CN107071360A - A kind of financial transaction apparatus failure monitoring system - Google Patents
A kind of financial transaction apparatus failure monitoring system Download PDFInfo
- Publication number
- CN107071360A CN107071360A CN201710260968.1A CN201710260968A CN107071360A CN 107071360 A CN107071360 A CN 107071360A CN 201710260968 A CN201710260968 A CN 201710260968A CN 107071360 A CN107071360 A CN 107071360A
- Authority
- CN
- China
- Prior art keywords
- picture image
- video camera
- control unit
- financial transaction
- transaction apparatus
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
Abstract
The embodiment of the invention discloses a kind of financial transaction apparatus failure monitoring system, the system includes：It is configured at least one video camera in financial transaction apparatus, the control unit being connected with the video camera, and the display unit being connected with described control unit；The video camera, picture image that can be in coverage for obtaining；Described control unit, for obtaining the picture image that at least one described video camera is obtained, equipment fault position and equipment fault type are determined according to the picture image, the target picture image of the corresponding target video camera in the equipment fault position is sent to the display unit；The display unit, for showing the target picture image that described control unit is sent.The embodiment of the present invention reduces the time needed for plant maintenance, while avoiding user produces anxious psychology, realizes transparence and the man-machine interaction mode of hommization.
Description
Technical field
The present embodiments relate to equipment fault monitoring technology, more particularly to a kind of financial transaction apparatus failure monitoring system
System.
Background technology
With economic further development, the raising of scientific and technological level, financial self-service equipment has obtained commonly used, but
It is financial self-service equipment it sometimes appear that failure, so that the problems such as causing card paper money, retain card, when there is this problem, can only rely on
Customer service or pipe crewman are to maintenance side's feedback problem, and attendant needs to investigate each several part in equipment, just can determine that failure
Point brings very big inconvenience, it is necessary to consume a longer time to maintenance work.Prolonged wait causes anxiety to client unavoidably simultaneously
Mood, it is even more serious, psychological shade may be brought to client, reduces and does not even use automatic financial equipment, so that shadow
The utilization rate of financial self-service equipment has been rung, has been unfavorable for the popularization of financial self-service equipment.
The content of the invention
The embodiment of the present invention provides a kind of financial transaction apparatus monitoring system, to realize to financial transaction apparatus fault state
Monitoring.
The embodiments of the invention provide a kind of financial transaction apparatus failure monitoring system, the system includes：
It is configured at least one video camera in financial transaction apparatus, the control unit being connected with the video camera, and
The display unit being connected with described control unit；
The video camera, picture image that can be in coverage for obtaining；
Described control unit, for obtaining the picture image that at least one described video camera is obtained, according to the picture figure
As determining equipment fault position and equipment fault type, by the target picture of the corresponding target video camera in the equipment fault position
Image is sent to the display unit；
The display unit, for showing the target picture image that described control unit is sent.
Further, described control unit specifically for：
At least two frame picture images continuously acquired by a video camera are obtained in the picture image, as to be analyzed
Picture image；
Count the frame number that goal-selling subgraph is located at the picture image to be analyzed of same position；
When the frame number exceedes predetermined threshold value, by picture image to be analyzed described in any one frame and preset standard picture figure
As being matched, judge whether the two is identical；
If it is not, equipment fault position is determined according to the corresponding camera position of the picture image to be analyzed, according to described
Goal-selling subgraph determines equipment fault type.
Further, in addition to failure reporting unit；
The failure reporting unit is connected with described control unit, for the fault message of the equipment to be sent to outside
Failure response terminal, wherein, the fault message includes the equipment fault type, the numbering of the financial transaction apparatus and ground
Manage position.
Further, in addition to voice alerting unit, it is connected with described control unit, the voice alerting unit is used for root
Voice message is carried out according to the equipment fault type.
