CN107071193B - 互动应答系统接入用户的方法和装置 - Google Patents
互动应答系统接入用户的方法和装置 Download PDFInfo
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- CN107071193B CN107071193B CN201611075462.5A CN201611075462A CN107071193B CN 107071193 B CN107071193 B CN 107071193B CN 201611075462 A CN201611075462 A CN 201611075462A CN 107071193 B CN107071193 B CN 107071193B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F18/00—Pattern recognition
- G06F18/20—Analysing
- G06F18/21—Design or setup of recognition systems or techniques; Extraction of features in feature space; Blind source separation
- G06F18/214—Generating training patterns; Bootstrap methods, e.g. bagging or boosting
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F18/00—Pattern recognition
- G06F18/20—Analysing
- G06F18/24—Classification techniques
- G06F18/241—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches
- G06F18/2415—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches based on parametric or probabilistic models, e.g. based on likelihood ratio or false acceptance rate versus a false rejection rate
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
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- Data Mining & Analysis (AREA)
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- Bioinformatics & Cheminformatics (AREA)
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- Computer Vision & Pattern Recognition (AREA)
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- Evolutionary Computation (AREA)
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- General Engineering & Computer Science (AREA)
- Bioinformatics & Computational Biology (AREA)
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- Probability & Statistics with Applications (AREA)
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Abstract
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CN201611075462.5A CN107071193B (zh) | 2016-11-28 | 2016-11-28 | 互动应答系统接入用户的方法和装置 |
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CN201611075462.5A CN107071193B (zh) | 2016-11-28 | 2016-11-28 | 互动应答系统接入用户的方法和装置 |
Publications (2)
Publication Number | Publication Date |
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CN107071193A CN107071193A (zh) | 2017-08-18 |
CN107071193B true CN107071193B (zh) | 2020-05-29 |
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CN201611075462.5A Active CN107071193B (zh) | 2016-11-28 | 2016-11-28 | 互动应答系统接入用户的方法和装置 |
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Families Citing this family (12)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN106993104B (zh) * | 2016-11-14 | 2020-06-09 | 阿里巴巴集团控股有限公司 | 来电处理方法、装置及终端 |
CN108363745B (zh) * | 2018-01-26 | 2020-06-30 | 阿里巴巴集团控股有限公司 | 机器人客服转人工客服的方法和装置 |
CN108769440A (zh) * | 2018-06-06 | 2018-11-06 | 北京京东尚科信息技术有限公司 | 前置分流方法和装置 |
CN111917804B (zh) * | 2018-07-13 | 2022-11-15 | 阿里巴巴集团控股有限公司 | 服务渠道推荐方法、系统及设备 |
CN109040488B (zh) * | 2018-07-20 | 2020-08-11 | 阿里巴巴集团控股有限公司 | 流量调度方法和装置、计算设备及存储介质 |
CN109636378B (zh) * | 2018-10-31 | 2023-06-02 | 创新先进技术有限公司 | 账户识别方法和装置、电子设备 |
CN111126422B (zh) * | 2018-11-01 | 2023-10-31 | 百度在线网络技术(北京)有限公司 | 行业模型的建立及行业的确定方法、装置、设备及介质 |
CN109993314B (zh) * | 2019-02-13 | 2020-07-10 | 阿里巴巴集团控股有限公司 | 基于强化学习模型的业务用户分流方法和装置 |
CN111143558B (zh) * | 2019-12-12 | 2023-05-30 | 支付宝(杭州)信息技术有限公司 | 基于单个分层多任务模型的消息识别方法和系统 |
CN111770235A (zh) * | 2020-07-03 | 2020-10-13 | 重庆智者炎麒科技有限公司 | 一种智能语音接入方法和系统 |
CN112995415B (zh) * | 2021-04-15 | 2021-08-06 | 广州格鲁信息技术有限公司 | 基于大数据分析的智能客服系统及方法 |
CN116340813B (zh) * | 2023-02-10 | 2024-02-09 | 广州网优优数据技术股份有限公司 | 一种用于直播平台的用户行为分析系统及方法 |
Family Cites Families (6)
Publication number | Priority date | Publication date | Assignee | Title |
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CN101931714A (zh) * | 2009-06-19 | 2010-12-29 | 中兴通讯股份有限公司 | 一种呼叫中心系统及其实现业务呼叫的方法 |
CN103684874B (zh) * | 2013-12-31 | 2017-01-25 | 成都金铠甲科技有限公司 | 一种自动分配网上客服进行客户服务的方法和装置 |
CN105512153A (zh) * | 2014-10-20 | 2016-04-20 | 中国电信股份有限公司 | 一种在线客服系统的服务提供方法、装置及系统 |
CN105592237B (zh) * | 2014-10-24 | 2019-02-05 | 中国移动通信集团公司 | 一种会话切换的方法、装置及智能客服机器人 |
CN105208228B (zh) * | 2015-08-31 | 2019-11-08 | 努比亚技术有限公司 | 一种实现自助服务的方法及装置 |
CN105808652B (zh) * | 2016-02-26 | 2021-05-25 | 北京京东尚科信息技术有限公司 | 在线客服的实现方法和装置 |
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Effective date of registration: 20200922 Address after: Cayman Enterprise Centre, 27 Hospital Road, George Town, Grand Cayman Islands Patentee after: Innovative advanced technology Co.,Ltd. Address before: Cayman Enterprise Centre, 27 Hospital Road, George Town, Grand Cayman Islands Patentee before: Advanced innovation technology Co.,Ltd. Effective date of registration: 20200922 Address after: Cayman Enterprise Centre, 27 Hospital Road, George Town, Grand Cayman Islands Patentee after: Advanced innovation technology Co.,Ltd. Address before: A four-storey 847 mailbox in Grand Cayman Capital Building, British Cayman Islands Patentee before: Alibaba Group Holding Ltd. |
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