewing.
5. The system of claim 1, wherein the financial transaction device is an automated teller machine, and the location of the camera comprises at least one of: card reader module rear, temporary storage portion, transmission portion and lower box passageway.
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| CN201710260968.1A CN107071360B (en) | 2017-04-20 | 2017-04-20 | Financial transaction equipment fault monitoring system |
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| CN201710260968.1A CN107071360B (en) | 2017-04-20 | 2017-04-20 | Financial transaction equipment fault monitoring system |
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Families Citing this family (4)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN108898756A (en) * | 2018-05-04 | 2018-11-27 | 深圳怡化电脑股份有限公司 | A kind of security processing of business, system and financial terminal |
| CN108769579A (en) * | 2018-05-17 | 2018-11-06 | 广东电网有限责任公司 | fault inspection method and system |
| CN109326060B (en) * | 2018-11-02 | 2020-09-29 | 国网四川省电力公司广安供电公司 | Remote intelligent monitoring system for electric power self-service payment terminal |
| CN110264225A (en) * | 2019-06-25 | 2019-09-20 | 珠海格力电器股份有限公司 | A kind of method of suggestion feedback, equipment and storage medium |
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