Further, described control unit is additionally operable to send the picture image that at least one described video camera is obtained to prison
Unit is controlled, the monitoring unit is used to show the picture image in real time, for manually being checked.
Further, the equipment is financial transaction apparatus, and the display unit is man-machine for the financial transaction apparatus
Interactive interface, the target picture image for showing the corresponding target video camera of the abort situation to user.
Further, the equipment is automatic teller machine, the position of the video camera include it is following at least one：Card Reader
Device module rear, temporary storage part, transport part and lower box passage.
The technical scheme of the embodiment of the present invention, by configuring at least one video camera in financial transaction apparatus, and passes through
The picture image that video camera is obtained determines equipment fault position, the time needed for plant maintenance is reduced, while avoiding user
Anxious psychology is produced, transparence and the man-machine interaction mode of hommization is realized.
Brief description of the drawings
Fig. 1 is a kind of financial transaction apparatus failure monitoring system structural representation that the embodiment of the present invention one is provided；
Fig. 2 is a kind of financial transaction apparatus failure monitoring system structural representation that the embodiment of the present invention three is provided；
Fig. 3 is a kind of video camera distribution schematic diagram for ATM that the embodiment of the present invention three is provided.
Embodiment
The present invention is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched
The specific embodiment stated is used only for explaining the present invention, rather than limitation of the invention.It also should be noted that, in order to just
Part related to the present invention rather than entire infrastructure are illustrate only in description, accompanying drawing.
Embodiment one
Fig. 1 is a kind of financial transaction apparatus failure monitoring system structural representation that the embodiment of the present invention one is provided, this reality
The situation that example is applicable to be monitored the failure situation of financial transaction apparatus is applied, can be realized by software and/or hardware, should
System is specifically included：
It is configured at least one video camera 10 in financial transaction apparatus, the control unit 20 being connected with video camera 10, with
And the display unit 30 being connected with control unit 20；
Video camera 10, picture image that can be in coverage for obtaining.
Control unit 20, the picture image for obtaining the acquisition of at least one video camera, is determined according to the picture image
Equipment fault position and equipment fault type, the target picture image of the corresponding target video camera in the equipment fault position is sent out
Deliver to the display unit 30；
Display unit 30, for showing the target picture image that described control unit is sent.
Wherein, financial transaction apparatus can be ATM (Automatic Teller Machine, abbreviation ATM),
Self-service automatic teller machine (Cash Recycling System, abbreviation CRS) or virtual counter system (Virtual Teller
System, abbreviation VTS) etc. any one in equipment.Video camera can use variety classes digital camera, can be positioned over not
With position and angle, it is mainly used to monitoring device internal operation situation.Video camera can obtain picture that can be in coverage in real time
Image, when equipment breaks down, the picture that can be shot by video camera determines abnormal picture, and is locked according to abnormal picture
Equipment fault position.And send the target picture image of the corresponding target video camera of abort situation to display unit.Display is single
Member can be the display device with display function, for example, can be the display of human-computer interaction interface or connection financial transaction apparatus
Device etc..The picture that display unit is shown is available for plant maintenance personnel quickly to determine abort situation, and reducing maintenance time, there is provided equipment
Up time.Gulped down in addition, the equipment fault type can be paperboard, card paper money or bank card.When individual is deposited
When withdrawing the money or printing the bills such as transaction journal list, above-mentioned failure is can be potentially encountered, this may bring harmful effect to user, right
For user, had after the experience for such issues that run into, and generation psychological burden can be reused to financial transaction apparatus,
Can so influence be brought on the popularization of finance device, reduce popularity rate.In the embodiment of the present invention in financial transaction apparatus cloth
Put multiple video cameras, user can observe the location of bank card or bank note and equipment by the picture of display unit
Failure situation, equivalent to the feedback that financial transaction apparatus has provided a user transparence, user will not be to the fund or silver of oneself
Row card produces worry, reduces the anxiety of user, makes process of exchange more hommization, improve Consumer's Experience.
The technical scheme of the present embodiment, by configuring at least one video camera in financial transaction apparatus, and passes through shooting
The picture image that machine is obtained determines equipment fault position, reduces the time needed for plant maintenance, while avoiding user's generation
Anxious psychology, realizes transparence and the man-machine interaction mode of hommization.
Embodiment two
The embodiment of the present invention is that further optimization has been carried out on the basis of above-described embodiment, and described control unit is entered
Gone further restriction, described control unit specifically for：
At least two frame picture images continuously acquired by a video camera are obtained in the picture image, as to be analyzed
Picture image；
Count the frame number that goal-selling subgraph is located at the picture image to be analyzed of same position；
When the frame number exceedes predetermined threshold value, by picture image to be analyzed described in any one frame and preset standard picture figure
As being matched, judge whether the two is identical；
If it is not, equipment fault position is determined according to the corresponding camera position of the picture image to be analyzed, according to described
Goal-selling subgraph determines equipment fault type.
Wherein, when bank card is gulped down or during card paper money, it may appear that bank card or the corresponding image of bank note are persistently rested on
Situation in some picture.Therefore bank card or the corresponding image of bank note can be preset as goal-selling subgraph, successively
At least two frame picture images are continuously acquired for a video camera, as picture image to be analyzed, some goal-selling are counted
Image is located at the frame number of the picture image to be analyzed of picture same position, if frame number exceedes certain predetermined threshold value, and treats point
Analysis picture image is differed with preset standard picture image, then can be determined that and break down, and can pass through picture figure to be analyzed
As the location of locking failure, and equipment fault type is determined by goal-selling subgraph, if such as goal-selling subgraph
Seem the corresponding image of bank card, it is determined that equipment fault type is that bank card is gulped down.It should be noted that preset standard picture
Image can be the picture image of the camera acquisition of card reader module rear placement in financial transaction apparatus, due in picture figure
As in, the corresponding image of bank card can be constantly in same position, therefore when judging equipment fault type using the above method, need
Such a situation is excluded, it is therefore desirable to contrasted preset standard picture image before equipment fault type is judged, if
Differ, then can be determined that and break down, if identical, illustrate simply normal operating conditions, do not break down herein.
The embodiment of the present invention is by counting frame number of the goal-selling subgraph positioned at the picture image to be analyzed of same position
Mode determine equipment fault type, reference when result of determination can be safeguarded for attendant improves the work of plant maintenance
Efficiency, reduces the stand-by period of user, is conducive to effective popularization of equipment.
Embodiment three
Fig. 2 is a kind of financial transaction apparatus failure monitoring system structural representation that the embodiment of the present invention three is provided, this hair
Bright embodiment is that on the basis of above-described embodiment, further optimization has been carried out to financial transaction apparatus failure monitoring system, tool
Body is as follows：
The system also includes failure reporting unit 40, and failure reporting unit 40 is connected with control unit 20, for by institute
The fault message for stating equipment is sent to external fault response terminal, wherein, the fault message includes the financial transaction apparatus
Fault type, the numbering of the equipment and geographical position.
Wherein, when financial transaction apparatus breaks down, control unit can be by failure reporting unit by financial transaction
The fault message of equipment sends to external fault and responds terminal, and external fault response terminal is used for the response of failure, Ke Yiyou
Attendant carries with, and the fault message that attendant can receive according to external fault response terminal determines that breaks down sets
Standby fault type, the numbering of financial transaction apparatus and geographical position, and then go at financial transaction apparatus and safeguarded as early as possible.
Preferably, external fault response terminal can carry positioning function, and control unit can respond the positioning number of terminal according to external fault
According to this and financial transaction apparatus geographical location choice external fault response terminal, and by failure reporting unit by financial transaction
The fault message of equipment sends to the external fault of selection and responds terminal, can with prioritizing selection apart from financial transaction apparatus it is relatively near and
Attendant is in the external fault response terminal of idle condition, to reduce the stand-by period of user.Wherein, idle condition refers to
It is that attendant is not in the maintenance work of any equipment.Attendant can be by carrying out to outside failure response terminal
The mode of setting embodies current state, including safeguards state or idle condition, and such as control unit can read external fault
Respond the mark of terminal to determine whether attendant is in idle condition, mark can be " in maintenance " or " in idle ".Dimension
After shield personnel often complete primary equipment maintenance or failure is responded every time, mark is once changed.Control is single
Member can be by checking that the external fault that attendant carries responds the current operating state that terminal determines attendant.
Preferably, the system also includes voice alerting unit, is connected with described control unit, the voice alerting unit
For carrying out voice message according to the equipment fault type.
Wherein, when equipment sends failure, voice alerting unit can carry out voice message, example according to equipment fault type
Property, when in equipment occur retain card when, voice alerting unit can point out " equipment occur retain card, without anxiety, customer service please be contact
Personnel's card taking ".Now, user can also see the location of bank card by display picture, realize the saturating of process of exchange
Brightization.
It is preferred that, described control unit is additionally operable to the picture image for obtaining at least one described video camera to monitoring list
Member, the monitoring unit is used to show the picture image in real time, for manually being checked.
Wherein, monitoring unit can be the display interface of remote monitoring, for example, can be multiple display screens, and control unit will
The picture image that video camera is obtained is sent to monitoring unit, for example, each video camera can be corresponded to a display screen, so every
Just the picture that its corresponding video camera is shot can be shown in individual display screen in real time, staff can send out according to the picture of display
The incipient fault that existing equipment is present, such as bank note somewhere there occurs interim card in transmitting procedure, although this does not cause card
Paper money, but there is a possibility that occur card paper money, attendant can once be safeguarded when equipment is idle to equipment, Ke Yiti
Before avoid the generation of failure, prevent trouble before it happens, improve the use time of equipment.
Optionally, the display unit is the human-computer interaction interface of the financial transaction apparatus, for showing institute to user
State the target picture image of the corresponding target video camera of abort situation.
Wherein it is possible to using financial transaction apparatus human-computer interaction interface as failure monitoring system display unit, when
Determine behind equipment fault position, control unit is by the target picture of the corresponding target video camera of abort situation in man-machine interaction circle
Shown in face, without optional equipment other display equipment, saved financial cost.Before device fails, user
Operation is traded against human-computer interaction interface, the picture image residing for failure is shown in human-computer interaction interface, is used
Family can directly be seen that current malfunction, and can be with real time inspection, and this display mode is more convenient and saturating
Brightization.If man-machine interface is opaque, occurs client after equipment fault, card paper money or retain card sometimes and be at a loss, because invisible,
It can not touch, so as to not know which way to turn, more very someone will shade occur, do not use automatic teller machine next time, also have a lot
People because to not knowing about for machine without using it.And with transparent, fair, efficient man-machine interface, it is susceptible to user acceptance, so that
Cabinet face operating personnel can be substituted conscientiously, easily facilitate popularization.
It is preferred that, the financial transaction apparatus is automatic teller machine, and the position of the video camera includes following at least one
It is individual：Card reader module rear, temporary storage part, transport part or lower box passage.
Wherein, Fig. 3 is a kind of video camera distribution schematic diagram for ATM that the embodiment of the present invention three is provided, and Fig. 3 shows
What is gone out is an ATM, including card reader module 310, temporary storage part 320, transport part 330 and lower box 340.Reading
Card device module rear arrangement video camera may determine that whether bank's card position is abnormal, respectively in temporary storage part, transport part and nowel
Body passage arranges video camera, it may be determined that whether bank note breaks down in transmitting procedure.Exemplarily, as shown in figure 3, in figure
Black circles represent video camera, can card reader module rear arrange 1 video camera, temporary storage part arrange 1 video camera, transmission
Portion arranges 1 video camera, and lower box passage arranges 3 video cameras.Detailed construction design can be triggered from software and hardware, can be passed through
Upgrading and transformation to existing automatic teller machine software and hardware, allow client to realize transparence to the substantial length of operation of oneself, deepen to depositing
The understanding of cash dispenser, improves equipment and uses degree of belief.
Note, above are only presently preferred embodiments of the present invention and institute's application technology principle.It will be appreciated by those skilled in the art that
The invention is not restricted to specific embodiment described here, can carry out for a person skilled in the art it is various it is obvious change,
Readjust and substitute without departing from protection scope of the present invention.Therefore, although the present invention is carried out by above example
It is described in further detail, but the present invention is not limited only to above example, without departing from the inventive concept, also
Other more equivalent embodiments can be included, and the scope of the present invention is determined by scope of the appended claims.
Claims (7)
1. a kind of financial transaction apparatus failure monitoring system, it is characterised in that including：It is configured in financial transaction apparatus at least
One video camera, the control unit being connected with the video camera, and the display unit being connected with described control unit；
The video camera, picture image that can be in coverage for obtaining；
Described control unit, it is true according to the picture image for obtaining the picture image that at least one described video camera is obtained
Locking equipment abort situation and equipment fault type, by the target picture image of the corresponding target video camera in the equipment fault position
Send to the display unit；
The display unit, for showing the target picture image that described control unit is sent.
2. system according to claim 1, it is characterised in that described control unit specifically for：
At least two frame picture images continuously acquired by a video camera are obtained in the picture image, picture to be analyzed is used as
Image；
Count the frame number that goal-selling subgraph is located at the picture image to be analyzed of same position；
When the frame number exceedes predetermined threshold value, picture image to be analyzed described in any one frame and preset standard picture image are entered
Row matching, judges whether the two is identical；
If it is not, equipment fault position is determined according to the corresponding camera position of the picture image to be analyzed, according to described default
Target subgraph determines equipment fault type.
3. system according to claim 1 or 2, it is characterised in that also including failure reporting unit；
The failure reporting unit is connected with described control unit, for the fault message of the equipment to be sent to external fault
Terminal is responded, wherein, the fault message includes the equipment fault type, the numbering of the financial transaction apparatus and geographical position
Put.
4. system according to claim 1 or 2, it is characterised in that also including voice alerting unit, with described control unit
It is connected, the voice alerting unit is used to carry out voice message according to the equipment fault type.
5. system according to claim 1, it is characterised in that described control unit is additionally operable at least one described shooting
The picture image that machine is obtained is sent to monitoring unit, and the monitoring unit is used to show the picture image in real time, for manually entering
Row is checked.
6. system according to claim 1, it is characterised in that the display unit is man-machine for the financial transaction apparatus
Interactive interface, the target picture image for showing the corresponding target video camera of the abort situation to user.
7. system according to claim 1, it is characterised in that the financial transaction apparatus is automatic teller machine, described
The position of video camera include it is following at least one：Card reader module rear, temporary storage part, transport part and lower box passage.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710260968.1A CN107071360B (en) | 2017-04-20 | 2017-04-20 | Financial transaction equipment fault monitoring system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710260968.1A CN107071360B (en) | 2017-04-20 | 2017-04-20 | Financial transaction equipment fault monitoring system |
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| CN107071360A true CN107071360A (en) | 2017-08-18 |
| CN107071360B CN107071360B (en) | 2020-06-09 |
Family
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|---|---|---|---|
| CN201710260968.1A Active CN107071360B (en) | 2017-04-20 | 2017-04-20 | Financial transaction equipment fault monitoring system |
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| CN108898756A (en) * | 2018-05-04 | 2018-11-27 | 深圳怡化电脑股份有限公司 | A kind of security processing of business, system and financial terminal |
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| Publication number | Publication date |
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| CN107071360B (en) | 2020-06-09 |
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